XPS 13 Service Manual Computer Model: XPS 9360 Regulatory Model: P54G Regulatory Type: P54G002
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017-2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Before working inside your computer...........................10 Before you begin .................................................................................... 10 Safety instructions.................................................................................. 10 Recommended tools................................................................................ 11 Screw list................................................................................................
Replacing the solid-state drive.................................... 25 Procedure...............................................................................................25 Post-requisites....................................................................................... 26 Removing the wireless card......................................... 27 Prerequisites...........................................................................................27 Procedure........................................
Replacing the heat sink............................................... 39 Procedure...............................................................................................39 Post-requisites....................................................................................... 39 Removing the battery-status light cable with microphones............................................................... 40 Prerequisites........................................................................................
Removing the I/O board..............................................50 Prerequisites.......................................................................................... 50 Procedure.............................................................................................. 50 Replacing the I/O board.............................................. 53 Procedure...............................................................................................53 Post-requisites...............................
Removing the system board........................................ 68 Prerequisites...........................................................................................68 Procedure...............................................................................................68 Replacing the system board........................................ 73 Procedure...............................................................................................73 Post-requisites....................................
Removing the palm-rest assembly............................... 87 Prerequisites...........................................................................................87 Procedure...............................................................................................88 Replacing the palm-rest assembly...............................89 Procedure...............................................................................................89 Post-requisites...........................................
Troubleshooting......................................................... 108 Flashing the BIOS................................................................................. 108 Flashing BIOS (USB key)...................................................................... 108 Enhanced Pre-Boot System Assessment (ePSA) diagnostics...............109 Running the ePSA Diagnostics....................................................... 109 System diagnostic lights.................................................
Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. Click Start → Power → Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3 Disconnect your computer and all attached devices from their electrical outlets.
CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance. CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer.
Screw list The following table provides the list of screws that are used for securing different components. Table 1. Screw list Component Secured to Screw type Quantity Antenna Display backcover M2x4 4 Display hinges Display backcover M2.5x6 4 Fingerprint Palm-rest reader bracket assembly (optional) M1.6x1.5 1 Keyboard Palm-rest assembly M1.6x1.
Component Secured to Screw type Quantity Wireless card System board M2x3 1 Display-cable bracket System board M2x3 2 Battery Palm-rest assembly M2x2 3 Battery Palm-rest assembly M1.6x4 1 Base cover Palm-rest assembly M2x3, Torx 8 Base cover Palm-rest assembly M1.
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, or cables you removed before working on your computer. 3 Replace any media cards, discs, or any other parts that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets.
Removing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Using your fingertips, open the system badge. 2 Remove the screw (M1.
3 Remove the eight screws (M2x3, Torx) that secure the base cover to the palmrest assembly. Figure 1. Removing the base cover 4 16 1 screws (9) 3 base cover 2 system badge Starting from the back of the computer, pry up the base cover using a plastic scribe.
5 Lift the base cover off the palm-rest assembly. Figure 2.
Replacing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Remove the base cover. Procedure 1 Disconnect the battery cable from the system board.
2 Peel off the tape that secures the speaker cable to the battery. Figure 3. Removing the battery 1 battery cable 3 tape (6) 2 speaker cable 3 Remove the screw (M1.6x4) that secures the battery to the palm-rest assembly. 4 Remove the three screws (M2x2) that secure the battery to the palm-rest assembly.
5 Lift the battery off the palm-rest assembly. Figure 4. Removing the battery 6 1 palm-rest assembly 3 screws (4) 2 battery Turn the computer over, open the display, and press the power button for about 5 seconds to ground the computer.
Replacing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the battery with the screw holes on the palm-rest assembly.
Removing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
2 Slide and remove the solid-state drive from the solid-state drive slot. Figure 5.
Replacing the solid-state drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
3 Press the other end of the solid-state drive down and replace the screw (M2x2) that secures the solid-state drive to the system board. Figure 6. Replacing the solid-state drive 1 solid-state drive slot 2 tab 3 notch 4 solid-state drive 5 screw Post-requisites 1 Replace the battery. 2 Replace the base cover.
Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
4 Slide and remove the wireless card out of the wireless-card slot. Figure 7.
Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the notches on the wireless card with the tabs in the wireless-card slot.
6 Replace the screw (M2x3) that secures the wireless-card bracket to the system board. Figure 8. Replacing the wireless card 1 wireless card 2 notch 3 tab 4 antenna cables (2) 5 screw 6 wireless-card bracket 7 wireless-card slot Post-requisites 1 Replace the battery. 2 Replace the base cover.
Removing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
4 Lift the speakers, along with its cables, off the palm-rest assembly. Figure 9.
Replacing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.
2 Note the location of the coin-cell battery and pry it off the palm-rest assembly. Figure 10.
Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Adhere the coin-cell battery to the palm-rest assembly.
Removing the heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation.
2 Lift the heat sink off the system board. Figure 11.
Replacing the heat sink WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
Removing the battery-status light cable with microphones WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
4 Note the battery-status light cable with microphones routing and peel the cable along with the microphones from the palm-rest assembly. Figure 12.
Replacing the battery-status light cable with microphones WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the touchpad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
2 Peel off the touchpad cable from the keyboard and palm-rest assembly. Figure 13. Removing the touchpad cable 1 3 44 latch 2 touchpad cable Remove the four screws (M2x2) that secure the touchpad to the palm-rest assembly. If applicable, peel off any foam adhering the touchpad to the palmrest assembly.
4 Lift the touchpad from the inner edge and remove it from the palm-rest assembly. Figure 14.
Replacing the touchpad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the touchpad with the screw holes on the palm-rest assembly.
Removing the I/O-board cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
2 Note the I/O-board cable routing as well as its orientation, and then peel off the cable from the keyboard. Figure 15.
Replacing the I/O-board cable WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. Procedure 1 Remove the two screws (M1.
5 Open the latch and disconnect the fingerprint-reader cable (optional) from the I/O board. Figure 16. Removing the I/O board 6 1 screws (2) 2 tape 3 display cable 4 latch 5 I/O-board cable 6 fingerprint-reader cable (optional) 7 latch 8 media-card reader cable Peel off the tape that secures the I/O board.
7 Starting from the outer edge, lift the I/O board at an angle and remove the I/O board. Figure 17.
Replacing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery.
5 Disconnect the antenna cables from the wireless card. Figure 18. Removing the display assembly 1 touchscreen cable (optional) 2 camera cable 3 wireless-card bracket 4 screw 5 antenna cables (2) 6 wireless card 7 tape 6 Remove the screw (M1.6x3) that secures the display cable to the I/O board. 7 Peel off the tapes that secure the display cable to the fan and the I/O board. 8 Disconnect the media-card reader cable from the I/O board.
9 Note the display-cable routing and remove the cable from the routing guides on the fan. 10 Peel off the tape from the display-cable bracket. Figure 19. Removing the display assembly 1 tapes (4) 2 screw 3 media-card reader cable 4 display cable 5 routing guides (2) 11 Remove the two screws (M2x3) that secure the display-cable bracket to the system board. 12 Lift the display-cable bracket off the display cable.
13 Using the pull tab, disconnect the display cable from the system board. Figure 20.
14 Open the palm-rest assembly at an angle of 90 degrees, and then remove the four screws (M2.5x4) that secure the display hinges to the palm-rest assembly. Figure 21.
15 Slide and remove the palm-rest assembly from the display hinges. Figure 22.
Replacing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Post-requisites 1 Replace the battery. 2 Replace the base cover.
Removing the display hinge cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The display hinge cover is included as part of the display assembly.
2 Lift the display hinge cover off the display assembly. Figure 23.
Replacing the display hinge cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The display hinge cover is included as part of the display assembly.
Removing the antenna WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The antenna is included as part of the display assembly. However, the antenna can be replaced separately.
2 Lift the antenna off the display assembly. Figure 24.
Replacing the antenna WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The antenna is included as part of the display assembly. However, the antenna can be replaced separately.
Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
3 Open the latch and disconnect the keyboard-controller board cable from the system board. Figure 25.
4 Peel off the tape from the display-cable bracket. 5 Peel off the tape that secures the speaker cable to the system board. 6 Disconnect the fan cable from the system board. 7 Open the latches and disconnect the I/O-board cable and the touchpad cable from the system board. Figure 26. Removing the system board 8 70 1 tape (3) 2 latches (2) 3 I/O-board cable 4 touchpad cable 5 fan cable Remove the two screws (M2x3) that secure the display-cable bracket to the system board.
9 Lift the display-cable bracket off the display cable. 10 Using the pull tab, disconnect the display cable from the system board. Figure 27. Removing the system board 11 1 display-cable bracket 3 display cable 2 screws (2) Remove the six screws (M1.6x3) that secure the system board to the palm-rest assembly.
12 Starting from the outer edge, lift the system board at an angle to release it from the tabs on the palm-rest assembly. Figure 28.
Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
Post-requisites 1 Replace the heat sink. 2 Replace the solid-state drive. 3 Replace the wireless card. 4 Replace the battery. 5 Replace the base cover. Entering the Service Tag in the BIOS setup program 1 Turn on or restart your computer. 2 Press F2 when the Dell logo is displayed to enter the BIOS setup program. 3 Navigate to the Main tab and enter the Service Tag in the Service Tag Input field. NOTE: Service tag is the alphanumeric identifier located at the back side of your computer.
Removing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the wireless card.
3 Lift the power-adapter port off the palm-rest assembly. Figure 29.
Replacing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Removing the fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the wireless card.
2 Note the display-cable routing and remove the cable from the routing guides on the fan. Figure 30. Removing the fan 3 1 tape (3) 3 routing guides (2) 2 display cable Remove the screw (M1.6x3) that secures the fan to the palm-rest assembly.
4 Lift the fan along with its cable off the palm-rest assembly. Figure 31.
Replacing the fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the fan with the screw holes on the palm-rest assembly.
Removing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1 Remove the base cover. 2 Remove the battery. 3 Remove the wireless card.
Procedure 1 Open the latches and disconnect the keyboard cable and the keyboard-backlight cable from the keyboard-controller board. Figure 32. Removing the keyboard 2 1 keyboard-backlight cable 2 latches (2) 3 keyboard cable 4 keyboard-controller board Note the routing of the touchpad cable, the I/O-board cable, and the keyboardcontroller board cable, and peel off the cables from the keyboard.
3 Remove the 30 screws (M1.6x1.5) that secure the keyboard to the palm-rest assembly. Figure 33.
4 Lift the keyboard off the palm-rest assembly. Figure 34.
Replacing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1 Align the screw holes on the keyboard with the screw holes on the palm-rest assembly.
Removing the palm-rest assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
Procedure After performing all the pre-requisites, we are left with the palm-rest assembly.
Replacing the palm-rest assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
2 Replace the fan. 3 Replace the system board. 4 Replace the heat sink. 5 Replace the display assembly. 6 Replace the I/O board. 7 Replace the I/O-board cable. 8 Replace the touchpad. 9 Replace the battery-status light cable with microphones. 10 Replace the coin-cell battery. 11 Replace the speakers. 12 Replace the wireless card. 13 Replace the battery. 14 Replace the base cover.
Downloading drivers Downloading the audio driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product Support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & Downloads → Find it myself. 5 Scroll down the page and expand Audio. 6 Click Download to download the audio driver for your computer.
9 Click Download and Install to download and install all driver updates detected for your computer. 10 Select a location to save the files. 11 If prompted, approve requests from User Account Control to make changes on the system. 12 The application installs all drivers and updates identified. NOTE: Not all files can be installed automatically. Review the installation summary to identify if manual installation is necessary. 13 For manual download and installation, click Category.
3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page and expand Network. 6 Click Download to download the Wi-Fi driver for your computer. 7 After the download is complete, navigate to the folder where you saved the WiFi driver file.
8 Double-click the card reader driver file icon, and follow the instructions on the screen. Table 3. Identifying media-card reader driver in device manager Before driver installation After driver installation Downloading the chipset driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product Support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.
Downloading the network driver 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support enter the Service Tag of your computer and click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself. 5 Scroll down the page and expand Network. 6 Click Download to download the network driver for your computer.
System setup NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. Boot Sequence Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive).
Keys Navigation Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop-down list, if applicable. Tab Moves to the next focus area. Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system.
2 During POST, when the DELL logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard is initialized. This prompt can appear very quickly, so you must watch for it, and then press F2. If you press F2 before the F2 prompt, this keystroke is lost. If you wait too long and the operating system logo appears, continue to wait until you see the desktop. Then, turn off your computer and try again.
General-System Information Processor Information Processor Type Displays the processor type. Core Count Displays the number of cores on the processor. Processor ID Displays the processor identification code. Current Clock Speed Displays the current processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Maximum Clock Speed Displays the maximum processor clock speed. Processor L2 Cache Displays the processor L2 Cache size.
General-System Information Wi-Fi Device Displays the wireless device information of the computer. Bluetooth Device Displays the bluetooth device information of the computer. Battery Information Displays the battery health information. Boot Sequence Boot Sequence Displays the boot sequence. Boot List Option Displays the available boot options. Advanced Boot Options Enable Legacy Option ROMs Enable or disable the Legacy Option ROMs. Enable UEFI Network Stack Enable or disable UEFI Network Stack.
System Configuration Enable External USB Port Enable or disable booting from USB mass storage devices connected to external USB port. USB PowerShare Enable or disable charging external devices through the USB PowerShare port. Audio Enable or disable the integrated audio controller. Keyboard Illumination Configure the operating mode of the keyboard illumination feature. Keyboard Backlight with AC Enable or disable the keyboard backlight.
Security Non-Admin Setup Changes Determines whether changes to the setup option are permitted when an administrator password is set. UEFI Capsule Firmware Updates Enable or disable BIOS updates through UEFI capsule update packages. PTT Security Enable or disable Platform Trust Technology (PTT) visibility to the operating system. Computrace(R) Enable or disable the BIOS module interface of the optional Computrace(R) Service from Absolute Software.
Intel Software Guard Extensions Intel SpeedStep Enable or disable Intel Speedstep Technology. Default: Enabled. NOTE: If enabled, the processor clock speed and core voltage are adjusted dynamically based on the processor load. C-States Control Enable or disable additional processor sleep states. Default: Enabled. Intel TurboBoost Enable or disable Intel TurboBoost mode of the processor. Default: Enabled. HyperThread control Enable or disable HyperThreading in the processor. Default: Enabled.
Intel Software Guard Extensions Default: Enabled. Numlock Enable Enable or disable Numlock. Default: Enable Numlock. Fn Lock Options Enable or disable the Fn lock mode. Fastboot Enable to set the speed of the boot process. Default: Thorough. Extend BIOS POST Time Configure additional pre-boot delay. Pull Screen Logo Enable or disable to display full screen logo. Warnings and Errors Select an action on encountering a warning or error. Table 10.
Maintenance BIOS Downgrade Control flashing of the system firmware to previous revisions. Data Wipe Enable to securely erase data from all internal storage devices. BIOS Recovery Enable the user to recover from certain corrupted BIOS conditions from a recovery file on the user primary hard drive or an external USB key. Table 13. System setup options—System Logs menu System Logs BIOS Events Display BIOS events. Thermal Events Display Thermal events. Power Events Display Power events. Table 14.
CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended. NOTE: System and setup password feature is disabled. Assigning a system setup password You can assign a new System or Admin Password only when the status is in Not Set. To enter the system setup, press F2 immediately after a power-on or re-boot.
To enter the System Setup, press F2 immediately after a power-on or reboot. 1 In the System BIOS or System Setup screen, select System Security and press Enter. The System Security screen is displayed. 2 In the System Security screen, verify that Password Status is Unlocked. 3 Select System Password, alter or delete the existing system password and press Enter or Tab. 4 Select Setup Password, alter or delete the existing setup password and press Enter or Tab.
Troubleshooting Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: 1 Turn on your computer. 2 Go to www.dell.com/support. 3 Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads → Find it myself.
8 The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update. Enhanced Pre-Boot System Assessment (ePSA) diagnostics The ePSA diagnostics (also known as system diagnostics) performs a complete check of your hardware. The ePSA is embedded with the BIOS and is launched by the BIOS internally.
6 Select the device from the left pane and click Run Tests. 7 If there are any issues, error codes are displayed. Note the error code and contact Dell. or 8 Shut down the computer. 9 Press and hold the Fn key, while pressing the power button, and then release both. 10 Repeat steps 3–7 above. System diagnostic lights Power and battery-status light Indicates the power and battery-charge status. Solid white—Power adapter is connected and the battery has more than 5 percent charge.
Light pattern Problem description 2,4 Memory or RAM failure 2,5 Invalid memory installed 2,6 System board or chipset error 2,7 LCD failure 3,1 CMOS battery failure 3,2 PCI or video card or chip failure 3,3 Recovery image not found 3,4 Recovery image found but invalid Camera status light: Indicates whether the camera is in use. • Solid white—Camera is in use. • Off—Camera is not in use. Caps Lock status light: Indicates whether Caps Lock is enabled or disabled.
Wi-Fi power cycle If your computer is unable to access the Internet due to Wi-Fi connectivity issues a Wi-Fi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a Wi-Fi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. 1 Turn off your computer. 2 Turn off the modem. 3 Turn off the wireless router. 4 Wait for 30 seconds. 5 Turn on the wireless router. 6 Turn on the modem. 7 Turn on your computer.
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 17. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
Self-help resources • • • • • • • Product specifications Operating system Setting up and using your product Data backup Troubleshooting and diagnostics Factory and system restore BIOS information Resource location To locate the Me and My Dell relevant to your product, identify your product through one of the following: • • • Select Detect Product. Locate your product through the drop-down menu under View Products. Enter the Service Tag number or Product ID in the search bar.
