Dell OpenManage Essentials v1.2 Device support for Dell Compellent, Force10, KVM, PDU & UPS This Dell Technical White Paper describes complete details about Dell Device(s), i.e.
Dell OpenManage Essentials v1.2 – Device Support This document is for informational purposes only and may contain typographical errors and technical inaccuracies. The content is provided as is, without express or implied warranties of any kind. © 2013 Dell Inc. All rights reserved. Dell and its affiliates cannot be responsible for errors or omissions in typography or photography. Dell, the Dell logo, OpenManage, and PowerEdge are trademarks of Dell Inc.
Dell OpenManage Essentials v1.2 – Device Support Contents Executive summary...................................................................................................... 5 Introduction .............................................................................................................. 5 Scope ................................................................................................................... 5 Pre-requisites ..................................................................
Dell OpenManage Essentials v1.2 – Device Support Figure 4: Dell Compellent Classification ............................................................................. 7 Figure 5: Dell Compellent Inventory Details ........................................................................ 8 Figure 6: Dell Force10 Classification & Inventory .................................................................. 9 Figure 7: Dell KVM Classification & Inventory...........................................................
Dell OpenManage Essentials v1.2 – Device Support Executive summary This document describes complete support of Dell Compellent, Force10, KVM, PDU and UPS in OpenManage Essentials. The following topics will be covered in this document: 1. 2. 3. 4. 5.
Dell OpenManage Essentials v1.2 – Device Support Device Discovery/Inventory & Classification The process for discovering a Dell Compellent, Forc10, KVM, PDU or UPS through OpenManage Essentials is as follows: 1. 2. 3. 4. Launch Open Manage Essentials. Navigate to Manage -> Discovery and Inventory. Click on “Add Discovery Range” on the left tree. Enter the IP address / Host name and subnet mask and click “Add”. Figure 1: Discovery Range Configuration 5. Click “Next”. 6. ICMP Configuration: click “Next”.
Dell OpenManage Essentials v1.2 – Device Support 7. SNMP Configuration: Modify “Get community” field if other than “public” and then click “Finish”. Figure 3: SNMP Configuration Classification Dell Compellent After completion of the discovery task, user can navigate to the “Devices” tab to see the discovered device. Dell Compellent devices get classified under All Devices -> Storage Devices -> Dell Compellent Arrays in the tree on the left side.
Dell OpenManage Essentials v1.2 – Device Support Figure 5: Dell Compellent Inventory Details Supported Models OpenManage Essentials currently supports Dell Compellent SC8000 device. Note: The “Device summary” and “Enclosure Information” tables will show the service tag in the “Service Tag” column only if the Dell Compellent device is running with firmware version 6.4.1 or later. If the firmware version is earlier than the one stated, the “Service Tag” column will show “N/A”.
Dell OpenManage Essentials v1.2 – Device Support Dell Force10 Dell Force10 devices get classified under All Devices -> Network Devices -> Switches in the tree on the left side.
Dell OpenManage Essentials v1.2 – Device Support Dell KVM Dell KVM devices get classified under All Devices -> KVM in the tree on the left side. User can click the discovered device to see all the inventoried tables as shown in the following figure: Figure 7: Dell KVM Classification & Inventory Supported Models OpenManage Essentials currently supports the following Dell KVM devices: 4161DS, 1082DS, 2161DS, 2161DS-2, 2162DS, 2321DS and 4332DS.
Dell OpenManage Essentials v1.2 – Device Support Figure 8: Dell PDU Classification & Inventory Dell UPS Dell UPS devices get classified under All Devices -> Power Devices-> UPS in the tree on the left side.
Dell OpenManage Essentials v1.2 – Device Support Device Health Health status reflects the overall health of the device contributed by their SNMP agent. The health status can be Critical, Warning, Normal or Unknown. Please refer to the Table 2 for more details: Table 3: Device Health Symbols Symbol Description Denotes that a device is critical and requires attention. This information is rolled up to the parent device type.
Dell OpenManage Essentials v1.2 – Device Support Application Launch Application launch provides a right-click action menu item on the discovered device to launch 1×1 console or application. OpenManage Essentials provides the capability to launch and navigate to the device specific portals for Dell Compellent, KVM, PDU and UPS. Dell Force10 does not provide any specific portal for more information/configuration. Dell Force10 device gives Application Launch option for “View and Renew Warranty” only.
Dell OpenManage Essentials v1.2 – Device Support Figure 12: Creating a Custom URL Launching the Custom URL Procedure for launching the custom URL is as follows: 1. Click Manage -> Devices and select the device from the tree. 2. Right-click the device and select “Application Launch.
Dell OpenManage Essentials v1.2 – Device Support Alerts (SNMP Traps) The SNMP alerts received from Dell Compellent, Force10, KVM, PDU and UPS devices will be shown under the alerts tab of the respective devices. OpenManage Essentials supports SNMP V1/V2 alerts only (as of now). The status of the device is polled every time an SNMP trap is received from that device. For example, if a trap with critical severity is received from a device, status of that device is set to critical.
Dell OpenManage Essentials v1.2 – Device Support Viewing Alert Categories The predefined alerts for Dell Compellent, Force10, KVM, PDU and UPS can be seen under the Alert Categories section in OpenManage Essentials. Navigate to Manage -> Alerts -> Alert Categories, and then click the appropriate alert category.
Dell OpenManage Essentials v1.
Dell OpenManage Essentials v1.2 – Device Support Figure 19: Alert Sources for Dell UPS Configuring Alert Actions Alert actions occur on all alerts received by the OpenManage Essentials console. The alert is received and processed to take appropriate action depending upon the user configuration for that alert. To configure an alert action, navigate to Manage -> Alerts -> Alert Actions and then right-click on the appropriate category as shown in Figure 20.
Dell OpenManage Essentials v1.2 – Device Support Configuring Warranty Email Notifications You can configure OpenManage Essentials to send a warranty notification of your devices at periodic intervals through email based on the configuration done by you. The warranty notification email provides a list of devices and appropriate links that you can click to renew the warranty of the devices. Follow these steps to configure Warranty Email Notifications: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.
Dell OpenManage Essentials v1.2 – Device Support Configuring Warranty Scoreboard Notifications You can configure OpenManage Essentials to display a warranty scoreboard notification icon in the heading banner. If any device meets the set criteria, the OpenManage Essentials heading banner displays the warranty scoreboard notification icon including the number of devices. Follow these steps to configure Warranty Scoreboard Notifications: 1. 2. 3. 4. Click Preferences -> Warranty Notification Settings.
Dell OpenManage Essentials v1.2 – Device Support Troubleshooting OpenManage Essentials Troubleshooting Tool The OpenManage Essentials Troubleshooting Tool is a standalone tool that installs along with OpenManage Essentials. You can use this tool for a wide array of protocol related problems that are often at the root of discovery and alert issues. Troubleshooting Discovery of a Dell Compellent, Force10, KVM, PDU or UPS Device 1. 2. 3. 4. 5. 6.
Dell OpenManage Essentials v1.
Dell OpenManage Essentials v1.2 – Device Support ProSupport with Dell SupportAssist The Dell SupportAssist plug-in proactively identifies hardware failures in your IT environment, and provides you with an efficient and personalized support experience. The Dell SupportAssist plug-in is bundled as part of the OpenManage Essentials installation media and can be installed from there as required.
