Roles and Responsibilities for Dell-Managed APEX Data Storage Services Colocation and On-Premises Deployments July 2022 Rev.
Revision history Table 1. Document revision history Date Document revision Description of changes July 2022 A01 Updated the document title. Updated the Roles and responsibilities section. May 2022 A00 Initial release. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
1 Roles and responsibilities The Roles and Responsibilities for Dell-Managed APEX Data Storage Services guide describes the different levels of roles and responsibilities for Dell and Dell customers. This guide supplements the Service Offering Description for APEX Data Storage Services which governs the Dell offering.
Table 2. Operational tasks and responsibilities (continued) Task Dell Technologies Customer Change management ● Select the fixed monthly change ● Provide customer access to view and maintenance window for system change records. updates. ● Initiate change requests through a ● Request capacity addition and/or change control process within the removal within the Dell portal. Dell Service Management Ticket Portal. ● Implement Dell-responsible approved changes. ● Perform system changes to resolve incidents.
Table 3. Cross competency tasks and responsibilities (continued) Task Dell Technologies Customer security patching per service requirements. ● Provide primary customer point-ofcontact (POC) for any service inquiries, incident notifications, and support requests. ● Provide ongoing management and mitigation of risks, issues, escalations, and disputes.
Table 3. Cross competency tasks and responsibilities (continued) Task Dell Technologies Customer Supplementary capacity ● Provide self-service user training. ● Provision, manage, and troubleshoot single sign-on integration. ● Review progress and results. APEX Data Storage Services provide consumption of block and file storage as-a-service by customers. The model of operation is based on division of management responsibilities between Dell, the service provider, and the customer, the service consumer.
Table 4. Block storage service tasks and responsibilities (continued) Task Dell Technologies Customer ● Shared replication and import tasks. You work with Dell as needed. ● Restore volumes and VGs from snapshots. Fabric ● Coordinate install and post-install ● Coordinate install and post-install of new switch to make production of new switch to make production ready. ready. ● Manage switch fabric administration. ● Manage switch fabric administration.
Table 5. File storage service tasks and responsibilities (continued) Task Dell Technologies Customer ● Schedule deduplication jobs and report results. ● Configure SmartLock WORM domains. ● Edit filesystem level settings (access time tracking and character encoding). Access and security ● CRUD PowerScale access zones. ● Configure authentication providers. ● Manage local and filesystem users. ● Manage local groups and roles. ● Configure ACL policy settings. ● CLI access.
Managed services for storage Dell offers a managed service, which provides Customer assistance in the management of current storage technologies. This service includes proactive monitoring and management within the limitations of the infrastructure technology. The Customer maintains sole access to the data stored on the storage technology.
