Precision 3560 Service Manual Regulatory Model: P104F Regulatory Type: P104F001, January 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 7 Before working inside your computer............................................................................................................................. 7 Safety precautions..............................................................................................................................................................
Assembly inner frame....................................................................................................................................................... 38 Removing the assembly inner frame.......................................................................................................................38 Installing the assembly inner frame.........................................................................................................................40 LED board..............
Display hinges.....................................................................................................................................................................82 Removing the display hinges.................................................................................................................................... 82 Installing the display hinges.......................................................................................................................................
Chapter 7: Getting help and contacting Dell...............................................................................
1 Working inside your computer Topics: • • • • • Before working inside your computer Safety precautions Electrostatic discharge—ESD protection ESD field service kit After working inside your computer Before working inside your computer About this task NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Steps 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power > Shut down.
Unplugging, pressing and holding the power button for 15 seconds should discharge residual power in the system board. Remove the battery from notebooks. Bonding Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through the use of a field service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare metal and never to a painted or non-metal surface.
● ● ● ● ● mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week.
2 10 Major components of your computer
Major components of your computer Major components of your computer 11
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17.
3 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
NOTE: Some systems have magnetic surfaces. Ensure that the screws are not left attached to such surface when replacing a component. NOTE: Screw color may vary with the configuration ordered. Table 1. Precision 3560 screw list Component Screw type Quantity Base cover Captive screws 8 WLAN card bracket Captive screw 1 WWAN card bracket Captive screw 1 M.2 2230 solid-state drive M2x4 1 M.
Table 1. Precision 3560 screw list (continued) Component Screw type Quantity Display hinge M2.5x3.5 (display hinge to display back cover) 4 Display panel M2.5x3.5 4 Screw image Subscriber Identity Module (SIM) card Removing the SIM card Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: SIM card or SIM card tray removal is only available on systems that are shipped with WWAN module.
Steps 1. Insert a pin into the hole of the SIM card tray and push inward until the tray is released 2. Slide the SIM card tray out of the slot on the computer. 3. Remove the SIM card from the SIM card tray. 4. Slide the SIM card tray into the slot, until it clicks into place. Installing the SIM card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Insert a pin into the hole of the SIM card tray and push inward until the tray is released 2. Slide the SIM card tray out of the slot on the computer. 3. Place the SIM card into the SIM card tray with the metallic contact facing up. 4. Align the SIM card tray with the slot on the computer and carefully slide it in. 5. Slide the SIM card tray into the slot, until it clicks into place. Next steps 1. Follow the procedure in After working inside your computer.
Steps 1. Push the microSD card to release it from the computer. 2. Slide the microSD card out of the computer. Installing the microSD card About this task The following image indicates the location of the microSD card and provides a visual representation of the installation procedure. Steps 1. Align the microSD card to its slot on the computer. 2. Slide the microSD card into the slot until it clicks into place.
Next steps Follow the procedures in After working inside your computer. Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the SIM card. 3. Remove the microSD card. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure.
Removing and installing components
Steps 1. Loosen the eight captive screws that secure the base cover to the palm-rest assembly and keyboard assembly. 2. Using a plastic scribe, pry the base cover from the U-shaped indents at the top edge of the base cover to remove the base cover from the palm-rest assembly and keyboard assembly. 3. Grasp the left side and the right side of the base cover and remove the base cover from the palm-rest assembly and keyboard assembly.
Removing and installing components
Steps 1. Connect the battery cable to the system board. 2. Align the screw holes on the base cover with the screw holes on the palm-rest assembly and keyboard assembly, and then snap the base cover into place. 3. Tighten the eight captive screws that secure the base cover to the palm-rest assembly and keyboard assembly. Next steps 1. Install the microSD card. 2. Install the SIM card. 3. Follow the procedure in After working inside your computer. WLAN card Removing the WLAN card Prerequisites 1. 2. 3. 4.
Steps NOTE: When removing the WLAN card from the system, if the adhesive pad which helps secure the WLAN card in place is removed from the system along with the WLAN card, adhere it back to the system. 1. Loosen the single captive screw that secures the WLAN card bracket to the WLAN card. 2. Slide and remove the WLAN card bracket off the WLAN card. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the WLAN card slot.
Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme: Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black 2. Place the wireless-card bracket on the wireless card. 3. Align the notch on the wireless card with the tab on the wireless-card slot. 4. Slide the wireless card at an angle into the wireless-card slot. 5.
WWAN card Removing the WWAN card Prerequisites 1. 2. 3. 4. Follow the procedure in Before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. About this task The following image indicates the location of the WWAN card and provide a visual representation of the removal procedure. Steps 1. Loosen the single captive screw that secures the WWAN card bracket to the WWAN card. 2. Slide and remove the WWAN card bracket off the WWAN card. 3.
Installing the WWAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the WWAN card and provides a visual representation of the installation procedure. Steps 1. Connect the antenna cables to the WWAN card. The following table provides the antenna-cable color scheme: Table 3.
NOTE: For instructions on how to find your computer's IMEI (International Mobile Station Equipment Identity) number, see the knowledge base article 000143678 at www.dell.com/support. Next steps 1. 2. 3. 4. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer. Solid-state drive Removing the M.2 2280 solid-state drive Prerequisites 1. 2. 3. 4. Follow the procedure in Before working inside your computer. Remove the SIM card.
Installing the M.2 2280 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task NOTE: Slot 2 can only support M.2 Gen 4 PCIe x4 NVMe solid-state drive. You can refer the below procedure to install the M.2 2280 solid-state drive in both SLOT 1 and SLOT 2. The following image indicates the location of the M.2 2280 solid-state drive and provides a visual representation of the installation procedure. Steps 1.
About this task The following images indicate the location of the M.2 2230 solid-state drive and provide a visual representation of the removal procedure. Steps 1. Remove the single screw (M2x4) that secures the M.2 2230 solid-state drive to the system board. 2. Slide and remove the M.2 2230 solid-state drive from the solid-state drive slot on the system board. Installing the M.
Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 2. Slide the M.2 2230 solid-state drive into the solid-state drive slot on the system board. 3. Replace the screw (M2x4) that secures the M.2 2230 solid-state drive to the system board. Next steps 1. 2. 3. 4. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer. Memory modules Removing the memory modules Prerequisites 1. 2. 3. 4.
Installing the memory modules Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the memory modules and provides a visual representation of the installation procedure. Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place.
● Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and operate the computer solely on battery power—the battery is fully discharged when the computer no longer turns on when the power button is pressed. ● Do not crush, drop, mutilate, or penetrate the battery with foreign objects. ● Do not expose the battery to high temperatures, or disassemble battery packs and cells. ● Do not apply pressure to the surface of the battery. ● Do not bend the battery.
Steps 1. Disconnect the battery cable from the system board, if it was not disconnected earlier. 2. Remove the two screws (M2x4) that secure the battery to the palm-rest assembly and keyboard assembly. 3. Lift the battery off the palm-rest assembly and keyboard assembly. Installing the 3-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Removing the 4-cell battery Prerequisites 1. 2. 3. 4. Follow the procedure in Before working inside your computer. Remove the SIM card Remove the microSD card. Remove the base cover. NOTE: If battery is disconnected from system board for service, then there is a delay during system boot-up as the system undergoes RTC battery reset. About this task The following images indicate the location of the battery and provide a visual representation of the removal procedure. Steps 1.
Steps 1. Align and place the battery from the left side on the computer. 2. Replace the three screws (M2x4) that secure the battery to the palm-rest assembly and keyboard assembly. 3. Connect the battery cable to the system board. Next steps 1. 2. 3. 4. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer. Battery cable Removing the battery cable Prerequisites 1. 2. 3. 4. 5.
Steps 1. Flip the battery and unroute the battery cable from the routing guides on the battery. 2. Disconnect the battery cable from the connector on the battery. 3. Lift the battery cable away from the battery. Installing the battery cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align and place the battery cable on the battery. 2. Route the battery cable through the routing guides on the battery. 3. Connect the battery cable to the connector on the battery. Next steps 1. 2. 3. 4. 5. Install the battery. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer. Assembly inner frame Removing the assembly inner frame Prerequisites 1. 2. 3. 4. 5. 6. 7.
Removing and installing components 39
Steps 1. Unroute the antenna cables from the routing guides on the assembly inner frame. 2. Remove the screw (M2x3) that secures the fingerprint bracket to the assembly inner frame. 3. Disconnect the speaker cable from the connector on the system board, and unroute the speaker cable from the routing guides on the assembly inner frame. 4. Remove the eleven screws (M2x3) that secure the assembly inner frame to the system board and the palm-rest assembly . 5.
Removing and installing components 41
Steps 1. Align the screw holes on the assembly inner frame with the screw holes on the system board and the palm-rest assembly. NOTE: Ensure that the tab on the top-left corner of the assembly inner frame is installed underneath the tab on the palm-rest assembly. 2. Replace the eleven screws (M2x3) that secure the assembly inner frame to the system board and the palm-rest assembly. 3. Place the fingerprint bracket on the assembly inner frame. 4.
LED board Removing the LED board Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. Follow the procedure in Before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the WLAN card. Remove the WWAN card. Remove the battery. Remove the assembly inner frame. About this task The following image indicates the location of the LED board and provides a visual representation of the removal procedure. Steps 1.
About this task The following image indicates the location of the LED board and provides a visual representation of the installation procedure. Steps 1. Align the screw hole on the LED board with the screw hole on the palm-rest assembly. 2. Replace the single screw (M2x3) to secure the LED board to the palm-rest assembly. 3. Route the LED-board cable and connect the cable to the connector on the system board. 4. Route the smartcard reader cable on the palm-rest assembly. 5.
4. Remove the base cover. 5. Remove the battery. About this task The following images indicate the location of the system fan and provide a visual representation of the removal procedure. Steps CAUTION: Do not damage the thermal fan sponge during any replacement procedures. Damaging the sponge reduces the effectiveness of the heat dispersion. 1. Disconnect the system-fan cable from the system board. 2. Remove the two screws (M2x3) that secure the system fan to the palm-rest assembly. 3.
Steps 1. Align the screw holes on the system fan with the screw holes on the palm-rest assembly. 2. Replace the two screws (M2x3) to secure the system fan to the palm-rest assembly. 3. Connect the system-fan cable to the connector on the system board. Next steps 1. 2. 3. 4. 5. Install the battery. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer.
Steps 1. Remove the screw (M2x3) that secures the heat sink to the palm-rest assembly. 2. Loosen the four captive screws that secure the heat sink to the system board. 3. Lift the heat sink off the system board. Installing the heat sink (for computers shipped with integrated graphics card) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. Tighten the four captive screws that secure the heat sink to the system board. 3. Replace the screw (M2x3) that secures the heat sink to the palm-rest assembly. Next steps 1. 2. 3. 4. 5. Install the battery. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer.
Steps 1. Remove the screw (M2x3) that secures the heat sink to the palm-rest assembly 2. Loosen the seven captive screws that secure the heat sink to the system board. 3. Lift the heat sink off the system board. Installing the heat sink (for computers shipped with discrete graphics card) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. Tighten the seven captive screws that secure the heat sink to the system board. 3. Replace the screw (M2x3) that secures the heat sink to the palm-rest assembly. Next steps 1. 2. 3. 4. 5. Install the battery. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer. Speakers Removing the speaker Prerequisites 1. 2. 3. 4. 5. 6.
About this task The following images indicate the location of the speaker and provide a visual representation of the removal procedure. Steps 1. Unroute the speaker cable from the routing guides on the palm-rest assembly. 2. Lift the speakers along with the cable off the palm-rest assembly. Installing the speaker Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align and place the speakers on the palm-rest assembly. 2. Route the speaker cable through the routing guide on palm-rest assembly. Next steps 1. 2. 3. 4. 5. 6. Install the assembly inner frame Install the battery. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer. System board Removing the system board Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Follow the procedure in Before working inside your computer.
Removing and installing components 53
Steps NOTE: The system board can be removed and installed along with the thermal module attached, to preserve the thermal bond between the system board and heat-sink. In order to do so, technicians must remove the two M2x5 screws securing the system fan to the palm-rest assembly. 1. Disconnect the fingerprint cable from the connector on the system board. 2. Peel the adhesive tape and disconnect the sensor-board cable from the connector on the system board. 3.
Steps 1. Flip the system board and connect the coin-cell battery cable to the connector on the system board. 2. Flip over and slide the system board to make the USB Type-C connector to toe-in to the hinge saddle and align the screw holes on the system board with the screw holes on the palm-rest assembly and keyboard assembly. 3. Replace the three screws (M2x3) to secure the system board to the palm-rest assembly and keyboard assembly. 4.
3. 4. 5. 6. 7. 8. 9. 10. Install the battery. Install the WWAN card. Install the WLAN card. Install the memory module. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer. Power-button board Removing the power-button board Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Follow the procedure in Before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the WLAN card.
Steps 1. Remove the two screws (M2x2) that secure the power-button board to the palm-rest assembly. 2. Lift the power-button board off the palm-rest assembly. Installing the power-button board About this task The following images indicate the location of the power-button board and provide a visual representation of the installation procedure. Steps 1. Align and place the power-button board on the palm-rest assembly. 2.
Smart card reader Removing the smart card reader Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. Follow the procedure in Before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the WLAN card. Remove the WWAN card. Remove the battery. Remove the assembly inner frame. NOTE: For models with smart card reader configuration, the smart card reader is pre-installed in the replacement palm-rest assembly.
Steps 1. Open the latch and disconnect the smart card reader cable from the connector on the USH board. 2. Remove the two screws (M2x3) that secure the smart card reader to the palm-rest assembly. 3. Lift the smart card reader off the palm-rest assembly. Installing the smart card reader Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align and place the smart card reader on the palm-rest assembly. 2. Replace the two screws (M2x3) that secure the smart card reader to the palm-rest assembly. 3. Connect the smart card reader cable to the connector on the USH board. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 60 Install the assembly inner frame. Install the battery. Install the WWAN card. Install the WLAN card. Install the base cover. Install the microSD card. Install the SIM card.
Keyboard assembly Removing the keyboard assembly Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Follow the procedure in Before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the WLAN card. Remove the WWAN card. Remove the battery. Remove the system fan. Remove the assembly inner frame. Remove the system board.
Steps 1. Open the latch and disconnect the backlight cable and the keyboard cable from the connector on the clickpad. 2. Open the plastic tapes on the keyboard assembly to access the keyboard assembly screws. 3. Remove the 26 screws (M2x2) that secure the keyboard assembly to the palm-rest assembly. 4. Remove the keyboard assembly off the palm-rest assembly.
Steps 1. Align and place the keyboard assembly on the palm-rest assembly. 2. Replace the 26 screws (M2x2) that secure the keyboard assembly to the palm-rest assembly. 3. Close the plastic tapes to cover the keyboard assembly screws. 4. Connect the backlight cable and the keyboard cable to the connector on the clickpad. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Install the system board. Install the assembly inner frame. Install the system fan. Install the battery. Install the WWAN card.
Keyboard bracket Removing the keyboard bracket Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Follow the procedure in Before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the WLAN card. Remove the WWAN card. Remove the battery. Remove the system fan. Remove the assembly inner frame. Remove the system board. Remove the keyboard assembly.
About this task The following image indicates the location of the keyboard bracket and provides a visual representation of the installation procedure. Steps 1. Align and place the keyboard on the keyboard bracket. 2. Replace the ten screws (M2x2) to secure the keyboard to the keyboard bracket. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Install the keyboard assembly. Install the system board. Install the assembly inner frame. Install the system fan. Install the battery. Install the WWAN card.
5. Remove the WLAN card. 6. Remove the WWAN card. About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure.
Steps 1. Peel the adhesive tape and disconnect the sensor-board cable from the connector on the system board. 2. Remove the two screws (M2x3) that secure the eDP cable bracket to the system board. 3. Lift the eDP cable bracket away from the system. 4. Peel the tape that secures the display cable to the system board.
5. Using the pull tab, disconnect the display cable from the connector on the system board. 6. Disconnect the eDP cable from the connector on the system board and unroute it from the routing guide. 7. Open the display assembly to a 180 degree and flip over the computer, and then place the computer on a flat surface. 8. Remove the six screws (M2.5x5) that secure the display hinges to the system board. 9. Remove the display assembly off the computer.
Steps 1. Place the display assembly on the system, and align the screw holes on the display hinges with screw holes on the system board. 2. Replace the six screws (M2.5x5) that secure the display hinges to the system board. 3. Close the display. 4. Connect the sensor-board cable to the connector on the system board and adhere the tape to secure the cable to the system board. 5. Route the display and eDP cable through the routing guide on the system board. 6.
Next steps 1. 2. 3. 4. 5. 6. Install the WWAN card. Install the WLAN card. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer. Display bezel Removing the display bezel Prerequisites 1. 2. 3. 4. 5. Follow the procedure in Before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the display assembly.
1. Using a plastic scribe, pry open the recesses near the left and right hinges on the bottom edge of the display bezel. 2. Carefully work your way around the edges of the display bezel to release it from the display back cover. 3. Lift the display bezel from the display assembly. Installing the display bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Display panel Removing the display panel Prerequisites 1. 2. 3. 4. 5. 6. Follow the procedure in Before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the display assembly. Remove the display bezel. About this task The following images indicate the location of the display panel and provide a visual representation of the removal procedure.
Removing and installing components 73
Steps NOTE: The display panel is preassembled with the display brackets as a single service part. Do not pull the Stretch Release (SR) tapes and separate the brackets from the display panel. 1. Remove the four screws (M2.5x3.5) that secure the display panel to the display back cover. NOTE: While removing the display panel, disengage the display panel tabs from the display cover before flipping it over 2. Lift and open the display panel to access the display cable. 3.
Removing and installing components 75
Steps 1. Connect the display cable to the connector on the display panel and close the latch. 2. Adhere the conductive tape to secure the display cable to the display panel. 3. Close the display panel and the display back cover to assemble. NOTE: Ensure that the display panel tabs are inserted into the slots on the display cover. 4. Replace the four screws (M2.5x3.5) to secure the display panel to the display back cover. Next steps 1. 2. 3. 4. 5. 6. 76 Install the display bezel.
Camera/microphone module Removing the camera/microphone module Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. Follow the procedure in Before working inside your computer. Remove the SIM card Remove the microSD card. Remove the base cover. Remove the display assembly. Remove the display bezel. Remove the display hinges. Remove the display panel. About this task The following images indicate the location of the camera/microphone module and provide a visual representation of the removal procedure. Steps 1.
Steps 1. Align and place the camera/microphone module into the slot on the display back cover. 2. Connect the camera/microphone cable to the connector on the camera/microphone module. Next steps 1. 2. 3. 4. 5. 6. 7. 8. Install the display panel. Install the display hinges. Install the display bezel. Install the display assembly. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer.
Steps 1. Disconnect the eDP/display cable from the connector on the camera/microphone module. 2. Peel the conductive tape and unroute the eDP/display cable to release it from adhesive and lift the eDP/display cable from the display back cover. Installing the eDP/display cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Connect the eDP/display cable to the connector on the camera. 2. Adhere the eDP/display cable to the display back cover. 3. Adhere the conductive tape and route the eDP/display cable to the display back cover. Next steps 1. 2. 3. 4. 5. 6. 7. Install the display panel. Install the display bezel. Install the display assembly. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer.
3. 4. 5. 6. 7. Remove Remove Remove Remove Remove the the the the the microSD card. base cover. display assembly. display bezel. display panel. About this task The following images indicate the location of the sensor board and provide a visual representation of the removal procedure. Steps 1. Open the latch and disconnect the display cable from connector on the sensor board. 2. Gently lift the sensor board away from the display back cover.
Steps 1. Align and place the sensor board on the display back cover. 2. Connect the display cable to the connector on the sensor board and close the latch. Next steps 1. 2. 3. 4. 5. 6. 7. Install the display panel. Install the display bezel. Install the display assembly. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer. Display hinges Removing the display hinges Prerequisites 1. 2. 3. 4. 5. 6. 7.
Steps 1. Remove the single screw (M2x3.5) that secures the right hinge to the display back cover. 2. Lift and remove the right hinge from the display back cover. 3. Remove the single screw (M2x3.5) that secures the left hinge to the display back cover. 4. Lift and remove the left hinge from the display back cover. Installing the display hinges Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the screw hole on the left hinge with the screw hole on the display back cover. 2. Replace the single screw (M2x3.5) to secure the left hinge to the display back cover. 3. Align the screw hole on the right hinge with the screw hole on the display back cover. 4. Replace the single screw (M2x3.5) to secure the right hinge to the display back cover. Next steps 1. 2. 3. 4. 5. 6. 7. 84 Install the display panel. Install the display bezel. Install the display assembly. Install the base cover.
Display back cover Removing the display back cover Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Follow the procedure in Before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the display assembly. Remove the display bezel. Remove the display panel. Remove the camera/microphone module. Remove the eDP/display cable. Remove the sensor board. Remove the display hinges.
About this task The following images indicate the location of the display back cover and provides a visual representation of the installation procedure. Steps Place the display back cover on a flat surface. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Install the display hinges. Install the sensor board. Install the eDP/display cable. Install the camera/microphone module. Install the display panel. Install the display bezel. Install the display assembly. Install the base cover. Install the microSD card.
7. 8. 9. 10. 11. 12. 13. Remove Remove Remove Remove Remove Remove Remove the the the the the the the assembly Inner frame. system fan. battery. system board. smart card reader. keyboard assembly. display assembly. About this task NOTE: For models shipped with WLAN antennas only, the dummy SIM-card slot filler is a separate service part and is not included with replacement palm rest. As a result, the dummy SIM-card slot filler must be removed and then reinstalled when replacing the palm-rest assembly.
Steps 1. Place the dummy SIM-card slot filler into its compartment on the palm rest. NOTE: Ensure that the dummy SIM-card slot filler is aligned with the ribs on the palm-rest assembly. 2. Press the dummy SIM-card slot filler until it clicks into place and ensure it fits securely into the SIM card slot. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Install the display assembly. Install the keyboard assembly Install the smart card reader. Install the system board. Install the battery.
5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Remove the Remove the Remove the Remove the Remove the Remove the Remove the Remove the Remove the Remove the NOTE: For assembly. WLAN card. WWAN card. assembly Inner frame. system fan. battery. system board. smart card reader. keyboard assembly. display assembly. dummy SIM-card slot filler (only for non-WWAN configuration).
Steps Place the palm-rest assembly on a flat surface. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 90 Install the dummy SIM-card slot filler (only for non-WWAN configuration). Install the display assembly. Install the keyboard assembly Install the smart card reader. Install the system board. Install the battery. Install the system fan. Install the assembly inner frame. Install the WWAN card. Install the WLAN card. Install the base cover. Install the microSD card. Install the SIM card.
4 Software This chapter details the supported operating systems along with instructions on how to install the drivers. Topics: • • Operating system Downloading the drivers Operating system ● Windows 10 Pro, 64-bit ● Windows 10 Home, 64-bit ● Ubuntu Linux 20.04 LTS, 64-bit Downloading the drivers Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit.
5 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference. Use the BIOS Setup program for the following purposes: ● Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
Keys Navigation Esc Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system. One time boot menu To enter one time boot menu, turn on your computer, and then press F12 immediately. NOTE: It is recommended to shutdown the computer if it is on. The one-time boot menu displays the devices that you can boot from including the diagnostic option.
Table 4. System setup options—System information menu (continued) Overview Ownership Tag Displays the Ownership Tag of the computer. Signed Firmware Update Displays whether the Signed Firmware Update is enabled on your computer. Battery Information Primary Displays that battery is primary. Battery Level Displays the battery level of the computer. Battery State Displays the battery state of the computer. Health Displays the battery health of the computer.
Table 4. System setup options—System information menu (continued) Overview Cellular Device Displays the M.2 PCIe SSD information of the computer. Table 5. System setup options—Boot Configuration menu Boot Configuration Boot Sequence Boot mode Displays the boot mode. Boot Sequence Displays the boot sequence. Secure Digital (SD) Card Boot Enable or disable the SD card read-only boot. By default, the Secure Digital (SD) Card Boot option is not enabled.
Table 6. System setup options—Integrated Devices menu (continued) Integrated Devices Enable Thunderbolt (and PCIe behind TBT) pre-boot modules Enable or disable the PCIe devices that are connected through a Thunderbolt adapter to execute the PCIe devices UEFI Option ROM (if present) during pre-boot. By default, the Enable Thunderbolt (and PCIe behind TBT) pre-boot modules option is disabled. Disable USB4 PCIE Tunneling Disable the USB4 PCIE Tunneling option. By default, the option is disabled.
Table 7. System setup options—Storage menu (continued) Storage Enable MediaCard Secure Digital (SD) Card Enable or disable the SD card. By default, the Secure Digital (SD) Card option is enabled. Secure Digital (SD) Card Read-Only Mode Enable or disable the SD card read-only mode. By default, the Secure Digital (SD) Card Read-Only Mode option is not enabled. Table 8.
Table 9. System setup options—Connection menu (continued) Connection By default, the option is disabled. Control WWAN radio Sense the connection of the computer to a wired network and subsequently disable the selected wireless radios (WWAN). By default, the option is disabled. HTTPs Boot Feature HTTPs Boot Enable or disable the HTTPs Boot feature. By default, the HTTPs Boot option is enabled. HTTPs Boot Mode With Auto Mode, the HTTPs Boot extracts Boot URL from the DHCP.
Table 11. System setup options—Security menu Security TPM 2.0 Security TPM 2.0 Security On Enable or disable TPM 2.0 security options. By default, the TPM 2.0 Security On option is enabled. Attestation Enable Enables to control whether the Trusted Platform Module (TPM) Endorsement Hierarchy is available to the operating system. By default, the Attestation Enable option is enabled.
Table 12. System setup options—Passwords menu (continued) Passwords Upper Case Letter Reinforces password must have at least one upper case letter. By default, the option is disabled. Lower Case Letter Reinforces password must have at least one lower case letter. By default, the option is disabled. Digit Reinforces password must have at least one digit. By default, the option is disabled. Special Character Reinforces password must have at least one special character.
Table 13. System setup options—Update, Recovery menu (continued) Update, Recovery By default, the option is enabled. BISOConnect Enable or disable cloud Service OS recovery if the main operating system fails to boot with the number of failures equal to or greater than the value specified by the Auto OS Recovery Threshold setup option and local Service OS does not boot or is not installed. By default, the option is enabled.
Table 16. System setup options—Pre-boot Behavior menu Pre-boot Behavior Adapter Warnings Enable Adapter Warnings Enable or disable the warning messages during boot when the adapters with less power capacity are detected. By default, the option is enabled. Warning and Errors Enable or disable the action to be done when a warning or error is encountered. By default, the Prompt on Warnings and Errors option is enabled. Fastboot Enable to set the speed of the boot process.
Table 18. System setup options—Performance menu (continued) Performance Intel TurbocBoost Technology Enable Intel Turbo Boost Technology Enable or disable Intel TurboBoost mode of the processor. By default, the option is enabled. Intel Hyper-Threading Technology Enable Intel Hyper-Threading Technology Enable or disable Hyper-Threading in the processor. By default, the option is enabled.
4. Select the operating system installed on your computer. 5. In the Category drop-down list, select BIOS. 6. Select the latest version of BIOS, and click Download to download the BIOS file for your computer. 7. After the download is complete, browse the folder where you saved the BIOS update file. 8. Double-click the BIOS update file icon and follow the on-screen instructions. For more information, see knowledge base article 000124211 at www.dell.com/support.
Updating from the One-Time boot menu To update your BIOS from the F12 One-Time boot menu, you need the following: ● ● ● ● USB drive formatted to the FAT32 file system (key does not have to be bootable) BIOS executable file that you downloaded from the Dell Support website and copied to the root of the USB drive AC power adapter that is connected to the computer Functional computer battery to flash the BIOS Perform the following steps to perform the BIOS update flash process from the F12 menu: CAUTION: Do
Use the following guidelines to assign the system password: ● A password can have up to 32 characters. ● The password can contain the numbers 0 through 9. ● Only lower case letters are valid, upper case letters are not allowed. ● Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). 3. Type the system password that you entered earlier in the Confirm new password field and click OK. 4. Press Esc and a message prompts you to save the changes. 5.
6 Troubleshooting Topics: • • • • • • • • • Handling swollen Lithium-ion batteries Dell SupportAssist Pre-boot System Performance Check diagnostics Built-in self-test (BIST) System diagnostic lights Recovering the operating system Real-Time Clock (RTC Reset) Backup media and recovery options WiFi power cycle Drain residual flea power (perform hard reset) Handling swollen Lithium-ion batteries Like most laptops, Dell laptops use lithium-ion batteries.
Dell SupportAssist Pre-boot System Performance Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally.
3. If there is a failure with the system board, the battery status LED will flash one of the following error codes for 30 seconds: Table 21. LED error codes Blinking Pattern Possible Problem Amber White 2 1 CPU Failure 2 8 LCD Power Rail Failure 1 1 TPM Detection Failure 2 4 Unrecoverable SPI Failure 4. If there is no failure with the system board, the LCD will cycle through the solid color screens described in the LCD-BIST section for 30 seconds and then power off.
System diagnostic lights Battery-status light Indicates the power and battery-charge status. Solid white — Power adapter is connected and the battery has more than 5 percent charge. Amber — Computer is running on battery and the battery has less than 5 percent charge. Off ● Power adapter is connected and the battery is fully charged. ● Computer is running on battery and the battery has more than 5 percent charge. ● Computer is in sleep state, hibernation, or turned off.
Blinking Pattern Problem description Suggested resolution 3 2 PCI or Video card/chip failure Replace the system board. 3 3 BIOS recovery image not found Flash latest BIOS version. If problem persists, replace the system board. 3 4 BIOS recovery image found but invalid Flash latest BIOS version. If problem persists, replace the system board. 3 5 Power rail failure Replace the system board. 3 6 Flash corruption detected by SBIOS. Replace the system board.
WiFi power cycle About this task If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device. Steps 1. Turn off your computer. 2. Turn off the modem. 3. Turn off the wireless router. 4. Wait for 30 seconds. 5. Turn on the wireless router. 6. Turn on the modem. 7.
7 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 22. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.