Dell EMC PowerEdge C6420 Installation and Service Manual Regulatory Model: E43S Series Regulatory Type: E43S001 July 2020 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2017 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Dell EMC PowerEdge C6420 overview...........................................................................7 Supported configurations.................................................................................................................................................. 7 Back view of the PowerEdge C6420 sled..................................................................................................................... 8 Network ports indicator codes.......................
System BIOS..................................................................................................................................................................41 iDRAC Settings utility.................................................................................................................................................60 Device Settings.......................................................................................................................................................
Installing the expansion card riser assembly......................................................................................................... 98 Removing an expansion card.................................................................................................................................... 99 Installing an expansion card.................................................................................................................................... 100 Removing the riser card.........
Receiving automated support with SupportAssist ................................................................................................. 130 Recycling or End-of-Life service information...........................................................................................................
1 Dell EMC PowerEdge C6420 overview The PowerEdge C6420 sled supports up to two Intel Xeon Scalable processors with 28 cores per processor. The sled also supports dedicated mezzanine, PCIe and Open Compute Project (OCP) adapters for expansion and connectivity. NOTE: The Intel Xeon Scalable processor with fabric connector is also known as Native Omnipath.
Figure 1. Supported configurations for PowerEdge C6420 Back view of the PowerEdge C6420 sled Figure 2.
Table 1. Back panel features Item Indicator, button, or connector Icon Description 1 Mezzanine card slot N/A Enables you to connect mezzanine expansion cards. For more information, see the Technical specifications section. 2 Sled release handle N/A Enables you to remove the sled from the enclosure. 3 Low Profile PCIe card slot N/A Enables you to connect PCI Express expansion cards. For more information, see the Technical specifications section.
Table 1. Back panel features (continued) Item Indicator, button, or connector 12 USB 3.0 port (2) Icon Description The USB ports are 9-pin and 3.0-compliant. These ports enable you to connect USB devices to the system. Network ports indicator codes Figure 3. LAN indicators on the QSFP OCP card 1. Link indicator 2. Activity indicator Table 2.
Figure 4. Ethernet port indicator codes 1. Speed indicator 2. Link and activity indicator Table 3. Ethernet port indicator codes Convention Status Condition A Link and activity indicators are off The NIC is not connected to the network. B Link indicator is green The NIC is connected to a valid network at its maximum port speed. C Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed.
Figure 6. Sled to drive mapping for 12 x 3.5-inch drive configuration 1. Drives 0–2 mapped to sled 1 3. Drives 6–8 mapped to sled 3 2. Drives 3–5 mapped to sled 2 4. Drives 9–11 mapped to sled 4 NOTE: The warranty of the drives are linked to the Service Tag of the corresponding sled. Expander zoning A SAS expander board allows higher, single-volume hard drive configurations. An integrated expander device expands each sleds hard drive footprint.
NOTE: ● Install expander firmware 2.07 or later to support these configurations ● The expander mode works only with a PERC card, and is not supported by the onboard SATA controller. Locating the Service Tag of your system Your system is identified by a unique Express Service Code and Service Tag number. The Express Service Code and Service Tag are found on the back of the sled by pulling out the EST tag. This information is used by Dell to route support calls to the appropriate personnel. Figure 7.
System information label System board information Figure 8.
Mechanical overview Figure 9. Mechanical overview Memory information Figure 10.
Jumper settings Figure 11.
2 Documentation resources This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell EMC support site: 1. Click the documentation link that is provided in the Location column in the table. 2. Click the required product or product version. NOTE: To locate the product name and model, see the front of your system. 3. On the Product Support page, click Manuals & documents.
Table 4. Additional documentation resources for your system (continued) Task Document Location To identify the version of iDRAC available on your system, on the iDRAC web interface, click ? > About. For information about installing the www.dell.com/ operating system, see the operatingsystemmanuals operating system documentation. Managing your system For information about systems management software offered by Dell, see the Dell OpenManage Systems Management Overview Guide.
Table 4. Additional documentation resources for your system (continued) Task Document Location and agents that monitor system components, see the Error Code Lookup. Troubleshooting your For information about identifying system and troubleshooting the PowerEdge server issues, see the Server Troubleshooting Guide. www.dell.
3 Technical specifications The technical and environmental specifications of your system are outlined in this section. Topics: • • • • • • • • • • Dimensions of the Dell EMC PowerEdge C6420 sled Chassis weight Processor specifications Supported operating systems System battery Expansion bus specifications Memory specifications Drives and storage specifications Video specifications Environmental specifications Dimensions of the Dell EMC PowerEdge C6420 sled Figure 12.
Table 6. Chassis weight of the enclosure with the sleds (continued) System Maximum weight (with all sleds and drives) No backplane systems 34.56 Kg (76.19 lb) Processor specifications The Dell EMC PowerEdge C6420 sled supports up to two Intel Xeon Scalable processor in each of the four independent sleds. Each processor supports up to 28 cores. NOTE: The fabric processor must be installed in the processor 2 socket in a mixed configuration of fabric and non-fabric processors.
Memory specifications Table 8.
Table 11. Supported video resolution options Resolution Refresh rate (Hz) Color depth (bits) 1024 x 768 60 up to 24 1280 x 800 60 up to 24 1280 x 1024 60 up to 24 1360 x 768 60 up to 24 1440 x 900 60 up to 24 Environmental specifications The sections below contains information about the environmental specifications of the system.
Table 13.
Table 13. Maximum continuous operating temperature for nonfabric dual processor configuration (continued) TDP Watts 125 W 115 W Process or model Heat sink model Max memo ry/ proce ssor 6240 CPU1: JYKMM | CPU2: V2DRD CPU1: 8| CPU2: 8 21 6242 CPU1: JYKMM | CPU2: V2DRD CPU1: 8| CPU2: 8 6244 CPU1: FMM2M | CPU2: V2DRD 3.5-inch chassis 12x Drive s 8x 4x Drive Drive s s No-BP Chassis 2.
Table 13.
Table 13. Maximum continuous operating temperature for nonfabric dual processor configuration (continued) TDP Watts 70 W Process or model Heat sink model Max memo ry/ proce ssor 4208 CPU1: JYKMM | CPU2: V2DRD CPU1: 8| CPU2: 8 35 35 3204 CPU1: JYKMM | CPU2: V2DRD CPU1: 8| CPU2: 8 35 4209T CPU1: JYKMM | CPU2: V2DRD CPU1: 8| CPU2: 8 35 3.5-inch chassis 12x Drive s 8x 4x Drive Drive s s No-BP Chassis 2.
Table 14. Maximum continuous operating temperature for non-fabric single processor configuration (continued) TDP Watts Processo r model 150 W 125W 115 W 28 No-BP Chassis 2.
Table 14. Maximum continuous operating temperature for non-fabric single processor configuration (continued) TDP Watts Processo r model 85 W 70 W Heat sink model Max 3.5-inch chassis memor y/ 12x 8x 4x proces Drive Driv Driv sor s es es No-BP Chassis 2.
Table 15. Configuration Restrictions with Mellanox Navi Dual Port Card with Active (Optical) connectivity (continued) 3.5-inch chassis TDP Watts No-BP Chassis 2.
Table 17. Configuration Restrictions with Intel NVMe SSD AIC P4800X 3.5-inch chassis TDP Watts No-BP Chassis 2.
Table 18. Expanded operating temperature (continued) Expanded operating temperature Specifications 5°C-45°C for a maximum of 1% of its annual operating hours. For temperatures between 40°C-45°C, derate maximum allowable temperature by 1°C per 125 m above 950 m (1°F per 228 ft). NOTE: When operating in the expanded temperature range, system performance may be impacted. NOTE: When operating in the expanded temperature range, ambient temperature warnings may be reported in the System Event Log.
NOTE: Some configurations require a lower ambient temperature for more information, see the Standard operating temperature specifications. Thermal restrictions Table 22. Thermal restrictions matrix for dual processors Maximum continuous operating inlet temperature (°C) 3.5" Chassis TDP Watt s Proc No. DPN Max 12x 8x 4x of DIM HDDs HDDs HDDs CPU M Heat count Sinks s 165W 6238 R CPU1: CPU1: | 8| CPU2 CPU2 : :8 6240 R CPU1: CPU1: Not | 8| Suppo CPU2 CPU2 rted : :8 6230 R 2.
Table 22. Thermal restrictions matrix for dual processors (continued) Maximum continuous operating inlet temperature (°C) CPU2 CPU2 :8 :8 95W 4210T CPU1: CPU1: | 8| CPU2 CPU2 : :8 30 35 35 35 35 35 35 35 35 35 85W 3206 R 35 35 35 35 35 35 35 35 35 35 CPU1: CPU1: | 8| CPU2 CPU2 : :8 Table 23. Thermal restrictions matrix for single processor Maximum continuous operating inlet temperature (°C) 3.5" Chassis 2.5" Chassis No-BP Chassi s TDP Watts Proc No.
Table 23.
Maximum vibration specifications Table 26. Maximum vibration specifications Maximum vibration Specifications Operating 0.26 Grms at 5 Hz to 350 Hz (all operation orientations). Storage 1.88 Grms at 10 Hz to 500 Hz for 15 min (all six sides tested). Maximum shock specifications Table 27. Maximum shock specifications Maximum shock Specifications Operating 24 executed shock pulses 6 G in the positive and negative x, y, z axis for up to 11 ms (four pulses on each side of the system).
4 Initial system setup and configuration Topics: • • • Setting up your system iDRAC configuration Options to install the operating system Setting up your system Perform the following steps to set up your system: Steps 1. Unpack the system. 2. Install the system into the rack. For more information about installing the system into the rack, see the Rail Installation Guide at www.dell.com/poweredgemanuals. 3. Connect the peripherals to the system. 4. Connect the system to its electrical outlet. 5.
NOTE: To access iDRAC, ensure that you connect the ethernet cable to the iDRAC9 dedicated network port. You can also access iDRAC through the shared LOM mode, if you have opted for a system that has the shared LOM mode enabled. Log in to iDRAC You can log in to iDRAC as: ● iDRAC user ● Microsoft Active Directory user ● Lightweight Directory Access Protocol (LDAP) user The default user name and password are root and calvin. NOTE: You must have the iDRAC credentials to log in to iDRAC.
Table 30. Firmware and drivers (continued) Methods Location Using Dell OpenManage Deployment Toolkit (DTK) www.dell.com/openmanagemanuals > OpenManage Deployment Toolkit Using iDRAC virtual media www.dell.com/idracmanuals Downloading drivers and firmware Dell EMC recommends that you download and install the latest BIOS, drivers, and systems management firmware on your system. Prerequisites Ensure that you clear the web browser cache before downloading the drivers and firmware. Steps 1. Go to www.dell.
5 Pre-operating system management applications You can manage basic settings and features of a system without booting to the operating system by using the system firmware.
System Setup details The System Setup Main Menu screen details are explained as follows: Option Description System BIOS Enables you to configure BIOS settings. iDRAC Settings Enables you to configure the iDRAC settings. The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI (Unified Extensible Firmware Interface). You can enable or disable various iDRAC parameters by using the iDRAC settings utility.
Option Description Network Settings Provides options to manage the UEFI network settings and boot protocols. Legacy network settings are managed from the Device Settings menu. Integrated Devices Provides options to manage integrated device controllers and ports, specifies related features and options. Serial Communication Provides options to manage the serial ports, their related features and options.
Option Description System Service Tag Specifies the system Service Tag. System Manufacturer Specifies the name of the system manufacturer. System Manufacturer Contact Information Specifies the contact information of the system manufacturer. System CPLD Version Specifies the current version of the system complex programmable logic device (CPLD) firmware. UEFI Compliance Version Specifies the UEFI compliance level of the system firmware.
Option Description System Memory Testing Specifies whether the system memory tests are run during system boot. Options are Enabled and Disabled. This option is set to Disabled by default. Dram Refresh Delay By enabling the CPU memory controller to delay running the REFRESH commands, you can improve the performance for some workloads. By minimizing the delay time, it is ensured that the memory controller runs the REFRESH command at regular intervals.
Option Description Logical Processor Enables or disables the logical processors and displays the number of logical processors. If this option is set to Enabled, the BIOS displays all the logical processors. If this option is set to Disabled, the BIOS displays only one logical processor per core. This option is set to Enabled by default. Virtualization Technology Enables or disables the virtualization technology for the processor. This option is set to Enabled by default.
Option Description Processor n NOTE: Depending on the number of processors, there might be up to two processors listed. The following settings are displayed for each processor that is installed in the system: Option Description Family-ModelStepping Specifies the family, model, and stepping of the processor as defined by Intel. Brand Specifies the brand name. Level 2 Cache Specifies the total L2 cache. Level 3 Cache Specifies the total L3 cache.
Option Description For AHCI Mode or RAID Mode, BIOS support is always enabled. Option Description Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the drive. This field is undefined for removable media devices such as optical drives. NVMe Settings The NVMe settings enable you to set the NVMe drives to either RAID mode or Non-RAID mode.
NOTE: You must use only the UEFI boot mode in order to boot from NVMe drives. ● BIOS: The BIOS Boot Mode is the legacy boot mode. It is maintained for backward compatibility. Viewing Boot Settings To view the Boot Settings screen, perform the following steps: Steps 1. Power on, or restart your system. 2.
Boot Options Enable/Disable Enables you to select the enabled or disabled boot devices. Choosing system boot mode The BIOS boot mode (the default), is the standard BIOS-level boot interface. NOTE: The system also supports the UEFI boot mode. NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode.
Network Settings screen details The Network Settings screen details are explained as follows: About this task Option UEFI PXE Settings PXE Device n Settings(n = 1 to 4) UEFI HTTP Settings Description Options Description PXE Device n (n = 1 to 4) Enables or disables the device. When enabled, a UEFI PXE boot option is created for the device. Enables you to control the configuration of the PXE device. Table 31.
Integrated Devices You can use the Integrated Devices screen to view and configure the settings of all integrated devices including the video controller, integrated RAID controller, and the USB ports. Viewing Integrated Devices To view the Integrated Devices screen, perform the following steps: Steps 1. Power on, or restart your system. 2.
Option Description SR-IOV Global Enable Enables or disables the BIOS configuration of Single Root I/O Virtualization (SR-IOV) devices. This option is set to Enabled by default. OS Watchdog Timer If your system stops responding, this watchdog timer aids in the recovery of your operating system. When this option is set to Enabled, the operating system initializes the timer. When this option is set to Disabled (the default), the timer does not have any effect on the system.
3. On the System Setup Main Menu screen, click System BIOS. 4. On the System BIOS screen, click Serial Communication. Serial Communication details About this task The Serial Communication screen details are explained as follows: Option Description Serial Port Address Enables you to set the port address for serial device. This field sets the serial port address to either COM1 or COM2 (COM1=0x3F8, COM2=0x2F8). NOTE: You can use only Serial Device 2 for the Serial Over LAN (SOL) feature.
Option Description System Profile Sets the system profile. If you set the System Profile option to a mode other than Custom, the BIOS automatically sets the rest of the options. You can only change the rest of the options if the mode is set to Custom.This option is set to Performance Per Watt (DAPC) by default. DAPC is Dell Active Power Controller.Other options include Performance Per Watt (OS), Performance, and Workstation Performance.
Option Description configuration in active directory or Method 3 for QoS knobs and is recommended for 1 DIMM per channel configuration. This option is set to Disabled by default. Intel Persistent Memory Performance Setting Enables you to select the NVMe performance settings depending on the workload behavior. If this option is set to BW Optimized, the performance is optimized for DDR and DDRT bandwidth. If this option is set to Latency Optimized, the performance is better DDR latency.
Option Description deactivated. When set to Clear, all the contents of the TPM are cleared. This option is set to None by default. CAUTION: Clearing the TPM results in the loss of all keys in the TPM. The loss of TPM keys may affect booting to the operating system. This field is read-only when TPM Security is set to Off. The action requires an additional reboot before it can take effect. Intel(R) TXT Enables you to set the Intel Trusted Execution Technology (TXT) option.
Option Description Options Description Deployed Mode Deployed Mode is the most secure mode. In Deployed Mode, PK must be installed and the BIOS performs signature verification on programmatic attempts to update policy objects. Deployed Mode restricts the programmatic mode transitions. Secure Boot Policy Summary Specifies the list of certificates and hashes that secure boot uses to authenticate images. Secure Boot Custom Policy Settings Configures the Secure Boot Custom Policy.
Next steps When Password Status is set to Locked, type the system password and press Enter when prompted at reboot. NOTE: If an incorrect system password is typed, the system displays a message and prompts you to reenter your password. You have three attempts to type the correct password. After the third unsuccessful attempt, the system displays an error message that the system has stopped functioning and must be turned off.
Redundant OS Control In the Redundant OS Control screen you can set the redundant OS information. This enables you to set up a physical recovery disk on the system. Viewing Redundant OS Control To view the Redundant OS Control screen, perform the following steps: Steps 1. Power on, or restart your system. 2.
Miscellaneous Settings You can use the Miscellaneous Settings screen to perform specific functions such as updating the asset tag and changing the system date and time. Viewing Miscellaneous Settings To view the Miscellaneous Settings screen, perform the following steps: Steps 1. Power on, or restart your system. 2.
For more information about using iDRAC, see Dell Integrated Dell Remote Access Controller User's Guide at www.dell.com/ poweredgemanuals.
Menu item Description One-shot Boot Menu Enables you to access boot menu, where you can select a one-time boot device to boot from. Launch System Setup Enables you to access System Setup. Launch Lifecycle Controller Exits the Boot Manager and invokes the Dell Lifecycle Controller program. System Utilities Enables you to launch System Utilities menu such as System Diagnostics and UEFI shell. One-shot UEFI boot menu One-shot UEFI boot menu enables you to select a boot device to boot from.
6 Installing and removing enclosure components Topics: • • • • • • • • • • • • • • • • • Safety instructions Before working inside your system After working inside your system Recommended tools Dell EMC PowerEdge C6420 sled PERC battery Air shroud System memory Support bracket Linking board and PCIe cable Processor and heat sink module Expansion cards M.
Steps 1. Power off the system, including all attached peripherals. 2. Disconnect the system from the electrical outlet and disconnect the peripherals. After working inside your system Prerequisites Follow the safety guidelines listed in Safety instructions. Steps 1. Install the sled into the enclosure. 2. Reconnect the peripherals and connect the system to the electrical outlet. 3. Power on the attached peripherals and then power on the system.
Figure 13. Sled Installation Guidelines Removing a sled Prerequisites 1. Follow the safety guidelines listed in Safety Instructions. NOTE: For optimized thermal performance, see Sled installation guidelines. NOTE: The procedure to remove a sled blank or a sled are the same. Steps Press the retaining latch and using the sled pull handle, slide the sled out of the enclosure horizontally. CAUTION: Ensure that the sled is supported with both hands while it is being slid out.
Figure 14. Removing a sled CAUTION: If you are permanently removing the sled, install a sled blank promptly. Operating the enclosure without a blank, for an extended time can result in overheating. Figure 15.
Next steps 1. Install the sled or Install a sled blank. Installing a sled Prerequisites 1. Follow the safety guidelines listed in Safety Instructions. NOTE: For optimized thermal performance, see Sled installation guidelines. Steps Slide the sled into the enclosure horizontally, ensuring that the sled is supported from beneath until it locks into place. NOTE: To avoid any damages to the pins on the sled, do not force the sled into the enclosure. Figure 16.
Figure 17. Installing a sled blank PERC battery Removing the PERC battery Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system. Remove the sled from the enclosure. If applicable, disconnect the battery cable from the PERC card. CAUTION: Do not hold the battery cable and lift the battery out. Steps Holding the cable end of the battery, lift the battery out of the air shroud.
Figure 18. Removing the PERC battery Next steps 1. Install the PERC battery. Installing the PERC battery Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in After working inside your system. Install the sled from the enclosure. If applicable, connect the battery cable from the PERC card. Steps 1. Align and insert the non cable end of the PERC battery into the battery slot on the air shroud. 2. Press the battery until it locks into place.
Figure 19. Installing the PERC battery Next steps 1. If disconnected, connect the battery cable to the PERC card. 2. Follow the procedure listed in After working inside your system. Air shroud Removing the air shroud Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. If applicable, disconnect the battery cable from the PERC card. Steps 1. Press the clip on the air shroud to release the shroud from the sled.
Figure 20. Removing the air shroud Next steps 1. Install the air shroud. Installing the air shroud Prerequisites 1. Follow the safety guidelines listed in Safety instructions. Steps 1. Insert the air shroud into the sled, aligning the shroud hinge with slot on the sled. NOTE: Ensure that both the SATA cables are routed through the air shroud cable guide slot behind the air shroud latches. NOTE: Ensure that neither of the cables are pinched or pressed under the air shroud. 2.
Figure 21. Installing the air shroud Next steps 1. If disconnected, connect the battery cable to the PERC card. 2. Follow the procedure listed in After working inside your system. System memory System memory guidelines The PowerEdge system supports DDR4 registered DIMMs (RDIMMs) and Load Reduced DIMMs (LRDIMMs). System memory holds the instructions that are executed by the processor. Your system contains 16 memory sockets that are split into two sets of 8 sockets, one set per processor.
Table 34. Memory channels (continued) Processor Channel 0 Channel 1 Channel 2 Channel 3 Channel 4 Channel 5 Processor 2 Slots B1 and B7 Slots B2 Slots B3 Slots B8 and B4 Slots B5 Slots B6 General memory module installation guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory.
Mode-specific guidelines The configurations allowed depend on the memory mode selected in the System BIOS. Table 35. Memory operating modes Memory Operating Mode Description Optimizer Mode The Optimizer Mode if enabled, the DRAM controllers operate independently in the 64-bit mode and provide optimized memory performance.
Optimizer Mode This mode supports Single Device Data Correction (SDDC) only for memory modules that use x4 device width. It does not impose any specific slot population requirements. ● Dual processor: Populate the slots in round robin sequence starting with processor 1. NOTE: Processor 1 and processor 2 population should match. Table 36.
Steps 1. Locate the appropriate memory module socket. CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the memory module or metallic contacts. 2. Push the ejectors outward on both ends of the memory module socket to release the memory module from the socket. 3. Lift and remove the memory module from the system. Figure 23. Removing a memory module Next steps 1. Install the memory module.
Figure 24. Installing a memory module Next steps 1. Install the air shroud. 2. Follow the procedure listed in After working inside your system. 3. To verify if the memory module has been installed properly, press F2 and navigate to System Setup Main Menu > System BIOS > Memory Settings. In the Memory Settings screen, the System Memory Size must reflect the updated capacity of the installed memory. 4. If the value is incorrect, one or more of the memory modules may not be installed properly.
Figure 25. Removing the support bracket Next steps 1. Install the support bracket. Installing the support bracket Prerequisites 1. Follow the safety guidelines listed in Safety instructions. Steps 1. Place the support bracket in the sled. 2. Using a Phillips #1 screwdriver, replace the screws to secure the bracket in place.
Figure 26. Installing the support bracket Next steps 1. Install the sled into the enclosure. 2. Follow the procedure listed in After working inside your system. Linking board and PCIe cable Removing the linking board and PCIe cables Prerequisites NOTE: Observe the routing of the cable as you remove it from the sled. Route the cable properly when you replace it to prevent the cable from being pinched or crimped. 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions.
Figure 27. Removing the linking board and SATA cable Next steps 1. Install the linking board and PCIe cables. Installing the linking board and PCIe cables Prerequisites NOTE: Observe the routing of the cable as you remove it from the sled. Route the cable properly when you replace it to prevent the cable from being pinched or crimped. 1. Follow the safety guidelines listed in Safety instructions. Steps 1.
Figure 28. Installing the linking board and SATA cable Next steps 1. Install the support bracket. 2. Install the air shroud. 3. Follow the procedure listed in After working inside your system. Processor and heat sink module CAUTION: This is a Field Replaceable Unit (FRU). Removal and installation procedures must be performed only by Dell certified service technicians.
Removing a processor and heat sink module Prerequisites WARNING: The heat sink may be hot to touch for some time after the system is powered off. Allow the heat sink to cool before removing it. 1. 2. 3. 4. 5. Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in After working inside your system. Remove the sled from the enclosure. Remove the air shroud. If installed, disconnect the fabric cable from the fabric processor.
Figure 29. Removing the processor and heat sink module Next steps 1. Install the processor and heat sink module. Installing a processor and heat sink module Prerequisites CAUTION: Never remove the heat sink from a processor unless you intend to replace the processor. The heat sink is necessary to maintain proper thermal conditions. 1. Follow the safety guidelines listed in Safety instructions.. 2. If installed, remove the CPU dust cover. Steps 1.
2. Push the blue retention clips inward to allow the heat sink to drop into place. 3. Using the Torx #T30 screwdriver, tighten the screws on the heat sink in the order below: a. Partially tighten the first screw (approximately 3 turns). b. Tighten the second screw completely. c. Return to the first screw and tighten it completely. If the PHM slips off the blue retention clips when the screws are partially tightened, follow these steps to secure the PHM: a. Loosen both the heat sink screws completely. b.
Removing the fabric processor from the processor heat sink module Prerequisites WARNING: The heat sink may be hot to touch for some time after the system has been powered off. Allow the heat sink to cool before removing it. NOTE: This procedure is only for replacing a heat sink or a processor. This procedure should not be followed while replacing a system board. 1. 2. 3. 4. 5. Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system.
Figure 32. Removing the processor bracket Next steps 1. Install the fabric processor into the processor heat sink module. Installing the fabric processor into the processor heat sink module Prerequisites NOTE: In a sled which has been configured with mixed CPUs – a fabric processor installed in the CPU2 socket and a nonfabric processor installed in the CPU1 socket, you must connect the external Omnipath link cables to Port 2 on the OCP carrier card.
Figure 33. Installing the processor bracket 4. If you are using an existing heat sink, remove the thermal grease from the heat sink by using a clean lint-free cloth. CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket. 5. Use the thermal grease syringe included with your processor kit to apply the grease in a quadrilateral design on the top of the processor. NOTE: The thermal grease syringe is intended for single use only.
6. Place the heat sink on the processor and push down until the bracket locks onto the heat sink. NOTE: ● Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink. ● Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink on the processor and bracket. Figure 35. Installing the heat sink onto the processor Next steps 1. Install the processor and heat sink module. 2.
Figure 36. Loosening the processor bracket Figure 37.
Figure 38. Loosening the processor bracket 4. Lift the bracket and the processor away from the heat sink, and place the processor connector side down on the processor tray. 5. Flex the outer edges of the bracket to release the bracket from the processor. NOTE: Ensure that the processor and the bracket are placed in the tray after you remove the heat sink. Figure 39. Removing the processor bracket Next steps 1. Install the processor into the processor and heat sink module.. 2.
Installing the non-fabric processor into a processor and heat sink module Prerequisites NOTE: In a sled which has been configured with mixed CPUs – a fabric processor installed in the CPU2 socket and a nonfabric processor installed in the CPU1 socket, you must connect the external Omnipath link cables to Port 2 on the OCP carrier card. Follow the safety guidelines listed in Safety instructions. Steps 1. Place the processor in the processor tray.
Figure 41. Applying thermal grease on top of the processor 5. Place the heat sink on the processor and push down on the base of the heat sink until the bracket locks onto the heat sink. NOTE: ● Ensure that the two guide pin holes on the bracket match the guide holes on the heat sink. ● Do not press on the heat sink fins. ● Ensure that the pin 1 indicator on the heat sink is aligned with the pin 1 indicator on the bracket before placing the heat sink onto the processor and bracket.
Figure 42. Installing the heat sink onto the processor Next steps 1. Install the processor and heat sink module. 2. Install the air shroud. 3. Follow the procedure listed in After working inside your system. Removing the fabric and sideband cables Prerequisites NOTE: The procedure to remove the carrier card is similar to removing an OCP card. NOTE: Route the fabric cable for CPU 2 under the heat sink of CPU1. 1. Follow the safety guidelines listed in Safety instructions. 2.
2. To disengage and release the fabric connector, pull the connector away from the processor. 3. Pressing the connector clips, release the side band cable from the connector and lift the cable away. Figure 43. Removing the fabric and sideband cables Next steps 1. Install the fabric and sideband cables.
Figure 44. Installing the fabric and sideband cables Next steps 1. Install the air shroud. 2. Follow the procedure listed in After working inside your system. Expansion cards NOTE: A missing or an unsupported expansion card riser logs an System Event Log (SEL) event. This does not prevent your system from powering on and no BIOS, POST messages or F1 or F2 pause is displayed. PCIe slot priority Table 38.
Table 39. Supported expansion cards Card type Form factor Link width Slot priority Maximum number of cards Intel-Kerby Flat mezzanine network card Mezzanine x8 3 1 Broadcom 25G SFP network card Mezzanine x8 3 1 H730P Mini controller card Mezzanine x8 1 1 H330 SAS controller adapter Mezzanine x8 1 1 HBA330 MINI controller adapter Mezzanine x8 1 1 12-GB SAS LPF HBA controller adapter LP x8 4 1 PM1725 1.6 HHHL NVME controller card LP x8 4 1 PM1725A 3.
Table 39.
Figure 45. Removing the expansion card riser assembly Next steps 1. Install the expansion card riser assembly. Installing the expansion card riser assembly Prerequisites NOTE: You must install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. 1. Follow the safety guidelines listed in Safety instructions.
Next steps 1. Follow the procedure listed in After working inside your system. Removing an expansion card Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove the expansion card riser assembly. Steps 1. Remove the screw that secures the expansion card to the assembly. 2. Hold the expansion card by its edges, and carefully remove it from the riser card.
Figure 48. Installing the expansion card filler bracket Next steps Install the expansion card or install the expansion card filler bracket. Installing an expansion card Prerequisites CAUTION: Expansion cards can only be installed in the slots on the expansion card riser. Do not attempt to install expansion cards directly into the riser connector on the system board. 1. Follow the safety guidelines listed in Safety instructions. 2. Unpack the expansion card and prepare it for installation.
Figure 49. Removing the expansion card filler bracket Figure 50. Installing an expansion card Next steps 1. Install the expansion card riser assembly.
2. Follow the procedure listed in After working inside your system. Removing the riser card Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system. Remove the expansion card riser assembly. If installed, remove the expansion card. Steps 1. Using the Phillips #2 screwdriver, remove the screws that secure the riser card to the expansion card bracket. 2. Lift the riser card away from the expansion card bracket.
Figure 52. Installing the riser card Next steps 1. If removed, install the expansion card. 2. Install the expansion card riser assembly. 3. Follow the procedure listed in After working inside your system. Removing the M.2 SATA x16 riser Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps 1. Using the Phillips #1 screwdriver, loosen the screw that secures the riser to the sled. 2.
Figure 53. Removing the M.2 SATA x16 riser Next steps 1. Install the M.2 SATA x16 riser. Installing the M.2 SATA x16 riser Prerequisites 1. Follow the safety guidelines listed in Safety instructions. Steps 1. Connect the data cable to the riser. 2. Insert the keyed end of the M.2 SATA riser into the lock on the system board. 3. Align and insert the edge connector into the connector on the system board. 4. Using the Phillips #2 screwdriver, tighten the screw to secure the riser to the sled.
Figure 54. Installing the M.2 SATA x16 riser Next steps 1. Follow the procedure listed in After working inside your system. Removing the M.2 SATA card Prerequisites 1. 2. 3. 4. Follow the safety guidelines listed in Safety instructions. Follow the procedure listed in Before working inside your system. If applicable, remove the expansion card riser assembly. Remove the M.2 x16 riser or install the M.2 SATA x8 mezzanine card. NOTE: The procedure to remove the M.
Figure 55. Removing the M.2 SATA card from the M.2 SATA x16 riser Figure 56. Removing the M.2 SATA card from the x8 mezzanine card Next steps 1. Install the M.2 SATA card . Installing the M.2 SATA card Prerequisites 1. Follow the safety guidelines listed in Safety instructions. Steps 1. Insert the edge connector of the M.2 SATA card into the connector on the board, and push the card in. 2. Using the Phillips #1 screwdriver, secure the card in place.
Figure 57. Installing the M.2 SATA card on the SATA x16 riser Figure 58. Installing the M.2 SATA card on the SATA x8 mezzanine card Next steps 1. If removed, install the expansion card riser assembly. 2. Install the M.2 x16 riser or install the M.2 SATA x8 mezzanine card. NOTE: The procedure to install the M.2 SATA x8 mezzanine card is similar to installing a mezzanine card. 3. Follow the procedure listed in After working inside your system. M.
Removing the M.2 SATA x16 riser Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove the sled from the enclosure. Steps 1. Using the Phillips #1 screwdriver, loosen the screw that secures the riser to the sled. 2. Lift the riser up to disengage the riser from the connector on the system board. 3. Disconnect the data cable from the riser. Figure 59. Removing the M.
Figure 60. Installing the M.2 SATA x16 riser Next steps 1. Install the sled into the enclosure. 2. Follow the procedure listed in After working inside your system. Removing the M.2 SATA card Prerequisites 1. 2. 3. 4. 5. Follow the safety guidelines listed in Safety instructions.. Follow the procedure listed in Before working inside your system. Remove the sled from the enclosure. If applicable, remove the expansion card riser assembly. Remove the M.2 x16 riser or the M.2 SATA x8 mezzanine card.
Figure 61. Removing the M.2 SATA card from the M.2 SATA x16 riser Figure 62. Removing the M.2 SATA card from the x8 mezzanine card Next steps Install the M.2 SATA card. Installing the M.2 SATA card Prerequisites 1. Follow the safety guidelines listed in Safety instructions. Steps 1. Insert the edge connector of the M.2 SATA card into the connector on the board, and push the card in. 2. Using the Phillips #1 screwdriver, secure the card in place.
Figure 63. Installing the M.2 SATA card on the SATA x16 riser Figure 64. Installing the M.2 SATA card on the SATA x8 mezzanine card Next steps 1. If removed, install the expansion card riser assembly. 2. Install the M.2 x16 riser or the M.2 SATA x8 mezzanine card. NOTE: The procedure to install the M.2 SATA x8 mezzanine card is similar to removing a mezzanine card. 3. Install the sled into the enclosure. 4. Follow the procedure listed in After working inside your system.
Mezzanine and OCP cards Removing a mezzanine card Prerequisites NOTE: The procedure to remove the mezzanine blank is similar to the removal of a mezzanine card. 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove the expansion card riser assembly. Steps 1. Remove the screws that secure the mezzanine card to the sled. 2. Lift the mezzanine card out of the sled.
Figure 65. Removing a mezzanine card Next steps 1. Install the mezzanine card or install the mezzanine card filler bracket. Installing a mezzanine card Prerequisites NOTE: The procedure to install the mezzanine blank is similar to the removal of a mezzanine card. 1. Follow the safety guidelines listed in Safety instructions. Steps 1. Attach and secure the mezzanine card bracket to the mezzanine card. 2.
4. Using the Phillips #2 screwdriver, secure the mezzanine card and bracket assembly to the sled using screws. Figure 66. Installing a mezzanine card Next steps 1. Install the mezzanine card or install the mezzanine card filler bracket. 2. Install the expansion card riser assembly 3. Follow the procedure listed in After working inside your system. Removing the mezzanine card bridge board Prerequisites 1. 2. 3. 4. 114 Follow the safety guidelines listed in Safety instructions.
Steps Pull the mezzanine card bridge board away from the mezzanine card slot on the system board. Figure 67. Removing the mezzanine card bridge board Next steps 1. Install the mezzanine card board bridge. Installing the mezzanine card bridge board Prerequisites 1. Follow the safety guidelines listed in Safety instructions. Steps Insert the mezzanine card bridge board into the mezzanine slot on the system board. Figure 68.
Next steps 1. Install the mezzanine card. 2. Install the expansion card riser assembly. 3. Follow the procedure listed in After working inside your system. Removing the OCP card Prerequisites NOTE: The procedure to remove the mezzanine blank is similar to the removal of a mezzanine card. 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. 3. Remove the mezzanine card. Steps 1.
3. Push down to lock the card in place. Figure 70. Installing the OCP card Next steps 1. Install the mezzanine card. 2. Follow the procedure listed in After working inside your system. System battery Replacing system battery Prerequisites WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. For more information, see the safety information that shipped with your system.
Figure 71. Removing system battery Next steps 1. Install the system battery. Installing the system battery Prerequisites WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. For more information, see the safety information that shipped with your system. NOTE: Battery is a Field Replaceable Unit (FRU).
Figure 72. Installing the system battery Next steps 1. 2. 3. 4. 5. If removed, install the expansion card riser. Follow the procedure listed in After working inside your system. While booting, press F2 to enter System Setup and ensure that the battery is operating properly. Enter the correct time and date in the System Setup Time and Date fields. Exit System Setup. System board Removing the system board Prerequisites CAUTION: Do not attempt to remove the TPM plug-in module from the system board.
2. Hold the system board by the edges, and lift the system board away from the sled. Figure 73. Removing the system board Next steps 1. Install the system board. Installing system board Prerequisites Follow the safety guidelines listed in Safety instructions CAUTION: To avoid damage to the system board, ensure that the system board does not touch the side walls of the sled chassis, while sliding the system board into the sled. Steps 1.
Figure 74. Installing system board Next steps 1. If not installed, install the Trusted Platform Module (TPM). For information about how to install the TPM, see the Installing the Trusted Platform Module section. For more information about the TPM, see the Trusted Platform Module section. NOTE: The TPM plug-in module that is once installed is attached to the system board and cannot be removed.
BIOS detects a new system board and the Service Tag in the backup flash device rSPI card, BIOS prompts the user to restore the backup information. About this task NOTE: To enable the easy restore feature, Riser1 must be installed. Steps 1. Turn on the system. If BIOS detects a new system board, and if the Service Tag is present in the backup flash devicerSPI card, BIOS displays the Service Tag, the status of the license, and the UEFI Diagnostics version. 2.
● Ensure that you download and install the latest BIOS firmware on your system. ● Ensure that the BIOS is configured to enable UEFI boot mode. About this task CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted to create a recovery key during program or System Setup. Work with the customer to create and safely store this recovery key.
Initializing TPM for BitLocker users Steps Initialize the TPM. For more information, see initializing the TPM for Intel TXT users. The TPM Status changes to Enabled, Activated. Initializing the TPM 1.2 for TXT users Steps 1. While booting your system, press F2 to enter System Setup. 2. On the System Setup Main Menu screen, click System BIOS > System Security Settings. 3. From the TPM Security option, select On with Pre-boot Measurements. 4. From the TPM Command option, select Activate. 5.
7 System diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without using additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.
System diagnostic controls Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded.
8 Jumpers and connectors This topic provides specific information about the jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and setup passwords. You must know the connectors on the system board to install components and cables correctly.
Table 40.
9 Getting help Topics: • • • • • Contacting Dell EMC Documentation feedback Accessing system information by using QRL Receiving automated support with SupportAssist Recycling or End-of-Life service information Contacting Dell EMC Dell EMC provides several online and telephone based support and service options. If you do not have an active internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell EMC product catalog.
● ● ● ● How-to videos Reference materials, including the Installtion and Service Manual, and mechanical overview Your system service tag to quickly access your specific hardware configuration and warranty information A direct link to Dell to contact technical assistance and sales teams Steps 1. Go to www.dell.com/qrl and navigate to your specific product or 2. Use your smartphone or tablet to scan the model-specific Quick Resource (QR) code on your system or in the Quick Resource Locator section.
