Dell PowerEdge M830 (For Dell PowerEdge VRTX Enclosure) Owner's Manual Regulatory Model: FHB Regulatory Type: FHB008 August 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Dell PowerEdge M830 (for PowerEdge VRTX) system overview.......................................... 7 Supported configurations for the PowerEdge M830 system..........................................................................................7 Front panel..............................................................................................................................................................................9 Front panel view—2.5-inch hard drive or SSD system........
Viewing System Setup.................................................................................................................................................. 24 System Setup details.....................................................................................................................................................24 System BIOS...............................................................................................................................................................
SD vFlash card..................................................................................................................................................................... 83 Replacing the SD vFlash card...................................................................................................................................... 83 Network daughter card..............................................................................................................................................
Initializing the TPM for BitLocker users.................................................................................................................... 136 Initializing the TPM for TXT users..............................................................................................................................137 Chapter 7: Using system diagnostics............................................................................................. 138 Dell Embedded System Diagnostics......................
1 Dell PowerEdge M830 (for PowerEdge VRTX) system overview The Dell PowerEdge M830 system is a full-height server module that is configured for the PowerEdge VRTX enclosure. The Dell PowerEdge M830 system supports up to: • • • • Four Intel Xeon E5-4600 v4 or v3 processors 48 DIMMs Four 2.5-inch hot-swappable hard drives or SSDs Twelve 1.
Figure 1.
Front panel The front panel provides access to the features available on the front of the server, such as the power button, status indicator, management indicator, and USB ports. The diagnostic LEDs or the LCD panel is prominently on the front panel. The hot-swappable hard drives are accessible from the front panel. Front panel view—2.5-inch hard drive or SSD system Figure 2. Front panel view—2.5 inch hard drive or SSD system Table 1. Front panel features and indicators—2.
Front panel view—1.8-inch SSD system Figure 3. Front panel features and indicators—1.8-inch SSD system Table 2. Front panel features and indicators—1.8-inch SSD system Item Indicator, Button, or Connector Icon Description 1 SSDs Twelve 1.8-inch hot-swappable SAS SSDs. 2 USB port Enables you to connect USB devices to the server module. 3 USB management port or iDRAC Direct port Enables you to connect USB devices to the server module or provides access to the iDRAC Direct features.
Diagnostic indicators on the front panel Hard drive or SSD indicator patterns The hard drive or SSD (Solid-State Drives) indicators display different patterns as drive events occur in the system. NOTE: The server module must have a hard drive or SSD or a hard drive blank installed in each drive bay. Figure 4. Hard drive or SSD indicators 1. drive activity indicator (green) 2.
Figure 5. iDRAC Direct LED indicator 1. iDRAC Direct status indicator The iDRAC Direct LED indicator table describes iDRAC Direct activity when configuring iDRAC Direct by using the management port (USB XML Import). Table 4. iDRAC Direct LED indicator Convention iDRAC Direct LED indicator Condition A Green Turns green for a minimum of two seconds to indicate the start and end of a file transfer. B Flashing green Indicates file transfer or any operation tasks.
2 Documentation resources This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: • From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table. 2. Click the required product or product version. NOTE: To locate the product name and model, see the front of your system. • 3. On the Product Support page, click Manuals & documents.
Table 6. Additional documentation resources for your system (continued) Task Document Location For information about installing the operating system, see the operating system documentation. www.dell.com/ operatingsystemmanuals For information about updating drivers and firmware, see the Methods to download firmware and drivers section in this document. www.dell.
3 Technical specifications The technical and environmental specifications of your system are outlined in this section. Topics: • • • • • • • • • • • Chassis dimensions Chassis weight Processor specification System battery specification Memory specifications RAID controller specifications Drive specifications Ports and connectors specifications PCIe mezzanine card specification Video specifications Environmental specifications Chassis dimensions Table 7.
Table 8. Memory specifications Memory module socket Memory capacity • Minimum RAM 32 GB or 64 GB quad rank (LRDIMMs) RAID controller specifications The PowerEdge M830 system supports PERC H330, PERC H730, and PERC H730P controllers. Drive specifications Hard drives The PowerEdge M830 system supports: • • Up to four 2.5-inch SAS/SATA/PCIe SSDs or SAS/SATA hard drives Up to twelve 1.8-inch SAS SSDs Optical drives The PowerEdge M830 system supports external optional USB DVD optical drive.
Video specifications The PowerEdge M830 system supports Matrox G200 VGA controller integrated with iDRAC and 2 GB video memory is shared with iDRAC application memory. Environmental specifications NOTE: For additional information about environmental measurements for specific system configurations, see Dell.com/ environmental_datasheets. Table 9.
Table 14. Operating temperature de-rating specification (continued) Operating temperature de-rating Specifications 35 °C to 40 °C (95 °F to 104 °F) Maximum temperature is reduced by 1°C/175 m (1°F/319 ft), above 950 m (3,117 ft). 40 °C to 45 °C (104 °F to 113 °F) Maximum temperature is reduced by 1°C/125 m (1°F/228 ft), above 950 m (3,117 ft).
Table 17. Expanded operating temperature specifications (continued) Expanded operating temperature Specifications NOTE: Outside the standard operating temperature (10°C to 35°C), the system can operate continuously in temperatures as low as 5°C and as high as 40°C. For temperatures between 35°C and 40°C, de-rate maximum allowable temperature by 1°C per 175 m (1°F per 319 ft.) above 950 m (3,1171 ft.). ≤ 1% of annual operating hours –5°C to 45°C at 5% to 90% RH with 29°C dew point.
4 Initial system setup and configuration Topics: • • • Setting up your system iDRAC configuration Options to install the operating system Setting up your system Complete the following steps to set up your system: Steps 1. Unpack the . 2. Remove the I/O connector cover from the connectors. CAUTION: While installing the , ensure that it is properly aligned with the slot on the enclosure to prevent damage to the connectors. 3. Install the in the enclosure. 4. Turn on the enclosure.
Interfaces Document/Section Dell Lifecycle Controller See Dell Lifecycle Controller User’s Guide at Dell.com/idracmanuals Chassis or Server LCD panel See the LCD panel section You must use the default iDRAC IP address 192.168.0.120 to configure the initial network settings, including setting up DHCP or a static IP for iDRAC. NOTE: To access iDRAC, ensure that you install the iDRAC port card or connect the network cable to the Ethernet connector 1 on the system board.
Table 19. Firmware and drivers (continued) Methods Location Using Dell Server Update Utility (SUU) Dell.com/openmanagemanuals > OpenManage Deployment Toolkit Using Dell OpenManage Deployment Toolkit (DTK) Dell.com/openmanagemanuals > OpenManage Deployment Toolkit Downloading the drivers and firmware Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management firmware on your system.
5 Pre-operating system management applications You can manage basic settings and features of a system without booting to the operating system by using the system firmware.
Viewing System Setup To view the System Setup screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.
Network Settings on page 28 System Security on page 30 System Information on page 34 Memory Settings on page 36 Processor Settings on page 37 SATA Settings on page 39 Integrated Devices on page 42 Serial Communication on page 43 System Profile Settings on page 45 Miscellaneous Settings on page 46 iDRAC Settings utility on page 48 Device Settings on page 48 Related tasks Viewing System BIOS on page 25 Viewing System BIOS To view the System BIOS screen, perform the following steps: Steps 1.
Option Description System Profile Settings Specifies options to change the processor power management settings, memory frequency, and so on. System Security Specifies options to configure the system security settings, such as system password, setup password, Trusted Platform Module (TPM) security. It also manages the power and NMI buttons on the system. Miscellaneous Settings Specifies options to change the system date, time, and so on.
Boot Settings details About this task The Boot Settings screen details are explained as follows: Option Description Boot Mode Enables you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS allows compatibility with non-UEFI operating systems. This option is set to BIOS by default.
Viewing Boot Settings on page 26 Changing the boot order About this task You may have to change the boot order if you want to boot from a USB key or an optical drive. The following instructions may vary if you have selected BIOS for Boot Mode. Steps 1. On the System Setup Main Menu screen, click System BIOS > Boot Settings. 2. Click Boot Option Settings > Boot Sequence. 3. Use the arrow keys to select a boot device, and use the plus (+) and minus (-) sign keys to move the device down or up in the order. 4.
Related References Network Settings on page 28 Network Settings screen details on page 29 Network Settings screen details The Network Settings screen details are explained as follows: About this task Option Description PXE Device n (n = 1 to 4) Enables or disables the device. When enabled, a UEFI boot option is created for the device. PXE Device n Settings(n = 1 to 4) Enables you to control the configuration of the PXE device.
Related References UEFI iSCSI Settings details on page 30 UEFI iSCSI Settings details The UEFI ISCSI Settings screen details are explained as follows: Option Description ISCSI Initiator Name Specifies the name of the iSCSI initiator (iqn format). ISCSI Device n (n = 1 to 4) Enables or disables the iSCSI device. When disabled, a UEFI boot option is created for the iSCSI device automatically.
System Security Settings details About this task The System Security Settings screen details are explained as follows: Option Description Intel AES-NI Improves the speed of applications by performing encryption and decryption by using the Advanced Encryption Standard Instruction Set (AES-NI). This option is set to Enabled by default. System Password Sets the system password. This option is set to Enabled by default and is read-only if the password jumper is not installed in the system.
2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click System Security. 5. On the System Security screen, click Secure Boot Custom Policy Settings.
Related References System Security on page 30 Using your system password to secure your system About this task If you have assigned a setup password, the system accepts your setup password as an alternate system password. Steps 1. Turn on or reboot your system. 2. Type the system password and press Enter. Next steps When Password Status is set to Locked, type the system password and press Enter when prompted at reboot.
• • If System Password is not set to Enabled and is not locked through the Password Status option, you can assign a system password. For more information, see the System Security Settings screen section. You cannot disable or change an existing system password. NOTE: You can use the password status option with the setup password option to protect the system password from unauthorized changes.
Viewing System Information To view the System Information screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click System Information.
Memory Settings You can use the Memory Settings screen to view all the memory settings and enable or disable specific memory functions, such as memory testing and node interleaving. Related References Memory Settings details on page 36 System BIOS on page 24 Related tasks Viewing Memory Settings on page 36 Viewing Memory Settings To view the Memory Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
Option Description NOTE: The Dell Fault Resilient Mode option establishes an area of memory that is fault resilient. This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability. Node Interleaving Specifies if the Non-Uniform Memory Architecture (NUMA) is supported. If this field is set to Enabled, memory interleaving is supported if a symmetric memory configuration is installed.
Option Description Logical Processor Enables or disables the logical processors and displays the number of logical processors. If this option is set to Enabled, the BIOS displays all the logical processors. If this option is set to Disabled, the BIOS displays only one logical processor per core. This option is set to Enabled by default. Alternate RTID (Requestor Transaction ID) Setting Modifies Requestor Transaction IDs, which are QPI resources. This option is set to Disabled by default.
Option Description Option Description Number of Cores Specifies the number of cores per processor. Related References Processor Settings on page 37 Related tasks Viewing Processor Settings on page 37 SATA Settings You can use the SATA Settings screen to view the SATA settings of SATA devices and enable RAID on your system.
Option Description Security Freeze Lock Sends Security Freeze Lock command to the Embedded SATA drives during POST. This option is applicable only for ATA and AHCI modes. Write Cache Enables or disables the command for Embedded SATA drives during POST. Port A Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled.
Option Port F Description Option Description Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled. Port G Option Description Model Specifies the drive model of the selected device.
Option Description Option Description Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives.
Option Description USB 3.0 Setting Enables or disables the USB 3.0 support. Enable this option only if your operating system supports USB 3.0. If you disable this option, devices operate at USB 2.0 speed. USB 3.0 is enabled by default. User Accessible USB Ports Enables or disables the USB ports. Selecting Only Back Ports On disables the front USB ports, selecting All Ports Off disables all USB ports. The USB keyboard and mouse operate during boot process in certain operating systems.
Viewing Serial Communication To view the Serial Communication screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Serial Communication.
System Profile Settings You can use the System Profile Settings screen to enable specific system performance settings such as power management. Related References System BIOS on page 24 Related tasks System Profile Settings details on page 45 Viewing System Profile Settings on page 45 Viewing System Profile Settings To view the System Profile Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
Option Description C1E Enables or disables the processor to switch to a minimum performance state when it is idle. This option is set to Enabled by default. C States Enables or disables the processor to operate in all available power states. This option is set to Enabled by default. Collaborative CPU Enables or disables the CPU power management option. When set to Enabled, the CPU power management is Performance controlled by the OS DBPM and the System DBPM (DAPC).
Viewing Miscellaneous Settings To view the Miscellaneous Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Miscellaneous Settings.
Related tasks Viewing Miscellaneous Settings on page 47 iDRAC Settings utility The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI. You can enable or disable various iDRAC parameters by using the iDRAC settings utility. NOTE: Accessing some of the features on the iDRAC settings utility needs the iDRAC Enterprise License upgrade. For more information about using iDRAC, see Dell Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals.
Dell Lifecycle Controller Dell Lifecycle Controller (LC) provides advanced embedded system management capabilities including system deployment, configuration, update, maintenance, and diagnosis. LC is delivered as part of the iDRAC out-of-band solution and Dell EMC system embedded Unified Extensible Firmware Interface (UEFI) applications.
Boot Manager main menu Menu item Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system continues with the next item in the boot order until the boot is successful or no more boot options are found. One-shot Boot Menu Enables you to access boot menu, where you can select a one-time boot device to boot from. Launch System Setup Enables you to access System Setup.
6 Installing server module components Topics: • • • • • • • • • • • • • • • • • • • • • • • Safety instructions Recommended tools Removing and installing a server module System cover Inside the server module Cooling shroud Processor blank and DIMM blank System memory PCIe mezzanine cards PCIe mezzanine card support bracket Internal dual SD module (optional) rSPI card (optional) SD vFlash card Network daughter card Processors Hard drives or SSDs Hard-drive or SSD cage Hard-drive or SSD backplane System batt
After working inside your system Prerequisites Follow the safety guidelines listed in safety instructions section. Steps 1. Install the system cover. 2. Install the server module in the enclosure. 3. Turn on the server module. Recommended tools You need the following tools to perform the removal and installation procedures: • Key to the bezel lock. • • • • • The key is needed only if your system includes a bezel.
CAUTION: If you are permanently removing the server module, install a server module blank(s). Operating the system for extended periods of time without a server module blank installed can cause the enclosure to overheat. 3. Slide the server module out of the enclosure. CAUTION: To prevent damage to the I/O connectors, do not touch connectors or the connector pins. CAUTION: To protect the I/O connector pins, install the I/O connector covers every time a server module is removed from the enclosure. 4.
CAUTION: To prevent damage to the I/O connectors, do not touch connectors or the connector pins. NOTE: Before installing the server modules, place the chassis in the location that you want. NOTE: Install the server module partitions to install half-height server module(s). For more information, see the Dell PowerEdge VRTX Enclosure Owner’s Manual at dell.com/poweredgemanuals. Steps 1. If you are installing a new server module, remove the plastic cover from the I/O connector(s) and save for future use. 2.
System cover The system cover protects the innyards of the server, while also help maintaining proper flow of air inside the server. The removal of the system cover also actuate the intrusion switch and this aids in maintaining system security. Removing the system cover Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Related References Safety instructions on page 51 Related tasks Before working inside your system on page 51 Installing the system cover on page 56 Removing a server module on page 52 After working inside your system on page 52 Installing the system cover Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 9. Installing the system cover 1. system cover 3. I/O connector cover (2) 2. release button (2) 4. alignment guides on the system cover and the chassis Next steps Follow the procedure listed in the After working inside your system section.
Inside the server module Figure 10. Inside the server module 1. 3. 5. 7. 9. 11. PCIe mezzanine card connectors for card 1 and card 2 PCIe mezzanine card connectors for card 3 and card 4 memory module (42) cooling shroud hard-drive/SSD backplane processor 1 2. 4. 6. 8. 10. restore Serial Peripheral Interface (rSPI) card Network Daughter Card (NDC) processor 2 processor 3 processor 4 Cooling shroud The cooling shroud has aerodynamically placed openings that directs the airflow across the entire system.
CAUTION: Never operate your system with the cooling shroud removed. The system may get overheated quickly, resulting in shutdown and loss of data. NOTE: You must remove the cooling shroud to service other components inside the system. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. Steps Hold the cooling shroud at both ends and lift it away from the system. Results Figure 11.
1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Remove the cooling shroud. NOTE: You must remove the cooling shroud to service other components inside the system. Steps 1. Align the guide pins on the cooling shroud with the guide slots on the system board. 2. Lower the cooling shroud into the chassis until the tabs on the sides of cooling shroud engage with the slots on the chassis. Figure 12.
Removing a processor blank and DIMM blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Installing a processor blank and DIMM blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. 4.
Figure 14.
channel 1: memory sockets D2, D6, and D10 channel 2: memory sockets D3, D7, and D11 channel 3: memory sockets D4, D8, and D12 The following table shows the memory populations and operating frequencies for the supported configurations. Table 20.
Related tasks Mode-specific guidelines on page 65 Mode-specific guidelines Four memory channels are allocated to each processor. The allowable configurations depend on the memory mode selected. Advanced Error Correction Code Advanced Error Correction Code (ECC) mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs. This protects against single DRAM chip failures during normal operation.
Table 23.
Table 24.
Table 24.
Figure 15. Removing the memory module a. memory module b. memory module socket c. memory module socket ejector (2) Next steps 1. Install the memory module. NOTE: If you are removing the memory module permanently, install a memory module blank. 2. Install the cooling shroud. 3. Follow the procedure listed in the After working inside your system section.
3. If installed, remove the memory module or the memory-module blank. Steps 1. Locate the appropriate memory module socket. CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the memory module or metallic contacts. 2. If a memory module or a memory module blank is installed in the socket, remove it. NOTE: Retain the removed memory module blank(s) for future use.
3. If the value is incorrect, one or more of the memory modules may not be installed properly. Ensure that the memory module is firmly seated in the memory module socket. 4. Run the system memory test in system diagnostics.
Figure 17. Removing a PCIe mezzanine card a. PCIe mezzanine card (2) b. PCIe mezzanine card connector (2) c. retention latch Next steps 1. Install the PCIe mezzanine card. 2. Follow the procedure listed in the After working inside your system section.
CAUTION: To prevent damage to the PCIe mezzanine card, you must hold the card only by its edges. NOTE: PCIe mezzanine cards are designed to fit in either card slot. 3. Align the connector on the bottom of the PCie mezzanine card with the corresponding socket on the system board. 4. Lower the card into place until it is fully seated and the plastic clip on the outer edge of the card fits over the side of the system. 5. Close the retention latch to secure the PCIe mezzanine card. Figure 18.
NOTE: You must remove the PCIe mezzanine card support bracket to replace a faulty system board. 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. Keep the #2 Phillips screwdriver ready. Remove the PCIe mezzanine card. Steps 1. Remove the screw that secures the PCIe mezzanine card support bracket to the system board. 2.
Installing the PCIe mezzanine card support bracket Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. 4.
Related References Safety instructions on page 51 Related tasks Before working inside your system on page 51 Removing the PCIe mezzanine card support bracket on page 73 After working inside your system on page 52 Internal dual SD module (optional) The Internal Dual SD module (IDSDM) provides you with a redundant SD card solution. You can configure the IDSDM for storage or as the OS boot partition.
Figure 21. Replacing an SD card 1. IDSDM card 3. upper card slot (SD 2) 2. SD card 4. lower card slot (SD 1) Next steps 1. Follow the procedure listed in the After working inside your system section. 2. Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy modes are enabled. 3. Check if the new SD card is functioning properly. If the problem persists, see the Getting Help section.
2. If installed, remove the USB memory key from the USB port. Figure 22. Removing the internal USB memory key a. USB memory key b. USB port 3. Insert the replacement USB memory key into the USB port. Figure 23. Installing the internal USB memory key a. USB memory key b. USB port Next steps 1. Follow the procedure listed in the After working inside your system section. 2. While booting, press F2 to enter System Setup and verify that the system detects the USB memory key.
6. If installed, remove the SD card(s). Steps 1. Remove the two screws securing the IDSDM card to the system board. 2. Remove the SD card slot bracket. CAUTION: To prevent damage to the IDSDM card, hold the card only by its edges. 3. Lift the card away from the system. Figure 24. Removing the IDSDM card 1. IDSDM card 3. SD card slot bracket 5. connector 2. screw (2) 4. PCIe mezzanine card support bracket 6. standoff (2) Next steps 1. Install the IDSDM card. 2.
Installing the IDSDM card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. 4.
2. Install the PCIe mezzanine card. 3. Follow the procedure listed in the After working inside your system section.
Figure 26. Removing the rSPI card 1. screw (2) 3. standoff (2) 2. rSPI card 4. connector Next steps 1. Install the rSPI card.
Steps 1. Align the two screw holes on the rSPI card with the standoffs on the system board. 2. Install the two screws to secure the rSPI card to the system board. Figure 27. Installing the rSPI card 1. screw (2) 3. standoff (2) 2. rSPI card 4. connector Next steps 1. Install the PCIe mezzanine card. 2. Follow the procedure listed in the After working inside your system section.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. Steps 1. If installed, remove the SD vFlash card from the card slot. NOTE: The SD vFlash card slot is below the NDC. Figure 28. Removing the SD vFlash card a. SD vFlash card b.
Figure 29. Installing the SD vFlash card a. SD vFlash card b. SD vFlash card slot Next steps Follow the procedure listed in the After working inside your system section. Related References Safety instructions on page 51 Related tasks Before working inside your system on page 51 After working inside your system on page 52 Network daughter card The Network daughter card (NDC) is a small, removable mezzanine card.
Steps 1. Remove the two screws that secure the Network Daughter Card (NDC) to the system board. CAUTION: To prevent damage to the NDC, hold the card only by its edges. 2. Lift the card away from the system. Figure 30. Removing the NDC 1. slot on the NDC 3. NDC 5. connector 2. screw (2) 4. standoff (2) 6. tab projections Next steps 1. Install the NDC. 2. Follow the procedure listed in the After working inside your system section.
Installing the NDC Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. 4.
2. Follow the procedure listed in the After working inside your system section. Related References Safety instructions on page 51 Related tasks Before working inside your system on page 51 Removing the NDC on page 85 Installing a PCIe mezzanine card on page 72 Installing the system cover on page 56 Installing a server module on page 53 After working inside your system on page 52 Processors The server module supports up to four Intel Xeon E5-4600 v4 or v3 product family processors.
2. Remove the screw diagonally opposite the screw you first removed. 3. Repeat the procedure for the remaining two screws. Figure 32. Removing the heat sink 1. retention screw (4) 3. processor socket 2. heat sink 4. heat sink retention socket (4) Next steps 1. Remove the processor. 2. Install the heat sink. 3. Follow the procedure listed in the After working inside your system section.
CAUTION: If you are permanently removing a processor, you must install a socket protective cap and a processor/DIMM blank in the vacant socket to ensure proper system cooling. The processor/DIMM blank covers the vacant sockets for the DIMMs and the processor. NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures should be performed only by Dell certified service technicians. NOTE: To ensure proper system cooling, you must install a processor blank in any empty processor socket.
3. Hold the tab on the processor shield and rotate the shield upward and out of the way. 4. Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. Figure 34. Removing a processor 1. 3. 5. 7. socket-release lever 1 processor processor shield processor socket 2. 4. 6. 8. pin–1 corner of the processor slot (4) socket-release lever 2 tab (4) Next steps 1. If you are removing the processor permanently, install the processor blank. 2.
Installing a processor Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: This is a Field Replaceable Unit (FRU).
Related tasks Before working inside your system on page 51 Removing a processor blank and DIMM blank on page 61 Installing a heat sink on page 93 After working inside your system on page 52 Installing a heat sink Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
c. thermal grease syringe 3. Place the heat sink onto the processor. 4. Tighten one of the four screws to secure the heat sink to the system board. 5. Repeat the procedure for the remaining two screws. Figure 36. Installing the heat sink 1. retention screw (4) 3. processor socket 2. heat sink 4. retention screw slot (4) Next steps 1. Follow the procedure listed in the After working inside your system section. 2.
Hard drive or SSD bay numbering Figure 37. Hard drive or SSD bay numbering—2.5 inch hard drive or SSD system Figure 38. Hard drive or SSD and PCIe SSD bay numbering—2.5 inch hard drive or SSD and PCIe SSD system 1. hard-drive or SSD bay numbering 2. PCIe SSD bay numbering Figure 39. SSD bay numbering—1.8-inch SSD system Hard drive or SSD installation guidelines For single hard drive configuration, a hard-drive blank must be installed in the other drive bay to maintain proper cooling airflow.
Removing a hard drive or SSD Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 41. Removing a SSD 1. release button 2. SSD 3. SSD carrier handle Next steps 1. If you are removing a hard drive or SSD permanently, install the hard drive or SSD blank. If you are installing a new hard drive or SSD, see the Installing the hard drive or SSD section. 2. Follow the procedure listed in the After working inside your system section.
3. Push the drive carrier into the slot until the handle makes contact with the server module. 4. Rotate the carrier handle to the closed position while pushing the carrier into the slot until it locks into place. The status LED indicator displays a steady green light if the drive is installed correctly. The drive carrier LED green indicator flashes as the drive rebuilds. Figure 42. Installing a hard drive 1. release button 3. hard drive 2. hard drive(on backplane) 4. hard drive carrier handle Figure 43.
Removing a hard drive or SSD blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Next steps 1. Install the hard drive or SSD. 2. Follow the procedure listed in the After working inside your system section. Related References Safety instructions on page 51 Related tasks Before working inside your system on page 51 Installing a hard drive or SSD blank on page 100 After working inside your system on page 52 Installing a hard drive or SSD blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2.
Figure 47. Installing a 1.8-inch SSD blank a. SSD blank b. release latch Next steps Follow the procedure listed in the After working inside your system section.
Removing a 2.5-inch hard drive or SSD from a 2.5-inch hard drive or SSD carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Related tasks Before working inside your system on page 51 Installing a 2.5-inch hard drive or SSD in a 2.5-inch hard-drive or SSD carrier on page 103 After working inside your system on page 52 Installing a 2.5-inch hard drive or SSD in a 2.5-inch harddrive or SSD carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Related References Safety instructions on page 51 Related tasks Before working inside your system on page 51 Removing a 2.5-inch hard drive or SSD from a 2.5-inch hard drive or SSD carrier on page 102 After working inside your system on page 52 Removing a 1.8-inch SSD from a 1.8-inch SSD carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Installing a 1.8-inch SSD in a 1.8-inch SSD carrier Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Hard-drive or SSD cage Removing a hard-drive or SSD cage Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Next steps 1. Install the hard-drive or SSD cage. Related References Safety instructions on page 51 Related tasks Before working inside your system on page 51 Installing a hard-drive or SSD cage on page 107 Removing a server module on page 52 Removing the system cover on page 55 After working inside your system on page 52 Installing a hard-drive or SSD cage Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 53. Installing a hard-drive or SSD cage 1. hard-drive or SSD cage 3. guide pin (5) 5. standoff (2) 2. screw (5) 4. screw hole on the chassis (4) Next steps 1. Install the hard-drive or SSD backplane. 2. Install the hard drives or SSDs. 3. Follow the procedure listed in the After working inside your system section.
Table 25. Hard-drive or SSD backplane configurations (continued) Backplane Configuration 2.5-inch (x4) SATA backplane A full-length SAS hard drive/SSD backplane with a backplane cable. It supports up to four 2.5-inch SATA hard drives or SSDs. 2.5-inch (x2) SATA and 2.5-inch (x2) PCIe backplane A full-length backplane with two backplane cables. It supports up to two 2.5-inch SATA hard drives or SSDs and two 2.5-inch PCIe SSDs.
3. Keep the #2 Phillips screwdriver ready. CAUTION: To prevent damage to the hard drive or SSDs and the hard-drive or SSD backplane, you must remove the hard drives or SSDs from the server module before removing the hard-drive or SSD backplane. CAUTION: You must note the number of each hard drive or SSD and temporarily label them before removal so that you can replace them in the same locations. 4. Remove the hard drives or SSDs. Steps 1.
Related tasks Before working inside your system on page 51 Installing a 2.5-inch (x4) SAS hard-drive or SSD backplane on page 111 Removing a server module on page 52 Removing the system cover on page 55 After working inside your system on page 52 Installing a 2.5-inch (x4) SAS hard-drive or SSD backplane Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
3. guide pin (5) 5. connector 4. retention screw on the hard-drive or SSD backplane cable connector 6. hard-drive or SSD backplane cable Next steps 1. Install the hard drives or SSDs in their original locations. 2. Follow the procedure listed in the After working inside your system section. Related References Safety instructions on page 51 Related tasks Before working inside your system on page 51 Removing a 2.
Figure 56. Removing a 2.5-inch (x4) SATA hard-drive or SSD backplane 1. hard-drive or SSD backplane 3. guide pin (5) 5. retention screw on the hard-drive or SSD backplane cable connector (2) 2. release latch (2) 4. hard-drive or SSD backplane cable 6. connector Next steps 1. Install the hard-drive or SSD backplane. 2. Follow the procedure listed in the After working inside your system section.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. Keep the #2 Phillips screwdriver ready. Remove the hard-drive or SSD backplane.
Related tasks Before working inside your system on page 51 Removing a 2.5-inch (x4) SATA hard-drive or SSD backplane on page 112 Installing the system cover on page 56 Installing a server module on page 53 After working inside your system on page 52 Removing a 2.5-inch (x2) SATA hard drive or SSD plus 2.5-inch (x2) PCIe SSD backplane Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 58. Removing a 2.5-inch (x2) SATA hard drive or SSD plus 2.5-inch (x2) PCIe SSD backplane 1. 3. 5. 7. 9. hard-drive or SSD backplane guide pin (5) hard-drive or SSD backplane cable connector PCIe SSD backplane cable connector hard-drive or SSD backplane cable 2. 4. 6. 8. release latch (2) connector on the system board (SATA_BP) connector on the system board (J_PERC) PCIe SSD backplane cable Next steps 1. Install the hard-drive or SSD backplane. 2.
NOTE: You must remove the hard-drive or SSD backplane to replace a faulty hard-drive or SSD backplane or service other components inside the system. 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section. Keep the #2 Phillips screwdriver ready. Remove the hard-drive or SSD backplane.
2. Follow the procedure listed in the After working inside your system section. Related References Safety instructions on page 51 Related tasks Before working inside your system on page 51 Removing a 2.5-inch (x2) SATA hard drive or SSD plus 2.5-inch (x2) PCIe SSD backplane on page 115 Installing the system cover on page 56 Installing a server module on page 53 After working inside your system on page 52 Removing a 1.
Figure 60. Removing a 1.8-inch (x12) SAS SSD backplane 1. SSD backplane 3. guide pin (6) 5. backplane cable connector that connects to the connector on the system board 7. connector on the expander card (EXP) 2. release latch (2) 4. backplane cable (2) 6. connector on the system board (SATA_BP) 8. backplane cable connector that connects to the connector on the expander card Next steps 1. Install the SSD backplane.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: The 1.8-inch (x12) SSD backplane is a full-length backplane with two backplane cables. The connector on one of the backplane cables connects the SSDs populated in bays 0–5, to the system board through an expander card. For more information about installing an expander card, see the Expander card section.
7. connector on the expander card (EXP) 8. backplane cable connector that connects to the connector on the expander card Next steps 1. Install the SSDs in their original locations. 2. Follow the procedure listed in the After working inside your system section. Related References Safety instructions on page 51 Related tasks Before working inside your system on page 51 Removing a 1.
Figure 62. Removing the NVRAM backup battery a. negative side of battery connector b. positive side of battery 4. To install a new system battery, hold the battery with the negative side of battery facing the negative side of the battery connector. Figure 63. Installing the NVRAM backup battery a. negative side of battery connector b. positive side of battery 5. Place the battery into the connector and push the positive side of the battery until the battery snaps into place. Next steps 1.
Storage controller card Your system includes dedicated expansion-card slots on the system board for a storage controller card that provides the integrated storage subsystem for your system hard drives/PCIe SSDs. The storage controller card supports SAS hard drives. NOTE: The storage controller card is located underneath the drive bays. NOTE: The storage controller card is installed on the system board connector labeled as MiniPERC CARD.
Figure 64. Removing the storage controller card 1. retention screw (2) 3. tab on the storage controller card support bracket 2. slot on the storage controller card 4. standoff (2) Next steps 1. Install the storage controller card. 2. Follow the procedure listed in the After working inside your system section.
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures should be performed only by Dell certified service technicians. 1. 2. 3. 4. Follow the safety guidelines listed in the Safety instructions section. Follow the procedure listed in the Before working inside your system section.
2. Follow the procedure listed in the After working inside your system section. Related References Safety instructions on page 51 Related tasks Before working inside your system on page 51 Removing the storage controller card on page 123 Installing a 1.8-inch (x12) SAS SSD backplane on page 119 Installing a 2.5-inch (x2) SATA hard drive or SSD plus 2.5-inch (x2) PCIe SSD backplane on page 116 Installing a 2.5-inch (x4) SAS hard-drive or SSD backplane on page 111 Installing a 2.
Figure 66. Removing an expander card 1. screw (3) 3. expander card cable 5. guide pin (2) 2. expander-card cable connector that connects to the connector on the system board (J_PERC) 4. expander card Next steps 1. Install the expander card. 2. Follow the procedure listed in the After working inside your system section.
Installing an expander card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: This is a Field Replaceable Unit (FRU).
Figure 67. Installing an expander card 1. screw (3) 3. expander card cable 5. guide pin (2) 2. expander-card cable connector that connects to the connector on the system board (J_PERC) 4. expander card Next steps 1. Install the following: a. hard drives or SSDs b. hard-drive backplane or SSD backplane c. hard-drive cage or SSD cage 2. Follow the procedure listed in the After working inside your system section.
Installing the system cover on page 56 Installing a server module on page 53 After working inside your system on page 52 System board A system board (also known as the motherboard) is the main printed circuit board found in computers. The system board allows communication between many of the crucial electronic components of the computer, such as the central processing unit (CPU) and memory, and also provides connectors for other peripherals.
2. Lift the system board by its edges and orient it upward. 3. Remove the system board from the chassis by disengaging the USB connectors from the slots on the front wall of the chassis. 4. Ensure that the I/O connector cover is still in place on the I/O connector at the back of the system board. Figure 68. Different type of screws on the system board Table 27. Different type of screws Item Icon Description 1. #2 Phillips round screw (7) 2. #2 Phillips hex screw (6) 3. Hex bolt screw—5 mm (2) 4.
Figure 69. Removing the system board a. system board Next steps 1. Install the system board. 2. Follow the procedure listed in the After working inside your system section. Related References Safety instructions on page 51 Related tasks Before working inside your system on page 51 Installing the system board on page 132 After working inside your system on page 52 Installing the system board Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
CAUTION: Do not lift the system board by holding a memory module, processor, or other components. CAUTION: Take care not to damage the system identification button while placing the system board into the chassis. NOTE: You must remove the system board to replace a faulty system board. Steps 1. Hold the system board by its edges and orient it toward the front of the chassis. 2. Align the USB connectors with the slots on the front wall of the chassis. 3.
2. 3. 4. 5. k. cooling shroud l. memory modules m. processor(s) and heat sink(s) Remove the plastic I/O connector covers from the back of the system. Follow the procedure listed in the After working inside your system section. Import your new or existing iDRAC Enterprise license. For more information, see the iDRAC8 User's Guide at Dell.com/ idracmanuals. Ensure that you: a. Use the Easy Restore feature to restore the Service Tag.
NOTE: You can enter the Service Tag only when the Service Tag field is empty. Ensure that you enter the correct Service Tag. After the Service Tag is entered, it cannot be updated or changed. 5. Click OK. 6. Import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals .
NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures must be performed only by Dell certified service technicians. Installing the Trusted Platform Module Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Initializing the TPM for TXT users Steps 1. While booting your system, press F2 to enter System Setup. 2. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 3. From the TPM Security option, select On with Pre-boot Measurements. 4. From the TPM Command option, select Activate. 5. Save the settings. 6. Restart your system. 7. Enter System Setup again. 8. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 9. From the Intel TXT option, select On.
7 Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
System diagnostics controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System Health Provides the current overview of the system performance. Event Log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
8 Jumpers and connectors Topics: • • • System board jumper settings System board connectors Disabling a forgotten password System board jumper settings CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
System board connectors Figure 72. System board connectors Table 29.
Table 29. System board connectors (continued) Item Connector Description 15 C1, C2, C5, C6, C9, C10 Memory module sockets (processor 3) 16 BATTERY Connector for the 3.
9 Troubleshooting your system Safety first—for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
6. Close the server module. 7. Install the server module in the enclosure. 8. Run the appropriate diagnostic test. For more information, see the Using system diagnostics section. If the test fails, see the Getting help section. Troubleshooting hard drives Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
2. Take the SSD offline and wait until the indicator codes on the SSD carrier signal that the SSD may be removed safely, then remove and reseat the SSD carrier in the server module. 3. Restart the server module, enter the System Setup and confirm that the drive controller is enabled. 4. Ensure that any required device drivers are installed and are configured correctly. NOTE: Installing a SSD into another bay may break the mirror if the mirror state is optimal. 5.
c. Install a new SD card in slot 2. 5. If the Internal SD Card Redundancy option in the Integrated Devices screen of the System Setup is set to Mirror mode and SD card 2 has failed, insert the new SD card into SD card slot 2. 6. If the Internal SD Card Redundancy option in Integrated Devices screen of the System Setup is set to Disabled, replace the failed SD card with a new SD card. 7. Install the server module in the enclosure. 8.
You can operate the server module without a battery; however, the server module configuration information maintained by the battery in NVRAM is erased each time you remove power from the server module. Therefore, you must reenter the system configuration information and reset the options each time the server module boots until you replace the battery. Steps 1. Reenter the time and date through the System Setup. 2. Remove the server module from the enclosure for at least one hour. 3.
10 Getting help Topics: • • Contacting Dell EMC Accessing system information by using QRL Contacting Dell EMC Prerequisites NOTE: If you do not have an active internet connection, you can find the contact information on your purchase invoice, packing slip, bill, or in the product catalog. About this task Dell EMC provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
Figure 73.
