Dell Universal Dock UD22 User Guide Regulatory Model: K22A Regulatory Type: K22A001 MAY 2022 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Introduction..................................................................................................4 Chapter 2: Package Contents..........................................................................................5 Chapter 3: Hardware Requirements.................................................................................7 Chapter 4: Identifying Parts and Features........................................................................
1 Introduction The Dell Universal Dock UD22 is a device that links all your peripheral devices to your computer using a USB Type-C cable interface. Connecting the computer to the docking station allows you to access all peripherals (mouse, keyboard, stereo speakers, external hard drive, and large-screen displays) without having to plug each one into the computer. CAUTION: Update your computer’s BIOS, graphic drivers and the Dell Universal Dock UD22 driver to the latest versions available at www.dell.
2 Package Contents Your docking station ships with the components shown below: Table 1. Package contents Contents Specifications 1. Dell Universal Dock UD22 with USB Type-C cable 2. Dell 130W AC power adapter 3.
Table 1.
3 Hardware Requirements Before using the Dell Universal Dock UD22, ensure that your system has a USB Type-C with DisplayPort Alt Mode that is designed to support the docking station.
4 Identifying Parts and Features 1. Figure 1. Top view 1.
1. 2. 3. Figure 2. Front view 1. USB 3.2 Gen 2 (10Gbps) port 2. USB 3.2 Gen 2 (10Gbps) port with PowerShare 3. USB 3.2 Gen 2 Type-C (10Gbps) port with PowerShare 1. 2. Figure 3. Right view 1. Kensington nano lock slot 2.
1. 2. 3. 4. 5. 6. Figure 4. Back view 1. Power connector 2. HDMI 2.0 port 3. Two DisplayPort++ 1.2 ports 4. RJ45 Ethernet port (1000/100/10 Mbps) 5. Two USB 3.2 Gen2 (10Gbps) ports 6. USB 3.2 Gen 2 Type-C port with DisplayPort 1.
2. 1. 2. Figure 5. Bottom view 1. Service tag label 2.
5 Important Information Dell Universal Dock UD22 driver Synaptics (DisplayLink) USB Graphic and USB Network Interface Controller Driver) is required to be installed before using the docking station for full functionality. Dell recommends updating the computer's BIOS and graphics driver to the latest version before using the docking station. Older BIOS versions and drivers could result in the docking station not being recognized by your computer or not functioning optimally.
6 Quick Setup of Hardware Steps 1. Update your system's BIOS, graphics and drivers from www.dell.com/support/drivers.
2. Connect the AC power adapter to a power outlet. Then, connect the AC adapter to the 7.4 mm DC-in power input on the Dell Universal Dock UD22. Figure 6. Connecting the AC power adapter 3. Connect the USB Type-C cable to the computer/laptop. Update the Dell Universal Dock UD22 firmware and driver from www.dell.com/support/drivers.
Figure 7. Connecting the USB Type-C cable 4. Connect multiple displays to the docking station, as needed. Figure 8.
7 Setup of External Monitors Topics: Updating the Graphics Drivers for Your Computer Configuring Your Monitors Display Bandwidth Display Resolution Table Updating the Graphics Drivers for Your Computer The Microsoft Windows operating systems include the VGA graphics drivers only. Therefore, for optimum graphics performance, it is recommended that Dell graphics drivers applicable for your computer be installed from dell.com/support under the “Video” section NOTE: 1.
3. Under the Multiplay displays section, modify display configuration as needed. Display Bandwidth • DisplayPort High Bit Rate 2 (HBR2) is DP 1.2 (5.4 Gbps maximum link rate per lane). With DP overhead and UD22 MST display bandwidth, the effective data rate is 4.25Gbps per lane. • DisplayPort High Bit Rate 3 (HBR3) is DP 1.4 (8.1 Gbps maximum link rate per lane). With DP overhead and UD22 MST display bandwidth, the effective data rate is 6.25Gbps per lane.
Computer and Dell Universal Dock UD22 USB Type-C Specification and Bandwidth USB over USB Type-C DP Alternative Mode over USB Type-C USB 3.2/3.1/3.0 Gen2 or Gen1 Dell Universal Dock UD22 Max. Resolution and Refresh Rate USB Graphic Mode DisplayPort-1 (Near HDMI) DisplayPort-2 (Near Ethernet RJ-45) HBR2 x2 lanes=8.5Gbps (Computer DSC disable) 4K (3840 × 2160) @60 Hz 4K (3840 × 2160) @60 Hz USB 3.2/3.1/3.0 Gen2 or Gen1 HBR3 x2 lanes=12.
8 Technical Specifications Topics: LED Status Indicators Docking Specifications Smart and Adaptive Power Delivery LED Status Indicators Power Adapter LED Table 5. Power adapter LED indicator State LED Behavior Power Adapter is plugged into wall socket Solid White Dock Status Indicator Table 6.
Table 8. Docking specifications (continued) Features Network Port Specifications ● RJ45 Ethernet port ● Support Wake On LAN from S3 (sleep mode) and S0iX (modern standby) sleep state with select Dell systems. See platform setup guide for more details. ● Support MAC Address Pass-Through with select Dell systems. See platform setup guide for more details. NOTE:Wake On LAN function is supported on computer with Windows operating system only USB Ports Front: ● USB 3.2 Gen 2 port, support max. 0.
Smart and Adaptive Power Delivery Dell Universal Dock UD22’s maximum power delivery to your computer is 96 W (4.8 A @ 20 V). The dock detects the USB ports connected and the power consumption of the dock itself to dynamically delivery power to your computer for power balancing. Table 11. Typical dock loading and smart/adaptive power delivery to computer Display Loading USB Port and Ethernet Loading Adaptive Power Delivery to Computer N/A N/A Maximum. 96 W 2* displays @4K/60Hz ● USBx1: 4.
9 Dell Universal Dock UD22 Firmware Update Standalone Dock Firmware Update Utility NOTE: Dell Universal Dock UD22 Firmware Update Utility only supports system with Microsoft Windows operating system. Information that is provided is for Microsoft Windows users running the executable tool. Download the Dell Universal Dock UD22 firmware update utility from www.dell.com/support. Connect the dock to the system and start the tool in administrative mode. 1.
3. The following Graphical User Interface (GUI) snapshot shows a scenario when application is run with a dock connected to the system. a) All firmware version in your Dell Universal Dock UD22 is up-to-date. You can click Exit button to close the FW Update Utility directly. b) When firmware update is available, click Upgrade button to update the dock firmware. 4. Wait for the firmware update to complete. The progress bar shows the percent completed and Installation time shows the elapsed time.
5. When the firmware update is completed 100%, please hot-plug (un-plug and replug) AC power adapter from your Dell Universal Dock UD22 to complete FW upgrade process. 6. The following Graphical User Interface (GUI) is displayed after hot-plug (un-plug and replug) of AC power adapter from your Dell Universal Dock UD22 and firmware upgrade is successful. Click Exit button to close the application. 7.
10 Frequently Asked Questions 1. The fan is not working after connecting with the system. ● The fan is triggered by temperature. The dock fan will not rotate until the dock is hot enough to trigger a thermal threshold. ● Vice versa, if your dock is not cool enough, the fan will not stop even when you disconnect the dock from the system. 2. The dock does not work after high-speed fan noise. ● When you hear a loud fan noise, it is warning you that the dock is in some kind of a hot condition.
11 Troubleshooting the Dell Universal Dock UD22 Topics: ● Symptoms and Solutions Symptoms and Solutions Table 12. Symptoms and solutions Symptoms Suggested solutions ● Ensure that the latest BIOS and drivers for your system and 1. No video on the monitors that are attached to the HDMI or DisplayPort (DP) port on the docking station. the docking station are installed on your system. ● Ensure that your system is connected to the docking station securely.
Table 12. Symptoms and solutions (continued) Symptoms Suggested solutions Then, power on the docking station by connecting power adapter to the dock before connecting the USB Type-C cable to your system. ● Undock and reboot the system if, the above steps do not work. 3. The video on the attached monitor is not displaying as an ● Ensure that the Intel HD Graphics driver is installed in the Windows Extended Monitor. Device Manager.
Table 12. Symptoms and solutions (continued) Symptoms Suggested solutions 8. Displays have no function in a pre-OS environment. ● Only DP1 (near HDMI port), HDMI, USB Type-C DisplayPort (MFDP) are supported in pre-OS environment, DP2 are not supported. ● Connect your monitor to DP1, HDMI, USB Type-C DisplayPort (MFDP). 9. USB Boot does not function. ● If your BIOS has an USB Configuration page, ensure that the following options are checked: 1. Enable USB Boot Support 2.
12 Getting Help Topics: ● Contacting Dell Contacting Dell Prerequisites NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog. About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1. 2.
