Dell Storage NX3230 Systems Owner's Manual July 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: About your system.......................................................................................................... 7 Back-panel features and indicators..................................................................................................................................... 7 Front-panel features and indicators....................................................................................................................................
Removing the system cover.............................................................................................................................................. 48 Installing the system cover.................................................................................................................................................49 Inside the system.....................................................................................................................................................
PCIe card holder.................................................................................................................................................................. 94 Removing the PCIe card holder...................................................................................................................................95 Installing PCIe card holder............................................................................................................................................
Troubleshooting system startup failure...........................................................................................................................130 Troubleshooting external connections............................................................................................................................ 130 Troubleshooting the video subsystem.............................................................................................................................
1 About your system The Dell Storage NX3230 is a rack system that supports up to two processors based on the Intel Haswell E5-2600 v3 processor family, up to 24 DIMMs, and storage capacity up to 12 internal, hot-swappable 3.5-inch hard disk drives (HDDs) or solid state drives (SSDs).
Table 1. Back-panel features and indicators (continued) Item Indicator, button, or connector Icon Description 4 Half-height PCIe expansion-card slot (3) Allows you to connect up to three half-height PCI Express expansion cards. 5 Serial connector Allows you to connect a serial device to the system. 6 Video connector Allows you to connect a VGA display to the system. 7 USB connector (2) Allows you to connect USB drives to the system. The ports are USB 3.0-compliant.
Table 2. Front-panel features and indicators (continued) Item Indicator, Button, or Connector Icon Description If the system stops responding during POST, press and hold the system ID button for more than five seconds to enter BIOS progress mode. To reset the iDRAC (if not disabled in F2 iDRAC setup), press and hold the button for more than 15 seconds. 2 Power-on indicator, power button The power-on indicator glows when the system power is on.
Table 3. Diagnostic indicators Icon Description Condition Corrective action Health indicator The indicator turns solid blue if the system is in good health. None required. The indicator flashes amber: Check the System Event Log or system messages for the specific issue. For more information about error messages, see the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals > OpenManage software. • • • Hard drive indicator When the system is turned on.
Drive indicator codes Each drive carrier has an activity LED indicator and a status LED indicator. The indicators provide information about the current status of the drive. The activity LED indicator indicates whether the drive is currently in use or not. The status LED indicator indicates the power condition of the drive. Figure 3. Hard drive indicators 1. hard drive activity indicator 2. hard drive status indicator 3.
1. iDRAC Direct status indicator The iDRAC Direct LED indicator table describes iDRAC Direct activity when configuring iDRAC Direct by using the management port (USB XML Import). Table 4. iDRAC Direct LED indicators Convention iDRAC Direct LED indicator pattern Condition A Green Turns green for a minimum of two seconds to indicate the start and end of a file transfer. B Flashing green Indicates file transfer or any operation tasks.
NIC indicator codes The NIC on the back panel has an indicator that provides information about the network activity and link status. The activity LED indicates whether the NIC is currently connected or not. The link LED indicates the speed of the connected network. Figure 4. NIC Indicator Codes 1. link indicator 2. activity indicator Table 6. NIC indicators Convention Status Condition A Link and activity indicators are off The NIC is not connected to the network B Link indicator is green.
Figure 5. AC PSU status indicator 1. AC PSU status indicator/handle Table 7. AC PSU status indicators Convention Power indicator pattern Condition A Green A valid power source is connected to the PSU and the PSU is operational. B Flashing green When the firmware of the PSU is being updated, the PSU handle flashes green. C Flashing green and turns off When hot-adding a PSU, the PSU handle flashes green five times at 4 Hz rate and turns off.
Figure 6. DC PSU status indicator 1. DC PSU status indicator Table 8. DC PSU status indicators Convention Power indicator pattern Condition A Green A valid power source is connected to the PSU and that the PSU is operational. B Flashing green When hot-adding a PSU, the PSU indicator flashes green. This indicates that there is a PSU mismatch with respect to efficiency, feature set, health status, and supported voltage. Ensure that both the PSUs are of the same capacity.
2 Documentation resources This section provides information about the documentation resources for your system. Task Document Location Setting up your system For information about installing the system into a rack, see the Rack documentation included with your rack solution. www.dell.com/storagemanuals For information about turning on the system and the technical specifications of your system, see the Getting Started With Your System document that shipped with your system.
Task Working with the Dell EMC PowerEdge RAID controllers Document Location For understanding the features of Dell Lifecycle Controller, see the Dell Lifecycle Controller User’s Guide. www.dell.com/idracmanuals For information about enterprise systems management partner programs, see the OpenManage Connections Enterprise Systems Management documents. www.dell.
3 Technical specifications Table 9. Processor specifications Processor Processor type One or two Haswell processor E5-2600 v3 product family Table 10. Power specifications Power AC power supply (per power supply) Wattage 750 W, or 1100 W Heat dissipation NOTE: Heat dissipation is calculated using the power supply wattage rating.
Table 11. Expansion bus specification (continued) Expansion Bus NOTE: To use slots 1–4, both the processors must be installed. (Slot 5) One full-height, full-length x8 link Riser 3 (default) (Slot 6) One full-height, full-length x8 link (Slot 7) One full-height, full-length x8 link Riser 3 (alternate for GPU) (Slot 6) One full-height, full-length x16 link Table 12.
Table 14. Connector specification (continued) Connectors USB One 4-pin, USB 3.0-compliant Internal Dual SD Module Two optional flash memory card slots with the internal SD module NOTE: One card slot is dedicated for redundancy. Table 15. Video specification Video Video type Matrox G200eR2 Video memory 16 MB Table 16. Dimensions and weight Physical Height 8.73 cm (3.44 inch) Width 48.2 cm (18.98 inch) Depth 75.58 cm (29.75 inch) Maximum configuration weight • • 30.4 kg (67.02 lb) (2.
Table 17. Expanded operating temperature (continued) Expanded Operating Temperature • • • • • • • Tape Backup Unit (TBU) is not supported. Redundant power supplies are required. Non Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not supported. PCIe SSD and GPU is not supported. Maximum 120 W processor supported on 3.5 inch hard drive chassis. Maximum 145 W processor supported on 2.5 inch hard drive chassis. Only SSDs are allowed in the hard drive slots at the back of the 3.
Table 18. Environmental specification (continued) Environmental 40 °C–45°C (104 °F–113°F) Maximum temperature is reduced by 1°C/125 m (1°F/228 ft) above 950 m (3,117 ft). Particulate contamination NOTE: This section defines the limits to help avoid IT equipment damage and/or failure from particulates and gaseous contamination.
4 Initial system setup and configuration Topics: • • • • • Setting up your system Options to set up iDRAC IP address Log in to iDRAC Managing your system remotely Methods to download firmware and drivers Setting up your system Complete the following steps to set up your system: Steps 1. Unpack the system. 2. Install the system into the rack. For more information about installing the system into the rack, see your system Rack Installation Placemat at Dell.com/poweredgemanuals. 3.
• • Microsoft Active Directory user Lightweight Directory Access Protocol (LDAP) user The default user name and password are root and calvin. You can also log in by using Single Sign-On or Smart Card. NOTE: You must have iDRAC credentials to log in to iDRAC. For more information about logging in to iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at http://www.dell.
5 Pre-operating system management applications You can manage basic settings and features of a system without booting to the operating system by using the system firmware.
System Setup details The System Setup Main Menu screen details are explained as follows: Option Description System BIOS Enables you to configure BIOS settings. iDRAC Settings Enables you to configure iDRAC settings. The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI (Unified Extensible Firmware Interface). You can enable or disable various iDRAC parameters by using the iDRAC settings utility.
Option Description System Security Specifies options to configure the system security settings, such as system password, setup password, Trusted Platform Module (TPM) security. It also manages the power and NMI buttons on the system. Miscellaneous Settings Specifies options to change the system date, time, and so on. Boot Settings You can use the Boot Settings screen to set the boot mode to either BIOS or UEFI. It also enables you to specify the boot order.
Choosing the system boot mode System Setup enables you to specify one of the following boot modes for installing your operating system: • • BIOS boot mode (the default) is the standard BIOS-level boot interface. Unified Extensible Firmware Interface (UEFI) (the default) boot mode is an enhanced 64-bit boot interface. If you have configured your system to boot to UEFI mode, it replaces the system BIOS. 1. From the System Setup Main Menu, click Boot Settings, and select Boot Mode. 2.
Network Settings screen details The Network Settings screen details are explained as follows: About this task Option Description PXE Device n (n = 1 to 4) Enables or disables the device. When enabled, a UEFI boot option is created for the device. PXE Device n Settings(n = 1 to 4) Enables you to control the configuration of the PXE device. UEFI iSCSI Settings You can use the iSCSI Settings screen to modify iSCSI device settings. The iSCSI Settings option is available only in the UEFI boot mode.
NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click System Security.
Secure Boot Custom Policy Settings Secure Boot Custom Policy Settings is displayed only when Secure Boot Policy is set to Custom. Viewing Secure Boot Custom Policy Settings To view the Secure Boot Custom Policy Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
A message prompts you to save the changes. NOTE: Password protection does not take effect until the system reboots. Related References System board jumper settings on page 126 Using your system password to secure your system About this task If you have assigned a setup password, the system accepts your setup password as an alternate system password. Steps 1. Turn on or reboot your system. 2. Type the system password and press Enter.
NOTE: You can use the password status option with the setup password option to protect the system password from unauthorized changes. Related tasks System Security Settings details on page 30 System Information You can use the System Information screen to view system properties such as Service Tag, system model name, and the BIOS version. Viewing System Information To view the System Information screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
Memory Settings You can use the Memory Settings screen to view all the memory settings and enable or disable specific memory functions, such as system memory testing and node interleaving. Viewing Memory Settings To view the Memory Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
Processor Settings You can use the Processor Settings screen to view the processor settings, and perform specific functions such as enabling virtualization technology, hardware prefetcher, and logical processor idling. Viewing Processor Settings To view the Processor Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
Option Description Configurable TDP Enables you to reconfigure the processor Thermal Design Power (TDP) levels during POST based on the power and thermal delivery capabilities of the system. TDP verifies the maximum heat the cooling system is needed to dissipate. This option is set to Nominal by default. NOTE: This option is only available on certain stock keeping units (SKUs) of the processors. X2Apic Mode Enables or disables the X2Apic mode. Dell Controlled Turbo Controls the turbo engagement.
Option Description Embedded SATA Enables the embedded SATA option to be set to Off, ATA, AHCI, or RAID modes. This option is set to AHCI by default. Security Freeze Lock Sends Security Freeze Lock command to the Embedded SATA drives during POST. This option is applicable only for ATA and AHCI modes. Write Cache Enables or disables the command for Embedded SATA drives during POST. Port A Sets the drive type of the selected device.
Option Port F Description Option Description Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled.
Option Description Option Description Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Integrated Devices You can use the Integrated Devices screen to view and configure the settings of all integrated devices including the video controller, integrated RAID controller, and the USB ports.
Option Description I/OAT DMA Engine Enables or disables the I/OAT option. Enable only if the hardware and software support the feature. Embedded Video Controller Enables or disables the Embedded Video Controller option. This option is set to Enabled by default. Current State of Embedded Video Controller Displays the current state of the embedded video controller. The Current State of Embedded Video Controller option is a read-only field.
Option Description from within the BIOS setup utility may not always revert the serial MUX setting to the default setting of Serial Device 1. External Serial Connector Enables you to associate the External Serial Connector to Serial Device 1, Serial Device 2, or the Remote Access Device by using this option. NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by SOL, configure the same port address for console redirection and the serial device.
Option Description Memory Frequency Sets the speed of the system memory. You can select Maximum Performance, Maximum Reliability, or a specific speed. Turbo Boost Enables or disables the processor to operate in the turbo boost mode. This option is set to Enabled by default. Energy Efficient Turbo Enables or disables the Energy Efficient Turbo option. C1E Enables or disables the processor to switch to a minimum performance state when it is idle. This option is set to Enabled by default.
NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Miscellaneous Settings. Miscellaneous Settings details About this task The Miscellaneous Settings screen details are explained as follows: Option Description System Time Enables you to set the time on the system.
1. Click iDRAC Settings > Thermal. 2. Under SYSTEM THERMAL PROFILE > Thermal Profile, select one of the following options: • Default Thermal Profile Settings • Maximum Performance (Performance Optimized) • Minimum Power (Performance per Watt Optimized) 3. Under USER COOLING OPTIONS, set the Fan Speed Offset, Minimum Fan Speed, and Custom Minimum Fan Speed. 4. Click Back > Finish > Yes. Device Settings Device Settings enables you to configure device parameters.
Menu item Description Launch System Setup Enables you to access System Setup. Launch Lifecycle Controller Exits the Boot Manager and invokes the Dell Lifecycle Controller program. System Utilities Enables you to launch System Utilities menu such as System Diagnostics and UEFI shell. One-shot BIOS boot menu One-shot BIOS boot menu enables you to select a boot device to boot from.
6 Installing and removing system components This section provides information about installing and removing the system components.
Before working inside your system Prerequisites Follow the safety guidelines listed in the Safety instructions section. Steps 1. 2. 3. 4. Turn off the system, including any attached peripherals. Disconnect the system from the electrical outlet and disconnect the peripherals. If installed, remove the front bezel. If applicable, remove the system from the rack. For more information, see the Rack Installation placemat at Dell.com/poweredgemanuals. 5. Remove the system cover.
2. Lift the release latch next to the bezel lock. 3. Pull the left end of the bezel, unhook the right end and remove the bezel. Figure 7. Removing and installing the front bezel a. bezel lock b. front bezel Related References Safety instructions on page 46 Installing the optional front bezel Prerequisites Follow the safety guidelines listed in the Safety instructions section. Steps 1. Locate and remove the bezel key. NOTE: The bezel key is attached to the back of the bezel. 2.
Steps 1. Rotate the latch release lock counter clockwise to the unlocked position. 2. Lift the latch toward the back of the system. The system cover slides back and the tabs on the system cover disengage from the slots on the chassis. NOTE: The position of the latch may vary depending on the configuration of your system. 3. Hold the cover on both sides, and lift the cover away from the system. Next steps 1. Install the system cover.
Figure 8. Inside the system— 12 HDD system 1. 3. 5. 7. 9. 11. 13. cooling-fan in the cooling-fan assembly (6) DIMMs (24) HDD backplane (back) HDD (2) (back) expansion-card riser 3 expansion-card riser 2 HDD backplane 2. 4. 6. 8. 10. 12. processor (2) internal USB port vFlash media slot power supply unit (2) network daughter card expansion-card riser 1 Cooling shroud The cooling shroud aerodynamically directs the airflow across the entire system.
CAUTION: Never operate your system with the cooling shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. If installed, remove the full-length PCIe card. Steps Holding the touch points, lift the cooling shroud away from the system. Next steps 1. Install the cooling shroud. 2.
System memory The system supports DDR4 registered DIMMs (RDIMMs) and load reduced DIMMs (LRDIMMs). System memory holds the instructions that are executed by the processor. NOTE: MT/s indicates DIMM speed in MegaTransfers per second.
• • • • In a dual-processor configuration, the memory configuration for each processor should be identical. For example, if you populate socket A1 for processor 1, then populate socket B1 for processor 2, and so on. Memory modules of different capacities can be mixed provided other memory population rules are followed (for example, 4 GB and 8 GB memory modules can be mixed). Mixing of more than two memory module capacities in a system is not supported.
Table 21. Memory configurations—single processor (continued) System capacity (in GB) DIMM size (in GB) Number of DIMMs DIMM rank, organization, and frequency DIMM slot population 2R, x8, 2133 MT/s 384 32 12 A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12 * 16 GB DIMMs must be installed in slots numbered A1, A2, A3, A4, A5, A6, A7, and A8 and 8 GB DIMMs must be installed in slots A9 and A11. Table 22.
Table 22.
Figure 9. Removing the memory module a. memory module b. memory module socket c. memory module socket ejector (2) Next steps 1. Install the memory module. NOTE: If you are removing the memory module permanently, install a memory module blank. 2. Install the cooling shroud. 3. Follow the procedure listed in the After working inside your system section.
Steps 1. Locate the appropriate memory module socket. CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the memory module or metallic contacts. 2. Open the ejectors on the memory module socket outward to allow the memory module to be inserted into the socket. 3. Align the edge connector of the memory module with the alignment key of the memory module socket, and insert the memory module in the socket.
After working inside your system on page 47 Hard drives Your system supports entry hard drives and enterprise-class hard drives. Entry hard drives are designed for 5x8 operating environment with less workload rating to drives and enterprise-class drives are designed for 24x7 operating environment. Selecting the correct drive class will enable the critical areas of quality, functionality, performance, and reliability to be optimized for the target implementation.
Figure 11. Removing a 3.5-inch hard drive blank a. hard drive blank b. release button Next steps If applicable, install the front bezel. Related References Safety instructions on page 46 Installing a 3.5-inch hard drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. If installed, remove the front bezel. Steps Insert the hard drive blank into the hard drive slot until the release button clicks into place. Figure 12. Installing a 3.
Removing a 2.5 inch hard drive blank (rear) Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Next steps Follow the procedure listed in the After working inside your system section. Related References Safety instructions on page 46 Related tasks After working inside your system on page 47 Removing a hot swappable hard drive or solid state drive Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
c. hard drive or SSD carrier handle Related References Safety instructions on page 46 Related tasks Before working inside your system on page 47 Installing a hot swappable hard drive Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 16. Installing a hot swappable hard drive 1. release button 2. hard drive or SSD carrier 3. hard drive or SSD carrier handle Figure 17. Installing a 1.8-inch hot swappable uSATA SSD 1. release button 2. SSD carrier 3. SSD carrier handle Related References Safety instructions on page 46 Related tasks Installing hard drive into hard-drive carrier on page 64 Removing hard drive from hard-drive carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. Ensure that you read the Safety instructions section in this document. 2. Follow the procedure listed in Before working inside your system section in this document. CAUTION: To maintain proper system cooling, all empty hard-drive slots must have hard-drive blanks installed. Steps 1.
Steps 1. Align the tabs on the hard-drive carrier with the slots on the hard drive. 2. Pull the edges of the carrier to fit over the hard drive. 3. Lower the hard-drive carrier onto the hard drive to secure it. Next steps Follow the procedure listed in After working inside your system section in this document.
Figure 19. Removing and installing a cooling fan 1. cooling-fan assembly 3. fan release tab (6) 5. cooling-fan connector on system board (6) 2. cooling-fan connector (6) 4. cooling fan (6) Next steps 1. Replace the cooling fan. See the Installing a cooling fan section in this document. 2. Complete the tasks listed in the After working inside your system section in this document.
Next steps Complete the tasks listed in the After working inside your system section in this document. Related References Safety instructions on page 46 Related tasks Before working inside your system on page 47 After working inside your system on page 47 Cooling fan assembly The cooling fan assembly ensures that the key components of the server such as the processors, hard drives, and memory get adequate air circulation to keep them cool.
Figure 20. Removing the cooling fan assembly 1. cooling fan assembly 3. release lever (2) 5. cooling fan connector (6) 2. cooling fan (6) 4. guide pin on the system board (2) 6. guide pin on the chassis (6) Next steps 1. Install the cooling fan assembly. 2. Follow the procedure listed in the After working inside your system section.
Steps 1. Align the slots on the cooling fan assembly with the guide pins on the chassis. 2. Slide the cooling fan assembly into the chassis. 3. Lock the cooling fan assembly into the chassis by lowering the release levers until firmly seated. Figure 21. Installing the cooling fan assembly 1. cooling fan assembly 3. release lever (2) 5. cooling fan connector (6) 2. cooling fan (6) 4. guide pin on the system board (2) 6.
Expansion card installation guidelines Depending on your system configuration: The following PCI Express generation 3 expansion cards are supported: Table 23.
Table 24. Expansion card installation order (continued) Card priority 12 Card type NDC Slot priority Max allowed NX3230 NX3230 Integrated slot 1 Removing an expansion card from expansion card riser 2 or 3 Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 22. Removing an expansion card from expansion card riser 2 or 3 1. expansion card 3. expansion card riser 5. expansion card connector 2. expansion card latch 4. power connector (for GPU cards) Next steps 1. Install an expansion card into the expansion card riser. 2. Follow the procedure listed in the After working inside your system section. Related video http://www.Dell.
Installing an expansion card into the expansion card riser 2 or 3 Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
5. expansion card connector Next steps 1. Follow the procedure listed in the After working inside your system section. 2. Install any device drivers required for the card as described in the documentation for the card.
Figure 24. Removing an expansion card from expansion card riser 1 1. tab A 3. expansion card connector 5. latch 2. expansion card riser 1 cage 4. tab B 6. expansion card Next steps 1. Install the expansion card. 2. Install the expansion card riser. 3. Follow the procedure listed in the After working inside your system section.
Steps 1. Unpack the expansion card and prepare it for installation. 2. 3. 4. 5. 6. For instructions, see the documentation accompanying the card. Press tab A and rotate the latch clockwise. Press tab B and rotate the latch down. Holding the card by its edges, position the card so that the card-edge connector aligns with the expansion card connector. Insert the card-edge connector firmly into the expansion card connector until the card is fully seated. Close the latches of tab A and tab B. Figure 25.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. Ensure that you read the Safety instructions section in this document. 2. Complete the tasks listed in Before working inside your system section in this document. 3. Remove the expansion card riser. Steps Press tabs on the riser 1 blank and push the riser 1 blank out of the chassis. Figure 26.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. Ensure that you read the Safety instructions section in this document. 2. Complete the tasks listed in Before working inside your system section in this document. 3. If installed, remove any expansion card installed on riser 2 and 3. NOTE: The expansion card riser 1 can be used only when both the processors are installed.
Figure 28. Identifying connectors on the expansion card riser 1 a. expansion card slot 1 b. expansion card slot 2 c. expansion card slot 3 Figure 29. Removing and installing the expansion card riser 2 1. power connector (for GPU cards) 3. riser guide-back 5. riser guide-front 2. expansion card riser 2 4.
Figure 30. Identifying connectors on the expansion card riser 2 a. expansion card slot 4 b. expansion card slot 5 c. power connector (for GPU cards) Figure 31. Removing and installing the expansion card riser 3 1. riser guide-front 3. expansion card riser 3 5. expansion card riser 3 connector 80 Installing and removing system components 2. power connector (for GPU cards) 4.
Figure 32. Identifying connectors on the expansion card riser 3 (default) a. expansion card slot 6 b. expansion card slot 7 c. power connector (for GPU cards) Figure 33. Identifying connectors on the expansion card riser 3 (alternate) a. expansion card slot 6 b. power connector (for GPU cards) Next steps 1. If applicable, remove or install an expansion card on the riser. 2. If applicable, replace the expansion card riser. 3.
Installing expansion card risers Prerequisites 1. Ensure that you read the Safety instructions section in this document. 2. Complete the tasks listed in Before working inside your system section in this document. 3. If applicable, reinstall the expansion card(s) into the expansion card riser 1. CAUTION: Many repairs may only be done by a certified service technician.
Figure 34. Removing the optional SD vFlash card a. SD vFlash card b. SD vFlash card slot Related References Safety instructions on page 46 Removing the vFlash media unit Prerequisites 1. Ensure that you read the Safety instructions section in this document. 2. Complete the tasks listed in Before working inside your system section in this document. CAUTION: Many repairs may only be done by a certified service technician.
Figure 35. Removing and installing the vFlash media unit 1. cable 3. vFlash media unit 5. standoff 2. screw 4. vFlash media slot Next steps Complete the tasks listed in After working inside your system section in this document. Related References Safety instructions on page 46 Related tasks Before working inside your system on page 47 After working inside your system on page 47 Installing the vFlash media unit Prerequisites 1. Ensure that you read the Safety instructions section in this document. 2.
3. Replace the screw securing the vFlash media unit to the chassis. Next steps Complete the tasks listed in After working inside your system section in this document. Related References Safety instructions on page 46 Related tasks Before working inside your system on page 47 After working inside your system on page 47 Integrated storage controller card Your system includes a dedicated expansion card slot on the system board for an integrated storage controller card.
Figure 36. Removing and installing integrated storage controller card 1. Integrated storage controller cable 3. Integrated storage-controller card connector on the system board 2. Integrated storage controller card 4. Integrated storage controller card holder Next steps 1. Replace the expansion-card riser 1. 2. Replace the cooling shroud. 3. Follow the procedure listed in the After working inside your system section.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1.
Figure 37. Removing the NDC 1. captive screw socket (2) 3. captive screw (2) 5. network daughter card (NDC) 2. connector on the system board 4. touch point (2) 6. back panel slot for Ethernet connectors Next steps 1. Install the NDC. 2. If removed, install the expansion card riser 1. 3. Follow the procedure listed in the After working inside your system section.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1. 2. 3. 4.
Processors and heat sinks Use the following procedures when: • • • Removing and installing a heat sink Installing an additional processor Replacing a processor NOTE: To ensure proper system cooling, you must install a processor blank in any empty processor socket. Removing a processor Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 39. Processor shield 1. close first socket release lever 3. processor 5. unlock icon 2. lock icon 4.
Figure 40. Removing a processor 1. 3. 5. 7. close first socket-release lever processor processor shield socket 2. 4. 6. 8. pin-1 indicator of processor slot (4) open first socket-release lever socket keys (4) Next steps 1. 2. 3. 4. Replace the processor(s). Install the heat sink. Reinstall the cooling shroud. Follow the procedure listed in the After working inside your system section.
1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. Keep the Phillips #2 screwdriver ready. If you are upgrading your system, download the latest system BIOS version from Dell.com/support and follow the instructions included in the compressed download file to install the update on your system. NOTE: You can also update the system BIOS by using the Dell Lifecycle Controller. 5.
Figure 41. Installing a processor 1. 3. 5. 7. socket-release lever 1 processor processor shield processor socket 2. 4. 6. 8. pin–1 corner of the processor slot (4) socket-release lever 2 tab (4) Next steps NOTE: Ensure that you install the heat sink after you install the processor. The heat sink is necessary to maintain proper thermal conditions. 1. 2. 3. 4. 5. 6. Install the heat sink. If removed, reinstall the PCIe expansion card riser. If disconnected, reconnect the cables to the expansion card(s).
Removing the PCIe card holder Prerequisites 1. Ensure that you read the Safety instructions section in this document. 2. Complete the tasks listed in the Before working inside your system section in this document. 3. If installed, remove the full-length PCIe card. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
2. Complete the tasks listed in Before working inside your system section in this document. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Figure 43. Opening and closing the PCIe card holder latch a. PCIe card holder b. release tab c. PCIe card holder latch Next steps Complete the tasks listed in After working inside your system section in this document. Related References Safety instructions on page 46 Related tasks Before working inside your system on page 47 After working inside your system on page 47 Cable retention bracket Cable retention bracket provides support to the installed cables.
Figure 44. Removing and installing the cable retention bracket a. alignment pin (2) b. tab c. cable retention bracket Next steps 1. Replace the cable retention bracket. See Installing the cable retention bracket section in this document. 2. Complete the tasks listed in After working inside your system section in this document.
3. Complete the tasks listed in After working inside your system section in this document. Related References Safety instructions on page 46 Related tasks Before working inside your system on page 47 After working inside your system on page 47 Power supply units Your system supports one of the following: • • • Two 750 W, or 1100 W AC PSU modules or Two 1100 W DC power supply modules or Two 750 W mixed mode PSU modules NOTE: Titanium PSU is nominally rated for 200 V AC to 240 V AC input only.
Steps If you are installing a second power supply unit (PSU), remove the PSU blank in the bay by pulling the blank outward. CAUTION: To ensure proper system cooling, the PSU blank must be installed in the second PSU bay in a non-redundant configuration. Remove the PSU blank only if you are installing a second PSU. Figure 45. Removing the PSU blank a. PSU blank b. PSU bay Next steps Install the PSU or PSU blank.
Figure 46. Installing the PSU blank a. PSU blank b. PSU bay Related References Safety instructions on page 46 Removing an AC power supply unit Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 47. Removing an AC PSU 1. release latch 3. PSU 5. PSU handle 2. PSU cable connector 4. power connector Next steps • • If applicable, install the AC PSU. If applicable, install the PSU blank. Related References Safety instructions on page 46 Installing an AC power supply unit Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
PSU is discovered and enabled before you remove the other PSU. The PSU status indicator turns green to signify that the PSU is functioning properly. Figure 48. Installing an AC PSU 1. release latch 3. PSU 5. PSU handle 2. PSU cable connector 4. power connector Related References Safety instructions on page 46 Wiring instructions for a DC power supply unit Your system supports up to two –(48–60) V DC power supply units (PSUs).
Required tools Wire-stripper pliers capable of removing insulation from size 10 AWG solid or stranded, insulated copper wire NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding) Required wires • • • One UL 10 AWG, 2 m maximum (stranded) black wire [–(48–60) V DC] One UL 10 AWG, 2 m maximum (stranded) red wire (V DC return) One UL 10 AWG, 2 m maximum green/yellow, green with a yellow stripe, stranded wire (safety ground) Removing a DC power supply unit Prerequisites NOTE: For equipment us
Installing a DC power supply unit Prerequisites NOTE: For equipment using –(48–60) V DC power supply units (PSUs), a qualified electrician must perform all connections to DC power and to safety grounds. Do not attempt connecting to DC power or installing grounds yourself. All electrical wiring must comply with applicable local or national codes and practices. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Related References Safety instructions on page 46 Related tasks Before working inside your system on page 47 After working inside your system on page 47 System battery The system battery is used to power the real-time clock and storing the system’s BIOS settings. Replacing system battery Prerequisites 1. Follow the safety guidelines listed in the Safety instruction section. 2. Follow the procedure listed in the Before working inside your system section. 3. Remove the cooling shroud.
Figure 52. Installing system battery a. System battery b. Positive side of the battery connector Next steps 1. 2. 3. 4. 5. Install the cooling shroud. Follow the procedure listed in the After working inside your system section. While booting, press F2 to enter the System Setup and ensure that the battery is operating properly. Enter the correct time and date in the System Setup Time and Date fields. Exit the System Setup.
Steps 1. Disconnect the SAS/SATA/SSD data cable(s) and power cable from the backplane. 2. Press the release tabs and lift the backplane upward and slide it toward the back of the chassis. NOTE: To prevent damage to the control panel flex cable, unlatch the blocking tab on the connector before removing the flex cable. Do not bend the flex cable at the connector. For the x2 backplanes, rotate the locking tab 90 degrees clockwise. Figure 53. Removing and installing the 3.
Figure 54. Cabling diagram—3.5 inch (x12) SAS/SATA backplane—NX3230 (option 1) 1. hard-drive backplane 3. backplane signal connector 0 5. integrated storage controller card 2. system board 4.
Figure 55. Cabling diagram—3.5 inch (x12) SAS/SATA backplane—NX3230 (option 2) 1. 3. 5. 7. hard-drive backplane backplane signal connector 0 hard-drive mid plane backplane signal connector 2 2. system board 4. backplane signal connector 1 6. integrated storage controller card Related References Safety instructions on page 46 Related tasks Before working inside your system on page 47 Installing HDD backplane Prerequisites 1. Ensure that you read the Safety instructions section in this document. 2.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Figure 56. Removing and installing the optional 2.5 inch (x2) HDD backplane—NX3230 1. SAS cable 3. HDD connector (2) 5. backplane signal cable 2. release pin 4. power cable Related References Safety instructions on page 46 Related tasks Before working inside your system on page 47 Installing the optional HDD backplane (back) Prerequisites 1. Ensure that you read the Safety instructions section in this document. 2.
Steps 1. 2. 3. 4. Align the notches on the backplane with the notches on the chassis. Lift the release pin and slide the backplane toward the back of the chassis until firmly seated. Release the release pin to lock the backplane to the chassis. Reconnect all the cables to the backplane. Next steps 1. Install both the HDDs in their original location. 2. Complete the tasks listed in the After working inside your system section in this document.
Figure 57. Removing and installing the control panel—NX3230 1. screw (3) 3. hard-drive backplane 5. plastic pull tab 2. control panel 4. connector Next steps 1. Replace the control panel. See Installing the Control Panel section in this document. 2. Complete the tasks listed in After working inside your system section in this document.
Steps 1. 2. 3. 4. Fold the PPID label around the cable. Fold the pull tab close to the connector and guide the connector and pull tab into the channel. Push the cable until the cable passes completely through the channel. Tighten the screws to secure the control panel to the chassis. NOTE: You must route the cable properly to prevent it from being pinched or crimped. 5. Connect the cable connector to the HDD backplane by pushing on the center of the connector.
Figure 58. Removing and installing the I/O panel —NX3230 1. I/O panel cable 3. screw (3) 5. chassis 2. hard-drive backplane 4. I/O panel Next steps 1. Replace the I/O panel. See the Installing the I/O Panel section in this document. 2. Complete the tasks listed in the After working inside your system section in this document.
Steps 1. Fold the PPID label around the cable. 2. Push the cable until the cable passes completely through the channel. CAUTION: To prevent damage to the I/O cable, you must release the locking tab before removing or installing the I/O cable from the connector on the hard-drive backplane. 3. 4. 5. 6. If locked, rotate the locking tab on the I/O cable connector clockwise 90 degrees to release the lock. Connect the I/O panel cable to the connector on the hard-drive backplane.
e. f. g. h. i. j. k. all expansion-card risers integrated storage controller card internal dual SD module PCIe card holder card retention bracket heat sink(s)/heat-sink blank(s) processors(s)/processor blank(s) CAUTION: To prevent damage to the processor pins when replacing a faulty system board, ensure that you cover the processor socket with the processor protective cap. l. memory modules and memory module blanks m. network daughter card Steps 1. Disconnect the mini SAS cable from the system board. 2.
Figure 59. Removing and Installing the System Board a. system board holder b. system-board c. release pin Next steps 1. Replace the system board. See the Installing the system board section in this document. 2. Complete the tasks listed in the After working inside your system section in this document.
Installing system board Prerequisites 1. Ensure that you read the Safety instructions section in this document. 2. Complete the tasks listed in the Before working inside your system section in this document. CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Related tasks Before working inside your system on page 47 Installing the Trusted Platform Module on page 122 Trusted Platform Module on page 121 After working inside your system on page 47 Initializing the TPM for BitLocker users on page 123 Initializing the TPM for TXT users on page 123 Restoring the Service Tag by using the Easy Restore feature By using the Easy Restore feature, you can restore your system’s Service Tag, license, UEFI configuration, and the system configuration data after replacing the
Installing the Trusted Platform Module Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Initializing the TPM for BitLocker users Steps Initialize the TPM. For more information about initializing the TPM, see http://technet.microsoft.com/en-us/library/cc753140.aspx. The TPM Status changes to Enabled, Activated. Initializing the TPM for TXT users Steps 1. 2. 3. 4. 5. 6. 7. 8. 9. While booting your system, press F2 to enter System Setup. On the System Setup Main Menu screen, click System BIOS → System Security Settings. From the TPM Security option, select On with Pre-boot Measurements.
7 Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
8 Jumpers and connectors This topic provides specific information about the system jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable system and setup passwords. You must know the connectors on the system board to install components and cables correctly.
System board connectors Figure 61. System board jumpers and connectors Table 26.
Table 26.
Steps 1. 2. 3. 4. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. Remove the system cover. Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4. Install the system cover. The existing passwords are not disabled (erased) until the system boots with the jumper on pins 2 and 4. However, before you assign a new system and/or setup password, you must move the jumper back to pins 4 and 6.
9 Troubleshooting your system Safety first — for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Troubleshooting the video subsystem Prerequisites NOTE: Ensure the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface (GUI), under Virtual Console. If this option is not selected, local video is disabled. Steps 1. Check the cable connections (power and display) to the monitor. 2. Check the video interface cabling from the system to the monitor. 3. Run the appropriate diagnostic test. Results If the tests run successfully, the problem is not related to video hardware.
Related References Getting help on page 143 System board jumper settings on page 126 Troubleshooting iDRAC Direct (USB XML configuration) For information about USB storage device and server configuration, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Steps icon. 1. Ensure that your USB storage device is connected to the front USB Management Port, identified by 2.
Troubleshooting a serial I/O device Prerequisites Steps 1. Turn off the system and any peripheral devices connected to the serial port. 2. Swap the serial interface cable with a known working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable with a known working cable. 3. Turn off the system and the serial device, and swap the serial device with a compatible device. 4. Turn on the system and the serial device.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the system cover. 3. Remove the following components (if installed) from the system: • • • • • • • • • • • • • • 4. 5. 6. 7.
• • • • • • • power supply unit(s) cooling fan assembly (if installed) cooling fan(s) processor(s) and heat sink(s) memory modules hard-drive carriers or cage hard drive backplane 4. Ensure that all cables are properly connected. 5. Install the system cover. 6. Run the appropriate diagnostic test. For more information, see the Using system diagnostics section. Next steps If the problem persists, see the Getting help section.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. The following sections provide information on troubleshooting power source and power supply units problems. Troubleshooting power source problems Steps 1. Press the power button to ensure that your system is turned on. If the power indicator does not glow when the power button is pressed, press the power button firmly. 2.
1. Click Hardware > Fans > Setup. 2. From the Fan Speed Offset drop-down list, select the cooling level required or set the minimum fan speed to a custom value. From F2 System Setup: 1. Select iDRAC Settings > Thermal, and set a higher fan speed from the fan speed offset or minimum fan speed. From RACADM commands: 1. Run the command racadm help system.thermalsettings For more information, see the Integrated Dell Remote Access User’s Guide at Dell.com/idracmanuals.
2. If the system is not operational, turn off the system and attached peripherals, and unplug the system from the power source. Wait at least for 10 seconds, and then reconnect the system to the power source. 3. Turn on the system and attached peripherals, and note the messages on the screen. If an error message is displayed indicating a fault with a specific memory module, go to step 12. 4. Enter System Setup, and check the system memory setting. Make any changes to the memory settings, if needed.
Next steps If the problem persists, see the Getting help section. Related References Getting help on page 143 Troubleshooting an SD card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
2. If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps: a. Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware Configuration wizard to check the RAID configuration. See the Dell Lifecycle Controller documentation or online help for information about RAID configuration. b. Ensure that the hard drives are configured correctly for the RAID array. c.
Troubleshooting expansion cards Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
5. Install the system cover. 6. Run the appropriate diagnostic test. See the Using system diagnostics section. 7. If the problem persists, see the Getting help section. Related References Getting help on page 143 Using system diagnostics on page 124 System messages For a list of event and error messages generated by the system firmware and agents that monitor system components, see the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals > OpenManage software.
10 Getting help Topics: • • • Contacting Dell Documentation feedback Quick Resource Locator Contacting Dell Dell provides several online and telephone based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area.
Figure 62.
