Dell XC730xd-12C Web-Scale Hyperconverged Appliance Owner's Manual
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 About your system................................................................................................ 8 Supported configuration.......................................................................................................................8 Front-panel features and indicators..................................................................................................... 8 Diagnostic indicators.................................................................................
Boot Manager main menu............................................................................................................ 39 Changing the boot order....................................................................................................................39 Choosing the system boot mode...................................................................................................... 40 Assigning a system and setup password................................................................
Cable retention bracket...................................................................................................................... 68 Removing the cable retention bracket.........................................................................................68 Installing the cable retention bracket...........................................................................................69 Integrated storage controller card.........................................................................
Installing a hot-swap hard drive..................................................................................................101 Removing a hard drive from a hard-drive carrier...................................................................... 102 Installing a hard drive into a hard-drive carrier..........................................................................102 Hard-drive backplane.............................................................................................................
6 Using system diagnostics................................................................................123 Dell Embedded System Diagnostics.................................................................................................123 When to use the Embedded System Diagnostics...................................................................... 123 Running the Embedded System Diagnostics from Boot Manager............................................
About your system 1 The Dell XC730xd-12C system is web-scale converged appliance based on the Dell PowerEdge R730xd that supports one Intel Xeon E5-2620 v3 processor, and 12 hard drives or solid-state drives (SSDs). NOTE: The systems support only internal drives 32 GB RAM. NOTE: The maximum supported capacity is 32 TB (8x4 TB). Supported configuration Table 1. Supported configuration Systems Configurations Twelve hard-drive systems Up to twelve 3.5-inch hard drives.
Table 2. Front-panel features and indicators Item Indicator, Button, or Connector 1 Diagnostic indicators Icon Description The diagnostic indicators light up to display error status. For more information, see Diagnostic indicators. 2 System identification button You can use the identification buttons on the front- and back panels to locate a particular system within a rack.
Item Indicator, Button, or Connector 9 Video connector Icon Description Enables you to connect a display to the system. Diagnostic indicators The diagnostic indicators on the system front-panel display error status during system startup. NOTE: The diagnostic indicators are not present if the system is equipped with an LCD display. NOTE: No diagnostic indicators are lit when the system is switched off. To start the system, plug it in to a working power source and press the power button. Table 3.
Icon Description Condition Corrective action • • blank, or back-filler bracket is removed. Ambient temperature is too high. External airflow is obstructed. SeeGetting help. Memory indicator Blinks amber if a memory error occurs. See the system event log or system messages for the location of the failed memory. Reinstall the memory device. If the issue persists, seeGetting help. PCIe indicator Blinks amber if a PCIe card experiences an error. Restart the system.
Figure 3. HDD indicators on the hard-drive tray backplane 1. Hard drive activity indicator 3. Hard drive backplane on hard-drive tray 2. Hard drive status indicator NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains off. Table 4. Drive-status indicator pattern Drive-status indicator pattern Condition Blinks green two times per second Identifying drive or preparing for removal.
Figure 4. iDRAC Direct LED indicator 1. iDRAC Direct status indicator The following table displays iDRAC Direct activity when configuring iDRAC Direct by using the management port (USB XML Import). Table 5. iDRAC Direct by using the management port (USB XML Import). Convention iDRAC Direct LED indicator pattern Condition A Green Glows green for a minimum of two seconds at the beginning and end of a file transfer. B Flashing green Indicates file transfer or any operation tasks.
Back-panel features and indicators Figure 5. Back-panel features and indicators Table 7. Back-panel features and indicators Item Indicator, button, or connector 1 System identification button Icon Description You can use the identification buttons on the front to locate a particular system within a rack. When one of these buttons is pressed, the system status indicator on the back flashes until one of the buttons is pressed again. Press to toggle the system ID on and off.
Item Indicator, button, or connector Icon Description 7 USB connector (2) Allows you to connect USB devices to the system. The ports are USB 3.0compliant. 8 Full-height PCIe expansion-card slot (3) Allows you to connect up to three fullheight PCI Express expansion cards. These are reserved for Dell PERC H310 and LSI 9207-8i.
NIC indicator codes Figure 6. NIC indicators 1. link indicator 2. activity indicator Table 8. NIC indicators Conventi on Indicator Indicator code A Link and activity indicators are off The NIC (network interface card) is not connected to the network. B Link indicator is green The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps). C Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed.
Figure 7. AC power supply unit status indicator 1. AC power supply unit status indicator or handle Table 9. AC Power indicator Convention Power indicator pattern Condition A Green The handle indicator glows green indicating that a valid power source is connected to the power supply unit and that the power supply unit is operational. B Flashing green When updating the firmware of the power supply unit, the power supply unit handle flashes green.
Convention Power indicator pattern Condition CAUTION: When correcting a power supply unit mismatch, replace only the power supply unit with the flashing indicator. Swapping the opposite power supply unit to make a matched pair can result in an error condition and unexpected system shutdown. To change from a High Output configuration to a Low Output configuration or vice versa, you must turn off the system.
Table 10. DC Power indicator Convention Power indicator pattern Condition A Green The handle or LED indicator glows green indicating that a valid power source is connected to the power supply unit and that the power supply unit is operational. B Flashing green When hot-adding a power supply unit, power supply unit LED flashes green. This indicates that the power supply unit is mismatched with the other power supply unit (in terms of efficiency, feature set, health status, and supported voltage).
Performing initial system configuration 2 After you receive your system, you must set up your system, install the operating system if it is not preinstalled, and set up and configure the system iDRAC IP address. Setting up your system 1. Unpack the server. 2. Install the server into the rack. For more information about installing the server into the rack, see your system Rack Installation Placemat at Dell.com/xcseriesmanuals. 3. Connect the peripherals to the system. 4.
default user name is root and password is calvin. For more information about logging in to iDRAC and iDRAC licenses, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/ idracmanuals. You can also access iDRAC by using RACADM. For more information, see the RACADM Command Line Interface Reference Guide and the Integrated Dell Remote Access Controller User's Guide at Dell.com/ idracmanuals.
Pre-operating system management applications 3 The pre-operating system management applications for your system helps you manage different settings and features of your system without booting to the operating system.
F12 Enables you to enter PXE boot About System Setup Using System Setup, you can configure the BIOS settings, iDRAC settings, and device settings of your system. NOTE: There are a several generic server settings that appear during system setup that do not apply to this system, such as RAID or UEFI. You can access System Setup in two methods: • Standard Graphical Browser — This is enabled by default. • Text Browser — This is enabled by using Console Redirection.
System Setup Main Menu Table 11. System setup main menu Option Description System BIOS Enables you to configure BIOS settings. iDRAC Settings Enables you to configure iDRAC settings. The iDRAC Settings utility is an interface to set up and configure the iDRAC parameters by using UEFI. You can enable or disable various iDRAC parameters by using the iDRAC Settings utility. For more information about this utility, see the Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals.
Menu Item Description so on. It also enables or disables support for the power and NMI buttons on the system. Miscellaneous Settings Displays options to change the system date, time, and so on. Editing system information You can use the System Information screen to view system properties such as Service Tag, system model, and the BIOS version. 1. Go to System Setup Main Menu, and then click System BIOS. 2. On the System BIOS screen, click System Information.
Table 14. Memory settings Menu Item Description System Memory Size Displays the amount of memory installed in the system. System Memory Type Displays the type of memory installed in the system. System Memory Speed Displays the system memory speed. System Memory Voltage Displays the system memory voltage. Video Memory Displays the amount of video memory. System Memory Testing Specifies whether system memory tests are run during system boot. Options are Enabled and Disabled.
Table 15. Processor settings Menu Item Description Logical Processor Enables or disables the logical processors and displays the number of logical processors. If the Logical Processor option is set to Enabled, the BIOS displays all the logical processors. If this option is set to Disabled, the BIOS only displays one logical processor per core. By default, the Logical Processor option is set to Enabled.
Menu Item Description Processor Core Speed Displays the maximum core frequency of the processor. Processor 1 NOTE: Depending on the number of installed CPUs, there may be up to four processors listings. The following settings are displayed for each processor installed in the system. • • • • • Family-Model-Stepping: Displays the family, model and stepping of the processor as defined by Intel. Brand: Displays the brand name reported by the processor. Level 2 Cache: Displays the total L2 cache.
Menu Item Description For AHCI mode or RAID mode, BIOS always enables support. Model: Displays the drive model of the selected device. Drive Type: Displays the type of drive attached to the SATA port. Capacity: Displays the total capacity of the hard drive. The field is undefined for removable media devices such as optical drives. Port C Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support.
Menu Item Description Capacity: Displays the total capacity of the hard drive. The field is undefined for removable media devices such as optical drives. Port G Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI mode or RAID mode, BIOS always enables support. Model: Displays the drive model of the selected device.
Editing boot settings screen You can use the Boot Settings screen to set the Boot mode to either BIOS or UEFI. It also allows you to specify the boot order. 1. Go to System Setup Main Menu, and then click System BIOS. 2. On the System BIOS screen, click Boot Settings. The Boot Settings screen displayed. Boot Settings The Boot Settings screen details are explained as follows: Table 17. Boot settings Menu Item Description Boot Mode Enables you to set the boot mode of the system.
The Network Settings screen displayed. Network settings screen The Network Settings screen details are explained as follows: Table 18. Network settings Menu Item Description PXE Device n (n = 1 to 4) Enables or disables the device. When enabled, a UEFI boot option is created for the device. PXE Device n Settings (n = 1 Allows you to control the configuration of the PXE device.
Menu Item Description management controller. The embedded NIC1 and NIC2 option is only available on systems that do not have NDCs. This option is mutually exclusive with the Integrated Network Card 1 option. Configure this function using the NIC management utilities of the system. I/OAT DMA Engine Enables or disables the I/OAT option. Enable only if the hardware and software support the feature. Embedded Video Controller Enables or disables the Embedded Video Controller.
Table 20. Serial communication Menu Item Description Serial Communication Selects serial communication devices (Serial Device 1 and Serial Device 2) in the BIOS. This is where you can select BIOS console redirection and specify the port address. By default, Serial Communication option is set to Auto. Serial Port Address With Serial Communication, you can set the port address for serial devices.
System profile screen settings The System Profile Settings screen details are explained as follows: Table 21. System profile settings Menu Item Description System Profile Sets the system profile. If you set the System Profile option to a mode other than Custom, the BIOS automatically sets the rest of the options. You can only change the rest of the options if the mode is set to Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC).
Menu Item Description NOTE: You can only disable this option if C States option in Custom mode is disabled. NOTE: When C States is enabled in Custom mode, changing the Monitor/ Mwait setting does not impact system power/performance. Editing system security You can use the System Security screen to edit some settings such as setting the system password, setup password and disabling the power button. 1. Go to System Setup Main Menu, and then click System BIOS. 2.
Menu Item Description Security must be Enabled with Pre-boot measurements. By default, the Intel TXT option is set to Off Power Button Enables or disables the Power button on the front of the system. By default, the Power Button option is set to Enabled. NMI Button Enables or disables the NMI button on the front of the system. By default, the NMI Button option is set to Disabled. AC Power Recovery Sets how the system reacts after AC power is restored to the system.
Editing miscellaneous settings You can use the Miscellaneous Settings screen to perform some configurations such as updating the asset tag, and changing the system date and time. 1. Go to System Setup Main Menu, and then click System BIOS. 2. On the System BIOS screen, click Miscellaneous Settings. The Miscellaneous Settings screen displays. Miscellaneous settings screen The Miscellaneous Settings screen details are explained as follows: Table 24.
Menu Item Description option runs ISC and continues without applying ISC results until the next time system reset occurs. The Enabled option runs ISC and forces an immediate system reset so that ISC results can be applied. It takes the system longer to be ready due to the forced system reset. When disabled, ISC does not run. About Boot Manager With Boot Manager you can add, delete, and arrange boot options. You can also access System Setup and boot options without restarting the system.
Choosing the system boot mode With System Setup, you can to specify the boot mode for installing your operating system: • BIOS boot mode (the default) is the standard BIOS-level boot interface. • UEFI boot mode is an enhanced 64-bit boot interface based on Unified Extensible Firmware Interface (UEFI) specifications that overlays the system BIOS. You must select the boot mode in the Boot Mode field of the Boot Settings screen of System Setup.
7. Select Setup Password, enter your system password and press Enter or Tab. A message prompts you to re-enter the setup password. 8. Reenter the setup password and click OK. 9. Press Esc to return to the System BIOS screen. Press Esc again. A message prompts you to save the changes. NOTE: Password protection does not take effect until the system reboots.
Installing and removing system components 4 This section provides information about installing and removing the system components. Safety instructions WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. WARNING: Opening or removing the system cover when the system is on may expose you to a risk of electric shock. CAUTION: Do not operate the system without the cover for a duration exceeding five minutes.
For more information, see Installing the system cover. 2. Install the optional bezel. For more information, see Installing the front bezel. 3. Reconnect the system to its electrical outlet and peripherals. 4. Turn the system on, including any attached peripherals. Recommended tools You need the following tools to perform the removal and installation procedures: • Key to the bezel lock. This is only required when you have a bezel.
Figure 9. Removing and installing the front bezel Installing the front bezel 1. Hook the right end of the bezel onto the chassis. 2. Fit the free end of the bezel onto the system. 3. Secure the bezel with the keylock. Removing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. If installed, remove the optional bezel. For more information, see the Removing the optional front bezel section. Steps 1.
Figure 10. Removing the system cover 1. system cover 3. latch release lock 2. latch Next steps 1. Install the system cover. Installing the system cover Prerequisites Ensure that you read the .Safety instructions. Steps 1. Align the slots of the system cover with the tabs on the chassis. 2. Press the cover release latch, and push the cover toward the front of the chassis until the latch locks into place. 3. Turn the latch release lock clockwise to the locked position. 4.
Inside the system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Figure 11. Inside the system—Dell XC730xd-12C 1.
13. hard-drive backplane Cooling shroud Removing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Installing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Ensure that you read the Safety instructions. 2.
Figure 13. Removing and installing a cooling fan 1. cooling-fan assembly 2. cooling-fan connector (6) 3. fan release tab (6) 4. cooling fan (6) 5. cooling-fan connector on system board (6) Next steps 1. Replace the cooling fan. See Installing a cooling fan. 2. Follow the procedure listed in After working inside your system. Installing a cooling fan Prerequisites 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system.
Cooling-fan assembly Removing the cooling-fan assembly Prerequisites 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Next steps 1. Replace the cooling-fan assembly. See Installing the cooling-fan assembly. 2. Follow the procedure listed in After working inside your system. Installing the cooling-fan assembly Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 15.
General memory module installation guidelines This system supports Flexible Memory Configuration, you can configure and run the system in any valid chipset architectural configuration. The following are the recommended guidelines for installing memory modules: • RDIMMs and LRDIMMs must not be mixed. • x4 and x8 DRAM based DIMMs can be mixed. • Up to three dual- or single-rank RDIMMs can be populated per channel. • Up to three LRDIMMs can be populated per channel regardless of rank count.
3. Remove the cooling shroud. 4. If installed, remove the cooling-fan assembly. For more information, see Removing the cooling-fan assembly. WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module.
Installing memory modules Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Ensure that you read the Safety instructions. 2.
Figure 17. Installing the memory module 1. memory module 3. memory-module socket ejector (2) 2. alignment key When the memory module is properly seated in the socket, the levers on the memory module socket align with the levers on the other sockets that have memory modules installed. 5. Repeat steps 1 to 4 of this procedure to install the remaining memory modules. Next steps 1. Install the cooling shroud. 2. Follow the procedure listed in After working inside your system. 3.
Important information about SATADOM The SATA Disk‐On‐Motherboard (SATADOM) shipped with XC Series appliances is intended as an appliance boot device. NOTE: Write intensive activities and processes leveraged by XC appliances, are intended to take place on the SSDs and HDDs and not the boot device. The hypervisor boot device is not intended for application use.
Figure 18. Removing and installing SATADOM 1. SATADOM 2. SATA connector 3. power cable 4. power adapter 5. SATADOM TBU power connector Next steps Follow the procedure listed in After working inside your system. Installing the SATADOM Prerequisites 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system. CAUTION: Many repairs may only be done by a certified service technician.
Steps 1. Press the lock release on the SATADOM and plug the SATADOM into the preferred SATADOM connector on the system board. NOTE: The preferred SATADOM connector is SATA9 and is indicated in blue. You can also use SATA8 connector that is indicated in black. 2. Plug the power cable into the SATADOM TBU power connector on the system board. Next steps Follow the procedure listed in After working inside your system.
a. Loosen one of the screws that secure the heat sink to the system board. Wait 30 seconds for the heat sink to loosen from the processor. b. Remove the screw diagonally opposite the screw you first removed. c. Repeat the procedure for the remaining two screws. d. Remove the heat sink. Figure 19. Removing and installing a processor 1. heat sink 2. captive screws (4) 3. processor socket 4. slots (4) Figure 20. Removing and installing a processor heat sink 60 1. captive screw (4) 2. heat sink 3.
Figure 21. Removing and installing a processor heat sink 1. captive screw (4) 2. heat sink 3. processor socket 4. slot (4) CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.
Figure 22. Processor shield 1. close first socket release lever 2. lock icon 3. processor 4. open first socket release lever 5. unlock icon 2. To remove the processor: a. Release the open first socket-lever near the unlock icon from under the tab. by pushing the lever down and out b. Similarly, release the close first socket-release lever near the lock icon down and out from under the tab. Lift the lever 90 degrees upward. c. Lower the open first socket-release lever to lift the processor shield.
Figure 23. Removing and installing a processor 1. close first socket-release lever 2. pin-1 indicator of processor 3. processor 4. slot (4) 5. processor shield 6. open first socket-release lever 7. socket 8. socket keys (4) d. Hold the tab on the processor shield and lift the processor shield until the open first socketrelease lever lifts up. CAUTION: The socket pins are fragile and can be permanently damaged.
Installing a processor Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Ensure that you read the Safety instructions. 2.
CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. b. Align the pin-1 indicator of the processor with the triangle on the socket. c. Place the processor on the socket such that the slots on the processor align with the socket keys. CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. d. Close the processor shield. e.
NOTE: The thermal-grease is intended for one-time use only. Dispose of the syringe after you use it. c. Place the heat sink onto the processor. d. Tighten the four screws to secure the heat sink to the system board. NOTE: Tighten the screws diagonally opposite to each other. Do not over-tighten the heat sink retention screws when installing the heat sink. To prevent over-tightening, tighten the retention screw until resistance is felt, and stop once the screw is seated.
Figure 25. Removing and installing the PCIe card holder 1. PCIe card holder 2. release tab Next steps 1. Replace the PCIe card holder. See Installing the PCIe card holder. 2. Follow the procedure listed in After working inside your system. Installing the PCIe card holder Prerequisites 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system. CAUTION: Many repairs may only be done by a certified service technician.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Steps 1. To open the PCIe card holder latch, press the release tab. 2.
Steps 1. Pull the tab to release it from the notch and slide the cable retention bracket toward the front of the chassis to release it from the chassis. 2. Lift the cable retention bracket out of the chassis. Figure 27. Removing and installing the cable retention bracket 1. alignment pin (2) 3. cable retention bracket 2. tab Next steps 1. Replace the cable retention bracket. See Installing the cable retention bracket. 2. Follow the procedure listed in After working inside your system.
2. Install the cooling shroud. 3. Follow the procedure listed in After working inside your system. Integrated storage controller card Your system includes a dedicated expansion-card slot on the system board for an integrated controller card. The integrated storage controller card provides the integrated storage subsystem for your system’s internal hard drives. The controller supports SAS and SATA hard drives as supported by the version of the storage controller included with your system.
Figure 28. Removing and installing the integrated storage controller card 1. integrated storage controller cable 2. integrated storage controller card 3. integrated storage-controller card connector on the system board 4. integrated storage controller card holder Next steps 1. Replace the expansion-card riser 1. 2. Replace the cooling shroud. 3. Follow the procedure listed in After working inside your system. Installing the integrated storage controller card Prerequisites 1.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Steps 1.
Table 27. Expansion card installation order Card priority Card type Slot priority Max allowed 2 10 Gb NICs (full height) 4,6,5 3 4 Integrated RAID integrated slot 1 5 NDC integrated slot 3 Removing an expansion card from expansion-card riser 2 or 3 Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 29. Removing and installing an expansion card from expansion-card riser 2 or 3 1. expansion card 2. expansion-card latch 3. expansion-card riser 4. power connector 5. expansion-card connector Next steps Follow the procedure listed in After working inside your system. Installing an expansion card into the expansion-card riser 2 or 3 Prerequisites 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system.
For instructions, see the documentation accompanying the card. 2. Lift the expansion-card latch and remove the filler bracket. 3. Holding the card by its edges, position the card so that the connector on the expansion card aligns with the expansion-card connector on the riser. 4. Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated. 5. Press the touch points to open the expansion-card locking tabs. 6. Replace the expansion-card latch. 7.
Figure 30. Removing and installing the expansion card riser 1 1. expansion-card riser 1 cage 2. expansion-card riser 1 3. riser guide-back (right) 4. riser guide-back (left) 5. expansion-card riser 1 connector 6. riser guide-front Figure 31. Identifying connectors on the expansion card riser 1 1. 76 expansion-card slot 1 2.
3. expansion-card slot 3 Figure 32. Removing and installing the expansion card riser 2 1. power connector 2. expansion-card riser 2 3. riser guide-back 4. expansion-card riser 2 connector 5.
Figure 33. Identifying connectors on the expansion card riser 2 1. expansion-card slot 4 3. power connector 2. expansion-card slot 5 Figure 34. Removing and installing the expansion card riser 3 1. 78 riser guide-front 2.
3. expansion-card riser 3 5. expansion-card riser 3 connector 4. riser guide-back Figure 35. Identifying connectors on the expansion card riser 3 (default) 1. expansion-card slot 6 3. power connector 2. expansion-card slot 7 Figure 36. Identifying connectors on the expansion card riser 3 (alternate) 1. expansion-card slot 6 2. power connector Next steps 1. If applicable, remove or install an expansion card on the riser. 2. If applicable, replace the expansion-card riser. 3.
Installing expansion-card risers Prerequisites 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Installing an internal SD card Prerequisites 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. If installed, remove the cooling shroud. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 37. Removing and installing the Internal Dual SD Module (IDSDM) 1. Internal Dual SD module 2. LED status indicator (2) 3. SD card 4. SD card slot 2 5. SD card slot 1 6. IDSDM connector Table 28.
Convention IDSDM indicator code Description E Not lit Indicates that the card is missing or booting Next steps Follow the procedure listed in After working inside your system. Installing the internal dual SD module Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Steps 1. Using a #1 Phillips screwdriver, loosen the captive screws that secure the network daughter card to the system board. 2. Hold the network daughter card by the edges on either side of the touch point and lift the card to remove it from the connector on the system board. 3. Slide the network daughter card away from the back of the system until the Ethernet connectors are clear of the slot in the back panel. 4. Lift the network daughter card out of the chassis. Figure 38.
Installing the network daughter card Prerequisites 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. If applicable, remove the expansion card(s) in the expansion-card riser 2. 4. Keep the #1 Phillips screwdriver handy. CAUTION: Many repairs may only be done by a certified service technician.
CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 2. Place your finger between the securing tabs at the negative side of the battery connector and lift the battery out of the socket. Figure 39. Removing the system battery 1. positive side of the battery connector 3. negative side of the battery connector 2. system battery 3.
• Two 495 W, 750 W, or 1100 W AC power supply modules or • Two 1100 W DC power supply modules or • Two 750 W mixed mode power supply modules NOTE: Titanium power supply unit is nominally rated for 200 VAC to 240 VAC input only. NOTE: When two identical PSUs are installed, power supply redundancy (1+1 – withredundancy or 2+0 – without redundancy) is configured in system BIOS. In redundant mode, power is supplied to the system equally from both PSUs when Hot Spare is disabled.
Figure 41. Removing and installing the power supply blank 1. power supply blank 2. power supply bay Installing the power supply unit blank Install the power supply unit blank only in the second power supply unit bay. To install the power supply unit blank, align the blank with the power supply unit bay and push it into the chassis until it clicks into place. Removing an AC power supply unit Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 42. Removing and installing an AC power supply unit 1. release latch 2. power supply unit cable connector 3. power supply unit 4. connector 5. power supply unit handle Installing an AC power supply unit Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
NOTE: When installing, hot-swapping, or hot-adding a new power supply unit, wait for 15 seconds for the system to recognize the power supply unit and determine its status. The power supply redundancy may not occur until discovery is complete. Wait until the new power supply unit is discovered and enabled before you remove the other power supply unit. The powersupply unit status indicator turns green to signify that the power supply unit is functioning properly.
Removing a DC power supply unit Prerequisites WARNING: For equipment using –(48–60) V DC power supplies, a qualified electrician must perform all connections to DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.
Installing a DC power supply unit Prerequisites WARNING: For equipment using –(48–60) V DC power supplies, a qualified electrician must perform all connections to DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow all safety instructions that came with the product.
3. Remove the following: a. cooling shroud b. cooling-fan assembly c. hard-drive tray (if installed) d. power supply unit(s) e. all expansion-card risers f. integrated storage controller card g. internal dual SD module h. internal USB key (if installed) i. PCIe card holder j. cable retention bracket k. heat sink(s)/heat-sink blank(s) l.
Figure 44. Removing and installing the system board 1. release pin 3. system-board holder 2. system board Next steps 1. Replace the system board. See Installing the system board. 2. Follow the procedure listed in After working inside your system. Installing the system board Prerequisites 1. 94 Ensure that you read the Safety instructions.
2. Follow the procedure listed in Before working inside your system. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
6. Ensure that you: a. Use the Easy Restore feature to restore the Service Tag. For more information, see Restoring the Service Tag using Easy Restore. b. If the Service Tag is not backed up in the backup flash device, enter the system Service Tag manually. For more information, see Entering the system Service Tag using System Setup. c. Update the BIOS and iDRAC versions. d. Re-enable the Trusted Platform Module (TPM). For more information, see Re-enabling the TPM for TXT users.
Trusted Platform Module The Trusted Platform Module (TPM) is used to generate/store keys, protect/authenticate passwords, and create/store digital certificates. TPM can also be used to enable the BitLocker hard drive encryption feature in Windows Server. CAUTION: Do not attempt to remove the Trusted Platform Module (TPM) from the system board. Once the TPM is installed, it is cryptographically bound to that specific system board.
Figure 45. Installing the TPM 1. TPM 2. TPM connector 3. slot on the TPM connector 4. plastic bolt 5. slot on the system board Re-enabling the TPM for BitLocker users Initialize the TPM. For more information on initializing the TPM, go to http://technet.microsoft.com/en-us/library/ cc753140.aspx. The TPM Status changes to Enabled, Activated. Re-enabling the TPM for TXT users 1. While booting your system, press F2 to go to System Setup. 2.
Hard drives Your system supports Enterprise-class hard drives, which are designed for 24x7 operating environment. Selecting the correct drive class optimizes quality, functionality, performance, and reliability of the hard drives. The Nutanix Web GUI provides a feature to help locate a specific HDD. When the front LEDs are turned on using the Nutanix Web GUI, the HDD or SSD you are trying to locate continues to blink as long as there is I/O activity.
Figure 46. Removing and installing a 3.5-inch hard-drive blank 1. hard-drive blank 2. release button Next steps If applicable, install the front bezel. Installing a 3.5-inch hard-drive blank Prerequisites 1. Ensure that you read the Safety instructions. 2. If installed, remove the front bezel. Steps Insert the hard-drive blank into the hard-drive slot until the release button clicks into place. Next steps If applicable, install the front bezel.
4. Using the management software, prepare the hard drive for removal. Wait until the indicators on the hard-drive carrier signal that the hard drive can be removed safely. For more information, see the documentation for the storage controller. If the hard drive is online, the green activity/fault indicator flashes as the drive is turned off. When the hard-drive indicators are off, the hard drive is ready for removal.
CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system. CAUTION: When a replacement hot-swappable hard drive is installed and the system is powered on, the hard drive automatically begins to rebuild. Make absolutely sure that the replacement hard drive is blank or contains data that you wish to have over-written.
Steps 1. Insert the hard drive into the hard-drive carrier with the connector end of the hard drive toward the back. 2. Align the screw holes on the hard drive with the set of screw holes on the hard-drive carrier. When aligned correctly, the back of the hard drive is flush with the back of the hard-drive carrier. 3. Attach the screws to secure the hard drive to the hard-drive carrier. Hard-drive backplane 3.5-inch (x12) SAS/SATA backplane. Removing the hard-drive backplane Prerequisites 1.
Figure 49. Removing and installing the 3.5-inch (x12) SAS/SATA backplane 1. release tab (2) 2. SAS cable A2 3. SAS cable A1 4. left ear control panel cable 5. backplane signal cable 6. backplane power cable (2) 7. SAS cable A0/B0 8. USB cable 9. control panel cable 10. right ear control panel flex cable 11. hard-drive backplane 12. hard-drive backplane connector (12) Next steps 1. Replace the hard-drive backplane. See Installing the hard-drive backplane. 2.
CAUTION: To prevent damage to the control panel flex cable, do not bend the control panel flex cable after it is inserted into the connector. Steps 1. Use the hooks on the chassis as guides to align the hard-drive backplane. 2. Lower the hard-drive backplane until the release tabs snap into place. 3. Connect the SAS/SATA/SSD data, signal, and power cable(s) to the backplane. Next steps 1. Replace the cooling-fan assembly. 2. Replace the cooling shroud. 3.
CAUTION: Do not use excessive force when removing the control panel cable as it can damage the connectors. Steps 1. Disconnect the control panel cable from the hard-drive backplane by pulling on the plastic pull tab. 2. Remove the screws that secure the control panel to the chassis. 3. Fold the plastic pull tab close to the connector. 4. Pull out the control panel cable as you guide the connector and the plastic pull tab through the channel on the chassis. Figure 50.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Steps 1.
Figure 51. Removing and installing the I/O panel 1. I/O panel cable 2. hard-drive backplane 3. screw (3) 4. I/O panel 5. chassis Next steps 1. Replace the I/O panel. See Installing the I/O panel. 2. Follow the procedure listed in After working inside your system. Installing the I/O panel Prerequisites 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Keep the T15 Torx screwdriver handy.
CAUTION: To prevent damage to the I/O cable, you must release the locking tab before removing or installing the I/O cable from the connector on the hard-drive backplane. 3. If locked, rotate the locking tab on the I/O cable connector clockwise 90 degrees to release the lock. 4. Connect the I/O panel cable to the connector on the hard-drive backplane. 5. Rotate the locking tab on the I/O cable connector counter clockwise 90 degrees to secure the lock. 6.
Figure 52. Removing and installing the 3.5 inch (x4) hard-drive backplane 1. release tab (2) 2. hard-drive indicators 3. hard-drive connector (4) 4. guide pin 5. hard-drive backplane Installing the hard-drive backplane in the hard-drive tray Prerequisites 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system. CAUTION: Many repairs may only be done by a certified service technician.
Troubleshooting your system 5 Safety first—for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Check if USB 3.0 is enabled in System Setup. If enabled, disable it and see if the issue is resolved (older operating systems may not support USB 3.0). 4. On the IDRAC Settings Utility screen, ensure that the USB Management Port Mode is configured as Automatic or Standard OS Use. 5. Replace the keyboard/mouse with a working keyboard/mouse. If the problem is not resolved, proceed to the next step to begin troubleshooting other USB devices attached to the system. 6.
Troubleshooting iDRAC Direct (laptop connection) For information about USB laptop connection and server configuration, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/esmanuals. Steps 1. Ensure your laptop is connected to the front USB Management Port, identified by USB Type A/A cable. icon with a 2. On the IDRAC Settings Utility screen, ensure that the USB Management Port Mode is configured as Automatic or iDRAC Direct Only. 3.
7. Ensure that all network cables are of the proper type and do not exceed the maximum length. Next steps If all troubleshooting fails, see Getting Help. Troubleshooting a wet system Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Troubleshooting a damaged system Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. Steps 1.
Steps 1. Reenter the time and date in the System Setup. 2. Turn off the system and disconnect it from the electrical outlet for at least one hour. 3. Reconnect the system to the electrical outlet and turn on the system. 4. Go to the System Setup. If the date and time are not correct in the System Setup, check the SEL for system battery messages. Next steps If the problem persists, see Getting Help.
Troubleshooting cooling problems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
3. Install the system cover. 4. Restart your system., Next steps If the problem persists, see Getting Help. Troubleshooting system memory Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
16. If the memory issue persists, repeat step 12 through step 15 for each memory module installed. Next steps If the issue persists after all memory modules have been checked, see Getting Help. Troubleshooting an SD card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Steps 1. Run the appropriate diagnostic test. For more information, see Using system diagnostics. Depending on the results of the diagnostics test, proceed as needed through the following steps. 2. Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information. 3. Reboot the system and enter the System Setup. 4. Verify that the controller is enabled and the drives are displayed in the System Setup.
Troubleshooting expansion cards Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
4. Ensure that the processor and heat sink are properly installed. 5. Install the system cover. 6. Run the appropriate diagnostic test. For more information, see Using system diagnostics. Next steps If the problem persists, see Getting Help. System messages For a list of event and error messages generated by the system firmware and agents that monitor system components, see the Dell Event and Error Messages Reference Guide at Dell.com/idracmanuals.
Using system diagnostics 6 If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
Jumpers and connectors 7 System board jumper settings Table 29. System board jumper settings Jumper PWRD_EN Setting Description The password reset feature is enabled (pins 2–4). BIOS local access is unlocked at the next AC power cycle. The password reset feature is disabled (pins 4–6). NVRAM_CLR The configuration settings are retained at the next system boot (pins 3–5). The configuration settings are cleared at system boot (pins 1–3).
System board connectors Figure 53. System board jumpers and connectors Table 30.
Item Connector Description 10 J_NDC Network daughter card connector 11 J_USB USB connector 12 J_VIDEO_REAR Video connector 13 J_COM1 Serial connector 14 J_IDRAC_RJ45 iDRAC8 connector 15 J_CYC System identification connector 16 CYC_ID System identification button 17 J_TPM_MODULE Trusted Platform Module connector 18 J_RISER_2AX Riser 3 connector 19 J_RISER_1AX Riser 1 connector 20 J_RISER_2BX Riser 2 connector 21 J_RISER_1BX Riser 1 connector 22 J_RISER_3AX Riser 3 con
Item Connector Description 43 A3, A7, A11, A4, A8, A12 Memory module sockets 44 J_FAN2U_1 Cooling fan connector 45 J_CTRL_PNL Control panel signal connector 46 CPU 1 Processor 1 47 J_FP_USB Front-panel USB connector Disabling a forgotten password The system's software security features include a system password and a setup password. The password jumper enables these password features or disables them and clears any password(s) currently in use.
Getting help 8 Contacting Dell Dell provides several online and telephone-based support and service options. If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer-service issues: 1. Go to Dell.com/support. 2.
Alternatively, the information may be on a sticker on the chassis of the system. This information is used by Dell to route support calls to the appropriate personnel. Quick Resource Locator Use the Quick Resource Locator (QRL) to get immediate access to system information and how-to videos. This can be done by visiting Dell.com/QRL or by using your smartphone or tablet and a model specific Quick Resource (QR) code located on your Dell system. To try out the QR code, scan the following image. Figure 54.
