SCv2000 and SCv2020 Storage System Owner’s Manual Regulatory Model: E09J, E10J Regulatory Type: E09J001, E10J001
Preface About this Guide This guide describes how to perform service and maintenance on the SCv2000/SCv2020 storage system. Revision History Document Number: 3CC1P Revision Date Description A00 April 2015 Initial release A01 July 2015 Input editing changes A02 June 2016 Updated pre-replacement procedures and clarified requirements A03 January 2020 Update technical specs - minimum drive requirement Audience The information provided in this guide is intended for use by Dell end users.
• Provides instructions for getting started with Windows PowerShell cmdlets and scripting objects that interact with the Storage Center using the PowerShell interactive shell, scripts, and PowerShell hosting applications. Help for individual cmdlets is available online. Dell Storage Manager Administrator’s Guide • Provides instructions for using the Data Collector Manager and the Dell Storage Manager Client.
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2015- 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 About the SCv2000/SCv2020 Storage System................................................................................7 SCv2000/SCv2020 Storage System Monitoring and Diagnostics.................................................................................7 SCv2000/SCv2020 Storage System Hardware............................................................................................................... 7 SCv2000/SCv2020 Storage System Front-Panel Features and Indicators....................
Technical Specifications.....................................................................................................................................................
1 About the SCv2000/SCv2020 Storage System The SCv2000/SCv2020 storage system provides the central processing capabilities for the Storage Center Operating System (OS) and management of RAID storage. The SCv2000/SCv2020 storage system holds the physical drives that provide storage for the Storage Center. If additional storage is needed, the SCv2000/SCv2020 also supports SC100/SC120 expansion enclosures.
Item Name 1 Power indicator Icon Description Lights when the storage system power is on. • • 2 Status indicator Lights when at least one power supply is supplying power to the storage system.
Item Name Icon Description • • 4 Cooling fan fault indicator (2) • • • 5 AC power fault indicator (2) • • • 6 AC power status indicator (2) • • • 7 DC power fault indicator (2) • • • MGMT port – Embedded Ethernet/iSCSI port that is typically used for system management NOTE: The MGMT port can share iSCSI traffic if the Flex Port license is installed.
Figure 4. SCv2000/SCv2020 Storage System Storage Controller with Two 16 Gb Fibre Channel Front-End Ports Item Control/Feature Icon Description 1 Battery status indicator • • • Blinking green (on 0.5 sec. / off 1.5 sec.) – Battery heartbeat Fast blinking green (on 0.5 sec. / off 0.5 sec.
Item Control/Feature • • Icon Four Fibre Channel ports (Slot 1/Port 1, Slot 1/Port 2, Slot 1/Port 3, and Slot 1/ Port 4) with three LEDs per port Two Fibre Channel ports (Slot 1/Port 1 and Slot 1/ Port 2) with three LEDs per port Description • • • • • • • • All off – No power All on – Booting up Blinking amber – 2 Gbps activity Blinking green – 4 Gbps activity Blinking yellow – 8 Gbps activity Blinking amber and yellow – Beacon All blinking (simultaneous) – Firmware initialized All blinking (alternati
Item Control/Feature Icon Description 2 Battery fault indicator 3 MGMT port (Slot 3/Port 1) — Ethernet/iSCSI port that is typically used for storage system management and access to the BMC NOTE: To use the MGMT port as an iSCSI port for replication to another Storage Center, a Flex Port license and replication license are required. To use the MGMT port as a front-end connection to host servers, a Flex Port license is required.
SCv2000/SCv2020 Storage System Storage Controller with FrontEnd SAS Ports The following figure shows the features and indicators on a storage controller with front-end SAS ports. Figure 7. SCv2000/SCv2020 Storage System Storage Controller with Four 12 Gb Front-End SAS Ports Item Control/Feature Icon Description 1 Battery status indicator • • • Blinking green (on 0.5 sec. / off 1.5 sec.) – Battery heartbeat Fast blinking green (on 0.5 sec. / off 0.5 sec.
Item Control/Feature Icon Description • Green LEDs 4–7 – High byte hex POST code 13 Serial port (3.5 mm mini jack) Not for customer use 14 Four Mini-SAS High Density — (HD) ports (Slot 1/Port 1, Slot 1/ Port 2, Slot 1/Port 3, and Slot 1/ Port 4) Front-end connectivity ports NOTE: The mini-SAS HD ports are used for front-end connectivity only and cannot be used for back-end expansion.
2 Replacing SCv2000/SCv2020 Storage System Components This section describes how to remove and install components of the SCv2000/SCv2020 storage system. This information assumes that you have received the replacement component and are ready to install it.
• • • • • • Know the locations of the equipment power switches and the room's emergency power-off switch, disconnection switch, or electrical outlet. Do not work alone when working with high-voltage components. Use rubber mats specifically designed as electrical insulators. Do not remove covers from the power supply unit. Disconnect the power connection before removing a power supply from the storage system.
The Storage Manager Client displays the status of the SupportAssist action. A second dialog box opens when the transfer of SupportAssist information has completed successfully. 5. Click OK. Put the Storage Center Into Maintenance Mode Use Dell Storage Manager to put the Storage Center into maintenance mode after sending SupportAssist data to Dell Technical Support Services. Steps 1. In the Summary tab, click Edit Settings. The Edit Storage Center Settings dialog box opens. 2.
Replacing the Front Bezel The front bezel is a cover for the front panel of the storage system. About this task The front bezel must be removed from the front panel when replacing hard drives. Steps 1. Use the system key to unlock the keylock at the left end of the bezel. 2. Lift the release latch next to the keylock. 3. Rotate the left end of the bezel away from the front panel. 4. Unhook the right end of the bezel and pull the bezel away from the storage system. Figure 9. Replacing the Front Bezel 5.
Figure 10. Hardware Alert Identifying the Expansion Enclosure with the Failed Power Supply 5. In the Hardware tab navigation pane, expand the expansion enclosure identified in the previous step. 6. Select Power Supplies. The status of each power supply is displayed in the Power Supplies tab. 7. Select the failed power supply. The location of the failed power supply is displayed in the Power Supply View tab. Figure 11.
Figure 12. Hardware Alert Identifying the Expansion Enclosure with the Failed Cooling Fan 5. In the Hardware tab navigation pane, expand the expansion enclosure identified in the previous step. 6. Select Cooling Fan Sensors. The status of each cooling fan is displayed in the Cooling Fans tab. 7. Select the failed cooling fan. The location of the failed cooling fan is displayed in the Fan View tab. Figure 13.
Steps 1. Press the power switch on the power supply/cooling fan module to turn it off. 2. Remove the hook-and-loop strap that secures the power cable and disconnect the power cable from the power supply/cooling fan module. 3. Push the release tab on the power supply/cooling fan module and slide it out of the chassis using the handle. CAUTION: The power supply/cooling fan modules are heavy. To avoid injury, use both hands while removing the module. Figure 14. Removing a Power Supply/Cooling Fan Module a.
Replacing Hard Drives The SCv2000/SCv2020 storage systems support hot-swappable hard drives. The SCv2000 storage system supports up to 12 3.5-inch hard drives installed in a four-column, three-row configuration. The SCv2020 storage system supports up to 24 2.5-inch hard drives installed vertically side by side. Hard drive blanks are installed in the hard drive slots that do not have drives.
Figure 18. Hardware Alert Identifying the Expansion Enclosure with the Failed Hard Drive 5. In the Hardware tab navigation pane, expand the expansion enclosure identified in the previous step. 6. Select Disks. The status of each hard drive is displayed in the Disks tab. 7. Select the failed hard drive. The location of the failed hard drive is displayed in the Disk View tab. Figure 19.
CAUTION: To prevent a storage system reset, at least one powered drive must remain installed in the primary chassis when multiple drives are replaced. Steps 1. Remove the front bezel. A solid amber LED is lit on the failed hard drive. 2. Press the release button to open the hard drive carrier release handle. 3. Slide the hard drive out until it is free of the hard drive slot. Figure 20. Replacing a Hard Drive 1. Hard drive carrier release handle 2. Hard drive indicators 3. Hard drive carrier 4.
Figure 21. Installing Dell Enterprise Hard Drives in a Storage System Steps 1. Remove the empty drive blank. 2. Open the hard drive carrier handle and insert the carrier into the hard drive slot. Start on the left side of the storage system with slot 0 and install drives from left to right. 3. Slide the drive into the slot until the hard drive carrier makes contact with the backplane. 4. Close the hard drive carrier handle to lock the hard drive in place. 5.
Figure 22. Replacing the Storage Controller Battery a. Battery b. Release tab c. Storage controller 2. Align the replacement battery with the slot on the storage controller. 3. Slide the battery into the storage controller until the release tab clicks into place. Next steps Use SupportAssist to send diagnostic data to Dell Technical Support Services. Replacing a Storage Controller The SCv2000/SCv2020 storage system supports redundant hot-swappable storage controllers.
Figure 23. Hardware Alert Identifying the Failed Storage Controller 5. In the Hardware tab navigation pane, expand the Enclosures entry. 6. Click I/O Modules. The status of each storage controller is displayed in the I/O Modules tab. 7. Select the failed storage controller to display its location in the IO Module View tab. Figure 24. Rear View of the Storage System Showing the Failed Storage Controller Replace a Single Storage Controller Use this procedure to replace a single failed storage controller.
Steps 1. Make sure all of the cables are labeled. 2. Disconnect all of the cables from the storage controller that was shut down. 3. Remove the battery from the storage controller. 4. Squeeze the release tab on the storage controller release lever. 5. Pull the release lever away from the chassis. 6. Grasp the release lever and pull the storage controller away from the chassis. Figure 25. Replacing a Storage Controller a. Power supply/cooling fan module b. Storage controller c. Release lever 7.
g) Click the Alerts tab. h) Right-click the alerts for the temperature sensor and I/O modules, then click Acknowledge. NOTE: The alerts may not appear immediately. If the alerts do not appear, wait 10 seconds and then click Refresh. Next steps Use SupportAssist to send diagnostic data to Dell Technical Support Services. Replace Both Storage Controllers in Succession Use this procedure to replace both storage controllers, one at a time. Prerequisites 1.
8. Reconnect all the cables to the storage controller. 9. Push the release lever toward the chassis until it clicks into place. The storage controller is powered on. NOTE: When a storage controller is powered on, a one‐minute delay occurs while the storage controller prepares to boot. During this time, the only indication that the storage controller is powered on are the LEDs on the storage controller.
Steps 1. Make sure all the cables are labeled. 2. Disconnect all of the cables from the storage controller. 3. Remove the screws that secure the chassis to the rack. 4. Remove the storage controller from the rack rails. 5. Remove the rack rails from the rack. 6. Install the replacement rack rails in the rack. 7. Install the storage controller in the rack rails. 8. Reconnect the cables to the storage controller. 9. Start up the storage controller.
3 Troubleshooting SCv2000/SCv2020 Storage System Components Troubleshooting Power Supply/Cooling Fan Modules To troubleshoot power supply/cooling fan modules: Steps 1. Check the status of the power supply/cooling fan module using the Dell Storage Manager . 2. Determine the status of the power supply/cooling fan module indicators. • • If the power supply/cooling fan module fault indicator is lit, the power supply/cooling fan has failed.
3. Check the pins and reseat the storage controller. a) Remove the storage controller. b) Verify that the pins on the storage system backplane and the storage controller are not bent. c) Reinstall the storage controller. 4. Determine the status of the storage controller link status indicators. If the indicators are not green, check the cables. a) b) c) d) Shut down the storage controller. Reseat the cables on the storage controller. Restart the storage controller. Recheck the link status indicators.
4 SCv2000/SCv2020 Storage System Technical Specifications Technical Specifications The technical specifications for the SCv2000/SCv2020 storage systems are shown in the following tables. Drives SAS hard drives SCv2000: Up to 12 3.5-inch SAS hot-swappable hard drives (6.0 Gbps) SCv2020: Up to 24 2.5-inch SAS hot-swappable hard drives (6.0 Gbps) NOTE: A minimum of seven drives is required for every class of drive (RI SSD, WI SSD, 15k, 10k and 7k) in the system.
LED Indicators Front panel • • • • One two-color LED indicator for system status One single-color LED indicator for power status Two-digit, seven-segment display indicating the storage system ID number ID button with a single-color LED indicating startup and pressed states Hard drive carrier • • One single-color activity LED One single-color LED status indicator per drive Storage controller • • • • • • Two single-color LEDs per Ethernet port indicating activity and link speed Four dual-color LEDs pe
Environmental Relative humidity Operating 10% to 80% (noncondensing) with 29°C (84.2°F) maximum dew point Storage 5% to 95% (noncondensing) with 33°C (91°F) maximum dew point Maximum vibration Operating 0.26 Grms at 5–350 Hz for 15 min Storage 1.