Dell Pro Stereo Headset WH3022 User Guide Regulatory Model: BW3320-M USB-A June 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Overview...................................................................................................................... 4 Setup and software.............................................................................................................................................................5 Power and setup............................................................................................................................................................
1 Overview Standard LEDs Icons Inline control LEDs What they mean Call button Flashing green Incoming call Solid green On a call Slow flashing green Call on hold Volume up button Increases the listening volume Volume down button Decreases the listening volume Mute button Solid red Headset muted Microsoft Teams LEDs* Icons Inline control LEDs What they mean Call button Solid purple Headset connected; Microsoft Teams connected Flashing purple x3 Microsoft Teams failed to connect Fl
NOTE: * Requires Microsoft Teams variant and application Setup and software Power and setup Steps Power on your headset by connecting to your computer or mobile device. ● USB-A/USB-C connector Load software Some softphones require the installation of Plantronics Hub for Windows/Mac to enable headset call control (answer/end and mute) functionality. Steps Download Plantronics Hub for Windows/Mac by visiting poly.com/software or visit www.dell.com/support.
Example Position the boom This headset can be worn on the left or right side. Steps Rotate the boom to align with your mouth. Example CAUTION: To avoid breaking the boom, only rotate it up and over 180°. Adjust the boom Steps Gently bend the boom in or out so it is approximately two finger widths from the corner of your mouth.
Basics Make/take/end calls Headset call control is a software feature and dependent on a compatible softphone. If you have not installed Plantronics Hub or do not have a compatible softphone, press the headset call button first and then make/take/end the call using the softphone application. Download Plantronics Hub for Windows or Mac at poly.com/software or visit www.dell.com/support. . Answer or end a call Steps Tap the Call button or use your softphone.
Volume Listening volume Steps Press the Volume up (+) or Volume down (-) button. Adjust headset microphone volume (softphone) Steps Place a test softphone call and adjust softphone volume and PC sound volume accordingly. Mute Steps During a call, briefly press the mute button again. 8 Overview to mute the microphone on the inline controller.
2 Troubleshooting Headset I cannot hear caller. ● Listening volume is too low. Press the volume up button on the headset. and/or ensure that the volume setting on your computer is set accurately. ● Your headset is not set as the default audio device. Use the audio settings in your sound control panel/preferences to select your headset as the default audio device. Callers cannot hear me. ● Headset is muted. Tap the mute button to unmute the microphone. ● Headset microphone boom aligned incorrectly.
3 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 1. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
