XPS 13 9305 Service Manual Regulatory Model: P82G Regulatory Type: P82G004 January 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Before working inside your computer............................................................................7 Before you begin .................................................................................................................................................................7 Safety instructions..............................................................................................................................................................
Chapter 10: Replacing the speakers.............................................................................................26 Procedure............................................................................................................................................................................26 Post-requisites...................................................................................................................................................................
Chapter 22: Replacing the headset port...................................................................................... 45 Procedure............................................................................................................................................................................45 Post-requisites...................................................................................................................................................................
Chapter 34: System setup........................................................................................................... 62 Entering BIOS setup program........................................................................................................................................ 62 Navigation keys..................................................................................................................................................................62 Boot Sequence.................
1 Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power > Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3. Disconnect your computer and all attached devices from their electrical outlets. 4.
Electrostatic discharge—ESD protection ESD is a major concern when you handle electronic components, especially sensitive components such as expansion cards, processors, memory DIMMs, and system boards. Very slight charges can damage circuits in ways that may not be obvious, such as intermittent problems or a shortened product life span. As the industry pushes for lower power requirements and increased density, ESD protection is an increasing concern.
● Working Environment – Before deploying the ESD Field Service kit, assess the situation at the customer location. For example, deploying the kit for a server environment is different than for a desktop or portable environment. Servers are typically installed in a rack within a data center; desktops or portables are typically placed on office desks or cubicles.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Torx #5 (T5) screwdriver ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
Table 1. Screw list (continued) Component Secured to Screw type Quantity Display cable bracket System board M1.6x2.5 2 Solid-state drive shield System board and solid-state drive M2x3L 1 Battery Palm-rest assembly M2x2 4 Battery Palm-rest assembly M1.6x4 1 Base cover Palm-rest assembly M2x3, Torx 8 Screw image Major components of XPS 13 9305 The following image shows the major components of XPS 13 9305.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. Base cover Battery System board Keyboard Palm-rest assembly Right speaker Solid-state drive shield Solid-state drive Left speaker Display assembly Headset port Power button with fingerprint reader Camera-cable bracket Coin-cell battery Heat-sink assembly NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer.
3 Replacing the base cover NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1.
Replacing the base cover
4 Removing the base cover NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance.
4. Moving the base cover from left to right, release the clips securing the base cover to the palm-rest assembly. 5. Lift the base cover from the palm-rest assembly.
5 Removing the battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Lithium-ion battery precautions CAUTION: ● Exercise caution when handling Lithium-ion batteries.
2. Remove the four screws (M2x2) that secure the battery to the palm-rest assembly. 3. Remove the screw (M1.6x4) that secures the battery to the palm-rest assembly. 4. Lift the battery off the palm-rest assembly. 5. Turn the computer over, open the display, and press the power button for about 5 seconds to ground the computer.
6 Replacing the battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Lithium-ion battery precautions CAUTION: ● Exercise caution when handling Lithium-ion batteries.
Post-requisites Replace the base cover.
7 Removing the solid-state drive NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
Procedure to remove M.2 2230 solid-state drive 1. Remove the screw (M2x3) that secures the solid-state drive shield and the solid-state drive to the system board. 2. Slide and remove the solid-state drive shield from the solid state drive slot. 3. Lift the solid-state drive at an angle, then slide and remove the solid-state drive from the solid-state drive slot. NOTE: The 2230 solid-state drive has a unique thermal plate and cannot be interchanged with the 2280 solid-state drive thermal plate.
8 Replacing the solid-state drive NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive.
2. Slide the solid-state drive shield into the solid-state drive shield slot. Then align the screw hole on the solid-state drive shield and solid-state drive to the screw hold on the system board. NOTE: The 2230 solid-state drive has a unique thermal plate and cannot be interchanged with the 2280 solid-state drive thermal plate. 3. Replace the screw (M2x3) that secures the solid-state drive to the system board. Post-requisites 1. Replace the battery. 2. Replace the base cover.
9 Removing the speakers NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery. Procedure 1.
10 Replacing the speakers NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1.
11 Removing the coin-cell battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default.
12 Replacing the coin-cell battery NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Adhere the coin-cell battery to the system board. 2.
13 Removing the heat sink NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation.
14 Replacing the heat sink NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
15 Removing the fans NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.
Removing the fans
16 Replacing the fans NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The following procedure applies only to computers shipped with Intel Core i3 processor.
Post-requisites 1. Replace the battery. 2. Replace the base cover.
17 Removing the heat-sink assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: The heat sink may become hot during normal operation.
7. Remove the two screws (M1.6x3) that secure the heat-sink assembly to the system board. 8. Lift the heat-sink assembly along with the left-fan and the right-fan cable off the system board.
18 Replacing the heat-sink assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
Post-requisites 1. Replace the battery. 2. Replace the base cover.
19 Removing the display assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery. Procedure 1. Remove the screw (M1.
9. Place the top surface of the computer on a flat and clean surface, then open the computer at a 90 degree angle. 10. Gently slide and lift the display assembly from the palm-rest assembly.
20 Replacing the display assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Slide the palm-rest assembly under the hinges of the display assembly. 2.
4. Replace the four screws (M2.5x4) securing the display hinges to the palm-rest assembly and connect the camera cable to the system board, adhering the tape securing the camera cable to the fans. 5. Align the screw hole on the wireless antenna and camera cable bracket to screw hole on the system board. 6. Replace the screw (M1.6x3) that secures the wireless antenna and camera cable bracket to the system board. 7. Connect the display cable to the system board. 8.
21 Removing the headset port NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery. Procedure 1. Remove the two screws (M2.
3. Disconnect the headset-port cable from the system board. 4. Remove the screw (M1.6x3) that secures the headset port to the palm-rest assembly. 5. Lift the headset port from the system board.
22 Replacing the headset port NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1. Place the headset port in its slot on the palm-rest assembly. 2. Replace the screw (M1.
Post-requisites 1. Replace the battery. 2. Replace the base cover.
23 Removing the fans NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery.
Removing the fans
24 Replacing the fans NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure NOTE: The following procedure applies only to computers shipped with Intel Core i3 processor.
Post-requisites 1. Replace the battery. 2. Replace the base cover.
25 Removing the system board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
10. Remove the 10 screws (M1.6x2.5) securing the system board to the palm-rest assembly. 11. Lift the system board from the palm-rest assembly.
26 Replacing the system board NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
11. Connect the antenna cables to the system board. The following table provides the antenna cable color schemes for the wireless card supported by your computer. Table 3. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black Post-requisites 1. Replace the fans. 2. Replace the heat sink or heat-sink assembly. 3. Replace the solid-state drive. 4. Replace the battery. 5. Replace the base cover.
27 Removing the power button with fingerprint reader NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery. 3.
28 Replacing the power button with fingerprint reader NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1.
29 Removing the keyboard NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery. 3. Remove the solid-state drive. 4.
30 Replacing the keyboard NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure 1.
31 Removing the palm-rest assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites 1. Remove the base cover. 2. Remove the battery. 3. Remove the speakers. 4.
32 Replacing the palm-rest assembly NOTE: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm-rest assembly face down on a clean and flat surface. Post-requisites 1.
33 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938.
34 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ● SATA Hard Drive (if available) ● Diagnostics The boot sequence screen also displays the option to access the System Setup screen. One time boot menu To enter one time boot menu, turn on your computer, and then press F2 immediately.
Table 5. System setup options—Overview menu (continued) Overview Health Displays the battery health. AC Adapter Displays whether an AC adapter is connected. If connected, the AC adapter type. PROCESSOR Processor Type Displays the processor type. Maximum Clock Speed Displays the maximum processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Current Clock Speed Displays the current processor clock speed. Core Count Displays the number of cores on the processor.
Table 6. System setup options—Boot Configuration menu (continued) Boot Configuration Enable Secure Boot Enables or disables the computer to boot using only validated boot software. Default: OFF NOTE: For Secure Boot to be enabled, the computer needs to be in UEFI boot mode and the Enable Legacy Option ROMs option needs to be turned off. Secure Boot Mode Selects the Secure Boot operation mode. Default: Deployed Mode NOTE: Deployed Mode should be selected for normal operation of Secure Boot.
Table 7. System setup options—Integrated Devices menu (continued) Integrated Devices Enable Internal Speaker Enables or disables internal speaker. By default, Enable Internal Speaker is selected. USB configuration Enable USB Boot Support Enable or disable booting from USB mass storage devices such as external hard drive, optical drive, and USB drive. Enable External USB Ports Enable or disable booting from USB mass storage devices connected to external USB port. Table 8.
Table 10. System setup options—Connection menu Connection Wireless Device Enable Enable or disable internal WLAN/Bluetooth devices. By default, WLAN is selected. By default, Bluetooth is selected. Enable UEFI Network Stack Enable UEFI Network Stack Enables or disables UEFI Network Stack. Default: ON Table 11. System setup options—Power menu Power Battery Configuration Battery Configuration Enables the computer to run on battery during power usage hours.
Table 11. System setup options—Power menu (continued) Power Intel Speed Shift Technology Enables or disables the Intel Speed Shift Technology support. Setting this option to enable allows the operating system to select the appropriate processor performance automatically. Default: ON Table 12. System setup options—Security menu Security TPM 2.
Table 12. System setup options—Security menu (continued) Security Start Data Wipe CAUTION: This Secure Wipe Operation deletes information in a way that it cannot be reconstructed. If enabled, the BIOS will queue up a data wipe cycle for storage devices that are connected to the motherboard on the next reboot. Default: OFF Absolute Absolute Enables, disables or permanently disable the BIOS module interface of the optional Absolute Persistence Module service from Absolute Software.
Table 13. System setup options—Passwords menu (continued) Passwords Enable Admin Setup Lockout Enables or disables the user from entering BIOS Setup when an Admin Password is set. Default: OFF Master Password Lockout Enable Master Password Lockout Enables or disables the master password support. Default: OFF Table 14.
Table 15. System setup options—System Management menu (continued) System Management Asset Tag Creates a system Asset Tag that can be used by an IT administrator to uniquely identify a particular system. Once set in BIOS, the Asset Tag cannot be changed. AC Behavior Wake on AC Enables the computer to turn on and go to boot when AC power is supplied to the computer. Default: OFF Wake on LAN Wake on LAN Enables or disables the computer to turn on by a special LAN signal.
Table 17. System setup options—Pre-boot Behavior menu (continued) Pre-boot Behavior Default: Prompt on Warnings and Errors. Stop, prompt, and wait for user input when warnings or errors are detected. NOTE: Errors deemed critical to the operation of the computer hardware will always halt the computer. USB-C Warnings Enable Dock Warning Messages Enables or disables dock warning messages. Default: ON Fastboot Fastboot Configures the speed of the UEFI boot process. Default: Thorough.
Table 19. System setup options—Performance menu (continued) Performance Enable Intel SpeedStep Technology Enables or disables the Intel SpeedStep Technology to dynamically adjust processor voltage and core frequency, decreasing average power consumption and heat production. Default: ON Enable C-State Control Enables or disables the CPU's ability to enter and exit low-power states.
Clearing BIOS (System Setup) and System passwords To clear the system or BIOS passwords, contact Dell technical support as described at www.dell.com/contactdell. NOTE: For information on how to reset Windows or application passwords, refer to the documentation accompanying Windows or your application.
35 Troubleshooting SupportAssist diagnostics The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set of options for particular devices or device groups. It allows you to: ● Run tests automatically or in an interactive mode.
Table 21. Diagnostic-light LED codes (continued) Diagnostic light codes (Amber,White) Problem description Recommended solutions 2,4 Memory or RAM (Random-Access Memory) failure Reset and swap memory modules among the slots. If problem persists, replace the memory module. 2,5 Invalid memory installed Reset and swap memory modules among the slots. If problem persists, replace the memory module. 2,6 System-board or chipset error Flash latest BIOS version.
6. Scroll down the page and expand BIOS. 7. Click Download to download the latest version of the BIOS for your computer. 8. After the download is complete, navigate to the folder where you saved the BIOS update file. 9. Double-click the BIOS update file icon and follow the instructions on the screen. Flashing BIOS (USB key) 1. Follow the procedure from step 1 to step 7 in "Flashing the BIOS" to download the latest BIOS setup program file. 2. Create a bootable USB drive.
1. Turn off your computer. 2. Turn off the modem. 3. Turn off the wireless router. 4. Wait for 30 seconds. 5. Turn on the wireless router. 6. Turn on the modem. 7. Turn on your computer.
36 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 22. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.
