Dell V525w User's Guide January 2012 Machine type(s): 4448 Model(s): 4d1, 4dE www.dell.com | support.dell.
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Contents 3 Contents Safety information.......................................................................................7 About your printer.......................................................................................8 Thank you for choosing this printer!.........................................................................................................8 Minimizing your printer's environmental impact......................................................................................
Contents 4 Printing......................................................................................................34 Tips for printing.......................................................................................................................................34 Printing basic documents........................................................................................................................34 Printing on specialty media.........................................................
Contents 5 E-mailing....................................................................................................62 Setting up the printer to e-mail...............................................................................................................62 Sending e-mail.........................................................................................................................................63 Canceling an e‑mail....................................................................
Contents 6 Edition notice........................................................................................................................................160 Power consumption..............................................................................................................................163 Index........................................................................................................
Safety information 7 Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery.
About your printer 8 About your printer Thank you for choosing this printer! We've worked hard to make sure it will meet your needs. To start using your new printer right away, use the setup materials that came with the printer, and then skim the User’s Guide to learn how to perform basic tasks. To get the most out of your printer, read the User’s Guide carefully, and make sure you check the latest updates on our Web site.
About your printer 9 Conserving ink • Use Quick Print or Draft Mode. These modes can be used to print documents using less ink than normal and are ideal for printing documents that are mostly text. • Use font types and font settings that require less ink. Most programs or applications let you adjust the darkness of the colors. • Use high‑yield cartridges. These cartridges let you print more pages. Recycling • • • • Recycle the product packaging. Recycle your old printer instead of throwing it away.
About your printer 10 What are you looking for? Find it here Help using the printer software Windows Help Open a printer software program or application, and then click Help. Click to view context‑sensitive information. Notes: • The Help installs automatically with the printer software. • The printer software is located in the printer program folder or on the desktop, depending on your operating system.
About your printer 11 Understanding the parts of the printer Use the To 1 Automatic Document Feeder (ADF) Scan, copy, or fax multiple‑page letter‑, legal‑, and A4‑size documents. 2 Paper feed guard Prevent items from falling into the paper slot. 3 Paper guides Keep paper straight when feeding. 4 Paper support Load paper. 5 Paper guide adjustment lever Adjust the paper guides. 6 ADF exit tray Hold documents as they exit from the ADF.
About your printer 13 12 Use the To ADF paper guide Keep paper straight when feeding it into the ADF. Note: Adjust the paper guide on the ADF tray to the width of the original document. Use the To 14 Scanner cover Access the scanner glass. 15 Scanner glass Scan or copy photos and documents. 16 EXT port Connect additional devices (telephone or answering machine) to the printer and the telephone line.
About your printer 13 Use the To 22 Jam clearance cover Access and clear paper jams. 23 Ink cartridge access area Install, replace, or remove ink cartridges. 24 Scanner unit • Access the ink cartridges and printhead. • Clear paper jams.
Ordering and replacing supplies 14 Ordering and replacing supplies Ordering ink cartridges Page yields are available at www.dell.com/supplies. For best results, use only Dell ink cartridges.
Ordering and replacing supplies 15 Replacing ink cartridges Make sure you have a new ink cartridge or cartridges before you begin. You must install new cartridges immediately after removing the old ones, or the ink remaining in the printhead nozzles may dry out. Removing ink cartridges 1 Turn on your printer. 2 Open the printer. Note: The printhead moves to the cartridge installation position. 3 Press the release tab, and then remove the used ink cartridge or cartridges.
Ordering and replacing supplies 16 If your ink cartridge comes with a twist cap, then remove the cap. 2 Insert each ink cartridge. Slide your finger along the ink cartridge until the cartridge clicks into place. Notes: • Insert the color cartridges first, and then the black cartridge. • Insert the new ink cartridges immediately after removing the protective cap to avoid exposing the ink to air. 3 Close the printer.
Ordering and replacing supplies 6 Click . 7 Follow the instructions on the computer screen.
Using the printer control panel buttons and menus 18 Using the printer control panel buttons and menus Replacing the language sheet A language sheet is used to label buttons on the printer control panel. Language sheets can be replaced anytime, depending on which language you want to use. Some languages are available only in select printer models. Note: Your printer comes with a preinstalled English language sheet, depending on your country or region.
Using the printer control panel buttons and menus 19 6 Insert the preferred language sheet into the language sheet holder, and then attach the language sheet holder to the printer control panel. 7 Raise the printer control panel until it clicks into place. 8 Close the printer, and then fully extend the paper exit tray.
Using the printer control panel buttons and menus 20 Using the printer control panel Use 1 Power To • Turn the printer on and off. • Switch to Sleep mode. Note: When the printer is on, press to switch to Sleep mode. Press and hold three seconds to turn off the printer. 2 Display Note: The display is turned off in Sleep mode. View: • Printer status • Messages • Menus 3 Arrow buttons Navigate through menu items that appear on the display. 4 Home Return to the home screen.
Using the printer control panel buttons and menus 21 Use To 8 Redial Display the last number dialed. Press the left or right arrow button to view the last five numbers dialed. 9 Pause Insert a three-second pause in a fax number to wait for an outside line or get through an automated answering system. Enter a pause only when you have already begun entering the number. 10 Dial Tone Dial the telephone number manually using the keypad before sending the fax.
Using the printer control panel buttons and menus Use 17 22 To Eco‑Mode • Change to Sleep mode after the printer is left idle for 10 minutes. • Reduce the screen brightness. Changing the Sleep timeout The Sleep timeout is the time it takes for the printer to switch to Sleep mode when the printer is left idle. The Sleep feature optimizes energy efficiency by reducing the printer power consumption. To save the most energy, select the lowest Sleep timeout.
Using the printer control panel buttons and menus 3 Press the left or right arrow button to scroll to Yes, and then press 23 . The printer restarts automatically after resetting to factory default settings. 4 When prompted to set the initial settings of your printer, make your selections using the printer control panel buttons. Initial Setup Complete appears on the display.
Using the printer software 24 Using the printer software Minimum system requirements The printer software requires up to 500MB of free disk space. Supported operating systems • • • • • • • • • • • • • • • • • • • • • • • * Microsoft Windows 7 (SP1) Microsoft Windows Server 2008 (R2 SP1) Microsoft Windows Server 2008 (SP1) Microsoft Windows Server 2003 (SP2) Microsoft Windows Vista (SP1) Microsoft Windows XP (SP3) Macintosh Intel OS X version 10.7.0 or later Macintosh Intel OS X version 10.6.
Using the printer software 25 If you did not install these additional programs during initial installation, then reinsert the installation software CD, run the installation software, and then click Advanced Options > Install Additional Software. Printer software Use the Dell Printer Home (referred to as Printer Home) To • • • • • • • • • • Launch applications or programs. Scan or e‑mail a photo or document. Edit scanned documents. Scan documents to PDF. Adjust settings for the printer. Order supplies.
Using the printer software 26 Use the To Printing Preferences When you click File > Print > Properties with a document open, a Printing Preferences dialog appears. The dialog lets you select options for the print job, such as the following: • • • • • • Select the number of copies to print. Print two‑sided copies. Select the paper type. Add a watermark. Enhance images. Save settings. Note: Printing Preferences is installed automatically with the printer software.
Using the printer software 27 • To take advantage of the full features of your printer, select the custom install option during installation, and then select all packages listed. Finding and installing optional software For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Navigate to: Printer Home > select your printer > Support > Online support 4 From the Web site, select your printer and then download the driver.
Using the printer software 28 For Macintosh users 1 Close all open applications. 2 From the Finder, navigate to: Applications > select your printer folder 3 Double‑click Uninstaller. 4 Follow the instructions on the computer screen. Installing the printer software Note: If you installed the printer software on this computer before but need to reinstall the software, then uninstall the current software first. For Windows users 1 Close all open software programs. 2 Insert the installation software CD.
Loading paper and original documents Loading paper and original documents Loading paper 1 Flex the sheets back and forth to loosen them. Do not fold or crease the paper. Straighten the edges of the stack on a level surface. 2 Open the paper feed guard. 3 Place the paper at the center of the paper support. Note: Use the indicators on the paper support when loading smaller‑size paper. 4 Adjust the paper guides so they rest against the edges of the paper. Note: Do not force paper into the printer.
Loading paper and original documents 30 5 Close the paper feed guard. 6 From the printer control panel, select or confirm your paper settings. Paper and specialty media guidelines Load up to 100 sheets of plain paper Make sure that • The paper guides rest against the edges of the paper. • You load letterhead paper with the printable side faceup and the top of the letterhead going into the printer first. 25 sheets of heavyweight matte paper • The printable side of the paper is faceup.
Loading paper and original documents Load up to 10 envelopes 31 Make sure that • The printable side of the envelope is faceup and the flap is on the left. • The paper guides rest against the edges of the envelopes. • You load the envelope in the center of the paper support. • You select the correct envelope size. Select the next biggest size if the exact envelope size is not listed. • You print the envelopes in landscape orientation.
Loading paper and original documents 32 Load up to Make sure that 25 sheets of photo/glossy paper • The printable or glossy side of the paper is loaded faceup. If you are not sure which side is printable, then see the instructions that came with the paper. • The paper guides rest against the edges of the paper. • You do not touch or scratch the glossy surface of the unprinted paper to prevent smudges or marks that may affect the quality of your prints.
Loading paper and original documents 33 Loading original documents on the scanner glass 1 Open the scanner lid and place the document facedown on the scanner glass. 2 Close the scanner lid. Loading original documents into the ADF You can load up to 35 sheets of an original document into the ADF for scanning, copying, and faxing. You can load A4‑, letter‑, or legal‑size paper into the ADF. 1 Adjust the paper guide on the ADF tray to the width of the original document.
Printing 34 Printing Tips for printing • • • • • Use the appropriate paper for your print job. Select a higher print quality for better prints. Make sure there is enough ink in the ink cartridges. Remove each sheet as it is printed when printing photos or when working with specialty media. Do not touch the duplex latch or latches while actively printing. Printing basic documents Printing a document For Windows users 1 With a document open, click File > Print.
Printing Collated 35 Not collated Notes: • The collate option is available only when you are printing multiple copies. • To prevent smudging when printing photos, remove each photo as it exits the printer, and then let it dry before stacking. For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Navigate to: Layout tab > Copies area 4 Enter the number of copies that you want to print, and then select Collate.
Printing 5 Click OK to close any printer software dialogs. 6 Click OK or Print. For Macintosh users 1 With a document open, choose File > Page Setup. 2 From the Page Setup dialog, set the printer, paper size, and orientation. 3 Click OK. 4 From the menu bar, choose File > Print. 5 From the Printer pop‑up menu, choose your printer. 6 From the print options pop-up menu, choose Paper Handling. 7 From the Page Order pop‑up menu, choose a page order: • To print the first page first, choose Normal.
Printing 8 Adjust other settings as needed. 9 Click Print. Printing on specialty media Printing envelopes For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Navigate to: Paper/Finishing tab > Paper size list > select your envelope size If no size matches the envelope size, then click Manage Custom Sizes and set a custom size.
Printing Printing on labels Notes: • • • • Make sure the top of the label sheet feeds into the printer first. Make sure the adhesive on the labels does not extend to within 1 mm of the edge of the label sheet. Make sure the paper guide or paper guides rest against the edges of the label sheet. Use full label sheets. Partial sheets (with areas exposed by missing labels) may cause labels to peel off during printing, resulting in a paper jam. For Windows users 1 With a document open, click File > Print.
Printing Printing on custom‑size paper For Windows users 1 With a document open, click File > Print. 2 Click Properties, Preferences, Options, or Setup. 3 Navigate to: Paper/Finishing tab > Manage Custom Sizes > New 4 Type a name and adjust the settings as needed to create a custom size, and then click OK. 5 Click Close, and then click OK to close any printer software dialogs. 6 Click OK or Print. For Macintosh users 1 With a document open, choose File > Page Setup.
Printing 40 Using a flash drive with the printer Make sure the flash drive contains files that are supported by the printer. For more information, see “Supported file types” on page 39. 1 Insert a flash drive into the USB port. Notes: • The flash drive uses the same port that is used for a PictBridge camera cable. • An adapter may be necessary if your flash drive does not fit directly into the port.
Printing 41 4 To adjust the print settings, press the up or down arrow button to scroll to the option you want to set, and then press the left or right arrow button to scroll to the setting you want. If necessary, press 5 Press to make a selection. . Note: For best results, allow the prints to dry at least 24 hours before stacking, displaying, or storing.
Printing 42 4 If you want to change the default print settings: a Press to access the PictBridge menu. b Press the arrow buttons to select the paper source, paper setup, photo size, number of photos per page and print quality. You can also enhance the quality of graphics. Press each time you make a selection. Note: The printer will use the default print settings unless you change the print settings from the camera. 5 See the documentation that came with the camera to begin printing.
Printing 43 5 From the Printer pop‑up menu, choose your printer. 6 From the print options pop‑up menu, choose Quality & Media. 7 From the Paper Type pop‑up menu, choose a supported paper type. 8 From the print options pop‑up menu, choose Layout. 9 From the Two‑Sided pop‑up menu, choose Long‑Edge binding or Short‑Edge binding. • For Long‑Edge binding, pages are bound along the long edge of the page (left edge for portrait, top edge for landscape).
Printing 44 3 Navigate to: Layout tab > Print on Both Sides (Duplex) area > select a dry time setting Note: Under conditions of high humidity, or if the normal drying time does not allow the ink to dry completely, select Extended. 4 Click OK.
Printing 45 Creating a print queue For Windows users 1 From the Printer Tasks area, click Add a Printer. 2 Follow the instructions on the computer screen. For more information, see the documentation that came with your operating system. For Macintosh users 1 From the Print & Fax area, click +. 2 If necessary, click the Default or Default Browser tab. 3 Select your printer from the list. Note: Printers connected to the network or locally through a USB cable may have the same default printer name.
Printing 46 Changing the default printing mode To conserve ink, you can change the default printing mode for all print jobs to Draft or Quick Print. It uses less ink and is recommended for printing text-only documents. If you need to change to a different print mode to print photos or other high-quality documents, then you can select a different mode from the Print dialog before sending the print job. For Windows users 1 With a document open, click File > Print.
Printing 47 Resuming print jobs For Windows users 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. The printers folder opens. 4 Right‑click the printer, and then select Open or See what's printing. 5 Resume the print job: • If you want to resume a particular print job, then right‑click the document name, and then select Resume or Restart.
Printing For Macintosh users 1 Click the printer icon on the Dock. The print queue dialog appears. 2 Choose the job you want to cancel, and then click Delete.
Copying 49 Copying ADF Scanner glass Use the ADF for multiple‑page documents. Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Copying 50 6 Select the copy mode: • Press to switch to color mode. • Press to switch to black‑and‑white mode. When you select color or black‑only printing, the light that corresponds to your choice comes on. 7 Press . Note: The selected copy settings are reset to the factory default after two minutes of printer inactivity. Copying an ID card 1 Load plain A4‑ or letter‑size paper.
Copying 51 3 From the printer control panel, navigate to: > Copy > > Quality 4 Press the left or right arrow button to set the copy quality. 5 Press . Making a copy lighter or darker 1 Load paper. 2 Load the original document faceup into the ADF or facedown on the scanner glass. 3 From the printer control panel, navigate to: > Copy > > Darkness 4 Press the left or right arrow button to adjust the darkness of your prints. • Pressing the left arrow button makes the copy lighter.
Copying 52 3 From the printer control panel, navigate to: > Copy > > Separator Sheets Note: Collate must be set to On for the separator sheets to be placed between copies. If Collate is set to Off, then the separator sheets are added at the end of the print job. 4 Press the left or right arrow button to select a separator sheet setting, and then press . Copying multiple pages on one sheet You can copy multiple pages on one sheet by printing smaller images of each page.
Copying 53 Making a two-sided (duplex) copy Making a two‑sided (duplex) copy automatically The automatic duplex unit supports A4‑ and letter‑size paper. If you need to make two‑sided copies using other paper sizes, then see the instructions for making a two‑sided copy manually. Note: You cannot make two‑sided copies on envelopes, card stock, or photo paper. 1 Load paper. 2 Load the original document faceup into the ADF or facedown on the scanner glass.
Copying 54 8 Load the next page of the document. • If you are copying a one‑sided document, then load the next page faceup into the ADF or facedown on the scanner glass. • If you are copying a two‑sided document, then flip the original document, and then reload it faceup into the ADF or facedown on the scanner glass. 9 Remove the paper from the paper exit tray, and then reload the paper with the top edge first to print the other side of the document. Make sure the printable side of the paper is faceup.
Scanning 55 Scanning ADF Scanner glass Use the ADF for multiple‑page documents. Note: The ADF is available only in select printer models. If you purchased a printer without an ADF, then load original documents or photos on the scanner glass. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazine clippings).
Scanning 56 3 Press the up or down arrow button to scroll to the scan option you want to set, and then press the left or right arrow button to scroll to the setting you want. Set the color, quality, original image size, and other scan options. If necessary, press selection. 4 Press each time you make a . Scanning to a network computer 1 Load the original document faceup into the ADF or facedown on the scanner glass.
Scanning 57 4 Press the up or down arrow button to scroll to the scan option you want to set, and then press the left or right arrow button to scroll to the setting you want. Set the color, quality, original image size, and other scan options. If necessary, press selection. 5 Press each time you make a . Follow the instructions on the printer display. Scanning photos for editing For Windows users 1 Load photo or photos facedown on the scanner glass. 2 Click or Start.
Scanning 58 Scanning documents for editing An Optical Character Recognition (OCR) application allows you to edit an original text document that has been scanned. In order for this to work, you must have an OCR application stored on a local or network computer and you must be able to select it from the list of applications when you set up the scan. When selecting settings for the scan, select to scan to the local computer or network computer where the OCR is installed.
Scanning 59 Scanning directly to e‑mail using the printer software Make sure you have set up your e‑mail settings before proceeding. For more information, see the section on e‑mailing in the User’s Guide. For Windows users 1 Load an original document faceup into the ADF or facedown on the scanner glass. 2 Click or Start. 3 Click All Programs or Programs, and then select the printer program folder from the list.
Scanning 60 4 Navigate to: Printer Home > select your printer > Scan > PDF Scanning starts and the scan progress dialog appears. 5 Save the document as a PDF. For Macintosh users 1 Load an original document faceup into the ADF or facedown on the scanner glass. 2 From the Applications folder in the Finder, launch the application you want to use. Note: Use any application that supports your printer. 3 From the list of devices, select your printer.
Scanning 61 Canceling scan jobs Do one or more of the following: • From the printer control panel, press , and then press . Scanning stops and the printer returns to the previous menu. • If you are sending the scan job using the printer software, then cancel the scan job from the software dialog.
E-mailing 62 E-mailing Before you can send an e-mail, you must first configure the network connection and e-mail settings of your printer. Setting up the printer to e-mail Setting up the e-mail function For Windows users 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Navigate to: Printer Home > select your printer > Settings > Set up the printer to e‑mail The E‑mail Setup Wizard opens. 4 Follow the instructions on the computer screen.
E-mailing 63 3 Navigate to: Contacts tab > Individuals tab 4 Click to open the Address Book. Note: To add contacts, you need to import contacts from the Address Book on your Macintosh computer. If the contact is not in the Mac Address Book, then first add the contact to the address book and then import it. 5 From the Address Book, click and drag the contacts that you want to add to the Contacts list. For more information, click Help or to view the help information for the fax software.
E-mailing 64 • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine clippings) into the ADF. Place these items on the scanner glass. • To send an e‑mail, see “Scanning directly to e‑mail using the printer software” on page 59. Canceling an e‑mail Do one or more of the following: • From the printer control panel, press , and then press . • If you are sending the e‑mail using the printer software, then cancel the e-mail from the software dialog.
Faxing 65 Faxing CAUTION—POTENTIAL INJURY: To reduce risk of fire, use only the telecommunications (RJ‑11) cord provided with this product or a UL Listed 26 AWG or larger replacement when connecting this product to the public switched telephone network. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the power supply cord or telephone, during a lightning storm.
Faxing 66 Setup 2: Printer is sharing the line with an answering machine Connected to the same telephone wall jack To connect: 1 Connect the cable from the wall jack to the 2 Remove the protective plug from the Connected to different wall jacks port of the printer. port of the printer, and then connect the answering machine to the port.
Faxing 67 To connect: Connect the cable from the wall jack to the port of the printer. Tips for this setup: • If you have only one telephone number on your line, then you need to set the printer to receive faxes automatically (Auto Answer On). • Set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings.
Faxing 68 Tips for this setup: • This setup works best if you subscribe to a distinctive ring service. If you have distinctive ring service, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer will not receive faxes even if you have set it to receive faxes automatically. • If you have only one telephone number on your line, then you need to set the printer to receive faxes manually (Auto Answer Off).
Faxing 69 3 To continue using a computer for Internet access, connect the computer to the DSL HPN port on the DSL filter. 4 To connect a telephone to the printer, remove the protective plug from the port of the printer and then connect the telephone to the port. Scenario 3: VoIP telephone service To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter.
Faxing 70 Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem Follow this setup if you normally connect your telephone to a cable modem. To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. The port labeled Phone Line 2 or Fax Port is not always active.
Faxing 71 Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the house Follow this setup if your cable provider activated the wall jacks in your house so that you do not have to plug your devices into the cable modem. Your cable telephone service comes from the wall jacks. To connect: 1 Connect the cable from the wall jack to the 2 Remove the protective plug from the port of the printer. port of the printer, and then connect the telephone to the port.
Faxing 72 Connecting the printer to a non‑RJ‑11 wall jack To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to the wall jack. 3 If you want to connect another device (telephone or answering machine) to the same wall jack, and if the device has a non‑RJ 11 connector, then connect it directly to the wall jack. Notes: • Do not remove the wrap plug from the port of the printer.
Faxing 73 If the additional device (telephone or answering machine) has an RJ-11 connector, then you can remove the wrap plug port of the printer. and connect the device to the Connecting the printer in countries or regions that use serial connection In some countries or regions, you need to plug all devices into the wall jack. You cannot plug a telephone or answering machine into the port of the printer. This is called serial connection.
Faxing To connect: Connect the cable from the wall jack to the 74 port of the printer. Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones.
Faxing 75 Connect the printer to any of the N ports. To connect: 1 Connect one end of a telephone cable to the port of the printer. 2 Connect the other end of the cable to the RJ‑11 adapter, and then connect the adapter to an N port. 3 If you want to connect a telephone and answering machine to the same wall jack, then connect the devices as shown.
Faxing 76 Setting the fax footer From the printer control panel, navigate to: > Setup > > Fax Setup > > Ringing and Answering > > Fax Footer > > On > Setting the date and time 1 From the printer control panel, navigate to: > Setup > > Device Setup > > Date/Time > 2 Enter the date, and then press . 3 Enter the time, and then press . Configuring the fax settings You can configure the fax settings through the printer control panel or the fax software.
Faxing 77 From here You can 2‑Sided Faxes • Set the printer to print incoming faxes on both sides of the paper. Dialing and Sending • Set your fax name and fax number. • Adjust the dialing volume. • Set the dial method, redial time, number of redial attempts, dialing prefix, and fax sending speed. • Convert sent faxes into modes that receiving fax machines recognize. Otherwise, such faxes are aborted. • Enable error correction during transmission. Fax Blocking Block unwanted incoming faxes.
Faxing 78 Creating a contact list You can create a contact list using the Address Book in the printer control panel or the phone book in the fax software. If you create a contact list in the printer control panel, then the fax software automatically saves those contacts as Speed Dial entries. Likewise, when you add contacts to the Speed Dial list of the fax software, the printer automatically saves them to the printer Address Book. You can save up to 89 contacts and 10 fax groups in the contact list.
Faxing 79 5 From the Phonebook field, choose a phone book. 6 Select the contact that you want to add, and then click Add to or change list to import the contact. Note: To add contacts, you need to import contacts from the phone books on your computer that are supported by the fax software. In addition to the software Address Book, you may also have phone books of the mail clients installed on your computer, such as Microsoft Outlook. 7 Click OK.
Faxing 80 Tips for sending faxes • Make sure the printer is on and connected to a working telephone, DSL, or VoIP line. The line is working if you hear a dial tone. • • • • • • Make sure the paper exit tray is fully extended and the tray extension is flipped out. Depending on your printer model, use the ADF when scanning two‑sided (duplex) pages. To easily retrieve a document after copying or scanning, lift the ADF input tray.
Faxing 81 7 Select Include Cover Page with Fax, and enter the appropriate information if you want to include a cover page with the fax. 8 Click OK. For Macintosh users 1 With a document open, choose File > Print. 2 From the Printer pop‑up menu, select the fax version of your printer. Note: In order to see the fax options on the Print dialog, you must use the fax driver for your printer.
Faxing 82 Tips: • If the printer is sharing the line with other analog devices (telephone, answering machine), then set the printer to pick up calls two rings after the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.
Faxing 83 For Macintosh users a From the Applications folder in the Finder, or from the Finder desktop, double-click the printer folder. b Double-click Printer Settings, and then configure the fax settings. What is a splitter and what type of splitter should I use? If there are limited wall jacks in your home or limited ports on your adapter, then you can use a phone splitter. A splitter splits the telephone signal and allows you to connect multiple devices to the wall jack.
Faxing 84 How many rings should I set? If the printer is sharing a line with an answering machine, then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.
Faxing 85 How do I adjust the speaker volume on the printer? Listen to the dial tone to check if the telephone line is working and to check if the cables and devices are connected properly in your telephone network. If you set the printer to receive faxes manually, then make sure that you set the ringer volume loud enough for you to hear it.
Faxing 86 Quality Black resolution Color resolution Standard 200 x 100 200 x 200 Fine 200 x 200 200 x 200 Superfine 300 x 300 200 x 200 Ultrafine 300 x 300 (half‑toned) 200 x 200 When sending a fax, after entering the fax number, press the arrow buttons to select a fax quality, and then press .
Faxing 87 How do I print the fax history of the printer? You can print reports of sent or received faxes, or both. 1 From the printer control panel, navigate to: > Setup > > Fax Setup > > Fax Reports > 2 Press the arrow buttons to select a report printing option: • If you want to print the log of all sent or received fax activity, then select Print Job Log. • If you want to print the log of all calls to and from your printer, then select Print Call Log.
Faxing 88 d Use the keypad to enter the fax number, and then press . e Repeat steps 2b through 2d until you have added all the numbers that you want to block. You can block up to 50 numbers. 3 Block unidentified faxes (faxes without a Caller ID number). a Press the arrow buttons to scroll to Block No ID, and then press . b Press the arrow buttons to scroll to On, and then press to save the setting.
Networking 89 Networking Installing the printer on a wireless network Wireless network compatibility Your printer may contain an IEEE 802.11b, IEEE 802.11g, or IEEE 802.11n wireless print server. Your printer is compatible with IEEE 802.11 b/g/n routers that are Wi-Fi certified. Note: If your printer has an IEEE 802.
Networking 90 A valid WEP key has: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. or • Exactly 5 or 13 ASCII characters. ASCII characters are letters, numbers, punctuation, and symbols found on a keyboard. No Security It is not recommended to use no security at all on a home wireless network.
Networking 91 If your wireless network is not using security, then you will not have a security key. Note: If you do not know the SSID of the network that your computer is connected to, then launch the wireless utility of the computer network adapter and look for the network name. If you cannot find the SSID or the security information for your network, then see the documentation that came with the access point, or contact your system support person.
Networking 92 Encryption Check the encryption method used on your network. Note: Some authentication types may be available only in select printer models or operating systems. Authentication type Encryption method Open Mode • None • WEP Shared Mode WEP WPA Personal TKIP WPA2‑Personal • TKIP • AES WPA2‑Enterprise • TKIP • AES 802.
Networking 93 3 Double-click the software installer package, and then follow the instructions on the computer screen. Note: Select Wireless connection when prompted to select a connection type. Installing the printer on other computers Once the printer is set up on the wireless network, it can be accessed wirelessly by any other computer on the network. However, you will need to install the printer driver on every computer that will access it.
Networking 94 Indicator light Printer status Off • • • • Blinking green The printer is turned off or is powering up. The printer is not connected to an Ethernet or a wireless network and is in Sleep mode. The printer has not been configured for an Ethernet or a wireless network. The printer is configured for an ad hoc connection, but it is not currently communicating with another ad hoc device.
Networking 95 b Enter the details about your wireless network. Note: Your WEP, WPA, or WPA2 key may be obtained from the bottom of the box, the documentation that came with the box, or from the box Web page. If you have already changed the key for your wireless network, then use the key you created. 4 Follow the instructions on the computer screen to complete the installation. Assigning a static IP address The printer is automatically assigned an IP address through DHCP on most networks.
Networking 96 Advanced wireless setup Adding a printer to an existing ad hoc wireless network Before you begin, make sure: • Your wireless network adapter is properly attached to your computer and is working. • The ad hoc wireless network that the printer will connect to is available. For more information on creating an ad hoc wireless network, see the documentation that came with your operating system. Notes: • The recommended way to set up your wireless network is to use an access point.
Networking 97 Configuring Wi‑Fi Protected Setup manually Note: Make sure your access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified. For more information, see the User’s Guide. If your printer or device has not yet been configured for wireless connection and you want to configure it using WPS, then push the WPS button on the wireless router. Wait for the printer control panel to display a message to begin WPS configuration. There might be a short delay before the message appears.
Networking 98 • CA certificate EAP‑TLS • RADIUS user name • CA certificate • Signed certificate EAP‑TTLS • Appropriate inner authentication • RADIUS user name • RADIUS password • CA certificate Configuring 802.1X Authentication The information to complete is dependent on the 802.1X security mechanism you select. Some require user names, passwords, and/or certificates.
Networking 99 If the printer is currently set up locally (using USB connection) 1 Click or Start. 2 Click All Programs or Programs, and then select the printer program folder from the list. 3 Select your printer, and then navigate to: Printer Home > Settings > Wireless setup utility 4 Follow the instructions on the computer screen. Note: There is no need to remove the USB cable connecting the printer to the computer during wireless configuration.
Networking 100 If the printer is currently set up for wireless 1 Plug an Ethernet cable into the printer and into an available port on a switch or wall jack. 2 Wait one minute for the Ethernet network adapter to become active and acquire an IP address from the network. 3 Select the Network printer. See “Selecting a printer” on page 100. Note: The wireless adapter of the printer is disabled while it is connected to an Ethernet network.
Networking 101 3 Double‑click Dell Extras > Dell Setup Assistant. 4 Follow the instructions on the computer screen. Note: There is no need to remove the USB cable connecting the printer to the computer during wireless configuration. If the printer is currently set up for Ethernet 1 Unplug the Ethernet cable from the printer. 2 Place the printer close to the computer you want to use to configure the printer for wireless access. Note: You will need to connect the printer to the computer with a USB cable.
Networking 102 3 Add the printer. See “Adding the printer” on page 102. 4 A second print queue will be created. Remove the wireless queue if you do not want to switch back to accessing the printer over a wireless network. If the printer is currently set up locally (using USB connection) 1 Plug an Ethernet cable into the printer and to an available port on a switch or wall jack. 2 Insert the installation software CD into the computer you want to use to configure the printer.
Networking 103 3 Locate the printer from the remote computer: Note: The remote computer is the one that is not attached to the printer. a Open the printers folder: 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type control printers. 3 Press Enter, or click OK. b Right‑click the name of your printer. c Click Properties or Printer properties. d Click Ports > Add Port > Local Port > New Port.
Networking 104 The printer supports the following methods in connecting to a wireless network: • Personal Identification Number (PIN)—A PIN on the printer is entered into the wireless settings of the access point. • Push Button Configuration (PBC)—Buttons on both the printer and the access point are pushed within a given period of time. Look for any of these identifier marks to check if your access point is WPS certified: You can find these WPS logos on the side, back, or top of your access point.
Networking 105 An SSID can contain up to 32 alphanumeric characters. Alphanumeric characters are a combination of alphabetic (letters A to Z) and numeric (numbers 0 to 9) characters. Where do I find my SSID? • View the settings on the access point (wireless router). Most access points have a built‑in Web server that can be accessed using a Web browser. • Check your computer to see if a program was installed with your wireless network adapter.
Networking 106 – If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Enter the user name and password for the access point when prompted. Note: The WEP key or WPA/WPA2 preshared key/passphrase is not the same as the password for the access point. The password lets you access the access point settings. The WEP key or WPA/WPA2 preshared key/passphrase allows printers and computers to join your wireless network.
Networking 107 Scenario 2: Wireless network with Internet access • All computers and printers connect to the network using a wireless access point or wireless router. • The wireless access point connects the network to the Internet through a DSL or cable modem. Scenario 3: Wireless network with no Internet access • Computers and printers connect to the network using a wireless access point. • The network has no connection to the Internet.
Networking 108 What is a USB cable? A Universal Serial Bus (USB) cable is primarily used to connect a USB device to a host. Common hosts include computers and video game consoles. Through the USB port and cable, it is possible to connect computer peripherals such as mouse devices, keyboards, digital cameras, printers, personal media players, flash drives, and external hard drives. For many of those devices, USB has become the standard connection method.
Networking 109 3 Firmly plug the rectangular end of the USB cable into the USB port of the computer. 4 Follow the instructions on the computer screen. How are infrastructure and ad hoc networks different? Wireless networks can operate in one of two modes: infrastructure or ad hoc. In infrastructure mode, all devices on a wireless network communicate with each other through an access point (wireless router).
Networking 110 Finding the signal strength The signal strength tells you how strongly the computer or printer is receiving the wireless signal from the wireless network. Poor signal quality could affect connectivity during configuration. Checking computer connectivity 1 From your computer system tray, click the wireless icon that corresponds to the software managing your wireless network adapter. 2 Check the signal quality. Checking printer connectivity • From the printer, print a network setup page.
Networking 111 MOVE THE PRINTER CLOSER TO THE ACCESS POINT If the printer is too far away from the access point, then it will not be able to communicate with other devices on the network. For most indoor wireless networks, the maximum distance between the access point and the printer is approximately 100 feet (30 meters). This distance could be longer or shorter, depending upon the layout of the network and the limitations of the access point.
Networking 112 4 Type ipconfig, and then press Enter. Check the Wireless Network Connection section: • The “Default Gateway” entry is typically the access point. • The IP address appears as four sets of numbers separated by periods, such as 192.168.2.134. b c d e Type the user name and password of the router when prompted. Click OK. In the Wireless settings section, look for the SSID. Write down the SSID. Note: Make sure you copy it exactly, including any capital letters.
Networking 113 3 In the Wireless settings section, look for the SSID. 4 Write down the SSID, security type, and the WEP key/WPA passphrase (if shown). Notes: • Make sure you copy the network information down exactly, including any capital letters. • Store the SSID and the WEP key or WPA passphrase in a safe place for future reference. Can I use my printer on a USB and a network connection at the same time? Yes, the printer supports a simultaneous USB and network connection.
Networking 114 When installing the printer on a network, make sure you select the printer with the correct MAC address. The MAC address of the internal print server is a series of letters and numbers. Notes: • A list of MAC addresses can be set on an access point (wireless router) so that only devices with matching MAC addresses are allowed to operate on the network. This is called MAC filtering.
Networking 115 Every device on a network that uses TCP/IP must have an IP address. IP addresses are essentially unique computer names in a numeric format, used to transfer data around a network. IP addresses allow TCP/IP to confirm requests for, and receipt of, data by various devices on the network. How do I locate IP addresses? For Windows users 1 Click , or click Start and then click Run. 2 In the Start Search or Run box, type cmd. 3 Press Enter, or click OK. 4 Type ipconfig, and then press Enter.
Networking 116 What is the difference between Guided and Advanced setup? Use Guided setup if: • The printer and the computer communicate on the same wireless network. • You want the Wireless Setup Utility to automatically detect the network for you. • You want to connect your printer to the wireless network using Wi‑Fi Protected Setup (WPS). Use Advanced setup if: • The printer and the installing computer are not on the same wireless network, or if the computer does not have wireless access.
Maintaining the printer 117 Maintaining the printer Maintaining ink cartridges In addition to the following tasks that you can perform, your printer performs automatic maintenance cycles if it is plugged into a properly grounded, working electrical outlet. It will briefly come out of Sleep mode or will temporarily turn on if it is turned off.
Maintaining the printer 118 Cleaning the printhead nozzles If you have not been using the printer for a long period, then you may need to clean the printhead nozzles to improve the quality of your prints. Keep your printer plugged to a properly grounded, working electrical outlet to allow it to perform automatic maintenance cycles. Notes: • Cleaning the printhead nozzles uses ink, so clean them only when necessary. • Deep cleaning uses more ink, so try the Clean Printhead option first to save ink.
Maintaining the printer 119 Cleaning the scanner glass Clean the scanner glass and other related parts when vertical streaks appear on your printed pages or when you see marks or smudges on such parts. 1 Dampen a clean, lint‑free cloth with water. 2 Gently wipe clean the scanner glass and other related parts. 1 Backing material 2 Scanner glass 3 ADF scanner glass 4 ADF press plate Note: Make sure all ink or corrective fluid on the document is dry before placing the document on the scanner glass.
Maintaining the printer 120 Press the latch under the printer control panel to release it, and then push the panel back to its shipping position. • Keep the printer in an upright position to prevent the ink from leaking. • Avoid severe jarring movements.
Troubleshooting 121 Troubleshooting Before you troubleshoot Use this checklist to solve most printer problems: • • • • • • • Make sure the power cord is plugged into the printer and into a properly grounded, working electrical outlet. Make sure the printer is turned on. Make sure the printer is securely connected to the computer, print server, or network access point. Check the printer for error messages, and resolve any errors. Check for paper jam messages, and clear any jams.
Troubleshooting 122 3 To confirm the setting, press the left or right arrow button to scroll to Yes, and then press . Software did not install If you encountered problems while installing, or if your printer does not appear in the list in the printers folder or as a printer option when sending a print job, then try uninstalling and reinstalling the software.
Troubleshooting 123 SELECT YOUR PRINTER FROM THE PRINT DIALOG BEFORE SENDING THE PRINT JOB Note: This solution applies to Macintosh users only. 1 With a document open, choose File > Print. 2 From the printer pop-up menu, choose your printer, and then click Print. If your printer does not appear in the Printer list, then choose Add Printer. From the list of printers in the Default tab, select your printer, and then click Add.
Troubleshooting 124 Printer is printing blank pages Blank pages may be caused by improperly installed ink cartridges. REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 Reinstall the ink cartridges, see “Replacing ink cartridges” on page 15 for more information. If the cartridges do not seem to fit, then make sure the printhead is properly seated, and then try installing the cartridges again. 2 Load plain, unmarked paper.
Troubleshooting 125 Cannot delete documents from the print queue If you have jobs stuck in the print queue and cannot delete them to get other jobs to print, then the computer and printer may not be communicating.
Troubleshooting 126 Understanding printer messages Alignment Problem Try any of the following: • Check the ink cartridges. 1 Open the printer, and then remove and reinstall the ink cartridges. 2 Load a plain and unmarked A4‑ or letter‑size paper. The printer will read any markings on used paper, which could cause the alignment error message to reappear. 3 Close the printer. 4 Touch OK or press • Press to retry, depending on your printer model. to clear the message.
Troubleshooting 127 Fax Memory Full Reduce the resolution or the number of pages of the fax. Touch OK or press OK, depending on your printer model, to clear the message. Note: This deletes the fax job from the printer memory. Ink Cartridge Error The printer is unable to authenticate one or more of the installed ink cartridges. Try one or more of the following: • Press to cancel the current job. • Install the specified ink cartridges properly.
Troubleshooting 128 Ink Low You may need to replace the specified ink cartridge soon. Try one or more of the following: • Press or to clear the message and continue printing. Note: Depending on your printer settings, you may not be allowed to continue printing until you replace the specified cartridge. • See the User's Guide for a list of supported ink cartridges.
Troubleshooting Printhead Cannot Move Try one or more of the following: • Open the printer to remove any obstructions to the printhead, and then close the printer. • Press to clear the message. Printhead Error Remove and reinsert the printhead Warning—Potential Damage: Do not touch the cartridge contacts with bare hands to avoid damage and print quality problems. 1 Open the printer, and then lift the latch. 2 Remove the printhead.
Troubleshooting 130 4 Reinsert the printhead, and then close the latch until it clicks into place. 5 Close the printer. Note: If removing and reinserting the printhead does not resolve the error, then turn off the printer, and then turn it back on. If the problem persists, then contact customer support. Printhead Missing Try one or more of the following: • Install the printhead. 1 Open the printer, and then lift the carrier latch.
Troubleshooting Printhead Unsupported Try one or more of the following: • Turn the printer off, and then turn it back on. • Install a supported printhead. 1 Open the printer. 2 Press the release tab, and then remove the cartridges. 3 Lift the carrier latch. 4 Remove the unsupported printhead.
Troubleshooting 132 5 Insert the supported printhead, and then close the latch until it clicks into place. Note: Make sure to install the ink cartridges into the printhead. For more information, see “Replacing ink cartridges” in the User’s Guide. 6 Close the printer. Printhead Warning One or more cartridges may have been missing for more than two hours since the printer was turned on. Clean or Deep Clean the printhead to restore print quality. A cleaning page prints.
Troubleshooting 133 Short Paper Try one or more of the following: • • • • • Touch OK or press , depending on your printer model. Make sure the paper size is correctly set. Load paper with the correct size in the tray or on the paper support. Check the paper guides, and then make sure the paper is properly loaded in the tray or on the paper support. Cancel the current print job. Standard Network Software Error Try one or more of the following: • Press to clear the message.
Troubleshooting Check the jam clearance area 1 Lift the scanner unit. 2 Remove the jam clearance cover. Notes: • Squeeze the snap to lift the jam clearance cover. • Make sure that the printhead is moved to the side and away from the jammed paper. 3 Firmly grasp the paper on both sides, and then gently pull it out. Note: Make sure all paper fragments are removed.
Troubleshooting 135 4 Reattach the jam clearance cover until it clicks into place. 5 Close the printer. 6 Touch OK or press , depending on your printer model. Paper jam in the exit tray 1 Firmly grasp the paper, and then gently pull it out. Note: Make sure all paper fragments are removed. 2 Touch OK or press , depending on your printer model. Paper jam in the paper support Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
Troubleshooting 136 1 Remove the paper support. 2 Firmly grasp the paper, and then gently pull it out. Note: Make sure all paper fragments are removed. 3 Reattach the paper support until it clicks into place. 4 Touch OK or press , depending on your printer model. Paper jam in the duplex unit Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
Troubleshooting 137 1 Push down the duplex latch, and then remove the duplex unit. 2 Firmly grasp the paper, and then gently pull it out. Note: Be careful not to tear the paper while removing it. 3 Reinsert the duplex unit until it clicks into place to clear the message. 4 If necessary, touch OK or press , depending on your printer model. Paper jam in the ADF (select models only) Note: The parts inside the printer are sensitive. Avoid unnecessarily touching these parts while clearing jams.
Troubleshooting 138 Check the ADF 1 Press the ADF button, and then open the ADF cover. Scenario 1 Scenario 2 2 Firmly grasp the paper on both sides, and then gently pull it out. Scenario 1 Scenario 2 Note: Make sure all paper fragments are removed.
Troubleshooting 139 3 Close the ADF cover. 4 Touch OK or press , depending on your printer model. Check under the ADF tray 1 Remove the ADF tray. 2 Firmly grasp the paper on both sides, and then gently pull it out. Note: Make sure all paper fragments are removed.
Troubleshooting 140 3 Reattach the ADF tray until it snaps into place. 4 Touch OK or press , depending on your printer model. Paper or specialty media misfeeds These are possible solutions if paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together. Try one or more of the following: CHECK PAPER CONDITION Use only new, unwrinkled paper. CHECK PAPER LOADING • Load a smaller amount of paper into the printer. • Load paper with the print side faceup.
Troubleshooting CHECK MINIMUM PRINT SETTINGS Unless you are using the borderless feature, use these minimum print margin settings: • Left and right margins: – 6.35 mm (0.25 in.) for letter‑size paper – 3.37 mm (0.133 in.) for all paper sizes except letter • Top margin: 1.7 mm (0.067 in.) • Bottom margin: 12.7 mm (0.5 in.) SELECT THE BORDERLESS PRINT FEATURE For Windows users 1 With a photo open, click File > Print. 2 Click Properties, Preferences, Options, or Setup.
Troubleshooting 142 MAKE SURE THE INK CARTRIDGES ARE PROPERLY INSTALLED ALIGN THE PRINTHEAD CLEAN OR DEEP CLEAN THE PRINTHEAD NOZZLES Note: If these solutions do not remove the streaks or lines on the printed image, then contact technical support.
Troubleshooting 143 CHECK YOUR COMPUTER PERFORMANCE You may need to change how your computer manages resources and processes. For more information on improving computer performance, see the documentation that came with your operating system.
Troubleshooting 144 MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE CORRECT CORNER Partial copies or scans of documents or photos If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following: MAKE SURE THE DOCUMENT OR PHOTO IS LOADED FACEDOWN ON THE SCANNER GLASS AND IN THE PLACEMENT CORNER SELECT A PAPER SIZE THAT MATCHES THE LOADED PAPER MAKE SURE THE ORIGINAL SIZE SETTING MATCHES THE SIZE OF THE DOCUMENT YOU ARE SCANN
Troubleshooting 145 MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER Fax troubleshooting • • • • • “Fax troubleshooting checklist” on page 145 “Cannot send faxes” on page 146 “Cannot receive faxes” on page 147 “Cannot run the fax software” on page 148 “Fax error messages on the printer control panel” on page 148 For detailed descriptions of common terms and tasks, see the following: • “Setting up the printer to fax” on page 65 • “Faxing FAQ” on page 82 Fax troubleshooting check
Troubleshooting 146 Cannot send faxes If the “Fax troubleshooting checklist” does not solve the problem, then try one or more of the following: MAKE SURE THAT YOU HAVE REGISTERED YOUR USER INFORMATION IN THE PRINTER If you did not enter your user information during initial setup, then enter your fax name and fax number. In some countries, you cannot send a fax without entering your fax name or company name. Some fax machines also block unknown faxes or faxes without sender information.
Troubleshooting 147 Make sure that the dial prefix entered in the printer is correct for your network. 1 From the printer control panel, navigate to: > Setup > > Fax Setup > > Dialing and Sending > > Dial Prefix > 2 Press the arrow buttons to create or modify the prefix. 3 If the prefix is not correct, enter the correct prefix, and then press .
Troubleshooting 148 MAKE SURE THAT YOU HAVE THE CORRECT MANUAL ANSWER CODE If you set the printer to receive faxes manually (Auto Answer Off), then you need to press the correct code when a fax comes in so that the printer can receive it. 1 From the printer control panel, navigate to: > Setup > > Fax Setup > > Ringing and Answering > > Manual Pickup Code > 2 Copy the manual answer code that appears on the display.
Troubleshooting 149 Error Message: What it indicates: Possible solutions: Unsupported Compression The fax modem of the receiving fax machine does not support data compression. Fax modems compress data to speed up transmission, but the receiving fax modem needs to have the same compression code. • Lower the transmission speed of the Unsupported Resolution The receiving fax machine does not support the scan resolution of the document that you are sending. • Lower the fax quality.
Troubleshooting 150 Error Message: What it indicates: No Answer Auto Answer may have been turned off on the receiving fax machine. Possible solutions: • Verify the number, and then resend the fax. • Set the printer to redial. Note: Depending on your country or region, there may be a limit on the number of redial attempts, regardless of the redial settings that you set in your printer. • Schedule to resend the fax at a later time.
Troubleshooting 151 Notes: • Your port may be working fine, but certain conflicts can occur with multiple USB devices. Try disconnecting one of your other USB devices. • If the USB port on the computer is not working, then try using the other USB ports on the computer. MAKE SURE THE USB CABLE IS WORKING Try using a different USB cable. If you are using a cable longer than 10 feet, then try using a shorter cable.
Troubleshooting 152 4 Watch the Device Manager window while connecting a USB cable or another device to the USB port. The window refreshes when the Device Manager recognizes the USB connection. • If there is activity on the Device Manager but none of the previous solutions worked, then call customer support. • If there is no activity on the Device Manager, then there may be a problem with your computer and its USB support. The computer must recognize the USB connection in order for installation to work.
Troubleshooting 153 Wireless troubleshooting checklist Before beginning to troubleshoot the wireless printer, verify the following: • The printer, the computer, and the access point (wireless router) are all plugged in and turned on. • The wireless network is working properly. Try accessing other computers on your wireless network. If your network has Internet access, then try connecting to the Internet over a wireless connection. • Your SSID is correct.
Troubleshooting 154 MAKE SURE DEMO MODE IS TURNED OFF Select printer features are not available when Demo Mode is turned on. From the printer control panel, navigate to: > Setup > > Demo Mode > > Off > CHECK YOUR WEP KEY OR WPA PASSPHRASE If your access point is using WEP security, then the WEP key should be: • Exactly 10 or 26 hexadecimal characters. Hexadecimal characters are A–F, a–f, and 0–9. or • Exactly 5 or 13 ASCII characters.
Troubleshooting 155 CHECK YOUR ADVANCED SECURITY SETTINGS • If you are using MAC (Media Access Control) address filtering to limit access to your wireless network, then you must add the printer MAC address to the list of addresses allowed to connect to the access point. • If you set the access point to issue a limited number of IP addresses, then you must change this so that the printer can be added.
Troubleshooting 156 Wireless print server not installed You may see a message during installation indicating that the printer does not have a wireless print server installed. If you are sure the printer is capable of wireless printing, try the following: CHECK POWER Make sure the light is on.
Troubleshooting 157 • Temporarily turn off any unnecessary wireless devices on your network and pause any network‑intensive activities, like large file transfers or network games. If the network is too busy, then it is possible that the printer is not receiving the IP address within the allowed time. • Make sure your DHCP server, which may also be your wireless router, is working and is configured to assign IP addresses.
Troubleshooting 158 To check if the computer is currently connected to a VPN, open your VPN Client software and check your VPN connections. If you do not have a VPN Client software installed, then check the connections manually using the Windows VPN Client. If you would like to have the ability to connect to your local network and to a VPN at the same time, then request the system support person for the VPN to allow split tunneling.
Troubleshooting 159 ASSIGN STATIC IP ADDRESSES TO ALL DEVICES IN THE NETWORK Most wireless networks use a DHCP server (Dynamic Host Configuration Protocol) built in to the wireless router to assign IP addresses to clients on the wireless network. DHCP addresses are assigned when they are needed, as when a new device is added to the wireless network or when it is powered on. Wireless devices must send a request to the router, and receive an IP address in response so they can function on the network.
Notices 160 Notices Product information Product name: Dell V525w Machine type: 4448 Model(s): 4d1, 4dE Edition notice January 2012 The following paragraph does not apply to any country where such provisions are inconsistent with local law: THIS PUBLICATION IS PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Notices 161 harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • • • • Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Notices 162 Waste from Electrical and Electronic Equipment (WEEE) directive The WEEE logo signifies specific recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products. Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local authorities for disposal and recycling options. Battery notice This product contains Perchlorate material. Special handling may apply.
Notices 163 Power consumption Product power consumption The following table documents the power consumption characteristics of the product. Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic inputs. 16.1 Copy The product is generating hard‑copy output from hard‑copy original documents. 14.8 Scan The product is scanning hard‑copy documents. 11.
Notices 164 Avis de conformité aux normes de l’industrie du Canada Cet appareil numérique de classe B est conforme aux exigences de la norme canadienne relative aux équipements pouvant causer des interférences NMB-003.
Notices 165 Connection to party line service is subject to state tariffs. Contact the state public utility commission, public service commission, or corporation commission for information. If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of this equipment does not disable your alarm equipment. If you have questions about what will disable alarm equipment, consult your telephone company or a qualified installer.
Notices 166 agréé de type NRTL (Nationally Recognized Testing Laboratory) ou un organisme de certification agréé dans votre région ou pays. Ceci prévient tout endommagement de l’équipement causé par les orages et autres surtensions électriques. Cet équipement utilise des prises de téléphone CA11A. Notice to users of the New Zealand telephone network The following are special conditions for the Facsimile User Instructions.
Notices 167 Verwendung dieses Produkts in der Schweiz Für dieses Produkt muss ein schweizerischer Billing Tone Filter zur Zählzeichenübertragung für jede Leitung installiert werden, über die in der Schweiz Zeitsteuertakte übertragen werden. Die Verwendung des Filters ist obligatorisch, da in allen analogen Telefonleitungen in der Schweiz Zeitsteuertakte vorhanden sind.
Notices 168 This device has been designed to operate only with the antenna provided. Use of any other antenna is strictly prohibited per regulations of Industry Canada. To prevent radio interference to the licensed service, this device is intended to be operated indoors and away from windows to provide maximum shielding. Equipment (or its transmit antenna) that is installed outdoors is subject to licensing.
Notices 169 Tower III, 1095 Budapest HUNGARY, A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative. This product satisfies the Class B limits of EN 55022 and safety requirements of EN 60950. Products equipped with 2.
Notices 170 Magyar Alulírott, Lexmark International, Inc. nyilatkozom, hogy a termék megfelel a vonatkozó alapvetõ követelményeknek és az 1999/5/EC irányelv egyéb elõírásainak. Íslenska Hér með lýsir Lexmark International, Inc. yfir því að þessi vara er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC. Italiano Con la presente Lexmark International, Inc.
Index 171 Index Numerics B 2‑sided, fax setting 76 802.
Index contact list setting up 78 contact list, e‑mail creating 62 setting up 62 Continue button unavailable 150 copier or scanner does not respond 143 copies making 49 copy and scan troubleshooting cannot scan to computer over a network 144 copier or scanner does not respond 143 partial document or photo scans 144 poor scanned image quality 143 scan not successful 144 scanning takes too long or freezes the computer 144 copy job canceling 54 copy quality, adjusting 50 copy troubleshooting scanner unit does
Index Unsupported Compression 149 Unsupported Resolution 149 fax footer setting 76 fax forwarding 87 fax header setting 76 fax header and footer setting 75 Fax Memory Full 127 fax number 83 fax quality setting 85 fax resolution setting 85 fax sending speed setting 76 fax settings configuring 76, 77 for answering machine 85 for voice mail 85 fax setup country‑ or region‑specific 71 digital telephone service 70 DSL connection 68 standard telephone line connection 65 VoIP 69 Fax Setup Wizard 77 fax troublesho
Index 174 K N key index 115 N9UF Box 94 Network [x] Software Error 128 network connection with USB 113 network indicator light 93 network overview 105 network printer installing 115 network security 105 network setup page printing 90 networking sharing the printer with a Macintosh computer 103 sharing the printer with a Windows computer 103 noise emission levels 161 notices 160, 161, 162, 163, 164, 165, 166, 167, 168, 169 L labels 31 printing 38 language changing 121 language sheet replacing 18 LEAP 9
Index print troubleshooting cannot delete documents from print queue 125 computer slows down when printing 142 poor quality at the edges of page 140 slow print speed 142 streaks or lines on printed image 141 printer moving 119 sharing 102 sharing in Windows 102 printer control panel 11 display 20 layout 20 restoring to its shipping position 119 using 20 Wi‑Fi indicator 21 printer does not respond 124 printer memory fax 88 Printer Memory Full 128 printer messages Alignment Problem 126 Cannot Collate Job 126
Index to a network 56 to a network computer 56 using the printer control panel 56 using the touch screen 55 scanning takes too long or freezes the computer 144 scheduled fax sending 86 security configuring 97 wireless network 89 security information wireless network 105 security key 105 selecting the wireless port 156 sender information registering 75 sending a scheduled fax 86 sending faxes, tips 80 sent history report 87 setting Auto Answer 83 Caller ID 75 fax header and footer 75 fax quality 85 maximum
Index incorrect language appears on display 121 page does not print 122 printer does not respond 124 printer printing blank pages 124 printhead error 129 software did not install 122 troubleshooting, wireless cannot print over wireless network 153 changing wireless settings after installation (Macintosh) 95 changing wireless settings after installation (Windows) 95 resolving communication problems 157 two‑sided copying, automatic 53 copying, manual 53 two‑sided printing 42 two‑sided printing dry time setti
