Dell Wyse ThinOS Version 9.0 Administrator’s Guide November 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Introduction................................................................................................................. 8 Supported platforms........................................................................................................................................................... 8 What's new in ThinOS 9.0.4024 (MR3) release?........................................................................................................ 8 What's new in ThinOS 9.0.
Configuring thin client settings and connection broker settings...........................................................................35 Configure ThinOS using Admin Policy Tool.................................................................................................................36 Configure the Admin Policy Tool............................................................................................................................. 36 Admin Policy Tool feature list.........................
Microsoft Teams Audio Optimization........................................................................................................................... 77 Citrix ADC............................................................................................................................................................................78 Citrix two-factor authentication..............................................................................................................................
Configure the serial settings................................................................................................................................... 109 Configure the camera device...................................................................................................................................110 Configure the Bluetooth settings............................................................................................................................ 111 Secure Digital cards....
Import unassigned users or user groups to public cloud through active directory....................................138 Access Wyse Management Suite file repository................................................................................................ 138 Chapter 10: Troubleshooting your thin client.............................................................................. 141 Capture an HTTP log using ThinOS.........................................................................................
1 Introduction Thin clients running Dell Wyse ThinOS firmware are designed solely for optimal thin client security and performance. These efficient purpose-built thin clients offer ultrafast access to applications, files, and network resources within Virtual Desktop Infrastructure (VDI) environments. With zero attack surface, unpublished API, and encrypted data Wyse ThinOS is virus and malware resistant.
What's new in ThinOS 9.0.2081 (MR1) release? ● ThinOS enhancements ○ Ability to upgrade BIOS using either Admin Policy Tool or Wyse Management Suite. See, Upgrade BIOS. ○ Ability to edit BIOS settings using either Admin Policy Tool or Wyse Management Suite. See, Edit BIOS settings. ○ Ability to install firmware and application packages using Admin Policy Tool. See, Upgrade ThinOS 9.x to later versions using Admin Policy Tool. ○ Ability to configure the WINS server in the Network Setup window.
● Implemented a rule to force usage of complex passwords for VNC or Admin Mode. See, Dell Wyse ThinOS 9.0 MR1 Release Notes at www.dell.com/support. What's new in ThinOS 9.0? ThinOS 9.0 is a Citrix-specific release. Other broker agent connections such as VMware, RDP, and Amazon WorkSpaces are not supported. You must use either Wyse Management Suite or the local Admin Policy Tool to manage your systems as INI parameters are not supported in ThinOS 9.0.
Table 1. Feature comparison (continued) Category Network Display Peripherals Feature ThinOS 9.0 ThinOS 8.
Table 1. Feature comparison (continued) Category Broker agent Authentication Management Security Feature ThinOS 9.0 ThinOS 8.
● The Dell Wyse Management Suite 2.0 Administrator's Guide provides information about configuration, and maintenance of the ThinOS 9.0-based thin clients by using the Wyse Management Suite console.
2 Upgrading the ThinOS firmware It is recommended to use the Wyse Management Suite version 2.0 to upgrade your ThinOS firmware to 9.0. You can also use the USB Imaging Tool version 3.3.0 to install the ThinOS 9.0 Merlin image on your thin client. If you are using ThinOS v8.5 or earlier versions, you must first upgrade your device to ThinOS v8.6 before installing ThinOS 9.0. ThinOS 9.0 displays a change group notification message on the device after you change the group in Wyse Management Suite.
For information about the supported Citrix Workspace App version, Cisco Jabber version, and Imprivata version, see the latest Dell Wyse ThinOS 9.0 Release Notes at www.dell.com/support. NOTE: If the package fails to update, or if the thin client does not work after upgrading to the new firmware, remove all packages and reboot the thin client. Reinstall the package after the reboot. Register ThinOS devices to Wyse Management Suite Register ThinOS devices using Wyse Device Agent Steps 1.
Table 4. Registering device by using DHCP option tags (continued) Option Tag Description Enter False, if you have not imported the SSL certificates from a well-known authority for https communication between the client and Wyse Management Suite server. Name—Group Registration Key Data Type—String This tag directs to the Group Registration Key for the Wyse Management Suite agent.
Add ThinOS firmware to the repository Steps 1. Log in to Wyse Management Suite using your tenant credentials. 2. In the Apps & Data tab, under OS Image Repository, click ThinOS. 3. Click Add Firmware file. The Add File screen is displayed. 4. To select a file, click Browse and go to the location where your file is located. 5. Enter the description for your file. 6. Select the check box if you want to override an existing file. 7. Click Upload.
● Ensure that you have not configured any wallpaper settings on Wyse Management Suite. This is applicable when you are running ThinOS 9.0.1136 build and want to upgrade to 9.0.2081 build. If the wallpaper is configured simultaneously with the ThinOS 9.0.2081 image, the wallpaper fails to download and an error message is displayed. However, this does not affect the upgrade process. Dell Technologies recommends that you disable the Wallpaper settings first, upgrade to 9.0.
2. From the Edit Policies drop-down menu, click ThinOS 9.x. The Configuration Control | ThinOS window is displayed. 3. Click Advanced. 4. In the Firmware field, click Application Package Updates. 5. From the Select the ThinOS Package(s) to deploy drop-down menu, select the package. NOTE: You can upload and deploy multiple firmware packages from the remote repository, tenant cloud repository or operator cloud repository. 6. Click Save & Publish.
6. Click Save & Publish. The thin client restarts. BIOS is upgraded on your device. NOTE: When you use the BIOS upgrade feature for the first time, the BIOS is downloaded even if the existing BIOS version is the same version that is uploaded. Edit BIOS settings Prerequisites ● If you are using Wyse Management Suite, ensure that you have registered the thin client and synchronize the BIOS admin password.
Delete ThinOS application packages You can use the ThinOS local UI or the Wyse Management Suite to delete one or more ThinOS packages. About this task This section describes steps to delete ThinOS packages using the ThinOS local UI. Steps 1. Log in to the ThinOS client. 2. From the system menu, go to System Tools > Packages. All the installed ThinOS packages are listed. 3. Select a package that you want to delete and click Delete. NOTE: To delete all the packages, click Delete all. 4.
3 Getting started with ThinOS 9.0 This chapter helps you to quickly learn the basics and get started with your ThinOS 9.0-based thin client. End User License Agreement End User License Agreement (EULA) is added to ThinOS from the ThinOS 9.0 MR1 release onwards. EULAs must be read and accepted to continue using ThinOS. By default, Dell EULA and HID EULA are added to ThinOS.
Figure 1. Welcome screen 3. Click Dell EULA or HID EULA from the right pane to read the respective EULAs. If you have installed the ThinOS application packages, ensure that you read the respective EULAs of the third-party applications. Figure 2. EULA 4. Select the Click here to accept all EULAs check box and click Accept. 5. On the Select Your Language screen, select a language from the Language drop-down list to start ThinOS in the regional language. Getting started with ThinOS 9.
Figure 3. Select Your Language 6. Click . 7. On the Select Your Keyboard screen, select a keyboard layout from the list. 24 Getting started with ThinOS 9.
Figure 4. Select Your Keyboard 8. Click . 9. On the Select Your Time Zone screen, select a time zone from the list to set the time zone for your thin client. Getting started with ThinOS 9.
Figure 5. Select Your Time Zone The time server with IP addresses or host names is also displayed. 10. Click . 11. On the How do You Connect? screen, do either of the following: ● Local network (Ethernet)—Click this option if you have connected the thin client to an Ethernet using a wired connection. ● Wi-Fi Network—Click this option if you want to select a wireless network. From the list, select a wireless network, and click Connect.
Figure 6. How do You Connect? 12. Click . 13. On the How would you like to import ThinOS configuration? screen, do either of the following: ● From Wyse Management Suite—Click this option if you want to use Wyse Management Suite to manage your thin clients. To register your thin client to Wyse Management Suite, enter the group registration key and the Wyse Management Suite server URL. Select the CA validation check box if you want to enable the CA validation feature.
Figure 7. How would you like to import ThinOS configuration? 14. Click . 15. On the Connect to VDI broker screen, enter the Citrix server address. 28 Getting started with ThinOS 9.
Figure 8. Connect to VDI broker The broker enables you to connect to full desktops using Citrix Virtual Apps and Desktops or individual applications using Citrix Virtual Apps from a centralized host through Citrix Workspace App. To enable the Citrix Workspace based layout of published applications and desktops on the thin client, select the Workspace Mode check box. 16. Click Done to exit the First Boot Wizard. Getting started with ThinOS 9.
Figure 9. Done The device exists from the First Boot Wizard mode, and the ThinOS desktop is displayed. Configure account privileges for ThinOS Account privilege is used to control the user permission to access Admin Policy Tool and System Menu options. You can change a user privilege to High, Customize, or None from the Admin Policy Tool or the Wyse Management Suite console. When you set the user privilege to Customize, you can manually select and enable or disable the options in the ThinOS system menu.
When you set the user privilege to Customize, you can manually select options that you want to enable or disable in the ThinOS system menu. 7. Click Save & Publish. Configure account privileges using Wyse Management Suite About this task This section describes how to configure account privileges using Wyse Management Suite. Steps 1. Go to the Groups & Configs tab and select your desired group. 2. Click Edit Policies. 3. Select ThinOS 9.x from the drop down list.
Connecting a printer To connect a local printer to your thin client, ensure that you obtain and use the correct adapter cables. Before use, you may need to install the driver for the printer by following the printer driver installation instructions. For information about connecting to a printer, see Configuring the printer setup. Desktop overview ThinOS boots to the desktop screen.
Table 7. Taskbar - System tray elements (continued) Element Description Battery Displays the battery percentage. This option is applicable for Wyse 5470 Thin Client. Show desktop Click this icon to switch between the desktop screen and the active dialog boxes. Volume icon Click this icon to increase or decrease the speaker volume or mute the speaker.
Classic desktop features This section includes information about desktop guidelines, shortcut menu, desktop menu, and Connection Manager. Desktop guidelines The classic desktop has a Dell Wyse default background with a horizontal taskbar at the bottom of the screen. Use the following guidelines: ● Icons representing available server connections and published applications are displayed on the desktop. If you pause the mouse pointer over an icon, the information about the connection is displayed.
● ● ● ● ○ Network Setup—Allows selection of DHCP or manual entry of network settings, and server locations. This menu selection is disabled for Low-privileged users. ○ Remote Connections—Allows you to configure the Broker agent connection. ○ Central Configuration—Allows you to configure the Wyse Management Suite server settings. ○ VPN Manager—Allows you to configure the VPN connection. ○ System Preferences—Allows you to configure general settings such as screensaver, locale, and time and date.
○ For configuring these settings using ThinOS local UI, see Configuring the connection brokers. ○ For configuring these settings using Wyse Management Suite, see Edit the ThinOS 9.x policy settings. Configure ThinOS using Admin Policy Tool ThinOS 9.0 does not support FTP, HTTP, HTTPS file server, and INI parameter settings. You can configure these settings using a local management tool called Admin Policy Tool.
Table 9. Admin Policy Tool (continued) Feature Sub-Feature ThinOS 9.0 MR1 Additional information Personalization Device Info Supported N/A Personalization Desktop Supported You must restart the client for all changes to take effect. Personalization Screen Saver Supported N/A Peripheral Management RFIdeas Reader Supported N/A Peripheral Management Printers Supported N/A Peripheral Management Audio Supported You must restart the client for all changes to take effect.
Table 9. Admin Policy Tool (continued) Feature Sub-Feature ThinOS 9.0 MR1 Additional information Services WMS Settings Supported N/A Services Troubleshooting Settings Supported N/A BIOS Dell Wyse 3040 Supported This feature is supported from ThinOS 9.0 MR1 release onwards. BIOS Dell Wyse 5070 Supported This feature is supported from ThinOS 9.0 MR1 release onwards. BIOS Dell Wyse 5470 Supported This feature is supported from ThinOS 9.0 MR1 release onwards.
Figure 12. Unlock window Shut down and restart About this task This section describes how to use the Shutdown dialog box to either shut down the system or restart the system. NOTE: The Dell logo is updated from ThinOS 9.0.3030 (MR2) version. Steps 1. From the desktop menu, click Shutdown. The shutdown dialog box is displayed. Getting started with ThinOS 9.
Figure 13. Shutdown dialog box 2. Click any of the following options: ● Shutdown the system—Enables you to shut down the system. ● Restart the system—Enables you to restart the operating system. 3. Click OK to save settings. Battery information This section is applicable to the Wyse 5470 Thin Client. The battery indicator is displayed on the system tray. The following table contains the battery indicators: Table 10.
Table 10. Battery indicators (continued) Battery status Icon Battery 0% - 8% without connecting the AC adapter ● When the battery is lower than 12%, a notification is displayed at the right-bottom with the remaining percentage. ● Plugging in the AC adapter to charge the device increases brightness by 10% and disconnecting the AC adapter decreases brightness by 10%. ● By default, the critical battery level is 5%. When the battery reaches the critical level, ThinOS is turned off automatically.
When you install packages or restart the ThinOS device, the ThinOS client verifies the version of the installed package. If you have not installed the latest package version, the details about the current package version and the recommended package version are displayed. ● ENET tab—Displays information about wired network connections. ● WLAN tab—Displays information about wireless network connections.
Wyse 5470 Thin Client—The AC power must be connected to wake the Wyse 5470 Thin Client using the USB keyboard or mouse. You cannot wake the thin client using the USB keyboard or mouse that is connected to a Dell WD19 docking station. You can also wake the Wyse 5470 Thin Client by opening the lid. Import certificates to ThinOS from Admin Policy Tool or Wyse Management Suite Steps 1. Open the Admin Policy Tool on your thin client or go to the ThinOS 9.x policy settings on Wyse Management Suite. 2.
4 Configuring the global connection settings About this task This section describes how to use the Global Connection Settings dialog box to configure the ICA connection settings. Steps 1. Log in to the Citrix Broker agent. 2. On the desktop taskbar, click the Connection Manager icon, and then click Global Connection Settings. The Global Connection Settings dialog box is displayed. 3. Click the Session tab to configure the options that are available to all sessions.
5 Configuring connectivity This chapter helps you understand various configuration settings for a secure connection. To configure the settings on the classic desktop, click System Setup from the desktop menu, and use the configuration tabs. Configuring the network settings Use the network options to configure the network connection based on your requirement. Configure the general settings About this task This section describes how to configure the general network settings on your thin client. Steps 1.
● Wired connection 1 + Wired connection 2 NOTE: The limitation of the dual IPv6 network is that the device cannot automatically determine which connection to use among the two. b. Use Static Name Servers—By default, this check box is not selected, and the thin client fetches the server IP address from DHCP.
Figure 15. Options tab a. Interpret DHCP Option IDs—Enter the supported DHCP options. Each value can only be used one time. Table 12. DHCP option tags Option Description Additional information 165 Wyse Management Suite server Optional string. Specifies the IP address of the Wyse Management Suite server. 166 Wyse Management Suite MQTT server Optional string. Specifies the IP address of the MQTT server. 167 Wyse Management Suite CA Validation Optional string. Specifies the CA validation.
Table 12. DHCP option tags (continued) Option Description Additional information server or the MQTT server is null, the Wyse Management Suite agent sets the values to the default server values. b. Interpret DHCP Vendor-Specific Info—Select this check box for automatic interpretation of the vendor information. c. DHCP Vendor ID—Displays the DHCP vendor ID when the Dynamically allocated over DHCP/BOOTP option is selected. d.
a. From the Ethernet Select drop-down list, select a wired network connection. NOTE: For Wyse 5070 Thin Client without SFP or RJ45 module, the ENET0 option is selected by default. For Wyse 5070 thin client with SFP or RJ45 module and Wyse 5470 Thin Client that is connected to Dell WD19 docking station, select either ENET0 or ENET1 based on your network preference. b. From the Ethernet Speed drop-down list, select a value for the Ethernet speed. The default value is Auto-Detect.
NOTE: Ensure that you select the PFX file only. ○ From the Authenticate drop-down list, select either user authentication or machine authentication that is based on your choice. The following kinds of server names are supported—all examples are based on Cert Common name company.dell.com: ￭ ￭ ￭ *.dell.com *dell.com *.com NOTE: Using only the FQDN, that is, company.dell.com does not work. Use one of the options, for example servername.dell.com (*.dell.
Figure 17. WLAN tab ● Add—Use this option to add and configure a new SSID connection. You can configure the SSID connection from the available security type options. After you configure the SSID connection, the added SSID connection is listed on the WLAN tab. ● Remove—Use this option to remove an SSID connection from the list. ● Properties—Use this option to view and configure the authentication properties of an SSID connection that is displayed in the list.
Steps 1. From the desktop menu, click System Setup > Network setup. The Network setup dialog box is displayed. Table 13. Supported protocols Component Supported protocols Additional information Wyse Management Suite HTTP, HTTPS, and It is recommended to use the SOCKS5 protocol. SOCKS5 Citrix RealTime Media Engine (RTME) HTTP and HTTPS N/A 2. Click the Proxy tab, and configure any of the following options: Figure 18. Proxy tab a. Configure the proxy servers based on your requirement.
● Select the Use the first proxy server for all protocols check box to enable all the protocols to use the same server in the HTTP Proxy fields. Both HTTP and HTTPS proxy use the same host and port, and SOCKS5 proxy agent uses HTTP host with default Socks5 port (1080). b. Specify the supported applications as Wyse Management Suite, FR, and RTME separated by a semicolon in the Apply proxy server on field. 3. Click OK to save your settings. User scenario 1. Configure the SOCKS5 proxy server host and port. 2.
2. On the Broker Setup tab, select the Citrix option from the Broker type drop-down list. You can configure the broker setup to connect to the Citrix virtual desktop environments. For instructions about configuring the Citrix broker setup, see Configuring the connection brokers. 3. Click OK to save your settings. Configure the General Options About this task This section describes how to configure the general options on your thin client. Steps 1.
Configure the authentication settings About this task This section describes how to configure the authentication settings on your thin client. Steps 1. From the desktop menu, click System Setup > Remote connections. The Remote Connections dialog box is displayed. 2. Click the Authentication tab, and select one of the following authentication types: Figure 21.
The following OneSign features or actions are supported: ● Client and Broker authentication ○ Citrix Virtual Apps (formerly Citrix XenApp) ○ Citrix Virtual Apps and Desktops (formerly Citrix XenDesktop) ● Kiosk Mode ● Fast User Switching ● Non-OneSign user VDI access ● Hotkey Disconnect ● Proximity card reader redirection ● Guided Question and Answer login ● Authenticate w/Password ● Authenticate w/Password + Password Change ● Authenticate w/Password + Password Change | New Password is Invalid ● Authenticat
● Lock Screen type—Use this option to set the lock screen type. Only obscure type is supported. ● Hot key to lock workstation or log off user—Use this option to set Hot keys for ThinOS.
Steps 1. Tap the proximity card. The card enrollment page is displayed. 2. Enter the credentials and click OK. Proximity card is enrolled successfully. Use smart card as proximity card You can use a smart card as a proximity card to authenticate the user. When you tap the smart card on the smart card reader, the Imprivata agent uses the smart card's unique serial number as the Unique ID (UID) of the proximity card. About this task This section describes how to use a smart card as a proximity card. Steps 1.
If you enter a wrong password or PIN, the second authentication factor window is displayed with the warning message OneSign could not authenticate you. Try again. Imprivata OneSign ProveID Embedded ThinOS supports the Imprivata OneSign ProveID Embedded (PIE) feature that enables secure authentication to virtual desktops and applications. Using this feature, you can seamlessly access the clinical applications. The PIE solution simplifies access to roaming desktops with Citrix Virtual Apps and Desktops.
Table 15. Imprivata ProveID Embedded feature matrix (continued) Feature Description Smart card Authentication/ Re-Authentication Modalities using Virtual Channel ThinOS 9.0 Not applicable Fingerprint biometrics Supported Question and Answer Supported Proximity card Supported Smart card Not applicable Fingerprint biometrics Supported Imprivata Hands Free Authentication Supported The overall PIE configuration on ThinOS includes the following tasks: 1. Configure the OneSign Appliance.
● Using Wyse Management Suite. For more information, see Upload and push ThinOS application packages using Wyse Management Suite. ● Using Admin Policy Tool. For more information, see Upload and install ThinOS application packages using Admin Policy Tool. Enable PIE mode on ThinOS You can either use the ThinOS 9.x policy settings on Wyse Management Suite or the local Admin Policy Tool to enable the Imprivata ProveID Embedded (PIE) mode. Steps 1.
Import the OneSign appliance SSL certificate automatically Prerequisites ● Ensure that you have created a group in Wyse Management Suite with a valid group token. ● Ensure that you have registered the ThinOS devices to Wyse Management Suite. ● Ensure that you have uploaded the SSL certificate to Apps & Data > File Repository > Inventory. Steps 1. Log in to Wyse Management Suite. 2. Go to the Groups & Configs page, and select your preferred group. 3. Click Edit Policies > ThinOS 9.x.
4. Click OK. 5. Go to System Setup > Remote Connection > General Options. 6. Enter the default sign-on username, password, and domain. 7. Click OK. Configuring the central configurations Use the Central Configuration dialog box to configure the Wyse Management Suite server settings. Configure the Wyse Management Suite settings About this task This section describes how to configure the Wyse Management Suite settings on your thin client. Steps 1.
c. In the Group Registration Key field, enter the group registration key as configured by your Wyse Management Suite administrator for your group. To verify the key, click Validate Key. NOTE: A Group Registration Key is not required for the private Wyse Management Suite server. You can provide the Wyse Management Suite server details to enable the device to check in to Wyse Management Suite. ThinOS registers to a quarantine tenant in Wyse Management Suite. d.
Figure 23. VPN Manager a. Enter the name of the session in the Name field. This option is mandatory. The maximum character limit is 21 characters. b. Enter the IP address of the VPN server in the Server field. This option is mandatory and is defined as either an IP address or a hostname. The maximum character limit is 63 characters. c. Enter the login username in the Username field. This option is mandatory. The maximum character limit is 31 characters. d. Enter the password in the Password field.
6 Configuring the connection broker—Citrix In a Virtual Desktop Infrastructure (VDI) environment, a connection broker is a software entity that enables you to connect to an available desktop. The connection broker facilitates the VDI environment to securely and efficiently manage the centrally hosted desktop environments. ThinOS 9.0 enables you to configure the Citrix connection broker for accessing Citrix Virtual Apps and Desktops.
Table 18. Citrix Workspace app feature matrix (continued) Feature* HDX Graphics Authentication Security Keyboard enhancements ThinOS 9.0 Web-cam redirection Limited support¹ Video playback Supported Skype for business Optimization pack Supported Cisco Jabber Unified Communications Optimization Supported Windows Multimedia redirection Supported UDP Audio Supported H.
Configure the Citrix broker setup About this task This section describes how to configure the Citrix broker setup on your thin client. Steps 1. From the desktop menu, click System Setup > Remote Connections. The Remote Connections dialog box is displayed. 2. On the Broker Setup tab, select Citrix from the Select Broker Type drop-down list, and do the following: Figure 24. Broker Setup a.
3. Click OK to save your settings. Classic mode vs Workspace mode This section summarizes the differences between classic mode and workspace mode. Figure 25.
Figure 26. Workspace mode Table 19. Classic mode vs Workspace mode Item Classic mode Workspace mode How to enable By default, the ThinOS loads the classic mode if you do not select the Workspace mode check box during Citrix broker setup. Select the Workspace mode check box during Citrix broker setup. Desktop elements Displays the ThinOS full taskbar and the classic desktop. Displays the ThinOS full taskbar and the workspace desktop.
Table 19. Classic mode vs Workspace mode (continued) Item Classic mode Workspace mode Log off all the connected ICA sessions Click the PNAmenu button on the taskbar, and then click Logoff. Click the button menu in the upper-right corner of the screen, and then click Connection Center > Logoff. Sign out of broker agent Click the Sign-off button in Connection Manager or from the Shutdown menu. Click the button menu in the upper-right corner of the screen, and then click Sign out.
Table 20. Supported environment (continued) Component Supported platform/supported versions ● Citrix Virtual Apps and Desktops (formerly XenDesktop) 5.6, 6.5, 7.x ● Citrix Virtual Apps (formerly XenApp) 6.5, 7.
For more information about Skype for Business in VDI environments, see the Microsoft documentation at docs.microsoft.com. Use the Skype for Business application to perform the following tasks: ● Start an audio or video call. ○ Select a user to call. ○ Call from the IM window. ○ Type a name or number to call. ● Answer the call. ○ Answer an audio call. ○ Answer a video call. ○ Use the headset button to answer the call. ● Transfer call, mute, or hold call.
Table 21. Citrix RTME call statistics (continued) Platform name RTME version Call statistics* Camera Video resolution Video codec Video frame rate 1280 x 720 H.264-UC (CAM) 30 fps Logitech C930e 960 x 540 H.264-UC (SW) 30 fps Onboard camera 1280 x 720 H.264-UC (CAM) 30 fps Logitech C930e Wyse 5470 Thin Client 2.8 Wyse 5070 Thin Client 2.8 1280 x 720 H.264-UC (CAM) 30 fps Logitech C930e Wyse 3040 Thin Client 2.8 848 x 480 H.
Setting up the Cisco Jabber Softphone for VDI About this task This section describes how to install and use the Cisco Jabber Softphone for VDI on a Citrix desktop. Steps 1. Go to www.cisco.com, and download the following software: ● Cisco JVDI Agent 12.8 ● Cisco Jabber application 12.8 2. On the Citrix virtual desktop, install Cisco JVDI Agent. Double-click the file and follow the installation wizard steps. 3. On the Citrix virtual desktop, install Cisco Jabber.
NOTE: It is recommended that you reduce the video resolution to 640 x 360p with 30fps on the Wyse 3040 Thin Client. For information about troubleshooting your Cisco Jabber, see the Deployment and Installation Guide for Cisco Jabber Softphone for VDI at www.cisco.com. For information about Cisco Jabber-related issues, see the Release notes for Cisco Jabber Softphone for VDI document at www.cisco.com.
Cisco Jabber call statistics Table 23. Cisco Jabber call statistics Platform Citrix Apps and Desktops VDI Video resolution Frame rate Wyse 5470 All-in-One Thin Client 7.15 LTSR CU5 Windows 10 x64 1280 x 720p 25 fps Wyse 5470 Thin Client 7.15 LTSR CU5 Windows 10 x64 1280 x 720p 25 fps Wyse 5070 Thin Client 7.15 LTSR CU5 Windows 10 x64 1280 x 720p 30 fps Wyse 3040 Thin Client 7.15 LTSR CU5 Windows 10 x64 1280 x 720p 30 fps Wyse 5470 All-in-One Thin Client 7.
Table 24.
● Federated Authentication Service with Azure active directory ● OKTA Citrix two-factor authentication ThinOS supports Citrix two-factor authentication that authenticates the identity of the user twice before granting access, adding an extra level of security. For local authentication, there must be a user profile that is created in the Citrix ADC database. For external authentication, the username and password that is entered must be the same as registered in the authentication server.
Example For more information about configuring Citrix ADC with DUO authentication, see the Citrix NetScaler Gateway Guide at www.duo.com. Configure Citrix ADC using CensorNet MFA authentication Prerequisites SMS PASSCODE is re-branded as CensorNet MFA. You can configure the Citrix ADC (formerly NetScaler) to use a One Time Passcode/Password (OTP) in the form of a personal identification number (PIN) or passcode. To obtain this one-time password, you must install CensorNet app on your mobile.
The Remote Connections dialog box is displayed. 2. Click the Broker Setup tab and select Citrix from the Select Broker Type drop-down list. 3. Enter the IP address of the Citrix ADC FQDN server in the Broker Server field. You can configure other options if required. 4. Click OK. The NetScaler login window is displayed. 5. Launch the Google Authenticator application on your phone and get the passcode. 6. In the Citrix ADC login window, enter the passcode and click OK.
9. If you are using mobile app, approve the notification. If you are using the authentication phone, verify your information through a phone call or a text code. 10. Log in to Citrix ADC and launch the session. Enable Azure AD Self-Service Password Reset function for Citrix ADC Single Sign-on with SAML authentication Prerequisites 1. 2. 3. 4. Create an Azure AD user in Azure Active Directory. Add the user to Azure AD Citrix ADC (formerly NetScaler) Enterprise application users and groups.
Limitation Only OKTA with Citrix Gateway (RADIUS) is verified. However, the StoreFront with OKTA SAML authentication or OKTA with Citrix Gateway (SAML) is not verified .. Citrix Cloud services ThinOS supports Citrix Cloud services. It acts as a single management console to deploy applications or desktops on any virtual or cloud setup for a secure digital workspace. For more information about Citrix Cloud services, see the Citrix Cloud article at docs.citrix.com.
Steps 1. Add a service record (SRV) to your DNS server to enable email-based discovery. To add a service record to the DNS server, do the following: a. b. c. d. e. f. g. h. i. Log in to the DNS server. Go to DNS > Forward Lookup Zone. Right-click Forward Lookup Zone, and click Other New Records. In the Resource Record Type dialog box, select Service Location (SRV). Click Create Record. In the Service field, enter _citrixreceiver. In the Protocol field, enter _tcp.
Enable HDX Adaptive Display V2 About this task This section describes how to enable HDX Adaptive Display V2 using Citrix Studio. Steps 1. Go to Citrix Studio > Use video codec for compression policy. 2. Select the For actively changing regions option. 3. On the ThinOS client, launch an ICA desktop. 4. Open the web browser and play your preferred video. HDX adaptive display V2 is used for video decoding on the ThinOS client.
HTML5 Video Redirection HTML5 Video Redirection controls and optimizes the way Citrix Virtual Apps and Desktops servers deliver HTML5 multimedia web content to users. This feature is available for internal web pages only. It requires the addition of JavaScript to the web pages where the HTML5 multimedia content is available, for example, videos on an internal training site. The following policies must be enabled on the server side: ● Windows Media redirection—By default this option is enabled.
Enable UDP audio in a Citrix session Citrix recommends that you use audio over User Datagram Protocol (UDP) in low-bandwidth network connections for better audio quality. ThinOS does not support UDP audio over Citrix ADC (formerly NetScaler) due to Linux Citrix Workspace app limitation. Steps 1. Start the Admin Policy Tool on your ThinOS 9.0-based device or open the ThinOS 9.x Policy settings in Wyse Management Suite.
In the server default mode, both Linux and Windows use the session (VDA) side keyboard layout with predictable output. In this release, ThinOS has a customized Citrix package where the keyboard layout is set to server default mode for predictable output. The keyboard layout that you select on the thin client is not automatically synchronized in the VDA session. VDA users must select or switch the keyboard layout inside the VDA session using the Windows Input Method Editor (IME) language bar.
Table 25. Citrix Workspace app keyboard layout configuration for VDA users on ThinOS (continued) VDA user scenario ThinOS build Wyse Management Suite settings VDA settings Summary ● Enable IME on the Windows lock screen. ● Set the default keyboard layout to any non-English keyboard layout. ● In the system registry of VDA, go to HKEY_LOCAL_MACHINE\SYSTEM\Cur rentControlSet\Control\Keyboa rd Layout and create the following DWORD entry: keyboard layout is not switched in the VDA desktop using the IME lan
Table 27. Citrix Workspace app Linux keyboard layout settings—Client and VDA Mode Client-side settings Server or VDA-side settings Additional information Server default (This mode is set by default in ThinOS 9.0.4024). ~/.ICAClient/wfclient.ini Setting is configured on the StoreFront server. For example, Set the mode on either the client side or the server side. This mode takes the highest priority. [WFClient] keyboardlayout=(Server Default) C:\inetpub\wwwroot\Citrix\ [store name] \App_Data\default
Table 27. Citrix Workspace app Linux keyboard layout settings—Client and VDA (continued) Mode Client-side settings disabled in ThinOS 9.0.4024). [ICA 3.0] Server or VDA-side settings Additional information KeyboardSync=Off ~/.ICAClient/wfclient.ini [WFClient] keyboardlayout=(User Profile) Limitations—Keyboard shortcut keys such as Ctrl+Alt+Down, Ctrl+Alt+Left, and Ctrl+Alt+Right do not work inside the VDI session. To resolve this issue, press the Ctrl+Alt key combination inside the session.
Table 28.
Table 28. ThinOS dynamic synchronization support (continued) Keyboard Synchronization Turkish Supported U.S.International Not supported NOTE: Keyboard layout dynamic synchronization mode is disabled in ThinOS v9.0.4024 build. Keyboard enhancements on Windows VDA ThinOS supports the Unicode Keyboard Layout Mapping on Citrix Apps and Desktops. This feature enables you to use the Unicode keyboard layout mapping for non-Windows Citrix Workspace app on the Windows VDA.
NOTE: You must register the security questions for users before using the unlock account or reset password feature. 2. Click Unlock account or Reset password based on your choice, and then click OK. Unlock an account After you register the security questions, do the following to unlock your account: 1. Choose a task (Unlock account) in the Account Self-Service window. 2. Enter the username. The Unlock Account dialog box is displayed. 3. Enter the registered answers to the security questions.
Anonymous logon The Anonymous logon feature enables the users to log into the StoreFront server configured with unauthenticated store without Active Directory (AD) user credentials. It allows unauthenticated users to access the applications instead of AD accounts. NOTE: Anonymous logon is not supported with legacy mode of StoreFront server. Configure the Citrix session properties About this task This section describes how to configure the Citrix HDX connections on your thin client. Steps 1.
Steps 1. Connect multiple displays to ThinOS device. 2. Go to System Setup > Display, disable Mirror Mode, and configure the display layout. 3. Launch an ICA desktop. By default, the ICA desktop is launched in the full-screen mode. Table 29.
About this task This section describes how to configure the Citrix UPD usage on your thin client. Steps 1. Connect a printer to the ThinOS client. 2. From the desktop menu, click System Setup > Printer. The Printer Setup dialog box is displayed. 3. Enter the name of the printer in the Printer Name box. 4. Enter any string of the Printer identification in the Printer Identification box. 5.
7 Configuring the thin client local settings You can configure the local settings on the device using the System Preferences, Display, Peripherals, and Printer Setup dialog boxes. Depending on user privilege level, some dialog boxes and options may not be available for use. Configuring the system preferences Use the System Preference dialog box to select the system preferences such as screen saver, time/date, and custom information settings.
Only the following messages are applicable for French locales: ● ● ● ● ● ● ● ● ● ● ● ● ● ● Username/Password/Domain System Information Shut down the system, restart the system, reset the system setting to factory default OK, Cancel Initiating devices Looking up IP address from DHCP, Note: Pressing CTRL-ESC keys cancel out of network check Retry DHCP for an IP address Waiting for network link.
b. From the Time Format drop-down list, select either 12-hour time format or 24-hour time format. c. From the Date Format drop-down list, select a date format to be used for date and time representation. d. In the Time Servers field, enter the IP addresses or host names of the time server with optional TCP port number. Each entry with an optional port number is specified as Name-or-IP: port. If not specified, port 80 is used. When you are using user profiles, locations can be supplied through user profiles.
Figure 30. Power And Sleep 3. To set the power and sleep options when the thin client is on battery, change the following options in When on battery: a. From the Power And Sleep drop-down list, select Power off or Sleep. b. From the Timer drop-down list, select the duration for the thin client to be idle to enter sleep mode or power off. c.
4. To set the power and sleep options when the thin client is plugged in, change the following options in Power And Sleep > When plugged in: a. From the Power And Sleep drop-down list, select Power off or Sleep. b. From the Timer drop-down list, select the duration for the thin client to be idle to enter sleep mode or power off. c.
If you clear the Mirror mode check box, the Span Mode is enabled. Blocks that are displayed on the screen represent the number of displays connected to the thin client. Each block represents a single display screen. Figure 32.
Figure 33. Mirror display setup Every display contains a unique display order number and display configuration. You can move the blocks horizontally or vertically and construct the multidisplay layout in mixed directions. To construct a new display layout, move the blocks to your preferred position, and click Apply. A new display layout is created. However, when the block is moved to an incorrect position, the system sets the block to its default position.
NOTE: The default screen resolution on the Wyse 5470 Thin Client is 1366 x 768 or 1920 x 1080 depending on the configuration. The default screen resolution on the Wyse 5470 All-in-One Thin Client is 1920 x 1080. ○ In Mirror Mode, the resolution list is derived from the intersection of resolutions in all connected displays. ○ In Span Mode, select a display block and change its resolution. 3. Click Test. The new display settings are applied, and you can preview the modified display. 4.
Figure 34. Keyboard a. From the Keyboard Layout drop-down list, select a keyboard layout. The default layout is set to English (United States). b. From the Delay before Repeat drop-down list, select the time for Repeat Delay. The time specifies the pause between pressing the key on the keyboard and when the key starts repeating itself. c.
Table 30.
e. Select the Disable trackpad check box if you want to disable the touchpad on the device. This option is applicable only to the Wyse 5470 Thin Client. f. Select the Disable trackpad while typing check box if you want to disable the touchpad while typing using the integrated keyboard. This option is applicable only to the Wyse 5470 Thin Client. 3. Click OK to save your settings. Touchpad gestures This section is applicable to the Wyse 5470 Thin Client.
Figure 36. Audio a. From the Playback Devices drop-down list, select the type of the audio device. ● Move the slider either to the right or left to control the volume settings for playback devices. ● Select the Mute check box to mute the audio. ● Select the Speaker check box to enable the onboard speaker. b. From the Recorded Devices drop-down list, select the type of the record device. ● Move the slider either to the right or left to control the volume settings for record devices.
Figure 37. Serial a. Click any of the Select Port options to select a COM port. The default port is set to COM 1. b. From the Baud Rate drop-down list, select the Baud Rate. The Baud rate specifies the number of signal changes that occur per second. The default value is 9600. c. Click any of the Parity options to set the parity property for the serial port connection. d. Click any of the Stop options to set the stop bits for the serial port connection. The default value is 1. e.
Figure 38. Camera 3. From the Device drop-down list, select a camera device that is connected to your thin client. 4. Click Preview. The camera is turned on and you can see yourself or whatever the camera is pointed at. 5. Click Stop to stop the camera preview. 6. Click OK to save your settings. For Wyse 5470 and Wyse 5470 All-in-One thin clients, the integrated camera on the thin client does not support hardware encoding, so the performance is limited.
Figure 39. Bluetooth Bluetooth-enabled devices such as headsets and mouses that are available in the thin client environment are listed on the Bluetooth page. The following attributes are displayed in the list: ● Name—Specifies the name of the Bluetooth-enabled device. ● Type—Specifies the type of the Bluetooth-enabled devices, such as headsets, mouses, and keyboards. ThinOS supports Human Interface Devices (HID) devices. HID includes mouse and keyboard.
3. Select a Bluetooth device that is not connected, and click Connect. If the Bluetooth device is connected successfully, the status is displayed as Connected in the Bluetooth window. The following are the functions that are available: ● Scan—All Bluetooth devices enter into Page Scan mode. Different Bluetooth devices enter into the Page Scan mode at different instances such as when a specific button is pressed three times or a specific button is pressed and held until the LED turns blue.
Configure the ports settings About this task This section describes how to configure the port settings on your thin client: Steps 1. From the desktop menu, click System Setup > Printer. The Printer Setup dialog box is displayed. 2. Click the Ports tab, and do the following: Figure 40. Ports a. Select Port—Select a port from the drop-down list. Selecting LPT1 or LPT2 sets the connection to a direct-connected USB printer. If you are using the Wyse 5070 Extended Thin Client, select LPT2 for the USB printer.
Figure 41. LPD NOTE: Be sure to check with your vendor that the printer can accept Line Printer Request print requests. a. Select LPD—Select the LPD port from the drop-down list. b. Printer Name —Enter the name of the printer. If you do not specify a printer name, the LPD queue name is used automatically. c. Printer Identification—(Required) Enter the type or model of the printer in the exact text of the Windows printer driver name—including capitalizations and spaces.
Figure 42. SMB a. Select SMB—Select the SMB port from the drop-down list. b. Printer Name—Enter the name of the printer. If you do not specify a printer name, the SMB shared printer name is used automatically. c. Printer Identification—(Required) Enter the type or model of the printer in the exact text of the Windows printer driver name—including capitalizations and spaces. Printer mapping in a Citrix session on ThinOS uses Citrix UPD (Universal Printer Driver).
Figure 43. Options 3. Click OK to save your settings. Using the Help When you click the Help tab, the following message is displayed in the text box. Printer Identification is supplied by printer device. Change it to a Window’s printer driver name or setup a driver mapping file. Reset to factory defaults A high-privileged or stand-alone user can reset the thin client to factory default settings from the Shutdown dialog box.
8 Using the system tools Use the System Tools option to view all the connected devices, installed packages, and imported certificates into the ThinOS client. About this task This section describes how to access the system tools on your thin client. Steps 1. From the desktop menu, click System Tools. The System Tools dialog box is displayed. 2. Click the Devices tab to view all the locally attached devices, including USB, on applicable platforms.
Figure 45. Certificates ● Use the Enable/Disable FIPS slide switch to enable or disable the Federal Information Processing Standard (FIPS) Publication 140-2 authentication compliance. ● From the Import From drop-down list, select USB Storage, and click Import. Browse and select the appropriate certificate that is stored in the USB drive. ● Select a certificate from the list, and click View Certificate to details such as version, validity, and serial number.
Request the certificate manually About this task To request the certificate manually, do the following: Steps 1. Go to System Tools > Certificates > Request Certificate. The Request Certificate dialog box is displayed.
Figure 46. Request Certificate 2. Enter the appropriate values in the Request Certificate dialog box, and then click the Request Certificate button. The certificate request is sent to the server, and the client receives the response from server and installs both CA certificate and client certificate. 3. Click Ok to save your changes. The CA Certificate Hash type supports MD5, SHA1, and SHA256. The request server URL can be an HTTP or HTTPS link. You can add the protocol prefix before the URL.
Request the certificate automatically using Wyse Management Suite Steps 1. Log in to Wyse Management Suite. 2. Go to Groups & Configs and select your preferred group. 3. Expand Edit Policies and click ThinOS 9.x. The Configuration Control | ThinOS window is displayed. 4. In the Advanced tab, click Privacy & Settings. 5. Click SCEP. 6. Click the Enable Auto Enrollment slider switch to enable automatic certificate enrollment using the SCEP server. 7.
9 Using Wyse Management Suite Functional areas of Wyse Management Suite console The Wyse Management Suite console is organized into the following functional areas: About this task ● The Dashboard page provides information about the current status on each functional area of the system. ● The Groups & Configs page employs a hierarchical group policy management for device configuration. Optionally, subgroups of the global group policy can be created to categorize devices according to corporate standards.
NOTE: Select the This is a ThinOS Select group parent option to create a parent select group for ThinOS devices. For more information, see Create a ThinOS Select group. 4. In the Registration tab, select the Enabled check box under Group Token. 5. Enter the group token. 6. In the Administration tab, you can select the name of group administrators who are tasked with managing this group.
2. In the Editing Default Device Policy Group dialog box, edit the required group information. 3. Click Save. Create a user policy group You can create groups for the global user group policies and categorize users and devices based on their user groups. Steps 1. On the Groups & Configs page, click the Default User Policy Group option. 2. Click . 3. In the Add New Group dialog box, enter the Group Name, Description, Domain, AD Attribute and AD Attribute Name. 4.
Remove a group As an administrator, you can remove a group from the group hierarchy. Steps 1. In the Groups & Configs page, select the group that you want to delete. 2. Click . A warning message indicating that this action removes one or more groups from the group tree hierarchy is displayed. 3. From the drop-down list, select a new group for users and devices in the current group. 4. Click Remove Group.
7. Click Save & Publish. NOTE: After you click Save & Publish, the configured settings are also displayed in the Standard tab. Managing devices The Device page enables you tp perform a routine device management task by using the management console. To locate the inventory of the devices, click the Devices tab. You can view a subset of the devices by using various filter criteria, such as groups or subgroups, device type, operating system type, status, subnet, platform, or time zone.
7. From the OS Version drop-down list, select an OS version. 8. From the Agent Version drop-down list, select an agent version. 9. From the Subnet/Prefix drop-down list, select a subnet. 10. From the Timezone drop-down list, select the time zone. 11. From the Device Tag drop-down list, select the device tag. 12. Click Save to save the current filter. The Save Current Filter dialog box is displayed. 13. Enter the name and description for the filter. 14.
The device command is a recurring job. On selected days of the week and at a specific time the commands are sent to the selected devices. 3. From the drop-down list, select the type of operating system. 4. Enter the name of the job. 5. From the drop-down list, select a group name. 6. Enter the job description. 7. From the drop-down list, select the date or time. 8. Enter/select the following details: ● Effective— Enter the starting and ending date. ● Start between—Enter the starting and ending time.
Create unmanaged device auto assignment rules About this task To create rules for the unmanaged device auto assignment, do the following: Steps 1. Click the Rules tab. 2. Select the Unmanaged Device Auto Assignment option. 3. Click the Add Rules tab. 4. Enter the Name, and select the Destination group. 5. Click the Add Condition option, and select the conditions for assigned rules. 6. Click Save. The rule is displayed in the unmanaged group list.
Create a rule for alert notification About this task To create a rule for alert notification, do the following: Steps 1. Click the Rules tab. 2. Select the Alert Notification option. 3. Click Add Rule. An Add Rule window is displayed. 4. From the Rule drop-down list, select a rule. 5. Enter the Description. 6. From the Group drop-down list, select the preferred option. 7. From the drop-down menu, select a target device to apply Notification Target and the time duration to apply Notification Frequency. 8.
4. From the Timeframe drop-down menu, select any one of the following operating systems: This option enables you to view the events which occurred in a particular timeframe. The available options in the drop-down menu are: ● Today ● Yesterday ● This Week ● Custom 5. From the Event Type drop-down menu, select the operating system. All ● ● ● ● ● ● the events are classified under particular groups.
5. Select the check box to use the same username as mentioned in the email. 6. Do one of the following: ● If you click the Personal Information tab, enter the following details: ○ First name ○ Last name ○ Title ○ Mobile phone number ● If you click the Roles tab, enter the following details: a. In the Roles section, from the Role drop-down list, select the Administrator role.
Bulk import end users Steps 1. Click Users. The Users page is displayed. 2. Select the End Users option. 3. Click Bulk Import. The Bulk Import window is displayed. 4. Click Browse, and select the .csv file. 5. Click Import. Create end-user exceptions You can configure and deploy settings to an individual user. The settings are applied to the user account and are applied to the thin client when the user logs in. This option is applicable only to thin clients running ThinOS 9.x operating system. Steps 1.
8. Click Login. 9. On the User Group page, click Group name and enter the group name. 10. In the Search field, type the group name that you want to select. 11. Select a group. The selected group is moved to the right pane of the page. 12. In the User Name Contents field, enter the user name . 13. Click Import Users or Import Groups. NOTE: If you provide an invalid name or do not provide a last name, or provide any email address as name, then the entries cannot be imported into Wyse Management Suite.
4. To configure the ADFS details, click Add Configuration, and do the following: NOTE: To allow tenants to follow the ADFS configuration, upload the ADFS metadata file. a. To upload the .XML file stored on your thin client, click Load XML file. The file is available at https://adfs.example.com/FederationMetadata/2007–06/ FederationMetadata.xml. b. Enter the details of the entity ID and X.509 signing certificate in the respective boxes. c.
Table 34.
Table 34.
7. 8. 9. 10. 11. Click the Unregister option to unregister the on-premises service. Click Edit to edit the files. From the drop-down list of Concurrent File Downloads option, select the number of files. Enable or disable Wake on LAN option. Enable or disable Fast File Upload and Download (HTTP) option. ● When HTTP is enabled, the file upload and download occurs over HTTP. ● When HTTP is not enabled, the file upload and download occurs over HTTPS. 12.
5. Optionally, clear the Allow devices from subnets not mapped to this file repository to download files from this repository as a fallback method using subnet proximity check box if you want the file repository to be accessed only through the configured subnets or ranges. NOTE: The Allow devices from subnets not mapped to this file repository to download files from this repository as a fallback method using subnet proximity option is selected by default. This feature is not supported on ThinOS 9.x devices.
10 Troubleshooting your thin client About this task You can use the troubleshooting options on the ThinOS desktop to troubleshoot your device. Steps 1. From the desktop menu, click Troubleshooting. The Troubleshooting dialog box is displayed. 2. Click the General tab, and use the following guidelines: Figure 49. General ● Click the Performance Monitor option to display the CPU usage history with the Memory, and Networking information. The graphs display on top of all windows.
Figure 50. Capture ● Capture Network Packets—Use this option to capture network-related logs. a. Connect a USB drive to the thin client. b. To start logging the unexpected error messages, enable the Capture Network Packets option, and click OK. c. To stop logging the unexpected error messages, disable the Capture Network Packets option, and click OK. d. Open the Troubleshooting window, and click Export Logs on the General tab.
Figure 51. Ping a. Enter the IP address, DNS-registered hostname, or WINS-registered hostname of the target. b. Click Start. The data area displays the ping response messages. The ping command sends one echo request per second, calculates round-trip times and packet loss statistics, and displays a brief summary upon completing the calculation. If the host is operational and on the network, it responds to the echo request. By default, echo requests are sent until interrupted by clicking Stop.
Figure 52. Trace Route a. Enter the IP address, DNS-registered hostname, or WINS-registered hostname of the target. b. Click Start. The data area displays round-trip response time and identifying information for each device in the path. The tracert utility traces the path from your thin client to a network host. The host parameter is either a valid hostname or an IP address. The tracert utility sends out a packet of information three times to each device (routers and computers) in the path.
Capture an HTTP log using ThinOS About this task To capture an HTTP log, do the following: Steps 1. From the desktop menu, click System Setup > Admin Policy Tool. The Configuration Control || ThinOS window is displayed. 2. In the Troubleshooting Settings window, click the Enable HTTP Log option. The HTTP log feature is enabled on the thin client. 3. Log in to the Citrix session. If the authentication fails, do the following: a. Open the Troubleshooting window from the left menu on the ThinOS desktop. b.
2. Export relevant logs using one of the following methods: ● Use the Export logs option on the General tab in the Troubleshooting window on the ThinOS client. ● Use the Wyse Management Suite console. 3. Analyze the detailed error log report. Cisco Jabber and Skype for Business call failure If the Cisco Jabber call or the Skype for Business call fails, but the ThinOS client is still working, then a coredump is generated. You must export logs to analyze the root cause for failure.
System log and trace information Log/trace size and configuration Table 35. Log/trace size and configuration Type Cleanup after maximum size Comments System log 10 MB Network/wireless trace 10 MB No encryption. It is required that admin users do not open this access to all other users. Only enable for target users. USB packet 10 MB HTTP log 10 MB System configuration During export, ask admin to encrypt with password How to enable and collect logs? Table 36.
Wyse Management Suite admin-How to verify whether correct images or PKG files are uploaded? ● Check the Wyse Management Suite uploading progress indicator and completion message. ● Verify whether the uploaded files are showing up in the Wyse Management Suite image or PKG dropdown. How to verify a download or installation are in progress? ● There is no progress bar or success message from Wyse Management Suite.
● System log and trace are not encrypted, but users cannot read any data from it. The design will be updated in ThinOS 9.1. ● Administrator must manage the enablement of the export options on the thin client. It is recommended to not enable export options to all users. How to debug with new support beyond ThinOS 8? Reproduce the problem with any other ThinOS 9 unit and capture logs/trace from ThinOS 9 for support analysis.
11 Frequently Asked Questions ThinOS-related questions This section contains frequently asked questions related to Wyse ThinOS. How do I upgrade from ThinOS 8.6 to 9.0? You must use the Wyse Management Suite version 2.0 to upgrade from ThinOS 8.6 to 9.0. For the firmware upgrade procedure, see Firmware upgrade and package deployment.
iPhone cannot be redirected to the Citrix Desktop session Steps 1. Open Global Connection Settings. 2. Uncheck Exclude disk devices and Exclude audio devices. Android smartphone is not displayed in the session when redirected or mapped You must select the option to transfer images on your smartphone when you connect the USB cable. Does Citrix Workspace app replace Citrix Receiver on ThinOS? In ThinOS 9.0, Citrix Receiver is replaced by Citrix Workspace app.
Steps 1. Launch a Citrix session on your thin client. 2. Open a web browser and play a video. 3. Move the browser on the screen or scroll the browser. 4. Notice a delay or jump in the video window. This noticeable lag in the video window indicates that the video is being redirected. How do I check if QUMU Multimedia URL Redirection is working? Prerequisites Ensure that you have installed the QUMU on the remote desktop. Steps 1. Launch a Citrix session on your thin client. 2.
Wyse Management Suite-related questions This section contains frequently asked questions related to Wyse Management Suite. What takes precedence between Wyse Management Suite and ThinOS UI when conflicting settings are enforced? Any settings that are configured using Wyse Management Suite take precedence over the settings that were configured locally on the ThinOS client or published using the Admin Policy Tool.
● When CA Validation from Wyse Management Suite server is disabled, then the communication from server and client happens in a secure channel without Certificate Signature validation. e. Add a note in the provided box. f. Click Save Settings . How do I check the version of Wyse Management Suite Steps 1. Log in to Wyse Management Suite. 2. Go to Portal Administration > Subscription. The Wyse Management Suite version is displayed in the Server Information field.
