Support Matrix

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SupportAssist Enterprise Version 2.0.60

Support Matrix

March 2021

Rev. A03

Summary of content (50 pages)

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SupportAssist Enterprise Version 2.0.60 Support Matrix March 2021 Rev.
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Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 - 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
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Contents Chapter 1: Overview...................................................................................................................... 5 Chapter 2: SupportAssist Enterprise capabilities available with Dell service contracts.................. 6 Chapter 3: Supported servers....................................................................................................... 8 Supported Dell EMC PowerEdge servers......................................................................................
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Operating system requirements...............................................................................................................................42 Web browser requirements.......................................................................................................................................43 Network requirements.....................................................................................................................................................
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1 Overview SupportAssist Enterprise is an application that automates technical support for your Dell server, storage, and networking devices. SupportAssist Enterprise monitors your devices and proactively detects hardware issues that may occur. When a hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Technical Support and sends you an email notification.
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2 SupportAssist Enterprise capabilities available with Dell service contracts The following table provides a comparison of the SupportAssist Enterprise capabilities available with the ProSupport, ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service contracts. NOTE: Completing the registration is a prerequisite to receive the full benefits of SupportAssist Enterprise for your Dell devices.
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* Predictive detection of hardware failures is applicable only for the hard drives, backplanes, and expanders of yx2x and later generations of PowerEdge servers that have PowerEdge RAID Controller (PERC) Series 5 to 10. Predictive detection of hardware failures is available only when SupportAssist Enterprise is configured to periodically collect and send system information from your devices to Dell.
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3 Supported servers This section provides information about the following supported devices: ● ● ● ● ● ● Dell EMC PowerEdge servers Dell EMC PowerEdge C Series servers Dell EMC Remote Access Controllers Dell EMC XC Series Web-Scale converged appliances Dell EMC Datacenter Scalable Solutions PowerVault devices Topics: • • • • • • • Supported Supported Supported Supported Supported Supported Supported Dell EMC PowerEdge servers Dell EMC PowerEdge C Series servers Dell EMC PowerEdge XE Series servers Dell
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Table 2.
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Table 2. Supported Dell EMC PowerEdge servers PowerEdge servers Remote monitoring and case creation Automatic collection of system information Supported iDRAC firmware versions M620 Yes Yes 2.60.60.60 M820 Yes Yes 2.60.60.60 R220 Yes Yes 2.60.60.60 R320 Yes Yes 2.60.60.60 R420 Yes Yes 2.60.60.60 R520 Yes Yes 2.60.60.60 R620 Yes Yes 2.60.60.60 R720 Yes Yes 2.60.60.60 R720xd Yes Yes 2.60.60.60 R820 Yes Yes 2.60.60.60 R920 Yes Yes 2.60.60.60 T320 Yes Yes 2.60.
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Table 2. Supported Dell EMC PowerEdge servers (continued) PowerEdge servers Remote monitoring and case creation Automatic collection of system information Supported iDRAC firmware versions R930 Yes Yes ● 2.60.60.60 ● 2.70.70.70 M630 Yes Yes ● 2.60.60.60 ● 2.70.70.70 M830 Yes Yes ● 2.60.60.60 ● 2.70.70.70 T130 Yes Yes ● 2.60.60.60 ● 2.70.70.70 T330 Yes Yes ● 2.60.60.60 ● 2.70.70.70 T430 Yes Yes ● 2.60.60.60 ● 2.70.70.70 T630 Yes Yes ● 2.60.60.60 ● 2.70.70.
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Table 2. Supported Dell EMC PowerEdge servers (continued) PowerEdge servers Remote monitoring and case creation Automatic collection of system information Supported iDRAC firmware versions ● 4.22.00.00 ● 4.32.10.00 ● 4.40.00.00 MX840C Yes Yes ● ● ● ● ● ● ● 3.36.36.36 4.00.00.00 4.10.10.10 4.20.20.20 4.22.00.00 4.32.10.00 4.40.00.00 R240 Yes Yes ● ● ● ● ● ● ● 3.36.36.36 4.00.00.00 4.10.10.10 4.20.20.20 4.22.00.00 4.32.10.00 4.40.00.00 R340 Yes Yes ● ● ● ● ● ● ● 3.36.36.36 4.00.00.00 4.10.
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Table 2. Supported Dell EMC PowerEdge servers (continued) PowerEdge servers Remote monitoring and case creation Automatic collection of system information Supported iDRAC firmware versions ● 4.22.00.00 ● 4.32.10.00 ● 4.40.00.00 R740 Yes Yes ● ● ● ● ● ● ● 3.36.36.36 4.00.00.00 4.10.10.10 4.20.20.20 4.22.00.00 4.32.10.00 4.40.00.00 R740xd Yes Yes ● ● ● ● ● ● ● 3.36.36.36 4.00.00.00 4.10.10.10 4.20.20.20 4.22.00.00 4.32.10.00 4.40.00.00 R7415* Yes Yes ● ● ● ● ● ● 3.36.36.36 4.00.00.00 4.10.
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Table 2. Supported Dell EMC PowerEdge servers (continued) PowerEdge servers Remote monitoring and case creation Automatic collection of system information Supported iDRAC firmware versions ● 4.40.00.00 T140 Yes Yes ● ● ● ● ● ● 3.36.36.36 4.00.00.00 4.10.10.10 4.22.00.00 4.32.10.00 4.40.00.00 T340 Yes Yes ● ● ● ● ● ● 3.36.36.36 4.00.00.00 4.10.10.10 4.22.00.00 4.32.10.00 4.40.00.00 T440 Yes Yes ● ● ● ● ● ● ● 3.36.36.36 4.00.00.00 4.10.10.10 4.20.20.20 4.22.00.00 4.32.10.00 4.40.00.
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Table 2. Supported Dell EMC PowerEdge servers PowerEdge servers Remote monitoring and case creation Automatic collection of system information Supported iDRAC firmware versions ● ● ● ● 4.30.30.30 4.32.10.00 4.32.20.00 4.40.00.00 R7515 Yes Yes ● ● ● ● ● ● ● ● 3.40.40.40 4.00.00.00 4.10.10.10 4.20.20.20 4.30.30.30 4.32.10.00 4.32.20.00 4.40.00.00 R7525 Yes Yes ● ● ● ● ● ● 4.10.10.10 4.20.20.20 4.30.30.30 4.32.10.00 4.32.20.00 4.40.00.
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Table 3. Dell EMC PowerEdge C Series servers Model Remote monitoring and case creation Automatic collection of system information C6320 Yes Yes C6320p Yes Yes C6420 Yes Yes Supported Dell EMC PowerEdge XE Series servers The following table lists the supported Dell EMC PowerEdge XE Series servers. NOTE: Monitoring of PowerEdge XE Series servers is supported only if the devices are added in SupportAssist Enterprise by selecting the device type as iDRAC. Table 4.
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Supported Dell EMC XC Series Web-Scale converged appliances The following table lists the supported Dell EMC XC Series Web-Scale converged appliances. NOTE: Monitoring of web-scale converged appliances is supported only if the appliances are added in SupportAssist Enterprise by selecting the device type as iDRAC. NOTE: Support for XC core systems of the following XC series appliances is inferred based on SupportAssist Enterprise compatibility with the XC series appliances. Table 6.
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Table 7. Supported Dell EMC Datacenter Scalable Solutions Model Remote monitoring and case creation Automatic collection of system information DSS 9630* Yes Yes DSS 9600* Yes Yes * Support for this server has been assessed based on SupportAssist Enterprise compatibility with other similar DSS servers. NOTE: The minimum supported iDRAC firmware version for DSS 8440 is 3.34.119.34. Supported PowerVault devices The following table lists the supported PowerVault devices.
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4 Supported hypervisors The following table lists the supported hypervisors: Table 9. Hypervisors Hypervisors Remote monitoring and case creation Automatic collection of system information Collection protocol Ports used ESX 4.0 Yes* Yes SSH and VMware SDK 22 and 443 ESXi 4.0 Yes* Yes SSH and VMware SDK 22 and 443 ESXi 4.0 U3 Yes* Yes SSH and VMware SDK 22 and 443 ESX 4.1 U3 Yes* Yes SSH and VMware SDK 22 and 443 ESXi 4.1 Yes* Yes SSH and VMware SDK 22 and 443 ESXi 4.
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* Remote monitoring and case creation are supported only if OMSA is installed and the SNMP settings are configured on the hypervisor. SupportAssist Enterprise does not support the automatic installation of OMSA and configuration of SNMP settings on the hypervisor. For more information about OMSA support, see the product documentation. NOTE: ESXi 6.7 U2 is supported only on R540, R640, R740, and R740xd servers.
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5 Supported storage devices This section provides information about the following supported storage devices: ● ● ● ● ● PS series or EqualLogic MD series or PowerVault ME series SC series or Dell Compellent Network Attached Storage (NAS) Topics: • • • • • Supported Supported Supported Supported Supported PS series or EqualLogic devices MD series or PowerVault devices ME series devices SC series or Dell Compellent devices Network Attached Storage (NAS) devices Supported PS series or EqualLogic devices Th
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Table 10. Supported PS series or EqualLogic devices Model Remote monitoring and case creation Automatic collection of system information Collection protocol Ports used Latest supported firmware version PS6500* Yes Yes SNMPv2, SSH2, and FTP 161, 22, and 21 10.0.3 PS6510* Yes Yes SNMPv2, SSH2, and FTP 161, 22, and 21 10.0.3 PS6610 Yes Yes SNMPv2, SSH2, and FTP 161, 22, and 21 10.0.
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Table 11. Supported MD series or PowerVault devices Model Remote monitoring and case creation Automatic collection of system information Collection protocol Port used Latest supported firmware version MD3860i Yes Yes SYMbolSDK 2463 8.25.9.61 Supported ME series devices The following table lists the supported ME series devices. Table 12.
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Table 13. Supported SC series or Dell Compellent devices Model Remote monitoring and case creation Automatic periodic data collection Collection protocol Port used Latest supported firmware version SCv3000 No No REST 443 7.4.2 SCv3020 No No REST 443 7.4.2 * Support for this storage device has been assessed based on SupportAssist Enterprise compatibility with similar SC series storage device models.
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6 Supported networking devices This section provides information about the following and other supported Dell networking devices: ● ● ● ● PowerConnect Dell Force10 Brocade Cisco NOTE: Remote monitoring and case creation are supported only if SNMP settings are configured on the networking device. SupportAssist Enterprise does not support the configuration of SNMP settings on the networking device. Therefore, you must manually configure the SNMP settings on the networking device.
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Table 15. Other supported Dell networking devices Networking devices Remote monitoring and case creation Automatic collection of system information Collection protocol Port used Latest supported firmware version N1524* Yes Yes SSH2 22 6.5.1 N1524P* Yes Yes SSH2 22 6.5.1 N1548* Yes Yes SSH2 22 6.5.1 N2000 Yes Yes SSH2 22 6.3.2.3 N2024 Yes Yes SSH2 22 6.5.2 N2100 Yes Yes SSH2 22 6.3 N2128PX-ON Yes Yes SSH2 22 6.6 N3000 Yes Yes SSH2 22 6.
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Table 15. Other supported Dell networking devices Networking devices Remote monitoring and case creation Automatic collection of system information Collection protocol Port used Latest supported firmware version S4112F-ON Yes Yes SSH2 22 ● 10.5.1 ● 10.5.2 ● 10.5.0.3 S4112T Yes Yes SSH2 22 ● 10.5.1 ● 10.5.2 ● 10.5.0.3 S4112T-ON Yes Yes SSH2 22 ● 10.5.1 ● 10.5.2 ● 10.5.0.3 S4128F Yes Yes SSH2 22 ● 10.5.1 ● 10.5.2 ● 10.5.0.3 S4128F-ON Yes Yes SSH2 22 ● 10.5.1 ● 10.5.2 ● 10.5.
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Table 15. Other supported Dell networking devices Networking devices Remote monitoring and case creation Automatic collection of system information Collection protocol Port used Latest supported firmware version S4248FBL-ON Yes Yes SSH2 22 ● 10.5.1 ● 10.5.2 ● 10.5.0.3 S4810P and S4820T Yes Yes SSH2 22 9.11 S5000* Yes Yes SSH2 22 9.13 and 10.5 S5148F Yes Yes SSH2 22 10.5 S5212F Yes Yes SSH2 22 ● ● ● ● 10.5.1 10.5.2 10.5.0.3 10.5.0.
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* Support for this networking device or firmware version has been assessed based on SupportAssist Enterprise compatibility with similar networking device models or firmware version respectively. NOTE: Case creation is not supported on networking devices running operating system versions 10.4.1, 10.4.2, and 10.4.3.1. However, case creation is supported on networking devices running operating system version 10.4.3.2 and later. NOTE: Support for networking devices other than MX5108n and MX9116n running OS 10.
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Table 16. Supported PowerConnect devices PowerConnect devices Remote monitoring and case creation Automatic collection of system information Collection protocol Ports used Latest supported firmware version W-6000 Yes Yes SSH2 and SNMPv2 22 and 161 6.3 W-620 Yes Yes SSH2 and SNMPv2 22 and 161 6.3 W-650 Yes Yes SSH2 and SNMPv2 22 and 161 6.3 W-651 Yes Yes SSH2 and SNMPv2 22 and 161 6.3 W-7210, W-7220, and W-7240 Yes Yes SSH2 and SNMPv2 22 and 161 6.
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Other supported networking devices The following table lists other supported networking devices: Table 18. Other supported networking devices Networking devices Remote monitoring and case creation Automatic collection of system information Collection protocol Port used Latest supported firmware version M5424 No Yes SNMPv2 and SSH2 22 6.4.3h 300 No Yes SNMPv2 and SSH2 22 7.0.2e 5100 No Yes SNMPv2 and SSH2 22 7.0 5424 No Yes SNMPv2 and SSH2 22 7.
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7 Supported chassis The following table lists the supported chassis: Table 19. Supported chassis PowerEdge chassis devices Remote monitoring and case creation Automatic collection of system information Collection protocol Port used Latest supported firmware version PowerEdge M1000e Yes Yes SSH2 22 6.1 PowerEdge VRTX Yes Yes SSH2 22 3.1 PowerEdge FX2/ FX2s Yes Yes SSH2 22 2.1 PowerEdge MX7000 Yes Yes REST 443 ● 1.10.00 ● 1.20.
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8 Supported management and monitoring software The following table lists the supported management and monitoring software: Table 21. Supported management and monitoring software Management and monitoring software Collection protocol Port used Latest supported version WMI 135 3.4 HIT KIT for VMware SSH2 22 3.1 VSM SSH2 22 5.0 vCenter HTTPS 443 and 9443 6.5 SCVMM 2008 R2 WMI 135 2.0 SCVMM 2012 SP1 WMI 135 3.1 SCVMM 2012 R2 WMI 135 3.
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9 Support for OEM devices Dell EMC OEM-ready devices (either rebranded or debranded Dell EMC hardware), when added, are classified under the rebranded name and not the original Dell hardware name.
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10 Recommended OMSA version for SupportAssist Enterprise To monitor a server that you have added in SupportAssist Enterprise, the Dell EMC OpenManage Server Administrator (OMSA) agent must be installed and running on the server. The recommended version of OMSA may vary depending on the generation of the server and the operating system running on the server. SupportAssist Enterprise supports the automatic download and installation of OMSA on the operating in the following sections.
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Table 22. Windows operating system and recommended OMSA version PowerEdge server generation yx1x yx0x x9xx Operating system running on the device Recommended OMSA version Windows 2016 Storage Server Standard 9.2 Windows 2016 Storage Server Work Group 9.2 Windows Server 2016 Standard, Essentials, and Datacenter 9.1 Windows Server 2012 Standard, Essentials, and Datacenter 9.2 Windows Server 2012 R2 Standard and Datacenter ● 9.5 ● 9.4 Windows Server Core 2012 9.
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Table 23. Linux and ESXi operating systems and recommended OMSA version PowerEdge server generation yx3x and yx4x yx2x Operating system running on the device Recommended OMSA version ESXi 6.5 U3* 9.4 Red Hat Enterprise Linux 8.0 (64-bit) Z-stream 9.3.1 Red Hat Enterprise Linux 7.6 (64-bit) Z-stream 9.3.1 ESXi 7.0 U1 9.5 SUSE Linux Enterprise Server 15 SP2* 9.5 Ubuntu 20.04 9.5 Red Hat Enterprise Linux 8.2 9.5 Red Hat Enterprise Linux 7.8 9.5 Red Hat Enterprise Linux 8.1 9.
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Table 23. Linux and ESXi operating systems and recommended OMSA version PowerEdge server generation Operating system running on the device Recommended OMSA version yx0x and yx1x SUSE Linux Enterprise Server 11 SP4 (64-bit) 8.5 SUSE Linux Enterprise Server 12 (64-bit) 8.5 SUSE Linux Enterprise Server 12 SP1 (64-bit) 8.5 Red Hat Enterprise Linux 6.7 (64-bit) 8.5 Red Hat Enterprise Linux 7.2 (64-bit) 8.5 SUSE Linux Enterprise Server 11 SP3 (64-bit) 7.4 Red Hat Enterprise Linux 5.
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11 Supported operating systems on remote servers For the list of operating systems supported on servers, see the Windows and Linux operating systems listed in Recommended OMSA version for SupportAssist Enterprise on page 35. NOTE: SupportAssist Enterprise does not have any dependency on the operating system running on a server, if you have added the server by selecting the device type as iDRAC.
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12 Adapters and supported systems management consoles The following table lists the supported adapter and system management console version: Table 24. Adapters and supported systems management consoles Adapter name Supported adapter version Supported system management console version OpenManage Essentials 1.5.0 2.4 and later Microsoft System Center Operations Manager (SCOM) 1.3.0 ● 2012 R2 ● 2012 SP1 ● 2016 OpenManage Enterprise 1.7.5 ● ● ● ● ● ● ● ● 1.7.2 3.4.1 1.7.0 ● ● ● ● ● ● 3.5 3.4.
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13 Minimum requirements for installing and using SupportAssist Enterprise The following sections describe the minimum hardware, software, and networking requirements for installing and using SupportAssist Enterprise.
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To change the amount of processor resources allocated to a VM by using the shares, reservations, and limits settings, see the following: ● For ESX, see the "Allocate CPU Resources" section in the VMware vSphere documentation at docs.vmware.com. ● For Hyper-V, see the "Hyper-V CPU Scheduling" blog post at msdn.microsoft.com. ● For other virtual environments, see the respective documentation.
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● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Red Hat Enterprise Linux 5.x CentOS 7.x CentOS 6.x SUSE Linux Enterprise Server SUSE Linux Enterprise Server SUSE Linux Enterprise Server SUSE Linux Enterprise Server SUSE Linux Enterprise Server SUSE Linux Enterprise Server SUSE Linux Enterprise Server SUSE Linux Enterprise Server Oracle Linux 7.x Oracle Linux 6.x Debian 7.x Debian 8.x Debian 9.x Ubuntu 14.x Ubuntu 16.04.x Ubuntu 18.04.x Ubuntu 20.
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Table 27. Network bandwidth requirements Devices Monitoring Collecting System Information LAN bandwidth* WAN bandwidth** 1 No Yes 10 Mbps 5 Mbps 20 Yes Yes 0.5 Gbps 10 Mbps Up to 100 Yes Yes 0.5 Gbps 10 Mbps Up to 300 Yes Yes 0.5 Gbps 10 Mbps Up to 1000 Yes Yes 1 Gbps 20 Mbps Up to 4000 Yes Yes 1 Gbps 20 Mbps * Network bandwidth that is required for monitoring and collecting system information from devices within a single site.
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Figure 1. Managed devices ● ● ● ● 1—network ports that are required for discovering devices and collecting system information 2—network ports that are required for uploading the collected system information (collection) 3—network ports required for adapters 4—network ports on devices for collecting system information The following table lists the ports that must be open on the local system: Table 28.
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Table 28.
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Table 29. Network ports required for discovering devices and collecting system information Device Protocol for discovery and collection Port HIT Kit/VSM for VMware SSH 22 vCenter HTTPS 443 SCVMM WMI 135 XC Series of Web-Scale hyperconverged REST and SSH appliances 9440 and 22 Virtual Machine - Windows WMI 135 Virtual Machine - Linux SSH 22 The following table lists the network ports that are required for uploading the collected system information: Table 30.
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● ● ● ● Edit an account credential. Assign a credential profile. Edit a credential profile. Perform periodic validation of device credentials. Minimum requirements for setting up a Remote Collector The following sections describe the minimum hardware and networking requirements for setting up a Remote Collector in SupportAssist Enterprise. Hardware requirements The following table provides a summary of the minimum hardware requirements on the server where the Remote Collector is set up: Table 33.
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14 SupportAssist Enterprise resources This section provides information about the documentation resources and other useful links that provide more information about SupportAssist Enterprise. Table 34. SupportAssist Enterprise resources For more information about See Available at Minimum requirements, deployment methods, and product features SupportAssist Enterprise Version 2.0.
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15 Contacting Dell EMC NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog. Dell EMC provides several online and telephone-based support and service options. Availability varies by country or region and product, and some services may not be available in your area.