Dell TM Mobile Broadband Card Utility User's Guide The information below is provided by the supplier of the referenced software without independent verification by Dell and is subject to the restrictions and disclaimers noted below. Introduction Quick Start Using the Dell Mobile Broadband Card Utility Frequently Asked Questions Troubleshooting Safety Information Technical Specifications Glossary Regulatory Information in this document is subject to change without notice. © 2007 Dell Inc.
Release date: March 2007
Back to Contents Page Introduction: Dell TM Mobile Broadband Card Utility User's Guide Overview Features Overview Congratulations on purchasing a Dell notebook with mobile broadband connectivity. Mobile broadband provides high-speed connectivity via public carrier cellular networks.
Back to Contents Page Quick Start: Dell TM Mobile Broadband Card Utility User's Guide If the Dell Mobile Broadband Card Utility software was not pre-installed by Dell (generally the case if the Dell Mobile Broadband 5720 Card was purchased separately), then click here for instructions on how to install the Dell Mobile Broadband Card Utility software.
3. Click Continue and follow the onscreen instructions. You are now ready to access the Mobile Broadband network with your mobile broadband card. For more information, follow the instructions in Using the Dell Mobile Broadband Card Utility. Top of Page Step 3: Connecting to the Network Connecting to the Internet is as simple as clicking the Connect button as seen below.
NOTE: Check with your service provider to ensure you are in a coverage area before connecting. Once connected, the Connect button changes to Disconnect. Click the button to end your connection. If your connection fails, see Troubleshooting. Please read all restrictions and disclaimers.
Back to Contents Page Using the Dell TM Mobile Broadband Card Utility: Dell Mobile Broadband Card Utility User's Guide The Dell Mobile Broadband Card Utility and your mobile broadband card allow you to easily connect to the wireless Internet from your notebook computer. It provides easy-to-use applications for creating connection profiles, sending and receiving SMS messages, and diagnosing connection problems.
Back to Contents Page Frequently Asked Questions: Dell TM Mobile Broadband Card Utility User's Guide Where can I use this product? How can I tell if I have service? I cannot connect to the Internet. What do I do? Why does my mobile phone indicate that I have coverage in an area while my data device indicates no network? Why are the signal strength bars on my phone and computer different when they are sitting next to each other? I have an indication of good signal strength but I am unable to connect.
coverage with your service provider at http://www.sprint.com. Question: Why are the signal strength bars on my phone and computer different when they are sitting next to each other? Answer: Data coverage areas and phone coverage areas do not always coincide. You are probably in an area with weaker data coverage than cellphone coverage. Check for data coverage with your service provider. Question: I have an indication of good signal strength but I am unable to connect.
Question: How do I enable GPS? Answer: Do the following: 1. In the Main window, select GPS Status from the Tools menu, or click the GPS Status button in the tool bar. 2. In the GPS Status window, click Start GPS. If the GPS position cannot be obtained within 5 minutes, a warning message appears: “Unable to obtain a GPS fix. Please make sure you have a clear view of the sky. Would you like to stop GPS?” Make sure the system has a clear view of the sky and click Continue Searching, or click Stop. 3.
Back to Contents Page Troubleshooting: Dell TM Mobile Broadband Card Utility User's Guide Common Problems and Solutions About Self-Diagnostics Running Self-Diagnostics Getting Help Common Problems and Solutions The following are some common problems and solutions. I cannot install the software You may not have administrator privileges. 1. Talk to your system administrator if applicable. 2. Log onto your computer as an administrator, or create a user account with administrator privileges.
2. In the Command window, type "cd\" and press the Enter key to navigate to the root directory. 3. Type "ipconfig" and press the Enter key. Your IP address should appear on the screen. If not, contact your service provider. Your server settings may be incorrect. 1. In Internet Explorer, select Internet Options > Connections from the Tools menu. 2. In Dial Up and Virtual Private Network Setting double-click on 3G Connection. 3. Check the appropriate boxes if you are using a proxy server.
Self-Diagnostics allows you to test your software, hardware, and the network. If you are having difficulty, run this program to help you isolate the problem. Top of Page Running Self-Diagnostics To perform the self-diagnostics: 1. From the Help menu, select Self-Diagnostics. The Self-Diagnostics window appears. 2. Click More... to expand the window and view more options. 3. If you want to test the mobile broadband card without checking the network, select the Skip Network Diagnostics check box. 4.
Top of Page Getting Help If the troubleshooting procedures in this document do not resolve the problem, please contact your carrier or visit Dell Technical Support as follows: Activation Call Dell's toll-free activation service at 1-800-228-6303. Connection Support For billing and account support for your mobile broadband service, please contact Sprint at 1-800827-1180. You may be asked to provide some information on your mobile broadband card.
Back to Contents Page Safety Information: Dell TM Mobile Broadband Card Utility User's Guide SAR Information Safety Hazards SAR Information FCC Radiation Exposure Statement The radiated output power of the Dell Wireless Mobile Broadband device is far below the FCC radio frequency exposure limits. Nevertheless, the Dell Wireless Mobile Broadband devices should be used in such a manner that the potential for human contact during normal operation is minimized.
Phone Facts - Consumer Information on Wireless Devices," which states that "[t]he available scientific evidence does not show that any health problems are associated with using wireless devices," while noting that "[t]here is no proof, however, that wireless devices are absolutely safe." You can access the joint FDA/FCC website at http://www.fda.gov. You can also contact the FDA tollfree at (888) 463-6332 or (888) INFO-FDA.
Avenue Appia 20 1211 Geneva 27 Switzerland Telephone: 011 41 22 791 21 11 http://www.who.int/mediacentre/factsheets/fs193/en/ International Commission on Non-Ionizing Radiation Protection c/o Bundesamt fur Strahlenschutz Ingolstaedter Landstr.1 85764 Oberschleissheim Germany Telephone: 011 49 1888 333 2156 http://www.icnirp.de American National Standards Institute 1819 L Street, N.W., 6th Floor Washington, D.C. 20036 (202) 293-8020 http://www.ansi.
While operating a vehicle The driver or operator of any vehicle should not operate a wireless data device while in control of a vehicle. Doing so will detract from the driver or operator's control and operation of that vehicle. In some countries, operating such communications devices while in control of a vehicle is an offence. Electrostatic Discharge (ESD) Electrical and electronic devices are sensitive to electrostatic discharge (ESD).
Back to Contents Page Technical Specifications: Dell TM Mobile Broadband Card Utility User's Guide This section outlines the technical and environmental specifications of your mobile broadband card. Name: Dell Wireless 5720 Mobile Broadband CDMA EV-DO Mini-Card Model Number: Dell Mobile Broadband 5720 Card Approvals: FCC, Dimensions: Height: 51mm, Width: 30mm, Depth: 4.
Back to Contents Page Glossary: Dell TM Mobile Broadband Card Utility User's Guide 1xRTT A high speed broadband technology based on the CDMA platform. 1xRTT has the capability of providing broadband-like speeds of up to 144 Kbps. 1xRTT is also referred to as CDMA2000. 1xEVDO 1xEVDO is a "3G" standard. EVDO stands for "EVolution, Data-Optimized". 1xEVDO is based on a technology initially known as "HDR" (High Data Rate) or "HRPD" (High Rate Packet Data), developed by Qualcomm.
Global Positioning System. A satellite-based navigation system that indicates your current position, including latitude, longitude, and altitude. ISP Internet Service Provider. Also referred to as the service carrier, an ISP provides Internet connection service. IP Internet Protocol. The mechanism by which packets are routed between computers on a network. Kbps Kilobits (1024 bits) per second – rate of data flow. LAN Local Area Network.
SMS Short Messaging Service. Short text messages of no more than 160 characters sent and received by broadband devices. TCP/IP Transmission Control Protocol/Internet Protocol. A protocol for communicating over the Internet. VPN Virtual Private Network. A way to communicate through a dedicated server securely to a corporate network over the Internet. WAN Wide Area Network. A network which uses common carrier-provided lines. Contrasts with LAN. WINS Windows Internet Naming Service.
Back to Contents Page Regulatory: Dell TM Mobile Broadband Card Utility User's Guide Operational Information Regulatory Information Radio Approvals Operational Information Wireless Interoperability The Dell Wireless Mobile Broadband products are designed to be interoperable with the specific wireless service providers and their roaming partners.
Reorient or relocate the receiving antenna Increase the separation between the equipment and the receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio/television technician for help This device complies with Part 15 of the Federal Communications Commission (FCC) Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference. 2.
Back to Contents Page Advanced Settings: Dell TM Mobile Broadband Card Utility User's Guide Introduction Disable Dell Mobile Broadband Card VPN Managing Profiles Using GPS Configuration Additional Features Introduction The Dell Mobile Broadband Card Utility offers you the ability to enable or disable your mobile broadband card, set up a Virtual Private Network (VPN) for your mobile broadband connection, configure different connection profiles, and much more.
Top of Page Managing Profiles Profiles allow you to easily maintain your connection settings. For information on using profiles, see Managing Profiles. Top of Page Using GPS NOTE: GPS is available only on supported systems. The Dell Mobile Broadband Card Utility determines whether your system is supported during installation. The Global Positioning System (GPS) is a satellite-based navigation system that indicates your current postion, including latitude, longitude, and altitude.
Speed Velocity as of the last GPS acquisition. Direction Bearing as of the last GPS acquisition. Satellites Number of satellites currently acquired. Uncertainty Your GPS position may “drift” slightly, which can cause a small inaccuracy in the Speed reading but a potentially larger variance in the Direction reading. This number indicates the possible variance between the Direction value and your actual bearing. Date of Last Fix Network date of the last GPS acquisition.
User Interface Option Description Always On Top Select this option to always display the Dell Mobile Broadband Card Utility on top of other applications. Sound Effects On Select this option to turn on sound effects. Launch On Startup Select this option if you want to launch the Dell Mobile Broadband Card Utility when you start your notebook computer. Connection logging is not available if you select this option.
Configuring the Device Settings You can configure your mobile broadband card to automatically connect to the network when you power up your system or manually connect and disconnect using the Connect/Disconnect button in the main window. You can also set roaming and data network preferences. The Roaming options all you to set your roaming preference. Your coverage area and billing charges depend on your service and the type of account you have.
Roaming Only: Select this option when you travel outside the Sprint service area. By selecting this option the Mobile Broadband Card will select a network that has a roaming agreement with Sprint. When you choose this option you are roaming within a "preferred" roaming area. If there is no roaming agreement between Sprint and the local carrier, you may be unable to complete calls in a nonpreferred zone.
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Back to Contents Page Installation: Dell TM Mobile Broadband Card Utility User's Guide If the Dell Mobile Broadband Card Utility software was not pre-installed by Dell (generally the case if the Dell Mobile Broadband 5720 Card was purchased separately), then follow the installation instructions, listed below, to install the Dell Mobile Broadband Card Utility software. 1. Insert the Dell Mobile Broadband Card Utility CD into your notebook computer.
3. Click Install. As the program is installed, the Installing Dell Mobile Broadband Card Utility screen shows the installation progress. When the installation completes, the InstallShield Wizard Completed screen appears.
4. Click Finish. For instructions on launching the utility and getting connected, click here. Top of Page Please read all restrictions and disclaimers.
Back to Contents Page Getting Around the Utility: Dell TM Mobile Broadband Card Utility User's Guide Main Window Status Pane System Tray Dormancy Main Window The Dell Mobile Broadband Card Utility will open with the main window by default. This view is where you manage your broadband connections. The main window displays the network connections available.
Disconnects you from the network. Status Pane Information regarding your current network connection can be seen in the Status pane in the middle of the Dell Mobile Broadband Card Utility main window. Status information is displayed during the connection process as well as while connected. When not connected, the status text in the lower left corner will display "Not connected" for the currently selected network. The timer will display "00:00:00".
The Mobile Broadband Technology Display indicates which of the following mobile broadband technologies are used for the current connection. Technology Description 1xRTT Radio Transmission Technology (1xRTT) is a high-speed broadband technology based on the CDMA platform. 1xRTT has the capability of providing broadband-like speeds of up to 144 kbps. 1xRTT is also referred to as CDMA2000. 1xEVDO EVolution, Data-Optimized (1xEVDO) is a 3G digital broadband standard.
Press “Connect” to access the Carrier network. The internal modem is ready to connect. To unlock the device press "Unlock". The internal modem is locked. To enable radio click "Enable Radio". Indicates that the internal modem has been disabled. The modem must be disabled before boarding a plane. Top of Page System Tray In addition to the state messages displayed in the Status pane, the current status is indicated by the system tray icons.
Back to Contents Page Connecting to the Network: Dell TM Mobile Broadband Card Utility User's Guide NOTE: Before connecting ensure your Dell Mobile Broadband Card is activated. Click here for instructions on activating. Once your mobile broadband card is activated, connecting to the Internet is as simple as selecting a connection profile and clicking the Connect button. 1. In the Main window, your pre-configured profile is already selected in the drop-down list.
Top of Page Please read all restrictions and disclaimers.
Back to Contents Page Sending and Receiving SMS Messages: Dell TM Mobile Broadband Card Utility User's Guide About the SMS Message Client Starting the SMS Client Managing Mailboxes Composing and Sending Messages Managing Received Messages Managing Your Address Book About the SMS Message Client SMS (Short Message Service) enables you to send and receive short text messages to and from mobile devices.
Starting the SMS Client To start the SMS client: In the Main window, click the SMS Client button. The SMS Client Main Window The SMS Client main window consists of three panes: Pane Description Mailbox Displays the mailboxes. Subject Displays the message text or subject lines for the messages in the currently selected mailbox. Message Displays the body of the message currently selected in the Subject pane.
Message The message text. Sent The date the message was sent. Callback The callback number. Viewing Messages To open a mailbox: In the left pane, click on the mailbox. The current messages are displayed in the Subject pane. Sorting Messages You can sort messages in any or your mailboxes by any column in either ascending or descending order. An arrow indicates the current column. An up arrow indicates the column is sorted in ascending order. A down arrow indicates descending order.
1. On the toolbar, click the New SMS/Email Message button. 2. In the Compose Message dialog box, specify recipients for the message either of the following methods: In the To... box, type the phone number or email address of each recipient, separating names with a semicolon (;). To select recipients from your address book, click the Address Book button or click the To… button and select one or more recipients from the Select Recipients dialog box as described in Selecting Recipients From Your Address Book.
and mobile number and click OK. 4. To view or edit information any name in the phone book, click on the name in the Show Names From The list and click Edit. When you have finished viewing or editing the contact information, click OK to close the Contact dialog box. 5. Click OK. The names and numbers you have selected are entered as recipients for your message. Top of Page Managing Received Messages Once you are attached to the network, you can receive SMS messages.
To reply to a message: 1. In the message list, click the message you want to reply to. 2. Click the Reply button or right-click and select Reply from the pop-up menu. 3. In the Compose Message window, create and send your message as described in Composing and Sending Messages. Forwarding a Message You can forward a message to another recipient.
access it without having to enter the user's information. Opening the Address Book On the Dell Mobile Broadband Card Utility Main window, click the Address Book button or select Address Book from the Tools menu. Creating Entries To add an address to your address book: 1. Open the address book, and click New Entry.... 2. In the Contact dialog box, enter a display name for the user and the user's mobile number. 3. Click OK.
Back to Contents Page Additional Features: Dell TM Mobile Broadband Card Utility User's Guide Introduction Viewing Device Properties Viewing the Connection Log Viewing Copyright, Date, and Version Information Introduction You can view properties for the mobile broadband card, a report on current and past connections, and copyright, date, version information for the Dell Mobile Broadband Card Utility.
Device Model The mobile broadband card device number. Technology The technology employed by the mobile broadband card. PRL Version Preferred Roaming List version number (CDMA). FID Factory ID. This is a unique tracking number for factory builds. NAI Network Access Identifier. The user ID submitted during network access authentication. Init IOTA Internet Over-the-Air Provisioning. Click this button to update your Data Profile to provision your device for use on the Sprint network.
Current Connection Time The length of the current connection. Total Session Bytes The number of bytes sent and received during the current session. Total Session Minutes The number of minutes connected during the current session. This is not related to your service provider's billing information. The time, duration, and total MB of data exchanges are displayed for past sessions in the box at the bottom of the dialog box. To view the connection log: 1.
Back to Contents Page Managing Profiles: Dell TM Mobile Broadband Card Utility User's Guide About Profiles Creating Profiles Profile Settings Viewing and Editing Profiles Deleting Profiles Importing and Exporting Profiles About Profiles Connecting to the network requires a unique set of connection settings. You may have more than one connection account, each with its own settings. A profile is a complete set of connection information required for connecting to the network.
1. In the Main window, select Profile Manager from the Edit menu. 2. Click the New button. The first screen of the Profile Wizard appears. 3. In the Profile Name box, enter a name to identify the profile and select a connection type. Click Next to display the next wizard screen. 4. If you chose Circuit Switched Mode as the connection type, enter a phone number in the Phone Number box that will be used to connect. The phone number is provided by your service provider.
5. 6. 7. 8. In the Username box, enter your username. The username must be valid with your service provider. In the Password box, enter your password. The password must be valid with your service provider. In the Confirm Password box, re-enter the password you entered in the previous step, and click Finish. To access the Advanced dialog box to enter TCP/IP or VPN information, click Advanced. The Advanced options are identical to the TCP/IP and VPN tabs of the Edit Profile dialog box.
Profile Info Field Description Profile Name A name to identify the profile. You can enter any name. Carrier Name The name of your broadband carrier. Get this information from your service provider. Connection Info Field Description User Name Your user name. Get this from your service provider. Password Your password. Get this from your service provider. Authentication Type The type of authentication to use: Automatic, PAP, or CHAP. Both PAP and CHAP are types of authentication for PPP.
Field Description Obtain An IP Address Automatically Select this option to obtain a dynamic IP address. Use The Following IP Address Select this option to enable a static IP rather than a dynamic IP address. A static IP is an assigned IP Address that does not change. IP Address The IP address to use for the static IP. Obtain DNS Server Address Automatically Select this check box if you want to automatically obtain a DNS server address.
Field Description Set WINS Select this check box to specify WINS settings. Primary WINS The IP address of the first WINS server to look for. Secondary WINS The IP address of a backup WINS server to look for. Use Proxy Server Enables or disables proxy settings. A proxy server acts as a firewall or security barrier between your intranet and the Internet, preventing other people on the Internet from gaining access to confidential information on your internal network or computer.
Field Description Disable Auto VPN Select this option if you do not want to automatically connect to the VPN when the connection is made. Auto-Connect Microsoft VPN Select this option if you want to automatically connect using the VPN. Selecting this option enables the New, Edit, and Delete buttons. The Dell Mobile Broadband Card Utility does not support AutoConnect Microsoft VPN if Auto-Connect at Startup is enabled. For information on Auto-Connect at Startup, see Configuration.
(*) in the Profile Manager's Profile List. A locked profile can only be viewed. To view a locked profile: 1. 2. 3. 4. 5. In the Main window, select Profile Manager from the Edit menu. In the Profile List, click on the profile you want to view. Click View. The Edit Profile window appears with the editing options disabled. Click on the General, TCP/IP, or VPN tabs and view any of the profile settings. Click OK or Cancel to close the dialog box. To edit a profile: 1. 2. 3. 4. 5.
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