™
____________________ Information in this document is subject to change without notice. © 1998–1999 Network Appliance, Inc. Licensed to Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Use the following safety guidelines to ensure your own personal safety and to help protect your computer or storage system from potential damage. Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type. These blocks of text are notes, cautions, and warnings, and they are used as follows: NOTE: A NOTE contains important information that helps you install or operate the system efficiently.
(, "-.
Keep your system components away from radiators and heat sources. Also, do not block cooling vents. Do not spill food or liquids on your system components, and never operate the product in a wet environment. If the computer gets wet, see the appropriate chapter in your troubleshooting guide or contact a Dell-authorized service provider. Do not push any objects into the openings of your system components. Doing so can cause fire or electric shock by shorting out interior components.
Position cables and power cords carefully; route cables and the power cord and plug so that they cannot be stepped on or tripped over. Be sure that nothing rests on your system components’ cables or power cord. Do not modify power cables or plugs. Consult a licensed electrician or your power company for site modifications. Always follow your local/national wiring rules.
! " # + + % & + $ NOTE: Dell’s server and storage systems are certified as components for use in Dell’s rack cabinet using the Dell customer rack kit. The final installation of Dell systems and rack kits in any other brand of rack cabinet has not been approved by any safety agencies.
Disconnect the modem cable before opening a product enclosure, touching or installing internal components, or touching an uninsulated modem cable or jack. Do not use a telephone line to report a gas leak while you are in the vicinity of the leak. & Observe the following precautions for laser devices: Do not open any panels, operate controls, make adjustments, or perform procedures on a laser device other than those specified in the product’s documentation.
Handle components and cards with care. Don’t touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a microprocessor chip by its edges, not by its pins.
Set the monitor at a comfortable viewing distance (usually 510 to 610 millimeters [20 to 24 inches] from your eyes). Make sure that the monitor screen is at eye level or slightly lower when you sit in front of the monitor. Adjust the tilt of the monitor, its contrast and brightness settings, and the lighting around you (such as overhead lights, desk lamps, and the curtains or blinds on nearby windows) to minimize reflections and glare on the monitor screen.
! This guide describes how to install a PowerVault 720N, 740N, or a 760N filer in a rack, connect it to a PowerVault 700N Disk-Array Enclosure (DAE) storage system and to an optional tape backup device, and start up the system.
This guide uses the following terms: Filer refers to a PowerVault 720N, 740N, or 760N network data server. System refers, at a minimum, to a filer and a connected PowerVault 700N storage system. An optional tape backup device can also be a component of the system. Disk storage system refers to a single PowerVault 700N storage system or a fibre channel-arbitrated loop (FC-AL) of several PowerVault 700N storage systems.
" ' Table 1 lists the kinds of formatting this guide uses to identify special information. Italic type Monospaced font Bold monospace font Words or characters that require special attention. File names and path names. Placeholders for information you must supply.
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' % ( ) * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * ( ( About the 720N, 740N, and 760N Filers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . What Is a Filer?. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The 720N, 740N, and 760N Filers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Standard and Optional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Environmental Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Electrical Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Space and Location Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Check the Shipment Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Installing the Filer in a Rack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LEDs on the Front and Back Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Front Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Back Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Power Supply LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Built-In Ethernet Connector LEDs . . . . . . . . . . . . . . . . . .
, Figure 1-1. Figure 1-2. Figure 1-3. Figure 1-4. Figure 1-5. Figure 1-6. Figure 2-1. Figure 2-2. Figure 2-3. Figure 2-4. Figure 2-5. Figure 2-6. Figure 2-7. Figure 2-8. Figure 2-10. Figure 2-11. Figure 2-12. Figure 2-13. Figure 2-14. Figure 3-1. Figure 3-2. Figure 3-3. Figure 3-4. Figure 3-5. Figure 3-6. Figure 3-7. Figure 4-1. Front Panel Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Features Behind the Front Bezel . . . . . . . . . . . . . . . . . . . . .
Table Table Table Table Table Table Table Table Table Table Table Table Table Table 2-8. 3-1. 3-2. 3-3. 3-4. 3-5. 3-6. 3-7. 3-8. 3-9. 3-10. 3-11. 4-1. 4-2. Serial Console Default Communications Settings . . . . . . . . . . . . . . 2-19 Front Panel LED Code Description . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3 Front Panel LED Code Description . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4 Built-In Ethernet LED Code Description. . . . . . . . . . . . . . . . . . . . . . .
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%&'$( %)'$( %*'$ + ) , 1 Dell™ PowerVault™ 720N, 740N, and 760N filers are dedicated, special-purpose network data servers that provide fast and reliable file service to network clients connected to Ethernet networks. 2+3" 2/3" 243" , The 720N, 740N, and 760N filer differences are based on performance, capacity, and networking.
Figure 1-1 shows the standard features that you can see from the front panel. Activity LED Status LED Power LED Table 1-1 describes the front panel features. Installation Brackets When you install the filer in an equipment rack, you attach its installation brackets to the front rails of the rack.
Figure 1-2 shows the standard features that you can see with the front bezel removed. LCD Reset button Diskette drive Table 1-2 describes the features that you can see after the front bezel is removed. Reset Button This button is behind the front bezel so that you cannot reset the filer inadvertently.
Figure 1-3 shows the standard features that you can see from the back panel. NVRAM card 10/100 Base-T Ethernet interface SCSI tape interface CONSOLE port FC-AL0 Fibre Channel interface ! Table 1-3 describes the back panel features. ! 10/100Base-T Ethernet interface The built-in interface provides a 10Base-T or 100Base-T Ethernet connection.
! Serial Port CONSOLE port—Provides a console connection from which you can monitor and manage the filer. After you install the filer in a rack, you configure it for network operation from the console. Later, you can use the console to access and manage the filer when a remote connection is not available.
Two 10/100 Base-T quad-port Ethernet cards GB Ethernet card " # $ ! % You can order an FC-AL adapter for additional fibre channel disk storage. Table 1-4 shows how much fibre channel disk storage capacity each filer supports. The number of loops includes the loop connected to the built-in FC-AL interface.
The connectors of the cards and adapters installed in the slots fit through the slot openings in the filer’s back panel. Figure 1-5 shows the expansion slots as viewed from the back panel. Slot 9 dedicated to NVRAM card ) #*( ' # Table 1-5 shows the available slots on each filer. The bullet ( ) indicates an available slot. Shaded boxes indicate unavailable slots.
$%& # Table 1-6 gives the slot assignments for the available three slots on the 720N. , & - . / Single-port 10/100Base-T Ethernet Card (2) Quad-port 10/100Base-T Ethernet Card (2) Gigabit (GB) Ethernet (1) NVRAM card (1) ! & ' ( ) * + " , $'& # Table 1-7 gives the slot assignments for the available six slots on the 740N. . & - .
, ) As a network data server, the function of the PowerVault 720N, 740N, or 760N filer is to move data over the network in response to a client request. The filer uses Data ONTAP™ operating system software to do so. The data is stored on storage disks that reside in PowerVault 700N storage systems connected to the filer. In addition, a SCSI tape backup device is recommended for regular backups to protect your data.
filer two PowerVault 700N storage systems SCSI tape backup device , & 1( $ 2 1 - 1-10 Dell PowerVault 720N, 740N, and 760N Installation and Troubleshooting Guide
", , - .
!+ , + You need the following tools and equipment to install the filer. A 19-inch (483-mm.) rack conforming to ANSI/EIA-310-D-92. If you do not install the system components in a rack, you must provide additional grounding. Phillips #1 and #2 screwdrivers. A cage-nut installation tool (included in the rack mounting kit). A torque-measuring wrench capable of measuring up to 30 inch-pounds (3.389 newton-meters) torque.
, + Table 2-3 gives the filer’s dimensions and weight. #5 (- - 6 76 8 $ 3 4 Height / 5 6 9.625 in 24.4 cm 5.5 U (1 U =1.75 inch) Width 17 in 43.18 cm Depth 25.25 in 64.14 cm Weight* 64 lbs. 29 kg. * Weight with all expansion slots filled. Table 2-4 describes the recommended minimum clearance for the filer.
A rack mounting kit, consisting of: — Two rack adapter rails and mounting hardware — A 1/2-U filler panel and mounting hardware (including cage nuts and cage nut installation tool) — A cable management clip with mounting hardware + / ) 5 Observe the following requirements, cautions, and warnings when you install the filer in a rack (the filer ships with front installation brackets installed).
front vertical rail 1-U marking on vertical rail 1/2-U increment in vertical rail IU grouping of three evenly-spaced holes align lower edge of support rail with one of these locations 1-U increment in vertical rail 4 ! 2 4 76 9 : ! 8 2. To attach each rack adapter rail to whole-U or half-U positions on the vertical rails, perform the following steps: a.
Whole-U Alignment Half-U Alignment rack adapter rail rack vertical rail conical washer 10-32 x 0.375-inch countersunk screws 1-U spacing mark & - d. 4 ! & ( 4 + 6 9 3 9 At the back of the rack, secure the rack adapter rail to the rack’s vertical rail using two 10-32 x 0.375-inch screws and conical washers. If you used hole numbers 1 and 5 at the front of the rack, hole numbers 8 and 10 will align to holes on the vertical rail (for whole-U alignment).
Whole-U Alignment Half-U Alignment rack adapter rail rack vertical rail conical washer 10-32 x 0.
) , To install the filer after the rack adapter rails are installed inside the rack, perform the following steps: 1. Using two or more persons, lift the filer into position at the front of the rack. 2. With one person on each side of the cabinet to support it, lower the filer onto the rack adapter rails. 3. Slide the filer into its mounting position with the front mounting brackets flush against the vertical rails. 4.
) % 5. Install the half-U filler panel (provided with the rack mounting kit) above the filer and tighten its screws. Your installed filer should look similar to Figure 2-6.
) ' ' % A cable management kit is provided with the filer. This kit consists of a large plastic cable management clip and two self-tapping screws. When properly installed, cables are routed from the back of the filer, through the circular loop of the plastic cable management clip, to the PowerVault 700N storage system, network receptacle, or to the tape backup device. Cables routed through the cable management clip represent a service loop at the back of the filer.
+ - 0 %''$ To connect the filer to a single PowerVault 700N storage system (or to as many as eight PowerVault 700N storage systems when cabled as a daisy-chain) you use the filer’s built-in FC-AL (DB-9) interface. To connect a second or third loop of Fibre Channel PowerVault 700N storage systems to the 740N or 760N filer, you need an FC-AL adapter card installed in the filer for each additional loop.
Connector labeled FC-AL0 PRI connector PowerVault 700N Storage System 0 1 - # $ 2 .// ) . / $&& # * The 740N and 760N support two and three loops of PowerVault 700N storage systems, respectively (each cabled in its own FC-AL loop). Connecting more than one loop enables you to spread the storage load. You must observe the 1.0 TB and 1.5 TB storage limit for the 740N and 760N, respectively.
3. Route the cable through the cable management loop and then to the FC-AL adapter card in slot 7. 4. Connect the free end of the FC-AL filer-to-PowerVault 700N storage system cable to the filer’s FC-AL adapter card connector in slot 7 (see Figure 2-9). Tighten the locking screws on the cable’s DB-9 connector. In Figure 2-9, the first loop is connected to the FC-AL0 interface of an 760N. The second loop is connected to the FC-AL adapter in slot 7 on the 740N or 760N filer. 5.
, + . 7 ) ' ) ) ) 7 % The filer has a built-in wide differential SCSI tape interface for connecting an external tape backup device. This SCSI tape interface accepts a standard 68-pin SCSI cable with a maximum length of 17 feet (5 meters). . # ' , % 7 % & To install the tape backup device, refer to the documentation shipped with the tape device. To connect the filer to a tape device, perform the following steps: 1.
Figure 2-10 shows a SCSI cable connected to the tape backup device and to the connector, labeled SCSI TAPE. SCSI tape connector Connector, labeled FC-AL0 Connector, labeled PRI SCSI terminator SCSI tape backup device / % ( ! ( + $ - ! " # ' You can connect the filer to multiple networks. This section describes how to connect your filer to an Ethernet network.
Table 2-5 lists all available network connectivity. ) $ ! 2 5 1 Built-in 10/100Base-T Ethernet ' . 2 5 Additional 10/100Base-T Ethernet GB (1000Base-T) Ethernet 8 " # The filer supports three types of Ethernet NICs: a single-port 10/100Base-T, a quadport 10/100Base-T, and a GB Ethernet. ! # , + Table 2-6 lists the cabling requirements for Ethernet connections.
Built-in Ethernet connector % # 0 . 3 ' ! . To connect the filer to other Ethernet networks, follow this step. 1. Connect the appropriate cable to the Ethernet network interface controller (NIC) connector. Figure 2-12 shows two quad-port 10/100Base-T cards in slots 1 and 2 and one single-port card in slot 3.
+ ! , ) ' " # At this point, the filer, PowerVault 700N storage system, and tape backup device are connected and the filer is connected to the network. You are ready to power on the system. Before you do so, it is a good idea to establish a terminal connection to the filer so that you can observe the system responses on the terminal screen when the system is started. You also need a terminal to set up the filer after you start it.
0 . To connect an ASCII terminal to the filer, perform the following steps: 1. Ensure that the terminal settings match the filer’s, listed in Table 2-8. 0 -- 1 Line speed 9600 baud Data bits per character 8 Parity None Stop Bits 1 Flow Control None Refer to the documentation for your terminal for further details. 2.
- ! 9 You turn on power on to the units in the system in this order: PowerVault 700N storage systems and tape backup device (any order) PowerVault 720N, 740N or 760N filer last The PowerVault 700N storage system and disk drives require time to power on, reset, and prepare to respond to the filer.
AC power switch AC LED AC power plug status LED AC power plug clips " $ (( 4. Plug the other end of the power cord into a grounded electrical outlet. 5. Repeat Steps 1 through 4 for the second power supply. 6. Turn the power switch on the power supplies to the On position. The system verifies the filer hardware and loads the operating system. 7. Ensure that the LEDs on the front panel and the AC LED on the power supplies illuminate.
2-22 Dell PowerVault 720N, 740N, and 760N Installation and Troubleshooting Guide
1 2 2 # ' % ' This chapter provides information about how to troubleshoot the PowerVault 720N, 740N, or 760N hardware based on the filer’s light-emitting diode (LED) status indicators and system error messages displayed on the liquid crystal display (LCD) panel. It also describes the startup messages that appear when you first start up the system.
. # 8& '& The LEDs and LCD are controlled by a built-in environmental controller sensor on the system board that functions as the interface between them and the processor. This controller/sensor monitors environmental conditions, such as the temperature and fan status, and displays signals on the LEDs and messages on the LCD. Should any corrective action be required, the LCD displays a message. Refer to “LCD Messages” to determine what corrective action is required for a particular message.
Table 3-1 describes the three LED codes on the front panel. -$ Activity Status '# ( 7 Green Operation/activity is normal. Flashing CPU or network activity detected. Off No activity detected. Green The system is operating normally. Yellow A fault has occurred or the system has halted. The system requires service. Refer to the LCD message for a description of the system problem.
Table 3-2 describes the power supply LED codes on the back panel. -$ DC '# ( 7 Green On — DC power is good. Off — DC output power is not good. If the DC green LED is off, contact a service technician to replace the power supply. If one power supply fails, the message, Power supply degraded . . . appears on the LCD. A similar message appears on the system console telling you which power supply failed.
! ! The built-in 10/100BASE-T Ethernet connector has two LEDs, as shown in Figure 3-3. Ethernet connector Green LED Yellow LED % # '# Table 3-3 describes the LEDs for the built-in 10/100BASE-T Ethernet connector. % # '# ( -$ Top 7 Green On—Ethernet connection is ready. Off—No Ethernet connection is present. Bottom Yellow On—Traffic is passing on the network. Off—No traffic on the network.
Single-port Ethernet card " '# # Table 3-4 describes the LEDs on the single-port Ethernet card. " -$ Left # '# ( 7 Yellow On—Traffic is flowing through the card. Off—No traffic is present. Right Green On—Link to the network is valid. Off—No link to the network is present.
Quad-port Ethernet card ) '# < # Table 3-5 describes the pair of yellow and green LEDs for a single channel. ) < # '# ( -$ First or Third 7 Yellow On—Traffic is flowing through the card. Off—No traffic is present. Second or Fourth Green On—The link to the network is valid. Off—No link to the network is present.
7 8 ' 8& The GB Ethernet card has one fibre-optic connector and two LEDs, as shown in Figure 3-6. GB Ethernet card , '# = # , = # + '# ( -$ Network activity 7 Yellow On—The network is active Off—The network is not active Link status Green On—The link is operating properly Off—The link has failed .
2 # % '& The system reports its status, error, and diagnostic messages on the LCD and system console. Most LCD messages are truncated versions of console messages that provide more information about the error condition than the LCD messages. Table 3-7 lists the four types of LCD messages: . 1( ' : $ $ Startup messages Indicate the results of the POSTs (power-on self-tests) and the status of the boot process.
* ) 7 # Table 3-8 lists the two types of startup messages. 0 1( ( : 34 4 POST messages Immediately after you power on the filer. Boot messages When the filer is loading the operating system. 3 7 # When you turn on the power, the filer checks the hardware on the system board by running a series of POST tests from a PROM (Programmable Read-Only Memory).
3 7 # The following list is a sample of POST messages that appear on the LCD: Checking sensors Testing clock Testing floppy Testing watchdog Testing 256MB Complete Probing devices 3 ! 7 # The following list gives the possible error messages on the LCD if the filer encounters errors during the POST tests. Startup failed ok> If this error message appears, contact Dell technical support.
*Env-B rupt err *Env-C rupt err *FP button stuck *FLPY init fail *FLPY reg error 7 # If the hardware passes all POST tests, the filer begins to load the filer software and display informational boot messages. Figure 3-7 shows a sample message that appears on the system console when the filer is successfully started. The exact boot messages that appear on your system console depend on your system configuration.
8 % Table 3-9 lists LCD error messages that the system detects when starting. ; ( # : - $ Add at least xMB more memory x—The amount of memory you need to add to the system. The system has too little memory for the amount of disk space installed. Cannot initialize labels When it tries to create a new file system, the system cannot initialize the disk labels.
; ( # : - $ Drive m.n not supported m—The disk number; n—the disk ID number. The system detects a disk or tape drive that is not supported by Dell. EMU rev x not qualified The EMU revision level is not recognized. Drive placement ha x shelf y ha—host adapter, x— host adapter number, y—disk shelf number (PowerVault 700 storage enclosure address number). The specified drives are incorrectly placed in the PowerVault 700N storage system.
; ( # : - $ No disks! The system can detect FC-AL controllers but not the disks. Verify that All disks are installed properly in the PowerVault 700N storage system. If multiple PowerVault 700N storage systems are connected in a loop, ensure that a terminator is installed on the last PowerVault 700N storage system. Also ensure that all FC-AL connections are secure.
; ( # : - $ NVRAM test failed The system NVRAM produces an error when the system is starting. Replace NVRAM batteries! The system is in degraded mode and both batteries on the NVRAM card are low or discharged. Replace both batteries immediately. Unsupported NVRAM size xMB x—The amount of memory on the NVRAM card. The specified size is not supported. Unsupported SES shelf x, ha y ha—host adapter.
I / % - # : - $ CIFS service disabled! This message appears only if you have licensed CIFS. One of the following errors causes CIFS service to fail: Data disk n x% rebuilt The filer’s /etc/passwd and /etc/group files are missing. To learn how to create a new filer, refer to the Dell PowerVault 720N, 740N, and 760N System Administrator and Command Reference Guide.
/ % - # : - $ Fans stopped; replace them! This message appears if the fan assembly of the filer stops functioning. Replace the fan assembly as soon as possible. Fault on shelf n n—The PowerVault 700N storage system enclosure address number. This message appears when the system detects an error on one or more Dell PowerVault 700N storage systems.
/ % - # : - $ Parity disk x% rebuilt The system shows the amount of completed data reconstruction on the spare disk after the system entered degraded mode. x—Amount of data reconstructed. If an error occurs during reconstruction, the error message overrides this message. Power supply degraded! One of the power supply units is down. For more information about this error message, check the messages on the console.
/ % - # : - $ Reporting SNMP traps and Setting up SNMP trap host These messages appear briefly when the filer is reporting to the SNMP management host on SNMP trap conditions. Refer to the Dell PowerVault 720N, 740N, and 760N System Administrator and Command Reference Guide for information about SNMP administration and setting up SNMP management parameters.
8 . If a system problem has caused the system to halt or restart, the LCD displays one of the system halt messages listed in Table 3-11. 1 - 3 # : - $ CPU fan has failed The filer’s CPU fan has stopped functioning. The system automatically shuts down. Dumping core The system is dumping core after a system crash.
1 - 3 # : 3-22 - $ System error: errsts%x %x—An error code representing a specific error condition. The system detects a hardware error, such as a parity error, that cannot be corrected. To clear the error condition, the system restarts. System too hot The temperature sensor indicates that the system temperature is too high. Uncor proc mchk: code x Processor machine check code. Uncor sys mchk: code x System machine check code.
This chapter describes the tools Dell provides to help you when you have a problem with your PowerVault 720N, 740N, or 760N filer. It also tells you when and how to call Dell for technical or customer assistance. If you need assistance with a technical problem, perform the following steps: 1. Complete the troubleshooting checks in Chapter 3, “Troubleshooting the Filer Hardware.” 2.
Dell provides a number of tools to assist you. These tools are described in the following sections. NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability. The Internet is your most powerful tool for obtaining information about your filer and other Dell products.
Electronic Support Service support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only) support.euro.dell.com (for Europe only) Electronic Quote Service sales@dell.com apmarketing@dell.com (for Asian/Pacific countries only) Electronic Information Service info@dell.com ! Dell’s automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers.
! $ You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, refer to “Dell Contact Numbers” found later in this chapter. %% Dell’s industry-leading hardware technical-support service is available 24 hours a day, seven days a week, to answer your questions about Dell hardware.
3. Include a copy of the Diagnostics Checklist indicating any tests you have run and any error messages reported by the Dell Diagnostics. 4. Include any accessories that belong with the item(s) being returned (power cables, software diskettes, guides, and so on) if the return is for credit. 5. Pack the equipment to be returned in the original (or equivalent) packing materials. You are responsible for paying shipping expenses.
Diagnostics Checklist Name: ______________________________________________________________Date: ______________________ Address: ________________________________________________________Phone number: _________________ Service tag (bar code on the back of the computer): _________________________________________________ Express Service Code: ___________________________________________________________________________ Return Material Authorization Number (if provided by Dell support technician): _________________
$ When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in Tables 4-2 and 4-3. Table 4-2 provides the various codes required to make long-distance and international calls. Table 4-3 provides local telephone numbers, area codes, toll-free numbers, Web site and e-mail addresses, if applicable, for each department or service available in various countries around the world.
4-8 8 9 7 Australia (Sydney) 0011 61 2 Austria (Vienna) 900 43 1 Belgium (Brussels) 00 32 2 Brunei — 673 — Canada (North York, Ontario) 011 — Not required Chile (Santiago) — 56 2 China (Xiamen) — 86 592 Czech Republic (Prague) 00 420 2 Denmark (Horsholm) 009 45 Not required Finland (Helsinki) 990 358 9 France (Paris) (Montpellier) 00 33 (1) (4) Germany (Langen) 00 49
8 9 7 Sweden (Upplands Vasby) 009 46 8 Switzerland (Geneva) 00 41 22 Taiwan 002 886 — Thailand 001 66 — U.K. (Bracknell) 010 44 1344 U.S.A. (Austin, Texas) 011 1 Not required 8 9 $ Australia (Sydney) Customer Technical Support (Dell Dimension™ systems only) . . . . . . . .
8 9 $ Brunei Customer Technical Support (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . . 810 4966 NOTE: Customers in Brunei call Malaysia for sales, customer, and technical assistance. Customer Service (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 810 4949 Canada (North York, Ontario) Automated Order-Status System. . . . . . . . . . . . . . . .
8 9 $ Denmark* (Horsholm) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45170182 NOTE: Customers in Denmark call Sweden for fax technical support. Switchboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45170100 Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . .
8 9 $ Germany* (Langen) Technical Support. . . . . . . . . . . . . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . . . 971-200 Technical Support Fax . . . . . . . . . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . . . 971-222 Preferred Accounts Customer Care. . . . . . . . . . 06103 . . . . . . . . . . . . . . . . 971-420 Preferred Accounts Customer Care Fax . . . . . .
8 9 $ Japan (Kawasaki) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0088-22-7890 Technical Support (Server) . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0120-1984-35 Technical Support (Dimension and Inspiron™) . . . . . . . . . . . . toll free: 0120-1982-56 Technical Support (WorkStation, OptiPlex™, and Latitude™) . . .
8 9 $ Luxembourg* Customer Technical Support (Brussels, Belgium) . . 02 . . . . . . . . . . . . . . 481 92 88 NOTE: Customers in Luxembourg call Belgium for sales, customer, and technical assistance. Home/Small Business Sales (Brussels, Belgium) . . . . . . . . . . . toll free: 080016884 Corporate Sales (Brussels, Belgium) . . . . . . . . . . . . 02 . . . . . . . . . . . . . .
8 9 $ Netherlands* (Amsterdam) Customer Technical Support. . . . . . . . . . . . . . . . . . 020. . . . . . . . . . . . . . . . 5818838 Home/Small Business Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 0800-0663 Home/Small Business SalesFax . . . . . . . . . . . . . . . 020. . . . . . . . . . . . . . . .682 7171 Corporate Sales . . . . . . . . . . . . . . . . . . . .
8 9 $ Singapore (Singapore) Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 800 6011 051 NOTE: Customers in Singapore call Malaysia for customer assistance. Transaction Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 800 6011 054 South Africa (Johannesburg) Technical Support. . . . . . . . . . . . . . .
8 9 $ Sweden* (Upplands Vasby) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 08. . . . . . . . . . . . . . 590 05 199 Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 08. . . . . . . . . . . . . . 590 05 169 Fax Technical Support. . . . . . . . . . . . . . . . . . . . . . . . 08. . . . . . . . . . . . . . 590 05 594 Sales. . . . . . . . . . .
8 9 $ U.S.A. (Austin, Texas) Automated Order-Status System. . . . . . . . . . . . . . . . . . . . . toll free: 1-800-433-9014 AutoTech (Automated technical support) . . . . . . . . . . . . . . . toll free: 1-800-247-9362 Dell Home and Small Business Group: Customer Technical Support (Return Material Authorization Numbers) . . . . . . . . . . . .
activity LED on the front panel, 3-3 cabling requirements Ethernet network, 2-16 fibre channel disk storage, 2-11 terminal connection, 2-18 Add at least xMB more memory message, 3-13 ANSI terminal see terminal connection calling Dell, 4-7 ASCII terminal see terminal connection Can’t open /etc/rc message, 3-13 assistance technical, 4-1 telephone numbers, 4-7 warranty repair or credit, 4-4 Cannot read labels message, 3-13 audience for this manual, xiii Clock bogus.
CONSOLE port, 1-5 connecting a terminal, 2-19 DB-9–to–DB-9 serial cable, 2-18 pin settings, 2-18 electrical requirements, 2-2 CPU fan has failed message, 3-21 electrostatic discharge (ESD) wrist strap and grounding leash, 2-3 CPU fan stopped message, 3-11 electrostatic discharge.
error messages when halting CPU fan has failed, 3-21 Disk hung during swap!, 3-21 Error dumping core, 3-21 Halted, 3-21 ISA IOCHK, 3-21 Panicking, 3-21 error or informational messages CIFS service disabled!, 3-16 Data disk n x% rebuilt, 3-17 disk n is broken, 3-17 Fans stopped; replace them!, 3-18 Fault on shelf n, 3-18 maintenance mode, 3-18 NFS service not enabled, 3-18 Non Maskable interrupt, 3-18 Parity disk is broken, 3-18 Parity disk x% rebuilt, 3-19 Power supply degraded, 3-19 Replace NVRAM batteries
halt command, 2-14, 3-21 Halted message, 3-21 height of filer, 2-3 help tools AutoTech service, 4-3 Internet, 4-2 TechConnect BBS, 4-3 TechFax service, 4-3 humidity, environmental requirements, 2-2 informational messages see error and informational messages installation brackets, 1-2 installing the filer, 2-1, 2-8 connecting to a disk storage shelf, 2-11 connecting to a power source, 2-20 connecting to a tape backup device, 2-14 connecting to the network, 2-15 establishing a terminal connection, 2-18 i
messages *Clock bogus.
Uncor proc mchk: code x, 3-22 Unsupported NVRAM size xMB, 3-16 Unsupported SES shelf x, ha y, 3-14, 3-16 x default route, 3-20 x route to y, 3-20 NVRAM card see Non-Volatile Random Access Memory " ok> prompt, 3-11 $ network connectivity, 2-15 built-in 10/100Base-T Ethernet, 1-4 expansion slots, 1-6 Overtemp alert message, 3-11 Network Interface Cards (NICs), 2-15 connecting the filer to the network, 2-15 Parity disk is broken message, 3-18, 3-19 nfs off command, 3-18 power LED on the front panel,
/ slot assignments, 1-7, 1-8 rack, for installing the filer, 2-4 Small Computer System Interface see SCSI Rebooting message, 3-21 SNMP error messages, 3-20 Replace NVRAM batteries! message, 3-16 software on filer, Data ONTAP, 1-9 requirements documentation, xiv electrical, 2-2 environmental, 2-3 rack installation, 2-3, 2-4 Reset button on the front panel, 1-3 returns, 4-4 robotic loader, on tape backup device, 2-14 safety instructions for preventing ESD, xi health considerations, xi SCSI connecti
terminating SCSI bus at the tape device, 2-14 0 terminology used in this manual, xiv ventilation *CPU fan stopped message, 3-11 *Fans stopped message, 3-11 CPU fan has failed message, 3-21 Fans stopped; replace them message, 3-18 thermal rating, 2-2 tool requirements, 2-2 troubleshooting Diagnostics Checklist, 4-6 Internet tools, 4-2 troubleshooting, using LEDs and LCD messages, 3-1 warranty repair or credit, 4-4 8 1 Watchdog failed message, 3-11 UTP cable for Ethernet card, 2-16 WINS server, 3-
