Dell Thunderbolt Dock Administrator's Guide Regulatory Model: K20A Regulatory Type: K20A001 March 2022 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Introduction................................................................................................................. 4 Chapter 2: Dell docking station firmware update........................................................................... 5 Updating the firmware....................................................................................................................................................... 5 Command-Line options............................................
1 Introduction This guide is for IT professionals and engineers, to get more information about the following technical topics: ● Step-by-step stand-alone DFU (Dock Firmware Update) and driver update utilities. ● Using DCU (Dell Command | Update) for driver download. ● Dock asset management locally and remotely through DCM (Dell Command | Monitor) and SCCM (System Center Configuration Manager).
2 Dell docking station firmware update About this task NOTE: Dell Docking stations are supported with select Dell systems. See the Dell Commercial Docking Compatibility Guide for the list of supported systems and recommended docking.
d. Update and Exit buttons appear in the bottom-right corner. Click the Update button. e. Wait for all the component firmware update to complete. A progress bar is displayed in the bottom.
f. Update status is displayed above the payload information. 2. Linux operating system: This firmware update has both the update tool and binary assembled in a single package. If you already have fwupd 1.2.5 or later installed on your system, you can fetch update directly from the Linux Vendor Firmware Service (LVFS) by plugging in your dock and using fwupdmgr or Gnome Software to check for updates. a. Download the WD22TB4 Linux update tool (DellDockFirmwarePackage_WD19_WD22_Series_XX.YY.ZZ.bin). b.
a. WD22TB4 firmware update will be distributed with the latest Enterprise Chrome book operating system release. b. Check the firmware version with chrome://system in the browser. Command-Line options About this task Table 1.
Error handling Error handling conditions About this task Table 3. Error handling conditions Error Condition Symptom/Scenario Message CLI options Power Check If there is no AC adapter or battery that is connected on portable platform. The AC adapter and battery must be plugged in before the dock Firmware can be updated. Press OK when they are both plugged in or CANCEL to quit. forceit, power check is skipped. /s, error message is not displayed and log will have proper error messages.
NOTE: Dock reboots as part of the EC update or the tool sends a reboot command when EC is not updated and at least one of the components is updated. Setting Package Version About this task Package version is 32 bit BCD format (device saves them in reverse byte order). They tool reverses the bytes for the display purpose. The display format is WW.XX.YY.ZZ. Major, minor, and maintenance versions are represented as WW.XX.YY.
3 Using Dell Command Update Dell Docking Station drivers (Realtek USB GBE Ethernet Controller Driver) are required to be installed before using the docking station for full functionality. Dell recommends updating the system BIOS, graphics driver, Thunderbolt driver, and Thunderbolt firmware to the latest version before using the docking station. Older BIOS versions and drivers could result in the docking station not being recognized by your system or not functioning optimally.
4 Dock Asset Management Topics: • • • How to inventory Dell Thunderbolt Dock using Dell Command Monitor locally How to inventory Dell Dock, Dell Performance Dock, and Dell Thunderbolt Dock using Dell Command | Monitor remotely SCCM Integration How to inventory Dell Thunderbolt Dock using Dell Command Monitor locally Prerequisites 1. Follow the steps in the WD22TB4 firmware update and retrieve dock information by using Dell command monitor locally. Steps 1. Install Dell Command Monitor 10.2 or later.
4. Key dock properties mapping with cim properties: Table 5.
Resolution: To resolve this, the user must update the OMCI_SMS_DEF.mof file as suggested in steps below: Steps 1. Edit OMCI_SMS_DEF.mof file using text editor. 2. Search for "DCIM Chassis and Docking." 3. At the end, make an entry for [SMS_Report (TRUE)] string Version. As shown in below screenshot. 4. Once edited, reimport the updated OMCI_SMS_DEF.mof file in SCCM to fetch updated Client Hardware Inventory.
5 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 6. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.
