SupportAssist Enterprise Version 2.0.60 User's Guide October 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Overview.....................................................................................................................10 New and enhanced features........................................................................................................................................... 10 Overview of supported device types............................................................................................................................
Add a virtual machine....................................................................................................................................................... 49 SupportAssist Enterprise features available for virtual machines................................................................... 50 Add a device by duplication.............................................................................................................................................
View the Remote Collector overview pane........................................................................................................... 78 View devices associated with a Remote Collector..............................................................................................78 Edit Remote Collector................................................................................................................................................ 78 Delete Remote Collector..........................
Chapter 12: Configuring email notifications............................................................................... 102 Configure email notification settings.......................................................................................................................... 102 Configure SMTP server settings................................................................................................................................. 103 Types of email notifications.............................
Manually configuring the alert destination of a server by using the script file on a server running Linux..........................................................................................................................................................................129 Manually configure alert destination of server running Linux......................................................................... 130 Manually configure alert destination of iDRAC using the web interface..........................
New version of OMSA available...................................................................................................................................154 Unable to configure SNMP........................................................................................................................................... 155 Unable to verify SNMP configuration.........................................................................................................................
Manage Devices......................................................................................................................................................... 186 Create or Edit Device Group...................................................................................................................................186 Manage Device Discovery Rule....................................................................................................................................
1 Overview SupportAssist Enterprise is an application that automates technical support for your Dell EMC server, storage, and networking devices. SupportAssist Enterprise monitors your devices and proactively detects hardware issues that may occur. When a hardware issue is detected, SupportAssist Enterprise automatically opens a support case with Technical Support and sends you an email notification.
the SupportAssist Enterprise capabilities and Dell EMC service contracts, see SupportAssist Enterprise capabilities available with Dell EMC service contracts. NOTE: SupportAssist Enterprise may not be compatible with all device models of a supported device type. For the complete list of supported device types and device models, see the SupportAssist Enterprise Version 2.0.60 Support Matrix at https://www.dell.com/serviceabilitytools.
the device that generated the alert and sends the information securely to Dell EMC. The system information is used by Technical Support to troubleshoot the issue and provide an appropriate solution. You can also use SupportAssist Enterprise to only collect and send system information from your devices to Dell EMC. By default, SupportAssist Enterprise automatically collects and sends system information from your devices at periodic intervals and on case creation.
Table 1. SupportAssist Enterprise capabilities and Dell EMC service contracts (continued) SupportAssist Enterprise capability Description Proactive response from Technical Support A Technical Support agent contacts you proactively about the support case and helps you resolve the issue.
2 Getting started with SupportAssist Enterprise SupportAssist Enterprise automates technical support from Dell EMC for your devices. Depending on your requirement, you can install and set up SupportAssist Enterprise to automate technical support for one or more of your devices.
Setting up SupportAssist Enterprise for remote devices Adding remote device in SupportAssist Enterprise prepares SupportAssist Enterprise to monitor hardware issues and collect system information from those devices. To set up SupportAssist Enterprise for remote devices: 1. Ensure that you have completed the steps listed in Setting up SupportAssist Enterprise for the local system. 2. (Optional) To manage a set of devices as a group, create one or more device groups based on your preference.
● You can disable the periodic collection of system information from all devices. See Enable or disable the periodic collection of system information from all devices. ● You can disable the automatic collection of system information when a support case is created. See Enable or disable the automatic collection of system information. ● You can also prevent the upload of collections. See Disable the automatic upload of collections.
Minimum requirements for installing and using SupportAssist Enterprise The following sections describe the minimum hardware, software, and networking requirements for installing and using SupportAssist Enterprise.
Table 3. Hardware requirements for performing multiple device collections (continued) Devices Processor Installed memory (RAM) Hard drive (free space) Up to 50 devices 4 cores 8 GB 15 GB Up to 100 devices 8 cores 8 GB 25 GB Up to 300 devices 8 cores 16 GB 75 GB NOTE: Performing a multiple device collection for Deployment, System Maintenance, or Consulting purposes may result in high system resource utilization at irregular intervals.
● ● ● ● ● ● ● ● ● ● SUSE Linux Enterprise Server 10 SP4 Oracle Linux 7.x Oracle Linux 6.x Debian 7.x Debian 8.x Debian 9.x Ubuntu 14.x Ubuntu 16.04.x Ubuntu 18.04.x Ubuntu 20.04 NOTE: Installation of SupportAssist Enterprise is not supported on Red Hat Enterprise Linux 6.6 operating system.
Table 4. Network bandwidth requirements (continued) Devices Monitoring Collecting System Information LAN bandwidth* WAN bandwidth** Up to 4000 Yes Yes 1 Gbps 20 Mbps * Network bandwidth that is required for monitoring and collecting system information from devices within a single site. ** Network bandwidth that is required for monitoring and collecting system information from devices that are distributed across multiple sites.
The following table lists the ports that must be open on the local system: Table 5.
Table 6.
Table 9. Network ports on SupportAssist Enterprise for collecting system information (continued) Source Destination Port Server SupportAssist agent SupportAssist Enterprise NOTE: This agent is required only on yx1x or lower series of Dell EMC PowerEdge servers. 5701, 5702, 5703, and 5704 Server (In band) 5701, 5702, 5703, and 5704 SupportAssist Enterprise Internet Control Message Protocol (ICMP) must be enabled on the device to perform the following tasks: ● ● ● ● ● ● Run a device discovery rule.
Table 10. Features available based on the operating system where SupportAssist Enterprise is installed (continued) Feature Windows Linux OpenManage Essentials, Microsoft System Center Operations Manager, or OpenManage Enterprise NOTE: For more information about setting up adapters and Remote Collectors, see Using Extensions.
NOTE: If the initialization of the Dell SupportAssist Service takes longer than expected, an error message is displayed. If this issue occurs, close the web browser and try accessing SupportAssist Enterprise later. For instructions to access SupportAssist Enterprise, see Open the SupportAssist Enterprise user interface on page 33. NOTE: If the system is a member of a domain, you must enter the login user name in the [Domain\Username] format. For example, MyDomain\MyUsername. You can also use a period [ .
12. Open a remote desktop connection to the system running Windows Server Core and run the SupportAssist Enterprise installer.exe file. Install SupportAssist Enterprise on Linux Prerequisites ● Download the SupportAssist Enterprise installation package for Linux operating systems. See Download the SupportAssist Enterprise installation package on page 16. ● Log in to the system with root privileges. ● Net-SNMP must be installed on the system.
NOTE: On certain Linux operating systems, the SupportAssist Enterprise services may not start automatically after the installation is complete. To resolve the issue, edit the /etc/hosts file to include the localhost entries. For example, 127.0.0.1 localhost. 7. If you are prompted that the default SupportAssist Enterprise ports are in use, perform one of the following and then press y. ● Ensure that no other application is configured to use ports 9099 and 2424. ● Enter custom port numbers.
Install SupportAssist Enterprise by using the OpenManage Essentials installation package Prerequisites ● The system must have Internet connectivity. ● You must have Administrator rights on the system. ● Port 443 must be open on the firewall to access: ○ ○ ○ ○ ○ https://apidp.dell.com https://api.dell.com/ https://is.us.dell.com/* https://downloads.dell.com/ https://sa-is.us.dell.
Upgrading SupportAssist Enterprise If you are using SupportAssist Enterprise version 2.0.40 or 2.0.50 and have enabled auto-update, the SupportAssist Enterprise version 2.0.60 is automatically installed and an appropriate message is displayed. But, if you are using SupportAssist Enterprise version greater than or equal to 1.2 but less than 2.0.40, you must upgrade to SupportAssist Enterprise version 2.0.40 and then upgrade to the 2.0.60 version. You can also upgrade to the 2.0.
Migrating to SupportAssist Enterprise If you are already using SupportAssist for OpenManage Essentials or SupportAssist for Microsoft System Center Operations Manager, you can migrate to SupportAssist Enterprise. When you migrate to SupportAssist Enterprise, the devices, cases, device credentials, user groups, and settings are also migrated.
NOTE: In Internet Explorer, if the Internet Explorer Enhanced Security Configuration feature is enabled, the SupportAssist Enterprise Registration Wizard is not displayed. Steps 1. On the Welcome page, click Next. SupportAssist Enterprise verifies connectivity to the Internet by trying to connect to http://www.dell.com, which then gets redirected to https://www.dell.com. ● If SupportAssist Enterprise can connect to the Internet, the Registration page is displayed.
8. Click Next. The Integrate With TechDirect (Optional) page is displayed. 9. Select I agree to integrate SupportAssist Enterprise with TechDirect, and perform the following: a. Click Sign In to log in to your company's TechDirect Administrator account to get the One-Time Password (OTP). b. Enter the OTP to verify your TechDirect account. 10. Click Submit. SupportAssist Enterprise connects to Dell EMC and completes the registration. If the registration is successful, the Summary page is displayed.
} class dir { write add_name }; class file { write getattr open create }; #============= snmpd_t ============== allow allow allow allow snmpd_t snmpd_t snmpd_t snmpd_t websm_port_t:tcp_socket name_connect; root_t:dir write; root_t:dir add_name; root_t:file { write create open getattr }; 3. Save the policy file. 4. Browse to the folder where you saved the policy file. 5. Type checkmodule -M -m -o supportassistpolicy.mod supportassistpolicy.te and press Enter. 6.
NOTE: If the server where SupportAssist Enterprise is installed is a member of a Windows domain, you must provide the username in the [Domain\Username] format. For example, MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain. For example, .\Administrator. 2. Click Login. The SupportAssist Enterprise Site Health page is displayed. NOTE: By default, after 14 minutes of inactivity, a Session Timeout message is displayed. If you want to continue the session, click Renew.
3 Adding devices Adding devices prepares SupportAssist Enterprise to automate support from Dell EMC Technical Support for your devices. To use SupportAssist Enterprise to either monitor hardware issues or collect system information from your devices, you must add your devices in SupportAssist Enterprise. After the installation of SupportAssist Enterprise, the local system (server or virtual machine where SupportAssist Enterprise is installed) is automatically added in SupportAssist Enterprise.
NOTE: SupportAssist Enterprise may not be compatible with all device models of a supported device type. For the complete list of supported device types and device models, see the SupportAssist Enterprise Version 2.0.60 Support Matrix at https://www.dell.com/serviceabilitytools. Table 12.
Table 12. Device types and applicable devices (continued) Device Type Devices that you can add ● Linux Add a server or hypervisor Prerequisites ● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or administrative privileges to users on page 126. ● The device must be reachable from the server where SupportAssist Enterprise is installed.
The name that you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP address or host name that you have entered is used to represent the device. 7. Perform one of the following steps: ● If you selected the Perform deep discovery option, select the credential profile that you want to assign to the device and its associated device types. To create a credential profile, select Create New Profile and click Create.
After the installation of OMSA and configuration of SNMP settings are completed, the device status changes to Success. If an issue occurs during the configuration of SNMP or OMSA installation, the device displays an appropriate status in the Devices page. NOTE: If the device displays an error status, click the error link to see a description of the issue and the possible resolution steps. To retry the OMSA installation or SNMP configuration, you can use the Tasks list available on the device overview pane.
6. From the Account Credentials list, select an account credential that you want to assign to the device. To create an account credentials, select Create New Account and click Create. To enter the account details, follow steps 3 to 6 in Add Account Credentials on page 85. 7. If you want SupportAssist Enterprise to monitor hardware issues that may occur on the device, select the Enable Monitoring and Configure SNMP Settings options.
Add a chassis Prerequisites ● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or administrative privileges to users. ● The device must be reachable from the server where SupportAssist Enterprise is installed. ● Port 22, 161, and 443 must be open on the device. ● Secure Shell (SSH) service must be running on the device. About this task SupportAssist Enterprise can monitor hardware issues and collect system information from chassis.
If you do not select a device group, the device is assigned to the Default device group. For information on the Default device group, see Predefined device groups. 11. Click Finish. The device is added to the device inventory and the Summary page is displayed. 12. Click OK to close the Add Single Device wizard. Next steps CAUTION: If the device is not configured to forward alerts, SupportAssist Enterprise cannot detect hardware issues that may occur on the device.
● If you selected the Perform deep discovery option, select the credential profile that you want to assign to the device and its associated device types. To create a credential profile, select Create New Profile and click Create. To enter the profile details, follow steps 3 to 7 in Create credential profile on page 87. ● If you did not select the Perform deep discovery option, select the Account Credentials that you want to assign to the device.
2. Click Add Devices. The Add Single Device wizard is displayed. 3. From the Select device type list, select PowerVault. 4. Type the host name or IP address of the device in the appropriate field. NOTE: It is recommended that you enter the host name of the device. If the host name is not available, you can enter the IP address of the device. 5. To discover and add other supported device types that may be associated with the device, select Perform deep discovery. 6.
The Devices page is displayed. 2. Click Add Devices. The Add Single Device wizard is displayed. 3. From the Select device type list, select Peer Storage (PS) / EqualLogic. 4. Type the host name or IP address of the Storage PS Series group in the appropriate field. NOTE: It is recommended that you enter the host name of the device. If the host name is not available, you can enter the IP address of the device. 5.
Steps 1. Go to Devices > View Devices. The Devices page is displayed. 2. Click Add Devices. The Add Single Device wizard is displayed. 3. From the Select device type list, select Storage Center (SC) / Compellent. 4. Type the host name or IP address of the device in the appropriate field. NOTE: It is recommended that you enter the host name of the device. If the host name is not available, you can enter the IP address of the device. 5. Optionally, type a name for the device in the appropriate field.
The Add Single Device wizard is displayed. 3. From the Select device type list, select Fluid File System (FluidFS). 4. Type the host name or IP address of the device in the appropriate field. NOTE: It is recommended that you enter the host name of the device. If the host name is not available, you can enter the IP address of the device. 5. Optionally, type a name for the device in the appropriate field. The name that you enter is used to represent the device in SupportAssist Enterprise.
The name that you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP address or host name that you have entered is used to represent the device. 7. From the Account Credentials list, select an account credential that you want to assign to the device. To create an account credentials, select Create New Account and click Create. To enter the account details, follow steps 3 to 6 in Add Account Credentials on page 85. 8.
9. Optionally, from the Assign Other Group list, select a device group to which you want to assign the device. If you do not select a device group, the device is assigned to the Default device group. For information on the Default device group, see Predefined device groups. 10. Click Finish. The device is added to the device inventory and the Summary page is displayed. 11. Click OK to close the Add Single Device wizard.
SupportAssist Enterprise features available for virtual machines The following table lists the SupportAssist Enterprise features that are available for virtual machines. Table 13.
Add a device by duplication Prerequisites ● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or administrative privileges to users. ● The device must be reachable from the server where SupportAssist Enterprise is installed. ● The required network ports must be open on the device. For the network port requirements on the remote device, see Network requirements on page 19.
4 Managing device discovery rules A device discovery rule enables you to discover and add devices that are present within one or more IP address ranges. Creating a device discovery rule helps you add multiple devices, and reduces the effort involved in adding each device individually.
6. To discover devices by using the hostname or IP addresses: a. Select Devices. b. Enter the hostname or IP address of devices as comma-separated values in the following formats: ● 10.34.10.2, 10.34.10.3, 10.34.10.22 ● hostname1, hostname2, hostname3 ● 10.34.10.22, hostname2, 10.34.10.24 7. Select an option based on your preference: ● Run now—discover the devices immediately. ● Run once—discover the devices at a specific date and time. ● Recur—schedule the discovery of devices at periodic intervals. 8.
About this task You can edit the discovery rule based on your requirement. NOTE: You cannot edit a discovery rule when the device discovery is in progress. Steps 1. Go to Devices > Manage Rules for Device Discovery. The Manage Discovery Rules page is displayed. 2. Select the discovery rule that you want to edit and click Edit. The Edit Device Discovery Rule window is displayed. 3. To discover devices by using IP address ranges: a. Select IP address / range. b.
The Delete Device Discovery Rule window is displayed. 3. Click Yes. Run the discovery rule Prerequisites ● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or administrative privileges to users on page 126. ● Internet Control Message Protocol (ICMP) must be enabled on the device. About this task After creating a discovery rule, you can run the rule at any time. Steps 1. Go to Devices > Manage Rules for Device Discovery.
5 Viewing cases and devices The SupportAssist Enterprise user interface displays the devices that you have added and the support cases that are open for those devices. From the Devices page, you can perform various device-specific operations such as view collections, enable or disable monitoring, and so on. From the Cases page, you can manage cases that were opened by SupportAssist Enterprise.
The device overview pane is displayed. NOTE: The device overview pane is displayed only if a single device is selected in the Devices page. 3. From the Tasks list, select Check for cases. ● If support cases are present for the device, you are navigated to the Cases page. Support cases that are present for the device are displayed at the top of the Cases page. ● If no support cases are present for the device, an appropriate message is displayed.
The Updating Case message is displayed. After the case is updated successfully, the Case Status message is displayed. 7. Click OK. The support case displays a Suspended status. NOTE: If SupportAssist Enterprise is unable to process your request, an appropriate error message is displayed. In such a scenario, you can run the case creation test to verify connectivity to Dell EMC, and then retry the operation.
2. In the Refine by pane, from the Source Type list, select SupportAssist. The list of all cases that were opened by SupportAssist are displayed. 3. Select the support case that you want to close. NOTE: The Case Options list is enabled only if the support case that you have selected was opened by SupportAssist. 4. From the Case Options list, select Request to Close. The Request to close the case window is displayed. 5. (Optional) Type your reason for requesting to close the support case. 6. Click OK.
Sorting the displayed data About this task To sort the data displayed on the Devices, Cases or Collections page, click a column header. The displayed data is sorted and an arrow that indicates the sorting type (ascending or descending) is displayed next to the column title. To reset the sorting, click the column header again.
6 Monitoring site health SupportAssist Enterprise enables you to view the overall site health connectivity and status of your devices. Site health contains key connectivity result information that enables you to identify and prioritize the most important issue on your site.
Sitewide Inventory Validation The Sitewide Inventory Validation pane displays the roll-up status of the inventory validation for devices that are discovered or added in SupportAssist Enterprise. The result is displayed in the following format: ● Success — Number of devices for which tests for connectivity, collection capability, and monitoring capability were successful. ● Failed — Number of devices for which tests for connectivity, collection capability, or monitoring capability was not successful.
7 Using Extensions The extensions that are available in SupportAssist Enterprise enable you to extend the SupportAssist Enterprise capability to many devices. You can use the extensions to inventory and add devices that are managed by a systems management console such as Dell EMC OpenManage Essentials, Microsoft System Center Operations Manager (SCOM), or OpenManage Enterprise.
Table 15. Support for setting up a Remote Collector Operating system where SupportAssist Enterprise is installed Support for setting up Remote Collector on a remote server running Windows Support for setting up Remote Collector on a remote server running Linux Windows Yes Yes Linux No Yes NOTE: For the devices that you can assign to a Remote Collector, see the list of devices in the SupportAssist Enterprise Version 2.0.60 Support Matrix at https://www.dell.com/serviceabilitytools.
● Ensure that Microsoft .NET Framework 4.5 is installed on the system where you want to set up the adapter. ● Ensure that one of the following requirements is met: ○ The Secure Socket Layer (SSL) protocol is enabled. ○ The Transport Layer Security (TLS) protocol is enabled and its version is 1.0, 1.1, or 1.2. About this task Setting up the OME adapter enables you to inventory and add devices that are managed by OpenManage Essentials.
The Adapter Details overview pane is displayed and devices that are managed by OpenManage Essentials are inventoried in SupportAssist Enterprise. NOTE: If the adapter is not added successfully, you may have to delete the adapter and set it up again. NOTE: While assigning a credential profile, SupportAssist Enterprise performs additional classification tasks in the background for each device.
NOTE: One System Center Operations Manager adapter can only inventory and add devices from a single System Center Operations Manager instance. NOTE: The System Center Operations Manager adapter only inventories PowerEdge servers, iDRAC, and OEM devices that are supported by SupportAssist Enterprise. For the list of supported PowerEdge servers, see the SupportAssist Enterprise version 2.0.60 Support Matrix at https://www.dell.com/serviceabilitytools. Steps 1. Go to Extensions > Manage Adapters.
To add devices that are placed in the Staging group: 1. In the Refine by pane, expand Groups and select Staging. You can also select the adapter under Devices Added in the Refine by pane to view devices that are inventoried by an adapter. If necessary, use the Search by option to filter the displayed list of devices. 2. Perform one of the following: ● Select the devices and assign a credential profile that contains the credentials of the selected devices.
You can only inventory and add the following devices through the OpenManage Enterprise adapter: ● ● ● ● ● ● ● ● ● iDRAC of yx2x to yx5x PowerEdge servers Servers running Linux, ESXi, and Hyper-V PowerEdge M1000e PowerEdge VRTX PowerEdge FX2/ FX2s PowerEdge MX7000 PowerEdge XE2420 Storage SC Series devices (previously Dell Compellent) Dell Networking devices—OS9 and OS10 NOTE: OS10 support is limited only to PowerEdge MX7000 switches.
NOTE: For Storage PS Series devices, only the Storage PS Series management group is added through the adapter. The Storage PS Series members are not added through the adapter. To add devices that are placed in the Staging group: 1. In the Refine by pane, expand Groups and select Staging. You can also select the adapter under Devices Added in the Refine by pane to view devices that are inventoried by an adapter. If necessary, use the Search by option to filter the displayed list of devices. 2.
About this task By default, the adapter inventories devices from the systems management console at regular intervals, based on your selection. Depending on your requirement, you can also manually initiate the inventory of devices at any time. Steps 1. Go to Extensions > Manage Adapters. The Adapters page is displayed. 2. Select an adapter. The adapter overview pane is displayed. 3. Click Sync now.
The Adapters page is displayed. 2. Select the adapter you want to delete and click Delete. The Delete Adapter window is displayed. 3. Click Yes. Approximate time required to assign Credential Profile Assigning a Credential Profile may be prolonged depending upon the device types, number of devices, and your network bandwidth. The following table provides the approximate time required to assign a Credential Profile depending upon the number of devices. Table 17.
Table 18. Hardware requirements (continued) Devices Monitoring Collecting System Information Processor Installed memory (RAM) Hard drive (free space) 20 Yes Yes 2 cores 4 GB 4 GB Up to 100 Yes Yes 4 cores 8 GB 12 GB Up to 300 Yes Yes 4 cores 8 GB 32 GB Up to 1000 Yes Yes 8 cores 8 GB 60 GB Up to 4000 Yes Yes 8 cores 16 GB 90 GB Network requirements The following are the network requirements of the server where the Remote Collector is set up.
Figure 2. Managed devices ● ● ● ● 1—network ports that are required for discovering devices and collecting system information 2—network ports that are required for uploading the collected system information (collection) 3—network ports required for adapters 4—network ports on devices for collecting system information The following table lists the network ports required for discovering devices and collecting system information. Table 20.
Table 20. Network ports required for discovering devices and collecting system information (continued) Device Protocol for discovery and collection Port ● WSMan protocol is used to configure alert destination of the server. ● REST protocol is used to send and receive information from SupportAssist Enterprise.
Table 22. Network ports on SupportAssist Enterprise for collecting system information Source Destination Port Storage SC Series arrays (previously Dell SupportAssist Enterprise Compellent) 5701, 5702, 5703, and 5704 Server SupportAssist agent SupportAssist Enterprise NOTE: This agent is required only on yx1x or lower series of Dell EMC PowerEdge servers.
● ● ● ● ● ● 193.109.112.99 193.109.112.* 193.104.20-40.* 192.168.*.* 192.168.2-51.3-91 193.109.112.45-99 NOTE: Ensure that the IP address ranges you have entered do not overlap with each other. 8. If the remote server connects to the internet through a proxy server, select the The remote system connects to the internet through a proxy server option and then do the following: a. Type the host name or IP address, and port number of the proxy server in the appropriate fields. b.
3. Extract the appropriate collection .zip file and then double click the index.html file. NOTE: For collections from devices that are running a non-English operating system, the Configuration Viewer may not display certain attributes as expected. The Configuration Viewer opens in a web browser window. View the Remote Collector overview pane Prerequisites You must be logged in to SupportAssist Enterprise with elevated or administrative privileges.
4. Click Update.
8 Device grouping SupportAssist Enterprise has two predefined device groups—Default and Staging—that help you in managing the devices that you add. Depending on your requirement, you can also create custom device groups to manage certain devices as a group.
○ For servers, iDRAC does not have the required license installed ○ For Compellent devices, SupportAssist is not enabled in the Dell EMC Compellent Enterprise Manager application ○ Certain prerequisites for adding the device are not met View device groups You can view the devices groups that you have created in the Device Groups page. Steps To view the device groups, go to Devices > Manage Device Groups. The Device Groups page is displayed.
d. If you want an onsite technician to replace the dispatched hardware component, select I want a technician to replace my parts onsite (if included in my service plan). 9. Click Create. The device group that you created is displayed in the Device Groups page. Manage devices in a device group After creating a device group, you can select the devices you want to add or remove from the device group. Prerequisites ● Ensure that you have already created a device group. See Creating a device group.
About this task You can use the Assign Credential Profile option to apply common credentials for the different device types within a device group. NOTE: You can manage credentials of a device group only if you are logged on as a member of the OpenManage Essentials Administrators, Power Users, or Site Administrators group. NOTE: The device group credentials override the default credentials configured in the Settings > System Logs page.
c. Type your first name, last name, phone number, alternate phone number, and email address in the appropriate fields. d. Select the preferred contact method, preferred contact hours, and time zone. 5. Click Next. The Parts Replacement Preferences for Dell Servers page is displayed. 6. Select I want Dell server replacement parts shipped automatically. NOTE: If you do not wish to set up parts replacement preferences, the shipment of Dell EMC server replacement parts could be delayed. 7.
9 Managing device credentials SupportAssist Enterprise requires the device credentials to add devices and to collect system information. You can enter or assign credentials to a device by using one of the following methods: ● While adding a device ● By using the Edit option ● By assigning an account credential or a credential profile Topics: • • Account credentials Credential profiles Account credentials An account credential consists of the credentials of a specific device type.
If the device is a member of a Windows domain, you must provide the user name in the [Domain\Username] format. For example, MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain. For example, .\Administrator. Example of a Linux user name: root ● For Chassis, Fluid File System (FluidFS), iDRAC, and Storage Center (SC) / Compellent devices, type the user name and password of the device in the appropriate fields.
NOTE: Changing the device type is not supported. Steps 1. Go to Devices > Manage Credentials > Account Credentials. The Manage Account Credentials page is displayed. 2. Select the Account Credentials that you want to edit and click Edit. The Edit Account Credentials window is displayed. 3. Update the credentials as required. NOTE: Editing the name of the Account Credentials are possible only if the Account Credentials are not assigned to any device. 4. Click Update. The Account Credentials are updated.
3. Enter a unique name for the credential profile. 4. Select the device type that you want to include in the profile. For Server / Hypervisor, Software, and Solution, click + to expand the list of device types. The Account Credentials list is enabled for selection. 5. From the Account Credentials list, select the account credentials that you want to assign to the device type. NOTE: You can select only one account credential for a device type in a credential profile.
4. From the Account Credentials list, select the account credential that you want to assign to the device type. NOTE: You can select only one account credential for a device type in a credential profile. 5. Click Update. The credential profile is updated. Devices to which the credential profile is assigned are revalidated. Delete Credential Profile Prerequisites ● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges.
10 Validating device inventory Site inventory validation verifies the availability of the following capabilities of SupportAssist Enterprise for your devices: ● Connectivity Status—verifies if the device has Internet connectivity and if the required ports are open on the device. It also verifies if the required credentials of the device are correct and available. ● Collection Capability Status—verifies if the requirements for collecting system information are met on the device.
SupportAssist Enterprise verifies the connectivity status of the devices. NOTE: To view the count of devices that were successfully validated and the devices that failed validation, see the Site Inventory Validation page. Schedule automatic inventory validation About this task By default, Inventory Validation is scheduled on a randomly determined day of every month at 11 PM. If necessary, you can change the schedule based on your requirement. Steps 1. Go to Settings > Preferences.
11 Maintaining SupportAssist Enterprise capability The changes that occur in your company’s IT setup over a period of time may require configuration or updates in SupportAssist Enterprise. To maintain SupportAssist Enterprise capability over a period of time for all your devices, you may be required to: ● Enable monitoring of devices. See Enable or disable monitoring of a device.
About this task For devices that SupportAssist Enterprise can monitor, you can enable monitoring while adding the device. Depending on your requirement, you can also enable or disable monitoring of a device at any time from the Devices page. For SupportAssist Enterprise to automatically create a support case when a hardware issue occurs on a device, monitoring must be enabled for that device. Steps 1. Go to Devices > View Devices. The Devices page is displayed. 2.
NOTE: The SupportAssist Enterprise recommended version of OMSA may vary depending on the generation of the PowerEdge server and the operating system running on the server. For information on the recommended versions of OMSA, see the SupportAssist Enterprise Version 2.0.60 Support Matrix at https://www.dell.com/serviceabilitytools.
Steps 1. Go to Devices > View Devices. The Devices page is displayed. 2. Select the device where you want to configure the SNMP settings. NOTE: If SupportAssist Enterprise does not support the configuration of SNMP on the device that you have selected, the Configure SNMP option is disabled. The device overview pane is displayed at the right side of the Devices page. 3. From the Tasks list, select Configure SNMP. The Status column on the Devices page displays the status of the SNMP configuration.
NOTE: If you do not wish to set up parts replacement preferences, the shipment of Dell EMC server replacement parts could be delayed. 3. To copy the contact information that you have provided on the Group and Contact Information page, click the appropriate link. 4. In the Primary Shipping Contact section, perform the following: NOTE: If you choose to use the already entered contact information, the first name, last name, phone number, and email address fields are populated with the contact information. a.
Configure proxy server settings If the server where SupportAssist Enterprise is installed connects to the Internet through a proxy server, you must ensure that the proxy settings are configured in SupportAssist Enterprise. You must also ensure that the proxy server settings are updated in SupportAssist Enterprise, whenever the settings of the proxy server are changed. Prerequisites You must be logged in to SupportAssist Enterprise with elevated or administrative privileges.
● Internet (including the proxy server, if the server where SupportAssist Enterprise is installed connects to the internet through a proxy server) ● The SMTP server (email server) utilized by your company ● The FTP server ● File upload server hosted by Dell EMC ● SupportAssist server hosted by Dell EMC NOTE: The network connectivity test does not verify the following: ● Ports used by SupportAssist Enterprise ● Internet connectivity of the server where the Remote Collector is set up By default, SupportAssist
Clear the System Event Log Prerequisites You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups on page 124 and Granting elevated or administrative privileges to users on page 126. About this task The System Event Log (SEL) or hardware log, also known as the Embedded System Management (ESM) log, reports potential hardware problems in PowerEdge servers.
NOTE: It is recommended that you enable automatic update to ensure that SupportAssist Enterprise is up-to-date with the latest features and enhancements. The SupportAssist Enterprise application checks: ● If updates are available and automatic updates are enabled, the updates are downloaded and automatically installed in the background. ● If updates are available, but automatic update is disabled, the update available banner is displayed at the top of the page.
4. Click Yes. The devices are deleted from the Devices page. NOTE: When a device is deleted, the system information collected from the device is not deleted until the purge collections task deletes the collected system information. The purge collection task only deletes system information collections that are 30 days or older and collections that are older than the last 5 collections over the last 30 days.
12 Configuring email notifications By default, SupportAssist Enterprise is configured to send an email notification when a support case is created automatically. SupportAssist Enterprise can also send email notifications about maintenance mode, device status, and network connectivity status. Depending on your preference, you can perform the following: ● Disable the case creation email notification, or select the preferred language for email notifications, or both.
Configure SMTP server settings Prerequisites You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups on page 124 and Granting elevated or administrative privileges to users on page 126. About this task NOTE: Configuring the SMTP server settings is optional. If your company utilizes an SMTP server (email server), it is recommended that you configure the SMTP server settings in SupportAssist Enterprise.
Table 23. Types of email notifications (continued) Email notification type When the email notification is sent Origin of the email notification Connectivity test alert At 11 p.m. each day (date and time as on the server where SupportAssist Enterprise is installed). NOTE: The connectivity test alert notification is sent only if an issue is detected with connectivity to dependent resources.
NOTE: Email notifications can be received only if the Receive email notification when a new support case is opened option is selected. See Configure email notification settings on page 102.
13 Configuring collection settings By default, when registration is complete, SupportAssist Enterprise automatically collects system information from all devices at periodic intervals. SupportAssist Enterprise also collects system information automatically from a device when a support case is created for an issue with the device.
● ● ● ● ● NOTE: If the server you have added for agent-based monitoring does not have OMSA installed, periodic collections from the device will not include storage and system details. If you have added a server in SupportAssist Enterprise by using the iDRAC IP address (agentless monitoring), the iDRAC credentials that you entered must have administrator privileges. The local system must have Internet connectivity for uploading the collected system information to Dell EMC.
3. Click Apply. Enable or disable the periodic collection of system information from all devices Prerequisites You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups on page 124 and Granting elevated or administrative privileges to users on page 126. About this task By default, SupportAssist Enterprise starts collecting system information from all monitored devices at periodic intervals and sends it securely to Dell EMC.
NOTE: If your devices have an active ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service contract, when the Include identification information in data sent to Dell option is disabled, you will not receive some reporting information about your devices. Steps 1. Go to Settings > Preferences. The Preferences page is displayed. 2.
Enable or disable the automatic upload of collections Prerequisites You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups on page 124 and Granting elevated or administrative privileges to users on page 126. About this task By default, the system state information is collected from your devices by SupportAssist Enterprise and sent to Dell EMC. If required, you can disable the automatic upload of collections.
14 Viewing collections SupportAssist Enterprise collects system information from each device that you have added and sends the information securely to Dell EMC. Typically, the system information is collected as follows: ● Periodically — At regular intervals, depending on the predefined collection start date specified in the Preferences page. ● On case creation — When a support case is created for an issue that has been identified by SupportAssist Enterprise.
Steps 1. Go to Devices > View Devices. The Devices page is displayed. 2. Select the device for which you want to view collections. The device overview pane is displayed at the right side of the Devices page. The Collections field displays No Collections in the following scenarios: ● No collections have been performed from the device ● The device is associated with a Remote Collector 3. From the Collections list, select a collection date and time.
Configuration Viewer The Configuration Viewer enables you to view the system information collected by SupportAssist Enterprise from your devices. The Configuration Viewer displays information in a tabbed format. The collected system information is displayed in the Configuration Viewer under various categories and sub categories. In addition, the Configuration Viewer displays a Summary category.
Log types Description logs. You can click any of the listed structured logs to view the details of the log in a new web browser window. Unstructured logs Contain a snapshot of the system files such as the Remote Access Controller (RAC) logs, Windows event logs, and other logs. When you click the Unstructured Logs category, the configuration viewer displays the list of available unstructured logs. NOTE: Unstructured logs cannot be viewed within the configuration viewer.
Table 24.
Table 24.
● The version of firmware that is installed on the iDRAC is 4.00.00.00 or later. ● SMART capable drives are installed. ● An active Datacenter license is available. The collections that are performed during the last 90 days are displayed on the Analytics Collections page. After 90 days, the collections are automatically purged. Download analytics collection Prerequisites ● You must have registered SupportAssist Enterprise. ● You must have enabled analytics collection on the Preferences page.
15 Using SupportAssist Enterprise to collect and send system information SupportAssist Enterprise automates the collection of system information from your devices both periodically and on case creation. If required, you can also manually start the collection and upload of system information to Dell EMC at any time. You can choose to start the collection of system information from a single device or multiple devices.
● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups on page 124 and Granting elevated or administrative privileges to users on page 126. About this task When a support case is opened or updated for a device, SupportAssist Enterprise automatically collects system information from that device, and uploads the information to Dell EMC. If necessary, you can also manually start the collection of system information from a device.
NOTE: If you clear the Upload Collection option, the collection bundle is saved, but not uploaded to Dell EMC. You can upload the collection bundle at a later time through the Collections page. 7. Click OK. The collection progress status is displayed in the Multiple Device Collection pane on the Devices page. If the collection is completed successfully, the Collections page displays the details of the collection. You can also download the multiple device collection from the Collections page.
● For storage, networking, or multiple device collections only — On the Collections page, select the collection, and in the collection overview pane, click Download File. ● For other device collections, depending on the operating system, you can access the collection .zip file at the following location: ○ Windows — :\Program Files\Dell\SupportAssist\reports ○ Linux — /opt/dell/supportassist/scripts/reports ● If the collection was performed by a Remote Colle
16 Understanding maintenance mode The maintenance mode functionality suspends the alert processing and automatic case creation capability of SupportAssist Enterprise, thereby preventing the creation of unnecessary support cases during an alert storm or a planned maintenance activity. If an alert storm is received from a monitored device, SupportAssist Enterprise automatically places the device in maintenance mode.
Enable or disable global-level maintenance mode Enabling global-level maintenance mode suspends the automatic case creation capability for all devices. Prerequisites You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups on page 124 and Granting elevated or administrative privileges to users on page 126. Steps 1. Go to Settings > Preferences. The Preferences page is displayed. 2.
17 SupportAssist Enterprise user groups SupportAssist Enterprise maintains security and privileges through the following user groups that are created during the installation of SupportAssist Enterprise: ● SupportAssistAdmins — Users who are members of this group have elevated or administrative privileges required for performing both basic and advanced functions in SupportAssist Enterprise.
Table 26.
Table 26.
Add users to the SupportAssist Enterprise user groups – Linux Prerequisites Ensure that you are logged in to the server where SupportAssist Enterprise is installed with root privileges. Steps 1. Open the terminal window. 2.
18 Manually configuring SNMP settings Configuring the SNMP settings (alert destination) of a device ensures that SupportAssist Enterprise receives alerts from the device. SupportAssist Enterprise can automatically configure the SNMP settings of Dell EMC servers. For Dell EMC chassis, networking, and storage devices you must manually configure the SNMP settings. For information about configuring alert destinations for PowerEdge VRTX, PowerEdge FX2, and PowerEdge M1000E chassis, go to https://www.dell.
● ● ● ● Windows Windows Windows Windows Server Server Server Server Core Core Core Core 2012 2012 R2 2016 2019 Steps 1. On the server where SupportAssist Enterprise is installed, browse to the :\Program Files\Dell\SupportAssist\scripts folder. 2. Copy the script file (WindowsSNMPConfig.ps1) located in the folder and paste the file at a desired location (for example, C:\temp) on the device. 3.
● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● ● Red Hat Enterprise Linux 5.5 (32-bit and 64-bit) Red Hat Enterprise Linux 5.7 (32-bit and 64-bit) Red Hat Enterprise Linux 5.8 (32-bit and 64-bit) Red Hat Enterprise Linux 5.9 (32-bit and 64-bit) Red Hat Enterprise Linux 5.10 (32-bit and 64-bit) Red Hat Enterprise Linux 5.11 (32-bit and 64-bit) Red Hat Enterprise Linux 6.1 (64-bit) Red Hat Enterprise Linux 6.2 (64-bit) Red Hat Enterprise Linux 6.3 (64-bit) Red Hat Enterprise Linux 6.
Manually configure alert destination of iDRAC using the web interface Perform the following steps to manually configure the alert destination of an iDRAC: Steps 1. Log in to the iDRAC web interface. 2. Go to Overview > Server > Alerts. 3. In the Alerts section, ensure that the Enabled option is selected. 4. In the Alerts Filter section, ensure that the following options are selected: ● ● ● ● ● ● ● System Health Storage Configuration Audit Updates Warning Critical 5.
3. Enter snmp-server host traps version 1. 4. To verify if the alert destination is configured successfully, enter show running-config snmp and press Enter. The list of alert destinations that are configured on the device is displayed.
19 Managing SupportAssist Enterprise alerts in TechDirect TechDirect is a centralized support portal that enables administrators in your organization to manage alerts that are created by SupportAssist Enterprise. By default, SupportAssist Enterprise automatically forwards alerts that qualify for support case creation or parts dispatch to Dell EMC.
Configure alert rules in TechDirect About this task Administrators in your organization can configure rules to determine how alerts created by SupportAssist are handled by the TechDirect portal. For example, you can choose to automatically forward all alerts to technical support or have the alerts placed in your SupportAssist alert queue for your support team to review and determine if the alert should be forwarded to Dell EMC. Steps 1. Go to https://www.TechDirect.com.
4. In the Manage SupportAssist Alerts tile, click Manage. The SupportAssist Alerts page is displayed. SupportAssist alerts You can view details about the alerts generated by SupportAssist Enterprise through the TechDirect portal. The following table describes the details displayed on the SupportAssist Alerts page. Table 27. Alert details Name Description Service Tag Displays the unique identifier of the system which reported an issue.
Table 28. Alert actions TechDirect account type Available actions Description Administrator and Technician Users Take Ownership Individual Technician Users under a TechDirect account can see all SupportAssist Enterprise alerts as they arrive. A Technician User may take ownership of an alert. Technician Users may not reassign alerts, only the TechDirect Administrator for the account may reassign alerts. Update Displays the Details page that allows you to add a note or an attachment about the alert.
20 Other useful information This chapter provides additional information that you may require while using SupportAssist Enterprise.
NOTE: The iDRAC can be configured to send alerts through SNMP and IPMI. However, SupportAssist Enterprise can only receive alerts sent through SNMP. To ensure that SupportAssist Enterprise receives alerts sent from an iDRAC, you must ensure that all SNMP Trap options are selected in the Alerts and Remote System Log Configuration section of the iDRAC web console.
an earlier operation, SupportAssist Enterprise does not download OMSA again. In this scenario, SupportAssist Enterprise only installs or upgrades OMSA on the device using the already downloaded version of OMSA. NOTE: The time taken to download OMSA is dependent on the internet download speed and network bandwidth. If the recommended version of OMSA is installed and running on the device, the status of the device is displayed as Success.
Enable or disable API interface settings Prerequisites You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user groups on page 124 and Granting elevated or administrative privileges to users on page 126. About this task Enabling REST API interfaces enables you to programmatically integrate SupportAssist Enterprise with your data center tools and applications.
Table 29.
Table 30. Device grouping in association view Primary Device Associated devices Server ● ● ● ● Chassis ● iDRAC* ● Networking switches Storage PS Series group ● Storage PS Series members ● Storage PS Series FluidFS Storage MD Series Enclosure JBODs Networking - management switch Member switches Web-scale converged appliances ● Controller VM ● iDRAC iDRAC vCenter SCVMM SAN-HQ * Only iDRAC7 or later is displayed under the Chassis node.
Install Net-SNMP on a server running Linux Prerequisites Ensure that you are logged in to the device with a user account that has root privileges. About this task SupportAssist Enterprise receives alerts that are forwarded from remote devices through an SNMP agent. Net-SNMP consists of a suite of SNMP tools, including an SNMP agent. On devices running Linux operating systems, Net-SNMP must be installed to allow SupportAssist Enterprise to receive alerts. Steps 1.
Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server The server where SupportAssist Enterprise is installed must be able to communicate with the SupportAssist server hosted by Dell EMC to: ● Automatically create a support case if there is a problem with a device in your environment. ● Upload the collected system information to Dell EMC.
SupportAssist Enterprise is installed>:\Program Files\Dell\SupportAssist\config (on Windows) and /opt/dell/supportassist/config (on Linux). A value of ERROR in the log4j.xml file results in log messages of FATAL, and ERROR, since FATAL is a higher level than ERROR. Event storm handling SupportAssist Enterprise intelligently handles event storm conditions, allowing up to nine separate alerts from a device within a 60-minute timespan.
Steps 1. Perform one of the following steps based on the operating system: ● On Windows Server 2012, 2016, or 2019, point to the bottom-left corner of the screen, and then click the Start icon. On the Start screen, click the Control Panel tile. On the Control Panel, click Uninstall a program. ● On Windows Server 2008 or Windows Small Business Sever 2011, click Start > Control Panel > Programs and Features.
Results The Dell SupportAssist Enterprise uninstallation is complete message is displayed. Uninstall SupportAssist Enterprise in silent mode - Linux Prerequisites Ensure that you are logged in to the server where SupportAssist Enterprise is installed with root privileges. Steps 1. Open the terminal window on the system where SupportAssist Enterprise is installed. 2. Browse to the /opt/dell/supportassist/bin folder. 3. Type ./uninstall silent and press Enter.
Table 31.
21 Troubleshooting The following sections provide the information required to troubleshoot issues that may occur while installing and using SupportAssist Enterprise.
● Ensure that the server where you are installing SupportAssist Enterprise has Internet connectivity. If the server connects to the Internet through a proxy server, enter the proxy server details in the installation wizard. SupportAssist Enterprise registration If you experience any issues with the registration of SupportAssist Enterprise: ● Verify if the server where SupportAssist Enterprise is installed can connect to the Internet.
○ To create the SupportAssist Enterprise user groups, open a command prompt as an administrator, and type the following commands: ￭ net localgroup SupportAssistAdmins /add — To create the SupportAssistAdmins user group. ￭ net localgroup SupportAssistUsers /add — To create the SupportAssistUsers user group.
○ Verify if the Secure Shell (SSH) service is running on the device. ○ Verify if SSH password authentication is enabled (enabled by default). ● If you are adding a server by providing the iDRAC details (agentless monitoring), ensure that the iDRAC has an Enterprise or Express license installed. For information on purchasing and installing an Enterprise or Express license, see the “Managing Licenses" section in the iDRAC User’s Guide at https://www.dell.com/idracmanuals.
Solution ● Ensure that you are logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or administrative privileges to users on page 126. ● Ensure that the device is reachable from the server where SupportAssist Enterprise is installed. ● Ensure that port 443 is open on the device. ● Ensure that firmware version 4.x or later is installed on the device for the collection of system information.
Disconnected Disconnected status may be displayed on header area if the server running SupportAssist Enterprise is unable to A connect to an adapter or Remote Collector that you have set up. When this issue occurs, a Disconnected status is also displayed on the Adapters or Remote Collectors page depending on the connectivity status of SupportAssist Enterprise with an adapter or Remote Collector.
Unable to configure SNMP If a device displays an ● ● ● ● Unable to configure SNMP status: Ensure that the network settings are correct. Ensure that the SNMP port (162) is open. Ensure that the firewall settings are correct. Configure the SNMP settings of the device by using the Configure SNMP option. See Configure SNMP settings by using SupportAssist Enterprise. If the SNMP configuration is still unsuccessful, you can manually configure the SNMP.
NOTE: Upgrade from a 32-bit version of OMSA to a 64-bit version of OMSA is not supported. In this scenario, you must uninstall the existing version of OMSA, and install OMSA by using SupportAssist Enterprise. For instructions to install OMSA by using SupportAssist Enterprise, see Install or upgrade OMSA by using SupportAssist Enterprise.
Servers ● If you are adding a device by providing the operating system details (agent-based monitoring) and the device is running a Windows operating system: ○ Verify if the credentials you provided have administrator rights on the device. ○ Verify if the Windows Management Instrumentation (WMI) service is running on the device. ○ If the issue persists, review the instructions in “Securing a Remote WMI Connection” technical documentation at msdn.microsoft.com.
If the device is a Storage SC Series array: ● Ensure that the REST service is running on the device. ● Ensure that SupportAssist is enabled in Enterprise Manager. For information on enabling SupportAssist in Enterprise Manager, see the Enterprise Manager Administrator's Guide at Dell.com/storagemanuals. If the device is a FluidFS NAS device, ensure that SSH service is running on the device. Networking ● Ensure that Secure Shell (SSH) and SNMP service are running on the device.
Unable to export collection If a device displays an Unable to export collection status: ● Click the error status link in the Status column to view the possible resolution steps. ● Manually initiate the collection and upload of system information. See Start the collection of system information from a single device. If the problem persists, contact Technical Support for assistance.
Storage If the device is a Storage PS Series array: ● Ensure that Secure Shell (SSH) and SNMP service are running on the device. ● Ensure that you provide the management group IP address of the device in the add device wizard. If the device is a Storage SC Series array: ● Ensure that the REST service is running on the device. ● Ensure that SupportAssist is enabled in Enterprise Manager.
Clearing System Event Log failed Clearing System Event Log failed status, ensure that the following requirements are met and If the device displays a then retry clearing the System Event Log: ● ● ● ● ● The device is reachable from the server where SupportAssist Enterprise is installed. If the device is a member of a domain, the host name of the device is added in the DNS server. The credentials you have provided for the device in SupportAssist Enterprise are correct.
2. Click the Logs tab. 3. Click Clear Log. Maintenance mode If a device displays the Maintenance Mode status: ● Ensure that the issue with the device is resolved. ● If more time is required to resolve the issue, you may place the device in manual maintenance mode. See Enable or disable device-level maintenance mode. ● If required, you may place SupportAssist Enterprise in maintenance mode. See Enable or disable global-level maintenance mode.
Storage If the device is a Storage PS Series array: ● Ensure that Secure Shell (SSH) and SNMP service are running on the device. ● Ensure that you provide the management group IP address of the device in the add device wizard. If the device is a Storage SC Series array: ● Ensure that the REST service is running on the device. ● Ensure that SupportAssist is enabled in Enterprise Manager. For information on enabling SupportAssist in Enterprise Manager, see the Enterprise Manager Administrator's Guide at Dell.
Automatic case creation If an issue occurs on a device, but a support case is not created automatically: NOTE: SupportAssist Enterprise does not create a support case for every alert received from a monitored device. A support case is created only if the alert type and number of alerts received from a device match with the criteria defined by Dell EMC for support case creation. ● ● ● ● Ensure that the device is a server, storage, networking switch, or chassis.
3. To verify if the SupportAssist Enterprise application can connect to the SupportAssist Enterprise server hosted by Dell EMC, perform the connectivity test. See Perform the connectivity test. ● If the server is responding, a success message is displayed in the user interface. If not, the server may be unreachable. If this is the scenario, check the application.log file to find details.
Verify the status of SupportAssist Enterprise services on Ubuntu and Debian To verify the status of the SupportAssist Enterprise services on Ubuntu and Debian operating systems: Steps 1. Open the terminal window on the system where SupportAssist Enterprise is installed. 2. Type systemctl status supportassist.service and press Enter. The status of the Dell EMC SupportAssist Enterprise service is displayed. 3. Type systemctl status supportassistdatabase.service and press Enter.
SSH service You can use the following commands to verify the status of the SSH service and to start the service (if required): ● service sshd status — Displays the status of the SSH service. ● service sshd start — Starts the SSH service. Security If the Edit Credentials or Start Collection links remain disabled even after selecting a device in the Devices page, ensure that you are logged in to SupportAssist Enterprise with elevated or administrative privileges.
22 SupportAssist Enterprise user interface The SupportAssist Enterprise user interface contains the following tabs: ● Cases — Displays the support cases that are present for the devices that you have added in SupportAssist Enterprise. ● Devices — Displays the devices that you have added in SupportAssist Enterprise and their status. You can point to the Devices tab and click the available options to access following pages: ○ Manage Device Groups — Enables you to create and manage devices groups.
In some scenarios, a yellow banner may be displayed at the top of the SupportAssist Enterprise user interface. The following table describes the banners that may be displayed. Table 33. Banners in the SupportAssist Enterprise header area Banner Description Not registered This banner is displayed if you have not completed the registration of SupportAssist Enterprise. The not registered banner displays the following options: ● Register now — To register SupportAssist Enterprise.
• • • • • • • • Manage Account Credentials Manage Credential Profiles Collections page Analytics Collections Extensions Settings Network Connectivity Test SupportAssist Enterprise test SupportAssist Enterprise Registration Wizard The SupportAssist Enterprise Registration Wizard guides you through the setup and registration of SupportAssist Enterprise. The fields displayed in the pages of the SupportAssist Enterprise Registration Wizard are described in the following sections.
Table 35. Registration (continued) Section Field Description Phone number The phone number of the primary contact. Alternate phone number The alternate phone number of the primary contact. Email address The email address of the primary contact. SupportAssist Enterprise email notifications are sent to this email address. Time zone The time zone of the primary contact. Dispatch Preferences The following table describes the fields that are displayed in the Dispatch Preferences tab. Table 36.
Table 36. Dispatch Preferences (continued) Section Field Description dispatched part, if there are any issues. Location Select the country or region. Shipping Address The address where a replacement component must be dispatched. City / Town State / Province / Region Zip / Postal code Dispatch Notes Type any specific dispatch related information. CNPJ For Brazil only: The CNPJ and IE number of your contact.
Site Health The following table describes the information that is displayed on the Site Health page. Table 39. Site Health Field Description Current SupportAssist Enterprise (Hostname) Details Displays information about the devices that are managed by SupportAssist Enterprise and OpenManage Enterprise SupportAssist plugin. Current SupportAssist Overview Displays the number of devices that are monitored by SupportAssist Enterprise. It also displays the number of support cases that are open.
The following table describes the support case information for your Dell EMC devices that are monitored by SupportAssist Enterprise, as displayed in the Cases page. Table 40. Cases page Column name Description Check box Use to select a support case for performing case management actions. NOTE: The check box is displayed only for cases that were automatically created by SupportAssist Enterprise.
Table 40. Cases page (continued) Column name Description Source Source from which the support case was created, for example, TechDirect, SupportAssist, and so on. NOTE: When you check for support cases of a specific device, the support cases of that device are displayed at the top of the Cases page with a blue border for the appropriate rows. See Checking for support cases.
● ● ● ● ● Delete—delete a device from SupportAssist Enterprise. Collection Purpose—select a reason for performing a multiple device collection. Assign Credential Profile—assign credentials for devices. Validate Inventory—perform device inventory validation. Refresh—refresh the device inventory view. ● View by—enables you to view the devices in a (list) view or (association) view.
Table 41. Devices page (continued) Column name Description NOTE: If a hardware issue is detected on a device with a Dell EMC Basic Service contract, the automated collection is initiated. However, a support case is not created for that device.
The Devices page also displays the following panes based on your actions: ● Device overview pane—when only a single device is selected. See Device overview pane on page 180. ● Multiple Device Collection pane—when a multiple device collection is in progress. See Multiple Device Collection pane on page 184. Add Single Device The Add Single Device page enables you to select the device type and provide details of the device you want to add.
Table 42. Add Single Device (continued) Field Description Install or upgrade OMSA To allow SupportAssist Enterprise to install or upgrade the recommended version of OpenManage Server Administrator (OMSA) on the device. Installing or upgrading OMSA is required for generating alerts and collecting system information from the device. NOTE: The Install, or upgrade OMSA option is displayed only for the following Device Types: Server and Hypervisor.
Managed by plugin Dell EMC OpenManage Enterprise SupportAssist is a plugin to the Dell EMC OpenManage Enterprise system management console. For more information about the plugin, see the Dell EMC OpenManage Enterprise SupportAssist User's Guide available at https://www.dell.com/OpenManageEnterprise/ServicesPlugin .
Table 46. Device overview pane (continued) Field Description ○ Configure SNMP—to configure the SNMP settings of the device. Hostname / IP address Displays the IP address or hostname of the device. Model Displays the model information of the device. For example, PowerEdge M820. Service Tag Displays a unique, alphanumeric identifier that allows Dell EMC to individually recognize the device. Monitoring ● Enable—to enable monitoring hardware issues that may occur the device.
Table 46. Device overview pane (continued) Field Description ● Revalidating device—SupportAssist Enterprise is validating the prerequisites and the credentials of the device. Warning status ● OMSA not installed—OMSA is not installed on the device. ● SNMP not configured; OMSA not latest—SNMP settings of the device is not configured and the OMSA version that is installed on the device is prior to the recommended version of OMSA for SupportAssist Enterprise.
Table 46. Device overview pane (continued) Field Description ● Unable to gather system information— SupportAssist Enterprise is unable to collect system information from the device. ● Insufficient storage space to gather system information—the server where SupportAssist Enterprise is installed does not have sufficient space to gather system information from the device. ● Unable to export collection—SupportAssist Enterprise is unable to process the collected system information.
Table 46. Device overview pane (continued) Field Description ● Displays the type of the inventory validation. It also displays the status of the inventory validation tests. NOTE: If the validation tests fail, then an error message is displayed. Multiple Device Collection window The Multiple Device Collection window prompts you to provide details about the multiple device collection that you want to start. The following table describes the items displayed in the Multiple Device Collection window.
Validation test status The following table provides information about the items displayed in the Validation test section on the Site Inventory Validation page. Table 48. Validation test status Field Description Validation test Displays a type of tests performed during inventory validation. Success Displays a status icon and the rollup count of number of devices that were validated successfully.
The following table describes the information displayed in the Device Groups page. Table 50. Device Groups Column name Description Check box Use to select a device group for performing an action. Name The name of the device group and the total number of devices in the device group. Description The description that you have provided for the device group. Manage Devices The Manage Devices window allows you to add or remove devices from a device group.
Table 52. Create or Edit Device Group (continued) Field Description IT Administrator Contact Information Select this check box to enter the contact information of the IT Administrator. Primary Select this option to view or edit the primary contact information. Secondary Select this option to view or edit the secondary contact information. First name The first name of the primary or secondary contact. Last name The last name of the primary or secondary contact.
Table 52. Create or Edit Device Group (continued) Field Description State / Province / Region Zip / Postal code Dispatch Notes Type and specific dispatch related information. CNPJ For Brazil only: The CNPJ and IE number of your contact. IE I want a technician to replace my parts onsite (if included in my service plan) Select this option if you want an onsite technician to replace the dispatched hardware component.
Table 54. Create or Edit Device Discovery Rule (continued) Field Description Devices Select to discover devices by using the hostname or IP addresses. Enter hostname or IP address as comma-separated values Enter the hostname or IP address of devices as commaseparated values. Run now Select to discover the devices immediately. Run once Select to discover the devices at a specific date and time. Recur Select to schedule the discovery of devices at periodic intervals.
Table 55. Discovery Rule Details Field Description IP Range The IP address or IP range address of the devices that are discovered. Schedule The schedule of a discovery rule. Status The status of a discovery rule. Last Run The date and time of when the discovery rule was last run.
Table 58. Current versus Previous Discovery Rule Status (continued) Field Description Staging Number of devices moved to the staging group. Inactive Number of inactive devices. Deleted Number of deleted devices. Devices The status of the devices. Number The device count. Manage Account Credentials The Manage Account Credentials section enables you to configure SupportAssist Enterprise with administrator privileges for each supported device type and credential type.
Table 60. Add Account Credentials (continued) Field Description NOTE: The Community String option is displayed only for the Networking and Peer Storage (PS) / EqualLogic device types. Enable Password The enable password configured on the device. NOTE: The Enable Password option is displayed only for the Networking device type. Operating system type The list of operating system types.
Table 61. Edit Account Credentials (continued) Field Description ● ● ● ● ● Server / Hypervisor Software Solution Storage Center (SC) / Compellent Virtual Machines Username* The user name required to connect to the device type. Password* The password required to connect to the device type. Community String The community string assigned to the device. NOTE: The Community String option is displayed only for the Networking and Peer Storage (PS) / EqualLogic device types.
Table 62. Manage Credential Profiles Field Description Create Profile Click to add a Credential Profile. Edit Click to edit a Credential Profile. Delete Click to delete a Credential Profile. Name The name that you have provided for the Credential Profile. Add Credential Profile The Add Credential Profile window allows you to add Credential Profiles. The following table provides information about the items displayed in the Add Credential Profile window. Table 63.
Table 64. Edit Credential Profile (continued) Field Description ● ● ● ● ● Account Credentials PowerVault Server / Hypervisor Software Solution Storage Center (SC) / Compellent The Account Credentials that you have created for the specific device type. Collections page The Collections page displays the collections that have been performed successfully. From the Collections page, you can view the collected system information, download multi-device collections, and also upload collections to Dell EMC.
○ Case Collection ○ Multi Collection ● Collection Purpose ○ Technical Support ○ Deployment ○ System Maintenance ○ Consulting ○ Others ● Device Type ○ Server ○ Storage ○ Networking ○ Chassis ○ Software ○ Solution ● Collection Host ○ SupportAssist Enterprise ○ Remote Collector ● Adapter Collection overview pane The collection overview pane displays the details of a collection and enables you to view or download the collected system information.
Analytics Collections The analytics collections that are performed on a specific day of a week are consolidated and displayed on the Analytics Collections page. The page displays only the collections that were performed during the last 90 days. After 90 days, the collections are automatically purged. For information about analytics collections, see Analytics collections overview on page 116. NOTE: The Analytics Collections page is enabled only if you have registered SupportAssist Enterprise.
Table 68. Adapters (continued) Field Description Name The name that you have provided for the adapter and the host name or IP address of the server where the adapter is set up. Type The adapter type. Managed Devices The total number of devices that are added through the adapter. Version The version of the adapter application. Status The status of the adapter. The status of an adapter may be: ● Connected — SupportAssist Enterprise is able to connect successfully to the adapter.
Table 69. Set Up Adapter (OpenManage Essentials) (continued) Field Description ● OpenManage Essentials — Select to set up the Open Manage Essentials adapter. ● System Center Operations Manager — Select to set up the System Center Operations Manager adapter. ● OpenManage Enterprise — Select to set up the OpenManage Enterprise adapter. Host name / IP address The host name or IP address of the server where OpenManage Essentials is installed.
Table 70. Set Up Adapter (Microsoft System Center Operations Manager) (continued) Field Description Password The password required to connect to the server that hosts the management group. Remote Console Host name / IP address The host name or IP address of the server that hosts the Remote Console. User Name The user name required to connect to the server that hosts the Remote Console. Password The password required to connect to the server that hosts the Remote Console.
Table 71. Set Up Adapter (OpenManage Enterprise) (continued) Field Description ● Weekly ● Every two weeks ● Monthly Adapter overview pane The adapter overview pane displays the details of an adapter and allows you to perform certain operations on that adapter. This pane is displayed when you select an adapter on the Adapters page. Table 72. Adapter overview pane Field Description Name The name that you have provided for the adapter.
Table 73. Remote Collectors (continued) Field Description Name The name that you have provided for the Remote Collector and the host name or IP address of the server where the Remote Collector is set up. Managed Devices The total number of devices that are associated with the Remote Collector. Version The version of the Remote Collector application. Status The status of the Remote Collector.
Set Up Remote Collector The Set Up Remote Collector window allows you to set up a Remote Collector. The following table provides information about the items displayed in the Set Up Remote Collector window. Table 74. Set Up Remote Collector Field Description Host name / IP address The host name or IP address of the serve where you want to set up the Remote Collector. Name (Optional) An optional name that you want to use for identifying the Remote Collector in SupportAssist Enterprise.
Table 75. Remote Collector overview pane (continued) Field Description IP address The IP address or host name of the server where the Remote Collector. Status The status of the Remote Collector. Collector Type The type of the collector. Version The version of the Remote Collector application. OS The operating system running on the server where the Remote Collector is set up. Managed devices The total number of devices associated with the Remote Collector.
Table 76. Proxy Settings (continued) Field Description Password The password required to connect to the proxy server. Proxy exclusion list The IP address range or ranges of devices to which SupportAssist Enterprise must communicate directly and not through the proxy server. IP address of devices that communicate through https protocol must be included in the proxy exclusion list.
Table 77. Preferences (continued) Field Description System state information collected from devices to Dell EMC Select to automatically upload collections to Dell EMC. Automatically start inventory validation: Starting from day N of every month at 11 PM Select this option to automatically get the validation information from each device type on a randomly determined day of every month at 11 PM.
Table 77. Preferences (continued) Field Description NOTE: If you clear this option, settings for the collection of logs and diagnostic data under Collection Data Settings are automatically disabled. Maintenance Mode Temporarily suspend case generation activity (e.g., for purposes of downtime, external troubleshooting, etc.) Select this option to set all devices to maintenance mode. While in maintenance mode, no new support cases are opened.
Table 78. Contact Information (continued) Field Description Last name The last name of the primary contact who will be responsible for receiving the dispatched part. Phone number The phone number of the primary contact who will be responsible for receiving the dispatched part. Email address The email address of the primary contact who will be responsible for receiving the dispatched part.
SMTP Settings The SMTP Settings page enables you to configure the SMTP server (email server) settings. If your company utilizes an SMTP server, Dell EMC recommends that you configure the SMTP server settings. At the top of the SMTP Settings page, the navigation trail is displayed. The following table provides information about the items displayed in the SMTP Settings page. Table 80. SMTP Settings Field Description Use SMTP server Select this option to enable configuring the email server settings.
Table 81. Connectivity Test (continued) Field Description NOTE: The Error status is displayed as a link that you can click to view a description of the issue and the possible resolution steps. Last Verified The date and time the connectivity status was last verified. Test Connectivity Click to perform the selected connectivity tests. SupportAssist Enterprise test The SupportAssist Enterprise test page enables you to verify the ability of SupportAssist Enterprise to run specific tasks.
23 Error code appendix The following table lists the error codes, error messages, and possible resolutions. Table 83. Error code appendix Error code Error message Possible resolution 3000_1 3000_2 3000_3 3000_4 3000_5 An unexpected error occurred during the installation of OpenManage Server Administrator (OMSA) on device_name. Do one of the following: ● Select the device in the Devices page, and in the device overview pane, select Install / Upgrade OMSA from the Tasks list.
Table 83. Error code appendix (continued) Error code Error message Possible resolution 3000_19 A service required for the installation of OpenManage Make sure that the WMI service is running on the Server Administrator (OMSA) is not running on device. For more information, see Other services. device_name.
Table 83. Error code appendix (continued) Error code Error message Possible resolution If the problem persists, contact Technical Support for assistance. 3000_60 An unexpected error occurred during the installation of OpenManage Server Administrator (OMSA) on device_name. ● Verify if the device is reachable. ● Verify if the configured device credentials have Administrator rights. ● Select the device in the Devices page, and in the device overview pane, select Install / Upgrade OMSA from the Tasks list.
Table 83. Error code appendix (continued) Error code Error message Possible resolution manually configure the SNMP settings. For instructions to manually configure the SNMP settings, Configuring the alert destination of an iDRAC by using the web interface. 5000_10 SNMP settings of the device could not be configured because the hostname/IP address of the system on which SupportAssist Enterprise is installed was not provided.
Table 83. Error code appendix (continued) Error code Error message Possible resolution SNMP settings, see Configuring the alert destination of an iDRAC using the web interface. 5000_9 SNMP settings of the device could not be configured because the user account does not have the sufficient privileges on the device. You must manually configure the SNMP settings of the device.
Table 83. Error code appendix (continued) Error code Error message Possible resolution SA-0010 SupportAssist Enterprise is unable to add the device_name because the entered host name or IP address is incorrect. Retry adding the device with the correct host name or IP address. SA-0012 SupportAssist Enterprise is unable to add the devices because the entered host name or IP address, and device type are incorrect. Retry adding the device with the correct host name or IP address, and device type.
Table 83. Error code appendix (continued) Error code Error message Possible resolution SA-0075 SupportAssist Enterprise has detected that OpenManage Server Administrator (OMSA) is not installed on the device. Installing OMSA is required to generate alerts for hardware events that occur on the device. Not applicable. SA-0080 SupportAssist Enterprise has detected that the OpenManage Server Administrator (OMSA) services are not running on the device.
Table 83. Error code appendix (continued) Error code Error message Possible resolution ● Ensure that you have selected the correct device type. Verify if the device is supported by SupportAssist Enterprise. For the list of supported device models, see the SupportAssist Enterprise Version 2.0.60 Support Matrix at https:// www.dell.com/serviceabilitytools. SA-0145 SupportAssist Enterprise is unable to add the device_name because the device credentials were not provided.
Table 83. Error code appendix (continued) Error code Error message Possible resolution SA-1040 SupportAssist Enterprise is unable to edit the credentials of the device_name because the SSL encryption level of the device is set to 256 bit or higher. For troubleshooting steps, see Unable to edit device credentials. SA-15011 SA-15012 SupportAssist Enterprise is unable to send the collected system information from the device_name because of an unknown error.
Table 83. Error code appendix (continued) Error code Error message Possible resolution SA-20045 SupportAssist Enterprise is unable to reach the adapter adapter_name because the Management Group credentials are incorrect or does not have sufficient privileges. Enter the correct Management Group credentials and retry. SA-20050 SA-20065 SA-20080 SA-20085 SupportAssist Enterprise is unable to reach the adapter adapter_name because of an unknown error. Not applicable.
Table 83. Error code appendix (continued) Error code Error message Possible resolution SA-20140 SupportAssist Enterprise is unable to set up the adapter adapter_name on the system device_name because of one of the following: Ensure that OpenManage Essentials version 2.3 or later is installed on the system and then retry the operation.
Table 83. Error code appendix (continued) Error code Error message Possible resolution SA-20205 SupportAssist Enterprise is unable to set up the adapter adapter_name because of an error during validation. Delete the adapter and then try setting up the adapter again SA-20210 SupportAssist Enterprise is unable to synchronize devices through the adapter adapter_name.
Table 83. Error code appendix (continued) Error code Error message Possible resolution SA-20662 SupportAssist Enterprise is unable to set up the adapter_name adapter because the adapter installer file is not available at the default location. Reinstall SupportAssist Enterprise and then try setting up the adapter. SA-20664 SupportAssist Enterprise is unable to set up the adapter_name adapter because the installation of another adapter is in progress.
Table 83. Error code appendix (continued) Error code Error message Possible resolution SA-30130 SupportAssist Enterprise has placed the device device_name in the Staging group because a required verification could not be completed. To add the device, revalidate the device later. SA-30180 SupportAssist Enterprise has placed the device device_name in the Staging group because the device does not have the required license.
Table 83. Error code appendix (continued) Error code Error message Possible resolution ● The server hosting the remote collector must be reachable from the server where SupportAssist Enterprise is installed. ● The Remote Collector services must be running on the server hosting the Remote Collector. SA-30415 SupportAssist Enterprise is unable to connect to the Remote Collector Remote Collector_name because of an internal error.
Table 83. Error code appendix (continued) Error code Error message Possible resolution SA-30427 SupportAssist Enterprise is unable to set up the Remote Collector Remote Collector_name because the remote system is not reachable. Ensure that the remote system is reachable and then retry the operation. SA-30428 SupportAssist Enterprise is unable to set up the Remote Collector Remote Collector_name because the Remote Collector is not supported on a nonWindows operating system.
Table 83. Error code appendix (continued) Error code Error message Possible resolution SA-30440 SupportAssist Enterprise is unable to add the Remote Ensure that the remote system is reachable. Also Collector Remote Collector_name because the preverify the credentials of the Remote Collector and check script for Remote Collector could not be retry the operation. copied to the remote system.
Table 83. Error code appendix (continued) Error code Error message Possible resolution SA-4095 SA-4100 SA-4105 SupportAssist Enterprise is unable to collect system information from the device_name because an attempt to connect to the device is unsuccessful. ● Make sure that the SSH service is running on the device. ● To retry collecting the system information, select the device and click Start Collection.
Table 83. Error code appendix (continued) Error code Error message Possible resolution SA-4165 SupportAssist Enterprise is unable to collect system information from the device_name because the download of a certificate file could not be completed successfully. ● Verify the firewall and network settings to make sure that download of the certificate file is not blocked. ● To retry collecting the system information, select the device and click Start Collection.
Table 83. Error code appendix (continued) Error code Error message Possible resolution SA-4500 SupportAssist Enterprise is unable to send the collected system information from the device device_name because the receiving server hosted by Dell EMC is unreachable. ● To retry collecting the system information, select the device and click Start Collection. SA-4501 SA-4502 SupportAssist Enterprise is unable to collect system information from the device_name because of an unknown error.
Table 83. Error code appendix (continued) Error code Error message Possible resolution device_name because the proxy server is not reachable. ● Make sure that the proxy server is reachable. ● To retry collecting the system information, select the device and click Start Collection. If the problem persists, contact Dell EMC Technical Support for assistance.
Table 83. Error code appendix (continued) Error code Error message Possible resolution SA-9015 The monitoring capability is disabled for the device. Ensure that the monitoring capability is enabled for the device. SA-9020 SNMP settings of the device could not be configured because the SNMP service or Net-SNMP service is not installed on your system. Ensure that you install the SNMP service or NetSNMP service on your system.
24 SupportAssist Enterprise resources This section provides information about the documentation resources and other useful links that provide more information about SupportAssist Enterprise. Table 84. SupportAssist Enterprise resources For more information about See Available at Minimum requirements, deployment methods, and product features SupportAssist Enterprise Version 2.0.
25 Contacting Dell EMC About this task NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog. Dell EMC provides several online and telephone-based support and service options. Availability varies by country or region and product, and some services may not be available in your area.
