Precision 3570 Service Manual Regulatory Model: P104F Regulatory Type: P104F005 March 2022 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 7 Safety instructions.............................................................................................................................................................. 7 Before working inside your computer....................................................................................................................... 7 Safety precautions....................
Installing the 3-cell battery filler.............................................................................................................................. 39 Installing the 3-cell battery....................................................................................................................................... 40 Removing the 4-cell battery......................................................................................................................................
Installing the display hinges.......................................................................................................................................92 Camera/microphone module.......................................................................................................................................... 93 Removing the camera/microphone module..........................................................................................................
Recovering the operating system................................................................................................................................ 127 Real-Time Clock (RTC Reset)...................................................................................................................................... 127 Auto RTC reset.................................................................................................................................................................
1 Working inside your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer. WARNING: Before working inside your computer, read the safety information that is shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3. Disconnect your computer and all attached devices from their electrical outlets. 4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer. CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. 5.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure. Perform the following steps to prevent ESD damage: ● Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD damage.
ESD protection summary It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
Table 1. Screw list (continued) Component Screw type Quantity System fan M2x3 2 LED board M2x3 1 eDP cable/bracket M2x3 2 USB Type-C support bracket M2x4 3 System board M2x3 3 Power button M2x2 2 Smart card reader M2x3 2 Keyboard assembly M2x2 26 Keyboard bracket M2x2 11 Display assembly M2.5x5 (display hinge to palm-rest assembly) 6 Display hinge M2.5x3.5 (display hinge to display back cover) 2 Display panel M2.5x3.
1. 3. 5. 7. Base cover System fan System board Speakers 2. 4. 6. 8.
9. 11. 13. 15. 17. Display assembly Coin-cell battery Assembly inner frame Solid-state drive WLAN card 10. 12. 14. 16. LED board Power button/fingerprint board Heat sink WWAN card NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
Steps 1. Insert a pin into the hole of the SIM card tray and push inward until the tray is released 2. Slide the SIM card tray out of the slot on the computer. 3. Remove the SIM card from the SIM card tray. 4. Slide the SIM card tray into the slot, until it clicks into place. Installing the SIM card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Insert a pin into the hole of the SIM card tray and push inward until the tray is released 2. Slide the SIM card tray out of the slot on the computer. 3. Place the SIM card into the SIM card tray with the metallic contact facing up. 4. Align the SIM card tray with the slot on the computer and carefully slide it in. 5. Slide the SIM card tray into the slot, until it clicks into place. Next steps 1. Follow the procedure in after working inside your computer.
Steps 1. Push the microSD card to release it from the computer. 2. Slide the microSD card out of the computer. Installing the microSD card About this task The following image indicates the location of the microSD card and provides a visual representation of the installation procedure. Steps 1. Align the microSD card to its slot on the computer. 2. Slide the microSD card into the slot until it clicks into place.
Next steps 1. Follow the procedure in after working inside your computer. Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the SIM card. 3. Remove the microSD card. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure.
Removing and installing components 19
Steps 1. Loosen the eight captive screws that secure the base cover to the palm-rest assembly. 2. Using a plastic scribe, pry the base cover from the U-shaped indents at the top edge of the base cover to remove the base cover from the palm-rest assembly and keyboard assembly. 3. Grasp the left side and the right side of the base cover and remove the base cover from the palm-rest assembly.
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Steps 1. Connect the battery cable to the system board. 2. Align the screw holes on the base cover with the screw holes on the palm-rest assembly, and then snap the base cover into place. 3. Tighten the eight captive screws that secure the base cover to the palm-rest assembly. Next steps 1. Install the microSD card. 2. Install the SIM card. 3. Follow the procedure in after working inside your computer. WLAN card Removing the WLAN card Prerequisites 1. 2. 3. 4.
About this task The following images indicate the location of the WLAN card and provide a visual representation of the removal procedure. Steps NOTE: When removing the WLAN card from the system, if the adhesive pad which helps secure the WLAN card in place is removed from the system along with the WLAN card, adhere it back to the system. 1. Loosen the captive screw that secures the WLAN card bracket to the WLAN card. 2. Remove the WLAN card bracket off the WLAN card. 3.
Steps 1. Connect the antenna cables to the WLAN card. The following table provides the antenna-cable color scheme: Table 2. Antenna-cable color scheme Connectors on the WLAN card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black 2. Align the notch on the WLAN card with the tab on the WLAN-card slot. 3. Slide the WLAN card at an angle into the WLAN-card slot. 4. Place the WLAN-card bracket on the WLAN card. 5.
WWAN card Removing the WWAN card Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. About this task The following image indicates the location of the WWAN card and provide a visual representation of the removal procedure. Steps 1. Loosen the captive screw that secures the WWAN card bracket to the WWAN card. 2. Slide and remove the WWAN-card bracket off the WWAN card. 3.
Installing the WWAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the WWAN card and provides a visual representation of the installation procedure. Steps 1. Align the notch on the WWAN card with the tab on the WWAN slot. 2. Slide the WWAN card at an angle into the WWAN-card slot. 3. Connect the antenna cables to the WWAN card.
NOTE: For instructions on how to find your computer's IMEI (International Mobile Station Equipment Identity) number, see the knowledge base article 000143678 at www.dell.com/support. Next steps 1. 2. 3. 4. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in after working inside your computer. Solid-state drive Applying the solid-state drive thermal pad About this task The following image indicates the re-usable solid-state drive thermal pad.
1. Remove the solid-state drive holder from the system board if required. 2. Align the connector edge and paste the thermal pad mylar sticker. 3. Peel the release paper. Removing the M.2 2280 solid-state drive Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. About this task NOTE: You can refer the below procedure to remove the M.2 2280 solid-state drive from SLOT 1 and SLOT 2.
Figure 2. M.2 2280 solid-state drive with bracket Steps 1. Removing M.2 2280 solid-state drive without bracket: a. Remove the (M2x4) screw that secures the M.2 2280 solid-state drive to its slot on the system board. b. Slide at an angle and remove the M.2 2280 solid-state drive from the solid-state drive slot on the system board. 2. Removing M.2 2280 solid-state drive with bracket: a. Remove the two (M2x3) screws that secure the M.2 2280 solid-state drive bracket on the system board. b.
Figure 3. M.2 2280 solid-state drive without bracket Figure 4. M.2 2280 solid-state drive with bracket Steps 1. Installing M.2 2280 solid-state drive without bracket: a. Align the notch on the solid-state drive with the tab on the solid-state drive slot. b. Slide the M.2 2280 solid-state drive at an angle into its slot on the system board. c. Replace the (M2x4) screw to secure the M.2 2280 solid-state drive to the system board. 2. Installing M.2 2280 solid-state drive with bracket: a.
c. Align the screw holes on the solid-state drive bracket with the screw holes on the system board. d. Replace the two (M2x3) screws to secure the solid-state drive bracket to the system board. Next steps 1. 2. 3. 4. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in after working inside your computer. Removing the M.2 2230 solid-state drive Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the SIM card.
Figure 6. M.2 2230 solid-state drive with bracket Steps 1. Removing M.2 2230 solid-state drive without bracket: a. Remove the (M2x4) screw that secures the M.2 2230 solid-state drive to its slot on the system board. b. Slide at an angle and remove the M.2 2230 solid-state drive from the solid-state drive slot on the system board. 2. Removing M.2 2230 solid-state drive with bracket: a. Remove the two (M2x3) screws that secure the solid-state drive bracket on the system board. b.
Steps Pry and remove the M.2 2230 solid-state drive holder from the screw hole on the system board. Installing the M.2 2230 solid-state drive holder Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the M.2 2230 solid-state drive holder and provides a visual representation of the installation procedure.
NOTE: SLOT2 supports only PCIe Gen3 Solid-state drive and Intel Optane. The following image indicates the location of the M.2 2230 solid-state drive and provides a visual representation of the installation procedure. Figure 7. M.2 2230 solid-state drive without bracket Figure 8. M.2 2230 solid-state drive with bracket Steps 1. Installing M.2 2230 solid-state drive without bracket: a. Align the notch on the solid-state drive with the tab on the solid-state drive slot. b. Slide the M.
d. Align the screw holes on the solid-state drive bracket with the screw holes on the system board. e. Replace the two (M2x3) screws to secure the solid-state drive bracket to the system board. Next steps 1. 2. 3. 4. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in after working inside your computer. Memory modules Removing the memory modules Prerequisites 1. 2. 3. 4. Follow the procedure in before working inside your computer. Remove the SIM card.
Steps 1. Pry the securing clips from both side of the memory module until the memory module pops up. 2. Remove the memory module from the memory-module slot. NOTE: Repeat step 1 and 2 if there are two memory modules. Installing the memory modules Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
3. Install the SIM card. 4. Follow the procedure in after working inside your computer. Battery Lithium-ion battery precautions CAUTION: ● Exercise caution when handling Lithium-ion batteries. ● Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and operate the computer solely on battery power—the battery is fully discharged when the computer no longer turns on when the power button is pressed.
Steps 1. Disconnect the battery cable from the system board, if it was not disconnected earlier. 2. Loosen the three captive screws that secure the battery to the palm-rest assembly. 3. Lift the battery off the palm-rest assembly. Removing the 3-cell battery filler Prerequisites 1. 2. 3. 4. 5. Follow the procedure in before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the 3-cell battery.
Steps 1. Slide the battery filler outwards to release it from the tabs in the battery. 2. Remove the battery filler from the 3-cell battery. Installing the 3-cell battery filler Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the 3-cell battery filler and provides a visual representation of the installation procedure.
Steps 1. Align the tab holes on the battery filler with the tabs on the 3-cell battery. 2. Slide the battery filler into the 3-cell battery until it locks in place. Next steps 1. 2. 3. 4. 5. Install the 3-cell battery. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in after working inside your computer. Installing the 3-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
NOTE: If battery is disconnected from system board for service, then there is a delay during system boot-up as the system undergoes RTC battery reset. Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest assembly. 2. Tighten the three captive screws to secure the battery to the palm-rest assembly. 3. Connect the battery cable to the connector on the system board. Next steps 1. 2. 3. 4. Install the base cover. Install the microSD card. Install the SIM card.
4. Remove the base cover. NOTE: If battery is disconnected from system board for service, then there is a delay during system boot-up as the system undergoes RTC battery reset. About this task The following images indicate the location of the battery and provide a visual representation of the removal procedure. Steps 1. Disconnect the battery cable from the system board, if it was not disconnected earlier. 2. Loosen the three captive screws that secure the battery to the palm-rest assembly. 3.
NOTE: If battery is disconnected from system board for service, then there is a delay during system boot-up as the system undergoes RTC battery reset. Steps 1. Align and place the battery into its slot on the palm-rest assembly. 2. Tighten the three captive screws to secure the battery to the palm-rest assembly. 3. Connect the battery cable to its connector on the system board. Next steps 1. 2. 3. 4. Install the base cover. Install the microSD card. Install the SIM card.
Battery cable Removing the battery cable Prerequisites 1. 2. 3. 4. 5. Follow the procedure in before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the 3-cell battery or 4-cell battery. NOTE: If battery is disconnected from system board for service, then there is a delay during system boot-up as the system undergoes RTC battery reset.
3. Remove the battery cable away from the battery. Installing the battery cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the battery cable and provides a visual representation of the installation procedure. Steps 1. Align and route the battery cable through the routing guides on the battery. 2. Connect the battery cable to the connector on the battery.
Assembly inner frame Removing the assembly inner frame Prerequisites 1. 2. 3. 4. 5. 6. 7. Follow the procedure in before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the WLAN card. Remove the WWAN card. Remove the 3-cell battery or 4-cell battery. About this task The following image indicates the location of the assembly inner frame and provides a visual representation of the removal procedure.
Steps 1. Unroute the antenna cables from the routing guides on the assembly inner frame. 2. For computers shipped with fingerprint reader: a. Remove the screw (M2x4) that secures the fingerprint bracket to the assembly inner frame. b. Disconnect the speaker cable from the connector on the system board, and unroute the speaker cable from the routing guides on the assembly inner frame. c. Remove the eleven (M2x3) screws that secure the assembly inner frame to the system board and the palm-rest assembly. 3.
Removing and installing components
Steps 1. Align the screw holes on the assembly inner frame with the screw holes on the system board and the palm-rest assembly. NOTE: Ensure that the tab on the top-left corner of the assembly inner frame is installed underneath the tab on the palm-rest assembly. 2. For computers shipped with fingerprint reader: a. Replace the eleven (M2x3) screws to secure the assembly inner frame to the system board and the palm-rest assembly. b. Place the fingerprint bracket into its slot on the assembly inner frame. c.
Steps 1. Open the latch and disconnect the smart-card reader cable from the connector on the USH-daughter board. 2. Remove the smart-card reader cable away from the USH-daughter board. 3. Disconnect the LED-board cable from the connector on the system board and unroute the cable. 4. Remove the (M2x3) screw that secures the LED board to the palm-rest assembly. 5. Lift the LED board along with the cable away from the palm-rest assembly.
Steps 1. Align the screw hole on the LED board with the screw hole on the palm-rest assembly. 2. Replace the (M2x3) screw to secure the LED board to the palm-rest assembly. 3. Route the LED-board cable and connect the cable to the connector on the system board. 4. Route the smartcard reader cable on the palm-rest assembly. 5. Connect the smartcard reader cable to the connector on the USH-daughter board and close the latch. Next steps 1. 2. 3. 4. 5. 6. 7. 8. Install the assembly inner frame.
System fan Removing the system fan Prerequisites 1. 2. 3. 4. 5. Follow the procedure in before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the 3-cell battery or 4-cell battery. About this task The following images indicate the location of the system fan and provide a visual representation of the removal procedure. Steps CAUTION: Do not damage the thermal fan sponge during any replacement procedures.
Installing the system fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the system fan and provide a visual representation of the installation procedure. Steps 1. Align the screw holes on the system fan with the screw holes on the palm-rest assembly. 2. Replace the two (M2x3) screws to secure the system fan to the palm-rest assembly. 3.
Heat sink Removing the heat sink (for computers shipped with integrated graphics card) Prerequisites 1. Follow the procedure in before working inside your computer. CAUTION: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. 2. Remove the SIM card. 3. Remove the microSD card. 4. Remove the base cover. 5. Remove the 3-cell battery or 4-cell battery.
Steps 1. Remove the (M2x3) screw that secures the heat sink to the palm-rest assembly. 2. Loosen the four captive screws that secure the heat sink to the system board. 3. Lift the heat sink off the system board. Installing the heat sink (for computers shipped with integrated graphics card) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Next steps 1. 2. 3. 4. 5. Install the 3-cell battery or 4-cell battery. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in after working inside your computer. Removing the heat sink (for computers shipped with discrete graphics card) Prerequisites 1. Follow the procedure in before working inside your computer. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. 2. Remove the SIM card.
Steps 1. Remove the (M2x3) screw that secures the heat sink to the palm-rest assembly 2. Loosen the seven captive screws that secure the heat sink to the system board. 3. Lift the heat sink off the system board. Installing the heat sink (for computers shipped with discrete graphics card) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. Tighten the seven captive screws to secure the heat sink to the system board. 3. Replace the (M2x3) screw to secure the heat sink to the palm-rest assembly. Next steps 1. 2. 3. 4. 5. 58 Install the 3-cell battery or 4-cell battery. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in after working inside your computer.
Speakers Removing the speaker Prerequisites 1. 2. 3. 4. 5. 6. Follow the procedure in before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the 3-cell battery or 4-cell battery. Remove the assembly inner frame. About this task The following images indicate the location of the speaker and provide a visual representation of the removal procedure. Steps 1. Unroute the speaker cable from the routing guides on the palm-rest assembly. 2.
About this task The following image indicates the location of the speaker and provides a visual representation of the installation procedure. Steps 1. Align and place the speakers on the palm-rest assembly. 2. Route the speaker cable through the routing guide on the palm-rest assembly. Next steps 1. 2. 3. 4. 5. 6. Install the assembly inner frame. Install the 3-cell battery or 4-cell battery. Install the base cover. Install the microSD card. Install the SIM card.
7. 8. 9. 10. 11. 12. Remove Remove Remove Remove Remove Remove the the the the the the WLAN card. WWAN card. heat sink (integrated) or heat sink (discrete). 3-cell battery or 4-cell battery. system fan. assembly inner frame. About this task The following images indicate the location of the system board and provide a visual representation of the removal procedure. 1. 3. 5. 7. 9. 11. 13.
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NOTE: The system board can be removed and installed along with the thermal module attached, to preserve the thermal bond between the system board and heat sink. In order to do so, technicians must remove the two M2x3 screws securing the system fan to the palm-rest assembly. Steps 1. Peel the adhesive tape and disconnect the sensor-board cable from the connector on the system board. 2. Remove the two (M2x3) screws that secure the eDP cable bracket to the system board. 3.
15. Lift the system board off the palm-rest assembly. 16. Flip the system board and disconnect the coin-cell battery cable from the connector on the system board. Installing the system board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the system board and provides a visual representation of the installation procedure. 1. 3. 5. 7. 9. 11. 13.
Removing and installing components
Steps 1. Flip the system board and connect the coin-cell battery cable to the connector on the system board.
2. Flip over and slide the system board to make the USB Type-C connector to toe-in to the hinge saddle and align the screw holes on the system board with the screw holes on the palm-rest assembly. 3. Align and place the USB Type-C bracket on the system board. 4. Replace the three (M2x4) screws that secure the USB Type-C bracket to the system board. 5. Replace the three (M2x3) screws to secure the system board to the palm-rest assembly. 6.
NOTE: The system board can be removed with the heat sink attached in order to simplify the procedure and preserve the thermal bond between the system board and heat sink. About this task The following images indicate the location of the power-button board and provide a visual representation of the removal procedure. Steps 1. Remove the two (M2x2) screws that secure the power-button board to the palm-rest assembly. 2. Lift the power-button board off the palm-rest assembly.
Steps 1. Align and place the power-button board on the palm-rest assembly. 2. Replace the two screws (M2x2) that secure the power-button board to the palm-rest assembly. Next steps 1. Install the system board. NOTE: The system board can be installed with the heat sink attached in order to simplify the procedure and preserve the thermal bond between the system board and heat sink. 2. Install the assembly inner frame. 3. Install the system fan. 4. Install the 3-cell battery or 4-cell battery. 5.
Smart card reader Removing the smart card reader Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. Follow the procedure in before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the WLAN card. Remove the WWAN card. Remove the 3-cell battery or 4-cell battery. Remove the assembly inner frame. NOTE: For models with smart card reader configuration, the smart card reader is pre-installed in the replacement palm-rest assembly.
Steps 1. Open the latch and disconnect the smart card reader cable from the connector on the USH board. 2. Remove the two (M2x3) screws that secure the smart card reader to the palm-rest assembly. 3. Lift the smart card reader off the palm-rest assembly. Installing the smart card reader Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align and place the smart card reader on the palm-rest assembly. 2. Replace the two (M2x3) screws that secure the smart card reader to the palm-rest assembly. 3. Connect the smart card reader cable to the connector on the USH board. Next steps 1. 2. 3. 4. 5. 6. 7. 8. Install the assembly inner frame. Install the 3-cell battery or 4-cell battery. Install the WWAN card. Install the WLAN card. Install the base cover. Install the microSD card. Install the SIM card.
Keyboard assembly Removing the keyboard assembly Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Follow the procedure in before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the WLAN card. Remove the WWAN card. Remove the 3-cell battery or 4-cell battery. Remove the system fan. Remove the assembly inner frame. Remove the system board.
Steps 1. Open the latch and disconnect the backlight cable and the keyboard cable from the connector on the touchpad. 2. Open the plastic tapes on the keyboard assembly to access the keyboard assembly screws. 3. Remove the twenty-six (M2x2) screws that secure the keyboard assembly to the palm-rest assembly. 4. Remove the keyboard assembly off the palm-rest assembly.
Steps 1. Align and place the keyboard assembly on the palm-rest assembly. 2. Replace the twenty-six (M2x2) screws that secure the keyboard assembly to the palm-rest assembly. 3. Close the plastic tapes to cover the keyboard assembly screws. 4. Connect the backlight cable and the keyboard cable to the connector on the touchpad. Next steps 1. Install the system board.
Keyboard bracket Removing the keyboard bracket Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Follow the procedure in before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the WLAN card. Remove the WWAN card. Remove the 3-cell battery or 4-cell battery. Remove the system fan. Remove the assembly inner frame. Remove the system board.
Installing the keyboard bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the keyboard bracket and provides a visual representation of the installation procedure. Steps 1. Align and place the keyboard on the keyboard bracket. 2. Replace the eleven (M2x2) screws to secure the keyboard to the keyboard bracket. Next steps 1. Install the keyboard assembly. 2.
Display assembly Removing the display assembly Prerequisites 1. 2. 3. 4. 5. 6. Follow the procedure in before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the WLAN card. Remove the WWAN card. About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure.
Removing and installing components
Steps 1. Peel the adhesive tape and disconnect the sensor-board cable from the connector on the system board. 2. Unroute the antenna cables from the routing guide. 3. Remove the two (M2x3) screws that secure the eDP cable bracket to the system board. 4. Lift the eDP cable bracket away from the system. 5. Peel the tape that secures the display cable to the system board. 6. Using the pull tab, disconnect the display cable from the connector on the system board. 7.
Removing and installing components
Steps 1. Place the display assembly on the computer, and align the screw holes on the display hinges with screw holes on the system board. 2. Replace the six (M2.5x5) screws to secure the display hinges to the system board. 3. Close the display. 4. Connect the sensor-board cable to the connector on the system board and adhere the tape to secure the cable to the system board. 5. Route the display and eDP cable through the routing guide on the system board. 6.
About this task The following images indicate the location of the display bezel and provide a visual representation of the removal procedure. Steps NOTE: The display bezel is adhered to the display panel with adhesive. Insert a plastic scribe into the recesses near both hinge caps to start the prying process to release the display bezel. Pry along the outside edge of the display bezel and work your way around the entire display bezel until the display bezel is separated from the display cover.
Steps NOTE: While installing the replacement display bezel for the models that are shipped with a camera, carefully peel off the piece of tape that is used to secure the camera shutter to the replacement display bezel. CAUTION: You must take extra care when peeling the tape. An abrupt peeling may remove the camera shutter from the display bezel and damage the camera shutter. 1. Align and place the display bezel on the display assembly. 2. Gently snap the display bezel into place. Next steps 1. 2. 3. 4. 5.
About this task The following images indicate the location of the display panel and provide a visual representation of the removal procedure.
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Steps NOTE: The display panel is preassembled with the display brackets as a single service part. Do not pull the Stretch Release (SR) tapes and separate the brackets from the display panel. 1. Remove the four (M2.5x3.5) screws that secure the display panel to the display back cover. NOTE: While removing the display panel, disengage the display panel tabs from the display cover before flipping it over 2. Lift and open the display panel to access the display cable. 3.
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Steps 1. Connect the display cable to the connector on the display panel and close the latch. 2. Adhere the conductive tape to secure the display cable to the display panel. 3. Insert the display panel tabs into the slots on the display cover. 4. Replace the four (M2.5x3.5) screws to secure the display panel to the display back cover. Next steps 1. 2. 3. 4. 5. 6. 90 Install the display bezel. Install the display assembly. Install the base cover. Install the microSD card. Install the SIM card.
Display hinges Removing the display hinges Prerequisites 1. 2. 3. 4. 5. 6. 7. Follow the procedure in before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the display assembly. Remove the display bezel. Remove the display panel. About this task The following images indicate the location of the display hinges and provide a visual representation of the removal procedure. Steps 1. Remove the (M2.5x3.
2. Lift and remove the right hinge from the display back cover. 3. Remove the (M2.5x3.5) screw that secures the left hinge to the display back cover. 4. Lift and remove the left hinge from the display back cover. Installing the display hinges Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Next steps 1. 2. 3. 4. 5. 6. 7. Install the display panel. Install the display bezel. Install the display assembly. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in after working inside your computer. Camera/microphone module Removing the camera/microphone module Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. Follow the procedure in before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the display assembly.
Installing the camera/microphone module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the camera/microphone module and provides a visual representation of the installation procedure. Steps 1. Align and place the camera/microphone module into the slot on the display back cover. 2. Connect the camera/microphone cable to the connector on the camera/microphone module.
About this task The following images indicate the location of the infrared camera module and provide a visual representation of the removal procedure. Steps 1. Peel the two conductive tapes that secure the camera/microphone module in place. 2. Disconnect the camera/microphone cable from the connector on the camera/microphone module. 3. Carefully lift the camera/microphone module from the display back cover.
Steps 1. Align and place the infrared camera module into the slot on the display back cover. 2. Connect the infrared camera cable to the connector on the infrared camera module. Next steps 1. 2. 3. 4. 5. 6. 7. 8. Install the display hinges. Install the display panel. Install the display bezel. Install the display assembly. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in after working inside your computer.
Steps 1. Disconnect the eDP cable from the connector on the camera module. 2. Peel the conductive tape and unroute the eDP cable to release it from adhesive and lift the eDP cable from the display back cover. Installing the eDP cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the eDP cable and provides a visual representation of the installation procedure.
Steps 1. Connect the eDP cable to the connector on the camera module. 2. Adhere the eDP cable to the display back cover. 3. Adhere the conductive tape and route the eDP cable to the display back cover. Next steps 1. 2. 3. 4. 5. 6. 7. Install the display panel. Install the display bezel. Install the display assembly. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in after working inside your computer. Sensor board Removing the sensor board Prerequisites 1.
3. 4. 5. 6. 7. Remove Remove Remove Remove Remove the the the the the microSD card. base cover. display assembly. display bezel. display panel. About this task The following images indicate the location of the sensor board and provide a visual representation of the removal procedure. Steps 1. Open the latch and disconnect the display cable from connector on the sensor board. 2. Gently lift the sensor board away from the display back cover.
Steps 1. Align and place the sensor board on the display back cover. 2. Connect the display cable to the connector on the sensor board and close the latch. Next steps 1. 2. 3. 4. 5. 6. 7. Install the display panel. Install the display bezel. Install the display assembly. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in after working inside your computer. Display back cover Removing the display back cover Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
Steps After performing the steps in the pre-requisites, we are left with the display back cover. Installing the display back cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the display back cover and provides a visual representation of the installation procedure.
Steps Place the display back cover on a flat surface. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Install the sensor board. Install the eDP/display cable. Install the camera/microphone module. Install the display hinges. Install the display panel. Install the display bezel. Install the display assembly. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in after working inside your computer.
NOTE: The system board can be removed with the heat sink attached in order to simplify the procedure and preserve the thermal bond between the system board and heat sink. 11. Remove the smart card reader. 12. Remove the keyboard assembly. 13. Remove the display assembly. About this task NOTE: For models shipped with WLAN antennas only, the dummy SIM-card slot filler is a separate service part and is not included with replacement palm rest.
Steps 1. Place the dummy SIM-card slot filler into its compartment on the palm rest. NOTE: Ensure that the dummy SIM-card slot filler is aligned with the ribs on the palm-rest assembly. 2. Press the dummy SIM-card slot filler until it clicks into place and ensure it fits securely into the SIM card slot. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Install the display assembly. Install the keyboard assembly Install the smart card reader. Install the system board.
3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Remove the microSD card. Remove the base cover. Remove the WLAN card. Remove the WWAN card. Remove the 3-cell battery or 4-cell battery. Remove the system fan. Remove the assembly inner frame. Remove the system board. NOTE: The system board can be removed with the heat sink attached in order to simplify the procedure and preserve the thermal bond between the system board and heat sink. Remove the smart card reader. Remove the keyboard assembly.
Steps Place the palm-rest assembly on a flat surface. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Install the dummy SIM-card slot filler (only for non-WWAN configuration). Install the display assembly. Install the keyboard assembly Install the smart card reader. Install the system board. Install the assembly inner frame. Install the system fan.
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347.
4 BIOS setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
One time boot menu To enter one time boot menu, turn on your computer, and then press F12 immediately. NOTE: It is recommended to shutdown the computer if it is on. The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number.
Table 5. System setup options—System information menu (continued) Overview Processor L3 Cache Displays the processor L3 Cache size. Microcode Version Displays the microcode version. Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used. Memory Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available.
Table 6. System setup options—Boot Configuration menu (continued) Boot Configuration By default, the custom mode option is not enabled. Custom Mode Key Management Select the custom values for expert key management. Table 7. System setup options—Integrated Devices menu Integrated Devices Date/Time Displays the current date in MM/DD/YYYY format and current time in HH:MM:SS AM/PM format. Camera Enables or disable the camera.
Table 7. System setup options—Integrated Devices menu (continued) Integrated Devices By default, the Lan option is enabled. Miscellaneous Devices Enable or disable Fingerprint Reader device. By default, the Enable Fingerprint Reader Device option is enabled. Unobtrusive Mode Enable Unobtrusive Mode Enable or disable all the computer light and sound. By default, the Enable Unobtrusive Mode option is disabled. Table 8.
Table 10. System setup options—Connection menu (continued) Connection By default, the Enabled with PXE option is enabled. Enable UEFI Network Stack Enable or disable UEFI Network Stack. By default, the Enable UEFI Network Stack and Enabled w/PXE option are enabled. Wireless Device Enable WWAN/GPS Enable or disable the internal WWAN/GPS device By default, the option enabled. WWAN Bus Mode Set the interface type of the Wireless Wan (WWAN) card. By default, the Bus Mode PCIe option is enabled.
Table 11. System setup options—Power menu (continued) Power By default, the Enable Advanced Battery Charge Configuration option is disabled. Peak Shift Enables the computer to run on battery during peak power usage hours. By default, the Enable Peak Shift option is enabled. Enable Peak Shift USB PowerShare Enable USB PowerShare Enable or disable the USB PowerShare.
Table 12. System setup options—Security menu (continued) Security By default, the PPI ByPass for clear Commands option is disabled. Intel Total Memory Encryption Total Memory Encryption Enable or disable you to protect memory from physical attacks including freeze spray, probing DDR to read the cycles, and others. By default, the Total Memory Encryption option is disabled. Chassis intrusion Controls the chassis intrusion feature. By default, the On-Silent option is enabled.
Table 13. System setup options—Passwords menu (continued) Passwords By default, the option is enabled. Admin Setup Lockout Enable Admin Setup Lockout Enables administrators control over how their users can or cannot access BIOS setup. By default, the option is disabled. Master Password Lockout Enable Master Password Lockout When enabled, this will disable the master password support. By default, the option is disabled.
Table 15. System setup options—System Management menu (continued) System Management By default, the option is disabled. Wake on LAN Wake on LAN Enable or disable the computer to power on by special LAN signals when it receives a wakeup signal from the WLAN. By default, the Disabled option is selected. Auto on Time Enable to set the computer to turn on automatically every day or on a preselected date and time.
Table 18. System setup options—Virtualization menu Virtualization Intel Virtualization Technology Enable Intel Virtualization Technology (VT) Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology. By default, the option is enabled. VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology for Direct I/O.
Table 20. System setup options—System Logs menu (continued) System Logs Thermal Event Log Clear Thermal Event Log Display Thermal events. By default, the Keep option is enabled. Power Event Log Clear Power Event Log Display power events. By default, the Keep option is enabled. License Information Displays the license information of the computer.
unnecessary operating system re-install. For more information on this subject, search in the Knowledge Base Resource at www.dell.com/support. Steps 1. Follow the procedure from step 1 to step 6 in Updating the BIOS in Windows to download the latest BIOS setup program file. 2. Create a bootable USB drive. For more information, search in the Knowledge Base Resource at www.dell.com/support. 3. Copy the BIOS setup program file to the bootable USB drive. 4.
6. Click Update BIOS. The computer restarts to flash the BIOS. 7. The computer will restart after the BIOS update is completed. System and setup password Table 21. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer.
About this task To enter the System Setup, press F12 immediately after a power-on or reboot. Steps 1. In the System BIOS or System Setup screen, select System Security and press Enter. The System Security screen is displayed. 2. In the System Security screen, verify that Password Status is Unlocked. 3. Select System Password, update, or delete the existing system password, and press Enter or Tab. 4. Select Setup Password, update, or delete the existing setup password, and press Enter or Tab.
5 Troubleshooting Handling swollen Lithium-ion batteries Like most laptops, Dell laptops use lithium-ion batteries. One type of lithium-ion battery is the lithium-ion polymer battery. Lithium-ion polymer batteries have increased in popularity in recent years and have become standard in the electronics industry due to customer preferences for a slim form factor (especially with newer ultra-thin laptops) and long battery life.
● Run thorough tests to introduce additional test options to provide extra information about the failed device(s) ● View status messages that inform you if tests are completed successfully ● View error messages that inform you of problems encountered during testing NOTE: Some tests for specific devices require user interaction. Always ensure that you are present at the computer terminal when the diagnostic tests are performed. For more information, see https://www.dell.com/support/kbdoc/000180971.
LCD Power rail test (L-BIST) L-BIST is an enhancement to the single LED error code diagnostics and is automatically initiated during POST. L-BIST will check the LCD power rail. If there is no power being supplied to the LCD (i.e., the L-BIST circuit fails), the battery status LED will flash either an error code [2,8] or an error code [2,7]. NOTE: If L-BIST fails, LCD-BIST cannot function as no power will be supplied to the LCD. How to invoke L-BIST Test: 1. Press the power button to start the system. 2.
Table 23. System-diagnostic lights (continued) Blinking pattern Amber White Problem description Suggested resolution 1 6 Generic catch-all for ungraceful EC code flow errors Disconnect all power source (AC, battery, coin cell) and drain flea power by pressing and holding down power button for 3~5 seconds.
Table 23. System-diagnostic lights (continued) Blinking pattern Amber White Problem description Suggested resolution ● ● ● 3 7 Timeout waiting on ME to reply to HECI message. RTC reset. If problem persists, replace the system board. Disconnect all power source (AC, battery, coin cell) and drain flea power by pressing and holding down power button 3~5 seconds to ensure all power are drained. Run "BIOS recovery from USB", and the instructions are in the website Dell support.
Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery Options. WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 24. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
