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DellDataProtection|ProtectedWorkspaceFrequentlyAskedQuestions

Q1.Whilebrowsingtoawebsite,thewebsitedoe snot displaycorrectlyintheDellData

Protection|ProtectedWorkspacebrowser,howcanIfixthis?

A1.DuetothesecurenatureoftheDDP|ProtectedWorkspaceenvironment,certainpagesmaynot

displaycorrectly.Therestrictionshavebeenputintoplacetoprovidethesafestbrowsing

environmentpossible,butthisdoescausesomelimitations.Toviewthispageinanunprotected

browser,clickonthepreferencesdropdownlocatedonthetopedgeofthebrowserwindow.From

thedropdown,select“UnprotectCurrentPage”andthatpagewillbereopenedinthenative

browser.

Q2.InolongerwantDellDataProtection|ProtectedWorkspacetobemydefaultbrowser,how

toIturnitoff?

A2.Justlikeanyotherwebbrowser,youcandisableDDP|ProtectedWorkspacefrombeingyour

defaultbrowserbyopeningupanyothernativebrowserandsettingthatasthedefaultbrowser.

Q3.IwanttojustuseDellDataProtection|ProtectedWorkspaceforinternetbrowsing,notfor

viewingdocuments,howdoIturnoff thedocumentprotectionfeature?

A3a.Todisablethedocumentprotectionfeatureforalldocuments,gointothePreferencesmenu

andchoosetheAppstab.Foreachapplicationthatislisted,makesurethat“EnableDocument

Protection”optionisnotchecked.



A3b.Todisablethedocumentprotectionfeatureforjustcertainfiletypes(suchashtm,html),go

intothePreferencesmenuandchoosetheAppstab.Forthefiletypethatyouwishtoremove

documentprotectionfor,makesurethat“EnableDocumentProtection”isunselectedforany

applicationthatsupportsthatfiletype.Supportedfiletypesarelistedatthebottomofthedetails

paneforeachapplication.

Q4.EverymorningwhenIsitdownatmycomputer,thereisamessageboxthatsays“A

restoreisrecommended”,whyisthis?

A4.Thisdialogboxisdisplayedwhenevertheproducttriestoinitiateanauto‐restore.Itislikely

thattheauto‐restoretimerissettoatimewhenyouarenotintheoffice,sothisdialogboxappears

duringtheeveninghourswhenthecomputerisstillrunningandtheuseraccountisstillloggedon.

ThisfeaturecanbeconfiguredfromthePreferencesmenu,undertheauto‐restoretobettercontrol

whentheauto‐restorehappensortodisablethefeature

Summary of content (5 pages)

PAGE 1
Dell Data Protection | Protected Workspace Frequently Asked Questions Q1. While browsing to a website, the website does not display correctly in the Dell Data Protection | Protected Workspace browser, how can I fix this? A1. Due to the secure nature of the DDP | Protected Workspace environment, certain pages may not display correctly. The restrictions have been put into place to provide the safest browsing environment possible, but this does cause some limitations.
PAGE 2
Q5. Dell Data Protection | Protected Workspace is always running in my system tray when I start my computer up or log off and back onto the computer, how do I change it so it only starts up when I click on the icon on the desktop? A5. To disable the start with windows feature, go into the Preferences menu. On the General tab, uncheck the option “Load in the background when Windows starts.” Q6.
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Q11: When Dell Data Protection | Protected Workspace starts up, it displays an Internet Explorer window. Can I change this to another browser? A11: You can change the preferred browser that DDP | Protected Workspace uses (the one that will open when the product launch or a hyperlink is accessed) in the Preferences menu. Start by right‐ clicking on the DDP | Protected Workspace Icon in the System Tray. From the menu, choose the Preferences option. Next, select the Apps tab.
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Q16: The “Block unsafe file extensions from downloading” includes a large list of file types. Is there a way to modify this list? A16: From with DDP | Protected Workspace there is no way to modify the default list. However, by upgrading to the Invincea Enterprise product (www.invincea.com) this is a configurable option. Q17: Some times when I open a supported document, I don’t see a border around the application.
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A22: This feature has been disabled in DDP | Protected Workspace as the secondary document cannot be accessed while in the protected environment. In order to open the secondary document in the protected environment, it will need to be accessed from Windows Explorer by double clicking on the file. © 2013 Dell Inc. Trademarks used in this text: Dell™, the DELL logo, Dell Precision™, OptiPlex™, Latitude™, and Vostro™ are trademarks of Dell Inc.