Dell Wyse 5470 Thin Client Service Manual
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019-2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Working on your thin client............................................................................................................6 Safety instructions.................................................................................................................................................................6 Before working on your thin client......................................................................................................................................
Installing the coin-cell battery...................................................................................................................................... 32 Touch pad.............................................................................................................................................................................33 Removing the touch pad assembly.............................................................................................................................
Virtualization support screen options................................................................................................................................75 Maintenance screen options.............................................................................................................................................. 75 System logs.................................................................................................................................................................
1 Working on your thin client Safety instructions Prerequisites Use the following safety guidelines to protect your thin client from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • • You have read the safety information that shipped with your thin client. A component can be replaced or, if purchased separately, installed by performing the removal procedure in reverse order.
4. Disconnect all network cables from your thin client. 5. Disconnect all attached devices and peripherals, such as keyboard, mouse, and external monitor, from your thin client. Safety precautions The safety precautions chapter details the primary steps to be taken before performing any disassembly instructions.
• Before transporting a static-sensitive component, place it in an anti-static container or packaging. ESD field service kit The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: antistatic mat, anti-static wrist strap, and bonding wire.
CAUTION: Do not lift greater than 50 pounds. Always obtain additional resources or use a mechanical lifting device. 1. 2. 3. 4. 5. Get a firm balanced footing. Keep your feet apart for a stable base, and point your toes out. Tighten stomach muscles. Abdominal muscles support your spine when you lift, offsetting the force of the load. Lift with your legs, not your back. Keep the load close. The closer it is to your spine, the less force it exerts on your back.
2 Major components of your thin client 1. 3. 5. 7. 9. 11. Base cover System board Speakers Display assembly IO board Memory 2. 4. 6. 8. 10. Heat sink Battery Touch pad assembly Base panel VGA daughterboard NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.
3 Removing and installing components Recommended tools The procedures in this document require the following tools: • • Phillips head screwdrivers: #0, #1, and #2 Plastic scribe Screw list This section provides the detailed information about the screws available in the thin client. Table 1. Screw list Components Secured to Screw type Quantity Base cover Palm-rest and keyboard assembly M2.
Components Secured to Screw type Quantity System board Palm-rest and keyboard assembly M2x2 2 Power adapter port System board M2x3 1 Display panel Display back-cover and hinges M2.5x5 6 Display panel Display back-cover and hinges M2x2 2 Screw image Secure Digital card Removing the Secure Digital card About this task The following image indicates the location of the Secure Digital card and provides a visual representation of the removal procedure: Steps 1.
About this task The following image indicates the location of the Secure Digital card and provides a visual representation of the installation procedure: Steps Slide the secure digital into the slot until it clicks into place. Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working on your thin client. 2. Removing the SD memory card.
Removing and installing components
Steps 1. Loosen the nine captive screws (M2.5x5) that secure the base cover to the palm-rest and keyboard assembly. 2. Pry the base cover starting from the top-right corner of the palm-rest and keyboard assembly. 3. Lift the base cover off the palm-rest and keyboard assembly. Installing the base cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Removing and installing components
Steps 1. Align the base cover on the palm-rest and keyboard assembly, and snap the base cover into place. 2. Tighten the nine captive screws (M2.5x5) that secure the base cover to the palm-rest and keyboard assembly. Next steps 1. Installing the SD memory card. 2. Follow the procedure in After working on your thin client. Battery Lithium-ion battery precautions CAUTION: • Exercise caution when handling Lithium-ion batteries. • Discharge the battery as much as possible before removing it from the system.
• Do not use tools of any kind to pry on or against the battery. • If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a Lithium-ion battery can be dangerous. In such an instance, contact https://www.dell.com/support for assistance and further instructions. • Always purchase genuine batteries from https://www.dell.com or authorized Dell partners and re-sellers. Removing the battery Prerequisites 1.
About this task The following image indicates the location of the battery and provides a visual representation of the installation procedure: Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Replace the four screws (M2x4) that secure the battery to the palm-rest and keyboard assembly. 3. Connect the battery cable to the system board. Next steps 1. Installing the base cover. 2. Installing the SD memory card. 3.
Steps 1. Using your finger tips gently pry the retention clips away from the memory module until the memory module pops up. 2. Slide and remove the memory module from the memory module slot on the system board. Installing the memory module Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the notch on the memory module with the tab on the memory module slot. 2. Slide the memory module firmly into the slot at an angle. 3. Press the memory module down until the clips secure it. NOTE: If you do not hear the click, remove the memory module and reinstall it. Next steps 1. 2. 3. 4. Installing the battery. Installing the base cover. Installing the SD memory card. Follow the procedure in After working on your thin client. Solid-state drive Removing the M.
Steps 1. Remove the screw (M2x3) that secures the thermal plate to the palm-rest and keyboard assembly. 2. Flip the thermal plate to one side and lift it away from the thin client. 3. Remove the screw (M2x2) that secures the solid-state drive to the palm-rest and keyboard assembly. 4. Slide and remove the solid-state drive from the solid-state drive slot. Installing the M.
Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive slot and insert the solid-state drive at an angle into the solid-state drive slot. 2. Replace the screw (M2x2) that secures the solid-state drive to the palm-rest and keyboard assembly. 3. Align and replace the thermal plate on the solid-state drive slot. 4. Replace the screw (M2x3) that secures the thermal plate to the palm-rest and keyboard assembly. Next steps 1. 2. 3. 4. Installing the battery.
About this task The following image indicates the location of the speakers and provides a visual representation of the removal: procedure. Steps 1. Disconnect the speaker cable from the system board. 2. Note the routing of the speaker cable and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 3. Lift the speakers with the cable from the palm-rest and keyboard assembly.
Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm-rest and keyboard assembly. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Connect the speaker cable to the system board. Next steps 1. 2. 3. 4. Installing the battery. Installing the base cover. Installing the SD memory card. Follow the procedure in After working on your thin client. CAC reader Removing the CAC reader Prerequisites 1. 2. 3. 4.
Steps 1. Open the latch and disconnect the CAC reader cable from the system board. 2. Remove the four screws (M2x3) that secure the CAC reader to the palm-rest and keyboard assembly. 3. Lift the CAC reader from the palm-rest and keyboard assembly. Installing the CAC reader Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the screw holes on the CAC reader with the screw holes on the palm-rest and keyboard assembly. 2. Replace the four screws (M2x4) that secure the CAC reader to the palm-rest and keyboard assembly. 3. Slide the CAC reader cable to the respective port on the system board and close the latch to secure the cable. Next steps 1. 2. 3. 4. Installing the battery. Installing the base cover. Installing the SD memory card. Follow the procedure in After working on your thin client.
Steps 1. Remove the screw (M2x3) that secures the WLAN card bracket to the system board. 2. Disconnect the antenna cables from the connectors on the WLAN card. 3. Peel off the tape that secures the antenna cables to the system board. 4. Lift and remove the WLAN card bracket that secures the antenna cables. 5. Slide and remove the WLAN card from the WLAN slot. Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the notch on the WLAN card with the tab on the WLAN card slot and insert the WLAN card at an angle into the WLAN card slot. 2. Connect the antenna cables to the WLAN card. 3. Adhere the tape that secures the antenna cables to the system board. 4. Align and place the WLAN card bracket on the WLAN card. 5. Replace the screw (M2x3) to secure the WLAN card bracket to the WLAN card Next steps 1. 2. 3. 4. Installing the battery. Installing the base cover. Installing the SD memory card.
Steps 1. Open the latch and disconnect the I/O board cable from the system board. 2. Peel the I/O-board cable from the palm-rest and keyboard assembly. 3. Remove the two screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. 4. Lift the I/O board with the cable from the palm-rest and keyboard assembly. Installing the IO board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Using the alignment posts, place the I/O board on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x3) that secure the I/O board to the palm-rest and keyboard assembly. 3. Adhere the I/O board cable to the palm-rest and keyboard assembly. 4. Connect the I/O board cable to the system board and close the latch to secure the cable. Next steps 1. 2. 3. 4. 5. Installing the CAC reader. Installing the battery. Installing the base cover. Installing the SD memory card.
About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the removal procedure: Steps 1. Flip the I/O board. 2. Using a plastic scribe, gently pry the coin-cell battery out of the slot on the I/O board. 3. Remove the coin-cell battery from the thin client. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. With the positive-side facing up, insert the coin-cell battery into the battery socket on the I/O board. 2. Press the battery until it clicks into place. Next steps 1. 2. 3. 4. 5. 6. Installing the I/O board. Installing the CAC reader. Installing the battery. Installing the base cover. Installing the SD memory card. Follow the procedure in After working on your thin client. Touch pad Removing the touch pad assembly Prerequisites 1. 2. 3. 4.
Steps 1. Remove the three screws (M2x2) that secure the touch pad bracket to the palm-rest and keyboard assembly. 2. Peel the tape that secures the bracket. 3. Lift the touch pad bracket off the palm-rest and keyboard assembly. 4. Open the latch and disconnect the touch pad cable from the system board. 5. Peel the touch pad cable off the palm-rest and keyboard assembly 6. Remove the four screws (M2x2) that secure the touch pad to the palm-rest and keyboard assembly. 7.
Steps 1. Place the touch pad into the slot on the palm-rest and keyboard assembly. 2. Replace the four screws (M2x2) that secure the touch pad to the palm-rest and keyboard assembly. 3. Adhere the two tapes that secure the touch pad. 4. Adhere the touch pad cable on to the palm-rest and keyboard assembly. 5. Slide the touch pad cable into its connector on the system board and close the latch to secure the cable. 6. Place the touch pad bracket into the slot on the palm-rest and keyboard assembly. 7.
About this task The following image indicates the location of the VGA daughterboard and provides a visual representation of the removal procedure: Steps 1. Open the latch and disconnect the CAC reader cable from the system board. 2. Disconnect the display cable from the system board. 3. Disconnect the VGA daughterboard cable from the system board. 4. Remove the two screws (M2x3) that secure the VGA daughterboard to the palm-rest and keyboard assembly. 5. Lift the VGA daughterboard away from the system.
Steps 1. Align the screw holes on the VGA daughterboard with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x3) that secure the VGA daughterboard on the palm-rest and keyboard assembly. 3. Connect the VGA board cable to the system board. 4. Route the display cable through the routing guide. 5. Connect the display cable to the system board. 6. Slide the CAC reader cable to the respective port on the system board and close the latch to secure the cable. Next steps 1. 2.
About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure: 38 Removing and installing components
Removing and installing components 39
Steps 1. Peel the tape that secures the display cable. 2. Open the latch and disconnect the display cable. 3. Remove the display cable from the routing guides on the palm-rest and keyboard assembly. 4. Peel the tape that secures the antenna cables to the palm-rest and keyboard assembly. 5. Remove the six screws (M2.5x5) that secure the left and right hinges to the system board, and the palm-rest and keyboard assembly. 6.
About this task The following images indicate the location of the display assembly and provide a visual representation of the installation: procedure: Removing and installing components 41
Removing and installing components
Steps 1. Align and place the palm-rest and keyboard assembly under the hinges on the display assembly. 2. Press the hinges down on the system board, and palm-rest and keyboard assembly. 3. Seat the palm-rest and keyboard assembly on the display assembly. 4. Replace the six screws (M2.5x5) that secure the left and right hinges to the system board, and palm-rest and keyboard assembly. 5. Route the display cable through the routing guides on the palm-rest and keyboard assembly. 6.
Steps 1. Remove the three screws (M2.5x5) that connects the left hinge to the keyboard and palm-rest assembly. 2. Lift the left hinge from the palm-rest and keyboard assembly. 3. Open the latch and disconnect the CAC reader cable from the system board. 4. Open the latch and disconnect the VGA daughterboard cable from the system board. 5. Peel the tape that secures the display cable to the system board. 6. Open the latch and disconnect the display cable from the system board. 7.
Steps 1. Place the power-button board into the slot on the palm-rest and keyboard assembly. 2. Replace the screw (M2x3) that secures the power button board to the palm-rest and keyboard assembly. 3. Adhere the power button cable to the palm-rest and keyboard assembly. 4. Slide the power button cable to the system board and close the latch to secure the cable. 5. Route the display cable through the routing guide. 6. Connect the display cable to the system board and close the latch to secure the cable. 7.
4. Removing the battery. About this task The following image indicates the location of the heat sink and provides a visual representation of the removal procedure: Steps 1. In the reverse sequential order (6, 5, 4, 3, 2, 1), loosen the six captive screws (M2x3) that secure the heat sink to the system board. 2. Carefully lift the heat sink and place it away from the system.
Steps 1. Carefully align the screws with the holes and place the heat sink on the system board. 2. In sequential order as indicated on the heat sink, tighten the six captive screws (M2x3) that secure the heat sink to the system board. Next steps 1. 2. 3. 4. Installing the battery. Installing the base cover. Installing the SD memory card. Follow the procedure in After working on your thin client. System board Removing the system board Prerequisites 1. 2. 3. 4. 5. 6. 7.
Removing and installing components
Steps 1. Disconnect the speaker cable from the system board. 2. Open the latch and disconnect the CAC reader cable from the system board. 3. Open the latch and disconnect the power button board cable from the system board. 4. Disconnect the VGA daughterboard cable from the system board. 5. Peel the tape, open the latch, and disconnect the display cable from the system board 6. Open the latch and disconnect the I/O board cable from the system board. 7.
Removing and installing components
Steps 1. Align the screw hole on the system board with the screw hole on the palm-rest and keyboard assembly. 2. Tighten the captive screw (M2x3) that is marked as 6 on the heat sink. 3. Replace the five screws (three M2x3 and two M2x2) that secures the system board to the palm-rest and keyboard assembly. 4. Press the right hinge gently to the system board, and palm-rest and keyboard assembly. 5. Replace the three (M2.
Steps 1. Remove the three screws (M2.5x5) that secure the right hinge to the system board, and palm-rest and keyboard assembly. 2. Lift the right hinge from the system board, and the palm-rest and keyboard assembly. 3. Disconnect the power adapter cable from the system board. 4. Remove the power adapter cable from the routing guide. 5. Remove the screw (M2x3) that secures the power adapter port to the palm-rest and keyboard assembly. 6.
Steps 1. Place the power adapter port into the slot on the palm-rest and keyboard assembly. 2. Replace the screw (M2x3) that secures the power adapter port to the palm-rest and keyboard assembly. 3. Connect the power adapter cable to the system board and route the cable through the routing guide. 4. Press the right hinge on to the system board, and palm-rest and keyboard assembly. 5. Replace the three screws (M2.5x5) that secure the right hinge to the system board, and palm-rest and keyboard assembly.
Steps 1. Carefully pry the edges of the display bezel off the display back-cover and antenna assembly. 2. Remove the display bezel off the display back-cover and antenna assembly. Installing the display bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the display bezel with the display back-cover. 2. Gently snap the display bezel into place. Next steps 1. 2. 3. 4. 5. 6. Installing the display assembly. Installing the WLAN. Installing the battery. Installing the base cover. Installing the SD memory card. Follow the procedure in After working on your thin client. Display panel Removing the display panel Prerequisites 1. Follow the procedure in Before working on your thin client.
2. 3. 4. 5. 6. 7. Removing the SD memory card. Removing the base cover. Removing the battery. Removing the WLAN. Removing the display assembly. Removing the display bezel.
Removing and installing components 57
Steps 1. Remove the eight screws (six M2.5x2.5 and two M2x2) that secure the display panel to the display back-cover. 2. Lift the display panel and turn it over. 3. Peel the tape that secures the display cable to the back of the display panel. 4. Lift the latch and disconnect the display cable from the display panel cable connector. 5. Lift the display panel away from the display back-cover. NOTE: Do not pull and release the Stretch (SR) Tapes from the display panel.
Removing and installing components 59
Steps 1. Place the display panel on a flat and clean surface. 2. Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable. 3. Adhere the tape that secures the display cable to the back of the display panel. 4. Turn the display panel over and place it on the display back-cover. 5. Align the screw holes on the display panel with the screw holes on the display back-cover. 6. Replace the eight screws (six M2.5x2.
Camera Removing the camera Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. Follow the procedure in Before working on your thin client. Removing the SD memory card. Removing the base cover. Removing the battery. Removing the WLAN. Removing the display assembly. Removing the display bezel. Removing the display panel. About this task The following image indicates the location of the camera and provides a visual representation of the removal procedure: Steps 1.
2. Remove the camera cable from the routing channels. 3. Lift the camera module from the display back-cover. Installing the camera Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the camera and provides a visual representation of the installation procedure: Steps 1. Using the alignment post, adhere the camera module on the display back-cover. 2.
5. 6. 7. 8. Installing the battery. Installing the base cover. Installing the SD memory card. Follow the procedure in After working on your thin client. Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. Follow the procedure in Before working on your thin client. Removing the SD memory card. Removing the base cover. Removing the battery. Removing the WLAN. Removing the Memory. Removing the SSD.
Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the palm-rest and keyboard assembly and provides a visual representation of the installation procedure: Steps Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 64 Installing the power button board.
4 System setup Accessing thin client BIOS settings About this task This section describes about the Wyse 5470 thin client UEFI BIOS settings. While starting a thin client, a Dell logo is displayed for a short period. Steps 1. During start-up, press the F2 key. and enter the default password Fireport. The BIOS settings dialog box is displayed. 2. Use the System Setup settings to change the BIOS settings.
Navigation keys NOTE: For most of the System Setup options, changes that you make are recorded but do not take effect until you restart the system. Table 2. Navigation keys Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Tab Moves to the next focus area.
Option Description • UEFI boot path security Boot List Option: You can add a boot option, delete an existing boot option, and view the boot options. This option enables you to control the system prompt of How to enter the Admin Password (if set) when you boot a UEFI boot path from the F12 boot menu. The options include: • • • Date/Time Always, except internal hard drive ( default) Always Never This option enables you to change the system date and time. System configuration Table 4.
Option Description • • Enable USB Boot Support Enable External USB Ports All the options are set by default. NOTE: USB keyboard and mouse always work in the BIOS setup irrespective of these settings. Dell Type-C Dock Configuration Allows you to enable or disable Dell Docks configuration settings. USB PowerShare Allows you to On or Off external devices to be powered or charged using the stored system battery.
Option Description Miscellaneous devices Allows you to enable or disable various on board devices. • • • • • Enable Camera—Default Enable Hard Drive Free Fall Protection—Default Enable Secure Digital (SD) Card—Default Secure Digital Card (SD) Read-Only Mode Secure Digital (SD) Card Boot Video screen options Table 5. Video Option Description LCD Brightness Allows you to set the display brightness depending upon the power source. On Battery (50% is default) and On AC (100% default).
Option Description • • Password Bypass This option enables you to enable and disable the permission to bypass the system and the internal hard drive password, when they are set. The options are: • • Password Change min-4—By default, the minimum value is set to 4. You can increase the value. max-32—By default, the maximum value is set to 32. You can decrease the value.
Options Description Secure Boot Mode This option enables you to change the secure boot operation mode, modifies the behavior of secure boot to allow evaluation or enforcement of the UEFI driver signatures. The options include: • • Expert Key Management Deployed Mode Audit Mode This option enables you to manipulate the security key databases only if the system is in Custom Mode. The Enable Custom Mode option is disabled by default.
Performance screen options Table 9. Performance options Option Description Multi Core Support This option specifies whether one or more cores are enabled on the processor. The options include: • • • • Intel SpeedStep All—enabled by default 1 2 3 This option enables you to enables or disables the Intel SpeedStep feature. The option is: Enable Intel SpeedStep This option is enabled by default. C-States Control This option enables you to enables or disables the additional processor sleep states.
Option Description Wake on LAN/WLAN This option enables the thin client to power up from the off state when triggered by a special LAN signal. Wake-up from the Standby state is unaffected by this setting and must be enabled in the operating system. This feature only works when the thin client is connected to AC power supply. • • • Disabled—Does not allow the system to power on by special LAN signals when it receives a wakeup signal from the LAN or wireless LAN.
Option Description • • • Extend BIOS POST Time Minimal Thorough—Default Auto Allows you to create an additional preboot delay. Click one of the following options: • • • Full Screen Logo 0 seconds—Default 5 seconds 10 seconds Allows you to display full screen logo, if your image matches screen resolution. • Enable Full Screen Logo This option is not set by default.
Virtualization support screen options Table 13. Virtualization options Option Description Virtualization This option enables or disables the Intel Virtualization Technology. Enable Intel Virtualization Technology (default). VT for Direct I/O This option specifies whether a virtual machine monitor can use the additional hardware capabilities that are provided by Intel Virtualization Technology for Direct I/O. This option is not enabled by default. Maintenance screen options Table 14.
5 Troubleshooting your system You can troubleshoot the thin client by using indicators such as diagnostic lights and error messages during the operation of the device. Additionally, you can use Enhanced Pre-Boot System Assessment (ePSA) diagnostics to carry out complete diagnosis and troubleshooting of thin clients.
3. On the boot menu screen, select the Diagnostics option. The Enhanced Pre-boot System Assessment window is displayed. 4. Click the arrow key at the bottom-left corner. The Diagnostics front page is displayed. 5. Press the arrow in the lower-right corner to go to the page listing. The detected items are listed. 6. To run a diagnostic test on a specific device, press Esc and click Yes to stop the diagnostic test. 7. Select the device from the left pane, and click Run Tests.
The system will not shut down when displaying the Diagnostic Error Codes. Diagnostic Error Codes always supersede any other use of the LED. For instance, on Laptops, battery codes for Low Battery or Battery Failure situations will not be displayed when Diagnostic Error Codes are being displayed. Table 17.
AC adapter System behavior POST error message boot. Please connect a Dell xxxxxxW AC adapter or greater for best system performance. Press any key to shut down.
6 Getting help Topics: • Contacting Dell Contacting Dell Prerequisites NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.
