Precision 5560 Service Manual Regulatory Model: P91F Regulatory Type: P91F002 June 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 5 Safety instructions.............................................................................................................................................................. 5 Before working inside your computer.......................................................................................................................5 Safety precautions.....................
Display assembly................................................................................................................................................................ 37 Removing the display assembly................................................................................................................................37 Installing the display assembly..................................................................................................................................
1 Working inside your computer Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that you have read the safety information that shipped with your computer. WARNING: Before working inside your computer, read the safety information that is shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.
NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3. Disconnect your computer and all attached devices from their electrical outlets. 4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer. CAUTION: To disconnect a network cable, first unplug the cable from your computer and then unplug the cable from the network device. 5.
The more difficult type of damage to recognize and troubleshoot is the intermittent (also called latent or "walking wounded") failure. Perform the following steps to prevent ESD damage: ● Use a wired ESD wrist strap that is properly grounded. The use of wireless anti-static straps is no longer allowed; they do not provide adequate protection. Touching the chassis before handling parts does not ensure adequate ESD protection on parts with increased sensitivity to ESD damage.
ESD protection summary It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ● Plastic scribe—Recommended for field technicians. Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
Table 1. Screw list (continued) Component Screw type Quantity Type-C bracket M2x4 2 Right hinge M2.5x5.5 4 Left hinge M2.5x5.5 4 Display-assembly cable holder M1.6x3 2 Display-assembly cable bracket M2x2 3 Wireless-card bracket M1.6x3 1 Graphics card-processor thermal shield cover M2x2 2 System board M2x4 2 Touchpad ● M1.6x2.5 ● 4 ● M2x2 ● 4 Screw image ● ● Major components of your system The following image shows the major components of your system.
1. Base cover 2. Battery 3. Heat sink 4. Memory module 5. Right fan 6. USB Type-C bracket 7. System board 8. Graphics card-processor thermal bracket 9. Speaker 10. Display assembly 11. Palm-rest and keyboard assembly 12. Wireless-card bracket 13. I/O-board shield 14. I/O board 15. USB Type-C port bracket 16. I/O-board cable 17. Left fan 18. Display-assembly cable bracket 19. Solid-state drive 2 20. Solid-state drive 2 thermal bracket 21. Solid-state drive 1 22.
NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options. Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure.
Removing and installing components 13
Steps 1. Remove the eight screws (M2x3) that secure the base cover to the palm-rest and keyboard assembly. CAUTION: Do not pull on or pry the base cover at the side where the hinges are located; doing so may damage the base cover. CAUTION: The base cover is preassembled with the audio-daughter board. The pins at the bottom of the base cover are fragile. They ground the antennas and audio-daughter board. Place the base cover on a clean surface to avoid damage to the pins. 2.
NOTE: Disconnecting the battery cable, removing the battery, or draining the flea power clears the CMOS and resets the BIOS settings on your computer. NOTE: After your computer is reassembled and powered on, it prompts for the Real Time Clock (RTC) reset. When the RTC reset cycle occurs, the computer restarts several times and then an error message is displayed– "Time of day not set". Enter the BIOS when this error appears and set the date and time on your computer to resume normal functionality. 4.
Steps 1. Connect the battery cable to the system board. 2. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly. 3. Starting from the bottom-right corner snap the base cover. Work your way around to the middle of the base cover and then to the bottom-left corner and snap the base cover into place. 4. Replace the eight screws (M2x3) that secure the base cover to the palm-rest and keyboard assembly.
NOTE: Disconnecting the battery cable, removing the battery, or draining the flea power clears the CMOS and resets the BIOS settings on your computer. About this task The following image indicates the location of the battery and provides a visual representation of the removal procedure. Steps 1. Disconnect the battery cable from the system board, if it was not disconnected earlier. 2. Remove the four (M2x4) and four (M2x3) screws that secure the battery to the palm-rest and keyboard assembly. 3.
Steps 1. Align the screw holes on the battery with the screw holes on the palm-rest and keyboard assembly. 2. Adhere the tapes that secure the speaker cable to the battery. 3. Replace the four (M2x4) and four (M2x3) screws that secure the battery to the palm-rest and keyboard assembly. 4. Connect the battery cable to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Memory Removing the memory Prerequisites 1.
Steps 1. Pry the securing-clips on each end of the memory-module slot until the memory module pops up. 2. Slide and remove the memory module from the memory-module slot. NOTE: Repeat step 1 and step 2 to remove the other memory module if available on your computer. Installing the memory Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly at an angle, into the memory-module slot. 3. Press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. NOTE: Repeat step 1 to step 3 to install the other memory module if available on your computer. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer.
Steps 1. Remove the screw (M2x2) that secures the solid-state drive thermal bracket and the solid-state drive1 to the system board. 2. Slide the solid-state drive thermal bracket from the alignment post and lift it from the system board. 3. Slide and remove the solid-state drive1 from the solid-state drive slot. Installing the solid-state drive1 Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the notch on the solid-state drive1 with the tab on the solid-state drive slot. 2. Gently slide the solid-state drive1 into the solid-state drive slot. 3. Slide the solid-state drive thermal bracket into the alignment post on the system board. 4. Align the screw hole on the solid-state drive thermal bracket with the screw hole on the system board. 5. Replace the screw (M2x2) that secures the solid-state drive thermal bracket and the solid-state drive1 to the system board. Next steps 1.
Steps 1. Remove the screw (M2x2) that secures the solid-state drive thermal bracket and the solid-state drive2 to the system board. 2. Slide the solid-state drive thermal bracket from the alignment post and lift it from the system board. 3. Slide and remove the solid-state drive2 from the solid-state drive slot. Installing the solid-state drive2 Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the notch on the solid-state drive2 with the tab on the solid-state drive slot. 2. Gently slide the solid-state drive2 into the solid-state drive slot. 3. Slide the solid-state drive thermal bracket into the alignment post on the system board, and align the screw hole on the solid-state drive thermal bracket with the screw hole on the system board. 4. Replace the screw (M2x2) that secures the solid-state drive thermal bracket and the solid-state drive2 to the system board. Next steps 1.
2. Secure the M.2 2230 solid-state drive to the bracket with a M2x2 screw. 3. To install the M.2 2230 solid-state drive card to the solid-state drive card slot1, see installing the solid state drive1. To install the M.2 2230 solid-state drive card to the solid-state drive card slot2, see installing the solid state drive2. Fans Removing the right fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
Steps 1. Disconnect the fan cable from the system board. 2. Remove the two screws (M2x4) that secure the fan to the system board and palm-rest and keyboard assembly. 3. Slide the fan out of the heat sink and then lift it from the palm-rest and keyboard assembly. Installing the right fan Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Connect the fan cable to the system board. 2. Slide fan below the heat sink and align the screw holes on fan with the screw holes on the system board and palm-rest and keyboard assembly. 3. Replace the two screws (M2x4) that secure the fan to the system board and palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Removing the left fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2.
Steps 1. Remove the two screws (M2x4) that secure the I/O-board shield to the fan and palm-rest and keyboard assembly. 2. Lift the I/O-board shield off the system board. 3. Remove the screw (M2x4) that secures the fan to the system board. 4. Disconnect the fan cable from the system board. 5. Slide the fan out of the heat sink and lift the fan off the palm-rest and keyboard assembly.
Steps 1. Slide fan below the heat sink and align the screw hole on fan with the screw hole on the palm-rest and keyboard assembly. 2. Replace the screw (M2x4) that secures the fan to the system board. 3. Connect the fan cable to the system board. 4. Align the screw holes on the I/O-board shield with the screw holes on the fan and system board. 5. Replace the two screws (M2x4) that secure the I/O-board shield to the fan and palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2.
Steps 1. In reverse sequential order (as indicated on the heat sink), loosen the four captive screws that secure the heat sink to the system board. 2. Lift the heat sink off the system board. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. In sequential order (as indicated on the heat sink), tighten the four captive screws that secure the heat sink to the system board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Speakers Removing the speakers Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover.
Steps 1. Peel the tape, and disconnect the speaker cable from the system board. 2. Peel the tapes that secure the speaker cable to the battery. 3. Remove the two screws (M2x2) that secure the speakers to the palm-rest and keyboard assembly. 4. Note the speaker cable routing, and remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 5. Lift the speakers, along with the cables, off the palm-rest and keyboard assembly.
Steps 1. Using the alignment posts and rubber grommets, place the speakers on the slots of the palm-rest and keyboard assembly. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Adhere the tapes that secure the speaker cable to the battery. 4. Replace the two screws (M2x2) that secures the speakers to the palm-rest and keyboard assembly. 5. Connect the speaker cable to the system board and adhere the tape that secures the speaker cable to the system board.
Steps 1. Carefully lift the actuator to open the LED board connector on the system board. 2. Slide the LED board cable out from the connector on the system board. 3. Gently peel the LED board cable that is adhered to the palm-rest and keyboard assembly. 4. Remove the LED board from the computer. Installing the LED board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Carefully adhere the LED board onto the palm-rest and keyboard assembly. 2. Lift open the actuator and insert the LED board cable into the connector on the system board. 3. Close the actuator to firmly fix the LED board cable to the system board. Next steps 1. Install the battery. 2. Install the base cover. 3. Follow the procedure in After working inside your computer. I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2.
Steps 1. Disconnect the I/O-board cable from the system board and I/O board. 2. Lift the I/O-board cable from the system board. 3. Disconnect the screw (M2x4) that secures the USB Type-C port bracket to the system board and lift the bracket off the I/O board. 4. Lift the I/O board off the palm-rest and keyboard assembly. Installing the I/O board Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Place the I/O board on the palm-rest and keyboard assembly. 2. Align the screw hole on the USB Type-C port bracket with the screw hole on the system board. 3. Connect the screw (M2x4) that secures the USB Type-C port bracket to the system board. NOTE: Ensure to connect IO marked side of the I/O-board cable to the I/O daughter board and the side marked MB to the system board. 4. Connect the I/O-board cable to the connector on the system board and I/O board. Next steps 1. Install the right fan. 2.
Removing and installing components
Steps 1. Loosen the three captive screws that secure the display-assembly cable bracket to the system board. 2. Lift the display-assembly cable bracket off the system board. 3. Remove the two screws (M1.6x3) that secure the display-assembly cable holder to the palm-rest and keyboard assembly. 4. Disconnect the touchscreen cable and camera cable. 5. Remove the eight screws (M2.5x5.5) that secure the left and right display-assembly hinges to the palm-rest and keyboard assembly. 6.
Removing and installing components
Steps 1. Slide the palm-rest and keyboard assembly under the display-assembly hinges. 2. Align the screw holes on the palm-rest assembly with the screw holes on the right and left display-assembly hinges. 3. Replace the four screws (M2.5x5.5) and (M2.5x5.5) that secure the left hinge to the system board and the palm-rest and keyboard assembly. 4. Align the screw holes on the display-assembly cable holder with the screw holes on the palm-rest and keyboard assembly. 5.
System board Removing the system board Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: Before disconnecting the cables from the system board, note the location of the connectors so that you can reconnect the cables correctly after you replace the system board. NOTE: The Service Tag of your computer is stored in the system board. Enter the Service Tag in the BIOS setup program after you replace the system board.
Removing and installing components 43
Steps 1. Loosen the three captive screws that secure the display-assembly cable bracket to the system board. 2. Lift the display-assembly cable bracket off the system board. 3. Remove the two screws (M1.6x3) that secure the display-assembly cable holder to the palm-rest and keyboard assembly. 4. Disconnect the touch screen cable and camera cable. 5. Remove the screw (M1.6x3) that secures the wireless-card bracket to the system board. 6.
and then an error message is displayed- "Time of day not set". Enter the BIOS when this error appears and set the date and time on your computer to resume normal functionality. About this task The following image indicates the connectors on your system board. Figure 2. System-board connectors 1. Fingerprint reader-board cable 2. Antenna cables 3. Keyboard control-board cable The following images indicate the location of the system board and provide a visual representation of the installation procedure.
Removing and installing components
Steps 1. Align the screw holes on the system board with the screw holes on the palm-rest and keyboard assembly. 2. Replace the two screws (M2x4) that secure the system board to the palm-rest and keyboard assembly. 3. Connect the keyboard-control board cable to the system board and close the latch to secure the cable. 4. Align the screw holes on the Type-C bracket with the screw holes on the palm-rest and keyboard assembly. 5.
8. 9. 10. 11. Install the battery. Install the speakers. Install the base cover. Follow the procedure in After working inside your computer. Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the speakers. Remove the memory. Remove the solid state drive1. Remove the solid state drive2. Remove the heat sink.
Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the palm-rest and keyboard assembly and provides a visual representation of the installation procedure. Steps Place the palm-rest and keyboard assembly on a flat surface. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Install the system board. Install the display assembly.
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ SLN128938. Operating system Your Precision 5560 supports the following operating systems: ● ● ● ● ● Windows 10 Home, 64-bit Windows 10 Pro, 64-bit Windows 10 Pro for Workstation, 64-bit Ubuntu 20.04 LTS, 64-bit Red Hat Enterprise Linux 8.2 Downloading Windows drivers Steps 1. Turn on the notebook. 2. Go to Dell.com/support. 3.
4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop-down list, if applicable. Tab Moves to the next focus area. Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system.
Table 2. System setup options—System information menu (continued) Overview Battery State Displays the battery state. Health Displays the battery health. AC Adapter Displays whether an AC adapter is connected. If connected, the AC adapter type. PROCESSOR Processor Type Displays the processor type. Maximum Clock Speed Displays the maximum processor clock speed. Minimum Clock Speed Displays the minimum processor clock speed. Current Clock Speed Displays the current processor clock speed.
Table 3. System setup options—Boot options menu (continued) Boot options By default, Windows Boot Manager is selected By default, UEFI Hard Drive is selected Boot Sequence Displays the boot sequence. Advanced Boot Options Enable UEFI Network Stack Enables or disables UEFI Network Stack. Default: ON UEFI Boot Path Security Enables or disables the system to prompt the user to enter the Admin password when booting a UEFI boot path from the F12 boot menu. Default: Always Except Internal HDD Table 4.
Table 4. System setup options—System Configuration menu (continued) System Configuration Enable Thunderbolt Boot Support Enables or disables Thunderbolt Boot Support. Default: OFF EnableThunderbolt (and PCIe behind TBT) pre-boot modules Enables or disables to allow or disallow PCIe devices to be connected through a Thunderbolt adapter during pre-boot. Default: OFF Miscellaneous Devices Enables or disables various onboard devices. Enable Camera Enables or disables the camera.
Table 6. System setup options—Security menu (continued) Security Default: Disabled Enable Non-Admin Password Changes Enables or disables the user to change the system and hard drive password without the need for admin password. Default: ON Non-Admin Setup Changes Enable UEFI Capsule Firmware Updates Enables or disables BIOS updates through UEFI capsule update packages.
Table 6. System setup options—Security menu (continued) Security Intel SGX Enables or disables the Intel Software Guard Extensions (SGX) to provide a secured environment for running code/storing sensitive information. Default: Software Control Table 7. System setup options—Passwords menu Passwords Enable Strong Passwords Enables or disables strong passwords. Default: OFF Password Configuration Admin Password Min Specify the minimum number of characters allowed for Admin password.
Table 9. System setup options—Expert Key Management menu (continued) Expert Key Management Default: PK Table 10. System setup options—Performance menu Performance Multi-Core Support Active Cores Changes the number of CPU cores available to the operating system. The default value is set to the maximum number of cores.
Table 11. System setup options—Power Management menu (continued) Power Management Default: Adaptive. Battery settings are adaptively optimized based on your typical battery usage pattern. Enable Advanced Battery Charge Configuration Enables Advanced Battery Charge Configuration from the beginning of the day to a specified work period. Advanced Battery Charged maximizes battery health while still supporting heavy use during the work day.
Table 13. System setup options—POST Behavior menu (continued) POST Behavior NOTE: Errors deemed critical to the operation of the computer hardware will always halt the computer. Enable Adapter Warnings Enables or disables the computer to display adapter warning messages when adapters with too little power capacity are detected. Default: ON Enable Dock Warning Messages Enables or disables dock warning messages. Default: ON Fastboot Configures the speed of the UEFI boot process. Default: Thorough.
Table 15. System setup options—Maintenance menu (continued) Maintenance BIOS Recovery from Hard Drive Enables the computer to recover from a bad BIOS image, as long as the Boot Block portion is intact and functioning. Default: ON NOTE: BIOS recovery is designed to fix the main BIOS block and cannot work if the Boot Block is damaged. In addition, this feature cannot work in the event of EC corruption, ME corruption, or a hardware issue. The recovery image must exist on an unencrypted partition on the drive.
System and setup password Table 18. System and setup password Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer. CAUTION: The password features provide a basic level of security for the data on your computer.
The System Security screen is displayed. 2. In the System Security screen, verify that Password Status is Unlocked. 3. Select System Password, alter or delete the existing system password and press Enter or Tab. 4. Select Setup Password, alter or delete the existing setup password and press Enter or Tab. NOTE: If you change the System and/or Setup password, re enter the new password when prompted. If you delete the System and Setup password, confirm the deletion when prompted. 5.
5 Troubleshooting Dell SupportAssist Pre-boot System Performance Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally.
Table 19. Power and battery-charge status light Power and battery-charge status light Status of computer Solid white ● The power adapter is connected and the battery is fully charged. ● The power adapter is connected and the battery has more than five percent charge. Amber The computer is running on battery and the battery has less than five percent charge. Off The computer is in sleep state, hibernation, or turned off.
● Start the RTC reset with the computer powered off and connected to AC power. ● Press and hold the power button for thirty (30-35) seconds. ● The computer RTC Reset occurs after you release the power button. NOTE: For more information, see the knowledge base article 000125880 at https://www.dell.com/support/. Updating the BIOS in Windows Prerequisites It is recommended to update your BIOS (System Setup) when you replace the system board or if an update is available.
4. Restart the computer and press F12 when the Dell logo is displayed on the screen. 5. Boot to the USB drive from the One Time Boot Menu. 6. Type the BIOS setup program filename and press Enter. 7. The BIOS Update Utility appears. Follow the instructions on the screen to complete the BIOS update. Flashing the BIOS (F12 One-Time Boot Menu) BIOS Flash Update using the USB in F12 One-Time Boot Menu. Steps 1.
2. Remove the base cover. NOTE: The battery must be disconnected from the system board (see Step 3 in removing base cover 3. Press and hold the power button for 15 seconds to drain the flea power. 4. Install the base cover. 5. Turn on your computer. Recovering the operating system When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell SupportAssist OS Recovery.
BIOS recovery using hard drive About this task NOTE: Ensure that you have the previous version and the latest version of the BIOS from the Dell support site available to use. NOTE: Ensure that you have the file type extensions visible in the operating system (OS). Steps 1. Browse to the location of the BIOS update executable (.exe) files. 2. Rename the BIOS executable files to BIOS_PRE.rcv for the earlier version of the BIOS and BIOS_CUR.rcv for the latest version of the BIOS.
For example, if the file name is PowerEdge_T30_0.0.5.exe, rename it to BIOS_IMG.rcv 3. Copy the BIOS_IMG.rcv file to the root directory of the USB key. 4. If not plugged in, plug in the USB drive, restart the system, press F2 to enter the System Setup, and then press power button to shut down the system. 5. Start the system. 6. While the system is starting up, press the Ctrl+Esc keys while holding the power button until the BIOS Recovery Menu dialog box is displayed. 7.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 21. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
