SupportAssist Enterprise Version 2.0.60 Reportable Items October 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Introduction................................................................................................................. 5 Chapter 2: Items reported from servers running Windows - Tech Support.....................................6 Chapter 3: Items reported from servers running Linux - Tech Support........................................ 38 Chapter 4: Items reported from servers running ESX - Tech Support .........................................
Chapter 17: Items reported from Web-scale hyperconverged appliances....................................405 Chapter 18: Items reported in analytics collections....................................................................
1 Introduction SupportAssist Enterprise is an application automates technical support for your Dell server, storage, and networking devices. By default, SupportAssist Enterprise collects system information periodically from each device and sends the data securely to Dell. Typically, system information is collected as follows: ● Periodically — At regular intervals, depending on the configured collection frequency.
2 Items reported from servers running Windows - Tech Support Table 1.
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3 Items reported from servers running Linux Tech Support The following are the attributes collected in the Linux category. Table 2.
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4 Items reported from servers running ESX Tech Support The following are the attributes collected in the ESX category. Table 3.
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5 Items reported from servers running ESXi Tech Support The following are the attributes collected in the ESXi category. Table 4.
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6 Items reported from iDRAC The following are the attributes collected in the iDRAC category. Table 5.
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7 Items reported from servers running Windows - Consulting, Deployment, System Maintenance Table 6.
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8 Items reported from servers running Linux Consulting, Deployment, System Maintenance The following are the attributes collected in the Linux category. Table 7.
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9 Items reported from servers running ESX Consulting, Deployment, System Maintenance The following are the attributes collected in the ESX category. Table 8.
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10 Items reported from servers running ESXi Consulting, Deployment, System Maintenance The following are the attributes that are collected in the ESXi category. Table 9.
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Table 9. Attributes for Server running ESXi (continued) Category Attributes Standby Adapters Unused Adapters ISCSI ActiveNICs NOTE: If sfcbd and cimom are not enabled, Service Tag is not available in Deployment collections from hypervisors running ESXi.
11 Items reported from virtual machines running Windows Table 10.
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12 Items reported from virtual machines running Linux Table 11.
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13 Items reported from storage devices Topics: • • • Storage PS Series or EqualLogic Storage SC Series or Compellent Storage MD Series or PowerVault Storage PS Series or EqualLogic Table 12.
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Table 12. Attributes (continued) Category Attribute Name Thin Provisioning Volume Permission Thin Growth Maximum Raid Policy Volume Association Volumes Rule Type Volume Dependency Status Connections T Size Permission Snapshots Name Member Management Name Storage SC Series or Compellent Table 13.
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Table 13. Attributes (continued) Category Attribute Name Fault Domain IP Address Total Data Errors Subnet Mask Transport Type VLAN ID Slot iSCSI FD Control Group IP Received Paused Frames Total Received Frames World Wide Name Jumbo Frame Slot Port Port Number iSCSI Virtual Port Status Fault Domain iSCSI Name Preferred Physical Port Slot Type Current Physical Port Controller World Wide Name Name Storage MD Series or PowerVault Table 14.
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14 Items reported from networking devices NOTE: The IP address of the networking device is available in collections only if the out-of-band IP address is set on the networking device. Topics: • • • • Networking or Force10 Networking with OS10 PowerConnect or Networking Other supported networking devices Networking or Force10 Table 15.
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Table 15. Attributes (continued) Category Attribute Name Name Subnet Mask Status Ports Untagged Ports Tagged Ports VLT Tagged Ports VLT Untagged Ports IP Address Port VLT Domain ID Port Channel Name Primary Priority Backup Destination MAC Address Unit Id Version Dependency FW Version Networking with OS10 Table 16.
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Table 16. Attributes (continued) Category Attribute Name Untagged Ports Tagged Ports VLT Backup Destination Domain ID Unit Id Primary Priority Port Channel Name MAC Address VLT Dependency Domain ID PowerConnect or Networking Table 17.
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Table 17. Attributes (continued) Category Attribute Name Enabled VPT DSCP Other supported networking devices Brocade Fibre Channel switches The following are the attributes collected in the Brocade Fibre Channel switches category. Table 18.
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Brocade Fibre Channel over Ethernet switches The following are the attributes collected in the Brocade Fibre Channel over Ethernet switches category. Table 19.
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Table 19. Brocade Fibre Channel over Ethernet switch attributes (continued) Category Attribute Name VLAN VLAN ID Name State Ports Zone Information Name Port ID World Wide Port Identifier Cisco Fibre Channel switches The following are the attributes collected in the Cisco Fibre Channel swicthes category. Table 20.
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Table 21. Cisco Fibre Channel over Ethernet switch attributes (continued) Category Attribute Name Firmware Version Up Time Factory Serial Number Supplier Serial Number VLAN VLAN ID Name Status Ports State VPC Peer Status Keep-Alive Status ID Port Status Active VLANs Zone Information Name Port ID World Wide Port Identifier Cisco Catalyst switches The following are the attributes collected in the Cisco Catalyst switches category. Table 22.
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15 Items reported from chassis Items reported from PowerEdge FX2/FX2s, M1000e, and VRTX Table 23.
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Table 23. PowerEdge FX2/FX2s, M1000e, and VRTX attributes (continued) Category Attribute Name FQDD Virtual Adapter3 Access Policy Virtual Adapter2 Access Policy Virtual Disk Media Type Current Active Controller Status Layout Read Policy Available Protocols FQDD Secured Virtual Adapter2 Access Policy Virtual Adapter4 Access Policy Name Write Policy Bad Blocks Found Enhanced Cache State Virtual Adapter3 Access Policy Size Virtual Adapter1 Access Policy Items reported from PowerEdge MX7000 Table 24.
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16 Items reported from software Microsoft System Center Virtual Machine Manager (SCVMM) Table 25.
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Table 25. SCVMM attributes (continued) Category Attribute Name Volume Label Capacity Free Space Used Space Physical Disks Partition Number Description Vendor Model Clustered Cluster Shared Volume VMware vCenter Table 26.
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Table 26. VMware vCenter attributes (continued) Category Attribute Name ISCSI Offload Engine managedObjectValue device vSwitch Name Teaming Policy MTU Active Adapter Standby Adapter Unused Adapter Host Integration Toolkit for VMware Table 27.
Table 27. HitKit for VMware attributes (continued) Category Attribute Name Validate Version Version Virtual Storage Manager (VSM) Table 28.
17 Items reported from Web-scale hyperconverged appliances Web-scale hyperconverged appliances The following are the attributes collected in the Web-scale hyperconverged appliances category. Table 29.
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18 Items reported in analytics collections The following table lists the attributes that are collected from an iDRAC during analytics collections: Table 30.
