Dell Hybrid Client Version 1.x Conversion and Upgrade Guide March 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Introduction................................................................................................................. 4 Chapter 2: Supported platforms for Dell Hybrid Client conversion................................................ 5 Supported management software...................................................................................................................................6 Chapter 3: Dell Hybrid Client 1.0 or 1.1 to Dell Hybrid Client 1.5 upgrade.............
1 Introduction Dell Hybrid Client is a desktop solution by Dell that follows the Software-as-a-Service (SaaS) model of software delivery. It provides a hybrid operating environment that enables you to access virtual, cloud, or local applications and resources seamlessly. It encompasses the cloud and storage aggregation for maintaining security and simplicity.
2 Supported platforms for Dell Hybrid Client conversion Table 1. Supported platforms and configurations for DHC 1.
Supported management software Table 3. Supported management software for DHC 1.5 Supported environment Management software Wyse Management Suite Edition Pro Version 3.2 and later Table 4. Supported management software for DHC 1.1 Supported environment Management software Wyse Management Suite Edition Pro Version 3.
3 Dell Hybrid Client 1.0 or 1.1 to Dell Hybrid Client 1.5 upgrade Prerequisites ● Download the Dell Hybrid Client 1.5 - Image upgrade addon package from the Drivers and Downloads section of the Dell Hybrid Client product page or the respective hardware product pages at www.dell.com/support. ● Download the ISO image corresponding to your platform model: ○ Dell Hybrid Client 1.5 - ISO Conversion Image for Wyse 5070 ○ Dell Hybrid Client 1.
Figure 2. Wyse Management Suite local repository 4. Move the devices to be converted to the subgroup, DhcUpgradeStageNotify. Figure 3. DhcUpgradeStageNotify 5. Select the subgroup, DhcUpgradeStageNotify and send notifications to the devices in the group using SendMessage in Wyse Management Suite for user data backup. An administrator can confirm that all the SendMessage alerts are successful on the Events tab. 8 Dell Hybrid Client 1.0 or 1.1 to Dell Hybrid Client 1.
Figure 4. SendMessage 6. Once the defined number of days for user data backup elapses, the administrator can move the devices which have received the notification to the subgroup, DhcUpgradeStageUpgrade. Figure 5. DhcUpgradeStageUpgrade 7. Go to Apps & Data and create the advanced app policy, DHC1.5 Upgrade for the subgroup, DhcUpgradeStageUpgrade to install Image upgrade add-on and the ISO conversion image respectively.
Figure 6. Install Image upgrade add-on and the ISO conversion image 8. If you have not configured the policy to apply on check-in, you can create the job for the DHC1.5 Upgrade app policy to install the add-on on the devices in the subgroup DhcUpgradeStageUpgrade. Figure 7. DhcUpgradeStageUpgrade group 9. Once the job is successful the devices will upgrade to Ubuntu 20.04 with Dell Hybrid Client 1.5 and re-register to the subgroup, DhcUpgradeStageUpgrade. 10 Dell Hybrid Client 1.0 or 1.
Figure 8. Upgrade successful Dell Hybrid Client 1.0 or 1.1 to Dell Hybrid Client 1.
4 Convert Dell Wyse 5070 devices to Dell Hybrid Client You can convert the Dell Wyse 5070 devices running Windows 10 IoT Enterprise LTSB, Windows 10 IoT Enterprise LTSC, ThinLinux 2.x, and ThinOS 8.6 to Dell Hybrid Client using Wyse Management Suite Pro 3.1 or later versions. Topics: • Dell Wyse 5070 Conversion Dell Wyse 5070 Conversion Prerequisites ● If the Wyse 5070 device running Windows 10 IoT does not have the latest boot agent which is equal or later than 4.0.9, download the Merlin Boot Agent 4.0.
Steps 1. Register the Dell Hybrid client image to Wyse Management Suite. For details about how to register, see Adding Hybrid Client images to repository. ● If the storage size of the device is more than 16 GB, use DHC_CONVERSION_5070.exe. ● If the storage size of the device is 16 GB, use DHC_CONVERSION_5070_16GB.exe. 2. Create the Dell Hybrid Client image policy. For details on how to create Hybrid Client image policy, see Creating Hybrid Client image policies. 3. Convert the device to Dell Hybrid Client.
Creating Hybrid Client image policies Steps 1. Go to Apps & Data, click Hybrid Client under OS Image Policies. 2. Click Add Policy and go to Edit Hybrid Client Policy tab. 3. Enter the Policy name and select a group from the drop-down menu of the Group tab. 4. Select the operating system type from the drop-down menu of the OS Type tab. 5. Select an operating system subtype filter from the drop-down menu of the OS Subtype Filter tab.
Figure 11.
5 Convert Dell Generic Client to Dell Hybrid Client You can convert the Dell OptiPlex 7070 Ultra systems running Ubuntu and Windows 10 to Dell Hybrid Client using Wyse Management Suite Pro 3.2 or later versions. Prerequisites If your device has DCA-Enabler installed, it will connect and register to Wyse Management Suite. DCA-Enabler version 1.2 is required to convert Ubuntu 18.04 or 20.04 on Dell Ubuntu Generic device to Dell Hybrid Client.
6 Upgrade from Dell Hybrid Client version 1.0 to 1.1 Dell Technologies recommends that you use the Wyse Management Suite version 3.1 or later to upgrade your Dell Hybrid Client version to 1.1. The overall upgrade process using Wyse Management Suite includes the following tasks: 1. Download the Dell Hybrid Client 1.1 installation file from Dell support site. See, Download the installation file from Dell support site. 2.
● On device time zone—Server creates one job for each device time zone and schedules the job to the selected date or time of the device time zone. ● On selected time zone—Server creates one job to run at the date or time of the designated time zone. 15. Check the status of the job on the Jobs page. 16. On the device, an upgrade notification window is displayed. Click Update Now. The device reboots after the installation.
7 Dell OptiPlex and Latitude conversions Prerequisites ● Ensure that you have configured the USB bootable drive with the ISO image. 1. Go to https://www.dell.com/support and search for the device product page or the Dell Hybrid Client product page. 2. Click Drivers and Downloads and download the zip file. 3. Extract the ISO file from the zip file. 4. Create a USB bootable media using one of the following methods: ○ If using Windows, do the following: a.
8 Frequently asked questions The FAQs mentioned in this section are applicable to Wyse 5070 devices with 16 GB storage capacity. 1. Why is the 16 GB image required separately? The existing Dell Hybrid Client 1.0 image when deployed to a 16 GB eMMC, provides a free space of approximately 1.9 GB or less. This amount of space is not sufficient to install your local applications or store your local files, or cache requirements. 2.
● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● gnome-sudoku gnome-todo gnome-todo-common gnome-video-effects guile-2.
● speech-dispatcher-audio-plugins ● tcpdump ● ubuntu-release-upgrader-core ● ubuntu-report ● unattended-upgrades ● whoopsie ● xcursor-themes ● yelp-xsl ● gdb ● gnome-mahjongg ● gnome-sudoku ● libqqwing2v5 ● gnome-mines ● netcat-openbsd ● vim ● vim-runtime The following documents are removed to provide free space on a 16 GB device: ● /usr/share/man ● /usr/share/groff ● /usr/share/info ● /usr/share/lintian ● /usr/share/linda ● /var/cache/man The following steps and commands have been performed to provide free
9 Contacting Dell Prerequisites NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell sales, technical support, or customer service issues: Steps 1. Go to www.dell.com/support. 2.
