Dell PowerEdge R330 Owner's Manual Regulatory Model: E34S Series Regulatory Type: E34S001
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 About your system........................................................................................................................8 Supported configurations on PowerEdge R330 systems................................................................................................ 9 Front panel features and indicators................................................................................................................................... 10 LCD panel features.........................
Methods to download firmware and drivers...............................................................................................................31 5 Pre-operating system management applications........................................................................... 32 Navigation keys....................................................................................................................................................................32 System Setup.......................................
Cooling shroud..................................................................................................................................................................... 56 Removing the cooling shroud...................................................................................................................................... 56 Installing the cooling shroud.......................................................................................................................................
Removing the optional iDRAC port card.................................................................................................................... 99 Installing the optional iDRAC port card..................................................................................................................... 100 Internal dual SD module (optional)...................................................................................................................................
Disabling a forgotten password........................................................................................................................................146 9 Troubleshooting your system..................................................................................................... 147 Troubleshooting system startup failure...........................................................................................................................147 Troubleshooting external connections......
1 About your system The Dell PowerEdge R330 is a single socket rack server and supports the following hardware configuration: Component Quantity Processor The server supports one processor from these product families • • • • • • Intel E3-1200 v5 or v6 series Intel Core i3 6100 series Intel Celeron G3900 series Intel Celeron G3930 Intel Pentium G4500 series Intel Pentium G4600 series Memory modules Up to four DIMMS Hard drives Up to eight hard drives or solid state drives (SSDs) Topics: • • • • •
Supported configurations on PowerEdge R330 systems Figure 1.
Front panel features and indicators Figure 2. Front panel features and indicators — four 3.5-inch hot-swappable hard drive chassis Table 1. Front panel features and indicators— four 3.5-inch hot-swappable hard drive chassis Item Indicator, button, or connector Icon Description 1 Power-on indicator, power button Enables you to know the power status of the system. The power-on indicator glows when the system power is on. The power button controls the power supply output to the system.
Item Indicator, button, or connector Icon Description 9 Information tag Contains system information such as service tag, NIC, MAC address for your reference. The information tag is a slide-out label panel. 10 Hard drives slots Enables you to install up to four 3.5-inch hot-swappable hard drives or four 2.5-inch hot-swappable hard drives in 3.5-inch hard drive adapters. 11 Optical drive slot Enables you to install an optional slim SATA DVD-ROM drive or DVD +/-RW drive. Figure 3.
Item Indicator, Button, or Connector Icon Description 5 USB connector Enables you to connect USB devices to the system. The port is USB 2.0-compliant. 6 Optical drive slot Enables you to install an optional slim SATA DVD-ROM drive or DVD+/-RW drive. 7 LCD menu buttons Enable you to navigate the control panel LCD menu. 8 Information tag Contains system information such as service tag, NIC, MAC address for your reference. The information tag is a slide-out label panel.
Item Indicator, Button, or Connector Icon Description If the system stops responding during POST, press and hold the system ID button for more than five seconds to enter BIOS progress mode. To reset iDRAC (if not disabled in F2 iDRAC setup), press and hold the button for more than 15 seconds. 4 Video connector Enables you to connect a display to the system. 5 Diagnostic indicators Glows to display error status. For more information, see Diagnostic indicators on the front panel.
Back panel features and indicators Figure 6. Back panel features and indicators Table 4. Back panel features and indicators Item Indicator, button, or connector Icon Description 1 Serial connector Enables you to connect a serial device to the system. 2 vFlash card slot (optional) Enables you to connect the vFlash card. 3 iDRAC port (optional) Enables you to install a dedicated management port card. 4 PCIe expansion card slots (2) Enables you to connect PCI Express expansion cards.
Diagnostic indicators The diagnostic indicators on the system indicate operation and error status. Diagnostic indicators on the front panel NOTE: No diagnostic indicators are lit when the system is turned off. To start the system, plug it into a working power source and press the power button. Table 5. Diagnostic indicators Icon Description Condition Corrective action Health indicator The indicator turns solid blue if the system is in good health. None required.
Hard drive indicator codes Each hard drive carrier has an activity indicator and a status indicator. The indicators provide information about the current status of the hard drive. The activity LED indicates whether hard drive is currently in use or not. The status LED indicates the power condition of the hard drive. Figure 7. Hard drive indicators 1. Hard drive activity indicator 2. Hard drive status indicator 3.
NIC indicator codes The NIC on the back panel has an indicator that provides information about the network activity and link status. The activity LED indicates whether the NIC is currently connected or not. The link LED indicates the speed of the connected network. 1. link indicator 2. activity indicator Table 7. NIC indicators Convention Status Condition A Link and activity indicators are off The NIC is not connected to the network.
iDRAC Direct LED indicator codes The iDRAC Direct LED indicator lights up to indicate that the port is connected and is being used as a part of the iDRAC subsystem. NOTE: The iDRAC Direct LED indicator does not turn on when the USB port is used in the USB mode. 1. iDRAC Direct status indicator The iDRAC Direct LED indicator table describes iDRAC Direct activity when configuring iDRAC Direct by using the management port (USB XML Import). Table 9.
Figure 8. AC PSU status indicator 1. AC PSU status indicator or handle Table 11. Redundant AC PSU status indicator Convention Power Indicator Pattern Condition A Green A valid power source is connected to the PSU and the PSU is operational. B Flashing green When the PSU firmware is being updated, the PSU handle flashes green. CAUTION: Do not disconnect the power cord or unplug the PSU when updating firmware. If firmware update is interrupted, the PSUs will not function.
Convention Power Indicator Pattern Condition E Not lit Power is not connected. Locating Service Tag of your system Your system is identified by a unique Express Service Code and Service Tag number. The Express Service Code is and Service Tag are found on the front of the system by pulling out the information tag. Alternatively, the information may be on a sticker on the chassis of the system. This information is used by Dell to route support calls to the appropriate personnel.
2 Documentation resources This section provides information about the documentation resources for your system. Table 12. Additional documentation resources for your system Task Document Location Setting up your system For more information about installing and securing the system into a rack, see the rack documentation included with your rack solution. Dell.
Task Document Location Understanding event and error For information about checking the event and Dell.com/openmanagemanuals > OpenManage messages error messages generated by the system firmware software and agents that monitor system components, see the Dell Event and Error Messages Reference Guide. Troubleshooting your system 22 For information about identifying and troubleshooting the PowerEdge server issues, see the Server Troubleshooting Guide. Documentation resources Dell.
3 Technical specifications Chassis dimensions This section describes the physical dimensions of the system. Figure 9. Chassis dimensions of the PowerEdge R330 system Table 13. Dimensions of the Dell PowerEdge R330 system X Xa Y Z (with bezel) Z (without bezel) Za (with bezel) 482.4 mm (18.99 inches) 434.0 mm (17.08 inches) 42.4 mm (1.66 inches) 681.2 mm (26.81 inches) 35.1 mm (1.38 20.1 mm inches) (0.79 inches) 666.2 mm (26.22 inches) Za (without bezel) Zb 607.0 mm (23.
Processor specifications Processor Specification Type The PowerEdge R330 supports any one of the processors listed here: • • • • • • Intel E3-1200 v5 or v6 series Intel Core i3 6100 series Intel Celeron G3900 series Intel Celeron G3930 Intel Pentium G4500 series Intel Pentium G4600 series Expansion bus specifications Specification PCI Express (PCIe) Generation 3 expansion slots (with optional expansion card risers) LP SLOT 1 One half-height, half-length x4 link FH SLOT 2 One full-height, half-length
Power specifications Power supply unit Specification Power rating per power supply unit 350 W (Platinum) (100–240 V AC, 50/60 Hz, 4.8 A–2.4 A) Heat dissipation 1357.1 BTU/hr NOTE: Heat dissipation is calculated by using the power supply wattage rating. Voltage 100-240 V AC, autoranging, 50/60 Hz NOTE: This system is also designed to be connected to IT power systems with a phase-to-phase voltage not exceeding 230 V.
• • • USB 2.0-compliant ports on the front panel USB 3.0-compliant ports on the back panel USB 3.0-compliant internal port The following table provides more information about the USB specifications: Table 15. USB specifications System Front panel Back panel Internal PowerEdge R330 Two 4-pin, USB 2.0-compliant ports Two 9-pin, USB 3.0-compliant port One 9-pin, USB 3.
Resolution Refresh Rate (Hz) Color Depth (bit) 1280 x 1024 60, 75 8, 16, 24 Expanded operating temperature NOTE: When operating in the expanded temperature range, system performance may be impacted. NOTE: When operating in the expanded temperature range, ambient temperature warnings may be reported on the LCD and in the System Event Log. Expanded operating temperature Specifications Continuous operation 5°C to 40°C (40°F to 104°F) at 5% to 85% RH with 29°C (84.2°F)dew point.
Relative humidity Specifications Storage 5% to 95% RH with 33°C (91°F) maximum dew point. Atmosphere must be non-condensing at all times. Operating 10% to 80% Relative Humidity with 29°C (84.2°F) maximum dew point. Maximum vibration Specifications Operating 0.26 Grms at 5 Hz to 350 Hz (operation orientation). Storage 1.88 Grms at 10 Hz to 500 Hz for 15 min (all six sides tested).
Gaseous contamination Specifications Silver coupon corrosion rate <200 Å/month as defined by AHSRAE TC9.9. NOTE: Maximum corrosive contaminant levels measured at ≤50% relative humidity.
4 Initial system setup and configuration Setting up your system Complete the following steps to set up your system: Steps 1. Unpack the system. 2. Install the system into the rack. For more information about installing the system into the rack, see your system Rack Installation Placemat at Dell.com/poweredgemanuals. 3. Connect the peripherals to the system. 4. Connect the system to its electrical outlet. 5. Turn the system on by pressing the power button or by using iDRAC. 6.
The default user name and password are root and calvin. You can also log in by using Single Sign-On or Smart Card. NOTE: You must have iDRAC credentials to log in to iDRAC. For more information about logging in to iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.
5 Pre-operating system management applications You can manage basic settings and features of a system without booting to the operating system by using the system firmware.
• Text browser — The browser is enabled by using Console Redirection. Entering System Setup Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.
System Information details About this task The System Information screen details are explained as follows: Option Description System Model Name Specifies the system model name. System BIOS Version Specifies the BIOS version installed on the system. System Management Engine Version Specifies the current version of the Management Engine firmware. System Service Tag Specifies the system Service Tag. System Manufacturer Specifies the name of the system manufacturer.
Processor Settings details About this task The Processor Settings screen details are explained as follows: Option Description Logical Processor Enables or disables the logical processors and displays the number of logical processors. If this option is set to Enabled, the BIOS displays all the logical processors. If this option is set to Disabled, the BIOS displays only one logical processor per core. This option is set to Enabled by default.
SATA Settings details About this task The SATA Settings screen details are explained as follows: Option Description Embedded SATA Enables the embedded SATA option to be set to Off, , AHCI, or RAID modes. This option is set to AHCI by default. Security Freeze Lock Sends Security Freeze Lock command to the Embedded SATA drives during POST. This option is applicable only for AHCI mode. Write Cache Enables or disables the command for Embedded SATA drives during POST.
Option Description Port F Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled. Option Description Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive.
Option Description PXE Device n Settings(n = 1 to 4) Enables you to control the configuration of the PXE device. UEFI iSCSI Settings screen details You can use the iSCSI Settings screen to modify iSCSI device settings. The iSCSI Settings option is available only in the UEFI boot mode. BIOS does not control network settings in the BIOS boot mode. For BIOS boot mode, the option ROM of the network controller handles the network settings.
Option Description OS Watchdog Timer If your system stops responding, this watchdog timer aids in the recovery of your operating system. When this option is set to Enabled, the operating system initializes the timer. When this option is set to Disabled (the default), the timer does not have any effect on the system. Memory Mapped I/O above 4 GB Enables or disables the support for PCIe devices that need large amounts of memory. This option is set to Enabled by default.
Option Description System Profile Sets the system profile. If you set the System Profile option to a mode other than Custom, the BIOS automatically sets the rest of the options. You can only change the rest of the options if the mode is set to Custom. This option is set to Performance Per Watt (OS). NOTE: All the parameters on the system profile setting screen are available only when the System Profile option is set to Custom. CPU Power Management Sets the CPU power management.
Option Description Enables you to control the reporting mode of the TPM. The TPM Security option is set to Off by default. You can only modify the TPM Status, TPM Activation, and Intel TXT fields if the TPM Status field is set to either On with Pre-boot Measurements or On without Pre-boot Measurements. TPM Information Changes the operational state of the TPM. This option is set to No Change by default. TPM Status Specifies the TPM status.
Miscellaneous Settings details About this task The Miscellaneous Settings screen details are explained as follows: Option Description System Time Enables you to set the time on the system. System Date Enables you to set the date on the system. Asset Tag Specifies the asset tag and enables you to modify it for security and tracking purposes. Keyboard NumLock Enables you to set whether the system boots with the NumLock enabled or disabled. This option is set to On by default.
Boot Manager main menu Menu item Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system continues with the next item in the boot order until the boot is successful or no more boot options are found. One-shot Boot Menu Enables you to access boot menu, where you can select a one-time boot device to boot from. Launch System Setup Enables you to access System Setup.
Creating a system and setup password Prerequisites Ensure that the password jumper is enabled. The password jumper enables or disables the system password and setup password features. For more information, see the System board jumper settings section. NOTE: If the password jumper setting is disabled, the existing system password and setup password are deleted and you need not provide the system password to boot the system. Steps 1.
Deleting or changing system password and setup password Prerequisites Ensure that the password jumper is Enabled and the Password Status is set to Unlocked before attempting to delete or change the existing system or setup password. NOTE: You cannot delete or change an existing system or setup password if the Password Status is set to Locked. Steps 1. To enter System Setup, press F2 immediately after a turning on or restarting your system. 2.
NOTE: Accessing some of the features on the iDRAC settings utility needs the iDRAC Enterprise License upgrade. For more information about using iDRAC, see Dell Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Entering the iDRAC Settings utility Steps 1. Turn on or restart the managed system. 2. Press F2 during Power-on Self-test (POST). 3. On the System Setup Main Menu page, click iDRAC Settings. The iDRAC Settings screen is displayed.
6 Installing and removing system components Safety instructions NOTE: Whenever you need to lift the system, get others to assist you. To avoid injury, do not attempt to lift the system by yourself. WARNING: Opening or removing the system cover while the system is powered on may expose you to a risk of electric shock. CAUTION: Do not operate the system without the cover for a duration exceeding five minutes. CAUTION: Many repairs may only be done by a certified service technician.
3. If removed, install the front bezel. 4. Reconnect the peripherals and connect the system to the electrical outlet. 5. Turn on the system, including any attached peripherals.
Installing the optional front bezel Prerequisites Follow the safety guidelines listed in the Safety instructions section. Steps 1. Locate and remove the bezel key. NOTE: The bezel key is attached to the back of the bezel. 2. Hook the right end of the bezel onto the chassis. 3. Fit the free end of the bezel onto the system. 4. Lock the bezel by using the key. Figure 11. Installing the optional front bezel a. lock b. front bezel System cover Removing the system cover Prerequisites 1. 2. 3. 4.
Figure 12. Removing the system cover a. latch release lock b. latch c. system cover Next steps Install the system cover. Related tasks Removing the optional front bezel Installing the system cover Installing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3.
Figure 13. Installing the system cover a. latch release lock b. latch c. system cover Next steps 1. 2. 3. 4. If removed, install the front bezel. Reconnect the peripherals and connect the system to the electrical outlet. Turn on the system, including any attached peripherals. Follow the procedure listed in the After working inside your system section.
Inside the system Figure 14. Inside the system—with four 3.5-inch hot swappable hard drives 1. 3. 5. 7. 9. 11. 52 hard drive backplane power supply unit (2) memory module sockets system board intrusion switch optical drive (optional) Installing and removing system components 2. 4. 6. 8. 10. 12.
Figure 15. Inside the system—with eight 2.5-inch hard drives 1. 3. 5. 7. 9. 11. optical drive (optional) power interposer board expansion card riser processor cooling fan (4) hard drive (8) 2. 4. 6. 8. 10. 12.
Figure 16. Inside the system—with four 3.5-inch cabled hard drives 1. 3. 5. 7. 9. 11. hard drive (4) power supply unit (2) memory module socket (4) system board intrusion switch control panel assembly 2. 4. 6. 8. 10. power interposer board expansion card riser processor cooling fan (4) optional optical drive or 1.8-inch solid state drives (optional) Intrusion switch Removing the intrusion switch Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
2. Follow the procedure listed in the Before working inside your system section. 3. Keep the plastic scribe ready. Steps 1. Disconnect the intrusion switch cable from the connector on the system board. 2. Remove the cable from the cable routing latch. 3. Using a plastic scribe, slide the intrusion switch and remove it from under the intrusion switch slot. Figure 17. Removing the intrusion switch 1. intrusion switch 3. intrusion switch cable 5. cable routing clip 2. intrusion switch slot 4.
Steps 1. Insert the intrusion switch into the intrusion switch slot. 2. Slide the intrusion switch until it locks into position. 3. Route the intrusion switch cable through the cable routing tab. 4. Connect the intrusion switch cable to the connector on the system board. Figure 18. Installing the intrusion switch Next steps 1. Follow the procedure listed in After working inside your system section. Cooling shroud The cooling shroud aerodynamically directs the airflow across the entire system.
Figure 19. Removing the cooling shroud a. cooling shroud b. guide on the cooling shroud c. guide pin on the chassis wall Next steps 1. Install the cooling shroud. 2. Follow the procedure listed in After working inside your system. Related tasks Installing the cooling shroud Installing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 20. Installing the cooling shroud a. cooling shroud b. guide on the cooling shroud c. guide pin on the chassis wall Next steps Follow the procedure listed in After working inside your system. System memory Your system supports DDR4 ECC unbuffered DIMMs (UDIMMs). NOTE: MT/s indicates memory module speed in Mega Transfers per second.
Figure 21. Memory socket locations on the system board Memory channels are organized as follows: Processor 1 channel 0: memory sockets A1 and A3 channel 1: memory sockets A2 and A4 The following table shows the memory populations and operating frequencies for the supported configurations: Table 20. Memory populations and operating frequencies for the supported configurations Memory module type Memory modules populated per channel Operating frequency (in MT/s) Maximum memory module ranks per channel 1.
NOTE: 1R and 2R in the following table indicate single and dual-rank memory modules respectively. Table 21.
Removing a memory module Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. Ensure that you follow the Safety instructions. 2.
Related tasks Installing a memory module Removing the cooling shroud Installing the cooling shroud Installing a memory module Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 23. Installing the memory module a. memory module b. alignment key c. memory module socket ejector (2) Next steps 1. Install the cooling shroud. 2. Follow the procedure listed in After working inside your system. 3. Press F2 to enter System Setup, and check the System Memory setting. The System Memory Size indicates the installed memory. 4. If the System Memory Size is incorrect, one or more of the memory modules may not be installed properly.
When you format a hard drive, allow enough time for the formatting to be completed. Be aware that high-capacity hard drives can take a long time to format. Supported hard drive configurations Depending on the configuration, your system supports one of the following: Four hard drive systems Up to four 3.5-inch hot-swappable SATA hard drives, or SATA solid state drives (SSDs) Six hard drive systems Up to four 3.5-inch cabled hard drives and two optional 1.
Related tasks Removing the optional front bezel Installing the optional front bezel Installing a 2.5-inch hard drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. If installed, remove the front bezel. Steps Insert the hard drive blank into the hard drive slot until the release button clicks into place. Figure 25. Installing a 2.5-inch hard drive blank a. hard drive blank Next steps If removed, install the front bezel. Removing a 3.
Figure 26. Removing a 3.5-inch hard drive blank a. hard drive blank b. release button Next steps If applicable, install the front bezel. Installing a 3.5-inch hard drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. If installed, remove the front bezel. Steps Insert the hard drive blank into the hard drive slot until the release button clicks into place. Figure 27. Installing a 3.5-inch hard drive blank a.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. If installed, remove the front bezel. If connected, disconnect the power and data cable from the hard drive.
Steps 1. Press the release tab on the hard drive carrier and slide the hard drive carrier out of the system. 2. Install the hard drive into the hard drive carrier. a) Secure the hard drive in place with screws. 3. Insert the hard drive carrier into the hard drive slot, and push the hard drive carrier until it clicks into place. 4. Connect the power and data cable to the hard drive.
Steps 1. Remove the screws from the side of the cabled hard drive carrier. 2. Remove the hard drive from the hard drive carrier. Figure 30. Removing a cabled hard drive from a cabled hard drive carrier a. screw (4) b. cabled hard drive c. cabled hard drive carrier Next steps 1. Install the cabled hard drive in the hard drive carrier. 2. Install the hard drive carrier into the slot. 3. Follow the procedure listed in After working inside your system. Related tasks Removing a 3.
Figure 31. Installing a cabled hard drive to a cabled hard drive carrier a. screw (4) b. cabled hard drive c. cabled hard drive carrier Next steps 1. Install the cabled hard drive carrier. 2. Follow the procedure listed in After working inside your system. Related tasks Removing a 3.5-inch cabled hard drive carrier Installing a 3.5-inch cabled hard drive carrier Removing a hot swappable hard drive carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 32. Removing a hot swappable hard drive or SSD a. release button b. hard drive carrier c. hard drive carrier handle Next steps 1. If you are not replacing the hard drive immediately, insert a hard drive carrier blank in the empty hard drive slot, or install a hard drive carrier. 2. If removed, install the front bezel. Related tasks Removing the optional front bezel Installing a 2.5-inch hot swappable hard drive blank Installing a 3.
NOTE: Hot swappable hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots. 1. If installed, remove the front bezel. 2. If installed, remove the hard drive carrier blank. 3. Install a hot swappable hard drive into the hot swappable hard drive carrier. Steps 1. Press the release button on the front of the hot swappable hard drive carrier and open the hot swappable hard drive carrier handle. 2.
Steps 1. Disconnect the power and data cables from the back of the solid state drives (SSDs). 2. If required, disconnect the power and data cables from the system board. Observe the routing of the power and data cables inside the chassis as you remove them from the system board and the optical drive. You must route these cables properly when you replace them to prevent them from being pinched or crimped. 3. To release the SSD tray, press and push the tray release tab toward the front of the system.
Related tasks Installing the optional 1.8-inch solid state drives Installing the optional optical drive Installing the optional 1.8-inch solid state drives Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 37. Installing the 1.8-inch SSD tray 1. SSD tray 3. data and power cable 2. SSD 4. tray release tab Next steps Follow the procedure listed in After working inside your system. Related tasks Removing the optional optical drive Removing the optional 1.8-inch solid state drives Removing a 2.5-inch hard drive from a 3.5-inch hard drive adapter Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 38. Removing a 2.5-inch hard drive from a 3.5-inch hard drive adapter a. 3.5-inch hard drive adapter b. screw (2) c. 2.5-inch hard drive Next steps Install a 2.5-inch hard drive into a 3.5-inch hard drive adapter. Installing a 2.5-inch hot swappable hard drive into a 3.5inch hard drive adapter Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 39. Installing a 2.5-inch hot swappable hard drive into a 3.5-inch hard drive adapter a. 3.5-inch hard drive adapter b. screw (2) c. 2.5-inch hard drive Next steps Install the 3.5-inch adapter into the 3.5-inch hot swappable hard drive carrier. Related tasks Installing a 3.5-inch hard drive adapter into the 3.5-inch hot swappable hard drive carrier Removing a 3.5-inch hard drive adapter from a 3.5-inch hot swappable hard drive carrier Prerequisites 1.
Next steps Remove the 2.5-inch hot swappable hard drive from a 3.5-inch hard drive adapter. Related tasks Removing a hot swappable hard drive carrier Removing a 2.5-inch hot swappable hard drive from a 3.5-inch hard drive adapter Installing a 3.5-inch hard drive adapter into the 3.5-inch hot swappable hard drive carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Removing a hot swappable hard drive from a hard drive carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
NOTE: Hot swappable hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive slots. 1. Keep the Phillips #2 screwdriver ready. 2. Remove the hot swappable hard drive carrier. Steps 1. Insert the hot swappable hard drive into the hard drive carrier with the connector end of the hard drive toward the back. 2. Align the screw holes on the hard drive with the set of screw holes on the hard drive carrier.
Steps 1. Disconnect the power and data cables from the back of the optical drive. 2. If required, disconnect the power and data cables from the system board. 3. To release the optical drive, press and push the release tab toward the front of the system. 4. Slide the optical drive out of the system. Figure 44. Removing the optical drive 1. optical drive 3. power cable 2. data cable 4. release tab Next steps 1. Depending on your system configuration, install an optical drive or two 1.
3. If installed, remove the optical drive blank by pressing the blue release tab at the back of the blank and pushing the blank out of the system. Steps 1. Align the optical drive with the optical drive slot on the front of the chassis. 2. Slide the optical drive into the slot until the latch snaps into place. 3. Connect the power and data cables to the back of the optical drive. 4. Route the power and data cables through the cable routing latch of the system. 5.
Removing the cooling fan blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Installing the cooling fan blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. If required, remove the cooling shroud. Steps 1. Disconnect the power cable from the power connector on the system board by pressing the sides of the power cable. 2. Lift the fan out of the cooling fan bracket. Figure 48. Removing a cooling fan a. cooling fan b. power cable connector c. cooling fan bracket Next steps 1. Install the cooling fan. 2.
3. If installed, remove the cooling fan blank. 4. If required, remove the cooling shroud. Steps 1. Lower the fan into the cooling fan bracket. 2. Connect the power cable to the power cable connector on the system board. Figure 49. Installing a cooling fan a. cooling fan b. power cable connector c.
Figure 50. Installing a cooling fan Next steps 1. Install the cooling shroud. 2. Follow the procedure listed in the After working inside your system section. Related tasks Removing the cooling fan blank Removing the cooling shroud Installing the cooling shroud Internal USB memory key (optional) The USB memory key installed inside your system can be used as a boot device, security key, or mass storage device.
1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Remove the expansion card riser. Steps 1. Locate the USB port or USB memory key on the system board. To locate the USB port, see the System board jumpers and connectors section. 2. If installed, remove the USB memory key from the USB port. Figure 51. Removing the internal USB memory key a. USB memory key b. USB port 3.
Expansion cards and expansion card riser An expansion card in the system is an add-on card that can be inserted into an expansion slot on the system board or riser card to add enhanced functionality to the system through the expansion bus. NOTE: A System Event Log (SEL) event is logged if an expansion card riser is unsupported or missing. It does not prevent your system from turning on and no BIOS POST message or F1/F2 pause is displayed.
Card priority Card type Slot priority Maximum allowed Intel and Broadcom Dual and Quad Port 2 1 Intel and Broadcom Dual and Quad Port Low Profile 1 1 12GB SAS HBA Full Height 2 1 12GB SAS HBA Low Profile 1 1 and Emulex LPE15002 Low Profile 4 1 Gb NICs 5 Non-RAID Removing the expansion card riser Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 53. Removing and installing the expansion card riser 1. 3. 5. 7. expansion card riser expansion card latch riser connector on the system board guide slot on the expansion card riser 2. touch point (2) 4. guide slot on the chassis 6. guide pin on the system board Next steps 1. Install the expansion card riser. 2. Follow the procedure listed in the After working inside your system section.
a) Guide on the expansion card riser with the guide pin on the system board. b) Expansion card riser connector with the connector on the system board. 3. Lower the expansion card riser until the expansion card riser is firmly seated in the connector on the system board. 4. Close the expansion card riser latch. Figure 54. Installing the expansion card riser 1. expansion card riser 3. guide pin on the system board 5. slot on the chassis 2. guide on the expansion card riser 4.
Figure 55. Removing the expansion card from the expansion card riser 1. touch point (2) 3. expansion card riser 2. expansion card riser connector 4. expansion card Next steps 1. Install the filler bracket or expansion card, if applicable. 2. Install the expansion card riser 3. Follow the procedure listed in the After working inside your system section.
Figure 56. Installing the expansion card in the expansion card riser 1. touch point (2) 3. expansion card riser 2. expansion card riser connector 4. expansion card Figure 57. Installing the expansion card in the expansion card riser 1. 3. 5. 7. PERC card touch point (2) LED connector on the system board LED connector on the PERC card 2. expansion card connector on the riser 4. expansion card riser 6. LED cable Next steps 1. Install the expansion card riser. 2.
Related tasks Removing the expansion card riser Installing the expansion card riser Removing the internal PERC card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 59. Removing the internal PERC card 1. 3. 5. 7. screw (2) PERC card PERC card LED cable LED cable connector on the system board 2. PERC card lock 4. LED cable connector on the PERC card 6. PERC card connector Next steps 1. Install the internal PERC card. 2. Install the expansion card riser. 3. Follow the procedure listed in the After working inside your system section.
Figure 60. Installing the internal PERC card Figure 61. Closing the PERC card lock Next steps 1. Install the expansion card riser. 2. Follow the procedure listed in the After working inside your system section. Related tasks Removing the expansion card riser Installing the expansion card riser SD vFlash card (optional) An SD vFlash card is a Secure Digital (SD) card that plugs into the SD vFlash card slot in the iDRAC port card.
2. Locate the SD vFlash card slot at the back of the chassis. Steps To remove the SD vFlash card, push the SD vFlash card inward to release it, and pull the SD vFlash card from the SD vFlash card slot. Figure 62. Removing the optional SD vFlash card a. SD vFlash card b. SD vFlash card slot Installing an optional SD vFlash card Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Locate the SD vFlash card slot at the back of the chassis. Steps 1.
An SD vFlash card is a Secure Digital (SD) card that plugs into the SD vFlash card slot in the iDRAC port card. It provides persistent ondemand local storage and a custom deployment environment that enables automation of server configuration, scripts, and imaging. It emulates a USB device. For more information, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/ idracmanuals.
7. iDRAC port card connector 8. iDRAC port card holder Next steps 1. 2. 3. 4. Install the iDRAC port card. Install the cooling shroud. If disconnected, reconnect the network cable. Follow the procedure listed in the After working inside your system section. Related tasks Removing the cooling shroud Installing the optional iDRAC port card Installing the cooling shroud Installing the optional iDRAC port card Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 65. Installing the iDRAC port card 1. 3. 5. 7. screw iDRAC port card board tabs on the iDRAC port iDRAC port card connector 2. 4. 6. 8. iDRAC port SD vFlash media card slot slots on the chassis iDRAC port card holder Next steps 1. Install the cooling shroud. 2. If disconnected, reconnect the network cable. 3. Follow the procedure listed in the After working inside your system section.
Removing an (optional) internal SD card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
Installing an (optional) internal SD card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. 2. 3. 4.
Removing the optional internal dual SD module Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
2. If removed, install the SD cards. 3. Follow the procedure listed in the After working inside your system section. Related tasks Removing an optional internal SD card Installing an optional internal SD card Installing the optional internal dual SD module Installing the optional internal dual SD module Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Related tasks Installing an optional internal SD card Heat sink and processor Removing the heat sink Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Next steps 1. If you are removing only a faulty heat sink, install the replacement heat sink, if not, remove the processor. 2. Follow the procedure listed in the After working inside your system section. Related tasks Removing the cooling shroud Installing the processor Installing the cooling shroud Installing the heat sink Removing the processor Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 71. Opening and closing the processor shield a. processor shield b. tab on the processor shield c. socket lever Figure 72. Removing and installing a processor 1. 3. 5. 7. 108 pin-1 indicator of processor slot (2) socket lever socket Installing and removing system components 2. processor 4. processor shield 6.
Next steps 1. Install the processor. 2. Install the heat sink. 3. Follow the procedure listed in the After working inside your system section. Related tasks Removing the cooling shroud Removing the heat sink Installing the processor Installing the heat sink Installing the cooling shroud Installing a processor Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
CAUTION: While removing or reinstalling the processor, wipe your hands of any contaminants. Contaminants on the processor pins such as thermal grease or oil can damage the processor. 7. Align the processor with the socket keys. CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. 8. Align the pin-1 indicator of the processor with the triangle on the system board. 9.
Installing a heat sink Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: This is a Field Replaceable Unit (FRU).
Figure 75. Installing the heat sink 1. retention screw (4) 3. processor socket 2. heat sink 4. retention screw slot (4) Next steps 1. Follow the procedure listed in the After working inside your system section. 2. While booting, press F2 to enter System Setup and verify that the processor information matches the new system configuration. 3. Run the system diagnostics to verify that the new processor operates correctly. Power supply units Your system supports 350 W AC redundant power supply units (PSUs).
Removing a redundant power supply unit Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Verify that both power supply units (PSUs) are of the same type and have the same maximum output power. NOTE: The maximum output power (shown in Watt) is listed on the PSU label. 3. If installed, remove the PSU blank.
Figure 78. Removing the PSU blank a. PSU blank b. PSU bay Installing the power supply unit blank Install the power supply unit (PSU) blank only in the second PSU bay. Prerequisites CAUTION: To ensure proper system cooling, the PSU blank must be installed in the second PSU bay in a non-redundant configuration. Remove the PSU blank only if you are installing a second PSU. Steps Align the PSU blank with the PSU bay, and push the PSU blank into the chassis until it clicks into place. Figure 79.
Replacing the system battery Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in safety instructions section. Follow the procedure listed in the Before working in your system section. Remove the expansion card riser. Keep the plastic scribe ready. NOTE: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer.
Figure 81. Installing the system battery a. positive side of the battery connector b. battery connector Next steps 1. 2. 3. 4. 5. Install the expansion card riser. Follow the procedure listed in the After working in your system section. While booting, press F2 to enter System Setup and ensure that the battery is operating properly. Enter the correct time and date in the System Setup Time and Date fields. Exit System Setup.
Figure 82. Removing the four 3.5-inch or four 2.5-inch hard drive SAS/SATA backplane 1. guide pin (2) 2. hard drive or SSD backplane 3. release tab (2) 4. backplane power cable 5. backplane signal cable 6. SAS A connector on the backplane 7.
Figure 83. Cabling diagram—Four 3.5-inch or four 2.5-inch hard drive SAS/SATA backplane 1. 3. 5. 7. 9. 11. power interposer board (PIB) optical drive power cable connector on the system board optical drive SATA connector on the system board cable routing clip optical drive signal cable connector on the backplane 2. 4. 6. 8. 10. 12.
Figure 84. Removing the eight 2.5-inch SAS/SATA backplane 1. 3. 5. 7. hard drive/SSD backplane backplane signal cable release tab (2) hard drive or SSD connector (8) 120 Installing and removing system components 2. backplane power cable 4. SAS A cable connector 6.
Figure 85. Cabling diagram—Eight 2.5-inch SAS/SATA backplane with PERC card 1. 3. 5. 7. 9. 11. 13. power interposer board (PIB) Connector B on the PERC card signal cable connector on the system board system board backplane SAS A connector on the backplane power cable connector on the backplane 2. 4. 6. 8. 10. 12. 14.
Figure 86. Cabling diagram—Four 3.5-inch cabled hard drives 1. 3. 5. 7. 122 system board SAS connector on the system board optical drive hard drive and optical drive power connector on the system board Installing and removing system components 2. optical drive SATA connector on the system board 4. cable routing clip 6.
Figure 87. Cabling diagram—Four 3.5-inch cabled hard drives and PERC card 1. hard drive and optical drive power connector on the system board 3. PERC card 5. optical drive SATA connector on the system board 7. optical drive 2. Connector A on the PERC card 4. system board 6. cable routing clip 8.
Figure 88. Cabling diagram—Four 3.5-inch cabled hard drives and two 1.8-inch SSDs 1. hard drive/SSD power cable connector on the system board 3. optical drive/solid state drive (SSD) SATA connector on the system board 5. SATA SSD connector on the system board 7. 1.8-inch SSD (2) 124 Installing and removing system components 2. system board 4. SATA0-3 connector on the system board 6. cable routing clip 8.
Figure 89. Cabling diagram—Four 3.5-inch cabled hard drives, two 1.8-inch SSDs, and PERC card 1. hard drive/SSD power cable connector on the system board 3. PERC card 5. optical drive/solid state drive SATA connector on the system board 7. cable routing latch 9. cabled hard drive (4) 2. Connector A on the PERC card 4. system board 6. SATA SSD connector on the system board 8. 1.8-inch SSD (2) Next steps 1. Install the hard drive backplane. 2.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. CAUTION: To prevent damage to the control panel flex cable, do not bend the control panel flex cable after it is inserted into the connector. 1. Follow the safety guidelines listed in Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. Steps 1.
Figure 91. Installing the eight 2.5 inch SAS/SATA backplane 1. 3. 5. 7. hard-drive/SSD backplane backplane signal cable release tab (2) hard-drive/SSD connector (8) 2. backplane power cable 4. SAS_A cable connector 6. SAS_B cable connector Next steps 1. Install the hard drives in their original locations. 2. Follow the procedure listed in the After working inside your system section.
3. Pull the control panel away from the chassis. 4. Remove the screws securing the LCD control panel board. 5. Lift the LCD control panel board away from the chassis. Figure 92. Removing the LCD control panel—four 3.5-inch hot swappable hard drive chassis 1. LCD control panel 2. notches (6) 3. display module cable retention clip 5. tabs on the LCD control panel (6) 4. display module cable Figure 93. Removing the LCD control panel board—four hard drive chassis 1. screw (2) 3. display module cable 5.
Next steps 1. Install the LCD control panel assembly. 2. Follow the procedure listed in the After working inside your system section. Related tasks Installing the LCD control panel assembly Installing the LCD control panel assembly Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 95. Installing the LCD control panel board—four hard drive chassis 1. screw (2) 3. display module cable 5. USB connector cable 2. control panel connector cable 4. LCD control panel board 6. standoff on the chassis (2) Next steps Follow the procedure listed in the After working inside your system section. Removing the LED control panel assembly Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 96. Removing the LED module—four cabled hard drive chassis a. LED module b. screw (2) c. slot on the chassis Figure 97. Removing the LED control panel board—four cabled hard drive chassis 1. screw (2) 3. control panel board 5. standoff on the chassis (2) 2. control panel connector cable 4. USB connector cable Next steps 1. Install the LED control panel assembly. 2. Follow the procedure listed in the After working inside your system section.
Related tasks Installing the LED control panel assembly Installing the LED control panel assembly Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Figure 99. Installing the LED control panel board—four cabled hard drive chassis Next steps Follow the procedure listed in the After working inside your system section. Power interposer board The power interposer board (PIB) is a board that connects the redundant power supply units (PSUs) to the system board. The PIB is only supported in systems with redundant PSUs. Removing the power interposer board Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 100. Removing the power interposer board 1. 3. 5. 7. standoffs (2) power interposer board 28 pin cable to system board 8 pin cable to system board 2. 10 pin cable to hard drive backplane 4. screw (2) 6. 4 pin cable to system board NOTE: For systems without a hard drive backplane, do not connect the 10 pin cable. Next steps 1. Install the power interposer board. 2. Follow the procedure listed in the After working inside your system section.
Figure 101. Installing the power interposer board 1. 3. 5. 7. standoffs (2) power interposer board 28 pin cable to system board 8 pin cable to system board 2. 10 pin cable to hard drive backplane 4. screw (2) 6. 4 pin cable to system board Next steps 1. Install the power supply units. 2. Follow the procedure listed in After working inside your system.
NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures should be performed only by Dell certified service technicians. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. Steps 1. Locate the TPM connector on the system board. NOTE: To locate the TPM connector on the system board, see the System board connectors section. 2.
5. Save the settings. 6. Restart your system. 7. Enter System Setup again. 8. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 9. From the Intel TXT option, select On. System board A system board (also known as the motherboard) is the main printed circuit board found in systems.
Figure 103. Removing the system board a. touch point (2) b. screw (8) c. system board Next steps 1. Install the system board. 2. Follow the procedure listed in the After working inside your system section.
Installing the system board Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: This is a Field Replaceable Unit (FRU).
Figure 104. Install the system board a. touch point (2) b. screw (8) c. system board Next steps 1. If required, install the Trusted Platform Module (TPM). See, the Installing the Trusted Platform Module section. 2. Reinstall the following components: a. expansion card riser b. memory modules c. heat sink and processor d. cooling shroud e. iDRAC port card, if removed f. internal dual SD module, if removed 3. Reconnect all cables to the system board.
6. Ensure that you perform the following steps: a. Use the Easy Restore feature to restore the service tag. See the Restoring the Service Tag by using the Easy Restore feature section. b. If the service tag is not backed up in the backup flash device, enter the system service tag manually. See the Entering the system service tag by using System Setup section. c. Update the BIOS and iDRAC versions. d. Re-enable the Trusted Platform Module (TPM). See the Re-enabling the TPM for BitLocker users section.
7 Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. Systemhealth Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
8 Jumpers and connectors Topics: • • • System board jumper settings System board connectors Disabling a forgotten password System board jumper settings CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
System board connectors Figure 105. System board connectors Table 28. System board connectors Item Connector Description 1 FAN1 Cooling fan connector 2 BP_SIG Backplane signal connector 3 CTRL_PNL Control panel interface connector 4 PIB_CONN Power connector 5 R_INTRUSION Intrusion switch connector 6 BATTERY Battery connector 7 PCIE_G3_X4 Internal PERC connector 8 PCIE_G3_X8 Riser card connector 9 INT_USB_3.0 Internal USB connector 3.
Item Connector Description 18 PWRD_EN Password jumpers 19 FAN3 Cooling fan connector 20 J_SATA_2 SATA SSD connector 21 FAN2 Cooling fan connector 22 NVRAM_CLR NVRAM password jumper 23 TPM Trusted Platform Module connector 24 SAS_LED PERC card LED connector 25 IDSDM Internal dual SD module connector 26 HDD/ODD_PWR 6–pin power connector 27 FP_USB Front panel USB connector Disabling a forgotten password The system's software security features include a system password and a set
9 Troubleshooting your system Safety first — for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Troubleshooting the video subsystem Prerequisites NOTE: Ensure the Local Server Video Enabled option is selected in the iDRAC Graphical User Interface (GUI), under Virtual Console. If this option is not selected, local video is disabled. Steps 1. Check the cable connections (power and display) to the monitor. 2. Check the video interface cabling from the system to the monitor. 3. Run the appropriate diagnostic test. Results If the tests run successfully, the problem is not related to video hardware.
Troubleshooting iDRAC Direct (USB XML configuration) For information about USB storage device and system configuration, see Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Steps 1. Ensure that your USB storage device is connected to the front USB Management Port, identified by icon. 2. Ensure that your USB storage device is configured with an NTFS or an FAT32 file system with only one partition. 3. Verify that the USB storage device is configured correctly.
Next steps If the problem persists, see the Getting help section. Troubleshooting a NIC Steps 1. Run the appropriate diagnostic test. For more information, see the Using system diagnostics section for the available diagnostic tests. 2. Restart the system and check for any system messages pertaining to the NIC controller. 3. Check the appropriate indicator on the NIC connector: • • If the link indicator does not glow, the cable connected might be disengaged.
• System board 4. Let the system dry thoroughly for at least 24 hours. 5. Reinstall the components you removed in step 3 except the expansion cards. 6. Install the system cover. 7. Turn on the system and attached peripherals. If the problem persists, see the Getting help section. 8. If the system starts properly, turn off the system, and reinstall all the expansion cards that you removed. 9. Run the appropriate diagnostic test. For more information, see the Using system diagnostics section.
NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose the system configuration information. This situation is caused by a defective battery. NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for the time set in System Setup, the problem may be caused by a software, rather than by a defective battery. Steps 1. Re-enter the time and date in System Setup. 2.
NOTE: After installing a PSU, allow several seconds for the system to recognize the PSU and determine if it is working properly. If the problem persists, see the Getting help section. Troubleshooting cooling problems CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Troubleshooting system memory Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1.
Steps 1. Enter System Setup and ensure that the USB key port is enabled on the Integrated Devices screen. 2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 3. Remove the system cover. 4. Locate the USB key and reseat it. 5. Install the system cover. 6. Turn on the system and attached peripherals, and check if the USB key is functioning. 7. If the problem is not resolved, repeat step 2 and step 3. 8. Insert a known working USB key. 9.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1. Try using a different CD or DVD. 2. If the problem is not resolved, enter System Setup and ensure that the integrated SATA controller and the drive's SATA port are enabled. 3. Run the appropriate diagnostic test. 4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. 5.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1. Run the appropriate diagnostic test. See the Using system diagnostics section.
Troubleshooting expansion cards Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
10 Getting help Topics: • • • Contacting Dell Documentation feedback Accessing system information by using QRL Contacting Dell Dell provides several online and telephone based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area.
Steps 1. Go to Dell.com/QRL and navigate to your specific product or 2.
