Precision 3560 Service Manual Regulatory Model: P104F Regulatory Type: P104F001, January 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 6 Before working inside your computer.............................................................................................................................6 Safety precautions..............................................................................................................................................................
Assembly inner frame....................................................................................................................................................... 37 Removing the assembly inner frame....................................................................................................................... 37 Installing the assembly inner frame.........................................................................................................................39 LED board.............
Display hinges......................................................................................................................................................................81 Removing the display hinges..................................................................................................................................... 81 Installing the display hinges.......................................................................................................................................
1 Working inside your computer Topics: • • • • • Before working inside your computer Safety precautions Electrostatic discharge—ESD protection ESD field service kit After working inside your computer Before working inside your computer About this task NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Steps 1. Save and close all open files and exit all open applications. 2. Shut down your computer. Click Start > Power > Shut down.
Unplugging, pressing and holding the power button for 15 seconds should discharge residual power in the system board. Remove the battery from notebooks. Bonding Bonding is a method for connecting two or more grounding conductors to the same electrical potential. This is done through the use of a field service electrostatic discharge (ESD) kit. When connecting a bonding wire, ensure that it is connected to bare metal and never to a painted or non-metal surface.
● ● ● ● ● mat, and the hardware is known as bonding. Use only Field Service kits with a wrist strap, mat, and bonding wire. Never use wireless wrist straps. Always be aware that the internal wires of a wrist strap are prone to damage from normal wear and tear, and must be checked regularly with a wrist strap tester in order to avoid accidental ESD hardware damage. It is recommended to test the wrist strap and bonding wire at least once per week.
2 Major components of your computer 9
Major components of your computer 10 Major components of your computer
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17.
3 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered.
NOTE: Some systems have magnetic surfaces. Ensure that the screws are not left attached to such surface when replacing a component. NOTE: Screw color may vary with the configuration ordered. Table 1. Precision 3560 screw list Component Screw type Quantity Base cover Captive screws 8 WLAN card bracket Captive screw 1 WWAN card bracket Captive screw 1 M.2 2230 solid-state drive M2x4 1 M.
Table 1. Precision 3560 screw list (continued) Component Screw type Quantity Display hinge M2.5x3.5 (display hinge to display back cover) 4 Display panel M2.5x3.5 4 Screw image Subscriber Identity Module (SIM) card Removing the SIM card Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: SIM card or SIM card tray removal is only available on systems that are shipped with WWAN module.
Steps 1. Insert a pin into the hole of the SIM card tray and push inward until the tray is released 2. Slide the SIM card tray out of the slot on the computer. 3. Remove the SIM card from the SIM card tray. 4. Slide the SIM card tray into the slot, until it clicks into place. Installing the SIM card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Insert a pin into the hole of the SIM card tray and push inward until the tray is released 2. Slide the SIM card tray out of the slot on the computer. 3. Place the SIM card into the SIM card tray with the metallic contact facing up. 4. Align the SIM card tray with the slot on the computer and carefully slide it in. 5. Slide the SIM card tray into the slot, until it clicks into place. Next steps 1. Follow the procedure in After working inside your computer.
Steps 1. Push the microSD card to release it from the computer. 2. Slide the microSD card out of the computer. Installing the microSD card About this task The following image indicates the location of the microSD card and provides a visual representation of the installation procedure. Steps 1. Align the microSD card to its slot on the computer. 2. Slide the microSD card into the slot until it clicks into place.
Next steps Follow the procedures in After working inside your computer. Base cover Removing the base cover Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the SIM card. 3. Remove the microSD card. About this task The following images indicate the location of the base cover and provide a visual representation of the removal procedure.
Removing and installing components 19
Steps 1. Loosen the eight captive screws that secure the base cover to the palm-rest assembly and keyboard assembly. 2. Using a plastic scribe, pry the base cover from the U-shaped indents at the top edge of the base cover to remove the base cover from the palm-rest assembly and keyboard assembly. 3. Grasp the left side and the right side of the base cover and remove the base cover from the palm-rest assembly and keyboard assembly.
Removing and installing components 21
Steps 1. Connect the battery cable to the system board. 2. Align the screw holes on the base cover with the screw holes on the palm-rest assembly and keyboard assembly, and then snap the base cover into place. 3. Tighten the eight captive screws that secure the base cover to the palm-rest assembly and keyboard assembly. Next steps 1. Install the microSD card. 2. Install the SIM card. 3. Follow the procedure in After working inside your computer. WLAN card Removing the WLAN card Prerequisites 1. 2. 3. 4.
Steps NOTE: When removing the WLAN card from the system, if the adhesive pad which helps secure the WLAN card in place is removed from the system along with the WLAN card, adhere it back to the system. 1. Loosen the single captive screw that secures the WLAN card bracket to the WLAN card. 2. Slide and remove the WLAN card bracket off the WLAN card. 3. Disconnect the antenna cables from the WLAN card. 4. Slide and remove the WLAN card from the WLAN card slot.
Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme: Table 2. Antenna-cable color scheme Connectors on the wireless card Antenna-cable color Main (white triangle) White Auxiliary (black triangle) Black 2. Place the wireless-card bracket on the wireless card. 3. Align the notch on the wireless card with the tab on the wireless-card slot. 4. Slide the wireless card at an angle into the wireless-card slot. 5.
WWAN card Removing the WWAN card Prerequisites 1. 2. 3. 4. Follow the procedure in Before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. About this task The following image indicates the location of the WWAN card and provide a visual representation of the removal procedure. Steps 1. Loosen the single captive screw that secures the WWAN card bracket to the WWAN card. 2. Slide and remove the WWAN card bracket off the WWAN card. 3.
Installing the WWAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the WWAN card and provides a visual representation of the installation procedure. Steps 1. Connect the antenna cables to the WWAN card. The following table provides the antenna-cable color scheme: Table 3.
Next steps 1. 2. 3. 4. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer. Solid-state drive Removing the M.2 2280 solid-state drive Prerequisites 1. 2. 3. 4. Follow the procedure in Before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. About this task NOTE: You can refer the below procedure to remove the M.2 2280 solid-state drive removal from SLOT 1 and SLOT 2.
About this task NOTE: Slot 2 can only support M.2 Gen 4 PCIe x4 NVMe solid-state drive. You can refer the below procedure to install the M.2 2280 solid-state drive in both SLOT 1 and SLOT 2. The following image indicates the location of the M.2 2280 solid-state drive and provides a visual representation of the installation procedure. Steps 1. Remove the solid-state drive holder from the system board if required. 2. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 3.
Steps 1. Remove the single screw (M2x4) that secures the M.2 2230 solid-state drive to the system board. 2. Slide and remove the M.2 2230 solid-state drive from the solid-state drive slot on the system board. Installing the M.2 2230 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the M.
2. Slide the M.2 2230 solid-state drive into the solid-state drive slot on the system board. 3. Replace the screw (M2x4) that secures the M.2 2230 solid-state drive to the system board. Next steps 1. 2. 3. 4. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer. Memory modules Removing the memory modules Prerequisites 1. 2. 3. 4. Follow the procedure in Before working inside your computer. Remove the SIM card.
Installing the memory modules Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the memory modules and provides a visual representation of the installation procedure. Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place.
● Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and operate the computer solely on battery power—the battery is fully discharged when the computer no longer turns on when the power button is pressed. ● Do not crush, drop, mutilate, or penetrate the battery with foreign objects. ● Do not expose the battery to high temperatures, or disassemble battery packs and cells. ● Do not apply pressure to the surface of the battery. ● Do not bend the battery.
Steps 1. Disconnect the battery cable from the system board, if it was not disconnected earlier. 2. Remove the two screws (M2x4) that secure the battery to the palm-rest assembly and keyboard assembly. 3. Lift the battery off the palm-rest assembly and keyboard assembly. Installing the 3-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Removing the 4-cell battery Prerequisites 1. 2. 3. 4. Follow the procedure in Before working inside your computer. Remove the SIM card Remove the microSD card. Remove the base cover. NOTE: If battery is disconnected from system board for service, then there is a delay during system boot-up as the system undergoes RTC battery reset. About this task The following images indicate the location of the battery and provide a visual representation of the removal procedure. Steps 1.
Steps 1. Align and place the battery from the left side on the computer. 2. Replace the three screws (M2x4) that secure the battery to the palm-rest assembly and keyboard assembly. 3. Connect the battery cable to the system board. Next steps 1. 2. 3. 4. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer. Battery cable Removing the battery cable Prerequisites 1. 2. 3. 4. 5.
Steps 1. Flip the battery and unroute the battery cable from the routing guides on the battery. 2. Disconnect the battery cable from the connector on the battery. 3. Lift the battery cable away from the battery. Installing the battery cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align and place the battery cable on the battery. 2. Route the battery cable through the routing guides on the battery. 3. Connect the battery cable to the connector on the battery. Next steps 1. 2. 3. 4. 5. Install the battery. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer. Assembly inner frame Removing the assembly inner frame Prerequisites 1. 2. 3. 4. 5. 6. 7.
Removing and installing components
Steps 1. Unroute the antenna cables from the routing guides on the assembly inner frame. 2. Remove the screw (M2x3) that secures the fingerprint bracket to the assembly inner frame. 3. Disconnect the speaker cable from the connector on the system board, and unroute the speaker cable from the routing guides on the assembly inner frame. 4. Remove the eleven screws (M2x3) that secure the assembly inner frame to the system board and the palm-rest assembly . 5.
Removing and installing components
Steps 1. Align the screw holes on the assembly inner frame with the screw holes on the system board and the palm-rest assembly. NOTE: Ensure that the tab on the top-left corner of the assembly inner frame is installed underneath the tab on the palm-rest assembly. 2. Replace the eleven screws (M2x3) that secure the assembly inner frame to the system board and the palm-rest assembly. 3. Place the fingerprint bracket on the assembly inner frame. 4.
LED board Removing the LED board Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. Follow the procedure in Before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the WLAN card. Remove the WWAN card. Remove the battery. Remove the assembly inner frame. About this task The following image indicates the location of the LED board and provides a visual representation of the removal procedure. Steps 1.
About this task The following image indicates the location of the LED board and provides a visual representation of the installation procedure. Steps 1. Align the screw hole on the LED board with the screw hole on the palm-rest assembly. 2. Replace the single screw (M2x3) to secure the LED board to the palm-rest assembly. 3. Route the LED-board cable and connect the cable to the connector on the system board. 4. Route the smartcard reader cable on the palm-rest assembly. 5.
4. Remove the base cover. 5. Remove the battery. About this task The following images indicate the location of the system fan and provide a visual representation of the removal procedure. Steps CAUTION: Do not damage the thermal fan sponge during any replacement procedures. Damaging the sponge reduces the effectiveness of the heat dispersion. 1. Disconnect the system-fan cable from the system board. 2. Remove the two screws (M2x3) that secure the system fan to the palm-rest assembly. 3.
Steps 1. Align the screw holes on the system fan with the screw holes on the palm-rest assembly. 2. Replace the two screws (M2x3) to secure the system fan to the palm-rest assembly. 3. Connect the system-fan cable to the connector on the system board. Next steps 1. 2. 3. 4. 5. Install the battery. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer.
Steps 1. Remove the screw (M2x3) that secures the heat sink to the palm-rest assembly. 2. Loosen the four captive screws that secure the heat sink to the system board. 3. Lift the heat sink off the system board. Installing the heat sink (for computers shipped with integrated graphics card) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. Tighten the four captive screws that secure the heat sink to the system board. 3. Replace the screw (M2x3) that secures the heat sink to the palm-rest assembly. Next steps 1. 2. 3. 4. 5. Install the battery. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer.
Steps 1. Remove the screw (M2x3) that secures the heat sink to the palm-rest assembly 2. Loosen the seven captive screws that secure the heat sink to the system board. 3. Lift the heat sink off the system board. Installing the heat sink (for computers shipped with discrete graphics card) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the screw holes on the heat sink with the screw holes on the system board. 2. Tighten the seven captive screws that secure the heat sink to the system board. 3. Replace the screw (M2x3) that secures the heat sink to the palm-rest assembly. Next steps 1. 2. 3. 4. 5. Install the battery. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer. Speakers Removing the speaker Prerequisites 1. 2. 3. 4. 5. 6.
About this task The following images indicate the location of the speaker and provide a visual representation of the removal procedure. Steps 1. Unroute the speaker cable from the routing guides on the palm-rest assembly. 2. Lift the speakers along with the cable off the palm-rest assembly. Installing the speaker Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align and place the speakers on the palm-rest assembly. 2. Route the speaker cable through the routing guide on palm-rest assembly. Next steps 1. 2. 3. 4. 5. 6. Install the assembly inner frame Install the battery. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer. System board Removing the system board Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Follow the procedure in Before working inside your computer.
Removing and installing components
Steps NOTE: The system board can be removed and installed along with the thermal module attached, to preserve the thermal bond between the system board and heat-sink. In order to do so, technicians must remove the two M2x5 screws securing the system fan to the palm-rest assembly. 1. Disconnect the fingerprint cable from the connector on the system board. 2. Peel the adhesive tape and disconnect the sensor-board cable from the connector on the system board. 3.
Steps 1. Flip the system board and connect the coin-cell battery cable to the connector on the system board. 2. Flip over and slide the system board to make the USB Type-C connector to toe-in to the hinge saddle and align the screw holes on the system board with the screw holes on the palm-rest assembly and keyboard assembly. 3. Replace the three screws (M2x3) to secure the system board to the palm-rest assembly and keyboard assembly. 4.
3. 4. 5. 6. 7. 8. 9. 10. Install the battery. Install the WWAN card. Install the WLAN card. Install the memory module. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer. Power-button board Removing the power-button board Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Follow the procedure in Before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the WLAN card.
Steps 1. Remove the two screws (M2x2) that secure the power-button board to the palm-rest assembly. 2. Lift the power-button board off the palm-rest assembly. Installing the power-button board About this task The following images indicate the location of the power-button board and provide a visual representation of the installation procedure. Steps 1. Align and place the power-button board on the palm-rest assembly. 2.
Smart card reader Removing the smart card reader Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. Follow the procedure in Before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the WLAN card. Remove the WWAN card. Remove the battery. Remove the assembly inner frame. NOTE: For models with smart card reader configuration, the smart card reader is pre-installed in the replacement palm-rest assembly.
Steps 1. Open the latch and disconnect the smart card reader cable from the connector on the USH board. 2. Remove the two screws (M2x3) that secure the smart card reader to the palm-rest assembly. 3. Lift the smart card reader off the palm-rest assembly. Installing the smart card reader Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align and place the smart card reader on the palm-rest assembly. 2. Replace the two screws (M2x3) that secure the smart card reader to the palm-rest assembly. 3. Connect the smart card reader cable to the connector on the USH board. Next steps 1. 2. 3. 4. 5. 6. 7. 8. Install the assembly inner frame. Install the battery. Install the WWAN card. Install the WLAN card. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer.
Keyboard assembly Removing the keyboard assembly Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Follow the procedure in Before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the WLAN card. Remove the WWAN card. Remove the battery. Remove the system fan. Remove the assembly inner frame. Remove the system board.
Steps 1. Open the latch and disconnect the backlight cable and the keyboard cable from the connector on the clickpad. 2. Open the plastic tapes on the keyboard assembly to access the keyboard assembly screws. 3. Remove the 26 screws (M2x2) that secure the keyboard assembly to the palm-rest assembly. 4. Remove the keyboard assembly off the palm-rest assembly.
Steps 1. Align and place the keyboard assembly on the palm-rest assembly. 2. Replace the 26 screws (M2x2) that secure the keyboard assembly to the palm-rest assembly. 3. Close the plastic tapes to cover the keyboard assembly screws. 4. Connect the backlight cable and the keyboard cable to the connector on the clickpad. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 62 Install the system board. Install the assembly inner frame. Install the system fan. Install the battery. Install the WWAN card.
Keyboard bracket Removing the keyboard bracket Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Follow the procedure in Before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the WLAN card. Remove the WWAN card. Remove the battery. Remove the system fan. Remove the assembly inner frame. Remove the system board. Remove the keyboard assembly.
About this task The following image indicates the location of the keyboard bracket and provides a visual representation of the installation procedure. Steps 1. Align and place the keyboard on the keyboard bracket. 2. Replace the ten screws (M2x2) to secure the keyboard to the keyboard bracket. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Install the keyboard assembly. Install the system board. Install the assembly inner frame. Install the system fan. Install the battery. Install the WWAN card.
5. Remove the WLAN card. 6. Remove the WWAN card. About this task The following images indicate the location of the display assembly and provide a visual representation of the removal procedure.
Steps 1. Peel the adhesive tape and disconnect the sensor-board cable from the connector on the system board. 2. Remove the two screws (M2x3) that secure the eDP cable bracket to the system board. 3. Lift the eDP cable bracket away from the system. 4. Peel the tape that secures the display cable to the system board.
5. Using the pull tab, disconnect the display cable from the connector on the system board. 6. Disconnect the eDP cable from the connector on the system board and unroute it from the routing guide. 7. Open the display assembly to a 180 degree and flip over the computer, and then place the computer on a flat surface. 8. Remove the six screws (M2.5x5) that secure the display hinges to the system board. 9. Remove the display assembly off the computer.
Steps 1. Place the display assembly on the system, and align the screw holes on the display hinges with screw holes on the system board. 2. Replace the six screws (M2.5x5) that secure the display hinges to the system board. 3. Close the display. 4. Connect the sensor-board cable to the connector on the system board and adhere the tape to secure the cable to the system board. 5. Route the display and eDP cable through the routing guide on the system board. 6.
Next steps 1. 2. 3. 4. 5. 6. Install the WWAN card. Install the WLAN card. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer. Display bezel Removing the display bezel Prerequisites 1. 2. 3. 4. 5. Follow the procedure in Before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the display assembly.
1. Using a plastic scribe, pry open the recesses near the left and right hinges on the bottom edge of the display bezel. 2. Carefully work your way around the edges of the display bezel to release it from the display back cover. 3. Lift the display bezel from the display assembly. Installing the display bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Display panel Removing the display panel Prerequisites 1. 2. 3. 4. 5. 6. Follow the procedure in Before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the display assembly. Remove the display bezel. About this task The following images indicate the location of the display panel and provide a visual representation of the removal procedure.
Removing and installing components
Steps NOTE: The display panel is preassembled with the display brackets as a single service part. Do not pull the Stretch Release (SR) tapes and separate the brackets from the display panel. 1. Remove the four screws (M2.5x3.5) that secure the display panel to the display back cover. NOTE: While removing the display panel, disengage the display panel tabs from the display cover before flipping it over 2. Lift and open the display panel to access the display cable. 3.
Removing and installing components
Steps 1. Connect the display cable to the connector on the display panel and close the latch. 2. Adhere the conductive tape to secure the display cable to the display panel. 3. Close the display panel and the display back cover to assemble. NOTE: Ensure that the display panel tabs are inserted into the slots on the display cover. 4. Replace the four screws (M2.5x3.5) to secure the display panel to the display back cover. Next steps 1. 2. 3. 4. 5. 6. Install the display bezel. Install the display assembly.
Camera/microphone module Removing the camera/microphone module Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. Follow the procedure in Before working inside your computer. Remove the SIM card Remove the microSD card. Remove the base cover. Remove the display assembly. Remove the display bezel. Remove the display hinges. Remove the display panel. About this task The following images indicate the location of the camera/microphone module and provide a visual representation of the removal procedure. Steps 1.
Steps 1. Align and place the camera/microphone module into the slot on the display back cover. 2. Connect the camera/microphone cable to the connector on the camera/microphone module. Next steps 1. 2. 3. 4. 5. 6. 7. 8. Install the display panel. Install the display hinges. Install the display bezel. Install the display assembly. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer.
Steps 1. Disconnect the eDP/display cable from the connector on the camera/microphone module. 2. Peel the conductive tape and unroute the eDP/display cable to release it from adhesive and lift the eDP/display cable from the display back cover. Installing the eDP/display cable Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Connect the eDP/display cable to the connector on the camera. 2. Adhere the eDP/display cable to the display back cover. 3. Adhere the conductive tape and route the eDP/display cable to the display back cover. Next steps 1. 2. 3. 4. 5. 6. 7. Install the display panel. Install the display bezel. Install the display assembly. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer.
3. 4. 5. 6. 7. Remove Remove Remove Remove Remove the the the the the microSD card. base cover. display assembly. display bezel. display panel. About this task The following images indicate the location of the sensor board and provide a visual representation of the removal procedure. Steps 1. Open the latch and disconnect the display cable from connector on the sensor board. 2. Gently lift the sensor board away from the display back cover.
Steps 1. Align and place the sensor board on the display back cover. 2. Connect the display cable to the connector on the sensor board and close the latch. Next steps 1. 2. 3. 4. 5. 6. 7. Install the display panel. Install the display bezel. Install the display assembly. Install the base cover. Install the microSD card. Install the SIM card. Follow the procedure in After working inside your computer. Display hinges Removing the display hinges Prerequisites 1. 2. 3. 4. 5. 6. 7.
Steps 1. Remove the single screw (M2x3.5) that secures the right hinge to the display back cover. 2. Lift and remove the right hinge from the display back cover. 3. Remove the single screw (M2x3.5) that secures the left hinge to the display back cover. 4. Lift and remove the left hinge from the display back cover. Installing the display hinges Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
Steps 1. Align the screw hole on the left hinge with the screw hole on the display back cover. 2. Replace the single screw (M2x3.5) to secure the left hinge to the display back cover. 3. Align the screw hole on the right hinge with the screw hole on the display back cover. 4. Replace the single screw (M2x3.5) to secure the right hinge to the display back cover. Next steps 1. 2. 3. 4. 5. 6. 7. Install the display panel. Install the display bezel. Install the display assembly. Install the base cover.
Display back cover Removing the display back cover Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Follow the procedure in Before working inside your computer. Remove the SIM card. Remove the microSD card. Remove the base cover. Remove the display assembly. Remove the display bezel. Remove the display panel. Remove the camera/microphone module. Remove the eDP/display cable. Remove the sensor board. Remove the display hinges.
About this task The following images indicate the location of the display back cover and provides a visual representation of the installation procedure. Steps Place the display back cover on a flat surface. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Install the display hinges. Install the sensor board. Install the eDP/display cable. Install the camera/microphone module. Install the display panel. Install the display bezel. Install the display assembly. Install the base cover. Install the microSD card.
7. 8. 9. 10. 11. 12. 13. Remove Remove Remove Remove Remove Remove Remove the the the the the the the assembly Inner frame. system fan. battery. system board. smart card reader. keyboard assembly. display assembly. About this task NOTE: For models shipped with WLAN antennas only, the dummy SIM-card slot filler is a separate service part and is not included with replacement palm rest. As a result, the dummy SIM-card slot filler must be removed and then reinstalled when replacing the palm-rest assembly.
Steps 1. Place the dummy SIM-card slot filler into its compartment on the palm rest. NOTE: Ensure that the dummy SIM-card slot filler is aligned with the ribs on the palm-rest assembly. 2. Press the dummy SIM-card slot filler until it clicks into place and ensure it fits securely into the SIM card slot. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. Install the display assembly. Install the keyboard assembly Install the smart card reader. Install the system board. Install the battery.
5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Remove the Remove the Remove the Remove the Remove the Remove the Remove the Remove the Remove the Remove the NOTE: For assembly. WLAN card. WWAN card. assembly Inner frame. system fan. battery. system board. smart card reader. keyboard assembly. display assembly. dummy SIM-card slot filler (only for non-WWAN configuration).
Steps Place the palm-rest assembly on a flat surface. Next steps 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Install the dummy SIM-card slot filler (only for non-WWAN configuration). Install the display assembly. Install the keyboard assembly Install the smart card reader. Install the system board. Install the battery. Install the system fan. Install the assembly inner frame. Install the WWAN card. Install the WLAN card. Install the base cover. Install the microSD card. Install the SIM card.
4 Software This chapter details the supported operating systems along with instructions on how to install the drivers. Topics: • • Operating system Downloading the drivers Operating system ● Windows 10 Pro, 64-bit ● Windows 10 Home, 64-bit ● Ubuntu Linux 20.04 LTS, 64-bit Downloading the drivers Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Enter the Service Tag of your computer, and then click Submit.
5 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference. Use the BIOS Setup program for the following purposes: ● Get information about the hardware installed in your computer, such as the amount of RAM and the size of the hard drive.
Boot Sequence Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: ● Access System Setup by pressing F2 key ● Bring up the one-time boot menu by pressing F12 key. The one-time boot menu displays the devices that you can boot from including the diagnostic option.
Table 4. System setup options—System information menu (continued) Overview Microcode Version Displays the microcode version. Intel Hyper-Threading Capable Displays whether the processor is Hyper-Threading (HT) capable. 64-Bit Technology Displays whether 64-bit technology is used. Memory Information Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed.
Table 5. System setup options—Boot Configuration menu (continued) Boot Configuration Custom Mode Key Management Select the custom values for expert key management. Table 6. System setup options—Integrated Devices menu Integrated Devices Date/Time Displays the current date in MM/DD/YYYY format and current time in HH:MM:SS AM/PM format. Camera Enables or disable the camera. By default, the Enable Camera option is selected Audio Enable Audio Enable or disable the integrated audio controller.
Table 6. System setup options—Integrated Devices menu (continued) Integrated Devices By default, the Enable Fingerprint Reader Device option is enabled. Unobtrusive Mode Enable Unobtrusive Mode Enable or disable all the computer light and sound. By default, the Enable Unobtrusive Mode option is disabled. Table 7. System setup options—Storage menu Storage SMART Reporting Enable SMART Reporting Enable or disable Self-Monitoring, Analysis, and Reporting Technology (SMART) during computer startup.
Table 9. System setup options—Connection menu (continued) Connection By default, the Enabled with PXE option is enabled. Enable UEFI Network Stack Enable or disable UEFI Network Stack. By default, the Enable UEFI Network Stack and Enabled w/PXE option are enabled. Wireless Device Enable WWAN/GPS Enable or disable the internal WWAN/GPS device By default, the option enabled. WWAN Bus Mode Set the interface type of the Wireless Wan (WWAN) card. By default, the Bus Mode PCIe option is enabled.
Table 10. System setup options—Power menu (continued) Power By default, the Enable Advanced Battery Charge Configuration option is disabled. Peak Shift Enables the computer to run on battery during peak power usage hours. By default, the Enable Peak Shift option is enabled. Enable Peak Shift USB PowerShare Enable USB PowerShare Enable or disable the USB PowerShare.
Table 11. System setup options—Security menu (continued) Security By default, the PPI ByPass for clear Commands option is disabled. Intel Total Memory Encryption Total Memory Encryption Enable or disable you to protect memory from physical attacks including freeze spray, probing DDR to read the cycles, and others. By default, the Total Memory Encryption option is disabled. Chassis intrusion Controls the chassis intrusion feature. By default, the On-Silent option is enabled.
Table 12. System setup options—Passwords menu (continued) Passwords By default, the option is enabled. Admin Setup Lockout Enable Admin Setup Lockout Enables administrators control over how their users can or cannot access BIOS setup. By default, the option is disabled. Master Password Lockout Enable Master Password Lockout When enabled, this will disable the master password support. By default, the option is disabled.
Table 14. System setup options—System Management menu (continued) System Management By default, the option is disabled. Wake on LAN Wake on LAN Enable or disable the computer to power on by special LAN signals when it receives a wakeup signal from the WLAN. By default, the Disabled option is selected. Auto on Time Enable to set the computer to turn on automatically every day or on a preselected date and time.
Table 17. System setup options—Virtualization menu Virtualization Intel Virtualization Technology Enable Intel Virtualization Technology (VT) Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology. By default, the option is enabled. VT for Direct I/O Specify whether a Virtual Machine Monitor (VMM) can utilize the additional hardware capabilities provided by Intel Virtualization Technology for Direct I/O.
Table 19. System setup options—System Logs menu (continued) System Logs Thermal Event Log Clear Thermal Event Log Display Thermal events. By default, the Keep option is enabled. Power Event Log Clear Power Event Log Display power events. By default, the Keep option is enabled. License Information Displays the license information of the computer. System and setup password Table 20.
Deleting or changing an existing system setup password Prerequisites Ensure that the Password Status is Unlocked (in the System Setup) before attempting to delete or change the existing System and Setup password. You cannot delete or change an existing System or Setup password, if the Password Status is Locked. About this task To enter the System Setup, press F2 immediately after a power-on or reboot. Steps 1. In the System BIOS or System Setup screen, select System Security and press Enter.
6 Troubleshooting Topics: • • • • • • • Dell SupportAssist Pre-boot System Performance Check diagnostics System diagnostic lights Recovering the operating system Flashing BIOS (USB key) Flashing the BIOS WiFi power cycle Flea power release Dell SupportAssist Pre-boot System Performance Check diagnostics About this task SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware.
System diagnostic lights Battery-status light Indicates the power and battery-charge status. Solid white — Power adapter is connected and the battery has more than 5 percent charge. Amber — Computer is running on battery and the battery has less than 5 percent charge. Off ● Power adapter is connected and the battery is fully charged. ● Computer is running on battery and the battery has more than 5 percent charge. ● Computer is in sleep state, hibernation, or turned off.
Blinking Pattern Problem description Suggested resolution 3 2 PCI or Video card/chip failure Replace the system board. 3 3 BIOS recovery image not found Flash latest BIOS version. If problem persists, replace the system board. 3 4 BIOS recovery image found but invalid Flash latest BIOS version. If problem persists, replace the system board. 3 5 Power rail failure Replace the system board. 3 6 Flash corruption detected by SBIOS. Replace the system board.
Flashing the BIOS About this task You may need to flash (update) the BIOS when an update is available or when you replace the system board. Follow these steps to flash the BIOS: Steps 1. Turn on your computer. 2. Go to www.dell.com/support. 3. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4. Click Drivers & downloads > Find it myself. 5.
7 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 21. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.com/support/windows www.dell.
