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Dell EMC S3048-ON and S4048-ON

Troubleshooting Guide

March 2019

Summary of content (17 pages)

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Dell EMC S3048-ON and S4048-ON Troubleshooting Guide March 2019
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Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
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Contents 1 About this guide............................................................................................................................................. 4 Information symbols...........................................................................................................................................................4 Related documents....................................................................................................................................................
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1 About this guide This guide provides site preparation recommendations, step-by-step procedures for rack mounting and desk mounting your switch, inserting modules, and connecting to a power source. CAUTION: To avoid electrostatic discharge (ESD) damage, wear grounding wrist straps when handling this equipment. WARNING: Only trained and qualified personnel can install this equipment. Read this guide before you install and power up this equipment. This equipment contains two power cords.
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• Dell EMC Getting Started Guide • Dell EMC Installation Guide • Dell EMC Release Notes • OS10 Release Notes NOTE: For the most recent documentation, see Dell EMC support: https://www.dell.com/support.
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2 ONIE diagnostics This chapter describes system diagnostics and troubleshooting. After running the diagnostic tools, your system displays pass or fail test results. If all tests pass, the diagnostic tools exit normally. If a test fails, each diagnostic tool offers a different result. NOTE: The troubleshooting package includes a README file that lists the tools version and the overall troubleshooting package version. For more information, see this README file.
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Boot processes After the BIOS or U-Boot hardware verifications, POST tests run to verify the CPU and memory prior to booting the system software. After POST testing, there are three additional types of diagnostic tools you can use for testing your system. • Manual diagnostic boot process — To run additional testing, manually download and run the EDA tool. The EDA tool reports and logs pass/fail results. • ONIE with EDA — EDA is installed; you do not have to manually download the tool.
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The -o command options include: • install — ONIE OS Installer mode • rescue — ONIE Rescue mode • uninstall — ONIE OS Uninstall mode • update — ONIE Self Update mode • embed — ONIE Self Update mode and Embed ONIE • diag — ONIE Self Update mode and Embed ONIE • none — Uses System Default Boot mode. This mode uses the first ONIE boot menu entry. The -l command option is: • 8 Lists the current default entry. This is the default.
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3 Dell EMC diagnostics The following describes the Dell EMC diagnostics. These instructions apply to systems for which the ONIE diagnostics are not available. ONIE expansion To view all the ONIE commands available, from the ONIE prompt, enter onie- and click twice.
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INSTALLER-DND-SK-1.0 22% |****** | 6050k 0:00:10 INSTALLER-DND-SK-1.0 31% |********* | 8625k 0:00:08 INSTALLER-DND-SK-1.0 40% |************ | 10986k 0:00:07 INSTALLER-DND-SK-1.0 48% |************** | 13062k 0:00:06 INSTALLER-DND-SK-1.0 56% |***************** | 15268k 0:00:05 INSTALLER-DND-SK-1.0 66% |******************** | 18026k 0:00:04 INSTALLER-DND-SK-1.0 75% |*********************** | 20535k 0:00:02 INSTALLER-DND-SK-1.0 84% |************************** | 22803k 0:00:01 INSTALLER-DND-SK-1.
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You will see a “Welcome to Grub” message at the beginning of the process and the DCLI-> prompt at the end of the process. GNU GRUB version 2.02~beta2+e4a1fe391 +---------------------------+ |ONIE: Install OS | |ONIE: Rescue | |ONIE: Uninstall OS | |ONIE: Update ONIE | |ONIE: Embed ONIE | |*DELL EMC DIAG | | | | | NOTE: The following commands are available at the DCLI prompt. 2 At the DCLI> prompt, enter the testall command to run all the Dell EMC diagnostics.
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The Booted Bios Version : x.xx.x.x BIOSVersionTest .............................. PASS Starting test: BoardRevisionTest ...... System CPLD: Board Stage: 0x2, Cpld Rev: 0x7 BoardRevisionTest ............................ PASS CpldAccessTest ............................... PASS CpuSdramPresenceTest ......................... PASS CpuTypeDetectTest ............................ PASS FanAirFlowTypeTest ........................... PASS FanStatusMonitorTest ......................... PASS FanTrayPresenceTest ......
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sfpPlusPhyLnkSpeedTest ......................... SsdFileCopyTest ................................ Trident2AccessTest ............................. TSensorAccessTest .............................. UsbFileCopyTest ................................ PASS PASS PASS PASS PASS LEVEL 2 DIAGNOSTIC CpuSnakeQsfpPlusExtLpbkTest .................... CpuSnakeQsfpPlusMacLpbkTest .................... CpuSnakeQsfpPlusPhyLpbkTest .................... CpuSnakeSfpPlusExtLpbkTest .....................
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PsuFanStatusMonitorTest ......................... PsuPresenceTest ................................. PsuSourceTypeTest ............................... PsuStatusMonitorTest ............................ RtcPresenceTest ................................. SfpPlusModulePresenceTest ....................... ShowTemperatureTest ............................. SmcBoardRevisionTest ............................ SsdPresenceTest ................................. UsbAAccessTest ..................................
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Example of the onie-syseeprom Command TlvInfo Header: Id String: TlvInfo Version: 1 Total Length: 78 TLV Name Code Len Value -------------------- ---- --- ----MAC Addresses 0x2A 2 129 Base MAC Address 0x24 6 00:05:33:6A:BF:4D Vendor Name 0x2D 4 Dell Product Name 0x21 8 Part Number 0x22 6 08YWFG Serial Number 0x23 12 DLCN13980015 Label Revision 0x27 3 A00 Manufacturer 0x2B 1 1 Service Tag 0x2F 2 ABC1AB2 Loader Version 0x29 8 x.xx.x.x CRC-32 0xFE 4 0xC1EB87D1 Checksum is valid.
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Serial Number Sevice Tag Fantray Info: FanTray[1] AirFlow Direction Part Number Serial Number Sevice Tag FanTray[2] AirFlow Direction Part Number Serial Number Sevice Tag FanTray[3] AirFlow Direction Part Number Serial Number Sevice Tag : TW0T9FNW2829849Q0041 : AEIOU## : : : : NORMAL 0MGDH8 TW0MGDH82829849Q0002 AEIOU## : : : : NORMAL 0MGDH8 TW0MGDH82829849Q0003 AEIOU## : : : : NORMAL 0MGDH8 TW0MGDH82829849Q0001 AEIOU## ********************************************************* Factory defaults resto
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4 Dell EMC support The Dell EMC support site provides documents and tools to help you effectively use Dell EMC equipment and mitigate network outages. Through the support site you can obtain technical information, access software upgrades and patches, download available management software, and manage your open cases. The Dell EMC support site provides integrated, secure access to these services. To access the Dell EMC support site, go to www.dell.com/support/.