Dell PowerEdge FC830 Owner's Manual Regulatory Model: E03B Regulatory Type: E03B001 September 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
1 Dell PowerEdge FC830 system overview The Dell PowerEdge FC830 system is a full-height sled that is configured for the PowerEdge FX2/FX2s enclosure. The Dell PowerEdge FC830 system supports up to: ● Four Intel Xeon E5-4600 v4 or v3 processors ● 48 DIMMs ● Eight 2.5-inch hot-swappable hard drives or SSDs ● Sixteen 1.
Figure 1.
Front panel The front panel provides access to the features available on the front of the server, such as the power button, status indicator, management indicator, and USB ports. The diagnostic LEDs or the LCD panel is prominently located on the front panel. The hot-swappable hard drives are accessible from the front panel. Front panel view—2.5-inch hard drive or SSD system Figure 2. Front panel view—2.5 inch hard drive or SSD system Table 1. Front panel features and indicators—2.
Front panel view—1.8-inch SSD system Figure 3. Front panel view—1.8-inch SSD system Table 2. Front panel features and indicators—1.8-inch SSD system Item Indicator, Button, or Connector Icon Description 1 SSDs Sixteen 1.8-inch hot-swappable SAS SSDs. 2 USB management port Enables you to connect USB devices to the sled. 3 USB management port or iDRAC Direct port Enables you to connect USB devices to the sled or provides access to the iDRAC Direct features.
Diagnostic indicators on the front panel Hard drive or SSD indicator patterns The hard drive or SSD (Solid-State Drives) indicators display different patterns as drive events occur in the system. NOTE: The sled must have a hard drive or SSD or a hard drive blank installed in each drive bay. Figure 4. Hard drive or SSD indicators 1. drive activity indicator (green) 2.
Figure 5. iDRAC Direct LED indicator 1. iDRAC Direct status indicator The iDRAC Direct LED indicator table describes iDRAC Direct activity when configuring iDRAC Direct by using the management port (USB XML Import). Table 4. iDRAC Direct LED indicator Convention iDRAC Direct LED indicator Condition A Green Turns green for a minimum of two seconds to indicate the start and end of a file transfer. B Flashing green Indicates file transfer or any operation tasks.
2 Documentation resources This section provides information about the documentation resources for your system. Table 6. Additional documentation resources for your system Task Document Setting up your system For information about installing the system into Dell.com/poweredgemanuals a rack, see the Rack documentation included with your rack solution.
Table 6. Additional documentation resources for your system Task Document Location For understanding the features of Dell Lifecycle Controller (LCC), see the Dell Lifecycle Controller User’s Guide. Dell.com/idracmanuals For information about partner programs enterprise systems management, see the OpenManage Connections Enterprise Systems Management documents. Dell.
3 Technical specifications The technical and environmental specifications of your system are outlined in this section. Topics: • • • • • • • • • • • Chassis dimensions Chassis weight Processor specification System battery specification Memory specifications RAID controller specifications Drive specifications Ports and connectors specifications PCIe mezzanine card specification Video specifications Environmental specifications Chassis dimensions Table 7.
Table 8. Memory specifications Memory module socket Memory capacity Minimum RAM Maximum RAM Forty-eight 240-pin ● 4 GB single rank (RDIMMs) ● 8 GB, 16 GB or 32 GB dual rank (RDIMMs) ● 32 GB or 64 GB quad rank (LRDIMMs) 4 GB with dual processor 1.5 TB with four processor RAID controller specifications The PowerEdge FC830 system supports PERC H330, PERC H730, and PERC H730P controllers. Drive specifications Hard drives The PowerEdge FC830 system supports: ● Up to eight 2.
PCIe mezzanine card specification The PowerEdge FC830 system supports two PCIe x16 Gen 3 slots mezzanine cards. Video specifications The PowerEdge FC830 system supports Matrox G200 VGA controller integrated with iDRAC and 2 GB video memory is shared with iDRAC application memory. Environmental specifications NOTE: For additional information about environmental measurements for specific system configurations, see Dell.com/ environmental_datasheets. Table 9.
Table 14. Operating temperature de-rating specification Operating temperature de-rating Specifications Up to 35°C (95°F) Maximum temperature is reduced by 1°C/300 m (1°F/547 ft), above 950 m (3,117 ft). 35 °C to 40 °C (95 °F to 104 °F) Maximum temperature is reduced by 1°C/175 m (1°F/319 ft), above 950 m (3,117 ft). 40 °C to 45 °C (104 °F to 113 °F) Maximum temperature is reduced by 1°C/125 m (1°F/228 ft), above 950 m (3,117 ft).
Table 17. Expanded operating temperature specifications Expanded operating temperature Specifications Continuous operation 5°C to 40°C at 5% to 85% RH with 29°C dew point. NOTE: Outside the standard operating temperature (10°C to 35°C), the system can operate continuously in temperatures as low as 5°C and as high as 40°C. For temperatures between 35°C and 40°C, de-rate maximum allowable temperature by 1°C per 175 m (1°F per 319 ft.) above 950 m (3,1171 ft.).
4 Initial system setup and configuration Topics: • • • Setting up your system iDRAC configuration Options to install the operating system Setting up your system Complete the following steps to set up your system: Steps 1. Unpack the sled. 2. Remove the I/O connector cover from the sled connectors. CAUTION: While installing the sled, ensure that it is properly aligned with the slot on the enclosure to prevent damage to the sled connectors. 3. Install the sled in the enclosure. 4. Turn on the enclosure.
Interfaces Document/Section Dell Deployment Toolkit See Dell Deployment Toolkit User’s Guide at Dell.com/openmanagemanuals Dell Lifecycle Controller See Dell Lifecycle Controller User’s Guide at Dell.com/idracmanuals CMC Web interface See Dell Chassis Management Controller Firmware User’s Guide at Dell.com/esmmanuals You must use the default iDRAC IP address 192.168.0.120 to configure the initial network settings, including setting up DHCP or a static IP for iDRAC.
Table 19. Firmware and drivers Methods Location Using Dell Remote Access Controller Lifecycle Controller (iDRAC with LC) Dell.com/idracmanuals Using Dell Repository Manager (DRM) Dell.com/openmanagemanuals Using Dell OpenManage Essentials (OME) Dell.com/openmanagemanuals Using Dell Server Update Utility (SUU) Dell.com/openmanagemanuals Using Dell OpenManage Deployment Toolkit (DTK) Dell.
5 Pre-operating system management applications You can manage basic settings and features of a system without booting to the operating system by using the system firmware.
Viewing System Setup To view the System Setup screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.
Boot Settings on page 22 Network Settings on page 24 System Security on page 26 System Information on page 30 Memory Settings on page 32 Processor Settings on page 33 SATA Settings on page 35 Integrated Devices on page 38 Serial Communication on page 39 System Profile Settings on page 41 Miscellaneous Settings on page 42 iDRAC Settings utility on page 44 Device Settings on page 45 Related tasks Viewing System BIOS on page 21 Viewing System BIOS To view the System BIOS screen, perform the following steps: S
Option Description Integrated Devices Specifies options to manage integrated device controllers and ports and specify related features and options. Serial Communication Specifies options to manage the serial ports and specify related features and options. System Profile Settings Specifies options to change the processor power management settings, memory frequency, and so on.
Related tasks Boot Settings details on page 23 Changing the boot order on page 24 Boot Settings details About this task The Boot Settings screen details are explained as follows: Option Description Boot Mode Enables you to set the boot mode of the system. CAUTION: Switching the boot mode may prevent the system from booting if the operating system is not installed in the same boot mode. If the operating system supports UEFI, you can set this option to UEFI.
Related references Boot Settings on page 22 Related tasks Boot Settings details on page 23 Viewing Boot Settings on page 22 Changing the boot order You may have to change the boot order if you want to boot from a USB key or an optical drive. The following instructions may vary if you have selected BIOS for Boot Mode. Steps 1. On the System Setup Main Menu screen, click System BIOS > Boot Settings. 2. Click Boot Option Settings > Boot Sequence. 3.
2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Network Settings.
2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Network Settings. 5. On the Network Settings screen, click UEFI iSCSI Settings.
Viewing System Security To view the System Security screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click System Security.
Option Description UEFI Variable Access Provides varying degrees of securing UEFI variables. When set to Standard (the default), UEFI variables are accessible in the operating system per the UEFI specification. When set to Controlled, selected UEFI variables are protected in the environment and new UEFI boot entries are forced to be at the end of the current boot order. Secure Boot Enables Secure Boot, where the BIOS authenticates each pre-boot image by using the certificates in the Secure Boot Policy.
Using your system password to secure your system If you have assigned a setup password, the system accepts your setup password as an alternate system password. Steps 1. Turn on or reboot your system. 2. Type the system password and press Enter. Next steps When Password Status is set to Locked, type the system password and press Enter when prompted at reboot. NOTE: If an incorrect system password is typed, the system displays a message and prompts you to reenter your password.
Related references System Security on page 26 Secure Boot Custom Policy Settings Secure Boot Custom Policy Settings is displayed only when Secure Boot Policy is set to Custom. Viewing Secure Boot Custom Policy Settings To view the Secure Boot Custom Policy Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
Viewing System Information To view the System Information screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click System Information.
Memory Settings You can use the Memory Settings screen to view all the memory settings and enable or disable specific memory functions, such as system memory testing and node interleaving. Related references Memory Settings details on page 32 System BIOS on page 20 Related tasks Viewing Memory Settings on page 32 Viewing Memory Settings To view the Memory Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
Option Description NOTE: The Memory Operating Mode option can have different default and available options based on the memory configuration of your system. NOTE: The Dell Fault Resilient Mode option establishes an area of memory that is fault resilient. This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability.
Processor Settings details About this task The Processor Settings screen details are explained as follows: Option Description Logical Processor Enables or disables the logical processors and displays the number of logical processors. If this option is set to Enabled, the BIOS displays all the logical processors. If this option is set to Disabled, the BIOS displays only one logical processor per core. This option is set to Enabled by default.
Option Description Option Description Family-ModelStepping Specifies the family, model, and stepping of the processor as defined by Intel. Brand Specifies the brand name. Level 2 Cache Specifies the total L2 cache. Level 3 Cache Specifies the total L3 cache. Number of Cores Specifies the number of cores per processor.
SATA Settings details About this task The SATA Settings screen details are explained as follows: Option Description Embedded SATA Enables the embedded SATA option to be set to Off, ATA, AHCI, or RAID modes. This option is set to AHCI by default. Security Freeze Lock Sends Security Freeze Lock command to the Embedded SATA drives during POST. This option is applicable only for ATA and AHCI modes. Write Cache Enables or disables the command for Embedded SATA drives during POST.
Option Description Port E Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled. Port F Option Description Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive.
Option Description Port J Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support. Set it to OFF to turn off BIOS support. For AHCI or RAID mode, BIOS support is always enabled. Option Description Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive.
Integrated Devices details About this task The Integrated Devices screen details are explained as follows: Option Description USB 3.0 Setting Enables or disables the USB 3.0 support. Enable this option only if your operating system supports USB 3.0. If you disable this option, devices operate at USB 2.0 speed. USB 3.0 is enabled by default. User Accessible USB Ports Enables or disables the USB ports.
Related tasks Serial Communication details on page 40 Viewing Serial Communication on page 40 Viewing Serial Communication To view the Serial Communication screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3.
Related tasks Viewing Serial Communication on page 40 System Profile Settings You can use the System Profile Settings screen to enable specific system performance settings such as power management. Related references System BIOS on page 20 Related tasks System Profile Settings details on page 41 Viewing System Profile Settings on page 41 Viewing System Profile Settings To view the System Profile Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2.
Option Description Turbo Boost Enables or disables the processor to operate in the turbo boost mode. This option is set to Enabled by default. Energy Efficient Turbo Enables or disables the Energy Efficient Turbo option. Energy Efficient Turbo (EET) is a mode of operation where a processor’s core frequency is adjusted to be within the turbo range based on workload. C1E Enables or disables the processor to switch to a minimum performance state when it is idle. This option is set to Enabled by default.
Related tasks Miscellaneous Settings details on page 43 Viewing Miscellaneous Settings on page 43 Viewing Miscellaneous Settings To view the Miscellaneous Settings screen, perform the following steps: Steps 1. Turn on, or restart your system. 2. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again. 3.
Option Description option executes ISC and continues without applying ISC results until the next time system reset occurs. The Enabled option executes ISC and forces an immediate system reset so that ISC results can be applied. It takes the system longer to be ready due to the forced system reset. When disabled, ISC does not execute.
4. Click Back > Finish > Yes. Related references iDRAC Settings utility on page 44 Device Settings Device Settings enables you to configure device parameters. Related references System BIOS on page 20 Dell Lifecycle Controller Dell Lifecycle Controller (LC) provides advanced embedded systems management capabilities including system deployment, configuration, update, maintenance, and diagnosis.
Viewing Boot Manager To enter Boot Manager: Steps 1. Turn on, or restart your system. 2. Press F11 when you see the following message: F11 = Boot Manager If your operating system begins to load before you press F11, allow the system to complete the booting, and then restart your system and try again.
Related references Boot Manager on page 45 PXE boot The Preboot Execution Environment (PXE) is an industry standard client or interface that allows networked computers that are not yet loaded with an operating system to be configured and booted remotely by an administrator.
6 Installing and removing sled components This section provides information about installing and removing the sled components. For information about installing and removing the enclosure components, see the enclosure Owner's Manual at Dell.com/poweredgemanuals.
3. Install the I/O connector cover. After working inside your system Prerequisites Follow the safety guidelines listed in safety instructions section. Steps 1. Install the sled in the enclosure. 2. Turn on the sled. Recommended tools You need the following tools to perform the removal and installation procedures: ● Key to the bezel lock. The key is needed only if your system includes a bezel.
Figure 6. Removing the sled a. sled handle b. sled c. FX2/FX2s enclosure Related references Safety instructions on page 48 Related tasks Installing the sled on page 50 Before working inside your system on page 48 After working inside your system on page 49 Installing the sled Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 7. Installing the sled a. sled handle b. sled c. FX2/FX2s enclosure Next steps 1. Follow the procedure listed in the After working inside your system section. 2. Turn on the sled.
Inside the sled Figure 8. Inside the sled 1. 3. 5. 7. 9. 11. connector for PCIe mezzanine card 1 connector for PCIe mezzanine card 2 memory module (42) cooling shroud hard drive/SSD backplane processor 1 2. 4. 6. 8. 10. restore Serial Peripheral Interface (rSPI) card Network Daughter Card (NDC) processor 2 processor 3 processor 4 Cooling shroud The cooling shroud has aerodynamically placed openings that directs the airflow across the entire system.
CAUTION: Never operate your system with the cooling shroud removed. The system may get overheated quickly, resulting in shutdown and loss of data. NOTE: You must remove the cooling shroud to replace a faulty cooling shroud or service other components inside the system. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. Steps 1.
Installing the cooling shroud on page 54 After working inside your system on page 49 Installing the cooling shroud Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty.
Next steps Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 48 Related tasks Before working inside your system on page 48 Removing the cooling shroud on page 52 Installing the sled on page 50 After working inside your system on page 49 Cooling shroud retention bar Removing the cooling shroud retention bar Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Results Figure 11. Removing the cooling shroud retention bar 1. screw (9) 2. cooling shroud retention bar 3. standoff (2) Next steps 1. Install the cooling shroud retention bar. 2. Follow the procedure listed in the After working inside your system section.
NOTE: You must remove the cooling shroud retention bar to replace a faulty retention bar or service other components inside the system. 5. Ensure that the memory module socket ejectors are in the locked position. Steps 1. Lower the cooling shroud retention bar into the system until the screw holes on the cooling shroud retention bar align with the screw holes on the chassis. 2. Install the screws to secure the cooling shroud retention bar to the system. Figure 12.
System memory Your system supports DDR4 registered DIMMs (RDIMMs) and load reduced DIMMs (LRDIMMs). It supports DDR4 voltage specifications. NOTE: MT/s indicates DIMM speed in MegaTransfers per second.
Memory channels are organized as follows: Processor 1 channel 0: memory sockets A1, A5, and A9 channel 1: memory sockets A2, A6, and A10 channel 2: memory sockets A3, A7, and A11 channel 3: memory sockets A4, A8, and A12 Processor 2 channel 0: memory sockets B1, B5, and B9 channel 1: memory sockets B2, B6, and B10 channel 2: memory sockets B3, B7, and B11 channel 3: memory sockets B4, B8, and B12 Processor 3 channel 0: memory sockets C1, C5, and C9 channel 1: memory sockets C2, C6, and C10 channel 2: m
● In a dual-processor configuration, the memory configuration for each processor must be identical. For example, if you populate socket A1 for processor 1, then populate socket B1 for processor 2, and so on. ● Memory modules of different sizes can be mixed provided that other memory population rules are followed (for example, 4 GB and 8 GB memory modules can be mixed). ● Depending on mode-specific guidelines, populate four DIMMs per processor (one DIMM per channel) at a time to maximize performance.
In this mode, one rank per channel is reserved as a spare. If persistent correctable errors are detected on a rank, the data from this rank is copied to the spare rank, and the failed rank is disabled. With memory sparing enabled, the system memory available to the operating system is reduced by one rank per channel.
Table 23.
Table 24.
Removing memory modules Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
2. Install the cooling shroud. 3. Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 48 Related tasks Before working inside your system on page 48 Removing the cooling shroud on page 52 Installing memory modules on page 65 After working inside your system on page 49 Installing memory modules Prerequisites NOTE: The memory modules are hot to touch for some time after the system has been powered down.
Figure 15. Installing the memory module a. memory module b. alignment key c. memory module socket ejector (2) Next steps 1. Follow the procedure listed in the After working inside your system section. 2. Press F2 to enter System Setup, and check the System Memory setting. The system should have already changed the value to reflect the installed memory. 3. If the value is incorrect, one or more of the memory modules may not be installed properly.
Removing a processor blank and DIMM blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Related tasks Before working inside your system on page 48 Installing a processor on page 74 Installing a heat sink on page 75 Installing a processor blank and DIMM blank on page 68 After working inside your system on page 49 Installing a processor blank and DIMM blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
3. memory module socket (2) 4. memory module socket ejector (2) Next steps 1. Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 48 Related tasks Before working inside your system on page 48 Removing a heat sink on page 69 Removing a processor on page 70 After working inside your system on page 49 Processors Your system supports up to four Intel Xeon E5-4600 v4 or v3 product family processors.
WARNING: The heat sink is hot to touch for some time after the system has been powered down. Allow the heat sink to cool before removing it. Steps 1. Loosen one of the screws that secure the heat sink to the system board. Allow some time (approximately 30 seconds) for the heat sink to loosen from the processor. 2. Remove the screw diagonally opposite the screw you first removed. 3. Repeat the procedure for the remaining two screws. Figure 18. Removing the heat sink 1. retention screw (4) 3.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. CAUTION: The processor is held in its socket under strong pressure.
Figure 19. Processor shield opening and closing lever sequence a. socket-release lever 1 b. processor c. socket-release lever 2 3. Hold the tab on the processor shield and rotate the shield upward and out of the way. 4. Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.
Figure 20. Removing a processor 1. 3. 5. 7. socket-release lever 1 processor processor shield processor socket 2. 4. 6. 8. pin–1 corner of the processor slot (4) socket-release lever 2 tab (4) Next steps 1. If you are removing the processor permanently, install the processor blank. 2. If you are removing the processor permanently, install the processor/DIMM blank. If you are installing a new processor, see the Installing a processor section. 3. Install a processor. 4. Install the heat sink. 5.
Installing a processor Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. NOTE: This is a Field Replaceable Unit (FRU).
Related tasks Before working inside your system on page 48 Removing a heat sink on page 69 Removing a processor on page 70 Installing a heat sink on page 75 Installing a processor blank and DIMM blank on page 68 After working inside your system on page 49 Installing a heat sink Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 21. Applying thermal grease on the top of the processor a. processor b. thermal grease c. thermal grease syringe 3. Place the heat sink onto the processor. 4. Tighten one of the four screws to secure the heat sink to the system board. 5. Tighten the screw diagonally opposite to the first screw you have tightened. NOTE: Do not over-tighten the heat sink retention screws when installing the heat sink.
3. processor socket 4. retention screw slot (4) Next steps 1. Follow the procedure listed in the After working inside your system section. 2. While booting, press F2 to enter System Setup and verify that the processor information matches the new system configuration. 3. Run the system diagnostics to verify that the new processor operates correctly.
Figure 23. Removing a PCIe mezzanine card 1. PCIe mezzanine card 3. PCIe mezzanine card connector (2) 2. PCIe mezzanine card retention bracket 4. PCIe mezzanine card retention latch Next steps 1. Install the PCIe mezzanine card. 2. Follow the procedure listed in the After working inside your system section.
Steps 1. Open the PCIe mezzanine card retention latch by pressing the release tab on the retention latch and lifting the end of the latch. 2. If present, remove the connector cover from the PCIe mezzanine card bay. CAUTION: To prevent damage to the PCIe mezzanine card, hold the card only by its edges. 3. Align the two connectors on the PCIe mezzanine card with the connectors on the system board. 4.
PCIe mezzanine card support bracket Removing the PCIe mezzanine card support bracket Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
Next steps 1. Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 48 Related tasks Before working inside your system on page 48 Removing a PCIe mezzanine card on page 77 Installing the PCIe mezzanine card support bracket on page 81 After working inside your system on page 49 Installing the PCIe mezzanine card support bracket Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 26. Installing the PCIe mezzanine card support bracket 1. screw 3. tab on the bracket (2) 5. system board 2. PCIe mezzanine card support bracket 4. slot on the system (2) Next steps 1. Install the PCIe mezzanine card. 2. Follow the procedure listed in the After working inside your system section.
Replacing an SD card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. 1.
3. Check if the new SD card is functioning properly. If the problem persists, see the Getting Help section. Internal USB key The sled provides an internal USB connector for a USB flash memory key. The USB memory key can be used as a boot device, security key, or mass storage device. To use the internal USB connector, the Internal USB Port option must be enabled in the Integrated Devices screen of the System Setup.
Figure 29. Installing the internal USB memory key a. USB memory key b. USB port Next steps 1. Follow the procedure listed in the After working inside your system section. 2. While booting, press F2 to enter System Setup and verify that the system detects the USB memory key. Removing the IDSDM card Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 30. Removing the IDSDM card 1. IDSDM card 3. SD card slot bracket 5. connector 2. screw (2) 4. PCIe mezzanine card support bracket 6. standoff (2) Next steps 1. Install the IDSDM card. 2. Follow the procedure listed in the After working inside your system section.
4. Remove the IDSDM card. CAUTION: To prevent damage to the IDSDM card, hold the card only by its edges. NOTE: You must remove the IDSDM card to replace a faulty IDSDM card or service other components inside the system. Steps 1. Align the following: ● The slot on the card edge with the projection tabs on the PCIe mezzanine card support. ● The two screw holes on the IDSDM card with the standoffs on the system board. ● The hole on the SD card slot bracket with the screw hole on the IDSDM card. 2.
rSPI card (optional) rSPI (restore Serial Peripheral Interface) is a SPI flash device to store information about the system Service Tag, system configuration, or iDRAC license. Removing the optional rSPI card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Related references Safety instructions on page 48 Related tasks Before working inside your system on page 48 Installing the optional rSPI card on page 89 After working inside your system on page 49 Installing the optional rSPI card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Related references Safety instructions on page 48 Related tasks Before working inside your system on page 48 Removing the optional rSPI card on page 88 After working inside your system on page 49 SD vFlash card A vFlash SD card is a Secure Digital (SD) card that plugs into the vFlash SD card slot in the system. It provides persistent on-demand local storage and a custom deployment environment that allows automation of server configuration, scripts, and imaging. It emulates USB devices.
Figure 34. Removing the SD vFlash card a. SD vFlash card b. SD vFlash card slot c. SD vFlash card slot identification label 2. Insert the contact-pin end of the SD card into the card slot on the vFlash media unit. NOTE: The slot is keyed to ensure correct insertion of the card. 3. Press inward on the card to lock it into the slot.
Figure 35. Installing the SD vFlash card a. SD vFlash card b. SD vFlash card slot Next steps Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 48 Related tasks Before working inside your system on page 48 After working inside your system on page 49 Network daughter card The Network daughter card (NDC) is a small, removable mezzanine card.
4. Remove the PCIe mezzanine card. Steps 1. Remove the two screws that secure the Network Daughter Card (NDC) to the system board. CAUTION: To prevent damage to the NDC, hold the card only by its edges. 2. Lift the card away from the system. Figure 36. Removing the NDC 1. slot on the NDC 3. NDC 5. connector 2. screw (2) 4. standoff (2) 6. tab projections Next steps 1. Install the NDC. 2. Follow the procedure listed in the After working inside your system section.
Installing the NDC Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1. Follow the safety guidelines listed in the Safety instructions section. 2.
2. Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 48 Related tasks Before working inside your system on page 48 Removing the NDC on page 92 After working inside your system on page 49 Hard drives or SSDs Your system supports up to eight 2.5-inch SAS/SATA/PCIe SSDs or SAS/SATA hard drives and sixteen 1.8-inch SAS SSDs.
Figure 40. SSD bay numbering—1.8-inch SSD system Related references Safety instructions on page 48 Related tasks Before working inside your system on page 48 After working inside your system on page 49 Hard drive or SSD installation guidelines For single hard drive configuration, a hard-drive blank must be installed in the other drive bay to maintain proper cooling airflow. Removing a hard drive or SSD Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Results Figure 41. Removing a hard drive 1. release button 3. hard drive or SSD 2. hard drive or SSD connector (on backplane) 4. hard drive or SSD carrier handle Figure 42. Removing a SSD 1. release button 2. SSD 3. SSD carrier handle Next steps 1. If you are removing a hard drive or SSD permanently, install the hard drive or SSD blank. If you are installing a new hard drive or SSD, see the Installing the hard drive or SSD section. 2.
Installing a hard drive or SSD Prerequisites CAUTION: When a replacement hot-swappable hard drive or SSD is installed and the sled is turned on, the hard drive or SSD automatically begins to rebuild. Make absolutely sure that the replacement hard drive or SSD is blank or contains data that you wish to have over-written. Any data on the replacement hard drive or SSD is immediately lost after the hard drive or SSD is installed.
Figure 44. Installing an SSD a. release button b. SSD c. SSD carrier handle Next steps Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 48 Related tasks Before working inside your system on page 48 Removing a hard drive or SSD on page 96 After working inside your system on page 49 Removing a hard drive or SSD blank Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 45. Removing a 2.5-inch hard-drive blank a. hard drive or SSD blank b. release latch Figure 46. Removing a 1.8-inch SSD blank a. SSD blank b. release latch Next steps 1. Install the hard drive or SSD. 2. Follow the procedure listed in the After working inside your system section.
Installing a hard drive or SSD blank Prerequisites 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Remove a hard drive or SSD. Steps Insert the hard-drive or SSD blank into the hard drive or SSD slot until the release latch clicks into place. Figure 47. Installing a 2.5-inch hard-drive blank a. hard drive or SSD blank b. release latch Figure 48. Installing a 1.8-inch SSD blank a. SSD blank b.
Next steps Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 48 Related tasks Before working inside your system on page 48 Removing a hard drive or SSD blank on page 99 After working inside your system on page 49 Shutdown procedure for servicing a hard drive or SSD NOTE: This section applies only to situations where the sled must be powered down to service a hard drive or SSD.
Figure 49. Removing a 2.5-inch hard drive or SSD in a 2.5-inch hard-drive or SSD carrier 1. screw (4) 3. hard-drive or SSD carrier 2. hard drive or SSD 4. screw hole (4) Next steps ● Install a new 2.5-inch hard drive or SSD in a 2.5-inch hard-drive or SSD carrier. ● Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 48 Related tasks Before working inside your system on page 48 Installing a 2.5-inch hard drive or SSD in a 2.
1. Follow the safety guidelines listed in safety instructions section. 2. Keep the Phillips #1 screwdriver ready. 3. Remove the 2.5-inch hard drive or SSD from the 2.5-inch hard drive or SSD carrier. Steps 1. Slide the hard drive or SSD into the hard drive or SSD carrier. 2. Align the screw holes on the hard drive or SSD with the holes on the hard drive or SSD carrier. CAUTION: To avoid damaging the drive or the carrier, do not overtighten the screws. 3.
2. Follow the procedure listed in the Before working inside your system section. Steps Pull the rails on the side of the carrier and lift the SSD out of the carrier. Results Figure 51. Removing a 1.8-inch SSD in a 1.8-inch SSD carrier 1. SSD carrier 2. SSD Next steps 1. Install a 1.8-inch SSD in a 1.8-inch SSD carrier. 2. Follow the procedure listed in the After working inside your system section.
Figure 52. Installing a 1.8-inch SSD in a 1.8-inch SSD carrier a. SSD carrier b. SSD Next steps Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 48 Related tasks Before working inside your system on page 48 Removing a 1.8-inch SSD from a 1.
Figure 53. Removing the hard-drive or SSD cage 1. standoff (4) 3. screw (2) 2. hard drive/SSD cage 4. screw hole (2) Next steps 1. Install the hard-drive or SSD cage. 2. Follow the procedure listed in the After working inside your system section.
4. Remove the hard-drive or SSD cage. NOTE: You must remove the hard-drive or SSD cage to replace a faulty hard-drive or SSD cage or service other components inside the system. Steps 1. Align the slots on the sides of the hard-drive or SSD cage with the standoffs on the chassis. 2. Lower the hard-drive or SSD cage into the chassis until the slots on the hard-drive or SSD cage engage with the standoffs on the chassis. 3. Slide the hard-drive or SSD cage into the chassis until it clicks into position. 4.
Hard drive or SSD backplane NOTE: All drives connect to the system board through the hard-drive or SSD backplane cable connector. The following table provides information about connecting different backplane configurations to the respective connectors on the system board and expander card. Table 25.
2. Loosen the retention screws securing the hard-drive or SSD backplane to the hard-drive or SSD cage. 3. Lift the hard-drive or SSD backplane by its edges until the retention screws disengage from the screw holes on the hard-drive or SSD cage. 4. Remove the hard-drive or SSD cage. 5. Loosen the retention screws securing the hard-drive or SSD backplane cable connector to the system board connector. 6. Lift the backplane away from the system. Figure 55. Removing a 2.
Installing a 2.5-inch (x8) SATA hard-drive or SSD backplane Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. 1.
7. retention screw on the bottom of the hard-drive or SSD backplane (4) 8. screw holes Next steps 1. Install the hard drives or SSDs in their original locations. 2. Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 48 Related tasks Before working inside your system on page 48 Removing a 2.5 inch (x8) SATA hard-drive or SSD backplane on page 109 After working inside your system on page 49 Removing a 2.
Figure 57. Removing a 2.5-inch (x8) SAS hard-drive or SSD backplane 1. alignment pin (2) 3. retention screw on the top of the hard-drive or SSD backplane (4) 5. hard-drive or SSD backplane cable connector 7. retention screw on the bottom of the hard-drive or SSD backplane (4) 2. power cable 4. hard-drive or SSD backplane 6. hard-drive or SSD backplane cable 8. screw holes on the hard-drive or SSD cage (6) Next steps 1. Install the hard-drive or SSD backplane.
2. Follow the procedure listed in the Before working inside your system section. 3. Keep the #2 Phillips screwdriver ready. 4. Remove the hard-drive or SSD backplane. NOTE: You must remove the hard-drive or SSD backplane to replace a faulty hard-drive or SSD backplane or service other components inside the system. Steps 1. Align the retention screws on the hard-drive or SSD backplane cable connector with the screw holes on the system board connector. 2.
Related references Safety instructions on page 48 Related tasks Before working inside your system on page 48 Removing a 2.5-inch (x8) SAS hard-drive or SSD backplane on page 112 After working inside your system on page 49 Removing a 2.5-inch (x6) SATA hard drive or SSD and 2.5-inch (x2) PCIe SSD backplane Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 59. Removing a 2.5-inch (x6) SATA hard drive or SSD and 2.5-inch (x2) PCIe SSD backplane 1. 3. 5. 7. 9. alignment pin (2) retention screw (8) PCIe SSD backplane cable connector SATA hard-drive or SSD backplane cable hard-drive or SSD cage 2. 4. 6. 8. power cable hard-drive or SSD backplane PCIe SSD backplane cable SATA hard-drive or SSD backplane cable connector Figure 60. Removing a 2.5-inch (x6) SATA hard drive or SSD and 2.5-inch (x2) PCIe SSD backplane 1.
Next steps 1. Install the hard-drive or SSD backplane. 2. Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 48 Related tasks Before working inside your system on page 48 Installing a 2.5-inch (x6) SATA hard drive or SSD and 2.5-inch (x2) PCIe SSD backplane on page 117 After working inside your system on page 49 Installing a 2.5-inch (x6) SATA hard drive or SSD and 2.
Figure 61. Installing a 2.5-inch (x6) SATA hard drive or SSD and 2.5-inch (x2) PCIe SSD backplane 1. 3. 5. 7. 9. alignment pin (2) retention screw (8) PCIe SSD backplane cable connector SATA hard-drive or SSD backplane cable hard-drive or SSD cage 2. 4. 6. 8. power cable hard drive or SSD backplane PCIe SSD backplane cable SATA hard-drive or SSD backplane cable connector Figure 62. Installing a 2.5-inch (x6) SATA hard drive or SSD plus 2.5-inch (x2) PCIe SSD backplane 1.
Next steps 1. Install the hard drives or SSDs in their original locations. 2. Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 48 Related tasks Before working inside your system on page 48 Removing a 2.5-inch (x6) SATA hard drive or SSD and 2.5-inch (x2) PCIe SSD backplane on page 115 After working inside your system on page 49 Removing a 1.
Figure 63. Removing a 1.8-inch (x16) SAS SSD backplane 2. 1. power cable 3. retention screw on the top of the backplane (3) 4. 5. backplane cable connector that connects to the connector 6. on the expander card 7. guide pin (3) 8. alignment pin backplane cable (2) backplane backplane cable connector that connects to the connector on the system board 9. SSD cage Next steps 1. Install the SSD backplane. 2. Follow the procedure listed in the After working inside your system section.
NOTE: The 1.8-inch (x16) SSD backplane is a full-length backplane with two backplane cables. The connector on one of the backplane cables connects the SSDs populated in bays 0–7, to the connector on the system board (J_PERC) through the expander card. For more information about installing the expander card, see the Expander card section. The connector on the other backplane cable connects the SSDs populated in bays 8–15, to the connector on the system board (SATA_BP). 1.
9. SSD cage Next steps 1. Install the SSDs in their original locations. 2. Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 48 Related tasks Before working inside your system on page 48 Removing a 1.
2. Lift the storage controller card away from the system. Figure 65. Removing the storage controller card 1. retention screw (2) 3. tab on the storage controller card support bracket 2. slot on the storage controller card 4. standoff (2) Next steps 1. Install the storage controller card. 2. Follow the procedure listed in the After working inside your system section.
NOTE: This is a Field Replaceable Unit (FRU). Removal and installation procedures should be performed only by Dell certified service technicians. 1. Follow the safety guidelines listed in the Safety instructions section. 2. Follow the procedure listed in the Before working inside your system section. 3. Keep the #2 Phillips screwdriver ready. 4. Remove the storage controller card.
Related references Safety instructions on page 48 Related tasks Before working inside your system on page 48 After working inside your system on page 49 Expander card Removing an expander card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team.
Figure 67. Removing an expander card 1. screw 3. expander-card cable 5. expander card 2. expander-card cable connector 4. standoff (3) Next steps 1. Install the expander card. 2. Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 48 Related tasks Before working inside your system on page 48 Installing an expander card on page 127 Removing the hard-drive or SSD cage on page 106 Removing a 2.
Installing an expander card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product. NOTE: This is a Field Replaceable Unit (FRU).
3. expander-card cable 5. expander cardNext 4. standoff (3) Next steps 1. Install the following: a. hard drives or SSDs b. hard-drive backplane or SSD backplane c. hard-drive cage or SSD cage 2. Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 48 Related tasks Before working inside your system on page 48 Removing an expander card on page 125 Installing the hard-drive or SSD cage on page 107 Installing a 2.
Steps 1. Locate the system battery on the system. 2. Hold the battery and pull it toward the positive side of the battery until the battery disengages from the connector. 3. Lift the battery away from the system. Figure 69. Removing the NVRAM backup battery a. negative side of battery connector b. positive side of battery 4. To install a new system battery, hold the battery with the negative side of battery facing the negative side of the battery connector. Figure 70.
8. Reinstall the sled after an hour. 9. Follow the procedure listed in the After working inside your system section. 10. Enter System Setup and if the time and date are still incorrect, see Getting help section.
k. NDC l. SD vFlash card m. internal USB key 5. Install an I/O connector cover on the I/O connector(s) at the back of the board. CAUTION: Do not lift the system board by holding a memory module, processor, or other components. CAUTION: Temporarily label the hard drive/SSD before removal so that you can replace them in their original locations. NOTE: The processor and heat sink can become extremely hot. Be sure the processor has had sufficient time to cool before handling.
Table 26. Different type of screws Item Icon Description 1. #2 Phillips round screw (7) 2. #2 Phillips hex screw (6) 3. Hex bolt screw—5 mm (2) 4. Hex nut screw—6 mm (4) Figure 72. Removing the system board a. system board Next steps 1. Install the system board. 2. Follow the procedure listed in the After working inside your system section.
Network daughter card on page 92 Storage controller card on page 122 Expander card on page 125 Hard drives or SSDs on page 95 Hard-drive or SSD cage on page 106 Hard drive or SSD backplane on page 109 Installing the system board on page 133 After working inside your system on page 49 Installing the system board Prerequisites CAUTION: Many repairs may only be done by a certified service technician.
Figure 73. Installing the system board a. system board Next steps 1. Install the following: a. internal USB key b. SD vFlash card c. IDSDM card orrSPI card d. NDC e. PCIe mezzanine cards f. expander card g. storage controller card h. hard-drive cage or SSD cage i. hard-drive backplane or SSD backplane j. hard drives or SSDs NOTE: Ensure that you reinstall the hard drives or SSDs in their original locations. k. cooling shroud l. memory modules m. processor(s) and heat sink(s) 2.
4. Import your new or existing iDRAC Enterprise license. For more information, see the iDRAC8 User's Guide at Dell.com/ idracmanuals. 5. Ensure that you: a. Use the Easy Restore feature to restore the Service Tag. For more information, see the Restoring the Service Tag by using Easy Restore section. b. If the Service Tag is not backed up in the backup flash device, enter the system Service Tag manually. For more information, see the Entering the system Service Tag section. c.
Entering the system Service Tag by using System Setup If Easy Restore fails to restore the Service Tag, use System Setup to enter the Service Tag. Steps 1. Turn on the system. 2. Press F2 to enter System Setup. 3. Click Service Tag Settings. 4. Enter the Service Tag. NOTE: You can enter the Service Tag only when the Service Tag field is empty. Ensure that you enter the correct Service Tag. After the Service Tag is entered, it cannot be updated or changed. 5. Click Ok. 6.
Figure 74. Installing the TPM 1. rivet slot on the system board 3. TPM 2. plastic rivet 4. TPM connector Next steps 1. Install the system board. 2. Follow the procedure listed in the After working inside your system section. Related references Safety instructions on page 48 Related tasks Before working inside your system on page 48 Installing the system board on page 133 After working inside your system on page 49 Initializing the TPM for BitLocker users Steps Initialize the TPM.
7 Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
See the documentation that came with the resource media for instructions. 2. Configure the resource media to be a bootable device. 3. Create a directory for the system diagnostics on the resource media. 4. Copy the system diagnostics files into the directory. To download the Dell diagnostics utility, go to Dell.com/support/home. 5. Connect the resource media on your system. 6. As the system boots, press F11. 7. When prompted, select the media to perform a one-time boot.
8 Jumpers and connectors This topic provides specific information about the system jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable system and setup passwords. You must know the connectors on the system board to install components and cables correctly.
System board connectors Figure 75. System board connectors Table 28.
Table 28. System board connectors Item Connector Description 15 BATTERY Connector for the 3.
9 Troubleshooting your system Safety first — for you and your system CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
CAUTION: The memory modules are hot to touch for some time after the sled has been powered down. Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components. 5. Reseat the memory modules in their sockets. 6. Install the sled in the enclosure. 7. Turn on the sled. 8. Run the appropriate diagnostic test. For more information, see the Using system diagnostics section. If the test fails, see the Getting help section.
Troubleshooting Solid State Drives Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Troubleshooting an internal SD card Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
Related tasks Getting help on page 149 Troubleshooting the system board Prerequisites CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product. Steps 1.
NOTE: If the sled is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery. NOTE: Some software may cause the sled’s time to speed up or slow down. If the sled operates normally except for the time maintained by the System Setup, the problem may be caused by a software rather than by a defective battery.
10 Getting help Topics: • • Contacting Dell Accessing system information by using QRL Contacting Dell Dell provides several online and telephone-based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product, and some services may not be available in your area.
2. Use your smartphone or tablet to scan the model-specific Quick Resource (QR) code on your Dell PowerEdge system or in the Quick Resource Locator section. Quick Resource Locator Use the Quick Resource Locator (QRL) to get immediate access to system information and how-to videos. This can be done by visiting dell.com/QRL or by using your smartphone and a model specific Quick Resource (QR) code located on your Dell PowerEdge system. To try out the QR code, scan the following image. Figure 76.