SupportAssist on Dell EMC’s 14th generation of PowerEdge servers ABSTRACT This white paper provides an overview of SupportAssist available on the 14th generation of PowerEdge servers. It also provides resources and information required to register SupportAssist for event monitoring and to automatically generate collections from the server.
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TABLE OF CONTENTS EXECUTIVE SUMMARY ...................................................................................................... 4 AUDIENCE ................................................................................................................................... 4 INTRODUCTION ................................................................................................................... 4 SUPPORTASSIST OVERVIEW..........................................................................
EXECUTIVE SUMMARY This white paper provides an overview of the SupportAssist capabilities available across various iDRAC interfaces. iDRAC provides the application interfaces for registering the server for SupportAssist. SupportAssist registration enables monitoring of the server for critical events and automates support case creation based on the service contract purchased for the server.
IDRAC GUI For generating SupportAssist collection through the iDRAC GUI: 1. Log in to the iDRAC GUI. 2. Click Maintenance SupportAssist. The SupportAssist Registration wizard is displayed. 3. Click Next and follow the instructions on the screen. The following screen captures illustrate the steps to install iSM during the registration of SupportAssist.
WSMAN This section describes the methods that you can use for registering and configuring SupportAssist through WSMAN. DCIM_LCService.SupportAssistAcceptEULA() Note: The End User License Agreement (EULA) must be accepted before you register SupportAssist. To accept the EULA, use the SupportAssistAcceptEULA method. WSMAN Input SOAP Packet: PAGE 11DCIM_LCService.SupportAssistGetEULAStatus() To get information about the EULA acceptance, use the SupportAssistGetEULAStatus method. WSMAN Input SOAP Packet: PAGE 12DCIM_LCService.SupportAssistRegister() Note: You must accept the EULA before running the SupportAssistRegister method. To register SupportAssist, use the SupportAssistRegister method. When registration is successful, the method returns a Job Identifier, which you can use to monitor the status of the registration. WSMAN Input SOAP Packet: PAGE 13City State Country Zip 987-654-3211 SecondaryFirstName SecondaryLastName 987-654-3212 987-654-3213 SecondaryEmail@CompanyName.
Job Status To check the status of a job, run the following command. WSMAN Input SOAP Packet: http://schemas.xmlsoap.org/ws/2004/09/transfer/Get https://10.94.225.
DCIM_LCService.SupportAssistSetAutoCollectSchedule() Note: After successful registration, by default, automatic collection is scheduled monthly on the 1st Sunday between 12 a.m. and 5 p.m. After registering SupportAssist, use the SupportAssistSetAutoCollectSchedule method to update the SupportAssist auto collections schedule. You can specify the automatic collection schedule to weekly, monthly, or quarterly. WSMAN Input SOAP Packet: To schedule the automatic collection on Sunday:
To schedule the automatic collection on Monday of the 2nd week of month, every quarter: http://schemas.dmtf.
DCIM_LCService.SupportAssistGetAutoCollectSchedule() Note: After successful registration, by default, automatic collection is scheduled monthly on the 1st Sunday between 12 a.m. and 5 p.m. After registering SupportAssist, use the SupportAssistGetAutoCollectSchedule method to get the SupportAssist automatic collection schedule. WSMAN Input SOAP Packet: PAGE 18DCIM_LCService.SupportAssistClearAutoCollectSchedule() Note: After successful registration, by default, automatic collection is scheduled monthly on the 1st Sunday between 12 a.m. and 5 p.m. After registering SupportAssist, use the SupportAssistClearAutoCollectSchedule method to clear the SupportAssist automatic collection schedule. WSMAN Input SOAP Packet: PAGE 19SupportAssist Configuration ApplyAttributes() To set SupportAssist configuration settings, use the ApplyAttributes method. WSMAN Input SOAP Packet: http://schemas.
4096 For default network share settings, set the following attributes: SupportAssist.1#DefaultProtocol SupportAssist.1#DefaultIPAddress SupportAssist.1#DefaultShareName SupportAssist.1#DefaultUserName SupportAssist.1#DefaultPassword SupportAssist.
RACADM This section describes the RACADM commands that you can use for registering and configuring SupportAssist. racadm supportassist accepteula Note: The End User License Agreement (EULA) must be accepted before you register SupportAssist. To accept the EULA, use the supportassist accepteula command.
Job status To check the status of a job, use the following command: racadm jobqueue view –i JID_936055340165 [Job ID=JID_936055340165] Job Name=SupportAssist Registration Status=Completed Start Time=[Not Applicable] Expiration Time=[Not Applicable] Message=[SRV088: The SupportAssist Registration Operation is completed successfully.
racadm supportassist autocollectscheduler view Note: After successful registration, by default, automatic collection is scheduled monthly on the 1st Sunday between 12 a.m. and 5 p.m. After registering SupportAssist, use the supportassist autocollectscheduler view command to get the SupportAssist automatic collection schedule.
For configuring SupportAssist after the registration is complete, set the following attributes. Command Acceptable values racadm set idrac.supportassist.EmailOptIn Yes EmailOptIn indicates the option to receive email notifications from Dell EMC on case creation and collection upload. Accepted values are No (0) and Yes (1) with Yes being the default value racadm set idrac.supportassist.PreferredLanguage 0 Preferred Language for email communication from Dell EMC.
Server Configuration Profile A server’s configuration can be exported or imported by using the Server Configuration Profile (SCP) feature. The export operation captures a snapshot of the system configuration to a supported file format (XML or JSON) and exports it to a network file share that you specify. The SCP file can then be edited to change one or more configuration settings spanning different device classes, and can then be imported to one or more target systems.
JSON format: { "FQDD": "SupportAssist.Embedded.1", "Attributes": [ { "Name": "SupportAssist.1#SupportAssistEULAAccepted", "Value": "", "Set On Import": "False", "Comment": "Read and Write" }, { "Name": "SupportAssist.1#SupportAssistEULAAcceptedByiDRACUser", "Value": "", "Set On Import": "False", "Comment": "Read and Write" }, { "Name": "SupportAssist.1#PrimaryContactFirstName", "Value": "", "Set On Import": "False", "Comment": "Read and Write" }, { "Name": "SupportAssist.
"Comment": "Read and Write" }, { "Name": "SupportAssist.1#ShippingInfoCountry", "Value": "", "Set On Import": "False", "Comment": "Read and Write" }, { "Name": "SupportAssist.1#ShippingInfoZip", "Value": "", "Set On Import": "False", "Comment": "Read and Write" }, { "Name": "SupportAssist.1#HostOSProxyConfigured", "Value": "", "Set On Import": "False", "Comment": "Read and Write" }, { "Name": "SupportAssist.
The following is an example of the attributes for SupportAssist registration by using an SCP JSON file. JSON format: { "FQDD": "SupportAssist.Embedded.1", "Attributes": [ { "Name": "SupportAssist.
"Set On Import": "False", "Comment": "Read and Write" }, { "Name": "SupportAssist.1#ShippingInfoStreet1", "Value": "100 Dell EMC Way", "Set On Import": "False", "Comment": "Read and Write" }, { "Name": "SupportAssist.1#ShippingInfoStreet2", "Value": "", "Set On Import": "False", "Comment": "Read and Write" }, { "Name": "SupportAssist.1#ShippingInfoCity", "Value": "Round Rock", "Set On Import": "False", "Comment": "Read and Write" }, { "Name": "SupportAssist.
For host operating system proxy settings, edit the following attributes and import the SCP file: SupportAssist.1#HostOSProxyConfigured The HostOSProxyConfigured attribute should be set to Yes if the following proxy settings are to be used by the host operating system for internet connectivity. SupportAssist.1#.HostOSProxyAddress SupportAssist.1#HostOSProxyPort SupportAssist.1#HostOSProxyUserName SupportAssist.
For configuring SupportAssist after the registration is complete, edit the following attributes and import the SCP file: SupportAssist.1#EmailOptIn The EmailOptIn attribute should be set to Yes to receive email notifications from Dell on case creation and collection upload. SupportAssist.1#PreferredLanguage SupportAssist.1#FilterAutoCollections The FilterAutoCollections attribute should be set to Yes if to filter the auto generated collections for identification information SupportAssist.
References 1. 32 How to build and execute wsman method commands: http://en.community.dell.com/techcenter/systems-management/w/wiki/4374.
