Dell EMC PowerEdge R450 Installation and Service Manual Part Number: E74S Regulatory Type: E74S001 September 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: About this document.................................................................................................... 7 Chapter 2: Dell EMC PowerEdge R450 system overview................................................................ 8 Front view of the system...................................................................................................................................................8 Rear view of the system.........................................................
Installing a cooling fan................................................................................................................................................ 35 Intrusion switch module...................................................................................................................................................36 Removing the intrusion switch module..................................................................................................................
Installing the front mounting front PERC module............................................................................................... 83 System battery ................................................................................................................................................................. 85 Replacing the system battery..................................................................................................................................
Using system diagnostics............................................................................................................................................... 116 Dell Embedded System Diagnostics....................................................................................................................... 116 Chapter 8: Getting help.............................................................................................................. 118 Recycling or End-of-Life service information..
1 About this document This document provides an overview about the system, information about installing and replacing components, technical specifications, diagnostic tools, and guidelines to be followed while installing certain components.
2 Dell EMC PowerEdge R450 system overview The PowerEdge R450 system is a 1U server that supports: ● Up to two 3 rd Generation Intel Xeon Scalable processors with up to 24 cores ● 16 DIMM slots ● Two redundant AC or DC power supply units ● 4 x 3.5-inch chip SATA (hard drive or SSD) drives. ● 4 x 3.5-inch hot-swappable SAS, SATA (hard drive or SSD) drives. ● 8 x 2.5-inch SAS, SATA (hard drive or SSD) drives. For more information about supported drives, see the www.dell.com/poweredgemanuals section.
Table 1. Features available on the front of the system (continued) Item Ports, panels, and slots Icon Description allows management of the system by using mobile devices called as OpenManage Mobile (OMM) feature. Using iDRAC Quick Sync 2 with OpenManage Mobile (OMM) aggregates hardware or firmware inventory and various system level diagnostic and error information that can be used in troubleshooting the system. For more information, see the iDRAC User's Guide available at https://www.dell.
Table 2. Features available on the front of the system (continued) Item Ports, panels, and slots Icon Description 3 VGA port 4 Right control panel N/A Contains the power button, USB port, iDRAC Direct micro port, and the iDRAC Direct status LED. 5 Information tag N/A The Information tag is a slide-out label panel that contains system information such as Service Tag, NIC, MAC address, and so on.
Table 3. Features available on the rear of the system (continued) Item Ports, panels, or slots Icon Description ● To locate a particular system within a rack. ● To turn the system ID on or off. To reset iDRAC, press and hold the button for 16 seconds. NOTE: ● To reset iDRAC using system ID, ensure that the system ID button is enabled in the iDRAC setup. ● If the system stops responding during POST, press and hold the system ID button (for more than five seconds) to enter the BIOS progress mode.
Inside the system Figure 4. Inside the system 1. 3. 5. 7. 9. 11. 13. 15. Fan Intrusion switch Memory module slots PSU 1 and PSU 2 OCP Heat sink Air shroud Backplane cover 2. 4. 6. 8. 10. 12. 14. 16. Cable retention latch Power interposer board Riser 2c BOSS riser Riser 1 System board Drive backplane Information tag Locating the Express Service Code and Service Tag The unique Express Service Code and Service Tag are used to identify the system.
Figure 5. Locating the Express Service Code and Service tag 1. 2. 3. 4. 5. Information tag (front view) Information tag (back view) OpenManage Mobile (OMM) label iDRAC MAC address and iDRAC secure password label Service Tag, Express Service Code, QRL label The Mini Enterprise Service Tag (MEST) label is located on the rear of the system that includes the Service Tag (ST), Express Service Code (Exp Svc Code), and Manufacture Date (Mfg. Date).
Figure 7. Express service tag Figure 8. Icon legend Figure 9. Icon legend Figure 10.
Figure 11.
Figure 12.
Figure 13.
Figure 14. System tasks Rail sizing and rack compatibility matrix For specific information about the rail solutions compatible with your system, see the Dell EMC Enterprise Systems Rail Sizing and Rack Compatibility Matrix available at https://i.dell.com/sites/csdocuments/Business_solutions_engineeringDocs_Documents/en/rail-rack-matrix.pdf. The document provides the information that is listed below: ● ● ● ● 18 Specific details about rail types and their functionalities.
3 Initial system setup and configuration This section describes the tasks for initial setup and configuration of the Dell EMC system. The section also provides general steps to set up the system and the reference guides for detailed information. Topics: • • • Setting up the system iDRAC configuration Resources to install operating system Setting up the system Perform the following steps to set up the system: Steps 1. Unpack the system. 2. Install the system into the rack.
Table 4. Interfaces to set up iDRAC IP address (continued) Interface Documentation links NOTE: To determine the most recent iDRAC release for your platform and for latest documentation version, see KB article https://www.dell.com/support/article/ sln308699. OpenManage Deployment Toolkit OpenManage Deployment Toolkit User's Guide available at https://www.dell.com/openmanagemanuals > Open Manage Deployment Toolkit. iDRAC Direct Integrated Dell Remote Access Controller User's Guide at https://www.dell.
For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at www.dell.com/idracmanuals. NOTE: To determine the most recent iDRAC release for your platform and for latest documentation version, see KB article https://www.dell.com/support/article/sln308699. You can also access iDRAC using command-line protocol - RACADM. For more information, see the iDRAC with Lifecycle Controller RACADM CLI Guide available at www.dell.
Table 6. Options to download firmware (continued) Option Documentation link Using iDRAC virtual media www.dell.com/idracmanuals Options to download and install OS drivers You can choose any one of the following options to download and install OS drivers. For information about how to download or install OS drivers, see the documentation links provided in the table below. Table 7.
4 Minimum to POST and system management configuration validation This section describes the minimum to POST system requirement and system management configuration validation of the Dell EMC system.
Table 8. Configuration validation error (continued) Error Description Possible cause and recommendations Example Comm Error A configuration element is not responding to iDRAC using the management interface while running an inventory check. System management sideband communication Comm Error: Backplane 2 Unplug AC Power, reseat the element and replace the element if the problem persists.
5 Installing and removing system components Topics: • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Safety instructions Before working inside your system After working inside your system Recommended tools Optional front bezel System cover Drive backplane cover Air shroud Cooling fans Intrusion switch module Drives Optional optical drive Drive backplane Cable routing System memory Processor and heat sink module Expansion cards and expansion card risers Optional serial COM port Optional BOSS S1 car
NOTE: It is recommended that you always use an antistatic mat and antistatic strap while working on components inside the system. CAUTION: To ensure proper operation and cooling, all system bays and fans must always be populated with a component or a blank. NOTE: While replacing the hot swappable PSU, after next server boot; the new PSU automatically updates to the same firmware and configuration of the replaced one.
NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding). Optional front bezel NOTE: LCD panel is optional on the front bezel. If the front bezel has an LCD panel, see LCD panel section. Removing the front bezel The procedure to remove the front bezel with and without the LCD panel is the same. Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Keep the bezel key handy. NOTE: The bezel key is part of the LCD bezel package. Steps 1. Unlock the bezel. 2.
Installing the front bezel The procedure to install the front bezel with and without the LCD panel is the same. Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Locate and remove the bezel key. NOTE: The bezel key is part of the LCD bezel package. Steps 1. Align and insert the tabs on the bezel into the slots on the system. 2. Press the bezel until the release button clicks in place. 3. Lock the bezel. Figure 16.
2. Lift the release latch until the system cover slides back. 3. Lift the cover from the system. Figure 17. Removing the system cover Next steps Replace the system cover. Installing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Ensure that all internal cables are connected and routed properly, and no tools or extra parts are left inside the system. Steps 1.
Figure 18. Installing the system cover Next steps Follow the procedure listed in After working inside your system. Drive backplane cover Removing the drive backplane cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps 1. Slide the backplane cover in the direction of the arrows marked on the backplane cover. 2. Lift the backplane cover from the system.
Figure 19. Removing the drive backplane cover Next steps Replace the backplane cover. Installing the drive backplane cover Prerequisites Follow the safety guidelines listed in the Safety instructions. Steps 1. Align the backplane cover with the guide slots on the system. 2. Slide the backplane cover toward the front of the system until the backplane cover fits into place.
Figure 20. Installing the drive backplane cover Next steps Follow the procedure listed in After working inside your system.
Air shroud Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps Hold the air shroud at both ends and lift the air shroud out of the system. Figure 21. Removing the air shroud Next steps Replace the air shroud.
Figure 22. Installing the air shroud Next steps Follow the procedure listed in After working inside your system. Cooling fans Removing a cooling fan Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in Before working inside your system. Remove the air shroud. Move the cables out of way to access the fan cable connector on the system board. NOTE: Observe the fan cable routing or make a note on the fan cable routing. Steps 1.
Figure 23. Removing a cooling fan Next steps Replace a fan. Installing a cooling fan Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps 1. Lower the cooling fan into the cage until it is seated firmly. 2. Route the cable properly to prevent the cable from being pinched or crimped. 3. Press the release tabs on the fan cable connector and connect to the fan dongle cable. Figure 24.
Next steps 1. Install the air shroud. 2. Follow the procedure listed in After working inside your system. Intrusion switch module This is a service technician replaceable part only. Removing the intrusion switch module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove the air shroud. Steps 1. Disconnect and remove the intrusion switch cable from the connector on the system board.
Steps 1. Align and insert the intrusion switch module until it is firmly seated in the slot on the system. 2. Using the Phillips #1 screwdriver, tighten the screw securing the intrusion switch module. 3. Connect the intrusion switch cable to the connector on the system board. NOTE: Route the cable properly when you replace it to prevent the cable from being pinched or crimped. Figure 26. Installing the intrusion switch Next steps 1. Install the air shroud. 2.
Figure 27. Removing a drive blank Next steps Installing a drive or replace the drive blank. Installing a drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. If installed, remove the front bezel. Steps Insert the drive blank into the drive slot until the release button clicks into place. Figure 28. Installing a drive blank Next steps If removed, install the front bezel. Removing the drive carrier Prerequisites 1.
CAUTION: Before attempting to remove or install a drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion. CAUTION: To prevent data loss, ensure that your operating system supports drive installation. See the documentation supplied with your operating system. Steps 1. Press the release button to open the drive carrier release handle. 2.
1. Follow the safety guidelines listed in the Safety instructions. 2. If installed, remove the front bezel. 3. Remove the drive carrier or remove the drive blank when you want to assemble the drives in to the system. Steps 1. Hold the release handle and slide the drive carrier into the drive slot. 2. Close the drive carrier release handle to lock the drive in place. Figure 30. Installing a drive carrier Next steps If removed, install the front bezel.
Figure 31. Removing the drive from the drive carrier Next steps Install the drive into the drive carrier. Installing the drive into the drive carrier Prerequisites Follow the safety guidelines listed in the Safety instructions NOTE: When installing a drive into the drive carrier, ensure that the screws are torqued to 4 in-lbs. Steps 1. Insert the drive into the drive carrier with the drive connector facing towards the rear of the carrier. 2.
Figure 32. Installing a drive into the drive carrier Next steps Install the drive carrier. Optional optical drive This is a service technician replaceable part only. Removing the optical drive The procedure for removing an optical drive and optical drive blank is the same. Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. If installed, remove the front bezel. Remove the drive backplane cover.
Figure 33. Removing the optical drive Next steps 1. Replace the optical drive. NOTE: Blanks must be installed on empty optical drive slot to maintain FCC certification of the system. The blank also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. Installing the optical drive The procedure for installing an optical drive and optical drive blank. Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2.
Figure 34. Installing the optical drive 3. Connect the power and data cables to the connectors on the system board. Next steps 1. If removed, install the front bezel. 2. Install the drive backplane cover. 3. Follow the procedure listed in After working inside your system. Drive backplane This is a service technician replaceable part only. Drive backplane Depending on your system configuration, the drive backplanes supported for R450 system are listed here: Table 11.
Figure 36. 8 x 2.5-inch drive backplane 1. BP_PWR_1 (backplane power and signal cable to PIB) Removing the backplane Prerequisites CAUTION: To prevent damage to the drives and backplane, remove the drives from the system before removing the backplane. CAUTION: Note the number of each drive and temporarily label them before you remove the drive so that you can reinstall them in the same location. NOTE: The procedure to remove the backplane is similar for all backplane configurations. 1. 2. 3. 4. 5. 6.
Figure 37. Removing the backplane Next steps Replace the drive backplane. Installing the drive backplane Prerequisites 1. 2. 3. 4. 5. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Remove the backplane cover Remove all the drives. NOTE: To avoid damaging the backplane, ensure to move the control panel cables from the cable routing clips before removing the backplane.
Figure 38. Installing the drive backplane Next steps 1. 2. 3. 4. 5. Reconnect all the disconnected cables to the backplane. Install all the drives. Install the air shroud. Install the backplane cover. Follow the procedure listed in After working inside your system.
Cable routing Figure 39. Cable routing - 8 x 2.5-inch drive SAS or SATA backplane with Butterfly riser, BOSS and SNAPI riser Table 12. Connector descriptions for 8 x 2.
Figure 40. Cable routing - 4 x 3.5-inch drive SAS or SATA backplane with ODD, Butterfly riser, BOSS and SNAPI riser Table 13. Connector descriptions for 4 x 3.5-inch drive SAS or SATA backplane with ODD, Butterfly riser, BOSS and SNAPI riser From To BP_PWR_1 (backplane power connector) SIG_PWR_1 (system board power connector) CTRL_DST_PA1 (fPERC connector on the backplane) SL3_CPU1_PB2 (signal connector on the system board, cable marking MB SL3) Figure 41. Cable routing - 4 x 3.
Table 14. Connector descriptions for 4 x 3.5-inch drive SATA backplane with ODD, Butterfly riser, BOSS and SNAPI riser From To BP_PWR_1 (backplane power connector) SIG_PWR_1 (system board power connector) BP_DST_SA1 (backplane SATA connector, cable marking BP SA1) SL9_PCH_SA1 (signal connector on the system board, cable marking MB SL9) System memory System memory guidelines The PowerEdge R450 system supports DDR4 registered DIMMs (RDIMMs).
Table 16. Supported memory matrix DIMM type Rank Capacity DIMM rated voltage and speed Operating speed for DIMMs per Channel (DPC) RDIMM 1R 8 GB DDR4 (1.2 V), 2933 MT/s 2933 MT/s 2R 16 GB / 32 GB / 64 GB DDR4 (1.2 V), 2933 MT/s 2933 MT/s General memory module installation guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory.
Removing a memory module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. Remove the air shroud. WARNING: The memory modules are hot to touch for some time after the system has been powered off. Allow the memory modules to cool before handling them. NOTE: To ensure proper system cooling, memory module blanks must be installed in any memory socket that is not occupied.
Installing a memory module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove the air shroud. Steps 1. Locate the appropriate memory module socket. CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the memory module or metallic contacts. 2. If a memory module is installed in the socket, remove it.
3. To verify if the memory module has been installed properly, press F2 and navigate to System Setup Main Menu > System BIOS > Memory Settings. In the Memory Settings screen, the System Memory Size must reflect the updated capacity of the installed memory. 4. If the System Memory Size is incorrect, one or more of the memory modules may not be installed properly. Ensure that the memory modules are firmly seated in their sockets. 5. Run the system memory test in system diagnostics.
Figure 46. Removing a processor and heat sink module Next steps Remove the processor from the processor and heat sink module. Removing the processor from the processor and heat sink module Prerequisites WARNING: Remove the processor from the processor and heat sink module (PHM) only if you are replacing the processor or heat sink. 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in Before working inside your system. Remove the air shroud.
Figure 47. Lift the TIM break lever Figure 48. Aligning pin 1 marks of processor with tray NOTE: Ensure that to return the TIM break lever back to its original position. 4. Using your thumb and index finger, first hold the carrier release tab at the pin 1 connector, pull out the tip of the carrier release tab, and then lift the carrier partially from the heat sink. 5. Repeat the procedure at the remaining three corners of the carrier. 6.
Figure 49. Removing the processor carrier Next steps Replace the processor into a processor and heat sink module (PHM). Installing the processor into a processor and heat sink module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps 1. Place the processor in the processor tray. NOTE: Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor. 2.
Figure 50. Installing the processor carrier 3. Align the processor with processor carrier by using your fingers to press the carrier on all the four sides until it clicks into place. NOTE: Ensure that the processor is securely latched to the processor carrier. Figure 51. Press the carrier on the four sides 4. If you are using an existing heat sink, remove the thermal grease on the heat sink by using a clean lint-free cloth. 5.
Figure 52. Applying thermal grease CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket. NOTE: The thermal grease syringe is intended for single use only. Dispose of the syringe after you use it. 6. For new heat sink. remove the Thermal Interface Material (TIM) protective film from the base of heat sink. Figure 53. Remove the Thermal Interface Material (TIM) protective film 7.
Figure 54. Installing the heat sink onto the processor Next steps 1. Install the processor and heat sink module. 2. Install the air shroud. 3. Follow the procedure listed in After working inside your system. Installing the processor and heat sink module Prerequisites CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor. The heat sink is necessary to maintain proper thermal conditions. 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions.
Figure 55. Installing the processor and heat sink (PHM) 3. Set the Anti-Tilt wires to the locked position (outward position), and then using the Torx T30 tool, tighten the captive nuts (8 in-lbf) on the heat sink in the order below: a. b. c. d. e. In a random order, tighten the first nut three turns. Tighten the nut diagonally opposite to the nut you tighten first. Repeat the procedure for the remaining two nuts. Return to the first nut to tighten it completely.
Figure 56. Set the Anti-Tilt wires to the locked position and tightening the nuts Next steps 1. Install the air shroud. 2. Follow the procedure listed in After working inside your system. Expansion cards and expansion card risers NOTE: A system event entry is logged in the iDRAC Lifecycle Controller if an expansion card riser is not supported or missing. It does not prevent your system from turning on.
Expansion card installation guidelines Figure 57. Expansion card slot connectors 1. Riser 2C (Slot 3) 2. Riser 1 (Slot 1) The following table describes the expansion card riser configurations: Table 18. Expansion card riser configurations Configurations Expansion card PCIe Slots risers Controlling processor Height Length Slot width Config0. with 1x LP R1 1 Processor 1 Low Profile Half length x16 Config1.
Figure 58. Riser 1 Figure 59. Riser 2c NOTE: The expansion-card slots are not hot-swappable. The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit. The expansion cards with the highest priority should be installed first using the slot priority indicated. All the other expansion cards should be installed in the card priority and slot priority order. Table 19.
Table 19.
Table 20.
Figure 60. Removing the Riser 1 2. For Riser 2c, release the blue latch and hold the blue touch points, and lift the expansion card riser from the riser connector on the system board. Figure 61. Removing the Riser 2c Next steps Replace the expansion card riser. Installing the expansion card risers Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud. 4. If removed, install the expansion cards into the expansion card risers. Steps 1. For Riser 1, release the blue latch and holding the touch points, align the expansion card riser with the connector and the riser guide pin on the system board. Lower the expansion card riser into place until the expansion card riser connector is fully seated in the connector. Figure 62. Installing the Riser 1 2.
Next steps 1. Install the air shroud. 2. Follow the procedure listed in After working inside your system. 3. Install any device drivers required for the card as described in the documentation for the card. Removing expansion card from the expansion card riser Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in Before working inside your system. Remove the air shroud. Remove the expansion card risers. Steps 1.
Figure 65. Removing an expansion card from Riser 2c 3. If the expansion card is not going to be replaced, install a filler bracket and close the card retention latch. NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. NOTE: The numbers on the image do not depict the exact steps.
Figure 67. Installing filler bracket in the Riser 2c Next steps If applicable, install an expansion card into the expansion card riser. Installing an expansion card into the expansion card riser Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. If installing a new expansion card, unpack it and prepare the card for installation. NOTE: For instructions, see the documentation accompanying the card. Steps 1.
Figure 69. Removing filler bracket in the Riser 2c 3. Hold the card by the edges, and align the card edge connector with the expansion card connector on the riser. 4. Insert the card edge connector firmly into the expansion card connector until the card is fully seated. 5. Close the expansion card retention latch. NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence. Figure 70.
Figure 71. Installing an expansion card into a Riser 2c Next steps 1. 2. 3. 4. If applicable, connect the cables to the expansion card. Install the air shroud. Follow the procedure listed in After working inside your system. Install any device drivers required for the card as described in the documentation for the card.
Figure 72. Removing the Serial COM port 3. Tighten the screws and install the PCIe blank on the expansion card riser. Figure 73. Installing the PCIe blank Next steps Replace the serial COM port. Installing the serial COM port Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Lift the expansion card riser from the connector on the system board.
Steps 1. Remove the screws, lift the PCIe blank, and then open the latch on the expansion card riser. (Riser 1, Riser 2c). Figure 74. Removing the PCIe blank 2. Slide and lock the serial COM port into the expansion card riser. 3. Connect the serial COM port cable to the serial port. Figure 75. Installing the Serial COM port Next steps 1. Install the expansion card riser. 2. Install the air shroud. 3. Follow the procedure listed in After working inside your system.
Optional BOSS S1 card Removing the M.2 BOSS riser Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps Hold the blue touch points, and lift the M.2 BOSS riser from the riser connector on the system board. Figure 76. Removing the M.2 BOSS riser Next steps Replace the M.2 BOSS riser. Installing the M.2 BOSS riser Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2.
Figure 77. Installing the M.2 boss riser Next steps Follow the procedure listed in After working inside your system. Removing the M.2 BOSS card from the M.2 BOSS riser Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. Removing the M.2 BOSS riser. About this task Holding the blue tag, pull the M.2 BOSS card away from the M.2 BOSS riser.
Figure 78. Removing the M.2 BOSS card from the M.2 BOSS riser Next steps If applicable, install a BOSS card into the M.2 BOSS riser. Installing the M2 BOSS card into the M.2 BOSS riser Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Removing the M.2 BOSS riser. Steps 1. Align and insert the M.2 BOSS card connector with the connectors on the M.2 BOSS riser. 2. Press the blue touch point on the M.
Next steps 1. If applicable, Install the M,2 BOSS riser. 2. Follow the procedure listed in After working inside your system. Removing the M.2 SSD module Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Removing the M.2 BOSS riser. Remove the M.2 BOSS card from the M.2 BOSS riser. Steps 1. Using the Phillips #1 screwdriver, remove the screws securing the M.2 SSD module to the BOSS card. 2.
3. Using the Phillips #1 screwdriver, secure the M.2 SSD module on the M.2 BOSS card with the screw. NOTE: The numbers on the image do not depict the exact steps. The numbers are for representation of sequence. Figure 81. Installing the M.2 SSD module Next steps 1. If applicable, Install the M.2 BOSS card into the M.2 BOSS riser. 2. If applicable, Install the M,2 BOSS riser. 3. Follow the procedure listed in the After working inside your system. Optional OCP card Removing the OCP card Prerequisites 1.
Figure 82. Removing the OCP card Next steps Replace the OCP card. Installing the OCP card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove the expansion card riser. Steps 1. Open the blue latch on the system board. 2. Slide the OCP card into the slot in the system. 3. Push until the OCP card is connected to the connector on the system board. 4. Close the latch to lock the OCP card to the system.
2. Follow the procedure listed in After working inside your system. Front mounting front PERC module This is a service technician replaceable part only. Removing the front mounting front PERC module Prerequisites 1. 2. 3. 4. 5. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the drive backplane cover. If installed, remove the air shroud. Disconnect all the cables, observe the cable routing. Steps 1.
Figure 85. Removing the front mounting front PERC module for 8x2.5-inch system Next steps Replace the front mounting front PERC module. Installing the front mounting front PERC module Prerequisites 1. 2. 3. 4. 5. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in Before working inside your system. Remove the drive backplane cover. If installed, remove the air shroud. Route the cable properly to prevent the cable from being pinched or crimped. Steps 1.
Figure 86. Installing the front mounting front PERC module for 4x3.5-inch system Figure 87. Installing the front mounting front PERC module for 8x2.5-inch system Next steps 1. 2. 3. 4. 84 Reconnect all the required cables. If removed, install the air shroud. Install the drive backplane cover. Follow the procedure listed in After working inside your system.
System battery This is a service technician replaceable part only. Replacing the system battery Prerequisites WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. See the Safety instructions that came with your system for more information. 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions.
Figure 89. Installing the system battery Next steps 1. If applicable, Install the expansion card riser and connect the cables to the expansion card(s). 2. Follow the procedure listed in the After working inside your system. 3. Confirm that the battery is operating properly, by performing the following steps: a. Enter the System Setup, while booting, by pressing F2. b. Enter the correct time and date in the System Setup Time and Date fields. c. Exit the System Setup. d.
Figure 90. Removing the internal USB card Next steps Replace the internal USB card. Installing the internal USB card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps 1. Connect the USB key to the internal USB card. 2. Align the internal USB card with the connector on the system board and press firmly until the internal USB card is seated.
Figure 91. Installing the internal USB card Next steps 1. Follow the procedure listed in After working inside your system. 2. While booting, press F2 to enter System Setup and verify that the system detects the USB memory key. VGA module This is a service technician replaceable part only. Removing the VGA module Prerequisites 1. 2. 3. 4. 5. 6. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in Before working inside your system. Remove the front bezel.
Figure 92. Removing the VGA module Next steps Replace the VGA module. Installing the VGA module Prerequisites 1. 2. 3. 4. 5. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in Before working inside your system. Remove the front bezel. Remove the backplane cover. Remove the air shroud. NOTE: Ensure that you note the routing of the cables as you remove them from the system board.
Figure 93. Installing the VGA module Next steps 1. Route the VGA cable and connect it to the VGA connector on the system board. For locating the connector, see the System board jumpers and connecters section. 2. Install the air shroud. 3. Install the backplane cover. 4. Install the front bezel. 5. Follow the procedure listed in After working inside your system. .
You can configure the hot spare feature by using the iDRAC settings. For more information, see the iDRAC User’s Guide available at www.dell.com/poweredgemanuals. Removing a power supply unit blank Prerequisites Follow the safety guidelines listed in the Safety instructions. Steps Pull the blank out of the system. CAUTION: To ensure proper system cooling, the PSU blank must be installed in the second PSU bay in a non-redundant configuration. Remove the PSU blank only if you are installing a second PSU.
Figure 95. Installing a power supply unit blank Removing a power supply unit Prerequisites CAUTION: The system requires one power supply unit (PSU) for normal operation. On power-redundant systems, remove and replace only one PSU at a time in a system that is powered on. 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Disconnect the power cable from the power outlet and from the PSU you intend to remove. Remove the cable from the strap on the PSU handle.
Installing a power supply unit Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. For systems that support redundant PSU, ensure that both the PSUs are of the same type and have the same maximum output power. NOTE: The maximum output power (shown in watts) is listed on the PSU label. 3. Remove the PSU blank. Steps Slide the PSU into the PSU bay until the release latch snaps into place. Figure 97. Installing a power supply unit Next steps 1.
Power interposer board This is a service technician replaceable part only. Removing the power interposer board Prerequisites 1. 2. 3. 4. 5. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in Before working inside your system. Remove the air shroud. Remove the PSU or PSU blank. Disconnect the cables that are connected to power interposer board (PIB). Steps 1. Using a Phillips #2 screwdriver, remove the screws securing the power interposer board to the system.
Figure 99. Installing the power interposer board 3. Reconnect all the required cables. Next steps 1. Install the PSU. 2. Install the air shroud. 3. Follow the procedure listed in After working inside your system. System board This is a service technician replaceable part only. Removing the system board Prerequisites CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or System Setup.
CAUTION: Take care not to damage the system identification button while removing the system board from the system. Steps 1. Using the system board holder, slide the system board toward the front of the chassis. 2. Incline the system board at an angle and lift the system board out of the chassis. Figure 100. Removing the system board Next steps Install the system board.
Figure 101. Installing the system board Next steps 1. Replace the following components: a. Trusted Platform Module (TPM) NOTE: The TPM Module must be replaced only while installing new system board. 2. 3. 4. 5. b. Expansion cards c. Expansion card risers d. M.2 BOSS riser e. Processor f. Heat sink g. Memory modules h. OCP card i. Air shroud Reconnect all cables to the system board.
About this task Below is a list of options/steps available: ● Restore the service tag, license, and diagnostics information, press Y ● Navigate to the Lifecycle Controller based restore options, press N ● Restore data from a previously created Hardware Server Profile, press F10 NOTE: When the restore process is complete, BIOS prompts to restore the system configuration data.
Removing the TPM Steps 1. Locate the TPM connector on the system board. 2. Press to hold the module down and remove the screw using the security Torx 8-bit shipped with the TPM module. 3. Slide the TPM module out from its connector. 4. Push the plastic rivet away from the TPM connector and rotate it 90° counterclockwise to release it from the system board. 5. Pull the plastic rivet out of its slot on the system board. Installing the TPM Steps 1.
Initializing the TPM 2.0 for users Steps 1. While booting your system, press F2 to enter System Setup. 2. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 3. From the TPM Security option, select On. 4. Save the settings. 5. Restart your system. Control panel This is a service technician replaceable part only. Removing the left control panel Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions.
Figure 103. Removing the left control panel Next steps Replace the left control panel. Installing the left control panel Prerequisites 1. 2. 3. 4. 5. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in Before working inside your system. Remove the front bezel. Remove the backplane cover. Remove the air shroud. Steps 1. Route the control panel cable through the cable clip, the guide slots in the system and connector on system board.
Figure 104. Installing the left control panel Next steps 1. 2. 3. 4. Install the air shroud. Install the backplane cover. Install the front bezel. Follow the procedure listed in After working inside your system. Removing the right control panel Prerequisites 1. 2. 3. 4. 5. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in Before working inside your system. Remove the front bezel. Remove the backplane cover. Remove the air shroud. Steps 1.
Figure 105. Removing the right control panel Next steps Replace the right control panel. Installing the right control panel Prerequisites 1. 2. 3. 4. 5. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in Before working inside your system. Remove the front bezel. Remove the backplane cover. Remove the air shroud. Steps 1. Route the control panel cable through the latch, side wall of the system, and then slide the cable into the clip.
Figure 106. Installing the right control panel Next steps 1. 2. 3. 4. Install the air shroud. Install the backplane cover. Install the front bezel. Follow the procedure listed in After working inside your system.
6 Jumpers and connectors This section provides essential and specific information about jumpers and switches. It also describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and reset the passwords. To install components and cables correctly, you must be able to identify the connectors on the system board. Topics: • • • System board connectors System board jumper settings Disabling a forgotten password System board connectors Figure 107.
5. TPM Connector 6. IDSDM or Internal USB connector 7. Serial port connector 8. BOSS Riser Slot (PCH) 9. Front VGA 10. Jumper 11. Riser 1 Connector (Processor 1) 12. SATA Connector S9 (SL9_PCH_SA1) 13. ODD 14. Right Control Panel 15. DIMMs for processor 1 Channels A, B, C, D 16. Processor 1 17. DIMMs for processor 1 Channels E, F, G, H 18. PCIe Connector 3 (SL3_CPU1_PB2) 19. DIMMs for processor 2 Channels A, B, C, D 20. System Power Connector 2 21. Processor 2 22.
Disabling a forgotten password The software security features of the system include a system password and a setup password. The password jumper enables or disables password features and clears any password(s) currently in use. Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
7 System diagnostics and indicator codes This section describes the diagnostic indicators on the system front panel that displays the system status during system startup.
Table 23. Status LED indicators and descriptions (continued) Icon Description Condition Corrective action Electrical indicator The indicator turns solid amber if the system experiences an electrical error (for example, voltage out of range, or a failed power supply unit (PSU) or voltage regulator). Check the System Event Log or system messages for the specific issue. If it is due to a problem with the PSU, check the LED on the PSU. Reseat the PSU. If the problem persists, see the Getting help section.
iDRAC Quick Sync 2 indicator codes iDRAC Quick Sync 2 module (optional) is located on the left control panel of the system. Table 25. iDRAC Quick Sync 2 indicators and descriptions iDRAC Quick Sync 2 indicator Condition code Corrective action Off (default state) Indicates that the iDRAC Quick Sync 2 feature is powered off. Press the iDRAC Quick Sync 2 button to power on the iDRAC Quick Sync 2 feature. If the LED fails to power on, reseat the left control panel flex cable and check.
Table 26. iDRAC Direct LED indicator codes (continued) iDRAC Direct LED indicator code Condition LED Indicator off Indicates that the laptop or tablet is unplugged. LCD panel The LCD panel provides system information, status, and error messages to indicate if the system is functioning correctly or requires attention. The LCD panel is used to configure or view the iDRAC IP address of the system.
Viewing Home screen The Home screen displays user-configurable information about the system. This screen is displayed during normal system operation when there are no status messages or errors. When the system turns off and there are no errors, LCD enters the standby mode after five minutes of inactivity. Press any button on the LCD to turn it on. Steps 1. To view the Home screen, press one of the three navigation buttons (Select, Left, or Right). 2.
NIC indicator codes Each NIC on the back of the system has indicators that provide information about the activity and link status. The activity LED indicator indicates if data is flowing through the NIC, and the link LED indicator indicates the speed of the connected network. Figure 111. NIC indicator codes 1. Link LED indicator 2. Activity LED indicator Table 30. NIC indicator codes NIC indicator codes Condition Link and activity indicators are off.
Table 31. AC PSU status indicator codes Power indicator codes Condition Green Indicates that a valid power source is connected to the PSU and the PSU is operational. Blinking amber Indicates an issue with the PSU. Not powered on Indicates that the power is not connected to the PSU. Blinking green Indicates that the firmware of the PSU is being updated. CAUTION: Do not disconnect the power cord or unplug the PSU when updating firmware. If firmware update is interrupted, the PSUs will not function.
Table 32. DC PSU status indicator codes (continued) Power indicator codes Condition same power rating. This results in a PSU mismatch condition, or failure to power on the system. CAUTION: If two PSUs are used, they must be of the same type and have the same maximum output power. CAUTION: When correcting a PSU mismatch, replace the PSU with the blinking indicator. Swapping the PSU to make a matched pair can result in an error condition and an unexpected system shutdown.
Table 33. Drive indicator codes (continued) Drive status indicator code Condition Blinks green for three seconds, amber for three seconds, and then powers off after six seconds Indicates that the rebuild has stopped. Using system diagnostics If you experience an issue with the system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test the system hardware without using additional equipment or risking data loss.
Table 34. System diagnostic controls (continued) Menu Description Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
8 Getting help Topics: • • • • Recycling or End-of-Life service information Contacting Dell Technologies Accessing system information by using QRL Receiving automated support with SupportAssist Recycling or End-of-Life service information Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components, visit www.dell.com/recyclingworldwide and select the relevant country.
The QRL includes the following information about your system: ● ● ● ● How-to videos Reference materials, including the Installation and Service Manual, LCD diagnostics, and mechanical overview The system service tag to quickly access the specific hardware configuration and warranty information A direct link to Dell to contact technical assistance and sales teams Steps 1. Go to www.dell.com/qrl, and navigate to your specific product or 2.
9 Documentation resources This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table. 2. Click the required product or product version. NOTE: To locate the model number, see the front of your system. 3. On the Product Support page, click Documentation.
Table 35. Additional documentation resources for your system (continued) Task Managing your system Document Location For information about installing the operating system, see the operating system documentation. www.dell.com/operatingsystemmanuals For information about updating drivers and firmware, see the Methods to download firmware and drivers section in this document. www.dell.
