Dell PowerEdge M830 (For Dell PowerEdge VRTX Enclosure) Owner's Manual Regulatory Model: FHB Regulatory Type: FHB008 August 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Dell PowerEdge M830 (for PowerEdge VRTX) system overview....................................7 Supported configurations for the PowerEdge M830 system................................................................................... 7 Front panel............................................................................................................................................................................ 9 Front panel view—2.5-inch hard drive or SSD system......................
Viewing System Setup............................................................................................................................................... 25 System Setup details..................................................................................................................................................25 System BIOS.................................................................................................................................................................
SD vFlash card................................................................................................................................................................... 85 Replacing the SD vFlash card...................................................................................................................................86 Network daughter card....................................................................................................................................................
Initializing the TPM for BitLocker users............................................................................................................... 140 Initializing the TPM for TXT users......................................................................................................................... 140 Chapter 7: Using system diagnostics.......................................................................................... 141 Dell Embedded System Diagnostics..................................
1 Dell PowerEdge M830 (for PowerEdge VRTX) system overview The Dell PowerEdge M830 system is a full-height server module that is configured for the PowerEdge VRTX enclosure. The Dell PowerEdge M830 system supports up to: ● Four Intel Xeon E5-4600 v4 or v3 processors ● 48 DIMMs ● Four 2.5-inch hot-swappable hard drives or SSDs ● Twelve 1.
Figure 1.
Front panel The front panel provides access to the features available on the front of the server, such as the power button, status indicator, management indicator, and USB ports. The diagnostic LEDs or the LCD panel is prominently on the front panel. The hot-swappable hard drives are accessible from the front panel. Front panel view—2.5-inch hard drive or SSD system Figure 2. Front panel view—2.5 inch hard drive or SSD system Table 1. Front panel features and indicators—2.
Front panel view—1.8-inch SSD system Figure 3. Front panel features and indicators—1.8-inch SSD system Table 2. Front panel features and indicators—1.8-inch SSD system Item Indicator, Button, or Connector Icon Description 1 SSDs Twelve 1.8-inch hot-swappable SAS SSDs. 2 USB port Enables you to connect USB devices to the server module. 3 USB management port or iDRAC Direct port Enables you to connect USB devices to the server module or provides access to the iDRAC Direct features.
Diagnostic indicators on the front panel Hard drive or SSD indicator patterns The hard drive or SSD (Solid-State Drives) indicators display different patterns as drive events occur in the system. NOTE: The server module must have a hard drive or SSD or a hard drive blank installed in each drive bay. Figure 4. Hard drive or SSD indicators 1. drive activity indicator (green) 2.
Figure 5. iDRAC Direct LED indicator 1. iDRAC Direct status indicator The iDRAC Direct LED indicator table describes iDRAC Direct activity when configuring iDRAC Direct by using the management port (USB XML Import). Table 4. iDRAC Direct LED indicator Convention iDRAC Direct LED indicator Condition A Green Turns green for a minimum of two seconds to indicate the start and end of a file transfer. B Flashing green Indicates file transfer or any operation tasks.
2 Documentation resources This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table. 2. Click the required product or product version. NOTE: To locate the product name and model, see the front of your system. 3. On the Product Support page, click Manuals & documents.
Table 6. Additional documentation resources for your system (continued) Task Document Location iDRAC web interface, click ? > About. Managing your system For information about installing the operating system, see the operating system documentation. www.dell.com/ operatingsystemmanuals For information about updating drivers and firmware, see the Methods to download firmware and drivers section in this document. www.dell.
Table 6. Additional documentation resources for your system (continued) Task Document Troubleshooting your For information about identifying system and troubleshooting the PowerEdge server issues, see the Server Troubleshooting Guide. Location www.dell.
3 Technical specifications The technical and environmental specifications of your system are outlined in this section. Topics: • • • • • • • • • • • Chassis dimensions Chassis weight Processor specification System battery specification Memory specifications RAID controller specifications Drive specifications Ports and connectors specifications PCIe mezzanine card specification Video specifications Environmental specifications Chassis dimensions Table 7.
Table 8. Memory specifications Memory module socket Memory capacity Minimum RAM Maximum RAM Forty-eight 240-pin ● 4 GB single rank (RDIMMs) ● 8 GB, 16 GB or 32 GB dual rank (RDIMMs) ● 32 GB or 64 GB quad rank (LRDIMMs) 4 GB with dual processor 3 TB with four processor RAID controller specifications The PowerEdge M830 system supports PERC H330, PERC H730, and PERC H730P controllers. Drive specifications Hard drives The PowerEdge M830 system supports: ● Up to four 2.
PCIe mezzanine card specification The PowerEdge M830 system supports four PCIe x16 Gen 3 slots mezzanine cards. Video specifications The PowerEdge M830 system supports Matrox G200 VGA controller integrated with iDRAC and 2 GB video memory is shared with iDRAC application memory. Environmental specifications NOTE: For additional information about environmental measurements for specific system configurations, see Dell.com/ environmental_datasheets. Table 9.
Table 14. Operating temperature de-rating specification Operating temperature de-rating Specifications Up to 35°C (95°F) Maximum temperature is reduced by 1°C/300 m (1°F/547 ft), above 950 m (3,117 ft). 35 °C to 40 °C (95 °F to 104 °F) Maximum temperature is reduced by 1°C/175 m (1°F/319 ft), above 950 m (3,117 ft). 40 °C to 45 °C (104 °F to 113 °F) Maximum temperature is reduced by 1°C/125 m (1°F/228 ft), above 950 m (3,117 ft).
Table 17. Expanded operating temperature specifications (continued) Expanded operating temperature Specifications NOTE: Outside the standard operating temperature (10°C to 35°C), the system can operate continuously in temperatures as low as 5°C and as high as 40°C. For temperatures between 35°C and 40°C, de-rate maximum allowable temperature by 1°C per 175 m (1°F per 319 ft.) above 950 m (3,1171 ft.). ≤ 1% of annual operating hours –5°C to 45°C at 5% to 90% RH with 29°C dew point.
4 Initial system setup and configuration Topics: • • • Setting up your system iDRAC configuration Options to install the operating system Setting up your system Complete the following steps to set up your system: Steps 1. Unpack the . 2. Remove the I/O connector cover from the connectors. CAUTION: While installing the , ensure that it is properly aligned with the slot on the enclosure to prevent damage to the connectors. 3. Install the in the enclosure. 4. Turn on the enclosure.
Interfaces Document/Section Dell Deployment Toolkit See Dell Deployment Toolkit User’s Guide at Dell.com/openmanagemanuals Dell Lifecycle Controller See Dell Lifecycle Controller User’s Guide at Dell.com/idracmanuals Chassis or Server See the LCD panel section LCD panel You must use the default iDRAC IP address 192.168.0.120 to configure the initial network settings, including setting up DHCP or a static IP for iDRAC.
Table 19. Firmware and drivers (continued) Methods Location Using Dell Remote Access Controller Lifecycle Controller (iDRAC with LC) Dell.com/idracmanuals Using Dell Repository Manager (DRM) Dell.com/openmanagemanuals > OpenManage Deployment Toolkit Using Dell OpenManage Essentials (OME) Dell.com/openmanagemanuals > OpenManage Deployment Toolkit Using Dell Server Update Utility (SUU) Dell.com/openmanagemanuals > OpenManage Deployment Toolkit Using Dell OpenManage Deployment Toolkit (DTK) Dell.
5 Pre-operating system management applications You can manage basic settings and features of a system without booting to the operating system by using the system firmware.
Viewing System Setup To view the System Setup screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.
Boot Settings on page 27 Network Settings on page 29 System Security on page 31 System Information on page 36 Memory Settings on page 37 Processor Settings on page 39 SATA Settings on page 41 Integrated Devices on page 44 Serial Communication on page 45 System Profile Settings on page 46 Miscellaneous Settings on page 48 iDRAC Settings utility on page 50 Device Settings on page 50 Related tasks Viewing System BIOS on page 26 Viewing System BIOS To view the System BIOS screen, perform the following steps: S
Option Description Integrated Devices Specifies options to manage integrated device controllers and ports and specify related features and options. Serial Communication Specifies options to manage the serial ports and specify related features and options. System Profile Settings Specifies options to change the processor power management settings, memory frequency, and so on.
Related tasks Boot Settings details on page 28 Changing the boot order on page 29 Boot Settings details About this task The Boot Settings screen details are explained as follows: Option Description Boot Mode Enables you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI.
Related references Boot Settings on page 27 Related tasks Boot Settings details on page 28 Viewing Boot Settings on page 27 Changing the boot order About this task You may have to change the boot order if you want to boot from a USB key or an optical drive. The following instructions may vary if you have selected BIOS for Boot Mode. Steps 1. On the System Setup Main Menu screen, click System BIOS > Boot Settings. 2. Click Boot Option Settings > Boot Sequence. 3.
Viewing Network Settings To view the Network Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Network Settings.
Viewing UEFI iSCSI Settings To view the UEFI iSCSI Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Network Settings. 5.
Deleting or changing system and setup password on page 35 Viewing System Security To view the System Security screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4.
Option Description AC Power Recovery Sets how the system behaves after AC power is restored to the system. This option is set to Last by default. UEFI Variable Access Provides varying degrees of securing UEFI variables. When set to Standard (the default), UEFI variables are accessible in the operating system per the UEFI specification. When set to Controlled, selected UEFI variables are protected in the environment and new UEFI boot entries are forced to be at the end of the current boot order.
Creating a system and setup password Prerequisites Ensure that the password jumper is enabled. The password jumper enables or disables the system password and setup password features. For more information, see the System board jumper settings section. NOTE: If the password jumper setting is disabled, the existing system password and setup password are deleted and you need not provide the system password to boot the system. Steps 1.
Deleting or changing system and setup password Prerequisites NOTE: You cannot delete or change an existing system or setup password if the Password Status is set to Locked. Steps 1. To enter System Setup, press F2 immediately after turning on or restarting your system. 2. On the System Setup Main Menu screen, click System BIOS > System Security. 3. On the System Security screen, ensure that Password Status is set to Unlocked. 4.
NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click System Security. 5. On the System Security screen, click Secure Boot Custom Policy Settings.
System Information details About this task The System Information screen details are explained as follows: Option Description System Model Name Specifies the system model name. System BIOS Version Specifies the BIOS version installed on the system. System Management Engine Version Specifies the current version of the Management Engine firmware. System Service Tag Specifies the system Service Tag. System Manufacturer Specifies the name of the system manufacturer.
2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Memory Settings.
Processor Settings You can use the Processor Settings screen to view the processor settings, and perform specific functions such as enabling virtualization technology, hardware prefetcher, and logical processor idling. Related references Processor Settings details on page 39 System BIOS on page 25 Related tasks Viewing Processor Settings on page 39 Viewing Processor Settings To view the Processor Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
Option Description Adjacent Cache Line Prefetch Optimizes the system for applications that need high utilization of sequential memory access. This option is set to Enabled by default. You can disable this option for applications that need high utilization of random memory access. Hardware Prefetcher Enables or disables the hardware prefetcher. This option is set to Enabled by default. DCU Streamer Prefetcher Enables or disables the Data Cache Unit (DCU) streamer prefetcher.
SATA Settings You can use the SATA Settings screen to view the SATA settings of SATA devices and enable RAID on your system. Related references System BIOS on page 25 Related tasks SATA Settings details on page 41 Viewing SATA Settings on page 41 Viewing SATA Settings To view the SATA Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
Option Port B Description Option Description Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled. Port C Option Description Model Specifies the drive model of the selected device.
Option Port G Description Option Description Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled.
Integrated Devices You can use the Integrated Devices screen to view and configure the settings of all integrated devices including the video controller, integrated RAID controller, and the USB ports. Related references System BIOS on page 25 Related tasks Integrated Devices details on page 44 Viewing Integrated Devices on page 44 Viewing Integrated Devices To view the Integrated Devices screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
Option Description Integrated Network Card 1 Enables or disables the integrated network card. I/OAT DMA Engine Enables or disables the I/OAT option. Enable only if the hardware and software support the feature. I/O Snoop Holdoff Response Selects the number of cycles PCI I/O can withhold snoop requests from the CPU, to allow time to complete its own write to LLC. This setting can help improve performance on workloads where throughput and latency are critical.
NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Serial Communication.
Viewing System Profile Settings To view the System Profile Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click System Profile Settings.
Option Description Memory Patrol Scrub Sets the memory patrol scrub frequency. This option is set to Standard by default. Memory Refresh Rate Sets the memory refresh rate to either 1x or 2x. This option is set to 1x by default. Uncore Frequency Enables you to select the Processor Uncore Frequency option. Energy Efficient Policy Number of Turbo Boot Enabled Cores for Processor 1 Monitor/Mwait Dynamic mode enables the processor to optimize power resources across the cores and uncore during runtime.
2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Miscellaneous Settings.
iDRAC Settings utility The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI. You can enable or disable various iDRAC parameters by using the iDRAC settings utility. NOTE: Accessing some of the features on the iDRAC settings utility needs the iDRAC Enterprise License upgrade. For more information about using iDRAC, see Dell Integrated Dell Remote Access Controller User's Guide at Dell.com/ idracmanuals.
Dell Lifecycle Controller Dell Lifecycle Controller (LC) provides advanced embedded system management capabilities including system deployment, configuration, update, maintenance, and diagnosis. LC is delivered as part of the iDRAC out-of-band solution and Dell EMC system embedded Unified Extensible Firmware Interface (UEFI) applications.
Boot Manager main menu Menu item Description Continue Normal Boot The system attempts to boot to devices starting with the first item in the boot order. If the boot attempt fails, the system continues with the next item in the boot order until the boot is successful or no more boot options are found. One-shot Boot Menu Enables you to access boot menu, where you can select a one-time boot device to boot from. Launch System Setup Enables you to access System Setup.
6 Installing server module components Topics: • • • • • • • • • • • • • • • • • • • • • • • Safety instructions Recommended tools Removing and installing a server module System cover Inside the server module Cooling shroud Processor blank and DIMM blank System memory PCIe mezzanine cards PCIe mezzanine card support bracket Internal dual SD module (optional) rSPI card (optional) SD vFlash card Network daughter card Processors Hard drives or SSDs Hard-drive or SSD cage Hard-drive or SSD backplane System batt
4. Remove the system cover. After working inside your system Prerequisites Follow the safety guidelines listed in safety instructions section. Steps 1. Install the system cover. 2. Install the server module in the enclosure. 3. Turn on the server module. Recommended tools You need the following tools to perform the removal and installation procedures: ● Key to the bezel lock. The key is needed only if your system includes a bezel.
Steps 1. Press the release button on the server module handle. 2. Pull the server module handle to unlock the server module from the enclosure. CAUTION: If you are permanently removing the server module, install a server module blank(s). Operating the system for extended periods of time without a server module blank installed can cause the enclosure to overheat. 3. Slide the server module out of the enclosure. CAUTION: To prevent damage to the I/O connectors, do not touch connectors or the connector pins.
Installing a server module Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
After working inside your system on page 54 System cover The system cover protects the innyards of the server, while also help maintaining proper flow of air inside the server. The removal of the system cover also actuate the intrusion switch and this aids in maintaining system security. Removing the system cover Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Next steps 1. Install the system cover. 2. Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 53 Related tasks Before working inside your system on page 53 Installing the system cover on page 58 Removing a server module on page 54 After working inside your system on page 54 Installing the system cover Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 9. Installing the system cover 1. system cover 3. I/O connector cover (2) 2. release button (2) 4. alignment guides on the system cover and the chassis Next steps Follow the procedure listed in the After working inside your system section.
Inside the server module Figure 10. Inside the server module 1. 3. 5. 7. 9. 11. PCIe mezzanine card connectors for card 1 and card 2 PCIe mezzanine card connectors for card 3 and card 4 memory module (42) cooling shroud hard-drive/SSD backplane processor 1 2. 4. 6. 8. 10. restore Serial Peripheral Interface (rSPI) card Network Daughter Card (NDC) processor 2 processor 3 processor 4 Cooling shroud The cooling shroud has aerodynamically placed openings that directs the airflow across the entire system.
CAUTION: Never operate your system with the cooling shroud removed. The system may get overheated quickly, resulting in shutdown and loss of data. NOTE: You must remove the cooling shroud to service other components inside the system. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. Steps Hold the cooling shroud at both ends and lift it away from the system. Results Figure 11.
1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Remove the cooling shroud. NOTE: You must remove the cooling shroud to service other components inside the system. Steps 1. Align the guide pins on the cooling shroud with the guide slots on the system board. 2. Lower the cooling shroud into the chassis until the tabs on the sides of cooling shroud engage with the slots on the chassis. Figure 12.
Removing a processor blank and DIMM blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Installing a processor blank and DIMM blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 14.
channel 1: memory sockets D2, D6, and D10 channel 2: memory sockets D3, D7, and D11 channel 3: memory sockets D4, D8, and D12 The following table shows the memory populations and operating frequencies for the supported configurations. Table 20.
Related tasks Mode-specific guidelines on page 67 Mode-specific guidelines Four memory channels are allocated to each processor. The allowable configurations depend on the memory mode selected. Advanced Error Correction Code Advanced Error Correction Code (ECC) mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs. This protects against single DRAM chip failures during normal operation.
Sample memory configurations The following tables show sample memory configurations that follow the appropriate memory guidelines stated in this section. NOTE: 1R, 2R, and 4R in the following tables indicate single-, dual-, and quad-rank DIMMs. Table 23.
Table 23. Memory configurations – two processors (continued) System capacity (in GB) DIMM size (in GB) Number of DIMMs Organization and speed DIMM slot population 768 32 24 4R, x4, 2133 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12, B1, B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12 2R, x4, 2133 MT/s 1536 64 24 4R, x4, 2400 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12, B1, B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12 Table 24.
Table 24.
Figure 15. Removing the memory module a. memory module b. memory module socket c. memory module socket ejector (2) Next steps 1. Install the memory module. NOTE: If you are removing the memory module permanently, install a memory module blank. 2. Install the cooling shroud. 3. Follow the procedure listed in the After working inside your system section.
3. If installed, remove the memory module or the memory-module blank. Steps 1. Locate the appropriate memory module socket. CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the memory module or metallic contacts. 2. If a memory module or a memory module blank is installed in the socket, remove it. NOTE: Retain the removed memory module blank(s) for future use.
3. If the value is incorrect, one or more of the memory modules may not be installed properly. Ensure that the memory module is firmly seated in the memory module socket. 4. Run the system memory test in system diagnostics.
Figure 17. Removing a PCIe mezzanine card a. PCIe mezzanine card (2) b. PCIe mezzanine card connector (2) c. retention latch Next steps 1. Install the PCIe mezzanine card. 2. Follow the procedure listed in the After working inside your system section.
CAUTION: To prevent damage to the PCIe mezzanine card, you must hold the card only by its edges. NOTE: PCIe mezzanine cards are designed to fit in either card slot. 3. Align the connector on the bottom of the PCie mezzanine card with the corresponding socket on the system board. 4. Lower the card into place until it is fully seated and the plastic clip on the outer edge of the card fits over the side of the system. 5. Close the retention latch to secure the PCIe mezzanine card. Figure 18.
NOTE: You must remove the PCIe mezzanine card support bracket to replace a faulty system board. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Keep the #2 Phillips screwdriver ready. 4. Remove the PCIe mezzanine card. Steps 1. Remove the screw that secures the PCIe mezzanine card support bracket to the system board. 2.
Installing the PCIe mezzanine card support bracket Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Related references Safety instructions on page 53 Related tasks Before working inside your system on page 53 Removing the PCIe mezzanine card support bracket on page 75 After working inside your system on page 54 Internal dual SD module (optional) The Internal Dual SD module (IDSDM) provides you with a redundant SD card solution. You can configure the IDSDM for storage or as the OS boot partition.
Figure 21. Replacing an SD card 1. IDSDM card 3. upper card slot (SD 2) 2. SD card 4. lower card slot (SD 1) Next steps 1. Follow the procedure listed in the After working inside your system section. 2. Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy modes are enabled. 3. Check if the new SD card is functioning properly. If the problem persists, see the Getting Help section.
Steps 1. Locate the USB port or USB memory key on the system board. To locate the USB port, see the System board jumpers and connectors section. 2. If installed, remove the USB memory key from the USB port. Figure 22. Removing the internal USB memory key a. USB memory key b. USB port 3. Insert the replacement USB memory key into the USB port. Figure 23. Installing the internal USB memory key a. USB memory key b. USB port Next steps 1.
3. Keep the #2 Phillips screwdriver ready. 4. Remove the PCIe mezzanine card. 5. If installed, remove the internal USB key. 6. If installed, remove the SD card(s). Steps 1. Remove the two screws securing the IDSDM card to the system board. 2. Remove the SD card slot bracket. CAUTION: To prevent damage to the IDSDM card, hold the card only by its edges. 3. Lift the card away from the system. Figure 24. Removing the IDSDM card 1. IDSDM card 3. SD card slot bracket 5. connector 2. screw (2) 4.
Installing the IDSDM card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
2. Install the PCIe mezzanine card. 3. Follow the procedure listed in the After working inside your system section.
Figure 26. Removing the rSPI card 1. screw (2) 3. standoff (2) 2. rSPI card 4. connector Next steps 1. Install the rSPI card.
NOTE: You must remove the rSPI card to replace a faulty rSPI card or service other components inside the system. Steps 1. Align the two screw holes on the rSPI card with the standoffs on the system board. 2. Install the two screws to secure the rSPI card to the system board. Figure 27. Installing the rSPI card 1. screw (2) 3. standoff (2) 2. rSPI card 4. connector Next steps 1. Install the PCIe mezzanine card. 2. Follow the procedure listed in the After working inside your system section.
Replacing the SD vFlash card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 29. Installing the SD vFlash card a. SD vFlash card b. SD vFlash card slot Next steps Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 53 Related tasks Before working inside your system on page 53 After working inside your system on page 54 Network daughter card The Network daughter card (NDC) is a small, removable mezzanine card.
4. Remove the PCIe mezzanine card. Steps 1. Remove the two screws that secure the Network Daughter Card (NDC) to the system board. CAUTION: To prevent damage to the NDC, hold the card only by its edges. 2. Lift the card away from the system. Figure 30. Removing the NDC 1. slot on the NDC 3. NDC 5. connector 2. screw (2) 4. standoff (2) 6. tab projections Next steps 1. Install the NDC. 2. Follow the procedure listed in the After working inside your system section.
Installing the NDC Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Follow the safety guidelines listed in the Safety instructions section. 2.
2. Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 53 Related tasks Before working inside your system on page 53 Removing the NDC on page 87 Installing a PCIe mezzanine card on page 74 Installing the system cover on page 58 Installing a server module on page 56 After working inside your system on page 54 Processors The server module supports up to four Intel Xeon E5-4600 v4 or v3 product family processors.
2. Remove the screw diagonally opposite the screw you first removed. 3. Repeat the procedure for the remaining two screws. Figure 32. Removing the heat sink 1. retention screw (4) 3. processor socket 2. heat sink 4. heat sink retention socket (4) Next steps 1. Remove the processor. 2. Install the heat sink. 3. Follow the procedure listed in the After working inside your system section.
CAUTION: If you are permanently removing a processor, you must install a socket protective cap and a processor/DIMM blank in the vacant socket to ensure proper system cooling. The processor/DIMM blank covers the vacant sockets for the DIMMs and the processor. NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures should be performed only by Dell certified service technicians. NOTE: To ensure proper system cooling, you must install a processor blank in any empty processor socket.
3. Hold the tab on the processor shield and rotate the shield upward and out of the way. 4. Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor. Figure 34. Removing a processor 1. 3. 5. 7. socket-release lever 1 processor processor shield processor socket 2. 4. 6. 8. pin–1 corner of the processor slot (4) socket-release lever 2 tab (4) Next steps 1. If you are removing the processor permanently, install the processor blank. 2.
Installing a heat sink on page 95 After working inside your system on page 54 Installing a processor Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Related references Safety instructions on page 53 Related tasks Before working inside your system on page 53 Removing a processor blank and DIMM blank on page 63 Installing a heat sink on page 95 After working inside your system on page 54 Installing a heat sink Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 35. Applying thermal grease on the top of the processor a. processor b. thermal grease c. thermal grease syringe 3. Place the heat sink onto the processor. 4. Tighten one of the four screws to secure the heat sink to the system board. 5. Repeat the procedure for the remaining two screws. Figure 36. Installing the heat sink 1. retention screw (4) 3. processor socket 96 Installing server module components 2. heat sink 4.
Next steps 1. Follow the procedure listed in the After working inside your system section. 2. While booting, press F2 to enter System Setup and verify that the processor information matches the new system configuration. 3. Run the system diagnostics to verify that the new processor operates correctly.
Figure 39. SSD bay numbering—1.8-inch SSD system Hard drive or SSD installation guidelines For single hard drive configuration, a hard-drive blank must be installed in the other drive bay to maintain proper cooling airflow. Removing a hard drive or SSD Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Results Figure 40. Removing a hard drive 1. release button 3. hard drive or SSD 2. hard drive or SSD connector (on backplane) 4. hard drive or SSD carrier handle Figure 41. Removing a SSD 1. release button 2. SSD 3. SSD carrier handle Next steps 1. If you are removing a hard drive or SSD permanently, install the hard drive or SSD blank. If you are installing a new hard drive or SSD, see the Installing the hard drive or SSD section. 2.
Installing a hard drive or SSD Prerequisites CAUTION: When a replacement hot-swappable hard drive or SSD is installed and the server module is turned on, the hard drive or SSD automatically begins to rebuild. Make absolutely sure that the replacement hard drive or SSD is blank or contains data that you wish to have over-written. Any data on the replacement hard drive or SSD is immediately lost after the hard drive or SSD is installed.
Figure 43. Installing an SSD a. release button b. SSD c. SSD carrier handle Next steps Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 53 Related tasks Before working inside your system on page 53 Removing a hard drive or SSD on page 98 After working inside your system on page 54 Removing a hard drive or SSD blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 44. Removing a 2.5-inch hard-drive blank a. hard drive or SSD blank b. release latch Figure 45. Removing a 1.8-inch SSD blank a. SSD blank b. release latch Next steps 1. Install the hard drive or SSD. 2. Follow the procedure listed in the After working inside your system section.
Installing a hard drive or SSD blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Remove a hard drive or SSD. Steps Insert the hard-drive or SSD blank into the hard drive or SSD slot until the release latch clicks into place. Figure 46. Installing a 2.5-inch hard-drive blank a. hard drive or SSD blank b. release latch Figure 47. Installing a 1.8-inch SSD blank a. SSD blank b.
Next steps Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 53 Related tasks Before working inside your system on page 53 Removing a hard drive or SSD blank on page 101 After working inside your system on page 54 Shutdown procedure for servicing a hard drive NOTE: This section applies only to situations where the server module must be turned off to service a hard drive.
Figure 48. Removing a 2.5-inch hard drive or SSD in a 2.5-inch hard-drive or SSD carrier 1. screw (4) 3. hard-drive or SSD carrier 2. hard drive or SSD 4. screw hole (4) Next steps ● Install a new 2.5-inch hard drive or SSD in a 2.5-inch hard-drive or SSD carrier. ● Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 53 Related tasks Before working inside your system on page 53 Installing a 2.5-inch hard drive or SSD in a 2.
1. Follow the safety guidelines listed in safety instructions section. 2. Keep the Phillips #1 screwdriver ready. 3. Remove the 2.5-inch hard drive or SSD from the 2.5-inch hard drive or SSD carrier. Steps 1. Slide the hard drive or SSD into the hard drive or SSD carrier. 2. Align the screw holes on the hard drive or SSD with the holes on the hard drive or SSD carrier. CAUTION: To avoid damaging the drive or the carrier, do not overtighten the screws. 3.
2. Follow the procedure listed in the Before working inside your system section. Steps Pull the rails on the side of the carrier and lift the SSD out of the carrier. Results Figure 50. Removing a 1.8-inch SSD in a 1.8-inch SSD carrier 1. SSD carrier 2. SSD Next steps 1. Install a 1.8-inch SSD in a 1.8-inch SSD carrier. 2. Follow the procedure listed in the After working inside your system section.
Figure 51. Installing a 1.8-inch SSD in a 1.8-inch SSD carrier a. SSD carrier b. SSD Next steps Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 53 Related tasks Before working inside your system on page 53 Removing a 1.8-inch SSD from a 1.
Figure 52. Removing a hard-drive or SSD cage 1. hard-drive or SSD cage 3. guide pin (5) 5. standoff (2) 2. screw (5) 4. screw hole on the chassis (4) Next steps 1. Install the hard-drive or SSD cage.
2. Follow the procedure listed in the Before working inside your system section. 3. Keep the #1 Phillips screwdriver ready. 4. Remove the hard-drive or SSD cage. NOTE: alignment pin (2) You must remove the hard-drive or SSD cage to replace a faulty hard-drive or SSD cage or service other components inside the system. Steps 1. Align the screw holes on the hard-drive or SSD cage with the screw holes on the chassis. 2. Lower the hard-drive or SSD cage into the chassis until it is seated firmly in place. 3.
Installing a server module on page 56 After working inside your system on page 54 Hard-drive or SSD backplane Table 25. Hard-drive or SSD backplane configurations Backplane Configuration 2.5-inch (x4) SAS backplane A full-length SAS hard drive/SSD backplane with a backplane cable. It supports up to four 2.5-inch SAS hard drives or SSDs. 2.5-inch (x4) SATA backplane A full-length SAS hard drive/SSD backplane with a backplane cable. It supports up to four 2.5-inch SATA hard drives or SSDs. 2.
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: You must remove the hard-drive or SSD backplane to replace a faulty hard-drive or SSD backplane or service other components inside the system. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3.
Next steps 1. Install the hard-drive or SSD backplane. 2. Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 53 Related tasks Before working inside your system on page 53 Installing a 2.5-inch (x4) SAS hard-drive or SSD backplane on page 113 Removing a server module on page 54 Removing the system cover on page 57 After working inside your system on page 54 Installing a 2.
Figure 55. Installing a 2.5-inch (x4) SAS hard-drive or SSD backplane 1. hard-drive or SSD backplane 3. guide pin (5) 5. connector 2. release latch (2) 4. retention screw on the hard-drive or SSD backplane cable connector 6. hard-drive or SSD backplane cable Next steps 1. Install the hard drives or SSDs in their original locations. 2. Follow the procedure listed in the After working inside your system section.
2. Follow the procedure listed in the Before working inside your system section. 3. Keep the #2 Phillips screwdriver ready. CAUTION: To prevent damage to the hard drive or SSD and the hard-drive or SSD backplane, you must remove the hard drive or SSD from the server module before removing the hard-drive or SSD backplane. CAUTION: You must note the number of each hard drive or SSD and temporarily label them before removal so that you can replace them in the same locations. 4. Remove the hard drives or SSDs.
Related tasks Before working inside your system on page 53 Installing a 2.5-inch (x4) SATA hard-drive or SSD backplane on page 116 Removing a server module on page 54 Removing the system cover on page 57 After working inside your system on page 54 Installing a 2.5-inch (x4) SATA hard-drive or SSD backplane Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 57. Installing a 2.5-inch (x4) SATA hard-drive or SSD backplane 2. release latch (2) 1. hard-drive or SSD backplane 3. guide pin (5) 4. hard-drive or SSD backplane cable 5. retention screw on the hard-drive or SSD backplane cable 6. connector connector (2) Next steps 1. Install the hard drives or SSDs in their original locations. 2. Follow the procedure listed in the After working inside your system section.
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: You must remove the hard-drive or SSD backplane to replace a faulty hard-drive or SSD backplane or service other components inside the system. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3.
Next steps 1. Install the hard-drive or SSD backplane. 2. Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 53 Related tasks Before working inside your system on page 53 Installing a 2.5-inch (x2) SATA hard drive or SSD plus 2.5-inch (x2) PCIe SSD backplane on page 119 Removing a server module on page 54 Removing the system cover on page 57 After working inside your system on page 54 Installing a 2.
Figure 59. Installing a 2.5-inch (x2) SATA hard drive or SSD plus 2.5-inch (x2) PCIe SSD backplane 1. 3. 5. 7. 9. hard-drive or SSD backplane guide pin (5) hard-drive or SSD backplane cable connector PCIe SSD backplane cable connector hard-drive or SSD backplane cable 2. 4. 6. 8. release latch (2) connector on the system board (SATA_BP) connector on the system board (J_PERC) PCIe SSD backplane cable Next steps 1. Install the hard drives or SSDs in their original locations. 2.
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: You must remove the SSD backplane to replace a faulty SSD backplane or service other components inside the system. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Keep the #2 Phillips screwdriver ready.
3. guide pin (6) 4. backplane cable (2) 5. backplane cable connector that connects to the connector 6. connector on the system board (SATA_BP) on the system board 7. connector on the expander card (EXP) 8. backplane cable connector that connects to the connector on the expander card Next steps 1. Install the SSD backplane. Related references Safety instructions on page 53 Related tasks Before working inside your system on page 53 Installing a 1.
Figure 61. Installing a 1.8-inch (x12) SAS SSD backplane 2. 1. SSD backplane 3. guide pin (6) 4. 5. backplane cable connector that connects to the connector 6. on the system board 7. connector on the expander card (EXP) 8. release latch (2) backplane cable (2) connector on the system board (SATA_BP) backplane cable connector that connects to the connector on the expander card Next steps 1. Install the SSDs in their original locations. 2.
System battery The NVRAM backup battery installed in your system helps to retain the BIOS settings and configurations even if the power is switched off. Replacing the NVRAM backup battery Prerequisites NOTE: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.
Figure 63. Installing the NVRAM backup battery a. negative side of battery connector b. positive side of battery 5. Place the battery into the connector and push the positive side of the battery until the battery snaps into place. Next steps 1. If applicable, install the memory module. 2. Install the following: a. hard drives or SSDs b. hard-drive backplane or SSD backplane c. hard-drive cage or SSD cage 3. Follow the procedure listed in the After working inside your system section. 4.
NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures should be performed only by Dell certified service technicians. NOTE: You must remove the storage controller card to replace a faulty storage controller card or service other components inside the system. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Keep the #2 Phillips screwdriver ready. 4.
Related references Safety instructions on page 53 Related tasks Before working inside your system on page 53 Installing the storage controller card on page 127 Removing a server module on page 54 Removing the system cover on page 57 Removing a hard-drive or SSD cage on page 108 Removing a 2.5-inch (x4) SATA hard-drive or SSD backplane on page 114 Removing a 2.5-inch (x4) SAS hard-drive or SSD backplane on page 111 Removing a 2.5-inch (x2) SATA hard drive or SSD plus 2.
Figure 65. Installing the storage controller card 1. retention screw (2) 3. tab on the PCIe extender or storage controller card support bracket 2. slot on the PCIe extender or storage controller card 4. standoff (2) Next steps 1. Install the following: a. hard drives or SSDs b. hard-drive backplane or SSD backplane c. hard-drive cage or SSD cage 2. Follow the procedure listed in the After working inside your system section.
Expander card Removing an expander card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: This is a Field Replaceable Unit (FRU).
Figure 66. Removing an expander card 1. screw (3) 3. expander card cable 5. guide pin (2) 2. expander-card cable connector that connects to the connector on the system board (J_PERC) 4. expander card Next steps 1. Install the expander card. 2. Follow the procedure listed in the After working inside your system section.
Installing an expander card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: This is a Field Replaceable Unit (FRU).
Figure 67. Installing an expander card 1. screw (3) 3. expander card cable 5. guide pin (2) 2. expander-card cable connector that connects to the connector on the system board (J_PERC) 4. expander card Next steps 1. Install the following: a. hard drives or SSDs b. hard-drive backplane or SSD backplane c. hard-drive cage or SSD cage 2. Follow the procedure listed in the After working inside your system section.
Installing the system cover on page 58 Installing a server module on page 56 After working inside your system on page 54 System board A system board (also known as the motherboard) is the main printed circuit board found in computers. The system board allows communication between many of the crucial electronic components of the computer, such as the central processing unit (CPU) and memory, and also provides connectors for other peripherals.
NOTE: The memory modules are hot to touch for some time after the system has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components. Steps 1. Remove the screws on the system board that secure the system board to the chassis. 2. Lift the system board by its edges and orient it upward. 3.
Figure 69. Removing the system board a. system board Next steps 1. Install the system board. 2. Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 53 Related tasks Before working inside your system on page 53 Installing the system board on page 135 After working inside your system on page 54 Installing the system board Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
CAUTION: Do not lift the system board by holding a memory module, processor, or other components. CAUTION: Take care not to damage the system identification button while placing the system board into the chassis. NOTE: You must remove the system board to replace a faulty system board. Steps 1. Hold the system board by its edges and orient it toward the front of the chassis. 2. Align the USB connectors with the slots on the front wall of the chassis. 3.
i. j. hard-drive backplane or SSD backplane hard drives or SSDs NOTE: Ensure that you reinstall the hard drives or SSDs in their original locations. k. cooling shroud l. memory modules m. processor(s) and heat sink(s) 2. Remove the plastic I/O connector covers from the back of the system. 3. Follow the procedure listed in the After working inside your system section. 4. Import your new or existing iDRAC Enterprise license. For more information, see the iDRAC8 User's Guide at Dell.com/ idracmanuals. 5.
Entering the system Service Tag by using System Setup If Easy Restore fails to restore the Service Tag, use System Setup to enter the Service Tag. Steps 1. Turn on the system. 2. Press F2 to enter System Setup. 3. Click Service Tag Settings. 4. Enter the Service Tag. NOTE: You can enter the Service Tag only when the Service Tag field is empty. Ensure that you enter the correct Service Tag. After the Service Tag is entered, it cannot be updated or changed. 5. Click OK. 6.
Trusted Platform Module Trusted Platform Module (TPM) is a dedicated microprocessor designed to secure hardware by integrating cryptographic keys into devices. A software can use a Trusted Platform Module to authenticate hardware devices. As each TPM chip has a unique and secret RSA key burned in as it is produced, it can perform the platform authentication. CAUTION: Do not attempt to remove the Trusted Platform Module (TPM) from the system board.
Initializing the TPM for BitLocker users Steps Initialize the TPM. For more information about initializing the TPM, see https://technet.microsoft.com/en-us/library/cc753140.aspx. The TPM Status changes to Enabled, Activated. Initializing the TPM for TXT users Steps 1. While booting your system, press F2 to enter System Setup. 2. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 3. From the TPM Security option, select On with Pre-boot Measurements. 4.
7 Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
System diagnostics controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System Health Provides the current overview of the system performance. Event Log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
8 Jumpers and connectors Topics: • • • System board jumper settings System board connectors Disabling a forgotten password System board jumper settings CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
System board connectors Figure 72. System board connectors Table 29.
Table 29. System board connectors (continued) Item Connector Description 15 C1, C2, C5, C6, C9, C10 Memory module sockets (processor 3) 16 BATTERY Connector for the 3.
9 Troubleshooting your system Safety first—for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
5. Reseat the memory modules in their sockets. 6. Close the server module. 7. Install the server module in the enclosure. 8. Run the appropriate diagnostic test. For more information, see the Using system diagnostics section. If the test fails, see the Getting help section. Troubleshooting hard drives Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Steps 1. Run the appropriate tests in system diagnostics. If the tests fail, go to step 3. 2. Take the SSD offline and wait until the indicator codes on the SSD carrier signal that the SSD may be removed safely, then remove and reseat the SSD carrier in the server module. 3. Restart the server module, enter the System Setup and confirm that the drive controller is enabled. 4. Ensure that any required device drivers are installed and are configured correctly.
4. If the Internal SD Card Redundancy option in the Integrated Devices screen of the System Setup is set to Mirror mode and SD card 1 has failed: a. Remove the SD card from SD card slot 1. b. Remove the SD card present in SD card slot 2 and insert it into SD card slot 1. c. Install a new SD card in slot 2. 5. If the Internal SD Card Redundancy option in the Integrated Devices screen of the System Setup is set to Mirror mode and SD card 2 has failed, insert the new SD card into SD card slot 2. 6.
Troubleshooting the NVRAM backup battery Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Alert messages The systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation links listed in the Documentation resources section of this manual.
10 Getting help Topics: • • Contacting Dell EMC Accessing system information by using QRL Contacting Dell EMC Prerequisites NOTE: If you do not have an active internet connection, you can find the contact information on your purchase invoice, packing slip, bill, or in the product catalog. About this task Dell EMC provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area.
Figure 73.
