Dell XC430 Web-Scale Hyperconverged Appliance Owner's Manual
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 About your system................................................................................................ 8 Supported configuration.......................................................................................................................8 Front-panel features and indicators..................................................................................................... 8 LCD panel features....................................................................................
Miscellaneous Settings details...................................................................................................... 35 About Boot Manager...........................................................................................................................36 Entering Boot Manager ................................................................................................................ 36 Boot Manager main menu........................................................................
Installing a 3.5-inch hot swappable hard drive carrier blank.......................................................57 Removing a hot swappable hard drive carrier..............................................................................57 Installing a hot swappable hard drive carrier............................................................................... 58 Removing a hot swappable hard drive from a hard drive carrier................................................
Power interposer board......................................................................................................................86 Removing the power interposer board........................................................................................86 Installing the power interposer board.......................................................................................... 87 System board....................................................................................................
Running the Embedded System Diagnostics from the Dell Lifecycle Controller.................... 105 System diagnostic controls.........................................................................................................106 7 Jumpers and connectors................................................................................ 107 System board jumper settings.......................................................................................................... 107 System board connectors......
1 About your system The Dell XC430 system is web-scale converged appliance based on the Dell PowerEdge R430 that supports two Intel Xeon E5-2600 v3 processors, up to 12 DIMMs, and four hard drives or solid-state drives (SSDs). Supported configuration Table 1. Supported configuration Systems Configurations Four hard-drive systems Up to four 3.5-inch hot-swappable hard drives with non-redundant or redundant PSU Front-panel features and indicators Figure 1. Front-panel features and indicators Table 2.
Item Indicator, Button, or Connector Icon Description NOTE: On ACPI-compliant operating systems, turning off the system by using the power button causes the system to perform a graceful shutdown before power to the system is turned off. 2 NMI button Used to troubleshoot software and device driver errors when running certain operating systems. This button can be pressed using the end of a paper clip.
LCD panel features The system's LCD panel provides system information and status and error messages to indicate if the system is operating correctly or if the system needs attention. For more information about error messages, see the Dell Event and Error Messages Reference Guide at dell.com/esmmanuals. • The LCD backlight gows blue during normal operating conditions. • When the system needs attention, the LCD glows amber, and displays an error code followed by descriptive text.
1. Press and hold the up arrow until the Home icon is displayed. 2. Select the Home icon. 3. On the Home screen, press the Select button to enter the main menu. Setup menu NOTE: When you select an option in the Setup menu, you must confirm the option before proceeding to the next action. iDRAC Select DHCP or Static IP to configure the network mode. If Static IP is selected, the available fields are IP, Subnet (Sub), and Gateway (Gtw). Select Setup DNS to enable DNS and to view domain addresses.
Table 4. Diagnostic indicators Icon Description Condition Corrective action Health indicator If the system is turned on, and in good health, glows solid blue. None required. Blinks amber if the system is turned on or in standby, and if any error exists (for example, a failed fan or hard drive). See the system event log or system messages for the specific issue. For more information about the error messages, see the Dell Event and Error Messages Reference Guide at Dell.
Icon Description Condition Corrective action Reinstall the card. If the issue persists, seeGetting help. NOTE: For more information about supported PCIe cards, seeExpansion card installation guidelines. Hard drive indicator codes Figure 3. Hard drive indicators 1. Hard drive activity indicator 3. Hard drive 2. Hard drive status indicator NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains off.
Drive-status indicator pattern Condition Blinks amber four times per second Drive failed Blinks green slowly Drive rebuilding Steady green Drive online Blinks green three seconds, amber three seconds, and turns off six seconds Rebuild aborted iDRAC Direct LED indicator codes This topic describes about the iDRAC Direct LED indicator codes. NOTE: The iDRAC Direct LED indicator does not glow for the USB mode. Figure 4. iDRAC Direct LED indicator 1.
The following table describes about iDRAC Direct activity when configuring iDRAC Direct using your laptop and cable (Laptop connect). Table 7. iDRAC Direct LED indicator pattern Condition Solid green for two seconds Indicates that the laptop is connected. Flashing green (on for two seconds and off for two seconds) Indicates that the laptop connected is recognized. Turns off Indicates that the laptop is unplugged. Back-panel features and indicators Figure 5.
Item Indicator, Button, or Connector Icon Description 8 USB connector Allow you to connect USB devices to the system. The port is USB 2.0-compliant. 9 USB connector Allow you to connect USB devices to the system. The port is USB 3.0-compliant. 10 System identification button The identification buttons on the front and back panels can be used to locate a particular system within a rack.
NIC indicator codes Figure 6. NIC indicators 1. link indicator 2. activity indicator Table 9. NIC indicators Conventi on Indicator Indicator code A Link and activity indicators are off The NIC (network interface card) is not connected to the network. B Link indicator is green The NIC is connected to a valid network at its maximum port speed (1 Gbps). C Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed.
Figure 7. AC PSU status indicator 1. AC PSU status indicator or handle Table 10. Redundant AC PSU status indicator Convention Power Indicator Pattern Condition A Green A valid power source is connected to the PSU and the PSU is operational. B Flashing green When the PSU firmware is being updated, the PSU handle flashes green. CAUTION: Do not disconnect the power cord or unplug the PSU when updating firmware. If firmware update is interrupted, the PSUs will not function.
Convention Power Indicator Pattern Condition CAUTION: When correcting a PSU mismatch, replace only the PSU with the flashing indicator. Swapping the other PSU to make a matched pair can result in an error condition and unexpected system shutdown. To change from a High Output configuration to a Low Output configuration or vice versa, you must turn off the system. CAUTION: AC PSUs support both 220 V and 110 V input voltages with the exception of Titanium PSUs, which support only 220 V.
Performing initial system configuration 2 After you receive your system, you must set up your system, install the operating system if it is not preinstalled, and set up and configure the system iDRAC IP address. Setting up your system 1. Unpack the server. 2. Install the server into the rack. For more information about installing the server into the rack, see your system Rack Installation Placemat at Dell.com/xcseriesmanuals. 3. Connect the peripherals to the system. 4.
default user name is root and password is calvin. For more information about logging in to iDRAC and iDRAC licenses, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/ idracmanuals. You can also access iDRAC by using RACADM. For more information, see the RACADM Command Line Interface Reference Guide and the Integrated Dell Remote Access Controller User's Guide at Dell.com/ idracmanuals.
Pre-operating system management applications 3 The pre-operating system management applications for your system helps you manage different settings and features of your system without booting to the operating system.
F12 Enables you to enter PXE boot About System Setup Using System Setup, you can configure the BIOS settings, iDRAC settings, and device settings of your system. NOTE: There are a several generic server settings that appear during system setup that do not apply to this system, such as RAID or UEFI. You can access System Setup in two methods: • Standard Graphical Browser — This is enabled by default. • Text Browser — This is enabled by using Console Redirection.
iDRAC Settings Enables you to configure iDRAC settings. The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI (Unified Extensible Firmware Interface). You can enable or disable various iDRAC parameters by using the iDRAC settings utility. For more information about this utility, see Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals. Device Settings Enables you to configure device settings.
System Service Tag Specifies the system Service Tag. System Manufacturer Specifies the name of the system manufacturer. System Manufacturer Contact Information Specifies the contact information of the system manufacturer. System CPLD Version Specifies the current version of the system complex programmable logic device (CPLD) firmware. UEFI Compliance Version Specifies the UEFI compliance level of the system firmware.
Processor Settings details The Processor Settings screen details are explained as follows: Logical Processor Enables or disables the logical processors and displays the number of logical processors. If this option is set to Enabled, the BIOS displays all the logical processors. If this option is set to Disabled, the BIOS displays only one logical processor per core. This option is set to Enabled by default. QPI Speed Enables you to control QuickPath Interconnect data rate settings.
NOTE: Depending on the number of installed CPUs, there may be up to four processor listings. Number of Cores per Processor Controls the number of enabled cores in each processor. This option is set to All by default. Processor 64-bit Support Specifies if the processor(s) support 64-bit extensions. Processor Core Speed Specifies the maximum core frequency of the processor. Processor 1 NOTE: Depending on the number of CPUs, there may be up to four processors listed.
Port C Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled.
For AHCI or RAID mode, BIOS support is always enabled. Port H Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support.
CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS allows compatibility with non-UEFI operating systems. This option is set to BIOS by default. NOTE: Setting this field to UEFI disables the BIOS Boot Settings menu. Setting this field to BIOS disables the UEFI Boot Settings menu.
ISCSI Device n (n = Enables or disables the iSCSI device. When disabled, a UEFI boot option is created 1 to 4) for the iSCSI device automatically. Integrated Devices details The Integrated Devices screen details are explained as follows: USB 3.0 Setting Enables or disables the USB 3.0 support. Enable this option only if your operating system supports USB 3.0. If you disable this option, devices operate at USB 2.0 speed. USB 3.0 is enabled by default.
Memory Mapped I/O above 4 GB Enables or disables the support for PCIe devices that need large amounts of memory. This option is set to Enabled by default. Slot Disablement Enables or disables the available PCIe slots on your system. The slot disablement feature controls the configuration of PCIe cards installed in the specified slot. Slots must be disabled only when the installed peripheral card prevents booting into the operating system or causes delays in system startup.
System Profile Sets the system profile. If you set the System Profile option to a mode other than Custom, the BIOS automatically sets the rest of the options. You can only change the rest of the options if the mode is set to Custom. This option is set to Performance Per Watt Optimized (DAPC) by default. DAPC is Dell Active Power Controller. NOTE: All the parameters on the system profile setting screen are available only when the System Profile option is set to Custom.
NOTE: This option can be disabled only if the C States option in the Custom mode is set to disabled. NOTE: When C States is set to Enabled in the Custom mode, changing the Monitor/Mwait setting does not impact the system power or performance. System Security Settings details The System Security Settings screen details are explained as follows: Intel AES-NI Improves the speed of applications by performing encryption and decryption by using the Advanced Encryption Standard Instruction Set (AES-NI).
specification. When set to Controlled, selected UEFI variables are protected in the environment and new UEFI boot entries are forced to be at the end of the current boot order. Secure Boot Enables Secure Boot, where the BIOS authenticates each pre-boot image by using the certificates in the Secure Boot Policy. Secure Boot is disabled by default. Secure Boot Policy When Secure Boot policy is set to Standard, the BIOS uses the system manufacturer’s key and certificates to authenticate pre-boot images.
In-System Characterization Enables or disables In-System Characterization. This option is set to Disabled by default. The two other options are Enabled and Enabled - No Reboot. NOTE: The default setting for In-System Characterization is subject to change in future BIOS releases. When enabled, In-System Characterization (ISC) executes during POST upon detecting relevant change(s) in system configuration to optimize system power and performance.
3. Use the arrow keys to select a boot device, and use the + and - keys to move the device down-or up in the order. 4. Click Exit, and then click Yes to save the settings on exit. Choosing the system boot mode With System Setup, you can to specify the boot mode for installing your operating system: • BIOS boot mode (the default) is the standard BIOS-level boot interface.
• Only the following special characters are allowed: white space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). A message prompts you to reenter the system password. 6. Reenter the system password and click OK. 7. Select Setup Password, enter your system password and press Enter or Tab. A message prompts you to re-enter the setup password. 8. Reenter the setup password and click OK. 9. Press Esc to return to the System BIOS screen. Press Esc again.
If you change the System and Setup password a message prompts you to reenter the new password. If you delete the System and Setup password, a message prompts you to confirm the deletion. 7. Press Esc to return to the System BIOS screen. Press Esc again, and a message prompts you to save the changes. Operating with a setup password enabled If Setup Password is set to Enabled, type the correct setup password before modifying the system setup options.
3. On the System Setup Main Menu page, click iDRAC Settings. The iDRAC Settings screen is displayed. Changing the Thermal settings The iDRAC Settings utility enables you to select and customize the thermal control settings for your system. 1. Enter the iDRAC Settings utility. 2.
Installing and removing system components 4 This section provides information about installing and removing the system components. Safety instructions WARNING: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. WARNING: Opening or removing the system cover while the system is powered on may expose you to a risk of electric shock. CAUTION: Do not operate the system without the cover for a duration exceeding five minutes.
Steps 1. Install the system cover. 2. If removed, install the optional front bezel. 3. Reconnect the peripherals and connect the system to the electrical outlet. 4. Turn on the system, including any attached peripherals. Recommended tools You will need the following items to perform the procedures in this section: • Key to the system keylock • #1 and #2 Phillips screwdriver • Wrist grounding strap connected to ground Front bezel Installing the optional front bezel Prerequisites 1.
Steps 1. Rotate the latch release lock counter clockwise to the unlocked position. 2. Lift the latch toward the back of the system. The system cover slides back and the tabs on the system cover disengage from the slots on the chassis. NOTE: The position of the latch may vary depending on the configuration of your system. 3. Hold the cover on both sides, and lift the cover away from the system. Figure 8. Removing and installing the system cover 1. latch release lock 3. system cover 2.
4. Install the optional bezel. 5. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Inside the system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
5. memory-module socket (B3, B4) 6. processor 2 7. memory-module socket (B1, B2) 8. memory-module socket (A1, A5, A2, A6) 9. processor 1 10. memory-module socket (A3, A7, A4, A8) 11. cooling fan (5) Cooling shroud The cooling shroud has aerodynamically placed openings that direct the airflow across the entire system. The airflow passes through all the critical parts of the system, where the vacuum pulls air across the entire surface area of the heat sink, thus allowing increased cooling.
Figure 10. Removing and installing the cooling shroud 1. cooling shroud 2. intrusion switch 3. intrusion switch connector on the system board 4. guide on the cooling shroud 5. guide pin Installing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Next steps Follow the procedure listed in After working inside your system. System memory Your system supports DDR4 registered DIMMs (RDIMMs). NOTE: MT/s indicates DIMM speed in MegaTransfers per second.
Figure 11.
channel 1: memory sockets B2 channel 2: memory sockets B3 channel 3: memory sockets B4 The following table shows the memory populations and operating frequencies for the supported configurations. Table 11. System memory DIMM Type DIMMs Populated/ Channel Operating Maximum DIMM Rank/ Frequency (in MT/s) Channel Voltage RDIMM 1 2133 Dual rank or single rank 1.2 V 2 2133 Dual rank or single rank 1.
Memory optimized (independent channel) mode This mode supports Single Device Data Correction (SDDC) only for memory modules that use x4 device width. It does not impose any specific slot population requirements. Sample memory configurations The following tables show sample memory configurations for one and two processor configurations that follow the appropriate memory guidelines. NOTE: 1R and 2R in the following tables indicate single- and dual-rank DIMMs respectively. Table 12.
WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module. CAUTION: To ensure proper system cooling, memory module blanks must be installed in any memory socket that is not occupied. Remove memory module blanks only if you intend to install memory modules in those sockets. Steps 1.
Installing a memory module Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. Ensure that you read the Safety instructions. 2.
Figure 13. Installing the memory module 1. memory module 3. memory module socket ejector (2) 2. alignment key Next steps 1. Install the cooling shroud. 2. Follow the procedure listed in After working inside your system. 3. Press F2 to enter System Setup, and check the System Memory setting. The System Memory Size indicates the installed memory. 4. If the System Memory Size is incorrect, one or more of the memory modules may not be installed properly.
NOTE: Write intensive activities and processes leveraged by XC appliances, are intended to take place on the SSDs and HDDs and not the boot device. The hypervisor boot device is not intended for application use. WARNING: Adding additional write intensive software to the SATADOM boot disk results in heavy wear on the device beyond design specifications resulting in premature hardware failure. You should not run applications on the hypervisor operating system.
Figure 14. Removing and installing SATADOM 1. SATADOM 2. SATA connector 3. power cable 4. power adapter 5. SATADOM TBU power connector Next steps Follow the procedure listed in After working inside your system. Installing the SATADOM Prerequisites 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system. CAUTION: Many repairs may only be done by a certified service technician.
Steps 1. Press the lock release on the SATADOM and plug the SATADOM into the preferred SATADOM connector on the system board. NOTE: The preferred SATADOM connector is SATA9 and is indicated in blue. You can also use SATA8 connector that is indicated in black. 2. Plug the power cable into the SATADOM TBU power connector on the system board. Next steps Follow the procedure listed in After working inside your system. Hard drives Your system supports the following: Four hard-drive systems Up to four 3.
Figure 15. Removing and installing a 3.5-inch hot swappable hard drive carrier blank 1. hard drive carrier blank 2. release button Next steps If removed, install the front bezel. Installing a 3.5-inch hot swappable hard drive carrier blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
3. Using the management software, prepare the hard drive for removal. For more information, see the documentation for the storage controller. If the hard drive is online, the green activity or fault indicator flashes when the hard drive is turned off. You can remove the hard drive when the hard drive indicators turn off. CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the documentation supplied with your operating system.
CAUTION: Combining SAS and SATA hard drives in the same RAID volume is not supported. CAUTION: When installing a hard drive, ensure that the adjacent drives are fully installed. Inserting a hard drive carrier and attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring and make it unusable. CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation.
Figure 17. Removing and installing a hot swappable hard drive into a hard drive carrier 1. screw (4) 3. hard drive carrier 2. hard drive Next steps 1. Install the hot swappable hard drive into the hard drive carrier. 2. Install the hot swappable hard drive carrier into the system. Installing a hot swappable hard drive into a hot swappable hard drive carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 18. Installing a hot swappable hard drive into a hot swappable hard drive carrier 1. screw (4) 3. hard drive carrier 2. hard drive Cooling fans Your system supports: • Up to six cooling fans in a redundant PSU configuration. NOTE: Fan 1 must be installed in a redundant PSU configuration. NOTE: Hot-swap removal or installation of the fans is not supported. NOTE: Each fan is listed in the systems management software, referenced by the respective fan number.
Next steps 1. Install the cooling fan. 2. Follow the procedure listed in the After working inside your system section. Installing a cooling fan Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Table 14.
Installing the expansion card riser Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
Installing an expansion card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
4. If connected, disconnect the network cable from the iDRAC port card. Steps 1. Loosen the securing the iDRAC port card holder to the system board. 2. Pull the iDRAC port card to disengage it from the iDRAC port card connector on the system board, and remove the card from the chassis. Next steps 1. Install the iDRAC port card. 2. If disconnected, reconnect the network cable. 3. Follow the procedure listed in the After working inside your system section.
Removing an internal SD card Prerequisites 1. Ensure that you read the Safety instructions. 2. Follow the procedure listed in Before working inside your system. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
2. Follow the procedure listed in Before working inside your system.. Steps 1. Locate the internal dual SD module on the system board. 2. If installed, remove the SD cards. 3. Hold the plastic pull tab and pull the dual SD module out of the system board. Figure 19. Removing and installing the Internal Dual SD Module (IDSDM) 1. Internal Dual SD module 2. LED status indicator (2) 3. SD card 4. SD card slot 2 5. SD card slot 1 6. IDSDM connector Table 16.
Convention IDSDM indicator code Description C Flashing amber Indicates card mismatch or that the card has failed D Amber Indicates that the card is offline, has failed, or is write protected E Not lit Indicates that the card is missing or booting Next steps Follow the procedure listed in After working inside your system. Installing the internal dual SD module Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
4. Keep the #2 Phillips screwdriver handy. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1.
Installing the integrated storage controller card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor.
Figure 21. Processor shield opening and closing lever sequence 1. close first socket release lever 2. lock icon 3. processor 4. open first socket release lever 5. unlock icon 5. Position your thumb firmly over the processor open first socket-release lever near the unlock icon 6. Similarly, position your thumb firmly over the processor close first socket-release lever near the lock and release the lever from the locked position by pushing down and out from under the tab.
Figure 22. Removing and installing a processor 1. close first socket-release lever 2. pin-1 indicator of processor 3. processor 4. slot (4) 5. processor shield 6. open first socket-release lever 7. socket 8. socket keys (4) 8. Hold the tab on the processor shield and rotate the processor shield upward until the open first socket-release lever lifts up. 9.
Installing a processor Prerequisites 1. Ensure that you read the Safety instructions. 2. Keep the #2 Phillips screwdriver handy. 3. Before upgrading your system, download the latest system BIOS version from Dell.com/support and follow the instructions included in the compressed download file to install the update on your system. NOTE: You can update the system BIOS by using the Dell Lifecycle Controller. 4. Follow the procedure listed in Before working inside your system. 5.
CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. b. Align the pin-1 indicator of the processor with the triangle on the socket. c. Place the processor on the socket such that the slots on the processor aligns with the socket keys on the socket. CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. d. Close the processor shield. e.
NOTE: The thermal-grease is intended for one-time use only. Dispose of the syringe after you use it. c. Place the heat sink onto the processor. d. Tighten the four screws to secure the heat sink to the system board. NOTE: Tighten the screws diagonally opposite to each other. Do not over-tighten the heat sink retention screws when installing the heat sink. To prevent over-tightening, tighten the retention screw until resistance is felt, and stop once the screw is seated.
You can configure the Hot Spare feature by using the iDRAC settings. For more information about iDRAC settings, see the Integrated Dell Remote Access Controller User’s Guide at Dell.com/support/home. Removing a redundant power supply unit Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
5. PSU handle Next steps 1. Install the PSU. 2. If you are not immediately installing a PSU, install the PSU blank. Installing a redundant power supply unit Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
2. Follow the procedure listed in Before working inside your system. 3. Remove the expansion-card riser. Steps 1. Locate the battery socket, see System board connectors. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 2. To eject the battery, press firmly on the edge of the positive side of the battery in the direction of the arrow as shown in the figure here. Figure 25. Replacing the system battery 1.
Removing the hard-drive backplane Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
5. backplane signal cable 7. hard drive or SSD connector (4) 6. SAS_A connector on the backplane Figure 27. Cabling diagram—3.5-inch (x4) SAS/SATA backplane 1. SW_RAID_A connector on the system board 2. cable routing latch 3. SAS_A connector on the backplane 4. hard-drive backplane 5. system board Installing the hard drive backplane Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
CAUTION: To prevent damage to the control panel flex cable, do not bend the control panel flex cable after it is inserted into the connector. 1. Follow the safety guidelines listed in Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. Steps 1. Align the slots on the hard drive backplane with the hooks on the chassis. 2. Press down the hard drive backplane until the release tabs snap into place. 3.
Figure 28. Removing and installing the control panel—four 3.5 inch hard-drives chassis 1. control panel 2. notches (6) Next steps 1. Replace the control panel. 2. Follow the procedure listed in After working inside your system. Installing the control panel Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Removing the control-panel module Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Ensure that you read the Safety instructions. 2.
Installing the control-panel module Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Ensure that you read the Safety instructions. 2.
Figure 30. Removing and installing the power interposer board 1. standoffs (2) 2. power interposer board 3. fan cable connector 4. screw (2) 5. power supply cables to the system board (3) Installing the power interposer board Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
System board Removing the system board Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Figure 31. Removing and installing the system board 1. screw (9) 3. system board t-handle 2. system board Installing the system board Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
CAUTION: Take care not to damage the system identification button while placing the system board into the chassis. 1. Ensure that you read the Safety instructions. 2. Unpack the new system board assembly. Steps 1. Hold the system board by its edges and the system board t-handle, and angle it toward the back of the chassis. 2.
Entering the system Service Tag using System Setup If you know the system Service Tag, use the System Setup menu to enter the Service Tag. 1. Turn on the system. 2. Press F2 to go to the System Setup. 3. Click Service Tag Settings. 4. Type the Service Tag. NOTE: You can type the only when the Service Tag field is empty. Ensure that you enter the correct Service Tag. Once the Service Tag is entered, it cannot be updated or changed. 5. Click Ok. 6.
Installing the Trusted Platform Module Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Ensure that you read the Safety instructions.
For more information on initializing the TPM, go to http://technet.microsoft.com/en-us/library/ cc753140.aspx. The TPM Status changes to Enabled, Activated. Re-enabling the TPM for TXT users 1. While booting your system, press F2 to go to System Setup. 2. On the System Setup Main Menu screen, click System BIOS → System Security . 3. From the TPM Security option, select On with Pre-boot Measurements. 4. From the TPM Command option, select Activate. 5. Save the settings. 6. Restart your system.
Troubleshooting your system 5 Safety first—for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
3. If the problem is resolved, restart the system, enter the System Setup, and check if the nonfunctioning USB ports are enabled. Check if USB 3.0 is enabled in System Setup. If enabled, disable it and see if the issue is resolved (older operating systems may not support USB 3.0). 4. On the IDRAC Settings Utility screen, ensure that the USB Management Port Mode is configured as Automatic or Standard OS Use. 5. Replace the keyboard/mouse with a working keyboard/mouse.
Remove and reinstall the drivers if applicable. See the NIC documentation. • 4. If applicable, change the autonegotiation setting. • Use another connector on the switch or hub. Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC documentation. 5. Enter the System Setup and confirm that the NIC ports are enabled on the Integrated Devices screen. 6. Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed and duplex.
9. Run the appropriate diagnostic test. For more information, see Using system diagnostics. Next steps If the tests fail, see Getting Help. Troubleshooting a damaged system Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Steps 1. Reenter the time and date in the System Setup. 2. Turn off the system and disconnect it from the electrical outlet for at least one hour. 3. Reconnect the system to the electrical outlet and turn on the system. 4. Go to the System Setup. If the date and time are not correct in the System Setup, check the SEL for system battery messages. Next steps If the problem persists, see Getting Help.
Troubleshooting cooling problems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
3. Install the system cover. 4. Restart your system., Next steps If the problem persists, see Getting Help. Troubleshooting system memory Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
16. If the memory issue persists, repeat step 12 through step 15 for each memory module installed. Next steps If the issue persists after all memory modules have been checked, see Getting Help. Troubleshooting an SD card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Steps 1. Run the appropriate diagnostic test. For more information, see Using system diagnostics. Depending on the results of the diagnostics test, proceed as needed through the following steps. 2. Ensure that the required device drivers for your controller card are installed and are configured correctly. See the operating system documentation for more information. 3. Reboot the system and enter the System Setup. 4. Verify that the controller is enabled and the drives are displayed in the System Setup.
Troubleshooting expansion cards Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
4. Ensure that the processor and heat sink are properly installed. 5. Install the system cover. 6. Run the appropriate diagnostic test. For more information, see Using system diagnostics. Next steps If the problem persists, see Getting Help. System messages For a list of event and error messages generated by the system firmware and agents that monitor system components, see the Dell Event and Error Messages Reference Guide at Dell.com/idracmanuals.
Using system diagnostics 6 If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
System diagnostic controls Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
Jumpers and connectors 7 System board jumper settings For information on resetting the password jumper to disable a password, see Disabling a forgotten password. Table 17. System board jumper settings Jumper PWRD_EN Setting Description The password reset feature is enabled (pins 2–4). BIOS local access is unlocked at the next AC power cycle. The password reset feature is disabled (pins 4–6). NVRAM_CLR The configuration settings are retained at the next system boot (pins 3–5).
System board connectors Figure 33. System board jumpers and connectors Table 18.
Item Connector Description 11 BATTERY Battery connector 12 TPM_MODULE Trusted platform module connector 13 J_PSWD_NVRAM For more information, see System board jumper settings 14 SLOT3 PCIE_G3_X16(CPU1) PCIe card connector 3 15 SLOT2 PCIE_G3_X16(CPU1) PCIe card connector 2 NOTE: This system supports two different types of risers: PCIE_G3_X8 and PCIE_G3_X16. You can install an expansion card on the system board only using expansion-card riser.
Disabling a forgotten password The system's software security features include a system password and a setup password. The password jumper enables these password features or disables them and clears any password(s) currently in use. Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Getting help 8 Contacting Dell Dell provides several online and telephone-based support and service options. If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer-service issues: 1. Go to Dell.com/support. 2.
Alternatively, the information may be on a sticker on the chassis of the system. This information is used by Dell to route support calls to the appropriate personnel. Quick Resource Locator Use the Quick Resource Locator (QRL) to get immediate access to system information and how-to videos. This can be done by visiting Dell.com/QRL or by using your smartphone or tablet and a model specific Quick Resource (QR) code located on your Dell system. To try out the QR code, scan the following image. Figure 34.
