SupportAssist Enterprise Version 2.0 Quick Setup Guide July 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
1 Overview SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, and networking devices. SupportAssist Enterprise monitors your devices and proactively detects hardware issues that may occur. When a hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Technical Support and sends you an email notification.
5. The default installation folder for SupportAssist Enterprise is :\Program Files\Dell\SupportAssist. If you want to install SupportAssist Enterprise on any other location, click Browse and select a folder. 6. Click Install. If the default SupportAssist Enterprise ports (9099 and 2424) are already in use, the Port Settings page is displayed.
● To access SupportAssist Enterprise from a remote system, open a web browser and type the address in the following format: https://:5700/SupportAssist For example, https://10.25.35.1:5700/SupportAssist NOTE: When typing the address, ensure that you type SupportAssist with the S and A in uppercase.
Install or upgrade OMSA on the local system Dell OpenManage Server Administrator (OMSA) is required for monitoring hardware issues that may occur on the local system. You must be logged in to SupportAssist Enterprise with elevated privileges. For information on the SupportAssist Enterprise user privileges, see SupportAssist Enterprise user groups. 1. On the Devices page, select the local system. The device overview pane is displayed at the right side of the Devices page. 2.
2. Point to Devices and click View Devices. The Devices page is displayed. 3. Select the local system. The device overview pane is displayed at the right side of the Devices page. 4. In the Monitoring section, select Enable. Set up SupportAssist Enterprise for a remote device ● You must be logged in to SupportAssist Enterprise with elevated privileges. For information on the SupportAssist Enterprise user privileges, see SupportAssist Enterprise user groups.
You can also view the status of the SupportAssist Enterprise functionality on each monitored device on the Devices page. If there is an issue with the device setup or configuration, the device displays a warning or error status. The error status may be displayed as a link that you can click to view a description of the issue and the possible resolution steps.
● For other device collections, depending on the operating system, you can access the collection .zip file at the following location: ○ Windows — :\Program Files\Dell\SupportAssist\reports ○ Linux — /opt/dell/supportassist/reports ● If the collection was performed by a Remote Collector, log in to the server where the Remote Collector is installed. Depending on the operating system, you can access the collection .
Related documents and resources In addition to this guide you can access the following documents that provide more information on SupportAssist Enterprise and the other related products. Table 1. Related documents Document title How to access the document SupportAssist Enterprise Version 2.0 Online Help Click the help icon in the SupportAssist Enterprise user interface. SupportAssist Enterprise Version 2.0 User's Guide 1. Visit Dell.com/ServiceabilityTools. 2. Click SupportAssist Enterprise Version 2.
SupportAssist community You can ask peer-to-peer questions on the Dell SupportAssist Enterprise community forum. Copyright © 2018 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
