Dell PowerEdge M830 (For Dell PowerEdge VRTX Enclosure) Owner's Manual Regulatory Model: FHB Regulatory Type: FHB008
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents 1 Dell PowerEdge M830 (for PowerEdge VRTX) system overview................. 8 Supported configurations for the PowerEdge M830 system..............................................................8 Front panel.............................................................................................................................................9 Front panel view—2.5-inch hard drive or SSD system.................................................................10 Front panel view—1.
Options to install the operating system............................................................................................. 25 Methods to download firmware and drivers................................................................................26 5 Pre-operating system management applications........................................ 27 Options to manage the pre-operating system applications............................................................. 27 System Setup..............................
PCIe mezzanine cards.........................................................................................................................79 Removing a PCIe mezzanine card............................................................................................... 80 Installing a PCIe mezzanine card..................................................................................................81 PCIe mezzanine card support bracket.......................................................................
Installing a 2.5-inch (x4) SAS hard-drive or SSD backplane...................................................... 125 Removing a 2.5-inch (x4) SATA hard-drive or SSD backplane..................................................126 Installing a 2.5-inch (x4) SATA hard-drive or SSD backplane....................................................128 Removing a 2.5-inch (x2) SATA hard drive or SSD plus 2.5-inch (x2) PCIe SSD backplane.....130 Installing a 2.5-inch (x2) SATA hard drive or SSD plus 2.
Troubleshooting an internal SD card............................................................................................... 165 Troubleshooting processors.............................................................................................................166 Troubleshooting the system board.................................................................................................. 166 Troubleshooting the NVRAM backup battery...............................................................
Dell PowerEdge M830 (for PowerEdge VRTX) system overview The Dell PowerEdge M830 system is a full-height server module that is configured for the PowerEdge VRTX enclosure. The Dell PowerEdge M830 system supports up to: • Four Intel Xeon E5-4600 v4 or v3 processors • 48 DIMMs • Four 2.5-inch hot-swappable hard drives or SSDs • Twelve 1.
Figure 1. Supported configurations for the Dell PowerEdge M830 system Front panel The front panel provides access to the features available on the front of the server, such as the power button, status indicator, management indicator, and USB ports.
prominently located on the front panel. The hot-swappable hard drives are accessible from the front panel. Front panel view—2.5-inch hard drive or SSD system Figure 2. Front panel view—2.5 inch hard drive or SSD system Table 1. Front panel features and indicators—2.5-inch hard drive or SSD system Item Indicator, Button, or Connector 1 Hard drives or SSDs Four 2.5-inch hot-swappable SAS/SATA/ PCIe SSDs or SAS/SATA hard drives. 2 USB port Enables you to connect USB devices to the server module.
Front panel view—1.8-inch SSD system Figure 3. Front panel features and indicators—1.8-inch SSD system Table 2. Front panel features and indicators—1.8-inch SSD system Item Indicator, Button, or Connector Icon Description 1 SSDs Twelve 1.8-inch hot-swappable SAS SSDs. 2 USB port Enables you to connect USB devices to the server module. 3 USB management port or iDRAC Direct port Enables you to connect USB devices to the server module or provides access to the iDRAC Direct features.
2. Restart the system 3. Enter System Setup 4. Set the drive as first in the boot sequence The USB device is displayed in the Boot Order Setup screen only if it is attached to the system before you run the System Setup. You can also select the boot device by pressing F11 during system start-up and selecting a boot device for the current boot sequence.
Drive-status indicator pattern Condition NOTE: The drive status indicator remains off until all hard drives are initialized after the system is turned on. Drives are not ready for insertion or removal during this time.
Convention iDRAC Direct LED indicator Condition D Not lit Indicates that the USB is ready to be removed or that a task is complete. The iDRAC Direct LED indicator table describes iDRAC Direct activity when configuring iDRAC Direct by using your laptop and cable (Laptop Connect): Table 5. iDRAC Direct LED indicator iDRAC Direct LED indicator Condition Solid green for two seconds Indicates that the laptop is connected. Flashing green (on Indicates that the laptop connected is recognized.
2 Documentation resources This section provides information about the documentation resources for your system. Table 6. Additional documentation resources for your system Task Document Location Setting up your system For information about installing the system into a rack, see the Rack documentation included with your rack solution. Dell.
Task Document Location OpenManage, see the Dell OpenManage Server Administrator User’s Guide. For information about installing, using, Dell.com/openmanagemanuals and troubleshooting Dell OpenManage Essentials, see the Dell OpenManage Essentials User’s Guide. For information about installing and Dell.com/DSET using Dell System E-Support Tool (DSET), see the Dell System E-Support Tool (DSET) User's Guide.
Task Document Location the Dell Event and Error Messages Reference Guide.
3 Technical specifications The technical and environmental specifications of your system are outlined in this section. Chassis dimensions Table 7. Dimensions of the Dell PowerEdge M830 system System M830 Dimension in mm X Y Z 395.20 50.35 545.0 Chassis weight Maximum chassis weight of the PowerEdge M830 (for PowerEdge VRTX) system is 14.5 kg (31.9 lb). Processor specification The PowerEdge M830 system supports up to four Intel Xeon E5-4600 v3 or v4 product family processors.
RAID controller specifications The PowerEdge M830 system supports PERC H330, PERC H730, and PERC H730P controllers. Drive specifications Hard drives The PowerEdge M830 system supports: • Up to four 2.5-inch SAS/SATA/PCIe SSDs or SAS/SATA hard drives • Up to twelve 1.8-inch SAS SSDs Optical drives The PowerEdge M830 system supports external optional USB DVD optical drive. NOTE: DVD devices support only data.
Video specifications The PowerEdge M830 system supports Matrox G200 VGA controller integrated with iDRAC and 2 GB video memory is shared with iDRAC application memory. Environmental specifications NOTE: For additional information about environmental measurements for specific system configurations, see Dell.com/environmental_datasheets. Table 9.
Table 13. Maximum altitude specifications Maximum altitude Specifications Operating 3048 m (10,000 ft) Storage 12,000 m (39,370 ft) Table 14. Operating temperature de-rating specification Operating temperature de-rating Specifications Up to 35°C (95°F) Maximum temperature is reduced by 1°C/300 m (1°F/547 ft), above 950 m (3,117 ft). 35 °C to 40 °C (95 °F to 104 °F) Maximum temperature is reduced by 1°C/175 m (1°F/319 ft), above 950 m (3,117 ft).
Table 16. Gaseous contamination specifications Gaseous contamination Specifications Copper Coupon Corrosion <300 Å/month per Class G1 as defined by ANSI/ ISA71.04-1985. Silver Coupon Corrosion <200 Å/month as defined by AHSRAE TC9.9. NOTE: Maximum corrosive contaminant levels measured at ≤50% relative humidity. Expanded operating temperature Table 17.
c. LRDIMMs d. 130 W or 120 W all core processors e.
Initial system setup and configuration 4 Setting up your system Complete the following steps to set up your system: 1. Unpack the . 2. Remove the I/O connector cover from the connectors. CAUTION: While installing the , ensure that it is properly aligned with the slot on the enclosure to prevent damage to the connectors. 3. Install the in the enclosure. 4. Turn on the enclosure. NOTE: Wait for the chassis to initialize before you press the power button. 5.
Interfaces Document/Section Dell Lifecycle Controller See Dell Lifecycle Controller User’s Guide at Dell.com/idracmanuals Chassis or Server LCD panel See the LCD panel section You must use the default iDRAC IP address 192.168.0.120 to configure the initial network settings, including setting up DHCP or a static IP for iDRAC. NOTE: To access iDRAC, ensure that you install the iDRAC port card or connect the network cable to the Ethernet connector 1 on the system board.
Methods to download firmware and drivers You can download the firmware and drivers by using any of the following methods: Table 19. Firmware and drivers Methods Location From the Dell Support site Dell.com/support/home Using Dell Remote Access Controller Lifecycle Controller (iDRAC with LC) Dell.com/idracmanuals Using Dell Repository Manager (DRM) Dell.com/openmanagemanuals Using Dell OpenManage Essentials (OME) Dell.com/openmanagemanuals Using Dell Server Update Utility (SUU) Dell.
Pre-operating system management applications 5 You can manage basic settings and features of a system without booting to the operating system by using the system firmware.
Viewing System Setup To view the System Setup screen, perform the following steps: 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.
System BIOS You can use the System BIOS screen to edit specific functions such as boot order, system password, setup password, set the RAID mode, and enable or disable USB ports.
Option Description Boot Settings Specifies options to specify the boot mode (BIOS or UEFI). Enables you to modify UEFI and BIOS boot settings. Network Settings Specifies options to change the network settings. Integrated Devices Specifies options to manage integrated device controllers and ports and specify related features and options. Serial Communication Specifies options to manage the serial ports and specify related features and options.
Boot Settings details The Boot Settings screen details are explained as follows: Option Description Boot Mode Enables you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS allows compatibility with non-UEFI operating systems. This option is set to BIOS by default.
NOTE: For the latest information about supported operating systems, go to Dell.com/ossupport. Related Links Boot Settings Boot Settings details Viewing Boot Settings Changing the boot order You may have to change the boot order if you want to boot from a USB key or an optical drive. The following instructions may vary if you have selected BIOS for Boot Mode. 1. On the System Setup Main Menu screen, click System BIOS → Boot Settings. 2. Click Boot Option Settings → Boot Sequence. 3.
Network Settings screen details The Network Settings screen details are explained as follows: Option Description PXE Device n (n = 1 to 4) Enables or disables the device. When enabled, a UEFI boot option is created for the device. PXE Device n Enables you to control the configuration of the PXE device. Settings(n = 1 to 4) Related Links Network Settings Viewing Network Settings UEFI iSCSI Settings You can use the iSCSI Settings screen to modify iSCSI device settings.
Related Links UEFI iSCSI Settings Viewing UEFI iSCSI Settings System Security You can use the System Security screen to perform specific functions such as setting the system password, setup password and disabling the power button.
Option Description TXT fields if the TPM Status field is set to either On with Pre-boot Measurements or On without Pre-boot Measurements. TPM Information Changes the operational state of the TPM. This option is set to No Change by default. TPM Status Specifies the TPM status. TPM Command CAUTION: Clearing the TPM results in the loss of all keys in the TPM. The loss of TPM keys may affect booting to the operating system. Clears all the contents of the TPM. The TPM Clear option is set to No by default.
5. On the System Security screen, click Secure Boot Custom Policy Settings. Secure Boot Custom Policy Settings details The Secure Boot Custom Policy Settings screen details are explained as follows: Option Description Platform Key Imports, exports, deletes, or restores the platform key (PK). Key Exchange Key Enables you to import, export, delete, or restore entries in the Key Exchange Key Database (KEK) Database.
Using your system password to secure your system If you have assigned a setup password, the system accepts your setup password as an alternate system password. Steps 1. Turn on or reboot your system. 2. Type the system password and press Enter. Next steps When Password Status is set to Locked, type the system password and press Enter when prompted at reboot. NOTE: If an incorrect system password is typed, the system displays a message and prompts you to reenter your password.
• If System Password is not set to Enabled and is not locked through the Password Status option, you can assign a system password. For more information, see the System Security Settings screen section. • You cannot disable or change an existing system password. NOTE: You can use the password status option with the setup password option to protect the system password from unauthorized changes.
Viewing System Information To view the System Information screen, perform the following steps: 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click System Information.
Memory Settings You can use the Memory Settings screen to view all the memory settings and enable or disable specific memory functions, such as system memory testing and node interleaving. Related Links Memory Settings details System BIOS Viewing Memory Settings Viewing Memory Settings To view the Memory Settings screen, perform the following steps: 1. Turn on, or restart your system. 2.
Option Description NOTE: The Dell Fault Resilient Mode option establishes an area of memory that is fault resilient. This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability. Node Interleaving Specifies if Non-Uniform Memory architecture (NUMA) is supported. If this field is set to Enabled, memory interleaving is supported if a symmetric memory configuration is installed.
Option Description Alternate RTID (Requestor Transaction ID) Setting Modifies Requestor Transaction IDs, which are QPI resources. This option is set to Disabled by default. Virtualization Technology Enables or disables the additional hardware capabilities provided for virtualization. This option is set to Enabled by default. Address Translation Service (ATS) Defines the Address Translation Cache (ATC) for devices to cache the DMA transactions.
Option Description Processor 1 NOTE: Depending on the number of CPUs, there may be up to four processors listed. The following settings are displayed for each processor installed in the system: Option Description Family-ModelStepping Specifies the family, model, and stepping of the processor as defined by Intel. Brand Specifies the brand name. Level 2 Cache Specifies the total L2 cache. Level 3 Cache Specifies the total L3 cache. Number of Cores Specifies the number of cores per processor.
Option Description Embedded SATA Enables the embedded SATA option to be set to Off, ATA, AHCI, or RAID modes. This option is set to AHCI by default. Security Freeze Lock Sends Security Freeze Lock command to the Embedded SATA drives during POST. This option is applicable only for ATA and AHCI modes. Write Cache Enables or disables the command for Embedded SATA drives during POST. Port A Sets the drive type of the selected device.
Option Description For AHCI or RAID mode, BIOS support is always enabled. Port E Option Description Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support.
Option Port H Description Option Description Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled. Port I Option Description Model Specifies the drive model of the selected device.
Integrated Devices You can use the Integrated Devices screen to view and configure the settings of all integrated devices including the video controller, integrated RAID controller, and the USB ports. Related Links Integrated Devices details System BIOS Viewing Integrated Devices Viewing Integrated Devices To view the Integrated Devices screen, perform the following steps: 1. Turn on, or restart your system. 2.
Option Description Current State of Embedded Video Controller Displays the current state of the embedded video controller. The Current State of Embedded Video Controller option is a read-only field. If the Embedded Video Controller is the only display capability in the system (that is, no add-in graphics card is installed), then the Embedded Video Controller is automatically used as the primary display even if the Embedded Video Controller setting is set to Disabled.
Option Description Serial Communication Enables the COM port or Console Redirection options. This option is set to Off by default. Serial Port Address Enables you to set the port address for serial devices. This option is set to Serial Device 1=COM2, Serial Device 2=COM1 by default. NOTE: You can use only Serial Device 2 for the Serial Over LAN (SOL) feature. To use console redirection by SOL, configure the same port address for console redirection and the serial device.
System Profile Settings details The System Profile Settings screen details are explained as follows: Option Description System Profile Sets the system profile. If you set the System Profile option to a mode other than Custom, the BIOS automatically sets the rest of the options. You can only change the rest of the options if the mode is set to Custom. This option is set to Performance Per Watt Optimized (DAPC) by default. DAPC is Dell Active Power Controller.
Option Description Cores for Processor 1 Controls the number of turbo boost enabled cores for processor 1. The maximum number of cores is enabled by default. Monitor/Mwait Enables the Monitor/Mwait instructions in the processor. This option is set to Enabled for all system profiles, except Custom by default. NOTE: This option can be disabled only if the C States option in the Custom mode is set to disabled.
Option Description NOTE: This option does not apply to 84-key keyboards. F1/F2 Prompt on Error Enables or disables the F1/F2 prompt on error. This option is set to Enabled by default. The F1/F2 prompt also includes keyboard errors. Load Legacy Video Option ROM Enables you to determine whether the system BIOS loads the legacy video (INT 10H) option ROM from the video controller. Selecting Enabled in the operating system does not support UEFI video output standards.
Related Links iDRAC Settings utility Changing the thermal settings The iDRAC settings utility enables you to select and customize the thermal control settings for your system. 1. Click iDRAC Settings → Thermal. 2. Under SYSTEM THERMAL PROFILE → Thermal Profile, select one of the following options: • Default Thermal Profile Settings • Maximum Performance (Performance Optimized) • Minimum Power (Performance per Watt Optimized) 3.
Boot Manager The Boot Manager screen enables you to select boot options and diagnostic utilities. Related Links Boot Manager main menu System BIOS Viewing Boot Manager Viewing Boot Manager To enter Boot Manager: 1. Turn on, or restart your system. 2. Press F11 when you see the following message: F11 = Boot Manager If your operating system begins to load before you press F11, allow the system to complete the booting, and then restart your system and try again.
• Launch Diagnostics • BIOS Update File Explorer • Reboot System Related Links Boot Manager PXE boot You can use the Preboot Execution Environment (PXE) option to boot and configure the networked systems, remotely. NOTE: To access the PXE boot option, boot the system and then press F12. The system scans and displays the active networked systems.
Installing server module components 6 Safety instructions CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
• 5 mm and 6 mm Hex nut drivers • Wrist grounding strap Removing and installing a server module CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Figure 6. Removing a server module 1. release button 3. server module 2. VRTX enclosure Next steps Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system Installing a server module After working inside your system Installing a server module Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Steps 1. If you are installing a new server module, remove the plastic cover from the I/O connector(s) and save for future use. 2. Orient the server module so that the module handle is on the left side of the server module. CAUTION: While installing the server modules, ensure that they are properly aligned with the slots, to prevent damage to the server module connectors. 3. Align the server module with the server module slot and guide rails on the enclosure. 4.
System cover The system cover protects the innyards of the server, while also help maintaining proper flow of air inside the server. The removal of the system cover also actuate the intrusion switch and this aids in maintaining system security. Removing the system cover Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 8. Removing the system cover 1. system cover 2. release button (2) 3. I/O connector cover (2) 4. alignment guides on the system cover and the chassis Next steps 1. Install the system cover. 2. Follow the procedure listed in the After working inside your system section.
NOTE: You must remove the system cover to service other components inside the system. 4. Ensure that no tools or parts are left inside the server module. Steps 1. Align the alignment guide on the system cover with the alignment guide on the chassis. 2. Lower the cover onto the chassis. 3. Slide the cover until it clicks into position. A properly seated cover is flush with the surface of the chassis. Figure 9. Installing the system cover 1. system cover 2. release button (2) 3.
Related Links Safety instructions Before working inside your system Removing the system cover Installing a server module After working inside your system Inside the server module Figure 10. Inside the server module 1. PCIe mezzanine card connectors for card 1 and card 2 2. restore Serial Peripheral Interface (rSPI) card 3. PCIe mezzanine card connectors for card 3 and card 4 4. Network Daughter Card (NDC) 5. memory module (42) 6. processor 2 7. cooling shroud 8. processor 3 9.
Cooling shroud The cooling shroud has aerodynamically placed openings that directs the airflow across the entire system. The airflow passes through all the critical parts of the system, where the vacuum that pulls air across the entire surface area of the processor and heat sink allowing increased cooling. Removing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Related Links Safety instructions Before working inside your system Installing the cooling shroud After working inside your system Installing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Related Links Safety instructions Before working inside your system Removing the cooling shroud After working inside your system Processor blank and DIMM blank The processor blank and DIMM blank supplied with your system aids in directing airflow over the unused processor sockets and DIMM slots. CAUTION: If you are permanently removing a processor, you must install a socket protective cap and a processor blank and DIMM blank in the vacant socket to ensure proper system cooling.
Figure 13. Removing a processor blank and DIMM blank 1. processor blank and DIMM blank 3. standoff (4) 2. heat sink retention socket (4) Next steps 1. Install the processor and the heat sink. 2. If you are removing a processor permanently, install the processor blank. 3. Follow the procedure listed in the After working inside your system section.
NOTE: You must remove processor blank and DIMM blank when installing two processors or service other components inside the system. Steps 1. Align the standoffs on the processor blank and DIMM blank with the heat sink retention sockets on the processor socket. 2. Lower the processor blank and DIMM blank onto the system until the standoffs on the processor blank and DIMM blank engage with the heat sink retention sockets. Next steps 1.
Figure 14.
channel 3: memory sockets B4, B8, and B12 Processor 3 channel 0: memory sockets C1, C5, and C9 channel 1: memory sockets C2, C6, and C10 channel 2: memory sockets C3, C7, and C11 channel 3: memory sockets C4, C8, and C12 Processor 4 channel 0: memory sockets D1, D5, and D9 channel 1: memory sockets D2, D6, and D10 channel 2: memory sockets D3, D7, and D11 channel 3: memory sockets D4, D8, and D12 The following table shows the memory populations and operating frequencies for the supported configurations.
• Populate the sockets by highest capacity DIMM in the following order - first in sockets with white release levers and then black. For example, if you want to mix 16 GB and 8 GB DIMMs, populate 16 GB DIMMs in the sockets with white release tabs and 8 GB DIMMs in the sockets with black release tabs. • In a dual-processor configuration, the memory configuration for each processor must be identical. For example, if you populate socket A1 for processor 1, then populate socket B1 for processor 2, and so on.
Memory sparing NOTE: To use memory sparing, this feature must be enabled in System Setup. In this mode, one rank per channel is reserved as a spare. If persistent correctable errors are detected on a rank, the data from this rank is copied to the spare rank, and the failed rank is disabled. With memory sparing enabled, the system memory available to the operating system is reduced by one rank per channel.
System capacity (in GB) DIMM size (in GB) Number of DIMMs Organization and speed DIMM slot population 64 8 8 1R x8, 2400 MT/s A1, A2, A3, A4, B1, B2, B3, B4 64 8 8 2R x8, 2133 MT/s A1, A2, A3, A4, B1, B2, B3, B4 96 4 24 1R x8, 2133 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12, B1, B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12 96 8 12 2R x8, 2133 MT/s A1, A2, A3, A4, A5, A6, B1, B2, B3, B4, B5, B6 128 8 16 1R x8, 2133 MT/s A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, B4,
System capacity (in GB) DIMM size (in GB) Number of DIMMs Organization and speed DIMM slot population B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12 512 32 16 2R, x4, 2400 MT/s A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, B4, B5, B6, B7, B8 512 32 16 4R, x4, 2133 MT/s A1, A2, A3, A4, A5, A6, A7, A8, B1, B2, B3, B4, B5, B6, B7, B8 2R, x4, 2133 MT/s 768 32 24 4R, x4, 2133 MT/s 2R, x4, 2133 MT/s 1536 64 24 A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12, B1, B2, B3, B4, B5, B6, B7, B8, B9
System capacity (in GB) DIMM size (in GB) Number of DIMMs Organization and speed DIMM slot population B9, B10, B11, B12, C1, C2, C3, C4, C5, C6, C7, C8, C9, C10, C11, C12, D1, D2, D3, D4, D5, D6, D7, D8, D9, D10, D11, D12 192 8 24 2R x8, 2400 MT/s A1, A2, A3, A4, A5, A6, B1, B2, B3, B4, B5, B6, C1, C2, C3, C4, C5, C6, D1, D2, D3, D4, D5, D6 256 16 16 2R x4, 2133 MT/s A1, A2, A3, A4, B1, B2, B3, B4, C1, C2, C3, C4, D1, D2, D3, D4 256 16 16 2R x8, 2400 MT/s A1, A2, A3, A4, A5, A6, B1, B2, B
System capacity (in GB) DIMM size (in GB) Number of DIMMs Organization and speed DIMM slot population D3, D4, D5, D6, D7, D8, D9, D10, D11, D12 3072 64 48 4R, x4, 2133 MT/s 2R, x4, 2400 MT/s A1, A2, A3, A4, A5, A6, A7, A8, A9, A10, A11, A12, B1, B2, B3, B4, B5, B6, B7, B8, B9, B10, B11, B12, C1, C2, C3, C4, C5, C6, C7, C8, C9, C10, C11, C12, D1, D2, D3, D4, D5, D6, D7, D8, D9, D10, D11, D12 Removing memory modules Prerequisites CAUTION: Many repairs may only be done by a certified service technici
Figure 15. Removing the memory module 1. memory module 3. memory module socket ejector (2) 2. memory module socket Next steps 1. Install the memory module. NOTE: If you are removing the memory module permanently, install a memory module blank. 2. Install the cooling shroud. 3. Follow the procedure listed in the After working inside your system section.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1. Follow the safety guidelines listed in the Safety instructions section. 2.
Figure 16. Installing the memory module 1. memory module 3. memory module socket ejector (2) 2. alignment key Next steps 1. Follow the procedure listed in the After working inside your system section. 2. Press F2 to enter System Setup, and check the System Memory setting. The system should have already changed the value to reflect the installed memory. 3. If the value is incorrect, one or more of the memory modules may not be installed properly.
NOTE: For proper operation, make sure that both PCIe mezzanine cards are set to Enabled in the system setup. Removing a PCIe mezzanine card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
2. Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system Installing a PCIe mezzanine card After working inside your system Installing a PCIe mezzanine card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 18. Installing a PCIe mezzanine card 1. PCIe mezzanine card (2) 3. retention latch 2. PCIe mezzanine card connector (2) Next steps Follow the procedure listed in the After working inside your system section.
Steps 1. Remove the screw that secures the PCIe mezzanine card support bracket to the system board. 2. Orient the PCIe mezzanine card support bracket upward and slide it until the tabs on the PCIe mezzanine card support bracket disengage from the slots on the system. 3. Lift the PCIe mezzanine card support bracket away from the system. Figure 19. Removing the PCIe mezzanine card support bracket 1. screw 2. PCIe mezzanine card support bracket 3. tab on the bracket (2) 4.
Installing the PCIe mezzanine card support bracket Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
5. system board Next steps 1. Install the PCIe mezzanine card. 2. Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system Removing the PCIe mezzanine card support bracket After working inside your system Internal dual SD module (optional) The Internal Dual SD module (IDSDM) provides you with a redundant SD card solution. You can configure the IDSDM for storage or as the OS boot partition.
Steps 1. Locate the SD card slot on the internal dual SD module (IDSDM) card. 2. Press inward on the card to release it from the slot, and remove the card. Figure 21. Replacing an SD card 1. IDSDM card 2. SD card 3. upper card slot (SD 2) 4. lower card slot (SD 1) Next steps 1. Follow the procedure listed in the After working inside your system section. 2. Enter the System Setup and ensure that the Internal SD Card Port and Internal SD Card Redundancy modes are enabled. 3.
Replacing the optional internal USB memory key Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
Next steps 1. Follow the procedure listed in the After working inside your system section. 2. While booting, press F2 to enter System Setup and verify that the system detects the USB memory key. Removing the IDSDM card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 24. Removing the IDSDM card 1. IDSDM card 2. screw (2) 3. SD card slot bracket 4. PCIe mezzanine card support bracket 5. connector 6. standoff (2) Next steps 1. Install the IDSDM card. 2. Follow the procedure listed in the After working inside your system section.
1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Keep the #2 Phillips screwdriver ready. 4. Remove the IDSDM card. CAUTION: To prevent damage to the IDSDM card, hold the card only by its edges. NOTE: You must remove the IDSDM card to replace a faulty IDSDM card or service other components inside the system. Steps 1. Align the following: 2.
Related Links Safety instructions Before working inside your system Replacing an SD card Replacing the internal USB key Removing a PCIe mezzanine card Removing the IDSDM card After working inside your system rSPI card (optional) rSPI (restore Serial Peripheral Interface) is a SPI flash device to store information about the system Service Tag, system configuration, or iDRAC license. Removing the optional rSPI card Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 26. Removing the rSPI card 1. screw (2) 2. rSPI card 3. standoff (2) 4. connector Next steps 1. Install the rSPI card. Related Links Safety instructions Before working inside your system Installing the optional rSPI card Removing a server module Removing the system cover Removing a PCIe mezzanine card After working inside your system Installing the optional rSPI card Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
CAUTION: To prevent damage to the rSPI card, hold the card only by its edges. NOTE: You must remove the rSPI card to replace a faulty rSPI card or service other components inside the system. Steps 1. Align the two screw holes on the rSPI card with the standoffs on the system board. 2. Install the two screws to secure the rSPI card to the system board. Figure 27. Installing the rSPI card 1. screw (2) 2. rSPI card 3. standoff (2) 4. connector Next steps 1. Install the PCIe mezzanine card. 2.
You can use an SD vFlash card with your system. The card slot is on the IDSDM card. You can remove and install the SD vFlash card. Replacing the SD vFlash card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
3. 2. SD vFlash card slot identification label Insert the contact-pin end of the SD card into the card slot on the vFlash media unit. NOTE: The slot is keyed to ensure correct insertion of the card. 3. Press inward on the card to lock it into the slot. Figure 29. Installing the SD vFlash card 1. SD vFlash card 2. SD vFlash card slot Next steps Follow the procedure listed in the After working inside your system section.
NOTE: You must remove the NDC to replace a faulty NDC or service other components inside the system. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Keep the #2 Phillips screwdriver ready. 4. Remove the PCIe mezzanine card. Steps 1. Remove the two screws that secure the Network Daughter Card (NDC) to the system board. CAUTION: To prevent damage to the NDC, hold the card only by its edges.
Related Links Safety instructions Before working inside your system Installing the NDC Removing a server module Removing the system cover Removing a PCIe mezzanine card After working inside your system Installing the NDC Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 31. Installing the NDC 1. slot on the NDC 2. screw (2) 3. NDC 4. standoff (2) 5. connector 6. tab projections Next steps 1. Install the PCIe mezzanine card. 2. Follow the procedure listed in the After working inside your system section.
CAUTION: If you are using a system with four processors, ensure that you use 74 mm wide heat sinks for processors up to 105 W and 94 mm wide heat sinks for processors up to 120 W or 135 W. NOTE: Mixing of processors of different wattages is not supported. Use the following procedure when: • Installing an additional processor • Replacing a processor Removing a heat sink Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 32. Removing the heat sink 1. retention screw (4) 2. heat sink 3. processor socket 4. heat sink retention socket (4) Next steps 1. Remove the processor. 2. Install the heat sink. 3. Follow the procedure listed in the After working inside your system section.
NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures should be performed only by Dell certified service technicians. NOTE: To ensure proper system cooling, you must install a processor blank in any empty processor socket. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3.
Figure 33. Processor shield opening and closing lever sequence 1. socket-release lever 1 3. socket-release lever 2 2. processor 3. Hold the tab on the processor shield and rotate the shield upward and out of the way. 4. Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.
Figure 34. Removing a processor 1. socket-release lever 1 2. pin–1 corner of the processor 3. processor 4. slot (4) 5. processor shield 6. socket-release lever 2 7. processor socket 8. tab (4) Next steps 1. If you are removing the processor permanently, install the processor blank. 2. If you are removing the processor permanently, install the processor/DIMM blank. If you are installing a new processor, see the Installing a processor section. 3. Install a processor. 4.
Related Links Safety instructions Before working inside your system Removing the cooling shroud Removing a heat sink Installing a processor Installing a heat sink After working inside your system Installing a processor Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
c. Set the processor lightly in the socket. Because the system uses a ZIF processor socket, do not use force. When the processor is positioned correctly, it drops down into the socket with minimal pressure. d. Close the processor shield. e. Rotate the socket-release lever 1 and lever 2 simultaneously until it is locked in position. Next steps NOTE: Ensure that you install the heat sink after you install the processor. The heat sink is necessary to maintain proper thermal conditions. 1.
Figure 35. Applying thermal grease on the top of the processor 1. processor 3. thermal grease syringe 2. thermal grease 3. Place the heat sink onto the processor. 4. Tighten one of the four screws to secure the heat sink to the system board. 5. Tighten the screw diagonally opposite to the first screw you have tightened. NOTE: Do not over-tighten the heat sink retention screws when installing the heat sink.
Figure 36. Installing the heat sink 1. retention screw (4) 2. heat sink 3. processor socket 4. retention screw slot (4) Next steps 1. Follow the procedure listed in the After working inside your system section. 2. While booting, press F2 to enter System Setup and verify that the processor information matches the new system configuration. 3. Run the system diagnostics to verify that the new processor operates correctly.
Hard drive or SSD bay numbering Figure 37. Hard drive or SSD bay numbering—2.5 inch hard drive or SSD system Figure 38. Hard drive or SSD and PCIe SSD bay numbering—2.5 inch hard drive or SSD and PCIe SSD system 1. hard-drive or SSD bay numbering 2. PCIe SSD bay numbering Figure 39. SSD bay numbering—1.8-inch SSD system Hard drive or SSD installation guidelines For single hard drive configuration, a hard-drive blank must be installed in the other drive bay to maintain proper cooling airflow.
Removing a hard drive or SSD Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
Figure 41. Removing a SSD 1. release button 3. SSD carrier handle 2. SSD Next steps 1. If you are removing a hard drive or SSD permanently, install the hard drive or SSD blank. If you are installing a new hard drive or SSD, see the Installing the hard drive or SSD section. 2. Follow the procedure listed in the After working inside your system section.
Steps 1. Press the release button to open the hard drive or SSD carrier handle. 2. Slide the hard drive or SSD carrier into the drive bay. Carefully align the channel on the hard drive or SSD carrier with the appropriate drive slot on the server module. 3. Push the drive carrier into the slot until the handle makes contact with the server module. 4. Rotate the carrier handle to the closed position while pushing the carrier into the slot until it locks into place.
Next steps Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system Removing a hard drive or SSD After working inside your system Removing a hard drive or SSD blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 45. Removing a 1.8-inch SSD blank 1. SSD blank 2. release latch Next steps 1. Install the hard drive or SSD. 2. Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system Installing a hard drive or SSD blank After working inside your system Installing a hard drive or SSD blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2.
Figure 46. Installing a 2.5-inch hard-drive blank 1. hard drive or SSD blank 2. release latch 2. release latch Figure 47. Installing a 1.8-inch SSD blank 1. SSD blank Next steps Follow the procedure listed in the After working inside your system section.
Shutdown procedure for servicing a hard drive NOTE: This section applies only to situations where the server module must be turned off to service a hard drive. In many situations, the hard drive can be serviced while the server module is turned on. If you need to turned off the server module to service a hard drive, wait 30 seconds after the server module power indicator turns off before removing the hard drive.
Figure 48. Removing a 2.5-inch hard drive or SSD in a 2.5-inch hard-drive or SSD carrier 1. screw (4) 2. hard drive or SSD 3. hard-drive or SSD carrier 4. screw hole (4) Next steps • Install a new 2.5-inch hard drive or SSD in a 2.5-inch hard-drive or SSD carrier. • Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system Installing a 2.5-inch hard drive or SSD in a 2.
1. Follow the safety guidelines listed in safety instructions section. 2. Keep the Phillips #1 screwdriver ready. 3. Remove the 2.5-inch hard drive or SSD from the 2.5-inch hard drive or SSD carrier. Steps 1. Slide the hard drive or SSD into the hard drive or SSD carrier. 2. Align the screw holes on the hard drive or SSD with the holes on the hard drive or SSD carrier. CAUTION: To avoid damaging the drive or the carrier, do not overtighten the screws. 3.
Steps Pull the rails on the side of the carrier and lift the SSD out of the carrier. Figure 50. Removing a 1.8-inch SSD in a 1.8-inch SSD carrier 1. SSD carrier 2. SSD Next steps 1. Install a 1.8-inch SSD in a 1.8-inch SSD carrier. 2. Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system Installing a 1.8-inch SSD in a 1.8-inch SSD carrier After working inside your system Installing a 1.8-inch SSD in a 1.
Figure 51. Installing a 1.8-inch SSD in a 1.8-inch SSD carrier 1. SSD carrier 2. SSD Next steps Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system Removing a 1.8-inch SSD from a 1.8-inch SSD carrier After working inside your system Hard-drive or SSD cage Removing a hard-drive or SSD cage Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 52. Removing a hard-drive or SSD cage 1. hard-drive or SSD cage 2. screw (5) 3. guide pin (5) 4. screw hole on the chassis (4) 5. standoff (2) Next steps 1. Install the hard-drive or SSD cage.
1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Keep the #1 Phillips screwdriver ready. 4. Remove the hard-drive or SSD cage. NOTE: alignment pin (2) You must remove the hard-drive or SSD cage to replace a faulty harddrive or SSD cage or service other components inside the system. Steps 1. Align the screw holes on the hard-drive or SSD cage with the screw holes on the chassis. 2.
Related Links Safety instructions Before working inside your system Removing a hard-drive or SSD cage Installing the system cover Installing a server module After working inside your system Hard-drive or SSD backplane Table 25. Hard-drive or SSD backplane configurations Backplane Configuration 2.5-inch (x4) SAS backplane A full-length SAS hard drive/SSD backplane with a backplane cable. It supports up to four 2.5-inch SAS hard drives or SSDs. 2.
Drive backplane configurations 1.8-inch (x12) SAS SSD backplane Connectors SATA_BP connector on the system board J_PERC connector on the system board SAS drive backplane cable connector that connects SSDs populated in bays 6–11 to the system board. SAS backplane cable connector that connects SSDs populated in bays 0-5 to the system board through an expander card. For more information about installing an expander card, see the Expander card section.
Figure 54. Removing a 2.5-inch (x4) SAS hard-drive or SSD backplane 1. hard-drive or SSD backplane 2. release latch (2) 3. guide pin (5) 4. retention screw on the hard-drive or SSD backplane cable connector 5. connector 6. hard-drive or SSD backplane cable Next steps 1. Install the hard-drive or SSD backplane. 2. Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system Installing a 2.
Installing a 2.5-inch (x4) SAS hard-drive or SSD backplane Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 55. Installing a 2.5-inch (x4) SAS hard-drive or SSD backplane 1. hard-drive or SSD backplane 2. release latch (2) 3. guide pin (5) 4. retention screw on the hard-drive or SSD backplane cable connector 5. connector 6. hard-drive or SSD backplane cable Next steps 1. Install the hard drives or SSDs in their original locations. 2. Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system Removing a 2.
1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Keep the #2 Phillips screwdriver ready. CAUTION: To prevent damage to the hard drive or SSD and the hard-drive or SSD backplane, you must remove the hard drive or SSD from the server module before removing the harddrive or SSD backplane.
Next steps 1. Install the hard-drive or SSD backplane. 2. Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system Installing a 2.5-inch (x4) SATA hard-drive or SSD backplane Removing a server module Removing the system cover After working inside your system Installing a 2.5-inch (x4) SATA hard-drive or SSD backplane Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 57. Installing a 2.5-inch (x4) SATA hard-drive or SSD backplane 1. hard-drive or SSD backplane 2. release latch (2) 3. guide pin (5) 4. hard-drive or SSD backplane cable 5. retention screw on the hard-drive or SSD backplane cable connector (2) 6. connector Next steps 1. Install the hard drives or SSDs in their original locations. 2. Follow the procedure listed in the After working inside your system section.
Removing a 2.5-inch (x2) SATA hard drive or SSD plus 2.5-inch (x2) PCIe SSD backplane Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 58. Removing a 2.5-inch (x2) SATA hard drive or SSD plus 2.5-inch (x2) PCIe SSD backplane 1. hard-drive or SSD backplane 2. release latch (2) 3. guide pin (5) 4. connector on the system board (SATA_BP) 5. hard-drive or SSD backplane cable connector 6. connector on the system board (J_PERC) 7. PCIe SSD backplane cable connector 8. PCIe SSD backplane cable 9. hard-drive or SSD backplane cable Next steps 1. Install the hard-drive or SSD backplane. 2.
Installing a 2.5-inch (x2) SATA hard drive or SSD plus 2.5-inch (x2) PCIe SSD backplane Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 59. Installing a 2.5-inch (x2) SATA hard drive or SSD plus 2.5-inch (x2) PCIe SSD backplane 1. hard-drive or SSD backplane 2. release latch (2) 3. guide pin (5) 4. connector on the system board (SATA_BP) 5. hard-drive or SSD backplane cable connector 6. connector on the system board (J_PERC) 7. PCIe SSD backplane cable connector 8. PCIe SSD backplane cable 9. hard-drive or SSD backplane cable Next steps 1. Install the hard drives or SSDs in their original locations. 2.
Removing a 1.8-inch (x12) SAS SSD backplane Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 60. Removing a 1.8-inch (x12) SAS SSD backplane 1. SSD backplane 2. release latch (2) 3. guide pin (6) 4. backplane cable (2) 5. backplane cable connector that connects to the connector on the system board 6. connector on the system board (SATA_BP) 7. connector on the expander card (EXP) 8. backplane cable connector that connects to the connector on the expander card Next steps 1. Install the SSD backplane.
Installing a 1.8-inch (x12) SAS SSD backplane Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: The 1.
Figure 61. Installing a 1.8-inch (x12) SAS SSD backplane 1. SSD backplane 2. release latch (2) 3. guide pin (6) 4. backplane cable (2) 5. backplane cable connector that connects to the connector on the system board 6. connector on the system board (SATA_BP) 7. connector on the expander card (EXP) 8. backplane cable connector that connects to the connector on the expander card Next steps 1. Install the SSDs in their original locations. 2.
System battery The NVRAM backup battery installed in your system helps to retain the BIOS settings and configurations even if the power is switched off. Replacing the NVRAM backup battery Prerequisites WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.
Figure 62. Removing the NVRAM backup battery 1. 4. negative side of battery connector 2. positive side of battery To install a new system battery, hold the battery with the negative side of battery facing the negative side of the battery connector. Figure 63. Installing the NVRAM backup battery 1. 5. negative side of battery connector 2. positive side of battery Place the battery into the connector and push the positive side of the battery until the battery snaps into place. Next steps 1.
7. To test the newly installed battery, remove the server module for at least an hour. 8. Reinstall the server module after an hour. 9. Follow the procedure listed in the After working inside your system section. 10. Enter System Setup and if the time and date are still incorrect, see Getting help section.
Figure 64. Removing the storage controller card 1. retention screw (2) 2. slot on the storage controller card 3. tab on the storage controller card support bracket 4. standoff (2) Next steps 1. Install the storage controller card. 2. Follow the procedure listed in the After working inside your system section.
Installing the storage controller card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: This is a Field Replaceable Unit (FRU).
Figure 65. Installing the storage controller card 1. retention screw (2) 2. slot on the PCIe extender or storage controller card 3. tab on the PCIe extender or storage controller card support bracket 4. standoff (2) Next steps 1. 2. Install the following: a. hard drives or SSDs b. hard-drive backplane or SSD backplane c. hard-drive cage or SSD cage Follow the procedure listed in the After working inside your system section.
Related Links Safety instructions Before working inside your system Removing the storage controller card Installing a 1.8-inch (x12) SAS SSD backplane Installing a 2.5-inch (x2) SATA hard drive or SSD plus 2.5-inch (x2) PCIe SSD backplane Installing a 2.5-inch (x4) SAS hard-drive or SSD backplane Installing a 2.
Figure 66. Removing an expander card 1. screw (3) 2. expander-card cable connector that connects to the connector on the system board (J_PERC) 3. expander card cable 4. expander card 5. guide pin (2) Next steps 1. Install the expander card. 2. Follow the procedure listed in the After working inside your system section.
Related Links Safety instructions Before working inside your system Installing an expander card Removing a server module Removing the system cover Removing a hard-drive or SSD cage Removing a 2.5-inch (x4) SATA hard-drive or SSD backplane Removing a 2.5-inch (x4) SAS hard-drive or SSD backplane Removing a 2.5-inch (x2) SATA hard drive or SSD plus 2.5-inch (x2) PCIe SSD backplane Removing a 1.
Figure 67. Installing an expander card 1. screw (3) 2. expander-card cable connector that connects to the connector on the system board (J_PERC) 3. expander card cable 4. expander card 5. guide pin (2) Next steps 1. 2. Install the following: a. hard drives or SSDs b. hard-drive backplane or SSD backplane c. hard-drive cage or SSD cage Follow the procedure listed in the After working inside your system section.
Related Links Safety instructions Before working inside your system Removing an expander card Installing a 1.8-inch (x12) SAS SSD backplane Installing a 2.5-inch (x2) SATA hard drive or SSD plus 2.5-inch (x2) PCIe SSD backplane Installing a 2.5-inch (x4) SAS hard-drive or SSD backplane Installing a 2.
5. i. PCIe mezzanine cards j. IDSDM card or rSPI card k. NDC l. SD vFlash card m. internal USB key Install an I/O connector cover on the I/O connector(s) at the back of the board. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. CAUTION: Temporarily label the hard drive/SSD before removal so that you can replace them in their original locations. WARNING: The processor and heat sink can become extremely hot.
Figure 68. Different type of screws on the system board Table 27. Different type of screws Item 150 Icon Description 1. #2 Phillips round screw (7) 2. #2 Phillips hex screw (6) 3. Hex bolt screw—5 mm (2) 4.
Figure 69. Removing the system board 1. system board Next steps 1. Install the system board. 2. Follow the procedure listed in the After working inside your system section. Related Links Safety instructions Before working inside your system Installing the system board After working inside your system Installing the system board Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
3. Keep the 5 mm and 6 mm Hex nut drivers, #2 Phillips screwdriver, and #2 Phillips round screwdriver ready. 4. Remove the system board. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. CAUTION: Take care not to damage the system identification button while placing the system board into the chassis. NOTE: You must remove the system board to replace a faulty system board. Steps 1.
a. internal USB key b. SD vFlash card c. IDSDM card orrSPI card d. NDC e. PCIe mezzanine cards f. expander card g. storage controller card h. hard-drive cage or SSD cage i. hard-drive backplane or SSD backplane j. hard drives or SSDs NOTE: Ensure that you reinstall the hard drives or SSDs in their original locations. k. cooling shroud l. memory modules m. processor(s) and heat sink(s) 2. Remove the plastic I/O connector covers from the back of the system. 3.
• Press N to navigate to the Dell Lifecycle Controller based restore options. • Press F10 to restore data from a previously created Hardware Server Profile. After the restore process is complete, BIOS prompts to restore the system configuration data. 3. Do one of the following: • Press Y to restore the system configuration data. • Press N to use the default configuration settings. After the restore process is complete, the system reboots.
4. Enter the Service Tag. NOTE: You can enter the Service Tag only when the Service Tag field is empty. Ensure that you enter the correct Service Tag. After the Service Tag is entered, it cannot be updated or changed. 5. Click Ok. 6. Import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/ idracmanuals.
Figure 71. Installing the TPM 1. rivet slot on the system board 2. plastic rivet 3. TPM 4. TPM connector Next steps 1. Install the system board. 2. Follow the procedure listed in the After working inside your system section. Initializing the TPM for BitLocker users Initialize the TPM. For more information about initializing the TPM, see http://technet.microsoft.com/en-us/library/ cc753140.aspx. The TPM Status changes to Enabled, Activated. Initializing the TPM for TXT users 1.
Using system diagnostics 7 If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
System diagnostics controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System Health Provides the current overview of the system performance. Event Log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
Jumpers and connectors 8 System board jumper settings CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
System board connectors Figure 72. System board connectors Table 29.
Item Connector Description 9 TPM TPM connector 10 B1, B2, B5, B6, B9, B10 Memory module sockets (processor 2) 11 CPU2 Processor socket 2 12 B3, B4, B7, B8, B11, B12 Memory module sockets (processor 2) 13 C3, C4, C7, C8, C11, C12 Memory module sockets (processor 3) 14 CPU3 Processor socket 3 15 C1, C2, C5, C6, C9, C10 Memory module sockets (processor 3) 16 BATTERY Connector for the 3.
The existing passwords are not disabled (erased) until the system boots with the password jumper on pins 2 and 3. However, before you assign a new system and/or setup password, you must reinstall the password jumper back to pins 1 and 2. NOTE: If you assign a new system and/or setup password with the jumper on pins 1 and 2, the system disables the new password(s) the next time it boots. 6. Turn off the server module using the operating system commands or the CMC. 7.
Troubleshooting your system 9 Safety first—for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
If the test fails, see the Getting help section. Troubleshooting hard drives Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
If the tests fail, go to step 3. 2. Take the SSD offline and wait until the indicator codes on the SSD carrier signal that the SSD may be removed safely, then remove and reseat the SSD carrier in the server module. 3. Restart the server module, enter the System Setup and confirm that the drive controller is enabled. 4. Ensure that any required device drivers are installed and are configured correctly. NOTE: Installing a SSD into another bay may break the mirror if the mirror state is optimal. 5.
Steps 1. Enter the System Setup and ensure that the Internal SD Card Port is enabled. 2. Note the Internal SD Card Redundancy option enabled in the Integrated Devices screen of the System Setup (Mirror or Disabled). 3. Remove the server module from the enclosure. 4. If the Internal SD Card Redundancy option in the Integrated Devices screen of the System Setup is set to Mirror mode and SD card 1 has failed: a. Remove the SD card from SD card slot 1. b.
6. Run the appropriate diagnostic test. For more information, see the Using system diagnostics section. If the tests fail, see the Getting help section. Troubleshooting the NVRAM backup battery Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
NOTE: Warning messages are generated by either the application or the operating system. For more information, see the documentation that shipped with the operating system or application. Diagnostic messages The system diagnostic utility generates messages if there are errors detected when you run diagnostic tests on your system. For more information about system diagnostics, see the Using system diagnostics section. Alert messages The systems management software generates alert messages for your system.
Getting help 10 Contacting Dell Prerequisites NOTE: If you do not have an active internet connection, you can find the contact information on your purchase invoice, packing slip, bill, or Dell product catalog. About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Go to Dell.com/contactdell.
Figure 73.
