Microsoft® Windows® Storage Server 2003 R2 x64 Editions Important Information w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes and Notices NOTE: A NOTE indicates important information that helps you make better use of your system. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. ____________________ Information in this document is subject to change without notice. © 2006 Dell Inc. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Contents Supported Configurations . . . . . . . . . . . . . . . . . . . . . . 6 . . . . . . . . . . . . . . . . . . . 6 7 7 8 Minimum Hardware and Software Requirements . BIOS and BMC Firmware . . . Hardware and Software RAID . System Firmware and Drivers . System Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supported Intel EM64T Features Known Issues . . . . . . . . . . . . . . . 9 . . . . . . . . . . . .
Contents
This document provides important information about the Microsoft® Windows® Storage Server 2003 R2 x64 Editions operating system that is installed on your Dell™ PowerEdge™storage server.
See the Dell End User License Agreement for Microsoft® Software for specific information about supported configurations and software functionality limitations. NOTICE: To prevent the possibility of a virus on your network, Dell recommends that you use a different system to download any recommended patches, hotfixes, and service packs from the Microsoft Support website located at support.microsoft.com. Before you install the updates on your system, ensure that the system is attached to your network.
Table 1-3 lists the minimum BIOS revision required for Execute Disable (XD) and Enhanced Intel SpeedStep® Technology (EIST) support. Table 1-3.
Table 1-5. Minimum Required System Firmware and RAID Controller Driver Versions Product and Supported Minimum Required Minimum Required Driver Included Platforms Firmware Version Driver Version in OS? CERC SATA 6CH 4.1.0.7403 4.1.1.7033 No PERC 5/i A00 A00 No PERC 5/E A00 A00 No Refer the Dell support website at support.dell.com to download the latest firmware and driver versions for your operating system.
Supported Intel EM64T Features PowerEdge systems based on Intel EM64T support the following features in the Windows Storage Server 2003 R2 x64 Editions operating systems: • Data Execution Prevention (DEP), which requires XD-supported processors. These processors have shipped with supported PowerEdge systems since October 2004. • System Balanced Processor Power and Performance, which leverages EIST on supported Intel processors.
message is displayed in the Event Viewer→ Application log. From FSRM, while configuring the Simple Mail Transfer Protocol (SMTP) server, the test message can be successfully sent to the exchange server. When the quota limit is reached, the event viewer application logs display a warning that the user has exceeded the quota limit, but the e-mail notification has not been sent to the SMTP server.
Microsoft addresses this issue with Microsoft Knowledge Base article 915450, which is available on the Microsoft Support website located at support.microsoft.com. • Unable to delete folders from mounted volumes. At Windows Storage Management Console→ File Server Management, expand Disk and Volume Management. Using Disk Management, create a new primary partition and mount it as an empty NTFS folder in an existing volume. After mounting a volume as a folder, copy files and folders into it.
Microsoft has addressed this issue in hotfix number 909613 and in a Microsoft Knowledge Base article, which is available on the Microsoft Support website located at support.microsoft.com • The information about the number of open files is not shown correctly after a session is closed and reopened. The number of Open Files section under Share Folder Management→ Shared Folders→ Sessions is not shown correctly after the session is closed and re-established.
the file and save that file from the client system. This issue does not occur when the user opens the already opened text file from the client system. The client user is able to delete that file when the file is opened by some other user on another client system. This issue occurs with files in .txt and .bmp formats. The correct behavior occurs on all Microsoft Office files, such as Word, Excel and PowerPoint files.
a required service for NFS. Installing SANSurfer causes services dependent on Microsoft Portmap.exe like NFS to fail. This issue has been resolved in SANSurfer builds that are greater than version 2.0.30 Build67. • When you add a printer to a Windows Storage Server 2003 R2 x64 Edition MMC, the printer disappears when you close and then reopen the console.
• Enabling Microsoft Clustering Services (MSCS) on a Windows Storage Server 2003 R2 x64 Edition system requires reinstalling some of the pre-installed components. This section provides information to enable clustering on a Windows Storage Server 2003 R2 Edition operating system. Uninstalling Microsoft Services for NFS: 1 Click Start→ Settings→ Control Panel→ Add or Remove programs. 2 Select Add/Remove Windows Components.
• The Diagnostic report for DFS replication group generates an error. When you create a diagnostic report for a replication group, the following error message appears: The health report cannot be generated. Error HRESULT E_FAIL has been returned from a call to a COM component. Microsoft is aware of this DFS replication error and will release a hotfix and a Knowledge Base article on the Microsoft Support website before December 2006 to address this issue.
Dell OpenManage version 4.5 also does not differentiate between the Express, Workgroup, or Standard Editions. This issue is addressed in Dell OpenManage version 5.0. You can always refer to the Certificate of Authenticity (COA) label on the side of the system to confirm what operating system edition was installed on your system when you ordered it from Dell.
Microsoft addresses this issue in Microsoft Knowledge Base article 915042, which is available on the Microsoft Support website located at support.microsoft.com. • Selecting Microsoft Windows Storage Server 2003 R2 x64 Unattended Installation mode requires you to provide a PID. Windows Storage Server 2003 R2 x64 Editons use System-Locked Preinstall (SLP), which does not require you to enter a Product ID.
• File groups and file screen exception rules are not behaving as expected. When you create new file groups, the following items and actions may not behave as expected: – File screen exception rules – Templates and template copies – Applying file groups to folders and subfolders These items and actions function as designed by Microsoft; however, the configuration rules can be confusing.
Troubleshooting Your System This section provides the following information for troubleshooting your PowerEdge storage server: • General troubleshooting issues • Troubleshooting matrix • Troubleshooting hardware RAID General Troubleshooting Issues This section provides general information about troubleshooting your PowerEdge storage server.
System LEDs and Beep Codes If your PowerEdge storage server is not booting or responding properly, you can diagnose some problems using the system's LEDs and beep codes. For more information about the LEDs and beep codes, see your system's Installation and Troubleshooting Guide. Troubleshooting Software-RAID PowerEdge Storage Servers This section provides checks and solutions to try before you reinstall your operating system or replace a hard drive.
Reconfiguring Your System After a Hard Drive Failure This section provides information about reconfiguring your RAID 1 (mirrored) storage system in the event of a hard drive failure. See your system documentation for information on hard drive failures and replacing a failed hard drive. Reconfiguring Mirrored Volumes 1 Launch the Disk Management utility. 2 Remove any mirrored volumes from the missing (failed) disk. NOTE: A failed hard drive is labeled as missing in the graphical view.
Table 1-7. Troubleshooting Matrix (continued) Issue Possible Cause Resolution I have just enabled By default, no user has FTP services on my write privileges on the PowerEdge storage default FTP site. server, but I am unable to upload files using FTP even though I am the administrator. The FTP permissions must be configured using the MMC. To access the MMC, log into Remote Desktop. Right click My Appliance, and select Manage. Double-click internet Information Services, and then right-click FTP Sites.
Table 1-7. Troubleshooting Matrix (continued) Issue Possible Cause Resolution The monitor screen is blank when connected to the PowerEdge storage server. The video cable may not be connected securely or the monitor may be faulty. Inspect the video cable connection and ensure that the cable is connected properly to the PowerEdge storage server. Try to connect to the MMC using a client system. If the client system is able to connect to the MMC, replace the monitor.
Table 1-7. Troubleshooting Matrix (continued) Issue Possible Cause Resolution POST does not occur when the PowerEdge storage server is turned on or rebooted, and a beep code does not occur. The BIOS may need to be updated, or a memory module or microprocessor needs to be reseated or replaced. Without disconnecting the power source, reboot the PowerEdge storage server by pressing . You may need to repeat this key combination several times.
Table 1-7. Troubleshooting Matrix (continued) Issue Possible Cause Resolution I do not know the name of my PowerEdge storage server. The name of the PowerEdge storage server can be viewed in My Network Places. Double-click My Network Places on the desktop of the client system and look for PowerEdge storage server name. The default name for the PowerEdge storage server is DELLxxxxxxx, where xxxxxx is the system's service tag. For example, if the service tag is 1234567, the system name is DELL1234567.
Table 1-7. Troubleshooting Matrix (continued) Issue Possible Cause Resolution The PowerEdge storage server is attached to a DHCP network, but I cannot connect to it through the MMC. The DHCP server may have issued a new DHCP address to the PowerEdge storage server. If the PowerEdge storage server has been powered down for a period of time predetermined by the DHCP server, the PowerEdge storage server acquires a new DHCP address from that server.
Table 1-7. Troubleshooting Matrix (continued) Issue Possible Cause Resolution After reinstallation, a message displays that says: Either an error occurred while installing a component during the reinstallation or the reinstallation was interrupted. See the Windows Application Event Log and the c:\dell\install\error.tag file to determine which error occurred during the reinstallation, and then reinstall your system again. An error has occurred during installation.
Table 1-8. Troubleshooting Your Internal RAID Controller Card (continued) Issue Possible cause Resolution The PowerEdge storage server hangs during POST. The controller is not being detected. Shut down the PowerEdge storage server. Check the PCI riser card connection to the CERC SATA card and ensure that it is seated correctly. Also check the cable and power connections for the hard drives. If the system still hangs, perform the following steps: 1 Shut down the PowerEdge storage server.
Other Documents You May Need NOTICE: The Product Information Guide provides important safety and regulatory information. Warranty information may be included within this document or as a separate document. • The Rack Installation Guide or Rack Installation Instructions included with your rack solution describes how to install your system into a rack.
Table 1-9. Other Documents You May Need Title Description Getting Started Guide Provides setup and general information for installing the Windows Storage Server 2003 R2 x64 Editions operating systems. Administrator’s Guide Provides information about completing the configuration procedures on your system and a general overview of Windows Storage Server 2003 R2 x64 Editions features.
Important Information
Index B H baseboard management controller See BMC hardware configurations, 8 BIOS minimum requirements for EIST support, 7 minimum requirements for XD support, 7 I BMC, 6 K Intel, 7-9 Intel EM64T features, 9 known issues, 9 C configurations supported, 5 M memory, 8 D Microsoft, 8 data execution prevention See DEP, 9 N DEP, 9 native and non-native, 7 E S EIST, 7 Server Balanced Processor Power and Performance, 9 Enhanced Intel SpeedStep Technology 6 See EIST supported configurations, 5
T troubleshooting, 20 general issues, 20 matrix, 22 troubleshooting issues Netscape Navigator, 28 troubleshooting tools pinging an appliance, 20 using LEDs and beep codes, 21 using My Network Places, 20 X XD, 7 34 Index
