Dell S5830dn Laser Printer User's Guide May 2016 Trademarks Information in this document is subject to change without notice. © 2016 Dell, Inc. All rights reserved. Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden. Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.
Contents 2 Contents Safety information........................................................................................ 6 Conventions.......................................................................................................................................................... 6 Learning about the printer...........................................................................8 Finding information about the printer........................................................................
Contents 3 Configuring Universal paper settings.......................................................................................................... 46 Loading the 250‑ or 550‑sheet tray.............................................................................................................46 Loading the 2100‑sheet tray.......................................................................................................................... 54 Loading the multipurpose feeder........................
Contents 4 Help menu......................................................................................................................................................... 132 Saving money and the environment...................................................... 134 Saving paper and toner..................................................................................................................................134 Saving energy.......................................................................
Contents 5 Paper jam in the staple finisher....................................................................................................................168 Paper jam in the output expander...............................................................................................................169 Paper jam in the mailbox................................................................................................................................170 Troubleshooting.............................
Safety information 6 Safety information Conventions Note: A note identifies information that could help you. Warning: A warning identifies something that could damage the product hardware or software. CAUTION: A caution indicates a potentially hazardous situation that could injure you. Different types of caution statements include: CAUTION—POTENTIAL INJURY: Indicates a risk of injury. CAUTION—SHOCK HAZARD: Indicates a risk of electrical shock. CAUTION—HOT SURFACE: Indicates a risk of burn if touched.
Safety information 7 CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn off the printer, and then unplug the power cord from the electrical outlet. • Disconnect all cords and cables from the printer. • If two or more optional finishers are installed, then remove the finishers individually from the printer. Notes: – Make sure to remove the topmost finisher first.
Learning about the printer 8 Learning about the printer Finding information about the printer What are you looking for? Find it here Help to set up and use the printer: • • • • • • • Accessing printer reports Accessing the Embedded Web Server Installing optional accessories Dell instructional videos Finding the service tag Routine printer maintenance Troubleshooting Initial setup instructions: • Connecting the printer • Installing the printer software Additional setup and instructions for using the
Learning about the printer What are you looking for? 9 Find it here The latest supplemental information, updates, and technical www.dell.com/support/printers support: Notes: • Documentation • Support contact information for your country or • Driver downloads region is found on the support Web site. • Product upgrades • Documentation came with the printer and is • Service call and repair information available on the Software CD.
Learning about the printer 10 When selecting a location for the printer, leave enough room to open trays, covers, and doors. If you plan to install any options, then leave enough room for them also. It is important to: • Set up the printer near a properly grounded and easily accessible electrical outlet. • Make sure airflow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard. • Provide a flat, sturdy, and stable surface.
Learning about the printer Printer configurations Basic model 1 Standard bin 2 Printer control panel 3 Multipurpose feeder 4 Standard 550‑sheet tray (Tray 1) Fully configured model CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using multiple input options. If you purchased a printer with a similar configuration, then you may need additional furniture.
Learning about the printer Hardware option 1 Staple finisher 2 4‑bin mailbox 3 Optional 550‑sheet tray 4 2100‑sheet tray 5 Caster base 6 High‑capacity output expander Note: An optional spacer can also be installed on the printer. For more information, go to www.dell.com.
Understanding the printer control panel 13 Understanding the printer control panel Using the printer control panel Use the To • View the printer status. • Set up and operate the printer. 1 Display 2 Home button Go to the home screen. 3 Sleep button Enable Sleep mode or Hibernate mode. Do the following to wake the printer from Sleep Mode: • • • • • • Press any hard button. Pull out Tray 1 or load paper in the multipurpose feeder. Open a door or cover. Send a print job from the computer.
Understanding the printer control panel 14 Indicator light Printer status Solid green The printer is on, but idle. Blinking red The printer requires user intervention. Sleep button light Printer status Off The printer is off, idle or in Ready state. Solid yellow The printer is in Sleep mode. Blinking yellow The printer is entering or waking from Hibernate mode. Blinking yellow for 0.1 second, then goes The printer is in Hibernate mode. completely off for 1.
Understanding the printer control panel Touch 5 15 To Menus Access printer menus. Note: These menus are available only when the printer is in Ready state. 6 Status message bar • Show the current printer status such as Ready or Busy. • Show the status of printer supplies. • Show intervention messages and the instructions on how to clear them. 7 Status/Supplies • Show a printer warning or error message whenever the printer requires intervention to continue processing.
Understanding the printer control panel Touch the To 1 Radio button Select or clear an item. 2 Up arrow Scroll up. 3 Down arrow Scroll down. 4 Accept button Save a setting. 5 Cancel button Touch • Cancel an action or a selection. • Return to the previous screen. To Return to the home screen. Open a context-sensitive Help dialog on the printer control panel. Scroll to the left. Scroll to the right.
Setting up and using the home screen applications 17 Setting up and using the home screen applications Finding the IP address of the computer For Windows users 1 In the Run dialog box, type cmd to open the command prompt. 2 Type ipconfig, and then look for the IP address. For Macintosh users 1 From System Preferences in the Apple menu, select Network. 2 Select your connection type, and then click Advanced > TCP/IP. 3 Look for the IP address.
Setting up and using the home screen applications 18 Customizing the home screen 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Do one or more of the following: • Show or hide the icons of basic printer functions. a Click Settings > General Settings > Home screen customization.
Setting up and using the home screen applications 19 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Click Settings > Apps > Apps Management > Forms and Favorites. 3 Click Add, and then customize the settings. Notes: • See the mouse-over help beside each field for a description of the setting.
Setting up and using the home screen applications 20 Exporting and importing a configuration You can export configuration settings into a text file, and then import the file to apply the settings to other printers. 1 Open a Web browser, and then type the printer IP address in the address field. Note: View the IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Additional printer setup 21 Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and then unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 2 Using a screwdriver, loosen the screws on the controller board shield. 3 Remove the shield. 4 Use the following illustration to locate the appropriate connector: Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer first before touching any controller board electronic component or connector.
Additional printer setup 1 Internal Solutions Port or printer hard disk connector 2 Option card connector 3 Memory card connector 5 Align the screws with the holes on the shield, and then reattach the shield.
Additional printer setup 24 6 Tighten the screws on the shield. 7 Reattach the access cover. Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 25 An optional memory card can be purchased separately and attached to the controller board. 1 Access the controller board. For more information, see “Accessing the controller board” on page 21. 2 Unpack the memory card. Warning—Potential Damage: Do not touch the connection points along the edge of the card. Doing so may cause damage. 3 Align the notch (1) on the memory card with the ridge (2) on the connector.
Additional printer setup 26 Installing an Internal Solutions Port The controller board supports one optional Internal Solutions Port (ISP). Note: This task requires a flat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Additional printer setup 27 4 Remove the metal cover from the ISP opening. a Loosen the screw. b Lift the metal cover, and then pull it out completely. 5 Align the posts of the plastic bracket with the holes on the controller board cage, and then press the plastic bracket on the controller board cage until it clicks into place. Make sure the cables are neatly tucked under the plastic bracket.
Additional printer setup 28 6 Install the ISP on the plastic bracket. Note: Hold the ISP at an angle over the plastic bracket so that any overhanging connectors will pass through the ISP opening in the controller board cage. 7 Lower the ISP toward the plastic bracket until the ISP is seated between the guides of the plastic bracket.
Additional printer setup 8 Use the provided thumbscrew for the ISP to attach the plastic bracket to the ISP. Note: Turn the screw clockwise, enough to hold the ISP in place, but do not tighten it yet. 9 Attach the two provided screws to secure the ISP mounting bracket to the controller board shield. 10 Tighten the thumbscrew that is attached to the ISP. Warning—Potential Damage: Do not screw it on too tightly. 11 Connect the ISP solution interface cable into the receptacle of the controller board.
Additional printer setup 30 Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 31 3 Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board. 4 Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 Close the controller board access door.
Additional printer setup 32 CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 33 To install a printer hard disk onto the ISP: a Remove the screws attached to the printer hard disk mounting bracket, and then remove the bracket. b Align the standoffs of the printer hard disk to the holes in the ISP, and then press the printer hard disk down until the standoffs are in place. Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk. Doing so may cause damage.
Additional printer setup 34 4 Align the standoffs of the printer hard disk to the holes in the controller board cage, and then press the printer hard disk down until the standoffs are in place. Installation warning: Hold only the edges of the printed circuit board assembly. Do not touch or press on the center of the printer hard disk. Doing so may cause damage. Note: Make sure the cables are neatly tucked under the printer hard disk.
Additional printer setup 35 Removing a printer hard disk Note: This task requires a flat‑head screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Additional printer setup 36 Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. 1 Access the controller board. For more information, see “Accessing the controller board” on page 21. 2 Unplug the printer hard disk interface cable from the controller board, leaving the cable attached to the printer hard disk.
Additional printer setup 3 Remove the screws holding the printer hard disk in place. 4 Remove the printer hard disk. 5 Set aside the printer hard disk. Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Additional printer setup 38 CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer. CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability.
Additional printer setup 39 3 Pull out the tray, and then remove any packing material from inside the tray. 4 Insert the tray. 5 Place the tray near the printer. 6 Align the printer with the tray, and then slowly lower the printer into place. 7 Turn the printer back on. Note: When the printer software and any optional trays are installed, you may need to manually add the options in the printer driver to make them available for print jobs.
Additional printer setup 40 Connect the printer to the computer using a USB cable or Ethernet cable. Make sure to match the following: • The USB symbol on the cable with the USB symbol on the printer • The appropriate Ethernet cable to the Ethernet port • The appropriate parallel cable with the parallel port 1 Use the To Parallel port Connect the printer to a computer. Note: This can also be used in installing an optional Internal Solutions Port (ISP).
Additional printer setup Setting up the printer software Installing the printer software 1 Obtain a copy of the software installer package. 2 Run the installer, and then follow the instructions on the computer screen. 3 For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu. Adding available options in the print driver For Windows users 1 Open the printers folder.
Additional printer setup 42 For Macintosh users 1 From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies. 2 Navigate to the list of hardware options, and then add any installed options. 3 Apply the changes. Networking Notes: • Purchase a wireless network adapter before setting up the printer on a wireless network. To install the wireless network adapter, see the instruction sheet that came with the adapter.
Additional printer setup 43 Connecting the printer to a wireless network using Wi‑Fi Protected Setup Before you begin, make sure that: • The access point (wireless router) is Wi‑Fi Protected Setup (WPS) certified or WPS‑compatible. For more information, see the documentation that came with your access point. • A wireless network adapter installed in your printer is attached and working properly. For more information, see the instruction sheet that came with the wireless network adapter.
Additional printer setup 44 3 Modify the settings to match the settings of your access point (wireless router). Note: Make sure to enter the correct SSID, security method, preshared key or passphrase, network mode, and channel. 4 Click Submit. 5 Turn off the printer, and then disconnect the Ethernet cable. Then wait for at least five seconds, and then turn the printer back on. 6 To verify if your printer is connected to the network, print a network setup page.
Additional printer setup 45 3 Open the printer properties, and then select the COM port from the list. 4 Set the COM port parameters in Device Manager. Use the Run dialog box to open the command prompt, and then type devmgmt.msc. Verifying printer setup Printing a menu settings page From the home screen, navigate to: > Reports > Menu Settings Page Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection.
Loading paper and specialty media 46 Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, see “Avoiding jams” on page 153 and “Storing paper” on page 70.
Loading paper and specialty media 47 2 Squeeze and slide the width guide to the correct position for the size of the paper being loaded until it clicks into place. Note: Use the paper size indicators at the bottom of the tray to help position the guides.
Loading paper and specialty media 48 3 Unlock the length guide, and then squeeze and slide the guide to the correct position for the size of the paper being loaded. Notes: • Lock the length guide for all paper sizes. • Use the paper size indicators at the bottom of the tray to help position the guides.
Loading paper and specialty media 49 4 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 5 Load the paper stack with the printable side facedown. Note: Make sure the paper or envelope is loaded properly. • There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not.
Loading paper and specialty media 50 Without an optional staple finisher With an optional staple finisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray. One‑sided printing Two‑sided printing Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur.
Loading paper and specialty media 51 • Do not slide the paper into the tray. Load paper as shown in the illustration. • If you are loading envelopes, then make sure that the flap side is facing up and the envelopes are on the left side of the tray.
Loading paper and specialty media • Make sure the paper is below the solid line, which is the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams.
Loading paper and specialty media 53 • When using card stock, labels, or other types of specialty media, make sure the paper is below the dashed line, which is the alternate paper fill indicator. 6 For custom‑ or Universal‑size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock the length guide. 7 Insert the tray. 8 From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray.
Loading paper and specialty media 54 Loading the 2100‑sheet tray CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. 1 Pull out the tray. 2 Adjust the width and length guides. Loading A5‑size paper a Pull up and slide the width guide to the position for A5.
Loading paper and specialty media b Squeeze and slide the length guide to the position for A5 until it clicks into place. c Remove the A5 length guide from its holder. d Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place.
Loading paper and specialty media 56 Loading A4‑, letter‑, legal‑, Oficio‑, and Folio‑size paper a Pull up and slide the width guide to the correct position for the size of the paper being loaded. b If the A5 length guide is still attached to the length guide, then remove it from its place. If the A5 length guide is not attached, then proceed to step d.
Loading paper and specialty media 57 c Put the A5 length guide in its holder. d Squeeze the length guide and slide it to the correct position for the size of the paper being loaded until it clicks into place.
Loading paper and specialty media 58 3 Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. 4 Load the paper stack with the printable side facedown. Note: Make sure the paper is loaded properly. • There are different ways of loading letterhead depending on whether an optional staple finisher is installed or not.
Loading paper and specialty media • Make sure the paper is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams. 5 Insert the tray. Note: Press the paper stack down while inserting the tray.
Loading paper and specialty media 60 6 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder 1 Pull down the multipurpose feeder door. Note: Do not load or close the multipurpose feeder while a job is printing.
Loading paper and specialty media 2 Pull the multipurpose feeder extender. Note: Guide the extender gently so that the multipurpose feeder is fully extended and open. 3 Slide the width guide to the correct position for the size of the paper being loaded. Note: Use the paper size indicators on the bottom of tray to help position the guides.
Loading paper and specialty media 62 4 Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. • Hold transparencies by the edges, and then fan them. Straighten the edges on a level surface. Note: Avoid touching the printable side of the transparencies. Be careful not to scratch them. • Flex the stack of envelopes back and forth to loosen them, and then fan them.
Loading paper and specialty media 63 One‑sided printing Two‑sided printing Note: If the holes on the long edge of the paper are on the left side of the tray, then a jam may occur. • Load envelopes with the flap side down and on the left of the multipurpose feeder. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives. These envelopes may severely damage the printer.
Loading paper and specialty media 64 6 For custom- or Universal-size paper, adjust the width guides to lightly touch the sides of the stack. 7 From the Paper menu on the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Linking and unlinking trays Linking and unlinking trays 1 Open a Web browser, and then type the printer IP address in the address field.
Loading paper and specialty media 65 Using the printer control panel 1 From the home screen, navigate to: > Paper Menu > Custom Names 2 Select a custom name, and then type a custom paper type name. 3 Touch . 4 Touch Custom Types, and then verify that the new custom paper type name has replaced the custom name. Assigning a custom paper type Using the Embedded Web Server Assign a custom paper type name to a tray when linking or unlinking trays.
Paper and specialty media guide 66 Paper and specialty media guide Using specialty media Tips on using card stock Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly affect print quality. • From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the card stock loaded in the tray.
Paper and specialty media guide 67 Tips on using labels • From the printer control panel, set the paper size, type, texture, and weight in the Paper menu to match the labels loaded in the tray. • • • • Print samples on labels being considered for use before buying large quantities. Use labels designed specifically for laser printers. Do not use labels with slick backing material. Use full label sheets. Partial sheets may cause labels to peel off during printing, resulting in a jam.
Paper and specialty media guide 68 Paper guidelines Paper characteristics The following paper characteristics affect print quality and reliability. Consider these factors before printing on them: Weight The printer trays and multipurpose feeder can automatically feed paper weights between 60–176 g/m2 (16– 47‑lb) grain long paper. The 2100‑sheet tray can automatically feed paper weights up to 60–135 g/m2 (16–36‑lb) grain long paper.
Paper and specialty media guide 69 Selecting paper Using the appropriate paper prevents jams and helps ensure trouble‑free printing. To help avoid paper jams and poor print quality: • Always use new, undamaged paper. • Before loading paper, know the recommended printable side of the paper. This information is usually indicated on the paper package. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, types, or weights in the same tray; mixing results in jams.
Paper and specialty media guide 70 We concern ourselves with the responsible use of paper in general based on life cycle assessments of its products. To gain a better understanding of the impact of printers on the environment, the company commissioned a number of life cycle assessments and found that paper was identified as the primary contributor (up to 80%) of carbon emissions caused throughout the entire life of a device (from design to end-of-life).
Paper and specialty media guide 71 Supported paper sizes, types, and weights Paper types and weights supported by the printer The printer engine supports 60–176‑g/m2 (16–47‑lb) paper weights. Paper type 250‑ or 550‑sheet trays 2100‑sheet tray Multipurpose feeder Duplex Paper Card stock X Plain Envelope X X Rough Envelope X X Paper labels X X Pharmacy labels X Transparencies* X X * Print on transparencies by batches of only up to 20 to prevent them from sticking together.
Paper and specialty media guide Paper size1 Dimensions Letter 216 x 279 mm (8.5 x 11 in.) Legal 216 x 356 mm (8.5 x 14 in.) Executive 184 x 267 mm (7.3 x 10.5 in.) Oficio 216 x 340 mm (8.5 x 13.4 in.) Folio 216 x 330 mm (8.5 x 13 in.) Statement 140 x 216 mm (5.5 x 8.5 in.) Universal3 105 x 148 mm to 216 x 356 mm (4.13 x 5.83 in. to 8.5 x 14 in.) 72 Standard or optional 250‑ or 550‑sheet tray 70 x 127 mm to 216 x 356 mm (2.76 x 5 to 8.5 x 14 in.
Paper and specialty media guide Paper size1 Dimensions Other Envelope 98 x 162 mm (3.9 x 6.4 in.) to 176 x 250 mm (6.9 x 9.8 in.) 73 Standard or optional 250‑ or 550‑sheet tray Optional Multipurpose 2100‑sheet tray feeder Duplex X X 1 If your preferred default paper size cannot be set in the printer control panel, then you may select common paper sizes that correspond to the position of the length guide in the tray from the Paper Size/Type menu.
Paper and specialty media guide 74 Supported paper types and weights Paper type Plain Paper Paper weight 90–176 g/m2 (24–47 lb bond) 4‑bin mailbox Output expander and high‑capacity output expander X Staple finisher Staple, hole punch finisher X X 60–90 g/m2 (16–24 lb bond) Card Stock 163 g/m2 (90 Ib index) 199 g/m2 (110 Ib index) Transparency2 146 g/m2 (39 Ib bond) Recycled 90–176 g/m2 (24–47 lb bond) 1 X X X 1 X 1 X 1 X X X X X X X X X X X X X X X X X X X X X
Paper and specialty media guide Paper type Preprinted Paper weight 90–176 g/m2 (24–47 lb bond) 75 4‑bin mailbox Output expander and high‑capacity output expander Staple finisher Staple, hole punch finisher X X X X X X X X X X X X X X X X X X 60–90 g/m2 (16–24 lb bond) Colored Paper 90–176 g/m2 (24–47 lb bond) 60–90 g/m2 (16–24 lb bond) Light paper 90–176 g/m2 (24–47 lb bond) 60–90 g/m2 (16–24 lb bond) Heavy paper 90–176 g/m2 (24–47 lb bond) 60–90 g/m2 (16–24 lb bond) Rough/co
Printing 76 Printing Printing a document Printing from a computer Note: For specialty media such as labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job. 1 With a document open, click File > Print. 2 If necessary, adjust the settings. 3 Send the print job. Adjusting toner darkness Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field.
Printing 77 Printing from a flash drive Printing from a flash drive Notes: • Before printing an encrypted PDF file, you will be prompted to type the file password from the printer control panel. • You cannot print files for which you do not have printing permissions. 1 Insert a flash drive into the USB port. Notes: • A flash drive icon appears on the printer home screen when a flash drive is inserted.
Printing 78 2 From the printer control panel, touch the document you want to print. 3 Touch the arrows to specify the number of copies for printing, and then touch Print. Notes: • Do not remove the flash drive from the USB port until the document has finished printing. • If you leave the flash drive in the printer after leaving the initial USB menu screen, then touch Held Jobs on the home screen to print files from the flash drive.
Printing 79 Printing from a mobile device Note: Make sure that the printer and mobile device share the same wireless network. For information on configuring the wireless settings of your mobile device, see the documentation that came with the device. Printing from a mobile device using Mopria Print Service Mopria® Print Service is a mobile printing solution for mobile devices running on Android version 4.4 or later. It allows you to print directly to any Mopria‑certified printer.
Printing 80 Printing confidential and other held jobs Storing print jobs in the printer 1 From the home screen, navigate to: > Security > Confidential Print > select a print job type Use To Max Invalid PIN Limit the number of times an invalid PIN can be entered. Note: When the limit is reached, the print jobs for that user name and PIN are deleted. Confidential Job Expiration Hold print jobs in the computer until you enter the PIN from the printer control panel. Note: The PIN is set from the computer.
Printing 81 6 From the printer home screen, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential Jobs > enter the PIN > Print • For other print jobs, navigate to: Held jobs > select your user name > select the print job > specify the number of copies > Print For Macintosh users 1 With a document open, choose File > Print. If necessary, click the disclosure triangle to see more options.
Understanding printer menus 82 Understanding printer menus Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network2 Configure MP Substitute Size Stapler Test Standard USB Page1 Paper Texture Network Setup Profiles List Paper Weight Print Fonts Paper Loading Print Directory Custom Types Custom Names Print Demo Asset Report Custom Bin Names Event Log Summary Parallel [x] Serial [x] SMTP Setup Universal S
Understanding printer menus 83 Paper menu Default Source menu Use To Default Source Tray [x] Multipurpose Feeder Manual Paper Manual Envelope Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to "Cassette" for Multipurpose Feeder to appear as a menu setting. • If two trays contain paper of the same size and type, and the trays have the same settings, then the trays are automatically linked.
Understanding printer menus 84 Use To Tray [x] Type Plain Paper Card Stock Transparency Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type loaded in each tray.
Understanding printer menus 85 Use To MP Feeder Type Plain Paper Card Stock Transparency Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton Custom Type [x] Specify the paper type loaded in the multipurpose feeder. Manual Paper Size A4 A5 A6 JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Specify the paper size being manually loaded.
Understanding printer menus 86 Use To Manual Envelope Size 7 3/4 Envelope 9 Envelope 10 Envelope DL Envelope C5 Envelope B5 Envelope Other Envelope Specify the envelope size being manually loaded. Manual Envelope Type Envelope Rough Envelope Custom Type [x] Specify the envelope type being manually loaded. Note: 10 Envelope is the U.S. factory default setting. DL Envelope is the international factory default setting. Note: Envelope is the factory default setting.
Understanding printer menus Paper Texture menu Use To Plain Texture Smooth Normal Rough Specify the relative texture of the plain paper loaded in a specific tray. Card Stock Texture Smooth Normal Rough Specify the relative texture of the card stock loaded in a specific tray. Transparency Texture Smooth Normal Rough Specify the relative texture of the transparencies loaded in a specific tray.
Understanding printer menus 88 Use To Preprinted Texture Smooth Normal Rough Specify the relative texture of the preprinted paper loaded in a specific tray. Colored Texture Smooth Normal Rough Specify the relative texture of the colored paper loaded in a specific tray. Light Texture Smooth Normal Rough Specify the relative texture of the light paper loaded in a specific tray. Heavy Texture Smooth Normal Rough Specify the relative texture of the heavy paper loaded in a specific tray.
Understanding printer menus 89 Use To Labels Weight Light Normal Heavy Specify the relative weight of the labels loaded. Vinyl Labels Weight Light Normal Heavy Specify the relative weight of the vinyl labels loaded. Bond Weight Light Normal Heavy Specify the relative weight of the bond paper loaded. Envelope Weight Light Normal Heavy Specify the relative weight of the envelope loaded. Rough Envelope Weight Light Normal Heavy Specify the relative weight of the rough envelope loaded.
Understanding printer menus 90 Use To Custom [x] Weight Light Normal Heavy Specify the relative weight of the custom paper loaded. Notes: • Normal is the factory default setting. • The options appear only when the custom type is supported. Paper Loading menu Use To Card Stock Loading Duplex Off Determine and set two-sided printing for all print jobs with Card Stock as the paper type.
Understanding printer menus 91 Use To Heavy Loading Duplex Off Determine and set two-sided printing for all print jobs with Heavy as the paper type. Rough/Cotton Loading Duplex Off Determine and set two-sided printing for all print jobs with Rough or Cotton as the paper type. Custom [x] Loading Duplex Off Determine and set two-sided printing for all print jobs with Custom [x] as the paper type. Note: Custom [x] Loading is available only when the custom type is supported.
Understanding printer menus 92 Use To Standard Bin Specify a custom name for the standard bin. Bin [x] Specify a custom name for Bin [x]. Universal Setup menu Use To Units of Measure Inches Millimeters Identify the units of measure. Portrait Width 3–14.17 inches 76–360 mm Set the portrait width. Notes: • Inches is the U.S. factory default setting. • Millimeters is the international factory default setting.
Understanding printer menus 93 Bin Setup menu Use To Output Bin Standard Bin Bin [x] Specify the default bin. Notes: • If multiple bins are assigned the same name, then the name appears only once in the menu. • Standard Bin is the factory default setting. Configure Bins Mailbox Link Mail Overflow Link Optional Type Assignment Specify configuration options for bins. Notes: • Mailbox is the factory default setting. This setting treats each bin as a separate mailbox.
Understanding printer menus 94 Use To Assign Type/Bin Plain Paper Bin Card Stock Bin Transparency Bin Recycled Bin Labels Bin Vinyl Labels Bin Bond Bin Envelope Bin Rough Envelope Bin Letterhead Bin Preprinted Bin Colored Bin Light Paper Bin Heavy Paper Bin Rough/Cotton Bin Custom [x] Bin Select a bin for each supported paper type. For each type, select the following options: Disabled Standard Bin Bin [x] Notes: • Disabled is the factory default setting.
Understanding printer menus 95 Use To Print Directory Print a list of all the resources stored in an optional flash memory card or printer hard disk. Notes: • Job Buffer Size must be set to 100%. • Make sure that the memory card or hard disk is installed and working properly. Print Demo Demo Page [list of available demo pages] Print demo files that are available in the firmware, flash, and disk options.
Understanding printer menus 96 Use To PS SmartSwitch On Off Set the printer to automatically switch to PS emulation when a print job requires it, regardless of the default printer language. Notes: • On is the factory default setting. • If PS SmartSwitch is disabled, then the printer does not examine incoming data and it uses the default printer language specified in the Setup menu.
Understanding printer menus 97 Reports menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Reports • Network/Ports > Network [x] > Network [x] Setup > Reports Use To Print Setup Page Print a report containing information about the network printer settings, such as the TCP/IP address.
Understanding printer menus 98 Use To IP Address View or change the current TCP/IP address. Note: Manually setting the IP address sets the Enable DHCP and Enable Auto IP settings to Off. It also sets Enable BOOTP and Enable RARP to Off on systems that support BOOTP and RARP. Netmask View or change the current TCP/IP netmask. Gateway View or change the current TCP/IP gateway. Enable DHCP On Off Specify the DHCP address and parameter assignment.
Understanding printer menus 99 IPv6 menu To access the menu, navigate to any of the following: • Network/Ports menu > Standard Network > Standard Network Setup > IPv6 • Network/Ports menu > Network [x] > Network [x] Setup > IPv6 Note: This menu is available only in network printers or printers that are attached to print servers. Use To Enable IPv6 On Off Enable IPv6 in the printer.
Understanding printer menus 100 Use To Network Mode Specify the network mode. BSS Type Infrastructure Ad hoc Notes: • Infrastructure is the factory default setting. This lets the printer access a network using an access point. • Ad hoc configures wireless connection directly between the printer and a computer. Compatibility 802.11b/g 802.11b/g/n Specify the wireless standard for the wireless network. Choose Network Select an available network for the printer to use.
Understanding printer menus 101 Standard USB menu Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data. The printer uses PostScript emulation if the PS SmartSwitch is set to On.
Understanding printer menus 102 Use To Job Buffering Off On Auto Temporarily store print jobs in the printer hard disk before printing. Notes: • Off is the factory default setting. • On buffers jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart. The menu selection is then updated.
Understanding printer menus 103 Use To PS SmartSwitch On Off Set the printer to automatically switch to PS emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data. The printer uses PCL emulation if PCL SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PCL SmartSwitch is set to Off.
Understanding printer menus 104 Use To Protocol Standard Fastbytes Specify the parallel port protocol. Notes: • Fastbytes is the factory default setting. It provides compatibility with most existing parallel ports and is the recommended setting. • Standard tries to resolve parallel port communication problems. Honor Init On Off Determine if the printer honors printer hardware initialization requests from the computer. Notes: • Off is the factory default setting.
Understanding printer menus 105 Use To PCL SmartSwitch On Off Set the printer to automatically switch to PCL emulation when a print job received through a serial port requires it, regardless of the default printer language. Notes: • On is the factory default setting. • When set to Off, the printer does not examine incoming data. The printer uses PostScript emulation if PS SmartSwitch is set to On. It uses the default printer language specified in the Setup menu if PS SmartSwitch is set to Off.
Understanding printer menus 106 Use To Job Buffering Off On Auto Temporarily store print jobs on the printer hard disk before printing. Notes: • Off is the factory default setting. The printer does not buffer print jobs on the printer hard disk. • On buffers print jobs on the printer hard disk. • Auto buffers print jobs only if the printer is busy processing data from another input port. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart.
Understanding printer menus 107 Use To Honor DSR On Off Determine whether the printer uses the DSR Signal. Notes: • Off is the factory default setting. • DSR is a handshaking signal used by most serial cables. The serial port uses DSR to distinguish data sent by the computer from data created by electrical noise in the serial cable. The electrical noise can cause stray characters to print. Set this to On to prevent stray characters from printing.
Understanding printer menus 108 Use To Device‑Initiated E‑mail None Use Device SMTP Credentials Specify what credentials will be used when communicating to the SMTP server. Some SMTP servers require credentials to send an email. Device Userid Notes: Device Password • None is the factory default setting for Device‑Initiated E‑mail Kerberos 5 Realm • Device Userid and Device Password are used to log in to the and User‑Initiated E‑mail. SMTP server when Use Device SMTP Credentials is selected.
Understanding printer menus 109 Use To Repeat Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a time limit on how long the printer stores print jobs. Verify Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a time limit on how long the printer stores print jobs needing verification. Reserve Job Expiration Off 1 hour 4 hours 24 hours 1 week Set a time limit on how long the printer stores print jobs for printing at a later time. Note: Off is the factory default setting.
Understanding printer menus 110 Security Audit Log menu Use To Export Log Let an authorized user export the audit log. Notes: • To export the audit log from the printer control panel, a flash drive must be attached to the printer. • The audit log can be downloaded from the Embedded Web Server and saved on a computer. Delete Log Yes No Specify whether or not audit logs are deleted.
Understanding printer menus 111 Use To Enable NTP On Off Enable Network Time Protocol, which synchronizes the clocks of devices on a network. Notes: • On is the factory default setting. • The setting is turned off if you manually set the date and time.
Understanding printer menus 112 Use To Eco-Mode Off Energy Energy/Paper Paper Minimize the use of energy, paper, or specialty media. Notes: • Off is the factory default setting. Off resets the printer to its factory default settings. • Energy minimizes the power used by the printer. Performance may be affected, but print quality is not. • Energy/Paper minimizes the use of power and of paper and specialty media. • Paper minimizes the amount of paper and specialty media needed for a print job.
Understanding printer menus 113 Use To Home screen customization Eco-Settings Showroom Change Background Change the icons and buttons that appear on the printer control panel. For each icon or button, select from the following options: Display Do not display Note: “Do not display” is the factory default setting. Output Lighting Normal/Standby Mode Off Dim Bright Set the amount of light from the bin. Notes: • If Eco-Mode is set to Energy or Energy/Paper, then the factory default setting is Dim.
Understanding printer menus 114 Use To Timeouts Hibernate Timeout Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days 1 week 2 weeks 1 month Set the printer to operate at a low power state. Notes: • When the Hibernate Timeout timer expires, the printer uses Ethernet connection to check the value of “Hibernate Timeout on Connection.” • If “Hibernate Timeout on Connection” is set to “Do Not Hibernate,” then the printer never automatically hibernates.
Understanding printer menus 115 Use To Error Recovery Auto Reboot Reboot when idle Reboot always Reboot never Max Auto Reboots 1–20 Set the printer to restart when an error is encountered. Error Recovery Max Auto Reboots 1–20 Set the number of automatic reboots that the printer can perform. Notes: • “Reboot always” is the factory default setting for Auto Reboot. • 5 is the factory default setting for Max Auto Reboots.
Understanding printer menus 116 Use To Hibernate Timeout on Connection Do Not Hibernate Hibernate To set the printer to follow the setting of “Hibernate Timeout” even when an active Ethernet connection exists. Notes: • If “Hibernate Timeout on Connection” is set to “Do Not Hibernate,” then the printer never automatically hibernates. • If “Hibernate Timeout on Connection” is set to “Hibernate,” then the printer follows the value of the “Hibernate Timeout” setting, except when it is set to Disabled.
Understanding printer menus 117 Use To Collate (1,1,1) (2,2,2) (1,2,3) (1,2,3) Stack the pages of a print job in sequence when printing multiple copies. Sides (Duplex) 1 sided 2 sided Specify whether prints are on one side or on both sides of the page. Staple Off On Specify whether prints are stapled. Hole Punch Off On Specify whether prints have holes for binding. Note: (1,2,3) (1,2,3) is the factory default setting. Note: 1 sided is the factory default setting.
Understanding printer menus 118 Use To Paper Saver Off 2‑Up 3‑Up 4‑Up 6‑Up 9‑Up 12‑Up 16‑Up Specify that multiple‑page images be printed on one side of a paper. Paper Saver Border None Solid Notes: • Off is the factory default setting. • The number selected is the number of page images that print per side. Print a border on each page image when using N‑Up (pages per side). Notes: • None is the factory default setting.
Understanding printer menus 119 Print Settings Setup menu Use To Printer Language PCL Emulation PS Emulation Set the default printer language. Notes: • PCL Emulation is the factory default setting. • PostScript emulation uses a PostScript interpreter for processing print jobs. • PCL Emulation uses a PCL interpreter for processing print jobs. • Setting a printer language default does not prevent a software program from sending print jobs that use another printer language.
Understanding printer menus 120 Use To Download Target RAM Flash Disk Set the storage location for downloads. Notes: • RAM is the factory default setting. Storing downloads in the RAM is temporary. • Storing downloads in a flash memory or in a printer hard disk places them in permanent storage. Downloads remain in the flash memory or printer hard disk even when the printer is turned off. • This menu item appears only if an optional flash memory or a formatted, working printer hard disk is installed.
Understanding printer menus 121 Use To Duplex Binding Long Edge Short Edge Define the way duplexed pages are bound and printed. Notes: • Long Edge is the factory default setting. Long Edge assumes binding along the long edge of the page (left edge for portrait and top edge for landscape). • Short Edge assumes binding along the short edge of the page (top edge for portrait and left edge for landscape). Copies 1–999 Specify the default number of copies for each print job.
Understanding printer menus 122 Use To Paper Saver Ordering Horizontal Reverse Horizontal Reverse Vertical Vertical Specify the positioning of multiple‑page images when using Paper Saver. Paper Saver Orientation Auto Landscape Portrait Specify the orientation of a multiple‑page document. Notes: • Horizontal is the factory default setting. • Positioning depends on the number of page images and whether they are in portrait or landscape orientation. Note: Auto is the factory default setting.
Understanding printer menus 123 Quality menu Use To Print Resolution 300 dpi 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Specify the printed output resolution in dots per inch. Pixel Boost Off Fonts Horizontally Vertically Both directions Enable more pixels to print in clusters for clarity, in order to enhance images horizontally or vertically, or to enhance fonts. Toner Darkness 1–10 Lighten or darken the printed output. Note: 600 dpi is the factory default setting.
Understanding printer menus 124 Use To Job Accounting Utilities Print and delete log files or export them to a flash drive. Accounting Log Frequency Daily Weekly Monthly Set how often a log file is created. Log Action at End of Frequency None E‑mail Current Log E‑mail & Delete Current Log Post Current Log Post & Delete Current Log Set how the printer responds when the frequency threshold expires.
Understanding printer menus 125 Utilities menu Use To Remove Held Jobs Confidential Held Not Restored All Delete confidential and held jobs from the printer hard disk. Notes: • Selecting a setting affects only print jobs that are stored in the printer hard disk. Bookmarks, print jobs on flash drives, and other types of held jobs are not affected. • Not Restored removes all Print and Hold jobs that are not restored from the printer hard disk or printer memory. Format Flash Yes No Format the flash memory.
Understanding printer menus 126 PDF menu Use To Scale to Fit Yes No Scale page content to fit the selected paper size. Annotations Do Not Print Print Print annotations in a PDF. Note: No is the factory default setting. Note: Do Not Print is the factory default setting. PostScript menu Use To Print PS Error On Off Print a page containing the PostScript error. Lock PS Startup Mode On Off Disable the SysStart file. Font Priority Resident Flash/Disk Establish the font search order.
Understanding printer menus 127 Use To Font Name Courier 10 Identify a specific font and the option where it is stored. Symbol Set 10U PC‑8 12U PC‑850 Specify the symbol set for each font name. Note: Courier 10 is the factory default setting. Courier 10 shows the font name, font ID, and the storage location in the printer. The font source abbreviation is R for Resident, F for Flash, K for Disk, and D for Download. Notes: • 10U PC‑8 is the US factory default setting.
Understanding printer menus 128 Use To PCL Emulation Settings A4 Width 198 mm 203 mm Set the printer to print on A4‑size paper. Notes: • “198 mm” is the factory default setting. • The 203‑mm setting sets the width of the page to allow printing of eighty 10‑pitch characters. PCL Emulation Settings Auto CR after LF On Off Specify whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command.
Understanding printer menus 129 Use To Tray Renumber Restore Defaults Yes No Restore all tray and feeder assignments to the factory default settings. PPDS menu Menu item Description Orientation Portrait Landscape Sets the orientation of the text and graphics on the page Lines per Page 1–255 Sets the number of lines that print on each page Notes: • Portrait is the factory default setting. • Settings are duplicated in the PCL Emulation menu. Notes: • 64 is the factory default setting.
Understanding printer menus 130 Menu item Description Tray 1 Renumber Off Tray 2 Configures the printer to work with printer software or programs that use different source assignments for trays, drawers, and feeders Notes: • Off is the factory default setting. • Tray 2 is displayed only when it is installed. Auto CR after LF On Off Specifies whether the printer automatically performs a carriage return (CR) after a line feed (LF) control command Notes: • Off is the factory default setting.
Understanding printer menus 131 HTML menu Use Font Name Albertus MT Antique Olive Apple Chancery Arial MT Avant Garde Bodoni Bookman Chicago Clarendon Cooper Black Copperplate Coronet Courier Eurostile Garamond Geneva Gill Sans Goudy Helvetica Hoefler Text Intl CG Times Intl Courier Intl Univers To Joanna MT Letter Gothic Lubalin Graph Marigold MonaLisa Recut Monaco New CenturySbk New York Optima Oxford Palatino StempelGaramond Taffy Times TimesNewRoman Univers Zapf Chancery NewSansMTJA NewSansMTCS NewSan
Understanding printer menus 132 Use To Backgrounds Do Not Print Print Specify whether to print backgrounds on HTML documents. Note: Print is the factory default setting. Image menu Use To Auto Fit On Off Select the optimal paper size, scaling, and orientation. Note: On is the factory default setting. It overrides scaling and orientation settings for some images. Invert On Off Invert bitonal monochrome images.
Understanding printer menus 133 Use To Information Guide Print a guide in locating additional information. Connection Guide Print information about connecting the printer locally (USB) or to a network. Moving Guide Print instructions for safely moving the printer.
Saving money and the environment 134 Saving money and the environment Saving paper and toner Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can significantly reduce your carbon footprint by using recycled paper and the following printing suggestions, such as printing on both sides of the paper and printing multiple pages on one side of a single sheet of paper.
Saving money and the environment 135 Saving energy Using Eco‑Mode 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > General Settings > Eco‑Mode. 3 Select a setting.
Saving money and the environment 136 Use To On Reduce printer noise. Notes: • Print jobs process at a reduced speed. • Printer engine motors do not start until a document is ready to print. There is a short delay before the first page is printed. • The alarm control and cartridge alarm sounds are turned off. • The printer ignores the Advance Start command. Off Use factory default settings. Note: This setting supports the performance specifications of the printer. 4 Click Submit.
Saving money and the environment 137 Adjusting the brightness of the printer display To save energy, or if you have trouble reading the display, adjust its brightness settings. Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Securing the printer 138 Securing the printer Using the security lock feature The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached, the printer is locked. When locked, the controller board shield and the controller board cannot be removed. Attach a security lock to the printer in the location shown. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
Securing the printer 139 • The printer is being removed from your premises for service. • The printer is being sold to another organization. Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed. In high‑security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.
Maintaining the printer 140 Maintaining the printer Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Damage: Damage to the printer caused by improper handling is not covered by the printer warranty. 1 Make sure that the printer is turned off and unplugged from the electrical outlet.
Maintaining the printer 141 3 Insert the emptied hole punch box back into the finisher until it clicks into place. Checking the status of parts and supplies on the printer control panel From the home screen, navigate to: Status/Supplies > View Supplies Estimated number of remaining pages The estimated number of remaining pages is based on the recent printing history of the printer.
Maintaining the printer Do not expose supplies to: • • • • • • Direct sunlight Temperatures above 35°C (95°F) High humidity above 80% Salty air Corrosive gases Heavy dust Replacing supplies Replacing the toner cartridge 1 Lift the front cover, and then pull down the multipurpose feeder door. 2 Pull the cartridge out of the printer using the handle.
Maintaining the printer 143 3 Unpack the new toner cartridge, then remove the packing material, and then shake the cartridge to redistribute the toner. 4 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Note: Make sure the cartridge is fully pushed in. Warning—Potential Damage: When replacing a toner cartridge, do not leave the imaging unit exposed to direct light for an extended period of time.
Maintaining the printer Replacing the imaging unit 1 Lift the front cover, and then pull down the multipurpose feeder door. 2 Pull out the toner cartridge from the printer using the handle. 3 Lift the blue handle, and then pull out the imaging unit from the printer.
Maintaining the printer 145 4 Unpack the new imaging unit, and then shake it. 5 Remove all packing material from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
Maintaining the printer 146 7 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. 8 Close the multipurpose feeder door and the front cover.
Maintaining the printer 147 Replacing a staple cartridge 1 Open the stapler door. 2 Pull down the latch of the staple cartridge holder, and then pull the holder out of the finisher. 3 Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the cartridge.
Maintaining the printer 148 4 Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge. 5 Push the staple cartridge into the finisher until it clicks into place. 6 Close the stapler door. Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn off the printer, and then unplug the power cord from the electrical outlet.
Maintaining the printer 149 • If the printer does not have a caster base but is configured with optional trays, then remove the trays. Note: Slide the latch on the right side of the optional tray toward the front of the tray until it clicks into place. • • • • Use the handholds located on both sides of the printer to lift it. Make sure your fingers are not under the printer when you set it down. Make sure there is adequate clearance around the printer.
Maintaining the printer • Keep the printer in an upright position. • Avoid severe jarring movements. Shipping the printer When shipping the printer, use the original packaging.
Managing the printer 151 Managing the printer Checking the virtual display 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Check the virtual display that appears at the top left corner of the screen.
Managing the printer 5 Type the IP addresses of the source and target printers. Note: If you want to add or remove target printers, then click Add Target IP or Remove Target IP. 6 Click Copy Printer Settings.
Clearing jams 153 Clearing jams Carefully select paper and specialty media and load them properly to avoid paper jams. If jams occur, then follow the steps outlined in this chapter. Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks. Avoiding jams Load paper properly • Make sure paper lies flat in the tray.
Clearing jams 154 • Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightly against the paper or envelopes. • Push the tray firmly into the printer after loading paper. • If you are loading prepunched paper for use with the staple finisher, then make sure the holes on the long edge of the paper are on the right side of the tray.
Clearing jams 155 – If the bin extender is longer than the size of the paper you are printing on, then the edges become uneven and the paper is not stacked properly. For example, if you are printing on a letter-size paper and the bin extender is set to legal-size, then the paper does not stack properly. • If paper needs to be returned to the mailbox bin, then insert the paper under the bin arm, and then push the paper all the way back.
Clearing jams Jam location 1 Staple finisher bin 2 Standard bin 3 Tray cover 4 Multipurpose feeder 5 Duplex unit 6 Trays 7 Output expander 8 Upper rear door 9 Upper door and rear duplex area 10 Mailbox 11 Staple finisher rear door 156
Clearing jams 157 Paper jam in the front cover CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1 Open the front cover and the multipurpose feeder. 2 Remove the toner cartridge. 3 Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 4 Remove the jammed paper.
Clearing jams 5 Insert the imaging unit. Note: Use the arrows on the side of the printer as a guide. 6 Insert the toner cartridge.
Clearing jams 159 7 Close the multipurpose feeder door and the front cover. 8 From the home screen, touch . Paper jam in the rear door CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. 1 Open the rear door. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 3 Close the rear door. 4 Push the back of the standard tray. 5 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 161 6 Insert the standard tray. 7 From the home screen, touch . Paper jam in the standard bin 1 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 2 From the home screen, touch . Paper jam in the duplex unit 1 Remove the tray.
Clearing jams 162 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Insert the tray. 4 From the home screen, touch . Paper jam in trays 1 Pull out the tray. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 163 3 Insert the tray. 4 From the home screen, touch . Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 3 Flex, fan, and align the paper edges before loading.
Clearing jams 164 4 Reload paper, and then adjust the paper guide. 5 From the home screen, touch .
Clearing jams Staple jam in the finisher 1 Open the staple access door. 2 Remove the staple cartridge holder.
Clearing jams 3 Open the staple guard, and then remove the loose staples. 4 Close the staple guard.
Clearing jams 167 5 Press the staples against the metal bracket. Note: If the staples are at the rear of the cartridge, then shake the cartridge downward to bring the staples near the metal bracket. 6 Insert the staple cartridge holder. 7 Close the staple access door. 8 From the home screen, touch .
Clearing jams Paper jam in the staple finisher 1 Remove the jammed paper. Note: Make sure that all paper fragments are removed. 2 Open the rear staple finisher door. 3 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 169 4 Close the door. 5 From the home screen, touch . Paper jam in the output expander 1 Open the rear output expander door. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 170 3 Close the door. 4 From the home screen, touch . Paper jam in the mailbox 1 Open the rear mailbox door. 2 Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams 171 3 Close the door. 4 If the jam is in the mailbox bin, then remove the jammed paper. Note: Make sure that all paper fragments are removed. 5 From the home screen, touch .
Troubleshooting 172 Troubleshooting Understanding the printer messages Cartridge, imaging unit mismatch [41.xy] Use only a supported toner cartridge and imaging unit. Note: For a list of supported supplies, go to our Web site or contact the place where you purchased the printer.
Troubleshooting 173 • Touch Reset active bin to reset the active bin for a linked set of bins. • Cancel the print job. Check tray [x] connection Try one or more of the following: • Turn off the printer, and then turn it back on. If the error occurs a second time, then: 1 2 3 4 5 6 Turn off the printer. Unplug the power cord from the electrical outlet. Remove the indicated tray. Reattach the tray. Connect the power cord to a properly grounded electrical outlet. Turn the printer back on.
Troubleshooting 174 • The print job is sent from a flash drive that is no longer attached to the USB port. • The printer hard disk contains print jobs that were stored when the hard disk was installed in a different printer model. From the printer control panel, touch Continue to clear the message. Defective flash detected [51] Try one or more of the following: • Replace the defective flash memory card. • From the printer control panel, touch Continue to ignore the message and continue printing.
Troubleshooting 175 Error reading USB hub. Remove hub. An unsupported USB hub has been inserted. Remove the USB hub, and then install a supported one. Imaging unit low [84.xy] You may need to order a replacement imaging unit. If necessary, select Continue on the printer control panel to clear the message and continue printing. Imaging unit nearly low [84.xy] If necessary, touch Continue on the printer control panel to clear the message and continue printing.
Troubleshooting 176 Insert hole punch box Insert the hole punch box into the finisher, and then touch Continue to clear the message. Insert staple cartridge Try one or more of the following: • Insert a staple cartridge. • Touch Continue to clear the message and print without using the staple finisher. Insert Tray [x] Insert the indicated tray into the printer. Install bin [x] Try one or more of the following: • Install the specified bin: 1 Turn off the printer.
Troubleshooting 177 • Install additional printer memory. Insufficient memory, some Held Jobs were deleted [37] From the printer control panel, touch Continue to clear the message. Insufficient memory, some held jobs will not be restored [37] Try one or more of the following: • From the printer control panel, touch Continue to clear the message. • Delete other held jobs to free up additional printer memory.
Troubleshooting 178 Load [paper source] with [paper size] [paper orientation] Try one or more of the following: • Load the tray or feeder with the correct size of paper, and then touch Finished loading paper on the control panel. • Touch Reset active bin to reset the active bin for a linked set of bins. • Cancel the current job.
Troubleshooting 179 Load Multipurpose Feeder with [paper size] [paper orientation] Try one or more of the following: • Load the feeder with the correct size of paper. • From the control panel, touch one of the following: – Prompt each page, paper loaded or Do not prompt, paper loaded—To clear the message and continue printing. – Automatically select paper—To use the paper loaded in the tray. – Reset active bin—To reset the active bin for a linked set of bins. • Cancel the print job.
Troubleshooting 180 Maintenance kit very low, [x] estimated pages remain [80.xy] You may need to replace the maintenance kit very soon. For more information, contact technical support or your Dell printer dealer. If necessary, touch Continue to clear the message and continue printing. Memory full [38] Try one or more of the following: • From the printer control panel, touch Cancel job to clear the message. • Install additional printer memory.
Troubleshooting • Install a flash memory card with larger capacity. Note: Downloaded fonts and macros not previously stored in the flash memory are deleted. Paper changes needed Try one or more of the following: • From the printer control panel, select Prompt for each page to continue printing. • Select Use current supplies to continue printing using the paper loaded in the tray. • Cancel the current print job.
Troubleshooting 182 Reattach bins [x] – [y] Try one or more of the following: • Turn off the printer, and then turn it back on. • Reattach the indicated bins: 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the indicated bins. 4 Reattach the bins. 5 Connect the power cord to a properly grounded electrical outlet. 6 Turn the printer back on. • Remove the indicated bins: 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet.
Troubleshooting 183 Reinstall missing or unresponsive imaging unit [31.xy] Try one or more of the following: • Check if the imaging unit is missing. If missing, install the imaging unit. For information on installing the imaging unit, see the “Replacing supplies” section of the User’s Guide. • If the imaging unit is installed, then remove the unresponsive imaging unit, and then reinstall it. Note: If the message appears after reinstalling the supply, then the imaging unit is defective.
Troubleshooting 184 Replace defective imaging unit [31.xy] Replace the defective imaging unit to clear the message. For more information, see the instruction sheet that came with the supply. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit our Web site. Replace imaging unit, 0 estimated pages remain [84.xy] Replace the imaging unit to clear the message and continue printing.
Troubleshooting 185 Replace unsupported imaging unit [32.xy] Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement imaging unit, then see the “Ordering supplies” section of the User’s Guide or visit our Web site.
Troubleshooting Supply needed to complete job A supply needed to complete the job is missing. Cancel the current job. Too many bins attached [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra bins. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. Too many disks installed [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra printer hard disks.
Troubleshooting 187 Unformatted flash detected [53] Try one or more of the following: • From the printer control panel, touch Continue to stop the defragmentation and continue printing. • Format the flash memory. Note: If the error message remains, then the flash memory may be defective and needs to be replaced. Unsupported disk An unsupported disk has been inserted. Remove the unsupported disk, and then install a supported one. Unsupported option in slot [x] [55] 1 Turn off the printer.
Troubleshooting 188 Basic printer problems The printer is not responding Action Yes No Step 1 The problem is solved. Go to step 2. Connect the power cord to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. Is the printer responding? Step 2 Check if the electrical outlet is turned off by a switch or breaker.
Troubleshooting Action 189 Yes Step 8 The problem is Turn off the printer, wait for about 10 seconds, and then turn it back solved. on. No Contact technical support. Is the printer responding? Printer display is blank Action Yes No Step 1 The problem is solved. Go to step 2. Press the Sleep button on the printer control panel. Does Ready appear on the printer display? Step 2 The problem is Turn off the printer, then wait for about 10 seconds, and then turn solved. the printer back on.
Troubleshooting 190 Action Yes No Step 2 The problem is solved. Go to step 3. Go to step 4. For more information, see the setup sheet that came with the 2100sheet tray. Go to step 5. Manually add the tray in the printer driver. Turn off the printer, then wait about 10 seconds, and then turn it back on. Does the tray operate properly? Step 3 Print a menu settings page, and then check if the tray is listed in the Installed Features list.
Troubleshooting 191 Cannot detect internal option Action Yes Step 1 The problem is Turn off the printer, then wait for about 10 seconds, and then turn solved. on the printer. No Go to step 2. Does the internal option operate correctly? Step 2 Go to step 3. Connect the internal option to the controller board. Go to step 4. Reinstall the internal option. The problem is solved. Contact technical support. Check if the internal option is properly installed in the controller board.
Troubleshooting 192 Tray problems Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: The problem is solved. Go to step 2. Step 2 The problem is a Turn off the printer, then wait about 10 seconds, and then turn solved. the printer back on. b Resend the print job. Go to step 3. • Check for paper jams or misfeeds. • Check if the paper size indicators on the paper guides are aligned with the paper size indicators on the tray.
Troubleshooting 193 Internal Solutions Port does not operate correctly Action Yes No Step 1 Go to step 2. Check if you have a supported ISP. Make sure the Internal Solutions Port (ISP) is installed. a Install the ISP. For more information, see “Installing an Internal Solutions Port” on page 26. b Print a menu settings page, and then check if the ISP is listed in the Installed Features list. Note: An ISP from another printer may not work on this printer.
Troubleshooting 194 Paper feed problems Jammed pages are not reprinted Action Yes No Turn on Jam Recovery. a From the home screen, navigate to: The problem is solved. Contact technical support. Action Yes No Step 1 a Pull out the tray. Go to step 2. The problem is solved. Contact technical support. The problem is solved. > Settings > General Settings > Print Recovery b From the Jam Recovery menu, select On or Auto. c Save your changes.
Troubleshooting 195 Solving print problems Printing problems Confidential and other held documents do not print Action Yes The problem is Step 1 a From the control panel, check if the documents appear in the solved. Held Jobs list. No Go to step 2. Note: If the documents are not listed, then print the documents using the Print and Hold options. b Print the documents. Are the documents printed? The problem is solved. Go to step 3.
Troubleshooting 196 Action Yes No Step 5 a Add printer memory. The problem is solved. Contact technical support. Yes No Contact technical support. The problem is solved. Action Yes No Step 1 Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact technical support. The problem is solved. b Resend the print job. Are the documents printed? Envelope seals when printing Action a Use envelopes that have been stored in a dry environment.
Troubleshooting 197 Incorrect characters print Action Yes No Step 1 Deactivate Hex Trace mode. Go to step 2. Make sure that the printer is not in Hex Trace mode. Note: If Ready Hex appears on the display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Is the printer in Hex Trace mode? Contact technical Step 2 support. a From the control panel, select Standard Network or Network [x], and then set PCL SmartSwitch or PS SmartSwitch to On. b Resend the print job.
Troubleshooting 198 Large jobs do not collate Action Yes No Step 1 a From the Finishing menu on the printer control panel, set Collate to (1,2,3) (1,2,3). b Resend the print job. The problem is solved. Go to step 2. The problem is solved. Go to step 3. Did the job print and collate correctly? Step 2 a From the printer software, set Collate to (1,2,3) (1,2,3). Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the setting in the Finishing menu. b Resend the print job.
Troubleshooting 199 Print job takes longer than expected Action Yes No Step 1 The problem is solved. Go to step 2. The problem is Reduce the number and size of fonts, the number and complexity solved. of images, and the number of pages in the print job, and then resend the job Go to step 3. Change the environmental settings of the printer. a From the printer control panel, navigate to: > Settings > General Settings b Select Eco‑Mode or Quiet Mode, and then select Off.
Troubleshooting 200 Print jobs do not print Action Yes The problem is Step 1 a From the document you are trying to print, open the Print dialog solved. and check if you have selected the correct printer. No Go to step 2. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print. b Resend the print job. Do the jobs print? The problem is Step 2 a Check if the printer is plugged in and turned on, and if Ready solved.
Troubleshooting 201 Printing slows down Notes: • When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser. • The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures. Action Yes a Make sure the size of the paper loaded in the tray matches the The problem is fuser type. solved. Note: To identify the fuser type, view the label on the fuser. b Resend the print job.
Troubleshooting 202 Unexpected page breaks occur Action Yes No Increase the printing timeout. a From the home screen, navigate to: The problem is solved. Check the original file for manual page breaks. Action Yes No Step 1 a Print a font sample list to check if the fonts you are using are supported by the printer. 1 From the scanner control panel, navigate to: Go to step 2. The problem is solved.
Troubleshooting 203 Clipped pages or images Action Yes No Step 1 a Move the width and length guides in the tray to the correct positions for the paper loaded. b Resend the print job. Go to step 2. The problem is solved. Is the page or image clipped? Step 2 Go to step 3. From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.
Troubleshooting 204 Compressed images appear on prints Action Yes No a Make sure the size of the paper loaded in the tray matches the Contact technical fuser type. Note: To identify the fuser type, view the label on the fuser. b Resend the print job. The problem is support or your Dell solved. printer dealer. Do compressed images still appear? Gray background on prints Action Yes Step 1 The problem is a From the Quality Menu on the printer control panel, decrease solved. the toner darkness.
Troubleshooting 205 Horizontal voids appear on prints Action Yes Go to step 2. Step 1 a Make sure your software program is using a correct fill pattern. No The problem is solved. b Resend the print job. Do horizontal voids appear on prints? Step 2 Go to step 3. a Load the specified tray or feeder with a recommended type of paper. b Resend the print job. The problem is solved. Do horizontal voids appear on prints? Step 3 a Redistribute the toner in the imaging unit.
Troubleshooting 206 Incorrect margins on prints Action Yes No Step 1 a Move the width and length guides in the tray to the correct positions for the paper size loaded. b Resend the print job. The problem is solved. Go to step 2. Are the margins correct? Step 2 Go to step 3. From the printer control panel, set the paper size in the Paper menu to match the paper loaded in the tray.
Troubleshooting 207 Paper curl Action Yes No Step 1 Go to step 2. Adjust the width and length guides. Go to step 3. Specify the paper type and weight from the tray settings to match the paper loaded in the tray. Move the width and length guides in the tray to the correct positions for the size of the paper loaded. Are the width and length guides positioned correctly? Step 2 From the printer control panel, set the paper type and weight in the Paper menu to match the paper loaded in the tray.
Troubleshooting 208 Action Yes No Step 1 a Move the width and length guides in the tray to the correct positions for the size of the paper loaded in the tray. b Resend the print job. Go to step 2. The problem is solved. Go to step 3. Specify the paper size and type from the tray settings to match the paper loaded in the tray. Do print irregularities still appear? Step 2 From the printer control panel, set the paper size and type in the Paper menu to match the paper loaded in the tray.
Troubleshooting 209 Print is too dark Action Yes Step 1 Go to step 2. a From the Quality menu on the printer control panel, reduce the toner darkness. No The problem is solved. Note: 8 is the factory default setting. b Resend the print job. Is the print still too dark? Go to step 3. Step 2 a From the printer control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray. b Resend the print job.
Troubleshooting 210 Action Yes No Step 5 a Load paper from a fresh package. Go to step 6. The problem is solved. Contact technical support. The problem is solved. Action Yes No Step 1 a From the Quality menu on the printer control panel, increase the toner darkness. Go to step 2. The problem is solved. Go to step 3. Change the paper type, texture, and weight to match the paper loaded in the tray. Note: Paper absorbs moisture due to high humidity.
Troubleshooting 211 Action Yes Step 4 From the printer Go to step 5. control panel, change the texture settings in the Paper Texture menu to match the paper you are printing on. Make sure that the paper has no texture or rough finishes. Are you printing on textured or rough paper? Step 5 a Load paper from a fresh package. No Go to step 6. The problem is solved. Go to step 7. The problem is solved. Contact technical support. The problem is solved.
Troubleshooting 212 Action Yes No Step 1 a Check if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. The problem is solved. Go to step 3. The problem is solved. Contact technical support. The problem is solved. 2 Check if the packing material is properly removed from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
Troubleshooting 213 Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 2. The problem is solved. Contact technical support. The problem is solved. Yes No Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the imaging unit, and then the cartridge. b Resend the print job.
Troubleshooting 214 Shadow images appear on prints Action Yes No Step 1 Go to step 2. Load paper with the correct paper type and weight in the tray. Go to step 3. Change the paper loaded in the tray to match the paper type and weight specified in the tray settings. Load paper with the correct paper type and weight in the tray.
Troubleshooting 215 Action Yes No Step 1 a Move the width and length guides in the tray to the correct positions for the size of the paper loaded. b Resend the print job. Go to step 2. The problem is solved. Contact technical support. The problem is solved. Yes No Is the print still skewed? Step 2 a Check if you are printing on a paper that is supported by the tray. b Resend the print job. Is the print still skewed? Streaked horizontal lines appear on prints Action Go to step 2.
Troubleshooting 216 Action Yes No Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Go to step 5. The problem is solved. Contact technical support. The problem is solved. Yes No Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 2 Install the imaging unit, and then the cartridge. b Resend the print job.
Troubleshooting 217 Action Yes No Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper texture, type, and weight in the Paper menu to match the paper loaded in the tray. • Specify the paper texture, type, and weight from the tray settings to match the paper loaded in the tray.
Troubleshooting 218 Transparency print quality is poor Action Yes No Step 1 Go to step 2. Set the paper type to Transparency. From the printer control panel, set the paper type in the Paper menu to match the paper loaded in the tray. Is the paper type for the tray set to Transparency? Contact technical Step 2 a Check if you are using a recommended type of transparency. support. The problem is solved. b Resend the print job.
Troubleshooting 219 Action Yes No Step 2 The problem is solved. Contact technical support. Action Yes No Step 1 Go to step 2. Specify the paper type and weight from the tray settings to match the paper loaded in the tray. Replace the imaging unit, and then resend the print job. Did the toner fog or background shading disappear from the prints? Toner rubs off From the Paper menu on the printer control panel, check the paper type and weight.
Troubleshooting 220 Uneven print density Action Yes No Replace the imaging unit, and then resend the print job. Contact technical support. The problem is solved. Yes No Is the print density uneven? Vertical voids appear on prints Action Go to step 2. Step 1 a Make sure your software program is using a correct fill pattern. The problem is solved. b Resend the print job. Do vertical voids appear on prints? Step 2 Go to step 3.
Troubleshooting 221 Action Yes No Step 4 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Contact technical support. The problem is solved. 2 Firmly shake the imaging unit. Note: The laser scanning unit may be defective. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. 3 Reinstall the imaging unit, and then the cartridge.
Troubleshooting 222 Action Yes No Step 5 Go to step 6. Contact your system support person. Temporarily disable the Web proxy servers. Note: Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server. Are the Web proxy servers disabled? The problem is Access the Embedded Web Server again by typing the correct IP solved. address in the address field. Step 6 Contact technical support.
Appendix 223 Appendix Dell Technical Support Policy Technician‑assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell‑installed hardware.
Appendix 224 Sleep Mode This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specified period of time, called the Sleep Mode Timeout. Factory default Sleep Mode Timeout for this product (in minutes): 20 By using the configuration menus, the Sleep Mode Timeout can be modified between 1 minute and 120 minutes.
Index 225 Index Numerics 2100‑sheet tray installing 38 loading 54 550‑sheet tray installing 38 A accessing the Embedded Web Server 17 Active NIC menu 95 adding hardware options print driver 41 adding internal options print driver 41 adjusting printer display brightness 137 adjusting Sleep mode 136 adjusting toner darkness 76 AirPrint using 79 AppleTalk menu 100 applications home screen 17 attaching cables 39 available internal options 21 avoiding jams 70 avoiding paper jams 153 B Background and Idle Scr
Index disposing of printer hard disk 138 documents, printing from a computer 76 E Eco‑Mode setting 135 Eco‑Settings about 19 Embedded Web Server accessing 17 adjusting brightness 137 copying settings to other printers 151 modifying confidential print settings 151 problem accessing 221 Embedded Web Server Administrator's Guide where to find 139 Empty the hole punch box 174 emptying the hole punch box 140 envelopes loading 60 tips on using 66 environmental settings conserving supplies 134 Eco‑Mode 135 Hiberna
Index J jams avoiding 153 jams, clearing duplex unit 161 expander door 169 front cover 157 mailbox 170 multipurpose feeder 163 rear door 159 standard bin 161 staple access door 165 staple finisher 168 trays 162 Job Accounting menu 123 K keypad printer control panel 13 L labels, paper tips 67 letterhead loading, 2100‑sheet tray 54 loading, multipurpose feeder 60, 67 loading, trays 46, 67 linking trays 64, 65 Load [paper source] with [custom string] [paper orientation] 177 Load [paper source] with [custom t
Index Not enough free space in flash memory for resources [52] 180 notices 223, 224 number of remaining pages estimate 141 O optional 250‑sheet tray loading 46 optional 550‑sheet tray loading 46 optional card installing 30 options 2100‑sheet tray, installing 38 550‑sheet tray, installing 38 firmware cards 21 Internal Solutions Port, installing 26 memory card 21, 24 printer hard disk, installing 31 printer hard disk, removing 35 ordering supplies using Printer Home 141 P paper characteristics 68 letterhead
Index unexpected page breaks occur 202 printer finishing features 73 minimum clearances 9 moving 9, 148, 149 selecting a location 9 shipping 150 printer control panel adjusting brightness 137 indicator light 13 parts 13 sleep button light 13 using 13 printer control panel, virtual display using the Embedded Web Server 151 printer hard disk disposing of 138 installing 31 removing 35 printer installation 41 printer is not responding 188 printer is printing blank pages 211 printer menus 82, 94 printer messages
Index Replace maintenance kit, 0 estimated pages remain [80.xy] 184 Replace missing cartridge [31.xy] 184 Replace missing fuser [31.xy] 184 Replace missing imaging unit [31.xy] 184 Replace missing or unresponsive fuser [31.xy] 182 Replace unsupported cartridge [32.xy] 184 Replace unsupported fuser [32.xy] 184 Replace unsupported imaging unit [32.
Index security Web page where to find 139 selecting a location for the printer 9 selecting paper 69 Serial [x] menu 104 Serial port [x] disabled [56] 185 serial printing setting up 44 Set Date and Time menu 110 setting paper size 46 paper type 46 TCP/IP address 97 setting the Universal paper size 46 setting up serial printing 44 Setup menu 119 shipping the printer 150 showing icons on the home screen 18 Sleep button printer control panel 13 Sleep Mode adjusting 136 SMTP Setup menu 107 Some held jobs were no
Index streaked horizontal lines appear on prints 215 streaked vertical lines 216 toner fog or background shading appears on prints 218 toner rubs off 219 toner specks appear on prints 218 transparency print quality is poor 218 uneven print density 220 white streaks on a page 220 troubleshooting, printer options 2100‑sheet tray problems 189 internal option is not detected 191 Internal Solutions Port 193 tray problems 192 USB/parallel interface card 193 troubleshooting, printing printing slows down 201 U un