SupportAssist Enterprise Version 2.0.70 Support Matrix September 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Overview...................................................................................................................... 5 New and enhanced features............................................................................................................................................. 5 Chapter 2: SupportAssist Enterprise capabilities available with Dell service contracts.................. 6 Chapter 3: Supported servers...........................................................
Hardware requirements................................................................................................................................................... 43 Software requirements.................................................................................................................................................... 44 Operating system requirements...............................................................................................................................
1 Overview SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, and networking devices. SupportAssist Enterprise monitors your devices and proactively detects hardware issues that may occur. When a hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Technical Support and sends you an email notification.
2 SupportAssist Enterprise capabilities available with Dell service contracts The following table provides a comparison of the SupportAssist Enterprise capabilities available with the ProSupport, ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service contracts. NOTE: Completing the registration is a prerequisite to receive the full benefits of SupportAssist Enterprise for your Dell devices.
* Predictive detection of hardware failures is applicable only for the hard drives, backplanes, and expanders of yx2x and later generations of PowerEdge servers that have PowerEdge RAID Controller (PERC) Series 5 to 10. Predictive detection of hardware failures is available only when SupportAssist Enterprise is configured to periodically collect and send system information from your devices to Dell.
3 Supported servers This section provides information about the following supported devices: ● ● ● ● ● ● Dell EMC PowerEdge servers Dell EMC PowerEdge C Series servers Dell EMC Remote Access Controllers Dell EMC XC Series Web-Scale converged appliances Dell EMC Datacenter Scalable Solutions PowerVault devices Topics: • • • • • • • • Supported Supported Supported Supported Supported Supported Supported Supported Dell EMC PowerEdge servers Dell EMC PowerEdge C Series servers Dell EMC PowerEdge XE Series s
Table 2.
Table 2. Supported Dell EMC PowerEdge servers (continued) PowerEdge servers Remote monitoring and case creation Automatic collection of system information Supported iDRAC firmware versions M520 Yes Yes 2.60.60.60 M620 Yes Yes 2.60.60.60 M820 Yes Yes 2.60.60.60 R220 Yes Yes 2.60.60.60 R320 Yes Yes 2.60.60.60 R420 Yes Yes 2.60.60.60 R520 Yes Yes 2.60.60.60 R620 Yes Yes 2.60.60.60 R720 Yes Yes 2.60.60.60 R720xd Yes Yes 2.60.60.60 R820 Yes Yes 2.60.60.
Table 2. Supported Dell EMC PowerEdge servers (continued) PowerEdge servers Remote monitoring and case creation Automatic collection of system information Supported iDRAC firmware versions ● 2.70.70.70 R930 Yes Yes ● 2.60.60.60 ● 2.70.70.70 M630 Yes Yes ● 2.60.60.60 ● 2.70.70.70 M830 Yes Yes ● 2.60.60.60 ● 2.70.70.70 T130 Yes Yes ● 2.60.60.60 ● 2.70.70.70 T330 Yes Yes ● 2.60.60.60 ● 2.70.70.70 T430 Yes Yes ● 2.60.60.60 ● 2.70.70.70 T630 Yes Yes ● 2.60.60.60 ● 2.70.70.
Table 2. Supported Dell EMC PowerEdge servers (continued) PowerEdge servers Remote monitoring and case creation Automatic collection of system information Supported iDRAC firmware versions ● 4.40.10.00 MX740C Yes Yes ● ● ● ● ● ● ● ● 3.36.36.36 4.00.00.00 4.10.10.10 4.20.20.20 4.22.00.00 4.32.10.00 4.40.00.00 4.40.10.00 MX840C Yes Yes ● ● ● ● ● ● ● ● 3.36.36.36 4.00.00.00 4.10.10.10 4.20.20.20 4.22.00.00 4.32.10.00 4.40.00.00 4.40.10.00 R240 Yes Yes ● ● ● ● ● ● ● ● 3.36.36.36 4.00.00.00 4.
Table 2. Supported Dell EMC PowerEdge servers (continued) PowerEdge servers Remote monitoring and case creation Automatic collection of system information Supported iDRAC firmware versions R640 Yes Yes ● ● ● ● ● ● ● ● 3.36.36.36 4.00.00.00 4.10.10.10 4.20.20.20 4.22.00.00 4.32.10.00 4.40.00.00 4.40.10.00 R6415* Yes Yes ● ● ● ● ● ● ● ● 3.36.36.36 4.00.00.00 4.10.10.10 4.20.20.20 4.22.00.00 4.32.10.00 4.40.00.00 4.40.10.00 R740 Yes Yes ● ● ● ● ● ● ● ● 3.36.36.36 4.00.00.00 4.10.10.10 4.20.
Table 2. Supported Dell EMC PowerEdge servers (continued) PowerEdge servers Remote monitoring and case creation Automatic collection of system information Supported iDRAC firmware versions ● ● ● ● 4.22.00.00 4.32.10.00 4.40.00.00 4.40.10.00 R940 Yes Yes ● ● ● ● ● ● ● ● 3.36.36.36 4.00.00.00 4.10.10.10 4.20.20.20 4.22.00.00 4.32.10.00 4.40.00.00 4.40.10.00 R940XA Yes Yes ● ● ● ● ● ● ● ● 3.36.36.36 4.00.00.00 4.10.10.10 4.20.20.20 4.22.00.00 4.32.10.00 4.40.00.00 4.40.10.
Table 2. Supported Dell EMC PowerEdge servers (continued) PowerEdge servers Remote monitoring and case creation Automatic collection of system information Supported iDRAC firmware versions MX750c Yes Yes 4.40.20.00 R650 Yes Yes 4.40.20.00 R6515 Yes Yes ● ● ● ● ● ● ● ● 3.40.40.40 4.00.00.00 4.10.10.10 4.20.20.20 4.32.10.00 4.32.20.00 4.40.00.00 4.40.10.00 R6525 Yes Yes ● ● ● ● ● ● ● ● ● ● 3.42.42.42 3.43.43.43 4.00.00.00 4.10.10.10 4.20.20.20 4.30.30.30 4.32.10.00 4.32.20.00 4.40.00.
NOTE: On 13th and 14th generation of PowerEdge servers, installation of SupportAssist Enterprise is supported on Red Hat Enterprise Linux 8.0 operating system. NOTE: On 15th generation of PowerEdge servers, installation of SupportAssist Enterprise is supported on Red Hat Enterprise Linux 8.0 Z-stream and Red Hat Enterprise Linux 7.6 Z-stream operating systems. Supported Dell EMC PowerEdge C Series servers The following table displays the list of supported Dell EMC PowerEdge C Series servers: Table 3.
NOTE: To add an iDRAC9 in SupportAssist Enterprise, ensure that the Basic, Enterprise, or Express license is installed on the iDRAC. NOTE: Monitoring is not supported for iDRAC9 with basic license. NOTE: SupportAssist Enterprise capabilities are not available for an iDRAC on an SC series or Dell Compellent devices. Table 5.
Supported Dell EMC DSS server The following table lists the supported Dell EMC Datacenter Scalable Solutions (DSS) servers: NOTE: Monitoring of Datacenter Scalable Solutions is supported only if the devices are added in SupportAssist Enterprise by selecting the device type as iDRAC. Table 7.
MD1220, MD1400, and MD1420. If a critical hardware issue is detected by SupportAssist Enterprise on an attached storage device, a support case is created for the server to which the storage device is attached. Supported AX nodes The following table lists the supported AX nodes: NOTE: Monitoring of AX nodes is supported only if they are added in SupportAssist Enterprise by selecting the device type as iDRAC. Table 9.
4 Supported hypervisors The following table lists the supported hypervisors: Table 10. Hypervisors Hypervisors Remote monitoring and case creation Automatic collection of system information Collection protocol Ports used ESX 4.0 Yes* Yes SSH and VMware SDK 22 and 443 ESXi 4.0 Yes* Yes SSH and VMware SDK 22 and 443 ESXi 4.0 U3 Yes* Yes SSH and VMware SDK 22 and 443 ESX 4.1 U3 Yes* Yes SSH and VMware SDK 22 and 443 ESXi 4.1 Yes* Yes SSH and VMware SDK 22 and 443 ESXi 4.
* Remote monitoring and case creation are supported only if OMSA is installed and the SNMP settings are configured on the hypervisor. SupportAssist Enterprise does not support the automatic installation of OMSA and configuration of SNMP settings on the hypervisor. For more information about OMSA support, see the product documentation. NOTE: ESXi 6.7 U2 is supported only on R540, R640, R740, and R740xd servers.
5 Supported storage devices This section provides information about the following supported storage devices: ● ● ● ● ● PS series or EqualLogic MD series ME series SC series or Dell Compellent Network Attached Storage (NAS) Topics: • • • • • Supported Supported Supported Supported Supported PS series or EqualLogic devices MD series or PowerVault devices ME series devices SC series or Dell Compellent devices Network Attached Storage (NAS) devices Supported PS series or EqualLogic devices The following ta
Table 11. Supported PS series or EqualLogic devices (continued) Model Remote monitoring and case creation Automatic collection of system information Collection protocol Ports used Latest supported firmware version PS6500* Yes Yes SNMPv2, SSH2, and FTP 161, 22, and 21 10.0.3 PS6510* Yes Yes SNMPv2, SSH2, and FTP 161, 22, and 21 10.0.3 PS6610 Yes Yes SNMPv2, SSH2, and FTP 161, 22, and 21 10.0.
Table 12. Supported MD series or PowerVault devices (continued) Model Remote monitoring and case creation Automatic collection of system information Collection protocol Port used Latest supported firmware version MD3860i Yes Yes SYMbolSDK 2463 8.25.9.61 Supported ME series devices The following table lists the supported ME series devices: Table 13.
Table 14. Supported SC series or Dell Compellent devices (continued) Model Remote monitoring and case creation Automatic periodic data collection Collection protocol Port used Latest supported firmware version SCv3000 No No REST 443 7.4.2 SCv3020 No No REST 443 7.4.2 * Support for this storage device has been assessed based on SupportAssist Enterprise compatibility with similar SC series storage device models.
6 Supported networking devices This section provides information about the following and other supported Dell networking devices: ● ● ● ● PowerConnect Dell Force10 Brocade Cisco NOTE: Remote monitoring and case creation are supported only if SNMP settings are configured on the networking device. SupportAssist Enterprise does not support the configuration of SNMP settings on the networking device. Therefore, you must manually configure the SNMP settings on the networking device.
Table 16. Other supported Dell networking devices (continued) Networking devices Remote monitoring and case creation Automatic collection of system information Collection protocol Port used Latest supported firmware version N1524* Yes Yes SSH2 22 6.5.1 N1524P* Yes Yes SSH2 22 6.5.1 N1548* Yes Yes SSH2 22 6.5.1 N2000 Yes Yes SSH2 22 6.3.2.3 N2024 Yes Yes SSH2 22 6.5.2 N2100 Yes Yes SSH2 22 6.3 N2128PX-ON Yes Yes SSH2 22 6.6 N3000 Yes Yes SSH2 22 6.
Table 16. Other supported Dell networking devices (continued) Networking devices Remote monitoring and case creation Automatic collection of system information Collection protocol Port used Latest supported firmware version ● 10.5.0.3 S4112F-ON Yes Yes SSH2 22 ● 10.5.1 ● 10.5.2 ● 10.5.0.3 S4112T Yes Yes SSH2 22 ● 10.5.1 ● 10.5.2 ● 10.5.0.3 S4112T-ON Yes Yes SSH2 22 ● 10.5.1 ● 10.5.2 ● 10.5.0.3 S4128F Yes Yes SSH2 22 ● 10.5.1 ● 10.5.2 ● 10.5.0.
Table 16. Other supported Dell networking devices (continued) Networking devices Remote monitoring and case creation Automatic collection of system information Collection protocol Port used Latest supported firmware version ● 10.5.2 ● 10.5.0.3 S4248FBL-ON Yes Yes SSH2 22 ● 10.5.1 ● 10.5.2 ● 10.5.0.3 S4810P and S4820T Yes Yes SSH2 22 9.11 S5000* Yes Yes SSH2 22 9.13 and 10.5 S5148F Yes Yes SSH2 22 10.5 S5212F Yes Yes SSH2 22 ● ● ● ● 10.5.1 10.5.2 10.5.0.3 10.5.0.
Table 16. Other supported Dell networking devices (continued) Networking devices Remote monitoring and case creation Automatic collection of system information Collection protocol Port used Latest supported firmware version ● 10.5.0.3 Z9500 Yes Yes SSH2 22 9.9 * Support for this networking device or firmware version has been assessed based on SupportAssist Enterprise compatibility with similar networking device models or firmware version respectively.
Table 17. Supported PowerConnect devices (continued) PowerConnect devices Remote monitoring and case creation Automatic collection of system information Collection protocol Ports used Latest supported firmware version M8428-K Yes Yes SSH2 22 6.3.1 N2000 Yes Yes SSH2 22 and 161 6.3.2.3 W-3200 Yes Yes SSH2 and SNMPv2 22 and 161 6.3 W-3400 Yes Yes SSH2 and SNMPv2 22 and 161 6.3 W-3600 Yes Yes SSH2 and SNMPv2 22 and 161 6.3 W-6000 Yes Yes SSH2 and SNMPv2 22 and 161 6.
Table 18. Supported Dell Force10 devices (continued) Dell Force10 devices Remote monitoring and case creation Automatic collection of system information Collection protocol Port used Latest supported firmware version S55 Yes Yes SSH2 22 8.3 S55T Yes Yes SSH2 22 8.2.1 S60 Yes Yes SSH2 22 8.3 S60 - 44T Yes Yes SSH2 22 8.3.3 Z9000 Yes Yes SSH2 22 9.
* Inventory and addition of the networking device is not supported through the OpenManage Essentials adapter. To enable SupportAssist Enterprise capabilities for the device, add the device directly in SupportAssist Enterprise.
7 Supported chassis The following table lists the supported chassis: Table 20. Supported chassis PowerEdge chassis devices Remote monitoring and case creation Automatic collection of system information Collection protocol Port used Latest supported firmware version PowerEdge M1000e Yes Yes SSH2 22 6.21 PowerEdge VRTX Yes Yes SSH2 22 3.30 PowerEdge FX2/ FX2s Yes Yes SSH2 22 2.30 PowerEdge MX7000 Yes Yes REST 443 1.30.
8 Supported management and monitoring software The following table lists the supported management and monitoring software: Table 22. Supported management and monitoring software Management and monitoring software Collection protocol Port used Latest supported version WMI 135 3.4 HIT KIT for VMware SSH2 22 3.1 VSM SSH2 22 5.0 vCenter HTTPS 443 and 9443 6.5 SCVMM 2008 R2 WMI 135 2.0 SCVMM 2012 SP1 WMI 135 3.1 SCVMM 2012 R2 WMI 135 3.
9 Support for OEM devices Dell EMC OEM-ready devices (either rebranded or debranded Dell EMC hardware), when added, are classified under the rebranded name and not the original Dell hardware name.
10 Recommended OMSA version for SupportAssist Enterprise To monitor a server that you have added in SupportAssist Enterprise, the Dell EMC OpenManage Server Administrator (OMSA) agent must be installed and running on the server. The recommended version of OMSA may vary depending on the generation of the server and the operating system running on the server. SupportAssist Enterprise supports the automatic download and installation of OMSA on the operating in the following sections.
Table 23. Windows operating system and recommended OMSA version (continued) Generation of PowerEdge server 11th 10th 9th Operating system running on the device Recommended OMSA version Windows 2016 Storage Server Standard 9.2 Windows 2016 Storage Server Work Group 9.2 Windows Server 2016 Standard, Essentials, and Datacenter 9.1 Windows Server 2012 Standard, Essentials, and Datacenter 9.2 Windows Server 2012 R2 Standard and Datacenter ● 9.5 ● 9.4 Windows Server Core 2012 9.
Table 24. Linux and ESXi operating systems and recommended OMSA version (continued) Generation of PowerEdge server 13th and 14th 12th Operating system running on the device Recommended OMSA version Red Hat Enterprise Linux 8.3 ● 10.0.1 ● 9.5 ESXi 6.5 U3* 9.4 Red Hat Enterprise Linux 8.0 (64-bit) Z-stream 9.3.1 Red Hat Enterprise Linux 7.6 (64-bit) Z-stream 9.3.1 ESXi 7.0 U1 9.5 SUSE Linux Enterprise Server 15 SP2* 9.5 Ubuntu 20.04 9.4 Red Hat Enterprise Linux 7.7 9.
Table 24. Linux and ESXi operating systems and recommended OMSA version (continued) Generation of PowerEdge server 10th and 11th 9th Operating system running on the device Recommended OMSA version SUSE Linux Enterprise Server 12 (64-bit) 8.5 SUSE Linux Enterprise Server 12 SP1 (64-bit) 8.5 Red Hat Enterprise Linux 6.7 (64-bit) 8.5 Red Hat Enterprise Linux 7.2 (64-bit) 8.5 SUSE Linux Enterprise Server 11 SP4 (64-bit) 8.5 SUSE Linux Enterprise Server 12 (64-bit) 8.
11 Supported operating systems on remote servers For the list of operating systems supported on servers, see the Windows and Linux operating systems listed in Recommended OMSA version for SupportAssist Enterprise. NOTE: SupportAssist Enterprise does not have any dependency on the operating system running on a server, if you have added the server by selecting the device type as iDRAC.
12 Supported adapters The following table lists the supported adapters: Table 25. Supported adapters Adapter name Supported adapter version Supported system management console version OpenManage Essentials 1.5.0 2.4 and later OpenManage Enterprise 1.8.0 ● ● ● ● ● ● ● ● ● ● ● ● 42 Supported adapters 3.7.1 3.7 3.6.2 3.6 3.5 3.4.1 3.4 3.3.1 3.2.1 3.2 3.1 3.
13 Minimum requirements for installing and using SupportAssist Enterprise The following sections describe the minimum hardware, software, and networking requirements for installing and using SupportAssist Enterprise.
To change the amount of processor resources allocated to a VM by using the shares, reservations, and limits settings, see the following: ● For ESX, see the "Allocate CPU Resources" section in the VMware vSphere documentation at docs.vmware.com. ● For Hyper-V, see the "Hyper-V CPU Scheduling" blog post at msdn.microsoft.com. ● For other virtual environments, see the respective documentation.
● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Red Hat Enterprise Linux 7.6 Red Hat Enterprise Linux 7.7 Red Hat Enterprise Linux 7.8 Red Hat Enterprise Linux 6.x* Red Hat Enterprise Linux 5.x CentOS 7.x CentOS 6.x CentOS 8.
NOTE: The downloads.dell.com page uses the Akamai third-party vendor for improved download experience. ○ https://sa-is.us.dell.com/*—for TechDirect integration. NOTE: During registration, SupportAssist Enterprise verifies connectivity to the Internet by trying to connect to http://www.dell.com, which then gets redirected to https://www.dell.com. The following table lists the network bandwidth requirements for monitoring and collecting system information from devices: Table 28.
Figure 1. Managed devices ● ● ● ● 1—network ports that are required for discovering devices and collecting system information 2—network ports that are required for uploading the collected system information (collection) 3—network ports required for adapters 4—network ports on devices for collecting system information The following table lists the ports that must be open on the local system: Table 29.
Table 29.
Table 30. Network ports required for discovering devices and collecting system information (continued) Device Protocol for discovery and collection Port vCenter HTTPS 443 SCVMM WMI 135 XC Series of Web-Scale hyperconverged REST and SSH appliances 9440 and 22 Virtual Machine - Windows WMI 135 Virtual Machine - Linux SSH 22 The following table lists the network ports that are required for uploading the collected system information: Table 31.
● Assign a credential profile. ● Edit a credential profile. ● Perform periodic validation of device credentials. Minimum requirements for setting up a Remote Collector The following sections describe the minimum hardware and networking requirements for setting up a Remote Collector in SupportAssist Enterprise. Hardware requirements The following table provides a summary of the minimum hardware requirements on the server where the Remote Collector is set up: Table 34.
14 SupportAssist Enterprise resources This section provides information about the documentation resources and other useful links that provide more information about SupportAssist Enterprise. Table 35. SupportAssist Enterprise resources For more information about See Available at Minimum requirements, deployment methods, and product features SupportAssist Enterprise Version 2.0.
15 Contacting Dell EMC NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog. Dell EMC provides several online and telephone-based support and service options. Availability varies by country or region and product, and some services may not be available in your area. 1. To contact Dell EMC for sales, technical support, or customer service issues, perform the following steps: a. Go to https://www.
