Dell™ PowerEdge™ 350 Systems Service Manual Safety Instructions Preface System Overview Basic Troubleshooting Messages and Codes Removing and Replacing Parts Jumpers Using the System Setup Program Information in this document is subject to change without notice. © 2001 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Back to Contents Page Safety Instructions: Dell™ PowerEdge™ 350 Systems Service Manual Overview When Working Inside Your Computer Notes, Notices, Cautions, and Warnings Protecting Against Electrostatic Discharge Safety Caution and Warnings Ergonomic Computing Habits Additional Safety Precautions Overview Use the following safety guidelines to ensure your own personal safety and to help protect your server, storage system, or appliance from potential damage.
recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions. WARNING: The power supplies in your computer or storage system may produce high voltages and energy hazards, which can cause bodily harm. Only trained service technicians are authorized to remove the computer covers and access any of the components inside the computer. This warning applies to Dell PowerEdge™ 4xxx or higher servers, Dell PowerVault™ storage systems, and Dell PowerApp appliances.
Use the correct external power source. Operate the product only from the type of power source indicated on the electrical ratings label. If you are not sure of the type of power source required, consult your Dell service provider or local power company.
Precautions for Servers, Storage Systems, and Appliances Follow the additional safety guidelines for your system: Unless your installation and/or troubleshooting documentation specifically allows it, do not remove enclosure covers, attempt to override the safety interlocks, or access any components inside the system.
the kit in any other rack, be sure that the rack meets the specifications of a Dell rack. Do not move large racks by yourself. Due to the height and weight of the rack, Dell recommends a minimum of two people to accomplish this task. Before working on the rack, make sure that the stabilizers are secure to the rack, extend to the floor, and that the full weight of the rack rests on the floor.
When Working Inside Your Computer Before you remove the computer covers, perform the following steps in the sequence indicated. CAUTION: Some Dell systems can be serviced only by trained service technicians because of high voltages and energy hazards. Do not attempt to service the computer system yourself, except as explained in this guide and elsewhere in Dell documentation. Always follow installation and service instructions closely.
static charge your body may have accumulated. You can also take the following steps to prevent damage from electrostatic discharge (ESD): When unpacking a static-sensitive component from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component in your computer. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body.
When sitting, make sure the weight of your legs is on your feet and not on the front of your chair seat. Adjust your chair’s height or use a footrest, if necessary, to maintain proper posture. Vary your work activities. Try to organize your work so that you do not have to type for extended periods of time. When you stop typing, try to do things that use both hands.
Back to Contents Page Preface: Dell™ PowerEdge™ 350 Systems Service Manual A prerequisite for using this manual to service Dell systems is a basic knowledge of IBM®-compatible personal computer systems and prior training in IBM-compatible personal computer system troubleshooting techniques.
Back to Contents Page System Overview: Dell™ PowerEdge™ 350 Systems Service Manual Overview Service Features System Features Technical Specifications Overview The Dell PowerEdge 350 system uses an Intel® Celeron® or Pentium® III microprocessor and next-generation chip set and memory technology to provide high performance in Internet server and Web hosting application environments. This section describes the hardware features that simplify servicing of the system.
The system board includes the following features: One full-length peripheral component interconnect (PCI) slot open. One low-profile PCI slot occupied by a video controller card. An integrated SMSC FDC37B807 input/output (I/O) controller that controls two serial ports, keyboard, mouse, and the diskette drive. The device also provides intelligent power management.
Front side bus 66 MHz Internal L2 cache 128 KB, internal to microprocessor Math coprocessor internal to microprocessor or Microprocessor Microprocessor type Intel Pentium III microprocessor with an internal operating frequency of at least 750 MHz and an external operating frequency of 100 MHz Front side bus 100 MHz Internal L2 cache 256 KB, internal to microprocessor Math coprocessor internal to microprocessor Expansion Bus Bus type PCI bus Expansion slots one full-length PCI slot; one low-
CD-ROM drive IDE External Ports and Connectors Serial two 9-pin connectors Video 15-pin connector PS/2-style keyboard 6-pin mini-DIN connector PS/2-compatible mouse 6-pin mini-DIN connector USB two USB-compliant 4-pin connectors Ethernet two RJ45 connectors for connection to integrated Intel 82559 10/100 Ethernet controllers Video Video type PCI video controller; VGA connector Video memory 8-MB SDRAM standard (not upgradable) Power DC power supply: Wattage 125 W Heat dissipation 898 BTU
Physical Rack mount (1U): Height 4.3 cm (1.7 inches) Width 42.5 cm (16.7 inches) Depth 55.8 cm (22 inches) Weight 10 kg (23 lb) maximum configuration Environmental Temperature: Operating 10°C to 35°C (50°F to 95°F) derated 0.
Back to Contents Page Basic Troubleshooting: Dell™ PowerEdge™ 350 Systems Service Manual Overview Internal Visual Inspection Initial User Contact Running the Dell Diagnostics External Visual Inspection Getting Help Observing the Boot Routine Overview This section describes basic troubleshooting procedures that can help you diagnose a Dell PowerEdge 350 system problem. These procedures can often reveal the source of a problem or indicate the correct starting point for servicing the system.
Yes. Instruct the user in the proper procedure or direct the user to the appropriate user documentation for the correct procedure. No. Proceed to "External Visual Inspection." External Visual Inspection Improperly set switches and controls and loose or improperly connected cables are the most likely source of problems for the system, monitor, or other peripherals (such as a keyboard, mouse, or other external equipment).
The external visual inspection consists of a quick inspection of the exterior of the system, the monitor, the keyboard, any peripherals, and cables. While performing the visual inspection, make any necessary corrections. To perform the external visual inspection, perform the following steps: 1. Turn off the system, the monitor, and all peripherals. 2. Verify that all power cables are properly connected to the system, the monitor and peripherals, and their power sources. 3.
8. Inspect the keyboard to ensure that no keys are sticking. If one or more keys are sticking, it may be necessary to replace the keyboard. 9. Inspect the exterior of the system, including all controls and indicators, and all user-accessible data storage devices for any signs of physical damage. Does the inspection reveal any problems? Yes. Proceed to the appropriate procedure in "Removing and Replacing Parts." No. Proceed to "Observing the Boot Routine.
If a system error message appears, see "System Messages." Diskette-drive and hard-disk drive access indicators — These indicators light up in response to data being transferred to or from the drives. If either of these indicators fails to light up during the boot routine, troubleshoot the diskette drive or hard-disk drive subsystem, as appropriate. 5. Observe the monitor screen for the Diagnostics menu. Does the Diagnostics menu appear? Yes. See "Running the Dell Diagnostics." No. Proceed to step 5. 6.
3. Verify that the chip sets, memory modules, expansion cards, and microprocessor and heat-sink assembly are fully seated in their sockets or connectors. 4. To ensure that the chip sets are fully seated in their sockets, press firmly on the top of each chip. 5. To remove and reseat a microprocessor and heat sink assembly, perform the steps described in "Microprocessor." 6. To remove and reseat a memory module, perform the steps described in "DIMMs." 7.
When you start the diagnostics a message is displayed telling you that the diagnostics are loading. The Diagnostics menu appears. The menu allows you to run all or specific diagnostic tests or to exit the Dell Diagnostics. NOTE: Before you read the rest of this section, you might want to start the Dell Diagnostics so that you can see it on your monitor screen. For a quick check of the system, select Test All Devices and then select Quick Tests.
Back to Contents Page Messages and Codes: Dell™ PowerEdge™ 350 Systems Service Manual Overview Diagnostics Messages System Messages POST Beep Codes Overview Your system can provide you with diagnostic, error, and status information in the form of messages that appear on the monitor screen, or beep codes that sound through the system speaker. This section documents the diagnostic and beep codes and system messages generated by the system basic input/output system (BIOS).
(defective system board) Address line short! Faulty memory circuitry on system board Replace the system board. C: Drive Error Hard-disk drive is not responding correctly to system commands Run the Dell Diagnostics. See "Running the Dell Diagnostics" in the Installation and Troubleshooting Guide for instructions. Replace the hard-disk drive. C: Drive Failure Faulty hard-disk drive Replace the hard-disk drive. Cache Memory Bad, Do Not Enable Cache! Faulty cache memory Replace the microprocessor.
DMA Error Faulty DMA controller Replace the system board. FDD Controller Failure Faulty diskette/tape drive controller (defective system board) Replace the system board. HDD Controller Failure Check the hard-disk drive cable connections. See Loose cable, improperly connected hard-disk drive, or "Hard-Disk Drive." If the problem persists, replace faulty IDE controller. the system board. INTR1 Error Faulty system board Replace the system board.
beep code, that identifies the problem. When a beep code is emitted, record it on a copy of the Diagnostics Checklist (found in your system's Installation and Troubleshooting Guide), and then look it up in Table 2. If you are unable to resolve the problem by looking up the meaning of the beep code, use the Dell Diagnostics to identify a more serious cause. See "Running the Dell Diagnostics." Table 2. System Beep Codes Code Cause Corrective Action 1 Replace the system board.
Back to Contents Page Removing and Replacing Parts: Dell™ PowerEdge™ 350 Systems Service Manual Overview Power Supply System Cover System Board Optional Front Bezel Expansion Cards Control Panel Assembly Riser Board Diskette Drive and CD-ROM Drive Memory Modules Hard-Disk Drive Microprocessor Cooling Fans Battery Overview This section provides servicing procedures for components inside the system.
System Cover The system has a cover that provide access to the system board, memory, installed drives, and expansion cards. Removing the Cover WARNING: The power supply in your system may produce high voltages and energy hazards, which can cause bodily harm. Only trained service technicians are authorized to remove the cover and access any of the components inside the system chassis.
2. Engage the notches in the cover into mating fingers on the inside of the chassis. 3. Slide the cover forward until the hole in the cover aligns with a matching hole in the front of the chassis. 4. Secure the cover with the screw you removed when you opened the cover (see Figure 1). In Figure 2, the cover is removed to provide an interior view. Figure 2 also identifies the drive bays. Refer to this illustration to locate interior features and components discussed later in this manual. Figure 2.
Optional Front Bezel To remove the optional front bezel of the system, perform the following steps: CAUTION: See "Safety Instructions" before working inside your system. 1. Press the retention tab on each end of the bezel and remove the bezel from the chassis (see Figure 3). Figure 3.
3 Control panel cable 1. Remove the front bezel. 2. Remove the cover. 3. Disconnect the control panel cable from the connector on the right side of the control panel. 4. Remove the two screws holding the control panel assembly to the front of the chassis (see Figure 4). Retain these screws for use in securing the replacement control panel assembly. 5. Pull the control panel away from the chassis.
NOTE: When you reinstall a replacement IDE hard-disk drive, ensure the drive has the identical part number and ensure any jumpers are at the settings you recorded. Diskette Drive and CD-ROM Drive Removal CAUTION: See "Safety Instructions" before working inside your system. To remove the 3.5-inch diskette drive or the CD-ROM drive, perform the following steps: 1. Remove the cover. 2. Remove the power cables from both the 3.5-inch diskette drive and the CD-ROM drive. 3.
7 Chassis 6. If you are also removing the CD-ROM drive, remove the IDE cable from the back of the CD-ROM drive. 7. If you are also removing the CD-ROM drive, lift the CD-ROM drive and its bracket out of the chassis. 8. Remove the faulty drive (either the 3.5-inch diskette drive or the CD-ROM drive) from its mounting bracket by removing four screws (see Figure 6). Hard-Disk Drive Each hard-disk drive is mounted in a mounting bracket.
4. Remove the faulty hard-disk drive by lifting up at the rear of the mounting bracket, and then moving the hard-disk drive and bracket toward the back, still connected to its power and IDE interface cables (see Figure 7). 5. Disconnect the power and IDE interface connectors, and set the hard-disk drive and bracket on a nonconductive work surface. Figure 7. Hard-Disk Drive and Bracket Removal 1 Hard-disk drive 2 Bracket 3 Snap-in post (2) 4 Slot (2) 5 Tab (2) 6.
3. Insert the two vertical tabs on the front of the bracket into matching slots in the front panel of the chassis. 4. Press down at the rear of the drive until the bracket snaps into place on its snap-in posts. 5. Replace the cover. 6. If you removed the front bezel in step 2 of "Hard-Disk Drive Removal," reinstall it now. 7. Run the Dell Diagnostics to test and prepare the new drive. Cooling Fans Five cooling fans are installed in the center of the system chassis.
1 Fan power connectors 2 Cooling fans (5) 3 Fan power cable 6. Press the new fan into its position in the chassis and connect the fan power connector to a vacant fan power connector in the system board (see Figure 9). Ensure that the replacement fan is oriented the same way as the original fan. If you are replacing the fan directly behind the CD-ROM drive, secure the fan with the two screws you removed with the old fan. 7. When reinstalling the fan, be careful to avoid pinching the system interface cables.
To remove a power supply, perform the following steps. CAUTION: See "Safety Instructions" before working inside your system. CAUTION: The microprocessor and heat sink assembly and other system board components can get extremely hot during system operation. Be sure the system has had sufficient time to cool before you touch it. NOTICE: See "Protecting Against Electrostatic Discharge." CAUTION: Avoid touching the output connectors on the power supply.
5. Disconnect the DC power cable from the back of the 3.5-inch diskette drive and the CD-ROM drive. 6. Remove the two screws that secure the power supply to the chassis back panel (see Figure 10). 7. Lift the power supply out of the chassis. To install a replacement power supply, perform the following steps: 1. Lower the new power supply into the chassis. Ensure that the power supply is properly seated into its slot in the chassis. 2.
To remove the system board, perform the following steps. CAUTION: See "Safety Instructions" before working inside your system. CAUTION: The microprocessor and heat sink assembly and other system board components can get extremely hot during system operation. Be sure the system has had sufficient time to cool before you touch it. NOTICE: See "Protecting Against Electrostatic Discharge." CAUTION: Avoid touching the output connectors on the power supply.
5. Remove the expansion cards from their sockets on the riser board, and remove any cables connected to the expansion cards. 6. Remove the riser board from connectors J13 and J20 on the system board. 7. Remove the IDE ribbon cable connector from the secondary IDE connector (IDE SEC) on the system board. 8. Remove the diskette drive ribbon cable connector from connector HD FLOPPY on the system board. 9. Remove the seven screws securing the system board to the chassis floor. 10.
10. Close the cover. 11. Reconnect the I/O cables and power cables to the back panel. 12. Insert the configuration diskette or CD provided with the new system board, and turn on the system. The system boots from the diskette or CD and prompts you to select the type of system you are servicing. 13. When prompted, enter the system type and enter the service tag number, which is located on the back of the system. The system notifies you when programming is complete. 14.
3. Disconnect any cables connected to expansion cards through the back-panel openings. 4. Disconnect any internal cables connected to expansion cards. 5. Remove the riser board, together with installed expansion cards, from the system board. 6. Remove the expansion card from its slot on the riser board (see Figure 13). 7. If you are removing the card permanently, install a metal filler bracket over the empty card-slot opening.
Expansion Card Replacement To install a replacement expansion card, perform the following steps. CAUTION: See "Safety Instructions" before working inside your system. NOTICE: See "Protecting Against Electrostatic Discharge." 1. Remove the cover, if it is not already removed. 2. Prepare the replacement expansion card for installation. See the documentation that came with the expansion card for information on configuring the card, making internal connections, or otherwise customizing the card for the system.
8. To replace a PCI retention panel, position the tab on the end into its slot and install two screws to secure it to the chassis back panel (see Figure 12). 9. Replace the cover, and then reconnect the system and peripherals to their AC power sources and turn them on. Riser Board To remove the expansion card riser board, perform the following steps. CAUTION: See "Safety Instructions" before working inside your system. NOTICE: See "Protecting Against Electrostatic Discharge." 1.
NOTE: The memory modules must be rated to run at 100 MHz or faster. Memory Module Installation Guidelines Starting with the socket nearest to the system board's center, the DIMM sockets are labeled "DIMM3" through "DIMM0" (see Figure 15). When you install memory modules, follow these guidelines: Install a DIMM in socket DIMM3 (the socket toward the center of the board) before socket DIMM2, socket DIMM2 before socket DIMM1, and so on.
CAUTION: See "Safety Instructions" before working inside your system. NOTICE: See "Protecting Against Electrostatic Discharge." 1. Turn off the system, including any attached peripherals, and disconnect the AC power cable from its power source. 2. Remove the front bezel, if one is present. 3. Remove the cover. 4. Locate the DIMM socket(s) in which you will replace memory modules. Figure 15 shows the location and labeling of the DIMM sockets on the system board. 5.
After DIMM3 has been installed, install the remaining memory modules using the following procedure: 1. Press down and outward on the ejectors on the DIMM socket to allow the DIMM to be inserted into the socket (see Figure 17). 2. Align the DIMM's edge connector with the slot in the center of the DIMM socket, and insert the DIMM in the socket (see Figure 17). The DIMM socket has two alignment keys that allow the DIMM to be installed in the socket in only one way. 3.
Memory Module Removal To remove a memory module, press down and outward on the ejectors on each end of the socket until the memory module pops out of the socket (see Figure 18). CAUTION: See "Safety Instructions" before working inside your system. NOTICE: See "Protecting Against Electrostatic Discharge." NOTES: This procedure assumes the power is off and you have access to the DIMM slots. See steps 1 through 6 in Memory Replacement for these preliminary steps.
CAUTION: The microprocessor and heat-sink assembly can get extremely hot during system operation. Be sure the assembly has had sufficient time to cool before you touch it. CAUTION: When handling the microprocessor and heat-sink assembly, take care to avoid sharp edges on the heat-sink. NOTICE: See "Protecting Against Electrostatic Discharge." 1. Turn off the system, including any attached peripherals, and disconnect the AC power cable from its power source. 2. Remove the front bezel. 3. Remove the cover.
Microprocessor and Heat-Sink Assembly Replacement To install the replacement microprocessor and heat-sink assembly, see Figure 19 and perform the following steps: 1. Remove the microprocessor and heat sink assembly. 2. Gently place the replacement microprocessor into the ZIF socket so that the processor pins mate exactly with the ZIF socket. Make certain that pin 1 of the microprocessor is oriented correctly in the socket. CAUTION: Do not force the processor into the socket.
4. At the base of the heat-sink, remove and discard any protective cover that may be over the thermal grease by pulling on the cover's tab. 5. Carefully place the heat-sink on the microprocessor. Be careful not to touch the surfaces coated with thermal grease. The beveled surface on the heat-sink covers the part of the ZIF socket that is not covered by the microprocessor. 6.
Time-of-day not set -- please run SETUP program Strike the F1 key to continue, F2 to run the setup utility or System CMOS checksum bad -- Run SETUP Strike the F1 key to continue, F2 to run the setup utility or Invalid configuration information -- please run SETUP program Strike the F1 key to continue, F2 to run the setup utility To determine if the battery needs replacing, reenter the time and date through the System Setup program. Turn off the system for a few hours, and then turn it on again.
plastic screwdriver. 5. Install the new battery with the side labeled "+" facing up (see Figure 21). Figure 21. Battery Replacement 6. Replace the cover, and then reconnect the system and peripherals to their AC power sources and turn them on. 7. Enter the System Setup program to confirm that the battery is operating properly. 8. Enter the correct time and date through the System Setup program's Time and Date settings.
Back to Contents Page Jumpers: Dell™ PowerEdge™ 350 Systems Service Manual Overview Jumpers—A General Explanation System Board Jumpers Overview This section provides specific information about the jumpers on the system board. It also provides some basic information on jumpers and switches and describes the connectors and sockets on the various boards in the system. Jumpers—A General Explanation Jumpers provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board.
2 PASSWORD CLEAR jumper 3 Hard-disk drive activity cable connector Table 1. System Board Jumper Settings Jumper Setting BIOS CONFIG Description (default) Normal setting (on pins 1 and 2). Recovery position (CMOS clear) (on pins 2 and 3) PASSWORD CLEAR jumpered Back to Contents Page The password clear feature has cleared the password. (default) The password feature is enabled.
Back to Contents Page Using the System Setup Program: Dell™ PowerEdge™ 350 Systems Service Manual Overview System Management Menu When to Use the System Setup Program Exit Menu Entering the System Setup Program Using the System Password Features System Setup Screens Using the Supervisor Password Feature Using the System Setup Program Using the User Password Feature Main Menu Disabling a Forgotten Password Advanced Menu Responding to Error Messages Security Menu Recovering the BIOS Boot Menu
After you set up your system, run the System Setup program to familiarize yourself with your system configuration information and optional settings. Dell recommends that you print the System Setup screens (by pressing the key) or write down the information for future reference. Entering the System Setup Program NOTE: You must connect a monitor and keyboard to the PowerEdge 350 system before using the System Setup program. Enter the System Setup program by performing the following steps: 1.
Using the System Setup Program Table 2 lists the keys you use to view or change information on the System Setup screens and to exit the program. Table 2.
Bank 0, Bank 1, Bank 2, Bank 3 Displays the type of memory installed in each bank, if installed Language English (US) Sets the language used by the system BIOS Memory configuration ECC Enables or disables memory error reporting System time HH:MM:SS Sets the system time; to change the time, type numbers in each of the appropriate fields System date MM/DD/YYYY Sets the system date; to change the date, type numbers in each of the appropriate fields *This option is only available on systems with
Table 6. Peripheral Configuration Submenu Categories Feature Default Value Description Serial Port A Enabled Enables serial port 1. Serial Port B Enabled Enables serial port 2. Legacy USB support Disabled Enables or disables support for legacy USB devices IDE Configuration Menu Table 7. IDE Configuration Menu Categories Feature Default Value Description IDE controller Both Disabled disables your system's integrated IDE controller. Primary enables only the primary IDE controller.
Feature Default Value Description Event log Displayed if event log is functional Event log validity Displayed if event log contents are valid Clear all event logs No If set to Yes, event log is reset on system boot Event logging Enabled Enables logging of critical events ECC event logging Enabled Enables logging of ECC events Security Menu The following tables list each of the options on the System Setup screens for the Security Menu and its various submenus. Table 10.
determines how the system reacts to a modem signal On LAN Power On If Advanced Power Management is enabled, this option determines how the system reacts to a LAN wake up event On PME Stay Off If Advanced Power Management is enabled, this option determines how the system reacts to a PCI Power Management enabled wake up event Floppy check Disabled If set to Enabled, the system always verifies the diskette drive type during boot. Selecting Disabled results in a faster boot.
Using the System Password Feature NOTICE: The password features provide a basic level of security for the data on your system. However, they are not foolproof. If your data requires more security, it is your responsibility to obtain and use additional forms of protection, such as data encryption programs. Your Dell system is shipped to you without the system password feature enabled. If system security is a concern, you should operate your system only with system password protection.
4. Select the Set Supervisor Password option and press . The system prompts you to Enter Supervisor Password. 5. Type your supervisor password. You can use up to seven characters in your password. As you press each character key (or the spacebar key for a blank space), an asterisk (*) placeholder appears in the field. The password assignment operation recognizes keys by their location on the keyboard; it is case sensitive.
Invalid Password-System Halted To reboot the system and either set a new password, press or the reset button on the system unit. The number of unsuccessful attempts made to enter the correct supervisor password can alert you to an unauthorized person attempting to use your system. Even after your system is turned off and on, the previous message is displayed each time an incorrect or incomplete supervisor password is entered.
NOTICE: If you leave your system running and unattended without having a system password assigned, or if you leave your system unlocked so that someone can disable the password by changing a jumper setting, anyone can access the data stored on your hard-disk drive. Assigning a User Password Before you can assign a user password, you must enter the System Setup program and select the Set User Password option. To assign a user password, perform the following steps: 1.
password. However, the supervisor password cannot be used in place of the user password. Operating With a User Password Installed If Set User Password is set to Installed, you must enter the correct user password before you can modify the majority of the System Setup options. When you start the System Setup program, the program prompts you to type the password.
3. Refer to "System Board Jumpers" for the location of the password jumper (labeled "PASSWORD CLEAR") on the system board. 4. Remove the jumper plug from the PASSWORD CLEAR jumper. 5. Replace the system cover and then reconnect the system to an electrical outlet and turn it on. The system password is cleared. Do not set a new system password at this time.
7. Have a trained service technician return the BIOS CONFIG jumper to the normal position.
