Dell EMC PowerEdge R440 Installation and Service Manual Regulatory Model: E45S Series Regulatory Type: E45S001 December 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Dell EMC PowerEdge R440 system overview.................................................................7 Front view of the system...................................................................................................................................................7 Left control panel view............................................................................................................................................... 10 Right control panel view...................
Installing cooling fan................................................................................................................................................... 36 Intrusion switch..................................................................................................................................................................37 Removing the intrusion switch.................................................................................................................................
Installing the LOM riser card.................................................................................................................................... 86 Hard drive backplane........................................................................................................................................................ 87 Hard drive backplane details.....................................................................................................................................
Documentation feedback................................................................................................................................................118 Accessing system information by using QRL.............................................................................................................118 Quick Resource Locator for Dell EMC PowerEdge R440 system.................................................................. 119 Receiving automated support with SupportAssist .............
1 Dell EMC PowerEdge R440 system overview The Dell EMC PowerEdge R440 system is a 1U, dual socket rack system supports up to: ● ● ● ● ● Two Intel Xeon Scalable Processors 16 DIMM slots 4 x 3.5-inch drives, 8 x 2.5-inch drives, or 10 x 2.5-inch drives Four NVMe drives on 10 x 2.5-inch drive system Two redundant power supply units (PSU) or single cabled PSU NOTE: All instances of SAS, SATA hard drives and SSDs are referred to as drives in this document, unless specified otherwise.
Table 1. Features available on the front of the system (continued) Item Ports, panels, and slots Icon Description information, see the Integrated Dell Remote Access Controller User’s Guide at www.dell.com/ poweredgemanuals. 2 Optical drive (optional) N/A One optional slim SATA DVD-ROM drive or DVD+/-RW drive. 3 USB port (optional) The USB port is USB 2.0 compliant. 4 VGA port Enables you to connect a display device to the system.
Table 2. Features available on the front of the system (continued) Item Ports, panels, and slots Icon Description 4 VGA port Enables you to connect a display device to the system. For more information, see the PowerEdge R440 Technical Specs at www.dell.com/poweredgemanuals 5 USB port (optional) The USB port is USB 2.0 compliant. 6 Right control panel N/A Contains the power button, USB port, iDRAC Direct micro port, and the iDRAC Direct status LED.
Table 3. Features available on the front of the system (continued) Item Ports, panels, and slots Icon Description 5 Information Tag N/A The Information Tag is a slide-out label panel that contains system information such as Service Tag, NIC, MAC address, and so on. If you have opted for the secure default access to iDRAC, the Information tag also contains the iDRAC secure default password. Left control panel view Figure 4. Left control panel with optional iDRAC Quick Sync 2.0 indicator Table 4.
Table 5. Status LED indicators and descriptions (continued) Icon Description Condition Corrective action ● If the drives are configured in a RAID array, restart the system, and enter the host adapter configuration utility program. Temperature The indicator turns solid amber, indicator if the system experiences a thermal error (for example, the ambient temperature is out of range or there is a fan failure).
iDRAC Quick Sync 2 indicator codes iDRAC Quick Sync 2 module (optional) is located on the left control panel of your system. Figure 6. iDRAC Quick Sync 2 indicators Table 7. iDRAC Quick Sync 2 indicators and descriptions iDRAC Quick Sync 2 indicator Condition code Corrective action Off (default state) Indicates that the iDRAC Quick Sync 2 feature is turned off. Press the iDRAC Quick Sync 2 button to turn on the iDRAC Quick Sync 2 feature.
Right control panel view Figure 7. Right control panel Table 8. Right control panel Item Indicator or button 1 Power button Icon Description Indicates if the system is powered on or off. Press the power button to manually power on or off the system. NOTE: Press the power button to gracefully shut down an ACPI-compliant operating system. 2 USB port 3 iDRAC Direct LED 4 iDRAC Direct port (Micro-AB USB) The USB ports are 4-pin, 2.0compliant.
iDRAC Direct LED indicator codes The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem. You can configure iDRAC Direct by using a USB to micro USB (type AB) cable, which you can connect to your laptop or tablet. The following table describes iDRAC Direct activity when the iDRAC Direct port is active: Table 9.
Table 10. Drive indicator codes (continued) Drive status indicator code Condition Flashes amber four times per second Drive failed. Flashes green slowly Drive rebuilding. Solid green Drive online. Flashes green for three seconds, amber for three seconds, and then turns off after six seconds Rebuild stopped. Back view of the system The back view displays the features available on the back of the system. Figure 9. Back view of the system with full height riser Table 11.
Table 11. Back view of the system with full height riser (continued) Item Ports, panels, or slots Icon Description 10 System status indicator cable port N/A Enables you to connect the status indicator cable and view system status when the CMA is installed. 11 System identification button Press the system ID button: ● To locate a particular system within a rack. ● To turn the system ID on or off. To reset iDRAC, press and hold the button for more than 15 seconds.
Table 12. Back view of the system with 2 risers (continued) Item Ports, panels, or slots Icon Description 10 System status indicator cable port N/A Enables you to connect the status indicator cable and view system status when the CMA is installed. 11 System identification button Press the system ID button: ● To locate a particular system within a rack. ● To turn the system ID on or off. To reset iDRAC, press and hold the button for more than 15 seconds.
Figure 12. AC PSU status indicator 1. AC PSU status indicator/handle Table 14. AC PSU status indicator codes Power indicator codes Condition Green A valid power source is connected to the PSU and the PSU is operational. Blinking amber Indicates a problem with the PSU. Not illuminated Power is not connected to the PSU. Blinking green When the firmware of the PSU is being updated, the PSU handle blinks green. CAUTION: Do not disconnect the power cord or unplug the PSU when updating firmware.
● When the system turns off and there are no errors, LCD enters the standby mode after five minutes of inactivity. Press any button on the LCD to turn it on. ● If the LCD panel stops responding, remove the bezel and reinstall it. If the problem persists, see Getting help. ● The LCD backlight remains off if LCD messaging is turned off using the iDRAC utility, the LCD panel, or other tools. Figure 13. LCD panel features Table 15.
Option Description Set error Select SEL to view LCD error messages in a format that matches the IPMI description in the SEL. This enables you to match an LCD message with an SEL entry. Select Simple to view LCD error messages in a simplified user-friendly description. For information about the event and error messages generated by the system firmware and agents that monitor system components, go to qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it up.
System Label Information Service and Memory Information Label Figure 15.
2 Initial system setup and configuration Topics: • • • Setting up your system iDRAC configuration Options to install the operating system Setting up your system Perform the following steps to set up your system: Steps 1. Unpack the system. 2. Install the system into the rack. For more information about installing the system into the rack, see the Rail Installation Guide at www.dell.com/poweredgemanuals. 3. Connect the peripherals to the system. 4. Connect the system to its electrical outlet. 5.
Log in to iDRAC You can log in to iDRAC as: ● iDRAC user ● Microsoft Active Directory user ● Lightweight Directory Access Protocol (LDAP) user If you have opted for secure default access to iDRAC, you must use the iDRAC secure default password available on the system Information tag. If you have not opted for secure default access to iDRAC, then use the default user name and password –root and calvin. You can also log in by using your Single Sign-On or Smart Card.
Table 17. Firmware and drivers (continued) Methods Location Using Dell OpenManage Deployment Toolkit (DTK) www.dell.com/openmanagemanuals > OpenManage Deployment Toolkit Using iDRAC virtual media www.dell.com/idracmanuals Downloading drivers and firmware Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management firmware on your system. Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware. Steps 1. Go to www.dell.
3 Installing and removing system components Topics: • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Safety instructions Before working inside your system After working inside your system Recommended tools Optional front bezel System cover Inside the system Backplane cover Air shroud Cooling fans Intrusion switch Drives System memory Processors and heat sinks Internal PERC riser Expansion cards and expansion card risers M.
NOTE: It is recommended that you always use an antistatic mat and antistatic strap while working on components inside the system. CAUTION: To ensure proper operation and cooling, all bays in the system and system fans must be always populated with a component or a blank. Before working inside your system Prerequisites Follow the safety guidelines listed in Safety instructions on page 25. Steps 1. Turn off the system, including all attached peripherals. 2.
Steps 1. Unlock the bezel by using the bezel key. 2. Press the release button, and pull the left end of the bezel. 3. Unhook the right end, and remove the bezel. Figure 16. Removing the front bezel with the LCD panel Installing the front bezel The procedure to install the front bezel with and without the LCD panel is the same. Prerequisites Follow the safety guidelines listed in Safety instructions on page 25. Steps 1. Locate and remove the bezel key. NOTE: The bezel key is part of the LCD bezel package.
Figure 17. Installing the front bezel with the LCD panel System cover Removing the system cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 25. 2. Turn off the system, including any attached peripherals. 3. Disconnect the system from the electrical outlet and disconnect the peripherals. Steps 1. Using a 1/4 inch flat head or a Phillips #2 screwdriver, rotate the latch release lock counter clockwise to the unlocked position. 2.
Figure 18. Removing the system cover Installing the system cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 25. 2. Ensure that all internal cables are routed correctly and connected, and no tools or extra parts are left inside the system. Steps 1. Align the tabs on the system cover with the guide slots on the system. 2. Push the system cover latch down.
Figure 19. Installing the system cover Next steps 1. Reconnect the peripherals and connect the system to the electrical outlet. 2. Turn on the system, including any attached peripherals. Inside the system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 20. Inside the system 1. 3. 5. 7. 9. 11. 13. 15. left control panel cable cover backplane expander board air shroud power interposer board low profile expansion riser 1 processor blank air shroud left control panel cable cover 2. 4. 6. 8. 10. 12. 14. 16. hard drive backplane cabling latch intrusion switch internal expansion riser low profile expansion riser 2 heat sink cooling fan blank information tag Backplane cover Removing the backplane cover Prerequisites 1.
Figure 21. Removing backplane cover Installing the backplane cover Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 25. 2. Follow the procedure listed in Before working inside your system on page 26. 3. Install the system cover. Steps 1. Align the tabs on the backplane cover with the guide slots on the system. 2. Slide the backplane cover toward the front of the system until the cover locks into place.
Figure 22. Installing backplane cover Next steps Follow the procedure listed in After working inside your system on page 26.
Air shroud Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps Holding the blue touch points, lift the air shroud away from the system. Figure 23. Removing the air shroud Next steps 1. If applicable, install the air shroud. 2.
2. Lower the air shroud into the system until it is firmly seated. When firmly seated, the memory socket numbers marked on the air shroud align with the respective memory sockets. Figure 24. Installing the air shroud Next steps 1. Follow the procedure listed in After working inside your system on page 26. Cooling fans Removing the cooling fan Prerequisites 1. 2. 3. 4. 5. 6. Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system.
Figure 25. Removing the cooling fan 2. Lift the fan out holding the blue touch point. Next steps 1. 2. 3. 4. 5. 6. Install the cooling fan. Install the internal riser. Connect the power cable to the system board. Ensure the cables are routed correctly. Install the air shroud. Follow the procedure listed in After working inside your system. Installing cooling fan Prerequisites 1. 2. 3. 4. 5. 6. Follow the safety guidelines listed in Safety instructions on page 25.
Figure 26. Installing cooling fan Next steps 1. 2. 3. 4. 5. Install the internal riser. Connect the power cable. Ensure all the cables are routed correctly. Install the air shroud. Follow the procedure listed in After working inside your system on page 26. Intrusion switch Removing the intrusion switch Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions on page 25. Follow the procedure listed in Before working inside your system on page 26. Remove air shroud.
Figure 27. Removing an intrusion switch Next steps Install intrusion switch. Installing the intrusion switch Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 25. 2. Follow the procedure listed in Before working inside your system on page 26. Steps 1. Align the intrusion switch with the intrusion switch slot. Figure 28. Installing intrusion switch 2. Slide the intrusion switch until it is firmly seated in the intrusion switch slot. 3.
Drives Removing a drive blank The procedure for removing 2.5-inch and 3.5-inch drive blanks is identical. Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. If installed, remove the front bezel. CAUTION: To maintain proper system cooling, drive blanks must be installed in all empty drive slots. CAUTION: Mixing drive blanks from previous generations of PowerEdge servers is not supported. Steps Press the release button, and slide the drive blank out of the drive slot. Figure 29.
Figure 30. Installing a drive blank Next steps If removed, install the front bezel. Removing a 2.5-inch drive from a 3.5-inch drive adapter Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Remove the 3.5-inch drive adapter from the 3.5-inch drive carrier. NOTE: A 2.5-inch drive is installed in a 3.5-inch drive adapter, which is then installed in the 3.5-inch drive carrier. Steps 1. Using a Phillips #2 screwdriver, remove the screws from the side of the 3.
Next steps Install a 2.5-inch drive into a 3.5-inch drive adapter. Installing a 2.5-inch drive into a 3.5-inch drive adapter Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Remove the 3.5-inch drive adapter from the 3.5-inch hot swappable drive carrier. Steps 1. Align the screw holes on the 2.5-inch drive with the screw holes on the 3.5-inch drive adapter. 2. Using a Phillips #2 screwdriver, secure the 2.5-inch drive to the 3.5-inch drive adapter. NOTE: If the 3.
Figure 33. Removing a 3.5 inch drive adapter from a 3.5-inch drive carrier Next steps Install the 3.5-inch drive carrier or -inch Installing a 3.5-inch drive adapter into the 3.5-inch drive carrier Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Install the 2.5-inch drive into the 3.5-inch drive adapter. Steps 1. Insert the 3.5-inch drive adapter into the 3.5-inch drive carrier with the connector end of the drive toward the back of the 3.5-inch drive carrier. 2.
Figure 34. Installing a 3.5-inch drive adapter into the 3.5-inch drive carrier Next steps 1. Install the 3.5-inch drive carrier into the system. 2. If removed, install the front bezel. Removing a hard drive Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. If applicable, remove the front bezel. 3. Using the management software, prepare the hard drive for removal. If the hard drive is online, the green activity or fault indicator flashes while the drive is turning off.
Figure 35. Removing a hard drive Next steps 1. Install a hard drive. 2. If you are not replacing the hard drive immediately, insert a hard drive blank in the empty hard drive slot to maintain proper system cooling. Installing a hard drive Prerequisites CAUTION: Before attempting to remove or install a hard drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support hard drive removal and insertion.
Figure 36. Installing a hard drive Next steps If applicable, install the front bezel. Removing the drive from the drive carrier Prerequisites CAUTION: Mixing drives from previous generations of PowerEdge servers is not supported. Steps 1. Using a Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier. 2. Lift the drive out of the drive carrier. Figure 37.
Next steps If applicable, install the drive into the drive carrier. Installing a drive into the drive carrier Prerequisites CAUTION: Mixing drive carriers from other generations of PowerEdge servers is not supported. NOTE: When installing a drive into the drive carrier, ensure that the screws are torqued to 4 in-lbs. Steps 1. Insert the drive into the drive carrier with the connector end of the drive towards the back of the carrier. 2.
Figure 39. Memory socket locations Memory channels are organized as follows: Table 18. Memory channels Processor Channel 0 Channel 1 Channel 2 Channel 3 Channel 4 Channel 5 Processor 1 Slots A1 and A7 Slots A2 and A8 Slots A3 Slots A4 and A9 Slots A5 and A10 Slots A6 Processor 2 Slots B1 Slots B2 Slots B3 Slots B4 Slots B5 Slots B6 Table 19. Memory population DIMM Type DIMMs Populated/ Channel RDIMM 1 2 LRDIMM 1 2 Voltage 1.2 V 1.
General memory module installation guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory. If your system's memory configurations fail to observe these guidelines, your system might not boot, stop responding during memory configuration, or operate with reduced memory. ● ● ● ● System profile selected (for example, Performance Optimized, or Custom [can be run at high speed or lower]) Maximum supported DIMM speed of the processors.
Table 20. Memory operating modes Memory Operating Mode Description Optimizer Mode The Optimizer Mode if enabled, the DRAM controllers operate independently in the 64-bit mode and provide optimized memory performance. Mirror Mode The Mirror Mode if enabled, the system maintains two identical copies of data in memory, and the total available system memory is one half of the total installed physical memory. Half of the installed memory is used to mirror the active memory modules.
Optimizer Mode This mode supports Single Device Data Correction (SDDC) only for memory modules that use x4 device width. It does not impose any specific slot population requirements. ● Dual processor: Populate the slots in round robin sequence starting with processor 1. NOTE: Processor 1 and processor 2 population should match. Table 21.
Table 21. Memory population rules (continued) Processor Configuration Memory population Memory population information ● Optimizer population order is not traditional for 8 and 14 DIMM installations of dual processor. ○ For A5, ○ For A5, B3, 8 DIMMs: A1, A2, A4, B1, B2, B4, B5 14 DIMMs: A1, A2, A4, A7, A8, A9, A10, B1, B2, B4, B5, B6 Mirroring population order A{1, 2, 3, 4, 5, 6}, B{1, 2, 3, 4, 5, 6} Mirroring is supported with 6 DIMM slots per processor.
Next steps 1. Install the memory module. Installing a memory module Prerequisites Follow the safety guidelines listed in Safety instructions Steps 1. Locate the appropriate memory module socket. CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the memory module or metallic contacts. CAUTION: To prevent damage to the memory module or the memory module socket during installation, do not bend or flex the memory module.
Processors and heat sinks Removing a processor and heat sink module Prerequisites WARNING: The heat sink may be hot to touch for some time after the system is powered down. Allow the heat sink to cool before removing it. 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system on page 26. 3. If applicable, remove the air shroud. Steps 1. Using a Torx #T30 screwdriver, loosen the screws on the heat sink in the order below: a.
Installing a processor and heat sink module Prerequisites CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor. The heat sink is necessary to maintain proper thermal conditions. 1. Follow the safety guidelines listed in Safety instructions. 2. If installed, remove the processor blank and CPU dust cover. Steps 1. Align the pin 1 indicator of the heat sink to the system board and then place the processor and heat sink module (PHM) on the processor socket.
Figure 43. Installing the processor and heat sink module Next steps 1. Follow the procedure listed in After working inside your system on page 26. Removing the processor from the processor and heat sink module Prerequisites NOTE: Only remove the processor from the processor and heat sink module if you are replacing the processor or heat sink. This procedure is not required when replacing a system board. 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions.
Figure 44. Removing the processor bracket Next steps Install the processor into the processor and heat sink module. Installing the processor into a processor and heat sink module Prerequisites Follow the safety guidelines listed in Safety instructions Steps 1. Place the processor in the processor tray. NOTE: Ensure that the pin 1 indicator on the processor tray is aligned with the pin 1 indicator on the processor. 2.
Figure 45. Installing the processor bracket 3. If you are using an existing heat sink, remove the thermal grease from the heat sink by using a clean lint-free cloth. 4. Use the thermal grease syringe included with your processor kit to apply the grease in a quadrilateral design on the top of the processor. CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket. NOTE: The thermal grease syringe is intended for single use only.
● Do not press on the heat sink fins. ● Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink onto the processor and bracket. Figure 47. Installing the heat sink onto the processor Next steps 1. Install the processor and heat sink module. 2. Install the air shroud. 3. Follow the procedure listed in After working inside your system on page 26. Internal PERC riser Removing the internal PERC riser Prerequisites 1.
Figure 48. Removing internal PERC riser 5. Turn the internal riser so that the PERC card is facing up. 6. Press the cable connector and disconnect the cable connected to the internal PERC card. Figure 49. Disconnecting the cable from internal PERC card Next steps 1. Install the air shroud. 2. Follow the procedure listed in After working inside your system on page 26. 3. Install the internal PERC card.
Steps 1. Connect the cable to the internal PERC card. Figure 50. Connecting the cable to internal PERC riser 2. Holding the blue touch points, align the slot on the internal PERC riser to the guide on the system board. 3. Insert the internal riser card’s edge connector firmly into the system board connector until the riser is fully seated. 4. Lift the plunger to lock the riser in place. Figure 51. Installing internal PERC riser 5.
Removing the PERC card from the internal PERC riser Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system. Remove the air shroud. Remove the internal PERC riser. Steps 1. Using a Phillips #2 screwdriver, remove the screw that secures the PERC card to the internal PERC riser. 2. Pull the PERC card out of the connector on the internal PERC riser. Figure 52.
Figure 53. Installing PERC card into internal PERC riser Next steps 1. Install the internal PERC riser. 2. Install the air shroud. 3. Follow the procedure listed in After working inside your system on page 26. Expansion cards and expansion card risers NOTE: A System Event Log (SEL) event is logged if an expansion card riser is not supported or missing. It does not prevent your system from turning on. However, if a F1/F2 pause occurs, an error message is displayed.
NOTE: The expansion card slots are not hot-swappable. The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit. The expansion cards with the highest priority should be installed first using the slot priority indicated. All the other expansion cards should be installed in the card priority and slot priority order. Table 23.
Table 24.
Table 25.
Table 25.
Table 26.
2. Holding the touch points, align the slot on the riser with the guide in the system board. 3. Lower the expansion card riser into place until the expansion card riser connector is fully seated in the connector. Figure 54. Installing an expansion card riser 1A Figure 55.
Figure 56. Installing an expansion card riser 2 Next steps 1. Follow the procedure listed in After working inside your system on page 26. 2. Install any device drivers required for the card as described in the documentation for the card. Removing an expansion card riser Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Disconnect any cables connected to the expansion card.
Figure 58. Removing an expansion card riser 1 Figure 59. Removing an expansion card riser 2 Next steps Install the expansion card riser. Removing the expansion card from the expansion card riser Prerequisites 1. 2. 3. 4. 5. 70 Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system. If applicable, remove the air shroud. Remove the expansion card riser. If applicable, disconnect the cables from the expansion card.
Steps 1. Open the PCIe card holder latch. 2. Hold the expansion card by its edges, and pull the card until the card edge connector disengages from the expansion card connector on the riser. Figure 60. Removing expansion card from riser 2 Figure 61. Removing expansion card from riser 1 3. Install a filler bracket if you are not replacing the expansion card.
Figure 62. Installing filler bracket for riser 2 Figure 63. Installing filler bracket for riser 1 Next steps Install the expansion card riser.
Installing the expansion card into the expansion card riser Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. If installing a new expansion card, unpack it and prepare the card for installation. NOTE: For instructions, see the documentation accompanying the card. 3. Remove the expansion card riser. Steps 1. Open the PCIe card holder latch. 2. If installed, remove the filler bracket. NOTE: Store the filler bracket for future use.
Figure 65. Removing filler bracket for riser 1 3. Hold the card by its edges, and align the card edge connector with the expansion card connector on the riser. 4. Insert the card edge connector firmly into the expansion card connector until the card is fully seated. 5. Close the expansion card latch. Figure 66.
Figure 67. Installing expansion card into riser 1 Next steps 1. 2. 3. 4. 5. If applicable, connect the cables to the expansion card. Install the expansion card riser If applicable, install the air shroud. Follow the procedure listed in After working inside your system on page 26. Install any device drivers required for the card as described in the documentation for the card. Internal PERC riser Removing the internal PERC riser Prerequisites 1. Follow the safety guidelines listed in Safety instructions.
Figure 68. Removing internal PERC riser 5. Turn the internal riser so that the PERC card is facing up. 6. Press the cable connector and disconnect the cable connected to the internal PERC card. Figure 69. Disconnecting the cable from internal PERC card Next steps 1. Install the air shroud. 2. Follow the procedure listed in After working inside your system on page 26. 3. Install the internal PERC card.
Figure 70. Connecting the cable to internal PERC riser 2. Holding the blue touch points, align the slot on the internal PERC riser to the guide on the system board. 3. Insert the internal riser card’s edge connector firmly into the system board connector until the riser is fully seated. 4. Lift the plunger to lock the riser in place. Figure 71. Installing internal PERC riser 5. Connect the cables to the backplane and then route the cables to the cable guiding latch to close the latch. Next steps 1.
4. Remove the internal PERC riser. Steps 1. Using a Phillips #2 screwdriver, remove the screw that secures the PERC card to the internal PERC riser. 2. Pull the PERC card out of the connector on the internal PERC riser. Figure 72. Removing the PERC card from the internal PERC riser Next steps 1. Install the PERC card into the internal PERC riser. 2. Replace the air shroud. 3. Follow the procedure listed in After working inside your system.
Figure 73. Installing PERC card into internal PERC riser Next steps 1. Install the internal PERC riser. 2. Install the air shroud. 3. Follow the procedure listed in After working inside your system on page 26. M.2 SSD module NOTE: The write-protect switch is on the IDSDM or vFlash module. Installing the M.2 SSD module Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 25 2. Remove the air shroud. 3. Remove the BOSS card.
Figure 74. Installing the M.2 SSD module Next steps 1. Install the BOSS card. NOTE: The procedure to install the BOSS card is similar to the removing an expansion card. 2. Install the air shroud.. 3. Follow the procedure listed in After working inside your system. Removing the M.2 SSD module Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions on page 25 Follow the procedure listed in Before working inside your system on page 26. Remove the air shroud.
Figure 75. Removing the M.2 SSD module Next steps Replace the M.2 SSD module. Optional MicroSD or vFlash card Removing the MicroSD card Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps 1. Locate the MicroSD card slot on the vFlash/IDSDM module, and press the card to partially release it from the slot. To locate IDSDM/vFlash module, see the System board jumpers and connectors section. 2.
Figure 76. Removing the MicroSD card NOTE: Temporarily label each MicroSD card with its corresponding slot number after removal. Next steps 1. Follow the procedure listed in After working inside your system. 2. Install a MicroSD card. Installing the MicroSD card Prerequisites Follow the safety guidelines listed in Safety instructions. NOTE: To use an MicroSD card with your system, ensure that the Internal SD Card Port is enabled in System Setup.
Figure 77. Installing the MicroSD card Next steps Follow the procedure listed in After working inside your system. Optional IDSDM or vFlash module Removing the optional IDSDM or vFlash card Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. If you are replacing the IDSDM/vFlash card, remove the MicroSD cards. NOTE: Temporarily label each MicroSD card with its corresponding slot number after removal. Steps 1.
Figure 78. Removing the optional IDSDM/vFlash card NOTE: There are two dip switches on the IDSDM/vFlash card for write-protection. Next steps Install the optional IDSDM/vFlash card. Installing optional IDSDM or vFlash card Prerequisites Follow the safety guidelines listed in Safety instructions . Steps 1. Locate the IDSDM/vFlash connector on the system board. To locate IDSDM/vFlash connector, see the Jumpers and connectors on page 113 section. 2.
Figure 79. Installing optional IDSDM/vFlash card Next steps 1. Install the MicroSD cards. NOTE: Reinstall the MicroSD cards into the same slots based on the labels you had marked on the cards during removal. 2. Follow the procedure listed in After working inside your system on page 26 . LOM riser card Removing the LOM riser card Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system on page 26. 3.
Figure 80. Removing LOM riser card Next steps Install the LOM riser card. Installing the LOM riser card Prerequisites Follow the safety guidelines listed in Safety instructions Steps 1. Align the connectors on the LOM riser card with the slot on the system. 2. Press the LOM riser card until the card is firmly seated on the system board connector and the two blue plastic snap hold the LOM riser card in place. 3.
2. Follow the procedure listed in After working inside your system on page 26 Hard drive backplane Hard drive backplane details Depending on your system configuration, the hard drive backplanes supported in PowerEdge R440 are listed here: Table 28. Supported backplane options for PowerEdge R440 systems System Supported hard drives options 3.5-inch (x4) SAS, SATA backplane PowerEdge R440 2.5-inch (x10) SAS, SATA or NVMe backplane 2.5-inch (x8) SAS, SATA or Nearline SAS drives Figure 82. 4 x 3.
Figure 85. 10 x 2.5 backplane with expander 1. SAS_A connector 3. backplane power cable connector 5. SAS_C connector 2. backplane signal cable connector 4. SAS_B connector Installing the hard drive backplane Prerequisites Follow the safety guidelines listed in Safety instructions. NOTE: The procedure to install the backplane is similar for all backplane configurations. Steps 1. Align the slots on the backplane with the hooks on the system. 2.
Next steps 1. 2. 3. 4. 5. Connect all the cables to the backplane. Install all the hard drives. Install the backplane cover. Install the air shroud. Follow the procedure listed in After working inside your system on page 26 Removing the hard drive backplane Prerequisites CAUTION: To prevent damage to the drives and backplane, remove the hard drives from the system before removing the backplane.
Next steps Install the hard drive backplane. Cable routing Figure 88. Cable routing - 10 x 2.5 hard drive backplane with PERC 1. 3. 5. 7. 9. 11. 90 backplane backplane power cable backplane expander signal cable power interposer board system board SAS cable (BP: SAS_A to internal riser) Installing and removing system components 2. 4. 6. 8. 10.
Figure 89. Cable routing - 10 x 2.5 hard drive backplane with NVMe 1. 3. 5. 7. 9. 11. 13. backplane backplane power cable backplane expander signal cable power interposer board system board SAS cable (BP: SAS_B to expansion card riser) NVMe cable connector (BP: PCIe to internal riser) 2. 4. 6. 8. 10. 12. 14.
Figure 90. Cable routing - 8 x 2.5 hard drive backplane with PERC 1. 3. 5. 7. 9. hard drive backplane SAS cable (SAS_B connector to internal riser) backplane signal cable power interposer board system board 2. 4. 6. 8. backplane power cable SAS cable (SAS_A connector to internal riser) cable routing clip internal riser Figure 91. Cable routing - 8 x 2.5 hard drive backplane with onboard SATA 1. hard drive backplane 92 Installing and removing system components 2.
3. SATA cable (BP: SATA_B to MB) 5. backplane signal cable 7. power interposer board 4. SATA cable (BP: SATA_A to MB) 6. cable routing clip 8. system board Figure 92. Cable routing - 4 x 3.5 hard drive backplane with PERC 1. 3. 5. 7. hard drive backplane cable routing clip backplane power cable system board 2. backplane signal cable 4. SAS cable (BP: SAS_A to PERC) 6.
Figure 93. Cable routing - 4 x 3.5 hard drive backplane with SATA 1. 3. 5. 7. hard drive backplane cable routing clip backplane power cable system board 2. backplane signal cable 4. SATA cable (BP: SATA_A to MB) 6. power supply unit System battery The Dell EMC PowerEdge R440 system supports CR 2032 3.0-V lithium coin cell system battery. Replacing the system battery Prerequisites WARNING: There is a danger of a new battery exploding if it is incorrectly installed.
Figure 94. Removing the system battery 3. To install a new system battery, hold the battery with the positive side facing up and slide it under the securing tabs. 4. Press the battery into the connector until it snaps into place. Figure 95. Installing the system battery Next steps 1. 2. 3. 4. 5. If applicable, connect the cables to the expansion card(s). Follow the procedure listed in After working inside your system.
Next steps 1. Follow the procedure listed in After working inside your system. 2. While booting, press F2 to enter System Setup and verify that the system detects the USB memory key. Optical drive (optional) Removing the optical drive Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system on page 26. If applicable, remove the front bezel.
Figure 97. Installing optical drive 3. Connect the power and data cables to the connector on the optical drive. NOTE: Route the cable properly to prevent it from being pinched or crimped. 4. Replace the front Bezel. Next steps 1. Follow the procedure listed in After working inside your system on page 26. Power supply units NOTE: For more information, see the PowerEdge R440 Technical Specs at www.dell.com/poweredgemanuals. CAUTION: If two PSUs are installed, both the PSUs must have the same type of label.
Figure 98. Removing a power supply unit blank Next steps Install the second power supply unit blank. Installing a power supply unit blank Prerequisites 1. Follow the safety guidelines listed in Safety instructions. NOTE: Install the power supply unit (PSU) blank only in the second PSU bay. Steps Align the PSU blank with the PSU slot and push it into the PSU slot until it clicks into place. Figure 99.
For information about the cable management arm, see the system’s rack documentation at www.dell.com/ poweredgemanuals. Steps Press the release latch and slide the PSU out of the system by using the PSU handle. Figure 100. Removing a power supply unit Next steps Install the PSU. Installing a power supply unit Prerequisites 1. Follow the safety guidelines listed in Safety instructions 2.
Figure 101. Installing a power supply unit Next steps 1. If you have unlatched the cable management arm, relatch it. For information about the cable management arm, see the system’s rack documentation at www.dell.com/poweredgemanuals. 2. Connect the power cable to the PSU, and plug the cable into a power outlet. CAUTION: When connecting the power cable to the PSU, secure the cable to the PSU with the strap.
Figure 102. Removing non-redundant cabled AC PSU Next steps 1. Install a non-redundant cabled AC power supply. Installing a non-redundant cabled AC power supply unit Prerequisites 1. Follow the safety guidelines listed in Safety instructions. Steps 1. Unpack the new power supply unit (PSU). 2. Slide the new PSU into the PSU cage until the PSU is fully seated. 3. Using a Phillips #2 screwdriver, replace the screw to secure the PSU to the system. Figure 103.
Power interposer board Removing power interposer board Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system on page 26. 3. Remove the air shroud 4. Disconnect all the cables connected from the PIB to the system board. NOTE: Ensure that you note the routing of the cables as you remove them from the system board. 5. Remove the PSU. Steps 1.
Figure 105. Installing power interposer board Next steps 1. Install the PSU. 2. Install the air shroud. 3. Follow the procedure listed in After working inside your system on page 26. Control panel Removing the left control panel Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system on page 26. Remove the air shroud. Remove the internal PERC riser. Steps 1.
Figure 106. Removing the cable cover 3. Using a Phillips #1 screwdriver, remove the screws that connect the control panel to the system. Figure 107. Removing left control panel 4. Holding by the sides, remove the left control panel assembly away from the system. Next steps Install the left control panel. Installing the left control panel Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Route the control panel cable through the side wall of the system. 2.
Figure 108. Installing the cable cover Next steps 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions. Install the air shroud. Install the internal PERC riser. Follow the procedure listed in Before working inside your system on page 26. Removing the right control panel Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system on page 26. 3. Remove the internal PERC riser. Steps 1.
Figure 110. Removing right control panel 4. Holding the control panel by its sides, remove the control panel away from the system. Next steps Install the right control panel. Installing the right control panel Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Route the control panel cable through the side wall of the system. 2. Align the right control panel with the control panel slot on the system and place the assembly in the slot on the system. 3.
Next steps 1. Install the internal PERC riser. 2. Follow the procedure listed in After working inside your system. System board Removing the system board Prerequisites CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or System Setup. Be sure to create and safely store this recovery key.
Figure 112. Removing the system board Next steps Install the system board. Installing the system board Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Unpack the new system board assembly. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. CAUTION: Take care not to damage the system identification button while placing the system board into the chassis. 2.
Figure 113. Installing the system board Next steps 1. Replace the following: a. Install the Trusted Platform Module (TPM). b. Internal PERC riser c. Internal USB key (if applicable) d. USB 3.0 module (if applicable) e. IDSDM/vFlash module card f. All expansion cards and risers g. Processors and heat sink modules h. Processors blanks (if applicable) i. Memory modules j. LOM riser card k. Air shroud 2. Reconnect all cables to the system board.
About this task Below is a list of options available: ● Restore the service tag, license, and diagnostics information, press Y ● Navigate to the Lifecycle Controller based restore options, press N. ● Restore data from a previously created Hardware Server Profile, press F10 NOTE: When the restore process is complete, BIOS prompts to restore the system configuration data.
Trusted Platform Module Upgrading the Trusted Platform Module Prerequisites 1. Follow the safety guidelines listed in Safety instructions on page 25. 2. Follow the procedure listed in Before working inside your system on page 26. NOTE: ● Ensure that your operating system supports the version of the TPM module being installed. ● Ensure that you download and install the latest BIOS firmware on your system. ● Ensure that the BIOS is configured to enable UEFI boot mode.
Figure 114. Installing the TPM Next steps 1. Install the system board. 2. Follow the procedure listed in After working inside your system on page 26. Initializing TPM for BitLocker users Steps Initialize the TPM. For more information, see . The TPM Status changes to Enabled, Activated. Initializing the TPM 1.2 for TXT users Steps 1. While booting your system, press F2 to enter System Setup. 2. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 3.
4 Jumpers and connectors This topic provides specific information about the jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the board in the system. Jumpers on the system board help to disable the system and setup passwords. You must know the connectors on the system board to install components and cables correctly.
Table 29. System board jumpers and connectors Item Connector Description 1. FAN6 Cooling fan 6 connector 2. CPU1 Processor socket 1 3. CPU1_PWR_CONN(P2) CPU1 power connector 4. J_INTRU Intrusion switch connector 5. J_BP_SIG1 Backplane signal connector 1 6. LFT_CP_CONN Left control panel connector 7. J_SATA_B1 Internal SATA B connector 8. RGT_CP_CONN Right panel connector 9. SYS_PWR_CONN(P1) System power connector 10. J_PIB_SIG1 Power interposer board signal connector 1 11.
Disabling forgotten password The software security features of the system include a system password and a setup password. The password jumper enables or disables password features and clears any password(s) currently in use. Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
5 System diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
6 Getting help Topics: • • • • • Contacting Dell EMC Documentation feedback Accessing system information by using QRL Receiving automated support with SupportAssist Recycling or End-of-Life service information Contacting Dell EMC Dell EMC provides several online and telephone based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog.
● Reference materials, including the Installtion and Service Manual, LCD diagnostics, and mechanical overview ● Your system service tag to quickly access your specific hardware configuration and warranty information ● A direct link to Dell to contact technical assistance and sales teams Steps 1. Go to www.dell.com/qrl and navigate to your specific product or 2. Use your smartphone or tablet to scan the model-specific Quick Resource (QR) code on your system or in the Quick Resource Locator section.
7 Documentation resources This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table. 2. Click the required product or product version. NOTE: To locate the product name and model, see the front of your system. 3. On the Product Support page, click Manuals & documents.
Table 30. Additional documentation resources for your system (continued) Task Document Location To identify the version of iDRAC available on your system, on the iDRAC web interface, click ? > About. For information about installing the www.dell.com/ operating system, see the operatingsystemmanuals operating system documentation. For information about updating www.dell.com/support/drivers drivers and firmware, see the Methods to download firmware and drivers section in this document.
Table 30. Additional documentation resources for your system (continued) Task Document Location components, see the Error Code Lookup. Troubleshooting your For information about identifying www.dell.com/poweredgemanuals system and troubleshooting the PowerEdge server issues, see the Server Troubleshooting Guide.
