Dell EMC PowerEdge C6420 Installation and Service Manual Regulatory Model: E43S Series Regulatory Type: E43S001 April 2021 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Dell EMC PowerEdge C6420 overview.......................................................................... 6 Supported configurations.................................................................................................................................................. 6 Back view of the PowerEdge C6420 sled..................................................................................................................... 8 Network ports indicator codes.......................
Processor and heat sink module....................................................................................................................................39 Removing a processor and heat sink module....................................................................................................... 40 Installing a processor and heat sink module..........................................................................................................
Chapter 5: Jumpers and connectors ........................................................................................... 86 System board jumper settings....................................................................................................................................... 86 System board connectors............................................................................................................................................... 86 Disabling forgotten password..................
1 Dell EMC PowerEdge C6420 overview The PowerEdge C6420 sled supports up to two Intel Xeon Scalable processors with 28 cores per processor. The sled also supports dedicated mezzanine, PCIe and Open Compute Project (OCP) adapters for expansion and connectivity. NOTE: The Intel Xeon Scalable processor with fabric connector is also known as Native Omnipath.
Figure 1. Supported configurations for PowerEdge C6420 Chassis configuration summary table Table 1. Chassis configuration summary table PE C6400 Chassis Config. PEC6420 support PEC6525 support 24 x 2.5" SAS/SATA Backplane Yes Yes 8 x 2.5" NVME + 16 X 2.5" SAS/SATA backplane Yes Yes 12 x 3.5" SAS/SATA Backplane Yes Yes Diskless No backplane Yes Yes Expander Backplane Yes No 24 x 2.
Back view of the PowerEdge C6420 sled Figure 2. Back view of the PowerEdge C6420 sled Table 2. Back panel features (continued) Item Indicator, button, or connector Icon Description 1 Mezzanine card slot N/A Enables you to connect mezzanine expansion cards. For more information, see the Dell EMC PowerEdge C6420 Technical Specifications on the product documentation page. 2 Sled release handle N/A Enables you to remove the sled from the enclosure.
Table 2. Back panel features Item Indicator, button, or connector Icon Description Technical Specifications on the product documentation page. 8 iDRAC Direct micro USB port 9 OCP or OPA card slot N/A Enables you to connect Open Compute Project (OCP) or Omni-Path Architecture (OPA) expansion cards. For more information, see the Dell EMC PowerEdge C6420 Technical Specifications on the product documentation page.
Table 3. QSFP port on OCP card indicator codes Connection State QSFP Upper green LED QSFP Lower green LED No link/Not Connected Off Off InfiniBand Physical Link - No Logical Link Green Off InfiniBand Logical Link - No Traffic Green Green InfiniBand Logical Link - Traffic Green Blink InfiniBand Physical Link Issue Blink Green Ethernet Link - No Traffic Green Green Ethernet - Traffic Green Blink NOTE: The LED blink speed varies according to the traffic bandwidth. Figure 4.
Sled to hard drive mapping Figure 5. Sled to drive mapping for 24 x 2.5-inch drive configuration 1. Drives 0–5 mapped to sled 1 3. Drives 12–17 mapped to sled 3 5. (Optional) NVMe hard drive location 2. Drives 6–11 mapped to sled 2 4. Drives 18–23 mapped to sled 4 Figure 6. Sled to drive mapping for 12 x 3.5-inch drive configuration 1. Drives 0–2 mapped to sled 1 3. Drives 6–8 mapped to sled 3 2. Drives 3–5 mapped to sled 2 4.
● Up to 12 SAS/SATA device of sled 1 and sled 3 in Zoning Mode (12+12) NOTE: ● Install expander firmware 2.07 or later to support these configurations ● The expander mode works only with a PERC card, and is not supported by the onboard SATA controller.
Locating the Service Tag of your system Your system is identified by a unique Express Service Code and Service Tag number. The Express Service Code and Service Tag are found on the back of the sled by pulling out the EST tag. This information is used by Dell to route support calls to the appropriate personnel. Figure 7. Locating the Service Tag of your system 1. information tag (top view) 3. information tag (bottom view) 5. iDRAC MAC address information label 2. Express Service Tag label 4.
System information label System board information Figure 8.
Mechanical overview Figure 9. Mechanical overview Memory information Figure 10.
Jumper settings Figure 11.
2 Initial system setup and configuration Topics: • • • Setting up your system iDRAC configuration Options to install the operating system Setting up your system Perform the following steps to set up your system: Steps 1. Unpack the system. 2. Install the system into the rack. For more information about installing the system into the rack, see the Rail Installation Guide at www.dell.com/poweredgemanuals. 3. Connect the peripherals to the system. 4. Connect the system to its electrical outlet. 5.
NOTE: To access iDRAC, ensure that you connect the ethernet cable to the iDRAC9 dedicated network port. You can also access iDRAC through the shared LOM mode, if you have opted for a system that has the shared LOM mode enabled. Log in to iDRAC You can log in to iDRAC as: ● iDRAC user ● Microsoft Active Directory user ● Lightweight Directory Access Protocol (LDAP) user The default user name and password are root and calvin. NOTE: You must have the iDRAC credentials to log in to iDRAC.
Table 6. Firmware and drivers Methods Location Using Dell OpenManage Deployment Toolkit (DTK) www.dell.com/openmanagemanuals > OpenManage Deployment Toolkit Using iDRAC virtual media www.dell.com/idracmanuals Downloading drivers and firmware Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management firmware on your system. Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware. Steps 1. Go to www.dell.
3 Installing and removing enclosure components Topics: • • • • • • • • • • • • • • • • • Safety instructions Before working inside your system After working inside your system Recommended tools Dell EMC PowerEdge C6420 sled PERC battery Air shroud System memory Support bracket Linking board and PCIe cable Processor and heat sink module Expansion cards M.
Steps 1. Power off the system, including all attached peripherals. 2. Disconnect the system from the electrical outlet and disconnect the peripherals. After working inside your system Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Install the sled into the enclosure. 2. Reconnect the peripherals and connect the system to the electrical outlet. 3. Power on the attached peripherals and then power on the system.
Figure 12. Sled Installation Guidelines Removing a sled Prerequisites 1. Follow the safety guidelines listed in Safety Instructions. NOTE: For optimized thermal performance, see Sled installation guidelines. NOTE: The procedure to remove a sled blank or a sled are the same. Steps Press the retaining latch and using the sled pull handle, slide the sled out of the enclosure horizontally. CAUTION: Ensure that the sled is supported with both hands while it is being slid out.
Figure 13. Removing a sled CAUTION: If you are permanently removing the sled, install a sled blank promptly. Operating the enclosure without a blank, for an extended time can result in overheating. Figure 14.
Next steps 1. Install the sled or Install a sled blank. Installing a sled Prerequisites 1. Follow the safety guidelines listed in Safety Instructions. NOTE: For optimized thermal performance, see Sled installation guidelines. Steps 1. Align the sled to the enclosure horizontally to insert the sled into the enclosure. Figure 15.
Figure 16. Installing a sled blank 2. Push the blue retention latch to slide the sled into the enclosure, and stop the sled at a distance of 20-30 mm before complete insertion of the sled as shown in the image below. CAUTION: To avoid any damages to the pins on the sled, do not force the sled into the enclosure. Follow the two-position insertion and gently slide the sled into the enclosure.
Figure 17. Stop the sled at a distance of 20-30 mm before complete insertion 3. Slide the blue retention latch gently, until the sled locks into the place. Next steps 1. Follow the procedure listed in After working inside your enclosure. NOTE: To add the Service Tag of the system board to match the Service Tag of the physical node, contact Dell Technical Support. PERC battery Removing the PERC battery Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions.
Figure 18. Removing the PERC battery Next steps 1. Install the PERC battery. Installing the PERC battery Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in After working inside your system. Install the sled from the enclosure. If applicable, connect the battery cable from the PERC card. Steps 1. Align and insert the non cable end of the PERC battery into the battery slot on the air shroud. 2. Press the battery until it locks into place.
Figure 19. Installing the PERC battery Next steps 1. If disconnected, connect the battery cable to the PERC card. 2. Follow the procedure listed in After working inside your system. Air shroud Removing the air shroud Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. If applicable, disconnect the battery cable from the PERC card. Steps 1. Press the clip on the air shroud to release the shroud from the sled.
Figure 20. Removing the air shroud Next steps 1. Install the air shroud. Installing the air shroud Prerequisites 1. Follow the safety guidelines listed in Safety instructions. Steps 1. Insert the air shroud into the sled, aligning the shroud hinge with slot on the sled. NOTE: Ensure that both the SATA cables are routed through the air shroud cable guide slot behind the air shroud latches. NOTE: Ensure that neither of the cables are pinched or pressed under the air shroud. 2.
Figure 21. Installing the air shroud Next steps 1. If disconnected, connect the battery cable to the PERC card. 2. Follow the procedure listed in After working inside your system. System memory System memory guidelines The PowerEdge system supports DDR4 registered DIMMs (RDIMMs) and Load Reduced DIMMs (LRDIMMs). System memory holds the instructions that are executed by the processor. Your system contains 16 memory sockets that are split into two sets of 8 sockets, one set per processor.
Table 7. Memory channels Processor Channel 0 Channel 1 Channel 2 Channel 3 Channel 4 Channel 5 Processor 2 Slots B1 and B7 Slots B2 Slots B3 Slots B8 and B4 Slots B5 Slots B6 General memory module installation guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory.
Table 8. Memory operating modes Memory Operating Mode Description Optimizer Mode The Optimizer Mode if enabled, the DRAM controllers operate independently in the 64-bit mode and provide optimized memory performance. Mirror Mode The Mirror Mode if enabled, the system maintains two identical copies of data in memory, and the total available system memory is one half of the total installed physical memory. Half of the installed memory is used to mirror the active memory modules.
Table 9. Memory population rules Processor Dual processor (Start with processor1. processor1 and processor 2 population should match) Configuration Memory population Memory population information Single rank sparing population order 1, 2, 3, 4, 5, 6, 7, 8 Populate in this order, odd amount per processor allowed. Requires two ranks or more per channel. Multi rank sparing population order 1, 2, 3, 4, 5, 6, 7, 8 Populate in this order, odd amount per processor allowed.
Figure 23. Removing a memory module Next steps 1. Install the memory module. CAUTION: If you are removing the memory module permanently, install a memory module blank. The procedure to install a memory module blank is similar to that of the memory module. Installing a memory module Prerequisites 1. Follow the safety guidelines listed in Safety instructions. Steps 1. Locate the appropriate memory module socket.
Figure 24. Installing a memory module Next steps 1. Install the air shroud. 2. Follow the procedure listed in After working inside your system. 3. To verify if the memory module has been installed properly, press F2 and navigate to System Setup Main Menu > System BIOS > Memory Settings. In the Memory Settings screen, the System Memory Size must reflect the updated capacity of the installed memory. 4. If the value is incorrect, one or more of the memory modules may not be installed properly.
Figure 25. Removing the support bracket Next steps 1. Install the support bracket. Installing the support bracket Prerequisites 1. Follow the safety guidelines listed in Safety instructions. Steps 1. Place the support bracket in the sled. 2. Using a Phillips #1 screwdriver, replace the screws to secure the bracket in place.
Figure 26. Installing the support bracket Next steps 1. Install the sled into the enclosure. 2. Follow the procedure listed in After working inside your system. Linking board and PCIe cable Removing the linking board and PCIe cables Prerequisites NOTE: Observe the routing of the cable as you remove it from the sled. Route the cable properly when you replace it to prevent the cable from being pinched or crimped. 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions.
Figure 27. Removing the linking board and SATA cable Next steps 1. Install the linking board and PCIe cables. Installing the linking board and PCIe cables Prerequisites NOTE: Observe the routing of the cable as you remove it from the sled. Route the cable properly when you replace it to prevent the cable from being pinched or crimped. 1. Follow the safety guidelines listed in Safety instructions. Steps 1.
Figure 28. Installing the linking board and SATA cable Next steps 1. Install the support bracket. 2. Install the air shroud. 3. Follow the procedure listed in After working inside your system. Processor and heat sink module CAUTION: This is a Field Replaceable Unit (FRU). Removal and installation procedures must be performed only by Dell certified service technicians.
Removing a processor and heat sink module Prerequisites WARNING: The heat sink may be hot to touch for some time after the system is powered off. Allow the heat sink to cool before removing it. 1. 2. 3. 4. 5. Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in After working inside your system. Remove the sled from the enclosure. Remove the air shroud. If installed, disconnect the fabric cable from the fabric processor.
Figure 29. Removing the processor and heat sink module Next steps 1. Install the processor and heat sink module. Installing a processor and heat sink module Prerequisites CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor. The heat sink is necessary to maintain proper thermal conditions. 1. Follow the safety guidelines listed in Safety instructions.. 2. If installed, remove the CPU dust cover. Steps 1.
2. Push the blue retention clips inward to allow the heat sink to drop into place. 3. Using the Torx #T30 screwdriver, tighten the screws on the heat sink in the order below: a. Partially tighten the first screw (approximately 3 turns). b. Tighten the second screw completely. c. Return to the first screw and tighten it completely. If the PHM slips off the blue retention clips when the screws are partially tightened, follow these steps to secure the PHM: a. Loosen both the heat sink screws completely. b.
Removing the fabric processor from the processor heat sink module Prerequisites WARNING: The heat sink may be hot to touch for some time after the system has been powered off. Allow the heat sink to cool before removing it. NOTE: This procedure is only for replacing a heat sink or a processor. This procedure should not be followed while replacing a system board. 1. 2. 3. 4. 5. Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system.
Figure 32. Removing the processor bracket Next steps 1. Install the fabric processor into the processor heat sink module. Installing the fabric processor into the processor heat sink module Prerequisites NOTE: In a sled which has been configured with mixed CPUs – a fabric processor installed in the CPU2 socket and a non-fabric processor installed in the CPU1 socket, you must connect the external Omnipath link cables to Port 2 on the OCP carrier card.
Figure 33. Installing the processor bracket 4. If you are using an existing heat sink, remove the thermal grease from the heat sink by using a clean lint-free cloth. CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket. 5. Use the thermal grease syringe included with your processor kit to apply the grease in a quadrilateral design on the top of the processor. NOTE: The thermal grease syringe is intended for single use only.
6. Place the heat sink on the processor and push down until the bracket locks onto the heat sink. NOTE: ● Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink. ● Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink on the processor and bracket. Figure 35. Installing the heat sink onto the processor Next steps 1. Install the processor and heat sink module. 2.
Figure 36. Loosening the processor bracket Figure 37.
Figure 38. Loosening the processor bracket 4. Lift the bracket and the processor away from the heat sink, and place the processor connector side down on the processor tray. 5. Flex the outer edges of the bracket to release the bracket from the processor. NOTE: Ensure that the processor and the bracket are placed in the tray after you remove the heat sink. Figure 39. Removing the processor bracket Next steps 1. Install the processor into the processor and heat sink module.. 2.
Installing the non-fabric processor into a processor and heat sink module Prerequisites NOTE: In a sled which has been configured with mixed CPUs – a fabric processor installed in the CPU2 socket and a non-fabric processor installed in the CPU1 socket, you must connect the external Omnipath link cables to Port 2 on the OCP carrier card. Follow the safety guidelines listed in Safety instructions. Steps 1. Place the processor in the processor tray.
Figure 41. Applying thermal grease on top of the processor 5. Place the heat sink on the processor and push down on the base of the heat sink until the bracket locks onto the heat sink. NOTE: ● Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink. ● Do not press on the heat sink fins. ● Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink onto the processor and bracket.
Figure 42. Installing the heat sink onto the processor Next steps 1. Install the processor and heat sink module. 2. Install the air shroud. 3. Follow the procedure listed in After working inside your system. Removing the fabric and sideband cables Prerequisites NOTE: The procedure to remove the carrier card is similar to removing an OCP card. NOTE: Route the fabric cable for CPU 2 under the heat sink of CPU1. 1. Follow the safety guidelines listed in Safety instructions. 2.
2. To disengage and release the fabric connector, pull the connector away from the processor. 3. Pressing the connector clips, release the side band cable from the connector and lift the cable away. Figure 43. Removing the fabric and sideband cables Next steps 1. Install the fabric and sideband cables.
Figure 44. Installing the fabric and sideband cables Next steps 1. Install the air shroud. 2. Follow the procedure listed in After working inside your system. Expansion cards NOTE: A missing or an unsupported expansion card riser logs an System Event Log (SEL) event. This does not prevent your system from powering on and no BIOS, POST messages or F1 or F2 pause is displayed. PCIe slot priority Table 11.
www.dell.com/poweredgemanuals . Table 12. Supported expansion cards Card type Form factor Link width Slot priority Maximum number of cards Intel-Kerby Flat mezzanine network card Mezzanine x8 3 1 Broadcom 25G SFP network card Mezzanine x8 3 1 H730P Mini controller card Mezzanine x8 1 1 H330 SAS controller adapter Mezzanine x8 1 1 HBA330 MINI controller adapter Mezzanine x8 1 1 12-GB SAS LPF HBA controller adapter LP x8 4 1 PM1725 1.
Table 12.
Removing the expansion card riser assembly Prerequisites NOTE: Install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps 1.
Figure 46. Installing the expansion card riser assembly Next steps 1. Follow the procedure listed in After working inside your system. Removing an expansion card Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove the expansion card riser assembly. Steps 1. Remove the screw that secures the expansion card to the assembly. 2.
Figure 47. Removing an expansion card Figure 48. Installing the expansion card filler bracket Next steps Install the expansion card or install the expansion card filler bracket.
Installing an expansion card Prerequisites CAUTION: Expansion cards can only be installed in the slots on the expansion card riser. Do not attempt to install expansion cards directly into the riser connector on the system board. 1. Follow the safety guidelines listed in Safety instructions. 2. Unpack the expansion card and prepare it for installation. For instructions, see the documentation accompanying the card. Steps 1. If installed, remove the filler bracket by performing the following steps: a.
Figure 50. Installing an expansion card Next steps 1. Install the expansion card riser assembly. 2. Follow the procedure listed in After working inside your system. Removing the riser card Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system. Remove the expansion card riser assembly. If installed, remove the expansion card. Steps 1.
Figure 51. Removing the riser card Next steps 1. Install the riser card. Installing the riser card Prerequisites 1. Follow the safety guidelines listed in Safety instructions. Steps 1. Place the riser card into the expansion card bracket. 2. Using the Phillips #2 screwdriver, tighten the screws that secure the riser card to the expansion card bracket.
Figure 52. Installing the riser card Next steps 1. If removed, install the expansion card. 2. Install the expansion card riser assembly. 3. Follow the procedure listed in After working inside your system. Removing the M.2 SATA x16 riser Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps 1. Using the Phillips #1 screwdriver, loosen the screw that secures the riser to the sled. 2.
Figure 53. Removing the M.2 SATA x16 riser Next steps 1. Install the M.2 SATA x16 riser. Installing the M.2 SATA x16 riser Prerequisites 1. Follow the safety guidelines listed in Safety instructions. Steps 1. Connect the data cable to the riser. 2. Insert the keyed end of the M.2 SATA riser into the lock on the system board. 3. Align and insert the edge connector into the connector on the system board. 4. Using the Phillips #2 screwdriver, tighten the screw to secure the riser to the sled.
Figure 54. Installing the M.2 SATA x16 riser Next steps 1. Follow the procedure listed in After working inside your system. Removing the M.2 SATA card Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system. If applicable, remove the expansion card riser assembly. Remove the M.2 x16 riser or install the M.2 SATA x8 mezzanine card. NOTE: The procedure to remove the M.
Figure 55. Removing the M.2 SATA card from the M.2 SATA x16 riser Figure 56. Removing the M.2 SATA card from the x8 mezzanine card Next steps 1. Install the M.2 SATA card . Installing the M.2 SATA card Prerequisites 1. Follow the safety guidelines listed in Safety instructions. Steps 1. Insert the edge connector of the M.2 SATA card into the connector on the board, and push the card in. 2. Using the Phillips #1 screwdriver, secure the card in place.
Figure 57. Installing the M.2 SATA card on the SATA x16 riser Figure 58. Installing the M.2 SATA card on the SATA x8 mezzanine card Next steps 1. If removed, install the expansion card riser assembly. 2. Install the M.2 x16 riser or install the M.2 SATA x8 mezzanine card. NOTE: The procedure to install the M.2 SATA x8 mezzanine card is similar to installing a mezzanine card. 3. Follow the procedure listed in After working inside your system. M.
Removing the M.2 SATA x16 riser Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove the sled from the enclosure. Steps 1. Using the Phillips #1 screwdriver, loosen the screw that secures the riser to the sled. 2. Lift the riser up to disengage the riser from the connector on the system board. 3. Disconnect the data cable from the riser. Figure 59. Removing the M.
Figure 60. Installing the M.2 SATA x16 riser Next steps 1. Install the sled into the enclosure. 2. Follow the procedure listed in After working inside your system. Removing the M.2 SATA card Prerequisites 1. 2. 3. 4. 5. Follow the safety guidelines listed in Safety instructions.. Follow the procedure listed in Before working inside your system. Remove the sled from the enclosure. If applicable, remove the expansion card riser assembly. Remove the M.2 x16 riser or the M.2 SATA x8 mezzanine card.
Figure 61. Removing the M.2 SATA card from the M.2 SATA x16 riser Figure 62. Removing the M.2 SATA card from the x8 mezzanine card Next steps Install the M.2 SATA card. Installing the M.2 SATA card Prerequisites 1. Follow the safety guidelines listed in Safety instructions. Steps 1. Insert the edge connector of the M.2 SATA card into the connector on the board, and push the card in. 2. Using the Phillips #1 screwdriver, secure the card in place.
Figure 63. Installing the M.2 SATA card on the SATA x16 riser Figure 64. Installing the M.2 SATA card on the SATA x8 mezzanine card Next steps 1. If removed, install the expansion card riser assembly. 2. Install the M.2 x16 riser or the M.2 SATA x8 mezzanine card. NOTE: The procedure to install the M.2 SATA x8 mezzanine card is similar to removing a mezzanine card. 3. Install the sled into the enclosure. 4. Follow the procedure listed in After working inside your system.
Mezzanine and OCP cards Removing a mezzanine card Prerequisites NOTE: The procedure to remove the mezzanine blank is similar to the removal of a mezzanine card. 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove the expansion card riser assembly. Steps 1. Remove the screws that secure the mezzanine card to the sled. 2. Lift the mezzanine card out of the sled.
Figure 65. Removing a mezzanine card Next steps 1. Install the mezzanine card or install the mezzanine card filler bracket. Installing a mezzanine card Prerequisites NOTE: The procedure to install the mezzanine blank is similar to the removal of a mezzanine card. 1. Follow the safety guidelines listed in Safety instructions. Steps 1. Attach and secure the mezzanine card bracket to the mezzanine card. 2.
4. Using the Phillips #2 screwdriver, secure the mezzanine card and bracket assembly to the sled using screws. Figure 66. Installing a mezzanine card Next steps 1. Install the mezzanine card or install the mezzanine card filler bracket. 2. Install the expansion card riser assembly 3. Follow the procedure listed in After working inside your system. Removing the mezzanine card bridge board Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions.
Steps Pull the mezzanine card bridge board away from the mezzanine card slot on the system board. Figure 67. Removing the mezzanine card bridge board Next steps 1. Install the mezzanine card board bridge. Installing the mezzanine card bridge board Prerequisites 1. Follow the safety guidelines listed in Safety instructions. Steps Insert the mezzanine card bridge board into the mezzanine slot on the system board. Figure 68.
Next steps 1. Install the mezzanine card. 2. Install the expansion card riser assembly. 3. Follow the procedure listed in After working inside your system. Removing the OCP card Prerequisites NOTE: The procedure to remove the mezzanine blank is similar to the removal of a mezzanine card. 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove the mezzanine card. Steps 1.
3. Push down to lock the card in place. Figure 70. Installing the OCP card Next steps 1. Install the mezzanine card. 2. Follow the procedure listed in After working inside your system. System battery Replacing system battery Prerequisites WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. For more information, see the safety information that shipped with your system.
Figure 71. Removing system battery Next steps 1. Install the system battery. Installing the system battery Prerequisites WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. For more information, see the safety information that shipped with your system. NOTE: Battery is a Field Replaceable Unit (FRU).
Figure 72. Installing the system battery Next steps 1. 2. 3. 4. 5. If removed, install the expansion card riser. Follow the procedure listed in After working inside your system. While booting, press F2 to enter System Setup and ensure that the battery is operating properly. Enter the correct time and date in the System Setup Time and Date fields. Exit System Setup. System board Removing the system board Prerequisites CAUTION: Do not attempt to remove the TPM plug-in module from the system board.
Figure 73. Removing the system board Next steps 1. Install the system board. Installing system board Prerequisites Follow the safety guidelines listed in Safety instructions CAUTION: To avoid damage to the system board, ensure that the system board does not touch the side walls of the sled chassis, while sliding the system board into the sled. Steps 1. Holding the system board by the edges, slide the system board into the sled. 2. Install the screws that secure the system board to the sled.
Figure 74. Installing system board Next steps 1. If not installed, install the Trusted Platform Module (TPM). For information about how to install the TPM, see the Installing the Trusted Platform Module section. For more information about the TPM, see the Trusted Platform Module section. NOTE: The TPM plug-in module that is once installed is attached to the system board and cannot be removed.
BIOS detects a new system board and the Service Tag in the backup flash device rSPI card, BIOS prompts the user to restore the backup information. About this task NOTE: To enable the easy restore feature, Riser1 must be installed. Steps 1. Turn on the system. If BIOS detects a new system board, and if the Service Tag is present in the backup flash devicerSPI card, BIOS displays the Service Tag, the status of the license, and the UEFI Diagnostics version. 2.
About this task CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or System Setup. Work with the customer to create and safely store this recovery key. When replacing this system board, you must supply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives.
The TPM Status changes to Enabled, Activated. Initializing the TPM 1.2 for TXT users Steps 1. While booting your system, press F2 to enter System Setup. 2. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 3. From the TPM Security option, select On with Pre-boot Measurements. 4. From the TPM Command option, select Activate. 5. Save the settings. 6. Restart your system. 7. Enter System Setup again. 8.
4 System diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
Menu Description Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
5 Jumpers and connectors This topic provides specific information about the jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and setup passwords. You must know the connectors on the system board to install components and cables correctly.
Table 13.
6 Getting help Topics: • • • • • Contacting Dell EMC Documentation feedback Accessing system information by using QRL Receiving automated support with SupportAssist Recycling or End-of-Life service information Contacting Dell EMC Dell EMC provides several online and telephone based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog.
● Reference materials, including the Installtion and Service Manual, and mechanical overview ● Your system service tag to quickly access your specific hardware configuration and warranty information ● A direct link to Dell to contact technical assistance and sales teams Steps 1. Go to www.dell.com/qrl and navigate to your specific product or 2. Use your smartphone or tablet to scan the model-specific Quick Resource (QR) code on your system or in the Quick Resource Locator section.
7 Documentation resources This section provides information about the documentation resources for your PowerEdgeC6420system. To view the document that is listed in the documentation resources table: ● From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table. 2. Click the required product or product version. NOTE: To locate the product name and model, see the front of your system. 3. On the Product Support page, click Manuals & documents.
Table 14. Documentation resources Task Document Location For information about installing the operating system, see the operating system documentation. https://www.dell.com/ operatingsystemmanuals Managing your system For information about systems management software offered by Dell, see the Dell OpenManage Systems Management Overview Guide. For information about setting up, using, and troubleshooting OpenManage, see the Dell OpenManage Server Administrator User’s Guide. www.dell.
Table 14. Documentation resources Task Document Location Troubleshooting your system For information about identifying and troubleshooting the PowerEdge C6420system issues, see the Server Troubleshooting Guide. https://www.dell.
