Dell™ PowerEdge™ SC1435 Systems Hardware Owner’s Manual w w w. d e l l . c o m | s u p p o r t . d e l l .
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. ____________________ Information in this document is subject to change without notice. © 2006 Dell Inc. All rights reserved.
Contents 1 About Your System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Other Information You May Need . . . . . . . . . . . . . . . . . . . . . . . . . Accessing System Features During Startup . 9 . . . . . . . . . . . . . . . . . . 10 Front-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . 11 Back-Panel Features and Indicators . . . . . . . . . . . . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . . . . . . . . 13 . . . . . . . . . . . . . . .
Disabling a Forgotten Password. . . . . . . . . . . . . . . . . . . . . . . . . Baseboard Management Controller Configuration Entering the BMC Setup Module . BMC Setup Module Options . . . 3 . . . . . . . . . . . . . . . 33 . . . . . . . . . . . . . . . . . . . . . 34 34 . . . . . . . . . . . . . . . . . . . . . Installing System Components . . . . . . . . . . . . . . . . . . . . 35 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 . . . . . . . . . . . . . . . . . . . . . . . . .
Optical Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 . . . . . . . . . . . . . . . . . . . . . . . . . . 57 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 59 . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting Basic I/O Functions . . . . . . . . . . . . . . . . . . . . . . Troubleshooting a NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 Troubleshooting a Wet System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 Troubleshooting the System Battery . . . . . . . . . . . . . . . . . . . . . . . 74 . . . . . . . . . . . . . . . . . . . . . .
6 Jumpers and Connectors . System Board Jumpers. . . . . . . . . . . . . . . . . . . . . . . . 89 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 . . . . . . . . . . . . . . . . . . . . . . . . 90 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Disabling a Forgotten Password. System Board Connectors Riser Boards 7 Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents
About Your System This section describes the physical, firmware, and software interface features that provide and ensure the essential functioning of your system. The physical connectors on your system’s front and back panels provide convenient connectivity and system expansion capability. The system firmware, applications, and operating systems monitor the system and component status and alert you when a problem arises.
• Updates are sometimes included with the system to describe changes to the system, software, and/or documentation. NOTE: Always check for updates on support.dell.com and read the updates first because they often supersede information in other documents. • Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.
Front-Panel Features and Indicators Figure 1-1 shows the controls, indicators, and connectors located behind the optional rack bezel on the system's front panel. Figure 1-1. Front-Panel Features and Indicators 2 3 4 5 6 7 1 8 Table 1-2. Front-Panel Indicators, Buttons, and Connectors Item Indicator, Button, or Connector 1 Power-on indicator, power button The power button controls the DC power supply output to the system.
Table 1-2. Front-Panel Indicators, Buttons, and Connectors (continued) Item Indicator, Button, or Connector 4 Diagnostics indicator lights (4) The four diagnostic indicator lights on the system front panel display error codes during system startup. 5 System status indicator light Lights blue during normal system operation.
Back-Panel Features and Indicators Figure 1-2 shows the controls, indicators, and connectors located on the system's back panel. Figure 1-2.
Table 1-3. Power Button Indicators Indicator Function On Indicates that power is supplied to the system and the system is operational. Off Indicates that no power is supplied to the system. NIC Indicator Codes Each NIC on the back panel has an indicator that provides information on network activity and link status. See Figure 1-3. Table 1-4 lists the NIC indicator codes. Figure 1-3. NIC Indicators 2 1 1 link indicator 2 activity indicator Table 1-4.
Table 1-5. Code Diagnostic Indicator Codes Causes Corrective Action Possible processor failure. See "Troubleshooting the Microprocessors" on page 82. Memory failure. See "Troubleshooting System Memory" on page 76. Possible expansion card failure. See "Troubleshooting an Expansion Card" on page 80. Possible video failure. See "Getting Help" on page 95. Hard drive failure. Ensure that the hard drive is properly connected. See "Troubleshooting a Hard Drive" on page 78. Possible USB failure.
Table 1-5. Code Diagnostic Indicator Codes (continued) Causes Corrective Action BIOS checksum failure detected; system is in recovery mode. Ensure that all network connections are functioning properly. See ""Troubleshooting Your System" on page 67." If the problem persists, see ""Getting Help" on page 95." System Messages System messages appear on the screen to notify you of a possible problem with the system.
Table 1-6. System Messages (continued) Message Causes Corrective Actions Diskette drive n seek failure Incorrect configuration settings in the System Setup program. Run the System Setup program to correct the settings. See "Using the System Setup Program" on page 23. Faulty or improperly installed diskette drive. Replace the diskette. If the problem persists, see "Troubleshooting a USB Device" on page 71. Loose diskette drive interface cable. Reconnect the diskette drive USB cable.
Table 1-6. System Messages (continued) Message Causes Corrective Actions General failure The operating system is unable to carry out the command. This message is usually followed by specific information. Note the information and take the appropriate action to resolve the problem. Invalid NVRAM configuration, Resource Re-allocated System detected and corrected a resource conflict. No action is required.
Table 1-6. System Messages (continued) Message Causes Corrective Actions No boot sector on hard drive Incorrect configuration settings in System Setup program, or no operating system on hard drive. Check the hard-drive configuration settings in the System Setup program. See "Using the System Setup Program" on page 23. If necessary, install the operating system on your hard drive. See your operating system documentation. No timer tick interrupt Faulty system board. See "Getting Help" on page 95.
Table 1-6. System Messages (continued) Message Causes Corrective Actions Read fault Requested sector not found The operating system cannot read from the diskette or hard drive, the system could not find a particular sector on the disk, or the requested sector is defective. Replace the diskette. Ensure that the diskette and hard drive cables are properly connected.
Table 1-6. System Messages (continued) Message Causes Corrective Actions Time-of-day not set please run SETUP program Incorrect Time or Date settings; faulty system battery. Check the Time and Date settings. See "Using the System Setup Program" on page 23. If the problem persists, replace the system battery. See "System Battery" on page 59. Timer chip counter 2 failed Faulty system board. See "Getting Help" on page 95. Unsupported CPU combination Microprocessor(s) is not supported by the system.
Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no). NOTE: Warning messages are generated by either the application or the operating system.
Using the System Setup Program After you set up your system, run the System Setup program to familiarize yourself with your system configuration and optional settings. Record the information for future reference.
Using the System Setup Program Table 2-1 lists the keys that you use to view or change information on the System Setup program screens and to exit the program. Table 2-1. System Setup Program Navigation Keys Keys Action Up arrow or Moves to the previous field. Down arrow or Moves to the next field. Spacebar, <+>, <–>, left and right arrows Cycles through the settings in a field. In many fields, you can also type the appropriate value.
Figure 2-1. Main System Setup Program Screen Table 2-2 lists the options and descriptions for the information fields that appear on the main System Setup program screen. For related information, see "System Security Screen Options" on page 29. NOTE: The options for the System Setup program change based on the system configuration. NOTE: The System Setup program defaults are listed under their respective options, where applicable. Table 2-2.
Table 2-2. 26 System Setup Program Options (continued) Option Description Boot Sequence Determines the order in which the system searches for boot devices during system startup. Available options can include the diskette drive, CD drive, hard drives, and network. NOTE: System boot is not supported from an external device attached to a SAS or SCSI adapter. See support.dell.com for the latest support information about booting from external devices.
Memory Information Screen Table 2-3 lists the descriptions for the information fields that appear on the Memory Information screen. Table 2-3. Memory Information Screen Option Description System Memory Size Displays the amount of system memory. System Memory Type Displays the type of system memory. System Memory Speed Displays the system memory speed. Video Memory Displays the amount of video memory. System Memory Testing This option determines whether system memory tests are run at system boot.
Enabling AMD™ PowerNow!™ Technology PowerNow! technology controls your system’s processor performance automatically, dynamically adjusting the operating frequency and voltage according to the task at hand. When an application does not require full performance, significant amounts of power can be saved. Performance is designed to still be responsive, with maximum processor performance being delivered when required, and automatic power savings when possible.
System Security Screen Table 2-6 lists the options and descriptions for the information fields that appear on the System Security screen. Table 2-6. System Security Screen Options Option Description System Password Displays the current status of your system's password security feature and allows you to assign and verify a new system password. NOTE: See "Using the System Password" on page 30 for instructions on assigning a system password and using or changing an existing system password.
Table 2-6. System Security Screen Options (continued) Option Description AC Power Recovery (Last default) Determines how the system reacts when power is restored to the system. If system is set to Last, the system returns to the last power state. On turns on the system after power is restored. When set to Off, the system remains off after power is restored.
When a system password is assigned, the setting shown for the System Password option is Enabled. If the setting shown for the Password Status is Unlocked, you can change the system password. If the Password Status option is Locked, you cannot change the system password. When the system password feature is disabled by a jumper setting, the system password is Disabled, and you cannot change or enter a new system password.
When the Password Status option is set to Locked whenever you turn on your system or reboot your system by pressing , type your password and press at the prompt. After you type the correct system password and press , your system operates as usual. If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password. You have three attempts to enter the correct password.
The password assignment is not case-sensitive. However, certain key combinations are not valid. If you enter one of these combinations, the system beeps. To erase a character when entering your password, press or the left-arrow key. After you verify the password, the Setup Password setting changes to Enabled. The next time you enter the System Setup program, the system prompts you for the setup password.
• Support is independent of the system’s power or operating state • Provides text console redirection for system setup, text-based utilities, and operating system consoles NOTE: To remotely access the BMC through the integrated NIC, you must connect the network connection to integrated NIC1. For additional information on using BMC, see the documentation for the BMC and systems management applications. Entering the BMC Setup Module 1 Turn on or restart your system.
Installing System Components This section describes how to install the following system components: • Front bezel • System cover • Cooling shroud • Cooling fan modules • Power supply • Expansion cards • System memory • Processors • Optical drive • Hard drives • Boot drive • SAS controller card • System battery • Risers • Control panel assembly • System board Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keyl
Inside the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. CAUTION: The memory modules can become extremely hot during normal operation. Allow the modules sufficient time to cool before handling.
The system provides space for one optional slimline optical drive. For more information, see "Installing the Optical Drive in the System" on page 54. The hard-drive bays provide space for one or two 3.5-inch hard drives. The hard drives connect to the SATA controller or the system board, or an optional SAS controller card. For more information, see "Hard Drives" on page 55. During an installation or troubleshooting procedure, you may be required to change a jumper setting.
Opening and Closing the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. CAUTION: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself.
Closing the System 1 Lift up the latch on the cover. 2 Align the cover with the left and right edges of the system and offset it slightly towards the back of the system, so that the pins on the inner edge of the cover are aligned with the chassis J hooks. See Figure 3-3. 3 Lower the cover onto the chassis and close the latch. 4 Rotate the latch release lock in a clockwise direction to secure the cover. Cooling Shroud The cooling shroud covers the memory modules (DIMMs) and the processor(s).
Figure 3-4. Cooling Shroud 1 2 1 cooling shroud 2 locator pins (6) Replacing the Cooling Shroud 1 To install the cooling shroud, align the edges of the shroud with the six locator pins on the system board. See Figure 3-4. 2 Lower the shroud into place over the system board. 3 Close the system. See "Opening and Closing the System" on page 38. Cooling Fan Modules This system contains two cooling fan modules, each comprised of two dual-rotor fans.
4 Unplug the fan module power connector from the system board. See Figure 3-5. 5 Remove the screw from the fan module retention plate and remove the retention plate from the chassis. 6 Lift the fan module straight up from the chassis. Figure 3-5.
5 Reinstall the cooling shroud. See "Replacing the Cooling Shroud" on page 40. 6 Close the system. See "Opening and Closing the System" on page 38. Power Supply Removing the Power Supply 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet and peripherals. 2 Open the system. See "Opening and Closing the System" on page 38. 3 Disconnect the power cable from the power supply and remove the cable from the cable retention bracket.
Figure 3-6. Removing and Installing a Power Supply 3 2 1 4 5 1 hard-drive power cables (2) 2 retention screw 4 POWER2 connector 5 POWER1 connector 3 power supply Installing the Power Supply NOTICE: On a rack system, you may need to temporarily unlatch and lift the cable management arm. For information about the cable management arm, see the system’s Rack Installation Guide. NOTICE: For more information about the power cable retention bracket, see Getting Started With Your System.
Expansion Cards The system supports one half-length expansion card. Two different PCI riser board configurations are available: • The PCIe riser has one x8-lane width PCIe expansion slot. • The PCI-X riser has one 64-bit/133-MHz expansion slot. Installing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-7. Installing an Expansion Card 4 3 5 2 1 1 riser board 2 expansion-card connector 4 expansion card 5 expansion-card latch 3 card-edge connector Removing an Expansion Card CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
5 If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch. NOTE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. 6 Close the system. See "Opening and Closing the System" on page 38.
Table 3-1.
Non-Optimal Memory Configurations System performance can be affected if your memory configuration does not conform to the preceding installation guidelines. Your system may issue an error message during startup stating that your memory configuration is non-optimal. Installing Memory Modules CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
6 Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket. NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket in only one way. 7 Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the socket.
5 Replace the cooling shroud. See "Replacing the Cooling Shroud" on page 40. 6 Close the system. See "Opening and Closing the System" on page 38. Processors You can upgrade your processor(s) to take advantage of future options in speed and functionality. Each processor and its associated internal cache memory are contained in a land grid array (LGA) package that is installed in a ZIF socket on the system board.
Figure 3-9. Installing and Removing the Heat Sink 2 1 3 1 heat sink 2 heat-sink retention screw (2) 3 thermal grease protective cover 6 Wait 30 seconds for the heat sink to loosen from the processor. 7 If the heat sink has not separated from the processor, carefully rotate the heat sink in a clockwise, then counterclockwise, direction until it releases from the processor. Do not pry the heat sink from the processor.
Figure 3-10. Installing and Removing the Processor 2 1 3 4 5 6 1 processor shield 2 socket cover (remove before adding second processor) 3 socket-release lever 4 processor 5 ZIF socket 6 socket key (2) 11 Open the processor shield and then lift the processor out of the socket. Leave the release lever up so that the socket is ready for the new processor. NOTICE: Be careful not to bend any of the pins on the LGA socket when removing the processor.
4 Install the processor in the socket. NOTICE: Positioning the processor incorrectly can permanently damage the system board or the processor when you turn the system on. a If the release lever on the processor socket is not fully open, move it to that position. b With the processor and the socket keys aligned, set the processor lightly in the socket. NOTICE: Do not use force to seat the processor. When the processor is positioned correctly, it fits easily into the socket. c Close the processor shield.
Optical Drive The optional slimline optical drive is mounted on a tray that slides into the front panel. NOTE: DVD devices are data only. Removing the Optical Drive from the System CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Figure 3-11. Removing and Installing the Optical Drive 3 4 5 2 6 1 1 drive tray 2 optical drive 3 tray release tab 4 interposer board retention tabs (2) 5 interposer board 6 optical-drive cable Removing the Optical Drive from the Drive Tray 1 Remove the interposer board from the drive by deflecting the tab at each end of the board.
Optional SAS RAID Controller If you install the optional SAS RAID controller card, you can install two SAS or SATA hard drives and configure them for RAID 0 or RAID 1 operation. • See "Expansion Cards" on page 44 for information on installing the optional SAS RAID controller card. • See the RAID controller card documentation for information about the RAID configuration utility.
Figure 3-12. Installing a Hard-Drive 3 2 1 1 5 4 1 hard drive 2 drive carrier release tabs (2) 4 hard drive bay 1 5 hard drive bay 0 3 drive power and data cables Configuring the Boot Device If you plan to boot the system from a hard drive, the drive must be attached to the primary (or boot) controller. The device that the system boots from is determined by the boot order specified in the System Setup program.
Expansion-Card Riser Removing an Expansion-Card Riser CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system.
Installing an Expansion-Card Riser CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Align the riser board with the two alignment pins on the system board, then lower the board onto the pins. See Figure 3-13.
5 Remove the system battery. a Support the battery connector by pressing down firmly on the positive side of the connector. b While supporting the battery connector, press the battery toward the positive side of the connector and pry it up out of the securing tabs at the negative side of the connector. Figure 3-14.
14 After an hour, reconnect the system to its electrical outlet and turn it on. 15 Enter the System Setup program and if the time and date are still incorrect, see "Getting Help" on page 95 for instructions on obtaining technical assistance. Control Panel Assembly (Service-Only Procedure) Removing the Control Panel CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Figure 3-15. Control Panel Removal and Installation 1 3 2 3 4 1 control panel cable 4 tabs (3) 2 control-panel circuit board securing screws (2) 3 control panel circuit board Installing the Control Panel CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
System Board (Service-Only Procedure) Removing the System Board CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. See your Product Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system.
Figure 3-16. System Board Removal 1 2 1 2 1 system board release pin 2 system board attached to system-board tray Installing a System Board 1 Install the heatsink(s) and microprocessor(s). See "Installing a Processor" on page 52 2 Install the memory modules in their original locations. See "Installing Memory Modules" on page 48. 3 Lower the system-board tray into the system until the tray sits flat on the bottom of the chassis.
12 Close the system. See "Opening and Closing the System" on page 38. 13 Connect the external cables to the system. 14 Reconnect the system to the power source and turn on the system and attached peripherals.
Installing System Components
Troubleshooting Your System Safety First—For You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation. CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
Checking Basic Power Problems 1 If the power indicator on the system front panel or power supply does not indicate that power is available to the system, ensure that the power cable is securely connected to the power supply. 2 If the system is connected to a PDU or UPS, turn the PDU or UPS off and then on. 3 If the PDU or UPS is not receiving power, plug it into another electrical outlet. If it still is not receiving power, try another PDU or UPS.
Table 4-2. IRQ Assignment Defaults (continued) IRQ Line Assignment IRQ13 Math coprocessor IRQ14 IDE CD drive controller IRQ15 Available Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system.
Troubleshooting the Keyboard Problem • System message indicates a problem with the keyboard • Keyboard is not functioning properly Action 1 Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System Setup Program" on page 23. 2 Examine the keyboard and its cable for signs of damage. 3 Swap the faulty keyboard with a working keyboard. If the problem is resolved, replace the faulty keyboard. See "Getting Help" on page 95. 4 Run the appropriate online diagnostic test.
Action 1 Enter the System Setup program and ensure that the serial port is enabled, and the serial port/COM ports are configured appropriately for any applications you are using. See "Using the System Setup Program" on page 23. 2 If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program may require. 3 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.
5 If possible, swap the interface cable with a working cable. If the problem is resolved, replace the interface cable. See "Getting Help" on page 95. 6 Turn off the system and the USB device, and swap the device with a comparable device. 7 Turn on the system and the USB device. If the problem is resolved, replace the USB device. See "Getting Help" on page 95. If the problem persists, see "Getting Help" on page 95. Troubleshooting a NIC Problem • NIC cannot communicate with network.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 2 Open the system. See "Opening and Closing the System" on page 38.
5 Run the system board tests in the system diagnostics. See "Running the System Diagnostics" on page 86. If the tests fail, see "Getting Help" on page 95. Troubleshooting the System Battery Problem • System message indicates a problem with the battery. • System Setup program loses system configuration information. • System date and time do not remain current. NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information.
2 Replace the faulty power supply with a new power supply. See "Power Supply" on page 42. If the problem is not resolved, see ""Getting Help" on page 95." Problem • Power button is not blinking green and the system does not power up. Action 1 Ensure that the power cable is properly connected between the power supply and electrical outlet. 2 If you have a UPS, make sure that it is connected properly both to the power supply and to the electrical outlet.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.
3 Turn on the system and attached peripherals and, as the system boots, note the messages on the screen. If the amount of system memory detected during POST does not match the amount of memory installed, proceed to the next step. If an error message appears, go to step 12. 4 Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" on page 23. If the amount of memory installed matches the system memory setting, go to step 12.
Troubleshooting an Optical Drive Problem • System cannot read data from a CD or DVD in an optical drive. • Optical drive indicator does not blink during boot. NOTE: DVD devices are data only. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.
NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all files on the hard drive. 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85. Depending on the results of the diagnostics test, proceed as needed through the following steps. 2 If your system has a SAS RAID controller card, perform the following steps. a Restart the system and press to enter the RAID configuration utility program.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.
Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge. 1 Run the appropriate online diagnostic test. See "Using Dell PowerEdge Diagnostics" on page 85.
Troubleshooting the Microprocessors Problem • Error message indicates a processor problem. • A heat sink is not installed for each processor. Action CAUTION: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before performing any procedure, see your Product Information Guide for complete information about safety precautions, working inside the computer and protecting against electrostatic discharge.
18 Run the appropriate online diagnostic test. If the tests complete successfully, replace processor 1. See "Getting Help" on page 95. 19 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 20 Open the system. See "Opening and Closing the System" on page 38. 21 Reinstall the processor that you removed in step 10. See "Removing a Processor" on page 50. 22 Close the system. See "Opening and Closing the System" on page 38.
Troubleshooting Your System
Running the System Diagnostics If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
When to Use the System Diagnostics If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem. Running the System Diagnostics The system diagnostics is run from the utility partition on your hard drive. NOTICE: Use the system diagnostics to test only your system.
Using the Custom Test Options When you select Custom Test in the Main Menu window, the Customize window appears and allows you to select the device(s) to be tested, select specific options for testing, and view the test results. Selecting Devices for Testing The left side of the Customize window lists devices that can be tested. Devices are grouped by device type or by module, depending on the option you select. Click the (+) next to a device or module to view its components.
Running the System Diagnostics
Jumpers and Connectors This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system. System Board Jumpers Figure 6-1 shows the location of the configuration jumpers on the system board. Table 6-1 lists the jumper settings. Figure 6-1.
Table 6-1. System Board Jumper Settings Jumper 1 Setting PWRD_EN (default) Description The password feature is enabled. The password feature is disabled. 2 NVRM_CLR (default) The configuration settings are retained at system boot. The configuration settings are cleared at the next system boot. (If the configuration settings become corrupted to the point where the system will not boot, install the jumper and boot the system. Remove the jumper before restoring the configuration information.
7 Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 8 Open the system. See "Opening and Closing the System" on page 38. 9 Install the jumper plug on the password jumper. 10 Lower the memory module shroud. 11 Close the system. 12 Reconnect your system and peripherals to their electrical outlets, and turn on the system. 13 Assign a new system and/or setup password.
System Board Connectors See Figure 6-2 and Table 6-2 for the location and description of system board connectors. Figure 6-2.
Table 6-2.
Riser Boards This system supports a riser board with one PCIe expansion slot (Figure 6-3), or a riser board with one PCI-X expansion slot (Figure 6-4). Figure 6-3. PCIe Riser Board Figure 6-4.
Getting Help Technical Assistance If you need assistance with a technical problem, perform the following steps: 1 Complete the procedures in "Troubleshooting Your System" on page 67. 2 Run the system diagnostics and record any information provided. 3 Make a copy of the Diagnostics Checklist, and fill it out. 4 Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.
www.euro.dell.com (Europe only) www.dell.com/la (Latin American countries) www.dell.ca (Canada only) • Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user:anonymous, and use your e-mail address as your password. • Electronic Support Service support@us.dell.com apsupport@dell.com (Asian/Pacific countries only) support.jp.dell.com (Japan only) support.euro.dell.com (Europe only) • Electronic Quote Service apmarketing@dell.com (Asian/Pacific countries only) sales_canada@dell.
Dell Enterprise Training and Certification Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations. Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.
Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer.
Diagnostics Checklist Name: Date: Address: Phone number: Service Tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Peripherals: Expansion cards: Are you connected to a network? Yes No Network, version, and network card: Programs and versions: See your operating system documentation to determine the contents of the system’s start-up files. If possible, print each file.
Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (support) For specific web addresses for your country, find the appropriate country section in the table below. NOTE: Toll-free numbers are for use within the country for which they are listed. NOTE: In certain countries, support specific to Dell XPS™ portable computers is available at a separate telephone number listed for participating countries.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Argentina (Buenos Aires) Website: www.dell.com.ar International Access Code: 00 E-mail: la-techsupport@dell.com Country Code: 54 E-mail for desktop and portable computers: la-techsupport@dell.com City Code: 11 E-mail for servers and EMC® storage products: la_enterprise@dell.
Country (City) International Access Code Country Code City Code Barbados Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: www.dell.com/bb E-mail: la-techsupport@dell.com General Support 1-800-534-3142 Belgium (Brussels) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 Website: support.ca.dell.com AutoTech (automated Hardware and Warranty Support) toll-free: 1-800-247-9362 Customer Service (Home/Home Office) toll-free: 1-800-847-4096 Customer Service (small/med.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Technical Support website: support.dell.com.cn Country Code: 86 Technical Support E-mail: support.dell.com.cn/email City Code: 592 Area Codes, Local Numbers, and Toll-Free Numbers Customer Care E-mail: customer_cn@dell.
Country (City) International Access Code Country Code City Code Costa Rica Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: www.dell.com/cr E-mail: la-techsupport@dell.com General Support 0800-012-0231 Czech Republic (Prague) Website: support.euro.dell.com International Access Code: 00 E-mail: czech_dell@dell.
Country (City) International Access Code Country Code City Code El Salvador Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Website: www.dell.com/ec E-mail: la-techsupport@dell.com General Support 800-6132 Finland (Helsinki) Website: support.euro.dell.com International Access Code: 990 E-mail: fi_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Germany (Frankfurt) Website: support.euro.dell.com International Access Code: 00 E-mail: tech_support_central_europe@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: support.dell.com.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.
Country (City) International Access Code Country Code City Code Jamaica Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers E-mail: la-techsupport@dell.com General Support (dial from within Jamaica only) 1-800-440-9205 Japan (Kawasaki) Website: support.jp.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Korea (Seoul) E-mail: krsupport@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Malaysia (Penang) Website: support.ap.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Netherlands (Amsterdam) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Poland (Warsaw) Website: support.euro.dell.com International Access Code: 011 E-mail: pl_support_tech@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Singapore (Singapore) NOTE: The phone numbers in this section should be International Access Code: 005 called from within Singapore or Malaysia only. Country Code: 65 Website: support.ap.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Spain (Madrid) Website: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Taiwan Website: support.ap.dell.com International Access Code: 002 E-mail: support.dell.com.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 E-mail: dell_direct_support@dell.com Country Code: 44 Customer Care website: support.euro.dell.com/uk/en/ECare/form/home.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Country (City) International Access Code Country Code City Code U.S. Virgin Islands Department Name or Service Area, Website and E-Mail Address E-mail: la-techsupport@dell.com General Support Venezuela Area Codes, Local Numbers, and Toll-Free Numbers toll-free: 1-877-702-4360 Website: www.dell.com/ve E-mail: la-techsupport@dell.
Glossary This section defines or identifies technical terms, abbreviations, and acronyms used in your system documents. A — Ampere(s). AC — Alternating current. ACPI — Advanced Configuration and Power Interface. A standard interface for enabling the operating system to direct configuration and power management. ambient temperature — The temperature of the area or room where the system is located. ANSI — American National Standards Institute.
CD — Compact disc. CD drives use optical technology to read data from CDs. DIMM — Dual in-line memory module. See also memory module. cm — Centimeter(s). DIN — Deutsche Industrie Norm. cmos — Complementary metal-oxide semiconductor. directory — Directories help keep related files organized on a disk in a hierarchical, “inverted tree” structure. Each disk has a “root” directory. Additional directories that branch off the root directory are called subdirectories.
expansion-card connector — A connector on the system board or riser board for plugging in an expansion card. F — Fahrenheit. FAT — File allocation table. The file system structure used by MS-DOS to organize and keep track of file storage. The Microsoft® Windows® operating systems can optionally use a FAT file system structure. FBD — Fully buffered DIMM.
KB — Kilobyte(s); 1024 bytes. Kbps — Kilobit(s) per second. MAC address — Media Access Control address. Your system’s unique hardware number on a network. KBps — Kilobyte(s) per second. mAh — Milliampere-hour(s). key combination — A command requiring you to press multiple keys at the same time (for example, ). Mb — Megabit(s); 1,048,576 bits. kg — Kilogram(s); 1000 grams. MB — Megabyte(s); 1,048,576 bytes.
NTFS — The NT File System option in the Windows 2000 operating system. NVRAM — Nonvolatile random-access memory. Memory that does not lose its contents when you turn off your system. NVRAM is used for maintaining the date, time, and system configuration information. parity — Redundant information that is associated with a block of data. partition — You can divide a hard drive into multiple physical sections called partitions with the fdisk command. Each partition can contain multiple logical drives.
SATA — Serial Advanced Technology Attachment. A standard interface between the system board and storage devices. SVGA — Super video graphics array. VGA and SVGA are video standards for video adapters with greater resolution and color display capabilities than previous standards. SCSI — Small computer system interface. An I/O bus interface with faster data transmission rates than standard ports.
UPS — Uninterruptible power supply. A battery-powered unit that automatically supplies power to your system in the event of an electrical failure. USB — Universal Serial Bus. A USB connector provides a single connection point for multiple USB-compliant devices, such as mice and keyboards. USB devices can be connected and disconnected while the system is running. utility — A program used to manage system resources— memory, disk drives, or printers, for example. UTP — Unshielded twisted pair.
Glossary
Index A alert messages, 22 B back-panel features, 13 baseboard management controller. See BMC.
Index I M indicators back-panel, 13 front-panel, 11 NIC, 14 power, 13 memory modules (DIMMs) configuring, 46 installing, 48 removing, 49 troubleshooting, 76 installing control panel assembly, 62 expansion card, 44 expansion-card riser board, 59 memory modules, 48 optical drive, 54 processor, 50, 52 SAS/SATA hard drives, 56 system board, 64 messages alert, 22 diagnostic, 22 error, 23 system, 16 warning, 22 mouse troubleshooting, 70 internal hard drives, 55 IRQs avoiding conflicts, 68 line assignm
replacing cooling fan module, 41 power supply, 43 processor, 50 system battery, 59 S safety, 67 SAS configuration utility entering, 10 SAS hard drives, 55 SAS RAID controller installing, 56 troubleshooting, 79 SATA hard drives, 55 serial I/O device troubleshooting, 71 setup password, 30 assigning, 32 changing, 33 enabling, 32 startup keystrokes, 10 support contacting Dell, 99-100 system closing, 39 opening, 38 system board connectors, 92 installing, 64 jumpers, 89 removing, 63 system diagnostics entering,
Index 132 Index
