4D338bk0.book Page 1 Wednesday, August 12, 2015 12:40 PM Dell™ PowerEdge™ 350 Systems INSTALLATION AND TROUBLESHOOTING GUIDE www.dell.com support.dell.
4D338bk0.book Page 2 Wednesday, August 12, 2015 12:40 PM Notes, Notices, Cautions, and Warnings Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type. These blocks are notes, notices, cautions, and warnings, and they are used as follows: NOTE: A NOTE indicates important information that helps you make better use of your computer system.
4D338bk0.book Page v Wednesday, August 12, 2015 12:40 PM Preface This guide is intended for anyone who wants to upgrade or troubleshoot a Dell PowerEdge 350 system. Before calling Dell for technical assistance, follow the recommended procedure(s) in this guide to solve most hardware and software problems yourself. • • • • • • • • • • • Chapter 1, “Introduction” — Overview of the system's service features.
D338bk0.book Page vi Wednesday, August 12, 2015 12:40 PM Other Documents You May Need In addition to this Installation and Troubleshooting Guide, you may need the Dell PowerEdge 350 Systems User's Guide, which describes system features and technical specifications, and explains how to use the System Setup program. You may also have one or more of the following documents. NOTE: Documentation updates are sometimes included with the system to describe changes to the system or software.
4D338bk0.book Page vii Wednesday, August 12, 2015 12:40 PM • Key combinations are series of keys to be pressed simultaneously (unless otherwise indicated) to perform a single function. Example: • Commands presented in lowercase bold are for reference purposes only and are not intended to be typed when referenced. Example: “Use the format command to . . . .” In contrast, commands presented in the Courier New font are part of an instruction and intended to be typed.
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4D338bk0.book Page ix Wednesday, August 12, 2015 12:40 PM Contents Chapter 1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Safety, Regulatory, and Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Chapter 2 Checking the Basics . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Backing Up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Basic Checks . . . . . . . . . . . . .
4D338bk0.book Page x Wednesday, August 12, 2015 12:40 PM Chapter 5 Running the Dell Diagnostics . . . . . . . . . . . . . . . . . . . 5-1 Features of the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . When to Use the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Starting the Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to Use the Dell Diagnostics . . . . .
4D338bk0.book Page xi Wednesday, August 12, 2015 12:40 PM Chapter 8 Installing System Board Options . . . . . . . . . . . . . . . . 8-1 Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2 Removing an Expansion Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-2 Installing an Expansion Card. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4D338bk0.book Page xii Wednesday, August 12, 2015 12:40 PM Abbreviations and Acronyms Index Figures Tables xii Figure 2-1. Figure 2-2. Figure 2-3. Figure 2-4. Figure 2-5. Figure 2-6. Figure 7-1. Figure 7-2. Figure 7-3. Figure 7-4. Figure 7-5. Figure 8-1. Figure 8-2. Figure 8-3. Figure 8-4. Figure 8-5. Figure 8-6. Figure 8-7. Figure 8-8. Figure 8-9. Figure 8-10. Figure 8-11. Figure 9-1. Figure 9-2. Figure 9-3. Figure 9-4. Figure 10-1. Figure A-1. Figure A-2. Back-Panel Connectors . . . . . . . . . . . .
4D338bk0.book Page xiii Wednesday, August 12, 2015 12:40 PM Table 10-1. Table 10-2. Table A-1. Table A-2. International Dialing Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-7 Dell Contact Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-8 System-Board Jumper Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-2 System Board Connectors and Sockets. . . . . . . . . . . . . . . . . . . . . . .
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4D338bk0.book Page 1 Wednesday, August 12, 2015 12:40 PM CHAPTER 1 Introduction The Dell™ PowerEdge™ 350 system is an ultra-slim, rack-mounted server that provides a robust, reliable, rack-optimized platform on which both large and small customers can deploy Internet infrastructure applications.
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4D338bk0.book Page 1 Wednesday, August 12, 2015 12:40 PM CHAPTER 2 Checking the Basics This chapter guides you through some initial checks and procedures that can solve basic system problems. It can also direct you to the appropriate chapter for detailed troubleshooting information and procedures to solve more complex problems. If your system is not working as expected, begin troubleshooting using the procedures in this chapter.
4D338bk0.book Page 2 Wednesday, August 12, 2015 12:40 PM 2. If a keyboard and monitor are not connected to the system, shut down the system, connect a monitor and keyboard, and restart the system. Did you receive a system message or beep code? Yes. See Chapter 3, “Messages and Codes.” No. Go to step 3. 3. Did the system complete the boot routine? Yes. Go to step 4. No. A serious malfunction may have occurred.
4D338bk0.book Page 3 Wednesday, August 12, 2015 12:40 PM To check the external connections to your system, perform the following steps: 1. If the system is connected to a power strip (or power distribution unit), switch the power strip off and then on again. Is the power strip receiving power? Yes. Go to step 4. No. Go to step 2. 2. Plug the power strip into a different electrical outlet. Is the power strip receiving power? Yes. The original electrical outlet probably does not function.
4D338bk0.book Page 4 Wednesday, August 12, 2015 12:40 PM 10. Check the network connections as instructed in “Troubleshooting the Integrated NICs” in Chapter 6. 11. Power on the system and all attached devices. Is the problem resolved? Yes. You have fixed the problem. No. See Chapter 10, “Getting Help,” for information on additional resources Dell provides to help you when you have a problem with your system. 12. Is the monitor operating properly? Yes. Go to step 14. No.
4D338bk0.book Page 5 Wednesday, August 12, 2015 12:40 PM tabs (2) Figure 2-2. Removing the Optional Front Bezel Figure 2-3 shows the main features on the system front panel, and Figure 2-4 shows the front-panel indicators. For a description of these indicators, see Table 2-1. Figure 2-6 shows the location of the three switches on the system front panel, and Table 2-2 describes the function of these switches. Front-Panel Features Figure 2-3 shows the main features on the system front panel.
4D338bk0.book Page 6 Wednesday, August 12, 2015 12:40 PM System Indicators While troubleshooting your system, you might need to check the status of the indicators on the system’s front panel, shown in Figure 2-4 and Figure 2-5. hard-disk drive activity indicator LAN 1 link/activity indicator system fault indicator LAN 2 link/activity indicator power indicator Figure 2-4.
4D338bk0.book Page 7 Wednesday, August 12, 2015 12:40 PM Table 2-1 describes the appearance and function of the front-panel indicators. Table 2-1.
4D338bk0.book Page 8 Wednesday, August 12, 2015 12:40 PM Table 2-2 describes the function of the three front-panel switches. Table 2-2. Front-Panel Switches Switch Function Power switch Powers the system on or off. NOTE: To power off the system, press and hold this switch for at least 4 seconds. Sleep switch Places the system in sleep mode. Reset switch Reboots the system. If the system locks up and you cannot shut down the system normally, press the reset switch.
4D338bk0.book Page 1 Wednesday, August 12, 2015 12:40 PM CHAPTER 3 Messages and Codes Your system can provide you with diagnostic, error, and status information in the form of messages that appear on the monitor screen, or beep codes that sound through the system speaker. This chapter documents the diagnostic and beep codes and system messages generated by the system basic input/output system (BIOS).
4D338bk0.book Page 2 Wednesday, August 12, 2015 12:40 PM Table 3-1. System Messages (continued) Message Cause Corrective Action Cache Memory Bad, Do Not Enable Cache! Faulty cache memory Replace the microprocessor. See Chapter 8, “Installing System Board Options,” for more information. CH-2 Timer Error Faulty system board Replace the system board. See Chapter 10, “Getting Help,” for instructions on obtaining technical assistance.
4D338bk0.book Page 3 Wednesday, August 12, 2015 12:40 PM Table 3-1. System Messages (continued) Message Cause Corrective Action HDD Controller failure Loose cable, improperly connected hard-disk drive, or faulty IDE controller Check the hard-disk drive cable connections. If the problem persists, replace the system board. See Chapter 10, “Getting Help,” for instructions on obtaining technical assistance. INTR1 Error Faulty system board Replace the system board.
4D338bk0.book Page 4 Wednesday, August 12, 2015 12:40 PM POST Beep Codes If the monitor cannot display errors or problems, during POST the system may emit a series of beeps, or beep code, that identifies the problem. Table 3-2. System Beep Codes Code Cause Corrective Action 1 BIOS checksum failure; the memory refresh circuitry on the system board is faulty Replace the system board. See Chapter 10, “Getting Help,” for instructions on obtaining technical assistance.
4D338bk0.book Page 5 Wednesday, August 12, 2015 12:40 PM Diagnostics Messages When you test a device group or device in the Dell Diagnostics, an error message may result. These particular error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in Chapter 10, “Getting Help,” and then follow the instructions in that section for obtaining technical assistance.
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4D338bk0.book Page 1 Wednesday, August 12, 2015 12:40 PM CHAPTER 4 Finding Software Solutions Because most systems have several application programs installed in addition to the operating system, isolating a software problem sometimes is confusing. Software errors can look like hardware malfunctions at first.
4D338bk0.book Page 2 Wednesday, August 12, 2015 12:40 PM When you run the installation routine, be prepared to respond to prompts for information about how the system's operating system is configured, what type of system you have, and what peripheral devices are connected to the system. Using Software The following subsections discuss errors that can occur as a result of software operation or configuration.
4D338bk0.book Page 3 Wednesday, August 12, 2015 12:40 PM Table 4-1.
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4D338bk0.book Page 1 Wednesday, August 12, 2015 12:40 PM CHAPTER 5 Running the Dell Diagnostics Unlike many diagnostic programs, the Dell Diagnostics help you check the system's hardware without any additional equipment and without destroying any data. By using the diagnostics, you can have confidence in the system's operation.
4D338bk0.book Page 2 Wednesday, August 12, 2015 12:40 PM When to Use the Dell Diagnostics Whenever a major component or device in the system does not function properly, you might have a component failure. As long as the microprocessor and the input and output components of the system (the monitor, keyboard, and diskette drive) are working, you can use the Dell Diagnostics. If you know what component(s) you need to test, simply select the appropriate diagnostic device group(s) or subtest(s).
4D338bk0.book Page 3 Wednesday, August 12, 2015 12:40 PM How to Use the Dell Diagnostics When you select Advanced Testing from the Diagnostics menu, the main screen of the diagnostics appears. Information on the main screen of the diagnostics is presented in the following areas: • • • • Two lines at the top of the main screen identify the diagnostics and give its version number.
4D338bk0.book Page 4 Wednesday, August 12, 2015 12:40 PM Run Tests Run Tests displays seven options: One, All, Select, Options, Results, Errors, and Help. If you select One, all the devices within the highlighted device group are run. If you select All, all of the tests in all of the device group tests are run. (The device group tests are run in the same order as they are listed.) If you choose Select, only the selected device groups or the devices that you selected within the device groups are run.
4D338bk0.book Page 5 Wednesday, August 12, 2015 12:40 PM Table 5-2. Devices Options Option Functions Run Tests Displays five options: One, All, Select, Options, Results, Errors, and Help. Tests Allows you to select individual devices to tailor the testing process to your particular needs. You can choose one or more devices from the list. When you choose Tests, four options are displayed: Run Tests, Select, Parameters, and Help.
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4D338bk0.book Page 1 Wednesday, August 12, 2015 12:40 PM CHAPTER 6 Checking the Equipment This chapter provides troubleshooting procedures for equipment that connects directly to the input/output (I/O) panel of the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures in this chapter, see “Checking Connectors and Switches” in Chapter 2. Follow the troubleshooting procedures for the equipment that is malfunctioning.
4D338bk0.book Page 2 Wednesday, August 12, 2015 12:40 PM 2. Run the video tests in the Dell Diagnostics. Is the monitor displaying text properly? Yes. Go to step 3. No. The video controller is faulty; see Chapter 10, “Getting Help,” for instructions on obtaining technical assistance. 3. Run the video tests in the Dell Diagnostics. Did the tests run successfully? Yes. You have fixed the problem, or the problem is software-related.
4D338bk0.book Page 3 Wednesday, August 12, 2015 12:40 PM 2. Swap the faulty keyboard with a working keyboard. To swap a faulty keyboard, unplug the keyboard cable from the system's back-panel and plug in a working keyboard. Is the problem resolved? Yes. The keyboard must be replaced. See Chapter 10, “Getting Help,” for instructions on obtaining technical assistance. No. Go to step 3. 3. Run the keyboard test in the Dell Diagnostics. Can you use the keyboard to select the keyboard test? Yes.
4D338bk0.book Page 4 Wednesday, August 12, 2015 12:40 PM 3. Check the contents of the start-up files. See “Installing and Configuring Software” in Chapter 4, “Finding Software Solutions.” Are the port configuration commands correct? Yes. Go to step 5. No. Go to step 4. 4. Change the necessary statements in the start-up files. If the port problem is confined to a particular application program, see the application program's documentation for specific port configuration requirements.
4D338bk0.book Page 5 Wednesday, August 12, 2015 12:40 PM 4. Power on the system and the serial device. Is the problem resolved? Yes. The serial device must be replaced. See Chapter 10, “Getting Help,” for instructions on obtaining technical assistance. No. See Chapter 10, “Getting Help,” for instructions on obtaining technical assistance.
4D338bk0.book Page 6 Wednesday, August 12, 2015 12:40 PM 7. Power on the system and the USB device. Is the problem resolved? Yes. The USB device must be replaced. See Chapter 10, “Getting Help,” for instructions on obtaining technical assistance. No. See Chapter 10, “Getting Help,” for instructions on obtaining technical assistance.
4D338bk0.book Page 7 Wednesday, August 12, 2015 12:40 PM Network Cable Requirements NOTICE: To avoid line interference, voice and data lines must be in separate sheaths. Observe the following cabling restrictions for 10BASE-T and 100BASE-TX networks: • • • • • For 10BASE-T networks, use Category 3 or Category 5 wiring and connectors. For 100BASE-TX networks, use Category 5 wiring and connectors. The maximum cable run length (from your system to a concentrator or hub) is 100 meters (m) (328 feet [ft]).
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4D338bk0.book Page 1 Wednesday, August 12, 2015 12:40 PM CHAPTER 7 Checking Inside the System This chapter provides troubleshooting procedures for components inside the system. Before you start any of the procedures in this chapter, take the following steps: • • Perform the procedures described in “Checking Connectors and Switches” in Chapter 2. Read the safety instructions in “Safety First—For You and Your System” in the next section of this chapter.
4D338bk0.book Page 2 Wednesday, August 12, 2015 12:40 PM In addition, Dell recommends that you periodically review the safety instructions for this system. Removing and Replacing the Optional Front Bezel You must remove the system’s optional front bezel before removing the system from the rack, installing or removing a hard-disk drive, or using the diskette or CD-ROM drive.
4D338bk0.book Page 3 Wednesday, August 12, 2015 12:40 PM The system has a cover that provides access to the system board, memory, installed drives, and expansion cards. To open the system cover, perform the following steps. CAUTION: Observe the precautions in “Safety First—For You and Your System.” Also observe the safety instructions in your System Information document. 1. Unscrew the captive screw fasteners securing the system to the rack. 2. Slide the system out of the rack. 3.
4D338bk0.book Page 4 Wednesday, August 12, 2015 12:40 PM 4. Secure the cover with the screw you removed when you opened the cover (see Figure 7-2). Inside the System In Figure 7-3, the cover is removed to provide an interior view. Figure 7-3 also identifies the drive bays. Use this illustration to locate interior features and components discussed later in this guide.
4D338bk0.book Page 5 Wednesday, August 12, 2015 12:40 PM Troubleshooting a Wet System Liquid spills, splashes, and excessive humidity can cause damage to the system. If an external device (such as an external drive) gets wet, contact the device manufacturer for instructions. If the system gets wet, perform the following steps: 1. Power off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
4D338bk0.book Page 6 Wednesday, August 12, 2015 12:40 PM Troubleshooting a Damaged System If the system was dropped or damaged while being moved, you should check the system to see if it functions properly. If an external device attached to the system is dropped or damaged, contact the manufacturer of the device for instructions or see Chapter 10, “Getting Help,” for information on obtaining technical assistance from Dell. To troubleshoot a damaged system, perform the following steps: 1.
4D338bk0.book Page 7 Wednesday, August 12, 2015 12:40 PM 3. Check the connection of the coin cell battery to the system board. See “Replacing the Battery” in Chapter 8, “Installing System Board Options,” for information on gaining access to the battery socket. 4. Is the battery firmly installed in the battery socket on the system board? Yes. Go to step 7. No. Go to step 6. 5. Reseat the battery in its socket. 6. Close the system cover and reconnect the system to the electrical outlet.
4D338bk0.book Page 8 Wednesday, August 12, 2015 12:40 PM Power Supply Removal and Replacement To remove a power supply, perform the following steps. CAUTION: Observe the precautions in “Safety First—For You and Your System” presented earlier in this chapter. Also observe the safety instructions in your System Information document. CAUTION: The microprocessor and heat-sink assembly and other system board components can get extremely hot during system operation.
4D338bk0.book Page 9 Wednesday, August 12, 2015 12:40 PM power supply screws (2) Figure 7-4. Power Supply Removal To install a replacement power supply, perform the following steps: 1. Lower the new power supply into the chassis. Ensure that the power supply is properly seated into its slot in the chassis. support.dell.com 2. Secure the power supply with the two screws removed in step 6 of the previous procedure. 3.
4D338bk0.book Page 10 Wednesday, August 12, 2015 12:40 PM Troubleshooting a Cooling Fan Five cooling fans are installed in the system chassis. (See Figure 7-5 for fan orientation. Fan 1 is the outermost fan in the fan assembly, located directly behind the CD-ROM drive.) If you observe that one of the cooling fans is not operating or if the Dell Diagnostics software issues a fan-related error message, perform the following steps to replace the faulty fan.
4D338bk0.book Page 11 Wednesday, August 12, 2015 12:40 PM fan power cable cooling fans (5) fan power connectors Figure 7-5. Removing a Cooling Fan NOTICE: When installing a new fan, ensure that the airflow arrow on the fan is pointing to the rear of the system. If the fan is installed incorrectly, system components might be damaged due to overheating. NOTICE: Ensure that the fan’s wiring harness is routed from the side of the fan when the fan is installed.
4D338bk0.book Page 12 Wednesday, August 12, 2015 12:40 PM Troubleshooting Expansion Cards If an error message indicates an expansion-card problem or if an expansion card seems to perform incorrectly or not at all, the problem could be a faulty connection, a conflict with software or other hardware, or a faulty expansion card. To troubleshoot expansion cards, perform the following steps: 1. Power off the system, including any attached peripherals and disconnect the AC power cable from its power source.
4D338bk0.book Page 13 Wednesday, August 12, 2015 12:40 PM 10. Power off the system, disconnect it from AC power, and open the system cover. 11. Reinstall one of the expansion cards you removed in step 8. 12. Run the system memory test in the Dell Diagnostics. Did the test run successfully? Yes. Go to step 13. No. See Chapter 10, “Getting Help,” for information on obtaining technical assistance. 13. Repeat steps 11 and 12 for the remaining expansion card that you removed in step 8.
4D338bk0.book Page 14 Wednesday, August 12, 2015 12:40 PM 2. Enter the System Setup program to check the system memory setting. See “Using the System Setup Program,” in your User's Guide for instructions. Does the amount of memory installed match the system memory setting? Yes. Go to step 8. No. Go to step 3. 3. Power off the system, including any attached peripherals, and disconnect the power cable from the electrical outlet.
4D338bk0.book Page 15 Wednesday, August 12, 2015 12:40 PM 12. Reboot the system, and observe the monitor screen and the indicators on the keyboard. Is the problem resolved? Yes. You have fixed the problem. No. Go to step 13. 13. Repeat steps 10 through 12 for each DIMM installed. Is the problem resolved? Yes. You have fixed the problem. No. Go to step 14. 14. Run the system memory test in the Dell Diagnostics. Did the test run successfully? Yes. You have fixed the problem. No.
4D338bk0.book Page 16 Wednesday, August 12, 2015 12:40 PM Troubleshooting the System Board A system board problem can result from a defective system board component, a faulty power supply, or a defective component connected to the system board. If an error message indicates a system board problem, perform the following steps to troubleshoot the problem: 1. Power off the system, including any attached peripherals, and disconnect the system from its electrical outlet.
4D338bk0.book Page 17 Wednesday, August 12, 2015 12:40 PM Troubleshooting the Diskette Drive Subsystem If the monitor displays a system error message indicating a diskette drive problem during execution of either the boot routine or the Dell Diagnostics, the problem may be caused by any of the following conditions: • • • • • An expansion card is interfering with proper drive operations. The diskette drive/CD-ROM drive cables are not firmly connected. The diskette drive is faulty.
4D338bk0.book Page 18 Wednesday, August 12, 2015 12:40 PM 8. Reinstall one of the expansion cards that you removed in step 5, and repeat steps 6 and 7. 9. Close the system cover, reconnect the system to AC power, and power on the system. 10. Run the diskette drive tests in the Dell Diagnostics to determine whether the diskette drive subsystem now works correctly. 11.
4D338bk0.book Page 1 Wednesday, August 12, 2015 12:40 PM CHAPTER 8 Installing System Board Options This section describes how to install the following options: • • • Expansion cards Memory modules Microprocessor This section also includes instructions for replacing the system battery, if necessary. Use Figure 8-1 to locate the system board features. WARNING: Before you perform the procedures in this section, you must power off the system and disconnect it from its AC power source.
4D338bk0.book Page 2 Wednesday, August 12, 2015 12:40 PM Expansion Cards Expansion cards are installed on the system’s riser board or the system board right angle connector. The riser board plugs into the PCI2 connector on the system board (see Figure 8-1) and is considered an extension of the system board. The system board supports two 32-bit, 33-megahertz (MHz), peripheral component interconnect (PCI) expansion-card connectors.
4D338bk0.book Page 3 Wednesday, August 12, 2015 12:40 PM 3. Disconnect any cables connected to expansion cards through the back-panel openings. 4. Disconnect any internal cables connected to expansion cards. 5. Remove the riser board, together with installed expansion cards, from the system board. 6. Remove the expansion card from its slot on the riser board (see Figure 8-3). 7. If you are removing the card permanently, install a metal filler bracket over the empty card-slot opening.
4D338bk0.book Page 4 Wednesday, August 12, 2015 12:40 PM Installing an Expansion Card To install an expansion card, perform the following steps. CAUTION: Observe the precautions in “Safety First—For You and Your System” in Chapter 7 and the safety instructions in the System Information document that came with your system. NOTICE: See “Protecting Against Electrostatic Discharge” in the safety instructions in your System Information document. 1. Remove the system cover, if it is not already removed. 2.
4D338bk0.book Page 5 Wednesday, August 12, 2015 12:40 PM Figure 8-4. Riser Board Removal 2. Grasp the riser firmly and lift it up and out of the chassis (see Figure 8-4). 3. Disconnect any cables connected to the expansion cards. 4. Remove the expansion cards installed on the riser board. Memory Modules The system is upgradable to 1 GB by installing combinations of 128, 256, and 512 MB ECC unbuffered SDRAM memory modules. You can purchase memory upgrade kits from Dell as needed.
4D338bk0.book Page 6 Wednesday, August 12, 2015 12:40 PM • • If you install different sizes of memory modules, install them in order of descending capacity, beginning with the highest-capacity DIMM in socket DIMM3. You do not need to install memory modules in pairs. DIMM3 DIMM0 Figure 8-5. DIMM Sockets Table 8-1 illustrates the valid memory configurations based on these guidelines. Table 8-1.
4D338bk0.book Page 7 Wednesday, August 12, 2015 12:40 PM Memory Installation and Replacement To install or replace a memory module on the system board, perform the following steps. CAUTION: Observe the precautions in “Safety First—For You and Your System” in Chapter 7 and the safety instructions in the System Information document that came with your system. NOTICE: See “Protecting Against Electrostatic Discharge” in the safety instructions in your System Information document. 1.
4D338bk0.book Page 8 Wednesday, August 12, 2015 12:40 PM Figure 8-6. DIMM3 Installation After DIMM3 has been installed, install the remaining memory modules using the following procedure: 1. Press down and outward on the ejectors on the DIMM socket to allow the DIMM to be inserted into the socket. (See Figure 8-7). 2. Align the DIMM's edge connector with the slot in the center of the DIMM socket, and insert the DIMM in the socket (see Figure 8-7).
4D338bk0.book Page 9 Wednesday, August 12, 2015 12:40 PM 7. If the System Memory value is incorrect, one or more of the memory modules may not be installed properly. Repeat steps 1 through 6. Carefully examine each DIMM to ensure proper seating in its socket. 8. Run the system memory test in the Dell Diagnostics (see Chapter 5, “Running the Dell Diagnostics” for complete information). DIMM socket ejectors (2) alignment keys (2) Figure 8-7.
4D338bk0.book Page 10 Wednesday, August 12, 2015 12:40 PM DIMM socket ejectors (2) Figure 8-8. DIMM Removal Replacing the Microprocessor The microprocessor and heat sink assembly is secured to the system board in a zeroinsertion-force (ZIF) socket. To remove the microprocessor and heat sink assembly, perform the following steps. CAUTION: Observe the precautions in “Safety First—For You and Your System” in Chapter 7 and the safety instructions in the System Information document that came with your system.
4D338bk0.book Page 11 Wednesday, August 12, 2015 12:40 PM 5. Release the clip securing the heat sink to the microprocessor socket by first inserting a small flat-tip screwdriver into the upper slot at the front of the socket to release the clamp, and then releasing the clip from the opposite side of the socket. 6. Grasp the end of the ZIF socket arm and bend it out slightly until it disengages from the socket tab. 7. Swing the ZIF arm up to the upright position.
4D338bk0.book Page 12 Wednesday, August 12, 2015 12:40 PM Microprocessor and Heat Sink Assembly Replacement To install the replacement microprocessor and heat sink assembly, see Figure 8-10 and perform the following steps: 1. Remove the microprocessor and heat sink assembly. 2. Gently place the replacement microprocessor into the ZIF socket so that the processor pins mate exactly with the ZIF socket. Make certain that pin 1 of the microprocessor is oriented correctly in the socket.
4D338bk0.book Page 13 Wednesday, August 12, 2015 12:40 PM 5. Carefully place the heat sink on the microprocessor. Be careful not to touch the surfaces coated with thermal grease. The beveled surface on the heat sink covers the part of the ZIF socket that is not covered by the microprocessor. 6. Drop the heat sink clip into the heat sink's center groove, with the end of the clip that has two slots facing the front of the ZIF socket. 7.
4D338bk0.book Page 14 Wednesday, August 12, 2015 12:40 PM You can operate the system without a battery; however, the system configuration information maintained by the battery in NVRAM is erased each time you shut down the system. Therefore, you must reenter the system configuration information and reset the options each time the system boots until you replace the battery. The battery is a 3.0-volt (V), coin-cell CR2032-type battery. To remove the battery, perform the following steps.
4D338bk0.book Page 15 Wednesday, August 12, 2015 12:40 PM 6. Close the system cover, and then reconnect the system and peripherals to their AC power sources and power them on. 7. Enter the System Setup program to confirm that the battery is operating properly. 8. Enter the correct time and date through the System Setup program's time and date settings. Also reenter any system configuration information that is no longer displayed on the System Setup screens, and then exit the System Setup program. 9.
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4D338bk0.book Page 1 Wednesday, August 12, 2015 12:40 PM CHAPTER 9 Installing Drives This chapter explains how to remove and install hard-disk drives, diskette drives, and CD-ROM drives. Hard-Disk Drives CAUTION: Observe the precautions in “Safety First—For You and Your System” in Chapter 7 and the safety instructions in the System Information document that came with your system. Figure 9-1 shows the locations of drives that can be installed in the system.
4D338bk0.book Page 2 Wednesday, August 12, 2015 12:40 PM Hard-Disk Drive Removal Each hard-disk drive is mounted in a mounting bracket. The mounting bracket is secured to slots in the chassis front panel and to two snap-in posts at the back of the mounting bracket. To remove a faulty hard-disk drive and its mounting bracket, perform the following steps.
4D338bk0.book Page 3 Wednesday, August 12, 2015 12:40 PM hard-disk drive bracket screws (4) Figure 9-3. Hard-Disk Drive Removal From Bracket Hard-Disk Drive Installation To install the replacement hard-disk drive, perform the following steps: 1. Secure the replacement drive to the bracket using the four screws removed earlier (see Figure 9-3). 2. Install the power and IDE interface cable connectors to the back of the drive. 3.
4D338bk0.book Page 4 Wednesday, August 12, 2015 12:40 PM To remove the 3.5-inch diskette drive or the CD-ROM drive, perform the following steps: 1. Remove the cover. 2. Remove the power cables from both the 3.5-inch diskette drive and the CD-ROM drive. 3. Remove the interface cable from the back of the 3.5-inch diskette drive. 4. Remove the three screws securing the 3.5-inch diskette drive bracket and the CD-ROM drive bracket to the floor of the chassis. 5. Lift the 3.
4D338bk0.book Page 1 Wednesday, August 12, 2015 12:40 PM CHAPTER 10 Getting Help This chapter describes the tools Dell provides to help you when you have a problem with your system. It also tells you when and how to call Dell for technical or customer assistance. Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Complete the troubleshooting checks in Chapter 2, “Checking the Basics.” 2.
4D338bk0.book Page 2 Wednesday, August 12, 2015 12:40 PM Help Tools Dell provides a number of tools to assist you. These tools are described in the following sections. NOTE: Some of these tools are not always available in all locations outside the continental U.S. Please call your local Dell representative for information on availability. World Wide Web The Internet is your most powerful tool for obtaining information about your system and other Dell products.
4D338bk0.book Page 3 Wednesday, August 12, 2015 12:40 PM AutoTech Service Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop systems. When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions. The AutoTech service is available 24 hours a day, seven days a week. You can also access this service through the technical support service.
4D338bk0.book Page 4 Wednesday, August 12, 2015 12:40 PM Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit Dell’s World Wide Web site at http://www.dell.com/. For the telephone number to call to speak to a sales specialist, see “Dell Contact Numbers” found later in this chapter. Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1.
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4D338bk0.book Page 6 Wednesday, August 12, 2015 12:40 PM Dell Contact Numbers When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in Table 10-1and Table 10-2. Table 10-1 provides the various codes required to make long-distance and international calls. Table 10-2 provides local telephone numbers, area codes, toll-free numbers, Web site and e-mail addresses, if applicable, for each department or service available in various countries around the world.
4D338bk0.book Page 7 Wednesday, August 12, 2015 12:40 PM Table 10-1. International Dialing Codes support.dell.
4D338bk0.book Page 8 Wednesday, August 12, 2015 12:40 PM Table 10-1. International Dialing Codes (continued) Country (City) International Access Code Country Code City Code South Africa (Johannesburg) 09/091 27 11 Spain (Madrid) 00 34 91 Sweden (Upplands Vasby) 009 46 8 Switzerland (Geneva) 00 41 22 Taiwan 002 886 — Thailand 001 66 — U.K. (Bracknell) 010 44 1344 U.S.A. (Austin, Texas) 011 1 Not required Area Code Local Number or Toll-Free Number Table 10-2.
4D338bk0.book Page 9 Wednesday, August 12, 2015 12:40 PM Table 10-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Belgium (Brussels) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . . . 481 92 88 Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . . . 481 91 19 Home/Small Business Sales . . . . . . . . . . . . . . . . . . . . . . .
4D338bk0.book Page 10 Wednesday, August 12, 2015 12:40 PM Table 10-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Chile (Santiago) Sales, Customer Support, and Technical Support . . . . . . . . toll free: 1230-020-4823 NOTE: Customers in Chile call the U.S.A for sales, customer, and technical assistance. China (Xiamen) Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4D338bk0.book Page 11 Wednesday, August 12, 2015 12:40 PM Table 10-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Finland (Helsinki) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 09. . . . . . . . . . . . . . 253 313 60 Technical Support Fax. . . . . . . . . . . . . . . . . . . . . . . . 09. . . . . . . . . . . . . . 253 313 81 Relational Customer Care . . . . . . . . . . . . . . . . . . . . 09. . . . .
4D338bk0.book Page 12 Wednesday, August 12, 2015 12:40 PM Table 10-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Germany (Langen) Technical Support. . . . . . . . . . . . . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . . 766-7200 Home/Small Business Customer Care . . . . . . . . . . . . . . . . . . . . . . 0180-5-224400 Global Segment Customer Care . . . . . . . . . . . . 06103 . . . . . . . . . . . . . . .
4D338bk0.book Page 13 Wednesday, August 12, 2015 12:40 PM Table 10-2. Dell Contact Numbers (continued) Country (City) Department Name or Service Italy (Milan) Home and Small Business Area Code Local Number or Toll-Free Number Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . . 577 826 90 Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . . 696 821 14 Fax . . . . . . . . . . . . . . . . . . . . . . . . .
4D338bk0.book Page 14 Wednesday, August 12, 2015 12:40 PM Table 10-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Korea (Seoul) Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 080-200-3800 Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 080-200-3777 Customer Service (Seoul, Korea) . . . . . . . . . . . . . . . . . . . . . . . .
4D338bk0.book Page 15 Wednesday, August 12, 2015 12:40 PM Table 10-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Mexico Automated Order-Status System (Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . . . . . . . . 512. . . . . . . . . . . . . . . 728-0685 NOTE: Customers in Mexico call the U.S.A. for access to the Automated Order-Status System and AutoTech. AutoTech (Automated technical support) (Austin, Texas, U.S.A.) .
4D338bk0.book Page 16 Wednesday, August 12, 2015 12:40 PM Table 10-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Poland (Warsaw) Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . 57 95 700 Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . 57 95 999 Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4D338bk0.book Page 17 Wednesday, August 12, 2015 12:40 PM Table 10-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Southeast Asian/ Pacific Countries (excluding Australia, Brunei, China, Hong Kong, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan, and Thailand—see individual listings for these countries) Customer Technical Support, Customer Service, and Sales (Penang, Malaysia) . . . . . . . . . . . . . . . . . . . .
4D338bk0.book Page 18 Wednesday, August 12, 2015 12:40 PM Table 10-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Switzerland (Geneva) Technical Support (Home and Small Business) . . . . . . . . . . . . . . . . . . .0844 811 411 Technical Support (Corporate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0844 822 844 Customer Care (Home and Small Business) . . . . . . . . . . . . . . . . . . . .
4D338bk0.book Page 19 Wednesday, August 12, 2015 12:40 PM Table 10-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service U.S.A. (Austin, Texas) Automated Order-Status System . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-433-9014 AutoTech (for portable and desktop systems) . . . . . . . . . . .
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4D338bk0.book Page 1 Wednesday, August 12, 2015 12:40 PM APPENDIX A Jumpers and Connectors This section provides specific information about the jumpers on the system board. It also provides some basic information on jumpers and switches and describes the connectors and sockets on the various boards in the system. Jumpers—A General Explanation Jumpers and switches provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board.
4D338bk0.book Page 2 Wednesday, August 12, 2015 12:40 PM Figure A-2 shows the location and default settings of the jumper blocks on the system board. See Table A-1 for the designations, default settings, and functions of the system's jumpers. System Board Jumpers Figure A-2 shows the location of the configuration jumpers on the system board. Table A-1 lists the function of these jumpers. PASSWORD CLEAR BIOS CONFIG hard-drive activity cable connector Figure A-2. System Board Jumpers Table A-1.
4D338bk0.book Page 3 Wednesday, August 12, 2015 12:40 PM System Board Connectors Table A-2 lists the connectors and sockets located on the system board. Table A-2.
4D338bk0.book Page 4 Wednesday, August 12, 2015 12:40 PM 3. Locate the password jumper (labeled PASSWORD CLEAR) on the system board (see Figure A-2). 4. Place a jumper plug on the PASSWORD CLEAR jumper. 5. Replace the system cover, and then reconnect the system to an electrical outlet and power on. The system password is cleared. Do not set a new system password at this time.
4D338bk0.book Page 1 Wednesday, August 12, 2015 12:40 PM Abbreviations and Acronyms The following list defines or identifies technical terms, abbreviations, and acronyms used in Dell user documents. A ampere(s) AC alternating current ACPI Advanced Configuration and Power Interface ADC analog-to-digital converter ADI Autodesk Device Interface AI artificial intelligence ANSI American National Standards Institute APIC Advanced Peripheral Interrupt Controller support.dell.
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4D338bk0.book Page 5 Wednesday, August 12, 2015 12:40 PM support.dell.
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4D338bk0.book Page v Wednesday, August 12, 2015 12:40 PM Figure 2-1. Figure 2-2. Figure 2-3. Figure 2-4. Figure 2-5. Figure 2-6. Figure 7-1. Figure 7-2. Figure 7-3. Figure 7-4. Figure 7-5. Figure 8-1. Figure 8-2. Figure 8-3. Figure 8-4. Figure 8-5. Figure 8-6. Figure 8-7. Figure 8-8. Figure 8-9. Figure 8-10. Figure 8-11. Figure 9-1. Figure 9-2. Figure 9-3. Figure 9-4. Figure 10-1. Figure A-1. Figure A-2. Back-Panel Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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4D338bk0.book Page vii Wednesday, August 12, 2015 12:40 PM FILE LOCATION: C:\Users\Nalina_n_s\Downloads\Edoc posting\Bayonet\I&T\En- Table 2-1. Table 2-2. Table 3-1. Table 3-2. Table 4-1. Table 5-1. Table 5-2. Table 8-1. Table 10-1. Table 10-2. Table A-1. Table A-2. Front-Panel Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-7 Front-Panel Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 System Messages . . . . . . . . . . . . . .
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Dell Information Development Postscript Imaging and Printing Specs JOB TITLE: Dell PowerEdge 350 Systems Installation Guide Troubleshooting Guide s:\systems\bayonet\it LANGUAGES: English PART NUMBER: 4D338 Rev. A00 PREPARED BY: Gloria Salinas CONTACT: Cathy Brown EMAIL ADDRESS: cathy_brown@dell.
Dell Information Development Postscript Imaging and Printing Specs FILE NAME(S) & PAGE COUNT: Section Filename Page Count Page Numbers Full Cover (AMF): 4D338am0.ps 2 ( incl. blank inside page) or TOTAL PAGE COUNT: SPECIAL INSTRUCTIONS: Full Cover (EMF): 4D338em0.ps Full Cover (APCC): 4D338ap0.ps Full Cover (CCC): 4D338cc0.ps Title Page: 4D338tp0.ps 2 Title Page & Copyright Preface: 4D338pr0ps 4 v–viii TOC: 4D338tc0.ps 4 ix–xiv Ch1: 4D338c10.ps 2 1-1–1-2 Ch2: 4D338c20.
