SupportAssist Enterprise Version 2.0.50 Release Notes July 2020 Rev.
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Contents Chapter 1: Release summary............................................................................................................ 5 Version.................................................................................................................................................................................... 5 Release date....................................................................................................................................................................
Service tag of a chassis device is displayed instead of the service tag of a blade server......................................... 22 Alerts from OpenManage Enterprise adapter are not processed................................................................................. 22 Incorrect postal code and incorrect state or province value ........................................................................................ 23 Integrating TechDirect with SupportAssist Enterprise is not supported.............
1 Release summary In this release, SupportAssist Enterprise automatically performs analytics collections from devices. SupportAssist Enterprise enables you to filter the devices that are displayed on the Devices page depending on their monitoring status. You can also view the source from which a support case was created, for example, TechDirect. Topics: • • • Version Release date Priority and recommendations Version 2.0.
2 Compatibility The following table lists the devices that you can manage using SupportAssist Enterprise. For the complete list of supported device types and device models, see the SupportAssist Enterprise Version 2.0.50 Support Matrix at https://www.dell.com/serviceabilitytools. Table 1.
Table 1. Device types and applicable devices (continued) Device Type Devices that you can add NOTE: If SupportAssist Enterprise is installed on a Linux operating system, adding SCVMM and SAN HQ is not supported.
NOTE: If SupportAssist Enterprise is installed in a virtual environment, hardware resources of the system such as processor, memory, and I/O are shared among the virtual machines. Therefore, more hardware resources may be utilized by the virtual machine where SupportAssist Enterprise is installed. For optimal performance, ensure that you allocate dedicated processor and memory to the VM as specified in the hardware requirements for SupportAssist Enterprise.
• • • • • • • • • • • • • • • • • • • • • Red Hat Enterprise Linux 7.x Red Hat Enterprise Linux 6.x Red Hat Enterprise Linux 5.x CentOS 7.x CentOS 6.x SUSE Linux Enterprise Server 15 SUSE Linux Enterprise Server 15 SP1 SUSE Linux Enterprise Server 12 SP1 SUSE Linux Enterprise Server 12 SP2 SUSE Linux Enterprise Server 12 SP3 SUSE Linux Enterprise Server 12 SUSE Linux Enterprise Server 11 SP4 SUSE Linux Enterprise Server 10 SP4 Oracle Linux 7.x Oracle Linux 6.x Debian 7.x Debian 8.x Debian 9.x Ubuntu 14.
Table 4. Network bandwidth requirements Devices Monitoring Collecting System Information LAN bandwidth* WAN bandwidth** 1 No Yes 10 Mbps 5 Mbps 20 Yes Yes 0.5 Gbps 10 Mbps Up to 100 Yes Yes 0.5 Gbps 10 Mbps Up to 300 Yes Yes 0.5 Gbps 10 Mbps Up to 1000 Yes Yes 1 Gbps 20 Mbps Up to 4000 Yes Yes 1 Gbps 20 Mbps * Network bandwidth that is required for monitoring and collecting system information from devices within a single site.
Figure 1. Managed devices • • • • 1—network ports that are required for discovering devices and collecting system information 2—network ports that are required for uploading the collected system information (collection) 3—network ports required for adapters 4—network ports on devices for collecting system information The following table lists the ports that must be open on the local system. Table 5.
Table 5.
Table 6. Network ports required for discovering devices and collecting system information (continued) Device Protocol for discovery and collection Port HIT Kit/VSM for VMware SSH 22 vCenter HTTPS 443 SCVMM WMI 135 XC Series of Web-Scale hyperconverged appliances REST and SSH 9440 and 22 Virtual Machine - Windows WMI 135 Virtual Machine - Linux SSH 22 The following table lists the network ports that are required for uploading the collected system information. Table 7.
• • • • 14 Edit an account credential. Assign a credential profile. Edit a credential profile. Perform periodic validation of device credentials.
3 New and enhanced features • • • • Automated analytics collections from devices. Ability to filter devices displayed on the Devices page based on their monitoring status. Ability to view the source from which a support case was created. Security and bug fixes.
4 Known issues — To be fixed in future releases Topics: • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • 16 SupportAssist Enterprise services do not start automatically The snmptrapd service may not start automatically The Remote Collector or adapter displays a validation in progress status iSCSI and non-iSCSI adapter attributes may not be available Collections from PowerVault MD Series storage arrays may display incorrect values No action occurs when you click the Ins
SupportAssist Enterprise services do not start automatically Description When SupportAssist Enterprise is installed on a virtual machine of an ESXi host, the SupportAssist Enterprise services do not start automatically in the following scenario: • • Workaround Perform one of the following: • • Tracking number The ESXi host is forced to shut down Time synchronization between the virtual machine and the ESXi host is not configured.
No action occurs when you click the Install/ Upgrade OMSA option Description When OMSA is already installed in a managed node and when it is discovered from SupportAssist Enterprise with the OMSA install/upgrade option enabled, a prompt may be displayed stating, SNMP cannot be configured. After discovery, when you try to configure SNMP using More Tasks, the option to configure SNMP is disabled, but the Install/Upgrade OMSA option remains enabled. When you click Install/Upgrade OMSA, no action occurs.
Tracking Number SAE-9907 SCSI and non-iSCSI interfaces section is not available Description SCSI and non-iSCSI interfaces section is not available in Deployment collections from PowerEdge servers running the Debian operating system. Workaround Ensure that the ethtool package is installed on the system.
Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically Description Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically. Workaround Uninstall the OpenManage Enterprise adapter manually.
Incorrect manufacturer details Description System information collected from ESXi host may contain the incorrect manufacturer details for adapters shown in the iSCSI HBA section. Workaround None Tracking Number SAE-11232 Incorrect hostname details Description System information collected from a chassis may contain the incorrect hostname details for the quarter height blade servers hosted in the chassis shown in the Chassis Slot section.
Unable to edit the adapter Description While editing the OpenManage Essential adapter, if incorrect credentials are entered, an “Unable to edit adapter” message is displayed. However, the entered credentials are saved and the adapter displays a Disconnected status. Workaround Edit the adapter and enter the correct credentials. The adapter then displays a Connected status.
Incorrect postal code and incorrect state or province value Description If you enter an incorrect postal code and incorrect state/province value, the replacement parts will not be dispatched. Workaround None Integrating TechDirect with SupportAssist Enterprise is not supported Description For accounts with multiple profiles across regions, integrating TechDirect with SupportAssist Enterprise is not supported. Workaround Create a new account and try again.
SupportAssist Enterprise user interface closes abruptly while upgrading Description By default, SupportAssist Enterprise is installed on the C drive of the server. If you install SupportAssist Enterprise on a custom location, the SupportAssist Enterprise user interface is terminated abruptly while upgrading. Workaround Download and reinstall SupportAssist Enterprise.
Workaround None Tracking Numbers SAENTK-1497, SAENTK-1487, SAENTK-1502, SAENTK-1488, SAENTK-1496, SAENTK-1495, SAENTK-1494, SAENTK-1493, SAENTK-1492, and SAENTK-1489 Tech Support Report logs are not collected Description If you have an iDRAC9 device installed with firmware version 4.x and an active iDRAC Datacenter license, the Tech Support Report logs are not collected.
5 Limitations • • • • • • • • • • • • SupportAssist Enterprise does not perform analytics collections on devices that have a remote collector that is assigned as their collection host. The TTY log may not be collected from a server that is added in SupportAssist Enterprise with the iDRAC IP address in the following scenarios: ○ The server is not a yx2x or later generation of PowerEdge server. ○ The server does not have the minimum required iDRAC firmware version installed.
6 Installation Topics: • • • Prerequisites Install SupportAssist Enterprise on Windows Install SupportAssist Enterprise on Linux Prerequisites For installing and using SupportAssist Enterprise, ensure that Transport Layer Security (TLS) 1.2 or later is enabled on the web browser. Install SupportAssist Enterprise on Windows Steps 1. Right-click the SupportAssist Enterprise installer package and then click Run as administrator.
NOTE: The SupportAssist Enterprise Registration Wizard may not be displayed if a pop-up blocker is enabled on the web browser. Install SupportAssist Enterprise on Linux Steps 1. Open the terminal window on the system running the Linux operating system. 2. Browse to the folder where the SupportAssist Enterprise installation package is available. 3. Perform one of the following: • • Type chmod 744 supportassistenterprise_2.x.x.bin and press Enter. Type chmod +x supportassistenterprise_2.x.x.
7 Uninstallation Topics: • • Uninstalling SupportAssist Enterprise on Windows Uninstalling SupportAssist Enterprise on Linux Uninstalling SupportAssist Enterprise on Windows Steps 1. Perform one of the following based on the operating system: • • On Windows Server 2012 or 2016, point to the bottom-left corner of the screen, and then click the Start icon. On the Start screen, click the Control Panel tile. On the Control Panel, click Uninstall a program.
8 Related documents and resources In addition to this guide you can access the following documents that provide more information on SupportAssist Enterprise and the other related products. Table 10. Related documents Document title How to access the document SupportAssist Enterprise Version 2.0.50 Online Help Click the help icon in the SupportAssist Enterprise user interface. SupportAssist Enterprise Version 2.0.50 User's Guide 1. Go to https://www.dell.com/serviceabilitytools. 2.
9 Contacting Dell EMC About this task NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog. Dell EMC provides several online and telephone-based support and service options. Availability varies by country or region and product, and some services may not be available in your area.
