Dell EMC PowerEdge R240 Installation and Service Manual o Regulatory Model: E57S Series Regulatory Type: E57S001 June 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: About this document.................................................................................................... 6 Chapter 2: Dell EMC PowerEdge R240 system overview................................................................ 7 Front view of the system...................................................................................................................................................7 Control panels..................................................................
Removing a 2.5-inch drive from a 3.5-inch drive adapter................................................................................. 31 Installing a 2.5-inch drive into a 3.5-inch drive adapter.....................................................................................32 Removing a 3.5-inch drive adapter from a 3.5-inch drive carrier................................................................... 33 Installing a 3.5-inch adapter into a 3.5-inch drive carrier..................................
System board..................................................................................................................................................................... 69 Removing the system board..................................................................................................................................... 69 Installing the system board........................................................................................................................................
1 About this document This document provides an overview about the system, information about installing and replacing components, technical specifications, diagnostic tools, and guidelines to be followed while installing certain components.
2 Dell EMC PowerEdge R240 system overview The Dell EMC PowerEdge R240 system is a 1U server that supports: ● One Intel Xeon, Core i3, Pentium, or Celeron processor ● Four DIMM slots ● Cabled AC power supply unit ● Up to four 3.5-inch SAS, SATA drives or SSDs, or four 3.5-inch cabled drives, or two 3.5-inch cabled drives. For more information, see the Dell EMC PowerEdge R240 Technical Specifications on the product documentation page.
For more information, see the Dell EMC PowerEdge R240 Technical Specifications on the product documentation page. Control panels Left control panel Figure 3. Left control panel view 1. System health and system ID indicator Right control panel Figure 4. Right control panel view 1. Power button 2. USB 2.0-compliant port 3. iDRAC direct Micro USB port NOTE: For more information on the ports, see the Dell EMC PowerEdge R240 Technical Specifications.
Rear view of the system Figure 5. Rear view of the system 1. 3. 5. 7. 9. 11. 13. Serial port NIC port (Gb 2) Full-height PCIe expansion card slot PSU Built-in Self Test (BIST) LED System identification button USB 3.0 ports (2) VGA port 2. 4. 6. 8. 10. 12.
Inside the system Figure 6. Inside the system - 4 x 3.5-inch drive system 1. 3. 5. 7. 9. 10 Optical drive Cabled AC power supply unit Processor and heat sink System board Drive backplane Dell EMC PowerEdge R240 system overview 2. 4. 6. 8.
Figure 7. Inside the system - 4 x 3.5-inch cabled drive system 1. 3. 5. 7. 9. Optical drive Cabled AC power supply unit Processor and heat sink System board Cabled drive 2. 4. 6. 8. Intrusion switch Expansion card riser Memory module sockets Fan (4) Locating the information tag of your system Your system is identified by a unique Express Service Code and Service Tag number. You can view the Express Service Code and Service Tag by pulling out the information tag located on the front of the system.
3. OpenManage Mobile (OMM) label 5. Service Tag, Express Service Code, QRL label 12 Dell EMC PowerEdge R240 system overview 4.
3 Initial system setup and configuration Topics: • • • Setting up your system iDRAC configuration Options to install the operating system Setting up your system Perform the following steps to set up your system: Steps 1. Unpack the system. 2. Install the system into the rack. For more information about installing the system into the rack, see the Rail Installation Guide at www.dell.com/poweredgemanuals. 3. Connect the peripherals to the system. 4. Connect the system to its electrical outlet. 5.
Log in to iDRAC You can log in to iDRAC as: ● iDRAC user ● Microsoft Active Directory user ● Lightweight Directory Access Protocol (LDAP) user If you have opted for secure default access to iDRAC, you must use the iDRAC secure default password available on the system Information tag. If you have not opted for secure default access to iDRAC, then use the default user name and password –root and calvin. You can also log in by using your Single Sign-On or Smart Card.
Table 2. Firmware and drivers (continued) Methods Location Using Dell OpenManage Deployment Toolkit (DTK) www.dell.com/openmanagemanuals > OpenManage Deployment Toolkit Using iDRAC virtual media www.dell.com/idracmanuals Downloading drivers and firmware Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management firmware on your system. Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware. Steps 1. Go to www.dell.
4 Installing and removing system components Topics: • • • • • • • • • • • • • • • • • • • • • • • • Safety instructions Before working inside your system After working inside your system Recommended tools Front bezel System cover Air shroud Cooling fans Drives Intrusion switch System memory Expansion cards and expansion card risers M.
Before working inside your system Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Power off the system and all attached peripherals. 2. Disconnect the system from the electrical outlet, and disconnect the peripherals. 3. If applicable, remove the system from the rack. For more information, see the Rail Installation Guide at www.dell.com/poweredgemanuals. 4. Remove the system cover.
Front bezel Removing the front bezel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Keep the bezel key handy. Steps 1. Unlock the bezel. 2. Press the release button, and remove the left end of the bezel. 3. Unhook the right end of the bezel, and remove the bezel. Figure 9. Removing the front bezel Next steps 1. Replace the bezel. Installing the front bezel Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2.
Figure 10. Installing the front bezel System cover Removing the system cover Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Disconnect the system from the electrical outlet and disconnect the peripherals. 3. If applicable, remove the system from the rack. NOTE: For more information, see the Rail Installation Guide at www.dell.com/poweredgemanuals. Steps 1.
Figure 11. Removing the system cover Installing the system cover Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Power off the system, including all attached peripherals. Disconnect the system from the electrical outlet, and disconnect the peripherals. If applicable, remove the system from the rack. NOTE: For more information, see the Rail Installation Guide at www.dell.com/poweredgemanuals. 5.
Figure 12. Installing the system cover Next steps 1. Follow the procedure listed in the After working inside your system.
Air shroud Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated, resulting in shutdown of the system and loss of data. 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps Holding the blue touch points, lift the air shroud out of the system. Figure 13. Removing the air shroud Next steps 1. Replace the air shroud.
Figure 14. Installing the air shroud Next steps 1. Follow the procedure listed in the After working inside your system. Cooling fans Removing the cooling fan blank Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps 1. Press the release tabs and push the fan blank out to disengage it from the fan cage. 2. Lift the fan blank out of the fan cage. Figure 15. Removing the fan blank Next steps 1.
Installing the cooling fan blank Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps 1. Lower the fan blank into the fan cage. 2. Insert the lower tabs on the fan blank into the lower wall on the fan cage. 3. Press the fan blank until the release tabs lock into place. Figure 16. Installing the fan blank Next steps 1. Follow the procedure listed in the After working inside your system.
Figure 17. Removing a cooling fan Next steps 1. Replace the cooling fan blank or install the cooling fan. Installing a cooling fan Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in Before working inside your system.. Remove the air shroud. If installed, remove the fan blank. Steps 1. Lower the fan into the fan cage. 2.
Drives Removing a drive blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Remove the front bezel. CAUTION: To maintain proper system cooling, drive blanks must be installed in all empty drive slots. CAUTION: Mixing drive blanks from previous generations of PowerEdge servers is not supported. Steps Press the release button, and slide the drive blank out of the drive slot. Figure 19. Removing a drive blank Next steps 1.
Figure 20. Installing a drive blank Next steps 1. Replace the front bezel. Removing a hot-swappable drive Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Using the management software, prepare the drive for removal. If the drive is online, the green activity or fault indicator flashes while the drive is power off. When the drive indicators are off, the drive is ready for removal. For more information, see the documentation for the storage controller.
Figure 21. Removing a hot-swappable drive Next steps 1. Replace the drive or install a drive blank. Installing the hot-swappable drive Prerequisites CAUTION: Before removing or installing a drive while the system is running, see the documentation for the storage controller card to ensure that the host adapter is configured correctly to support drive removal and insertion. CAUTION: Combining SAS and SATA drives in the same RAID volume is not supported. CAUTION: Raid mode does not support entry drives.
Steps 1. Press the release button on the front of the drive carrier to open the release handle. 2. Slide the drive into the drive slot. 3. Close the drive release handle to lock the drive in place. Figure 22. Installing the hot-swappable drive Next steps 1. Replace the front bezel. Removing the drive from the drive carrier Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. If installed, remove the front bezel. 3. Remove the drive. Steps 1.
Figure 23. Removing the drive from the drive carrier Installing the drive into the drive carrier Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. If installed, remove the front bezel. 3. Remove the drive blank. Steps 1. Insert the drive into the drive carrier with the drive connector facing towards the rear of the carrier. 2. Align the screw holes on the drive with the screws holes on the drive carrier. 3.
Figure 24. Installing a drive into the drive carrier Next steps 1. Install the drive carrier. 2. If removed, install the front bezel. Removing a 2.5-inch drive from a 3.5-inch drive adapter Steps 1. Using a Phillips #1 screwdriver, remove the screws from the side of the 3.5-inch drive adapter. NOTE: If the 2.5-inch drive has Torx screw, use Torx 6 screwdriver to remove the drive from a 3.5-inch drive adapter. 2. Remove the drive from the 3.5-inch drive adapter.
Figure 25. Removing a 2.5-inch drive from a 3.5-inch drive adapter Next steps 1. Install a 2.5-inch drive into the 3.5-inch drive adapter. Installing a 2.5-inch drive into a 3.5-inch drive adapter Steps 1. Align the screw holes on the 2.5-inch drive with the screw holes on the 3.5-inch drive adapter. 2. Using a Phillips #1 screwdriver, install the screws to secure the drive to the 3.5-inch drive adapter. NOTE: If the 2.5-inch drive has Torx screw, use Torx 6 screwdriver to install the drive to a 3.
Figure 26. Installing a 2.5-inch drive into a 3.5-inch drive adapter Next steps 1. Follow the procedure listed in the After working inside your system. Removing a 3.5-inch drive adapter from a 3.5-inch drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Remove the 3.5-inch drive carrier. Steps 1. Remove the screws from the rails on the drive carrier. NOTE: If the 3.5-inch drive has Torx screw, use Torx 6 screwdriver to remove the drive from a 3.
Figure 27. Removing a 3.5-inch drive adapter from a 3.5-inch drive carrier Next steps Replace a 3.5-inch adapter into a 3.5-inch drive carrier. Installing a 3.5-inch adapter into a 3.5-inch drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. Steps 1. Insert the 3.5 inch drive adapter into the drive carrier with the connector end of the drive toward the back of the drive carrier. 2. Align the screw holes on the drive with the holes on the drive carrier. 3.
Figure 28. Installing a 3.5-inch drive adapter into the 3.5-inch drive carrier Next steps 1. Replace a 3.5-inch drive carrier. 2. Follow the procedure listed in After working inside your system. Removing a cabled drive Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. CAUTION: Mixing drives from previous generations of PowerEdge servers is not supported. Steps 1.
Figure 29. Removing a cabled drive Next steps 1. Install the drive into the drive carrier. Installing a cabled drive Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. CAUTION: Mixing drive carriers from other generations of PowerEdge servers is not supported. NOTE: When installing a drive into the drive carrier, ensure that the screws are torqued to 4 inch-pounds. Steps 1.
Figure 30. Installing a cabled drive Next steps 1. Follow the procedure listed in the After working inside your system. Removing the cabled drive from the drive carrier Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the front bezel. Remove the drive. CAUTION: Mixing drive carriers from previous generations of PowerEdge servers is not supported.
Figure 31. Removing the cabled drive from the drive carrier Next steps 1. Install the drive into the drive carrier. Installing a cabled drive into the drive carrier Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. Remove the front bezel. Steps 1. Insert the drive into the drive carrier with the connector end of the drive toward the back of the drive carrier. 2.
Next steps 1. 2. 3. 4. Enter System Setup and ensure that the controller of the drive is enabled. Exit System Setup and reboot the system. Install any software required for the drive operation as described in the documentation for the drive. Follow the procedure listed in the After working inside your system. Intrusion switch Removing the intrusion switch Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2.
Figure 34. Installing the intrusion switch Next steps 1. Follow the procedure listed in the After working inside your system. System memory System memory guidelines Your system contains 4 memory sockets organized into two channels. In each channel, the 1st socket is marked white and the 2nd socket black.
Figure 35. Memory socket locations Memory channels are organized as follows: Table 3. Memory channels Memory socket locations on the system board Processor 1 Channel 0: Memory slots A1 and A3 Channel 1: Memory slots A2 and A4 Table 4. Memory population DIMM Type DIMMs Populated/ Channel UDIMM 1 2 Voltage 1.
● ● ● ● System profile selected (for example, Performance Optimized, or Custom [can be run at high speed or lower]) Maximum supported DIMM speed of the processors. Maximum supported DIMM speed of the processors. Maximum supported speed of the DIMMs NOTE: MT/s indicates DIMM speed in MegaTransfers per second. The system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural configuration.
Figure 36. Removing a memory module Next steps 1. Replace the memory module. Installing a memory module Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. Remove the air shroud. Steps 1. Locate the appropriate memory module socket. If installed, remove the memory module or memory module blank. NOTE: The procedure to remove a memory module blank is similar to the procedure to remove a memory module.
Figure 37. Installing a memory module Next steps 1. Install the air shroud. 2. Follow the procedure listed in the After working inside your system. 3. Verify if the memory module has been installed properly, by pressing F2 and navigating to System Setup Main Menu > System BIOS > Memory Settings . In the Memory Settings screen, the System Memory Size must reflect the updated capacity of the installed memory. If the value is incorrect, one or more of the memory modules may not be installed properly.
Figure 38. Expansion card riser Table 6. Expansion card riser specifications PCIe slot Riser PCIe slot height PCIe slot length Slot width Slot 1 x8 PCIe Low-profile Half-length x8 Slot 2 x16 PCIe Low-profile/Full-height Half-length x16 Table 7.
Removing the expansion card riser Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. Remove the air shroud. Steps 1. Open the blue expansion card riser retention-latch located on the system. 2. Holding the blue touch points, lift the expansion card riser out of the system. Figure 39. Removing the expansion card riser 3.
Next steps 1. If applicable, replace the expansion card riser. Installing the expansion card riser Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Install the expansion card in the expansion card riser. Steps 1. If applicable, remove the expansion card riser filler bracket by performing the following steps: a. Open the blue expansion card retention latch lock. b.
Figure 42. Installing the expansion card riser Next steps 1. Install the air shroud. 2. Follow the procedure listed in the After working inside your system. Removing expansion card from the expansion card riser Prerequisites 1. 2. 3. 4. 5. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the air shroud. If installed, remove the expansion card riser. If applicable, disconnect the cables from the expansion card.
Figure 43. Removing expansion card from the expansion card riser 2. Install a expansion card filler bracket if you are not going to replace the expansion card. NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. Figure 44. Installing the expansion card filler Next steps 1.
4. Remove the air shroud. 5. Remove the expansion card riser. Steps 1. Remove the filler bracket. NOTE: Store the filler bracket for future use. Filler brackets must be installed in empty expansion card slots to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. Figure 45. Removing expansion card filler 2.
M.2 SSD module Removing the M.2 SSD module Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system. Remove the air shroud. Remove the BOSS card. NOTE: The procedure to remove the BOSS card is similar to removing an expansion card. Steps 1. Using the Phillips #1 screwdriver, remove the screws securing the M.2 SSD module to the BOSS card. 2. Pull the M.2 SSD module to disconnect from the BOSS card connector.
Steps 1. Align the M.2 SSD module at an angle with the BOSS card connector. 2. Insert the M.2 SSD module until it is firmly seated in the BOSS card connector. 3. Using the Phillips #1 screwdriver, secure the M.2 SSD module on the BOSS card with the screw. Figure 48. Installing the M.2 SSD module Next steps 1. Install the BOSS card. NOTE: The procedure to install the BOSS card is similar to removing an expansion card. 2. Install the air shroud. 3.
NOTE: Ensure that you do not push the battery holder clip more than 3.2 millimeters, It may damage the battery holder. b. Push the battery toward the positive side of the battery until the battery disengages from the connector. c. Lift the battery away from the system. Figure 49. Removing system battery 2. To install a new system battery: a. Push the battery lock slightly away. NOTE: Ensure that you do not push the battery clip more than 3.2 millimeters or you might risk damaging the part. b.
Figure 50. Installing system battery Next steps 1. 2. 3. 4. Install the expansion card riser. Install the air shroud. Follow the procedure listed in the After working inside your system. Confirm that the battery is operating properly, by performing the following steps: a. Enter the System Setup, while booting, by pressing F2. b. Enter the correct time and date in the System Setup Time and Date fields. c. Exit the System Setup. d.
To locate the USB port, see the System board jumpers and connectors section. 2. If installed, remove the USB memory key from the USB port. 3. Insert the replacement USB memory key into the USB port. Next steps 1. Replace the expansion card riser. 2. Follow the procedure that is listed in After working inside your system. 3. While booting, press F2 to enter System Setup and verify that the system detects the USB memory key. Optional optical drive Removing the optional optical drive Prerequisites 1. 2. 3. 4.
Installing the optional optical drive Prerequisites The procedure for installing an optical drive and optical drive blank. 1. 2. 3. 4. 5. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the front bezel. Remove the air shroud. If installed, remove the optical drive blank. NOTE: The procedure to remove the optical drive blank and the optical drive is similar. Steps 1.
a. b. c. d. Loosen the first screw three turns. Loosen the screw diagonally opposite to the screw you loosened first. Return to the first screw and loosen it completely. Repeat the procedure for the remaining two screws. 2. Lift the heat sink away from the system. Figure 53. Removing the heat sink Next steps 1. If you are removing a faulty heat sink, replace the heat sink, if not, remove the processor. Removing the processor Prerequisites 1. 2. 3. 4.
Figure 54. Removing the processor Next steps 1. Install the processor. 2. Install the heat sink. Installing the processor Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Remove the heat sink. Steps 1. Align the pin-1 indicator of the processor with the triangle on the system board and place the processor on the socket. CAUTION: Do not use force to seat the processor.
2. Follow the procedure listed in the After working inside your system. Installing the heat sink Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Install the processor. Steps 1. If you are using an existing heat sink, remove the thermal grease from the heat sink using a clean lint free cloth. 2.
Removing the optional IDSDM or vFlash card Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system. Remove the air shroud. If you are replacing the IDSDM/vFlash card, remove the MicroSD cards. NOTE: Temporarily label each SD card with its corresponding slot number before removal. Reinstall the SD cards into the corresponding slots. Steps Holding the pull tab, lift the IDSDM/vFlash card out of the system.
Next steps 1. Install the MicroSD cards. NOTE: Reinstall the MicroSD cards into the same slots that are based on the labels you had marked on the cards during removal. 2. Install the air shroud. 3. Follow the procedure that is listed in After working inside your system. Removing the MicroSD card Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the air shroud.
Installing the MicroSD card Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Remove the IDSDM or vFlash module. NOTE: To use a MicroSD card with your system, ensure that the Internal SD Card Port is enabled in System Setup. NOTE: If reinstalling, ensure that you install the MicroSD cards into the same slots based on the labels you had marked on the cards during removal.
Drive backplane Drive backplane The PowerEdge R240 system supports 3.5-inch (x4) SAS/SATA backplane. Figure 60. 3.5-inch (x4) SAS/SATA backplane 1. Release tab (2) 3. Backplane Power A connector (BP_PWR_A) 2. Backplane SAS A0 connector (BP_SAS_A) 4. Backplane signal connector (BP_SIG) Removing the drive backplane Prerequisites CAUTION: You must note the number of each drive and temporarily label them before removal so that you can replace them in the same drive slots. 1.
Figure 61. Removing the drive backplane Next steps 1. Replace the backplane. Installing the drive backplane Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. Remove the drives. NOTE: To avoid damaging the backplane, ensure to move the control panel cables from the cable routing clips before removing the backplane.
Next steps 1. Connect the following cables to the backplane: a. Backplane signal cable b. Backplane power cable c. PERC cable 2. Replace the drives. 3. Follow the procedure listed in the After working inside your system. Cable routing Figure 63. Cable routing - 4 x 3.5-inch drive backplane with PERC Figure 64. Cable routing - 4 x 3.
Figure 65. Cable routing - 4 x 3.5-inch cabled drive with PERC Figure 66. Cable routing - 4 x 3.
Figure 67. Cable routing - 2 x 3.5-inch cabled drive with PERC Figure 68. Cable routing - 2 x 3.5-inch cabled drive with SATA Power supply unit NOTE: For more information, see the Dell EMC PowerEdge R240 Technical Specifications. Removing a cabled power supply unit Prerequisites 1. 2. 3. 4. 5. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the air shroud. Disconnect the system from the electrical outlet.
6. If applicable, remove the expansion card riser. Steps 1. Using a Phillips #2 screwdriver, remove the screw securing the PSU to the system. 2. Slide the PSU out of the PSU bay in the chassis. Figure 69. Removing a cabled power supply unit Next steps 1. Replace cabled AC power supply. Installing a cabled power supply unit Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the air shroud.
Figure 70. Installing a cabled power supply unit Next steps 1. 2. 3. 4. Connect the PSU cables to the connectors on the system board and the backplane. If applicable, install the expansion card riser. Install the air shroud. Follow the procedure listed in the After working inside your system. System board Removing the system board Prerequisites CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or system setup.
CAUTION: Take care not to damage the system identification button while removing the system board from the system. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. Steps 1. Using a Phillips #2 screwdriver, remove the screws securing the system board to the chassis. Figure 71. Screws securing the system board 2. Holding the system board holder, slightly lift the system board, and slide the system board to the front of the system. 3.
Figure 72. Removing the system board Next steps 1. Install the system board. Installing the system board Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. 3. If you are replacing the system board, remove all the components listed in the Removing the system board section. Steps 1. Holding the system board holder, lower the system board into the system.
Figure 73. Installing the system board 4. Using a Phillips #2 screwdriver, tighten the screws that secure the system board to the chassis. Next steps 1. Replace the following: a. Trusted Platform Module (TPM) NOTE: The TPM must be replaced only while installing a new system board. 2. 3. 4. 5. 6. 7. 72 NOTE: The TPM plug-in module is attached to the system board and cannot be removed.
Restoring the system using Easy Restore The easy restore feature enables you to restore your service tag, license, UEFI configuration, and the system configuration data after replacing the system board. All data is backed up in a backup flash device automatically. If BIOS detects a new system board, and the service tag in the backup flash device, BIOS prompts the user to restore the backup information.
Removing the TPM Steps 1. Locate the TPM connector on the system board. 2. Press to hold the module down and remove the screw using the security Torx 8-bit shipped with the TPM module. 3. Slide the TPM module out from its connector. 4. Push the plastic rivet away from the TPM connector and rotate it 90° counterclockwise to release it from the system board. 5. Pull the plastic rivet out of its slot on the system board. Installing the TPM Steps 1.
Initializing the TPM 1.2 for TXT users Steps 1. While booting your system, press F2 to enter System Setup. 2. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 3. From the TPM Security option, select On with Preboot Measurements. 4. From the TPM Command option, select Activate. 5. Save the settings. 6. Restart your system. 7. Enter System Setup again. 8. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 9.
Figure 75. Removing the left control panel Next steps 1. Install the left control panel. Installing the left control panel Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the front bezel. Remove the air shroud. Steps 1. Route the control panel cable through the side and the guide slots in the system. NOTE: Route the cable properly to prevent the cable from being pinched or crimped. 2.
Figure 76. Installing the left control panel Next steps 1. Follow the procedure listed in the After working inside your system. Removing the right control panel Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. If applicable, remove the front bezel. Remove the air shroud. Steps 1. Disconnect the control panel cable from the system board connector.
Figure 77. Removing the right control panel Next steps 1. Install the right control panel. Installing the right control panel Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions. Follow the procedure listed in the Before working inside your system. Remove the front bezel. Remove the air shroud. Steps 1. Route the control panel cable through the side and the guide slots in the system. NOTE: Route the cable properly to prevent the cable from being pinched or crimped.
Figure 78. Installing the right control panel Next steps 1. Follow the procedure listed in the After working inside your system.
5 Jumpers and connectors This topic provides specific information about the jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and setup passwords. You must know the connectors on the system board to install components and cables correctly.
Table 8. System board connectors and descriptions Item Connector Description 1 FAN 1 Fan 1 cable connector 2 BP_SIG Backplane signal cable connector 3 NVRAM_CLR Clear NVRAM 4 PWRD_EN Reset BIOS password jumper 5 RISER_PCIE PERC PCIe x8 socket 6 INT_USB_3.0 Internal USB 3.
Steps 1. Power off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2. Remove the system cover. 3. Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6. 4. Install the system cover. The existing passwords are not disabled (erased) until the system boots with the jumper on pins 4 and 6. However, before you assign a new system and/or setup password, you must move the jumper back to pins 2 and 4.
6 System diagnostics and indicator codes The diagnostic indicators on the system front panel display system status during system startup. Topics: • • • • • • System health and system ID indicator codes iDRAC Direct LED indicator codes NIC indicator codes Non-redundant cabled power supply unit indicator codes Drive indicator codes System diagnostics System health and system ID indicator codes The system health and system ID indicator is located on the left control panel of your system. Figure 80.
Table 9. System health and system ID indicator codes (continued) System health and system ID indicator code Condition Solid amber Indicates that the system is in fail-safe mode. If the problem persists, see the Getting help section. Blinking amber Indicates that the system is experiencing a fault. Check the System Event Log for specific error messages. For information about the event and error messages generated by the system firmware and agents that monitor system components, go to qrl.dell.
Table 11. NIC indicator codes (continued) Status Condition Link indicator is green, and activity indicator is off. The NIC is connected to a valid network at its maximum port speed, and data is not being sent or received. Link indicator is amber, and activity indicator is off. The NIC is connected to a valid network at less than its maximum port speed, and data is not being sent or received. Link indicator is blinking green, and activity is off.
Drive indicator codes The LEDs on the drive carrier indicates the state of each drive. Each drive carrier in your system has two LEDs: an activity LED (green) and a status LED (bicolor, green/amber). The activity LED flashes whenever the drive is accessed. Figure 83. Drive indicators 1. Drive activity LED indicator 2. Drive status LED indicator 3. Drive capacity label NOTE: If the drive is in the Advanced Host Controller Interface (AHCI) mode, the status LED indicator does not turn on. Table 13.
● View status messages that inform you if tests are completed successfully ● View error messages that inform you of problems encountered during testing Running the Embedded System Diagnostics from Boot Manager Run the Embedded System Diagnostics (ePSA) if your system does not boot. Steps 1. When the system is booting, press F11. 2. Use the up arrow and down arrow keys to select System Utilities > Launch Diagnostics. 3.
7 Getting help Topics: • • • • Contacting Dell Recycling or End-of-Life service information Accessing system information by using QRL Receiving automated support with SupportAssist Contacting Dell Dell provides several online and telephone based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog.
● Reference materials, including the Installtion and Service Manual, and mechanical overview ● Your system service tag to quickly access your specific hardware configuration and warranty information ● A direct link to Dell to contact technical assistance and sales teams Steps 1. Go to www.dell.com/qrl and navigate to your specific product or 2. Use your smartphone or tablet to scan the model-specific Quick Resource (QR) code on your system or in the Quick Resource Locator section.
8 Documentation resources This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table. 2. Click the required product or product version. NOTE: To locate the product name and model, see the front of your system. 3. On the Product Support page, click Manuals & documents.
Table 14. Documentation resources (continued) Task Document Location For information about updating drivers and www.dell.com/support/drivers firmware, see the Methods to download firmware and drivers section in this document. Managing your system For information about system management software offered by Dell, see the Dell OpenManage Systems Management Overview Guide. https://www.dell.
