™ Dell™ PowerEdge™ 2400 Systems INSTALLATION AND TROUBLESHOOTING GUIDE www.dell.
___________________ Information in this document is subject to change without notice. © 1999 Dell Computer Corporation. All rights reserved. Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.
Safety Instructions Use the following safety guidelines to ensure your own personal safety and to help protect your computer or storage system from potential damage. Notes, Notices, Cautions, and Warnings Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type. These blocks are notes, notices, cautions, and warnings, and they are used as follows: NOTE: A NOTE indicates important information that helps you make better use of your computer system.
ADVARSEL: Dette system kan have mere end et strømforsyningskabel. For at reducere risikoen for elektrisk stød, bør en professionel servicetekniker frakoble alle strømforsyningskabler, før systemet serviceres. VAROITUS: Tässä järjestelmässä voi olla useampi kuin yksi virtajohto. Sähköiskuvaaran pienentämiseksi ammattitaitoisen huoltohenkilön on irrotettava kaikki virtajohdot ennen järjestelmän huoltamista. ÏÐÅÄÓÏÐÅÆÄÅÍÈÅ: Äàííàÿ ñèñòåìà ìîæåò èìåòü íåñêîëüêî êàáåëåé ýëåêòðîïèòàíèÿ.
— • • • • • • • The product does not operate correctly when you follow the operating instructions. Keep your system components away from radiators and heat sources. Also, do not block cooling vents. Do not spill food or liquids on your system components, and never operate the product in a wet environment. If the computer gets wet, see the appropriate section in your troubleshooting guide or contact a Dell-authorized service provider. Do not push any objects into the openings of your system components.
• • • • • • To help protect your system components from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS). Position cables and power cords carefully; route cables and the power cord and plug so that they cannot be stepped on or tripped over. Be sure that nothing rests on your system components’ cables or power cord. Do not modify power cables or plugs.
WARNING: Installing Dell system components in a Dell rack without the front and side stabilizers installed could cause the rack to tip over, potentially resulting in bodily injury under certain circumstances. Therefore, always install the stabilizers before installing components in the rack. After installing system components in a rack, never pull more than one component out of the rack on its slide assemblies at one time.
Precautions for Products With Modems, Telecommunications, or Local Area Network Options Observe the following guidelines when working with options: • • • • • Do not connect or use a modem or telephone during a lightning storm. There may be a risk of electrical shock from lightning. Never connect or use a modem or telephone in a wet environment. Do not plug a modem or telephone cable into the network interface controller (NIC) receptacle.
3. Disconnect your computer and peripherals from their power sources. Also, disconnect any telephone or telecommunication lines from the computer. Doing so reduces the potential for personal injury or shock. In addition, take note of these safety guidelines when appropriate: • • When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.
Ergonomic Computing Habits CAUTION: Improper or prolonged keyboard use may result in injury. CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain. For comfort and efficiency, observe the following ergonomic guidelines when you set up and use your computer system: • • • • • • • • • • • xii Position your system so that the monitor and keyboard are directly in front of you as you work.
1 2 5 3 4 1 Monitor screen at or below eye level 2 Wrists relaxed and flat 3 Arms at desk level 4 Feet flat on the floor 5 Monitor and keyboard positioned directly in front of user xiii
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Preface About This Guide This guide is intended for anyone who wants to upgrade or troubleshoot a Dell PowerEdge 2400 computer system. Before calling Dell for technical assistance, follow the recommended procedure(s) in this guide to solve most hardware and software problems yourself. The sections are summarized as follows: • • • • • • • • Chapter 1, "Introduction" — Overview of the system's service features.
• • Appendix A, "Jumpers, Switches, and Connectors" — Jumper or switch settings to change when troubleshooting the system or adding internal options. “Abbreviations and Acronyms” — Abbreviations and acronyms used throughout this guide and in other Dell documentation for the system.
• Keycaps are labels that appear on the keys on a keyboard. They are enclosed in angle brackets. Example: • Key combinations are series of keys to be pressed simultaneously (unless otherwise indicated) to perform a single function. Example: • Commands presented in lowercase bold are for reference purposes only and are not intended to be typed when referenced. Example: "Use the format command to . . . .
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Contents Chapter 1 Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Chapter 2 Checking the Basics . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Backing Up Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Basic Checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Checking Connections and Switches . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 5 Running the Dell™ Diagnostics . . . . . . . . . . . . . . . . . . 5-1 Features of the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . When to Use the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Starting the Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . How to Use the Dell Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Troubleshooting the Diskette Drive Subsystem. . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting a SCSI Tape Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting SCSI Hard-Disk Drives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting a RAID Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Troubleshooting an Integrated PERC 2/Si RAID Controller . . . . . . . . . . . . . .
Chapter 10 Installing Hard-Disk Drives. . . . . . . . . . . . . . . . . . . . 10-1 Preparing SCSI Hard-Disk Drives for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . .10-2 SCSI Hard-Disk Drive Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10-3 Partitioning and Formatting SCSI Hard-Disk Drives . . . . . . . . . . . . . . . . . . . . .10-3 Installing and Removing SCSI Hard-Disk Drives . . . . . . . . . . . . . . . . . . . . . . . . . .
Appendix B Installing Redundant Power Supplies . . . . . . . . . . . . B-1 Installing the PSDB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1 Installing the Dual Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Table 2-1. Table 3-1. Table 3-2. Table 3-3. Table 3-4. Table 4-1. Table 5-1. Table 5-2. Table 8-1. Table 11-1. Table 11-2. Table A-1. Table A-2. Boot Routine Indications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6 System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 System Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10 Dell HIP Application Alert Log Messages . . . . . . . . . . . . . . . . . .
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Figure 2-1. Figure 2-2. Figure 3-1. Figure 7-1. Figure 7-2. Figure 7-3. Figure 7-4. Figure 7-5. Figure 8-1. Figure 8-2. Figure 8-3. Figure 8-4. Figure 8-5. Figure 8-6. Figure 8-7. Figure 8-8. Figure 8-9. Figure 8-10. Figure 8-11. Figure 9-1. Figure 10-1. Figure 10-2. Figure 10-3. Figure 10-4. Figure 11-1. Figure A-1. Figure A-2. Figure B-1. Figure B-2. Figure B-3. Figure B-4. Back-Panel Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Front-Panel Features . . . . . . .
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CHAPTER 1 Introduction Dell™ PowerEdge™ 2400 computer systems are high-speed servers that offer significant service and upgrade features.
1-2 Dell PowerEdge 2400 Systems Installation and Troubleshooting Guide
CHAPTER 2 Checking the Basics If your Dell™ PowerEdge™ 2400 system is not working as expected, begin troubleshooting using the procedures in this section. This section guides you through some initial checks and procedures that can solve basic computer problems. It can also direct you to the appropriate section for detailed troubleshooting information and procedures to solve more complex problems.
3. Perform the steps in the next section, "Checking Connections and Switches." Is the problem resolved? Yes. The power to the computer system was faulty, or the connections to the computer system were loose. You have fixed the problem. No. Go to step 4. 4. Follow the procedures described in "Look and Listen," found later in this chapter. Did the system complete the boot routine? Yes. Go to step 5. No. A serious malfunction may have occurred. Go to Chapter 11, "Getting Help." 5.
Figure 2-1. Back-Panel Features support.dell.
Figure 2-2.
To check all the connections and switches, perform the following steps: 1. Turn off the system, including any attached peripherals (such as the monitor, keyboard, printer, external drives, scanners, and plotters). Disconnect all the AC power cables from their electrical outlets. 2. If the computer is connected to a power strip (or power distribution unit), turn the power strip off and then on again. Is the power strip receiving power? Yes. Go to step 5. No. Go to step 3. 3.
9. Are the mouse and printer operating properly? Yes. Continue with "Look and Listen" found next in this section. No. Go to "Troubleshooting the Basic I/O Functions" in Chapter 6, "Checking the Equipment." Look and Listen Looking at and listening to the system is important in determining the source of a problem. Look and listen for the indications described in Table 2-1. Table 2-1. Boot Routine Indications Look/Listen for: Action An error message See Chapter 3, "Messages and Codes.
Table 2-1. Boot Routine Indications (continued) Look/Listen for: Action The hard-disk drive activity indicators The hard-disk drive activity indicators should quickly flash on and off when you access data on the hard-disk drives. On a system running the Microsoft® Windows NT® operating system, you can test the drive by opening Windows® Explorer and clicking the icon for drive C.
The Resource Configuration Utility If you are experiencing problems with the system, you may have a conflict between the information stored by the System Setup program and the Resource Configuration Utility. Although the Resource Configuration Utility can read changes from the System Setup program, changes are not recorded into configuration memory until you run the Resource Configuration Utility and save the new information.
CHAPTER 3 Messages and Codes Applications, operating systems, and the computer itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on the monitor screen or a beep code may sound.
Table 3-1. System Messages Message Cause Corrective Action Address mark not found Faulty diskette/tape drive subsystem or hard-disk drive subsystem (defective system board) Replace the system board. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. Alert! Maximum memory size exceeded. Limiting memory size to 2 MB System supports up to 2 MB of memory Remove one or more DIMMs so that all DIMMS are the same type.
Table 3-1. System Messages (continued) Message Cause Corrective Action Decreasing available memory One or more DIMMs improperly seated or faulty Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance.
Table 3-1. System Messages (continued) Message Cause Corrective Action General failure Operating system corrupted or not installed properly Reinstall the operating system. Hard disk controller failure Incorrect configuration settings in System Setup program, improperly connected hard-disk drive, faulty hard-disk drive controller subsystem (defective system board), or loose power cable Check the hard-disk drive configuration settings in the System Setup program.
Table 3-1. System Messages (continued) Message Cause Corrective Action Keyboard failure Keyboard cable connector loose or improperly connected, defective keyboard, or defective keyboard/mouse controller (defective system board) Check the keyboard cable connection. Replace the keyboard. If the problem persists, replace the system board. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance.
Table 3-1. System Messages (continued) Message Cause Corrective Action No boot device available Faulty diskette, diskette/tape drive subsystem, hard-disk drive, hard-disk drive subsystem, or no boot disk in drive A Replace the diskette or hard-disk drive. If the problem persists, replace the system board. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance.
Table 3-1. System Messages (continued) Message Cause Corrective Action Reset failed Improperly connected diskette/ tape drive, hard-disk drive, or power cable Check the diskette/tape drive interface cable and power cable connections to the diskette drive. See Chapter 9, "Installing Drives in the External Bays." Replace the diskette/tape drive interface cable. Reinstall the hard-disk drive. Check the interface cable and power cable connections to the backplane board.
Table 3-1. System Messages (continued) Message Cause Corrective Action Time-of-day not set please run SETUP program Incorrect Time or Date settings or defective system battery Check the Time and Date settings. See Chapter 4, "Using the System Setup Program," in the User's Guide for instructions. If the problem persists, replace the system battery. If the problem still persists, replace the I/O board. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance.
Table 3-1. System Messages (continued) Message Cause Corrective Action Warning! Detected mode switch from RAID to SCSI on the onboard RAID channel. Potential for data loss exists! Press Y to confirm the change; press any other key to cancel. Mode of integrated RAID controller has changed from RAID to SCSI since previous system boot Back up information on the harddisk drives before changing the mode of operation of the integrated SCSI controller.
Table 3-2. System Beep Codes Code Cause Corrective Action 1-1-3 CMOS write/read failure Replace the system board. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. 1-1-4 BIOS checksum failure This fatal error usually requires that you replace the BIOS firmware. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. 1-2-1 Programmable interval-timer failure Replace the system board.
Table 3-2. System Beep Codes (continued) Code Cause Corrective Action 1-3-4 Odd/even logic failure in the first 64 KB of main memory Remove and reseat the DIMMs. If the problem persists, replace the DIMMs. If the problem still persists, replace the system board. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance.
Table 3-2. System Beep Codes (continued) Code Cause Corrective Action 3-3-1 CMOS failure Run the system board test in the Dell Diagnostics to isolate the problem. 3-3-2 System configuration check failure Replace the system board. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance.
Table 3-2. System Beep Codes (continued) Code Cause Corrective Action 4-3-4 Time-of-day clock stopped Replace the battery. If the problem persists, replace the system board. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. 4-4-1 Super I/O chip failure (defective system board) Replace the system board. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance.
Diagnostics Messages When you run a test group or subtest in the Dell Diagnostics, an error message may result. These particular error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist (see Chapter 11, “Getting Help”), and then follow the instructions in that section for obtaining technical assistance.
Table 3-3. Dell HIP Application Alert Log Messages (continued) Message Cause Corrective Action Fan sensor warning detected* A fan sensor reading on the specified server has exceeded the user-settable warning thresholds. If possible, the chassis number and fan number are provided. Check for a possible blockage of or inadequate ventilation around the fan. If the fan is not blocked and ventilation is adequate, check fan connections.
SCSI Hard-Disk Drive Indicator Codes If a redundant arrays of independent disks (RAID) controller such as the optional PowerEdge Expandable RAID Controller (PERC) 2/Si controller is installed in the system, three light-emitting diode (LED) indicators on each of the hard-disk drive carriers provide information on the status of the SCSI hard-disk drives (see Figure 3-1). The SCSI backplane firmware controls the drive online and drive failure indicators. Figure 3-1.
Table 3-4 lists the drive indicator patterns established by the SCSI backplane firmware. Different patterns are displayed as drive events occur in the system. For example, in the event of a hard-disk drive failure, the "drive failed" pattern appears. After the drive is selected for removal, the "drive being prepared for removal" pattern appears, followed by the "drive ready for insertion or removal" pattern.
3-18 Dell PowerEdge 2400 Systems Installation and Troubleshooting Guide
CHAPTER 4 Finding Software Solutions Because most computer systems have several application programs installed in addition to the operating system, isolating a software problem can be confusing. Software errors can also appear to be hardware malfunctions at first.
When you run the installation routine, be prepared to respond to prompts for information about how the computer's operating system is configured, what type of computer you have, and what peripheral devices are connected to the computer. Using Software The following subsections discuss errors that can occur as a result of software operation or configuration. Error Messages Error messages can be produced by an application program, the operating system, or the computer.
Table 4-1.
4-4 Dell PowerEdge 2400 Systems Installation and Troubleshooting Guide
CHAPTER 5 Running the Dell™ Diagnostics Unlike many diagnostic programs, the Dell Diagnostics helps you check the computer's hardware without any additional equipment and without destroying any data. By using the diagnostics, you can have confidence in the computer system's operation. If you find a problem that you cannot solve by yourself, the diagnostic tests can provide you with important information you will need when talking to Dell's technical assistance representative.
component(s) you need to test, simply select the appropriate diagnostic device group(s) or subtest(s). If you are unsure about the scope of the problem, read the rest of the information in this section. Starting the Dell Diagnostics You can run the Dell Diagnostics from either the utility partition on your hard-disk drive or from a set of diskettes that you create from the Dell OpenManage Server Assistant CD. To run the diagnostics from the utility partition, perform the following steps: 1.
Selecting Exit to MS-DOS exits the diagnostics and returns you to your operating system environment. To select an option from the Diagnostics menu, highlight the option and press , or press the key that corresponds to the highlighted letter in the option you choose. How to Use the Dell Diagnostics When you select Select Devices to Test from the Diagnostics menu, the main screen of the diagnostics appears.
• Move the highlight to the option you want to select by pressing the left- or rightarrow key, and then press . Whenever one of the options is selected, additional choices become available. The following subsections explain the menu options as listed from left to right in the Device Groups menu. Run Tests Run Tests displays seven options: One, All, Select, Options, Results, Errors, and Help. If you select One, all the devices within the highlighted device group are run.
Table 5-2. Parameters Options Option Possible Values Number of Times to Repeat Test(s) 0001 through 9999 or 0000, which loops indefinitely until you press . The default is 1. Maximum Errors Allowed 0000 through 9999, where 0000 means that there is no error limit. The default is 1. Pause for User Response Yes, No Allows you to decide whether tests will wait for user input. The default is Yes to wait for user input.
5-6 Dell PowerEdge 2400 Systems Installation and Troubleshooting Guide
CHAPTER 6 Checking the Equipment This section provides troubleshooting procedures for equipment that connects directly to the input/output (I/O) panel of the computer, such as the monitor, keyboard, mouse, or printer. Before you perform any of the procedures in this section, see "Checking Connections and Switches" in Chapter 2, "Checking the Basics." Then follow the troubleshooting procedures for the equipment that is malfunctioning.
3. Run the video tests in the Dell™ Diagnostics. Is the monitor displaying text properly? Yes. Go to step 4. No. If a video expansion card is installed in the computer, see "Troubleshooting Expansion Cards" in Chapter 7, "Checking Inside the Computer." If no video expansion card is installed, the integrated video controller is faulty; see Chapter 11, "Getting Help," for instructions on obtaining technical assistance. 4. Run the video tests in the Dell Diagnostics. Did the tests run successfully? Yes.
2. Swap the faulty keyboard with a working keyboard. To swap a faulty keyboard, unplug the keyboard cable from the computer's back panel and plug in a working keyboard. Is the problem resolved? Yes. The keyboard must be replaced. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. No. Go to step 3. 3. Run the keyboard test in the Dell Diagnostics. Can you use the keyboard to select the keyboard test? Yes. Go to step 5. No. Go to step 4. 4.
3. Check the contents of the start-up files. See "Installing and Configuring Software" in Chapter 4, "Finding Software Solutions." Are the port configuration commands correct? Yes. Go to step 5. No. Go to step 4. 4. Change the necessary statements in the start-up files. If the port problem is confined to a particular application program, see the application program's documentation for specific port configuration requirements. Is the problem resolved? Yes. You have fixed the problem. No. Go to step 5. 5.
5. Run the parallel printer's self-test. Did the self-test run successfully? Yes. Go to step 6. No. The printer is probably defective. If the printer was purchased from Dell, see Chapter 11, "Getting Help," for instructions on obtaining technical assistance. 6. Attempt another print operation on the parallel printer. Did the print operation run successfully? Yes. You have fixed the problem. No. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance.
5. Turn off the computer and the serial device, and swap the device with a comparable working device. For example, if the serial mouse has a problem, swap it with a serial mouse that you know is working properly. 6. Turn on the computer and the serial device. Is the problem resolved? Yes. The serial device must be replaced. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. No. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance.
7. Turn on the computer and the USB device. Is the problem resolved? Yes. The USB device must be replaced. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. No. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. support.dell.
6-8 Dell PowerEdge 2400 Systems Installation and Troubleshooting Guide
CHAPTER 7 Checking Inside the Computer This section provides troubleshooting procedures for components inside the computer. Before you start any of the procedures in this section, take the following steps: • • Perform the procedures described in "Checking Connections and Switches" and "The System Setup Program" in Chapter 2, "Checking the Basics." Read the safety instructions in "Safety First—For You and Your Computer.
3. While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components. 4. Disconnect your computer and peripherals from their power sources (unless you are installing or removing a hard-disk drive). Also, disconnect any telephone or telecommunication lines from the computer. 5. Doing so reduces the potential for personal injury or shock.
Figure 7-1. Opening the Front Bezel support.dell.com 5. Grasp the bezel along the edge adjacent to the computer chassis and unsnap the bezel to remove it from the chassis. 6. Loosen the three thumbscrews along the front edge of either side cover (see Figure 7-2).
Figure 7-2. Removing the Computer Covers 7-4 1 Thumbscrew (3 per cover) 2 Cover (2) 7. Slide one cover about a centimeter (a half-inch) toward the front of the computer, and grasp the top of the cover at both ends. Rotate the top edge of the cover away from the chassis, and lift it away from the chassis. 8. Repeat steps 6 and 7 to remove the remaining side cover, if necessary.
Replacing the Computer Covers To replace a computer cover, perform the following steps. NOTICE: Make sure that there are no cables or cable connectors lying on the top diskette drive in the upper drive cage. Foreign objects on top of the drive can interfere with drive operation and permanently damage the drive. 1. Check all cable connections, especially those that might have come loose during your work. Fold cables out of the way so that they do not catch on the computer cover. 2.
Figure 7-3. Removing the Cooling Shroud 1 Cooling fan 2 Cooling shroud 3 Retention pins (2) 4. 7-6 Remove the shroud by lifting the end of the shroud closest to the microprocessor(s) until the opposite end of the shroud disengages from the cooling fan on the system back panel.
Replacing the Cooling Shroud To replace the cooling shroud, perform the following steps: 1. Hook the upper edge of the large opening on the end of the cooling shroud over the top of the cooling fan on the system back panel. 2. Lower the other end of the shroud into place over the microprocessor(s). 3. Secure the shroud by reinstalling the two retention pins. Inside the Chassis In Figure 7-4, the cover on the right side of the computer is removed to provide an interior view.
The system board holds the computer's control circuitry and other electronic components. Some hardware options are installed directly on the system board. The external drive bays provide space for up to three half-height 5.25-inch drives, typically CD-ROM drives or tape drives. The diskette drive bay holds a 3.5-inch diskette drive. The hard-disk drive bays provide space for up to four 1.6-inch or six 1-inch SCSI harddisk drives.
2. Remove the computer covers. 3. Let the computer dry for at least 24 hours. Make sure that it is thoroughly dry before proceeding. 4. Remove all expansion cards installed in the computer. 5. Replace the computer covers, reconnect the system to the electrical outlet, and turn on the system. Does the system have power? Yes. Go to step 6. No. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance. 6.
3. Check the following connections: • • 4. Expansion-card connections to the system board Drive carrier connections to the SCSI backplane board Verify all internal cable and component connections. Make sure that all cables are properly connected and that all components are properly seated in their connectors and sockets. 5. Replace the computer covers and reconnect the system to the electrical outlet. 6. Run the system board tests in the Dell Diagnostics. Did the tests run successfully? Yes.
7. Replace the cooling shroud and computer cover, and reconnect the system to the electrical outlet. Is the problem resolved? Yes. The battery was loose. You have fixed the problem. No. Continue with this procedure. CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. 8. Repeat steps 1 through 3. 9.
Figure 7-5. Power Supply Features 1 Power supply handle 2 Power indicator 3 Failure indicator Removing and Replacing a Power Supply To replace a power supply, perform the following steps. NOTICE: The power supply is heavy. Support it with both hands when installing or removing it. 1. Unplug the power cord from the power supply. 2. Remove the power supply: a. 7-12 Using your thumb and index finger, squeeze the catch in the middle of the power supply handle (see Figure 7-5).
3. b. Rotate the handle downward to release the power supply from the system chassis. c. Slide the power supply out of the chassis. Slide the new power supply into the chassis. NOTICE: Do not use excessive force when sliding the power supply into the chassis. 4. Rotate the power supply handle to the closed position. For better leverage, press against the upper corners of the handle NOTE: The power supply will not function until the handle is closed. 5. Plug the power cord into the power supply.
Troubleshooting Expansion Cards If an error message indicates an expansion-card problem or if an expansion card seems to perform incorrectly or not at all, the problem could be a faulty connection, a conflict with software or other hardware, or a faulty expansion card. To troubleshoot expansion cards, perform the following steps: 1. Start the Resource Configuration Utility, and verify that all Industry-Standard Architecture (ISA) expansion cards have been configured correctly.
7. Reconnect the cable connectors to the appropriate connectors on the expansion cards. Is the problem resolved? Yes. The cable connections were loose. You have fixed the problem. No. Go to step 8. 8. Is an ISA expansion card installed in the system? Yes. Go to step 9. No. Go to step 11. 9. Inspect all jumpers and configuration switches on the ISA expansion card.
14. Run the system memory test in the Dell Diagnostics. Did the test run successfully? Yes. Go to step 15. No. See Chapter 11, "Getting Help," for information on obtaining technical assistance. 15. Turn off the system, disconnect it from AC power, and remove the right-side computer cover. 16. Reinstall one of the expansion cards you removed in step 11, and repeat steps 12 through 13. 17. Run the system memory test in the Dell Diagnostics. Did the test run successfully? Yes. Go to step 18. No.
To troubleshoot system memory, perform the following steps: 1. Turn on the system, including any attached peripherals. Is there an error message indicating invalid system configuration information after the memory count is completed? Yes. Go to step 2. No. Go to step 8. 2. Enter the System Setup program to check the Total Memory or System Memory setting. See Chapter 4, "Using the System Setup Program," in the User's Guide for instructions.
9. Reboot the system, and observe the monitor screen and the Num Lock, Caps Lock, and Scroll Lock indicators on the keyboard. Does the monitor screen remain blank, and do the Num Lock, Caps Lock, and Scroll Lock indicators on the keyboard remain on? Yes. Go to step 10. No. Go to step 14. 10. Repeat steps 3 through 5. 11. Swap the DIMM in socket DIMM_A with one of the same capacity. 12. Replace the cooling shroud and computer cover, and reconnect the system to an electrical outlet. 13.
To troubleshoot the video subsystem, perform the following steps: 1. Run the video tests in the Dell Diagnostics. Did the tests run successfully? Yes. The problem is not related to video hardware. Go to Chapter 4, "Finding Software Solutions." No. Go to step 2. 2. Turn off the system, including any attached peripherals, and disconnect the power cable from the electrical outlet. NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions. 3. Remove the right-side computer cover.
3. Remove all expansion cards except the SCSI host adapter card and the video expansion card (if they are installed). 4. Replace the right-side computer cover, reconnect the system to AC power, and turn on the system. 5. If you removed an ISA expansion card in step 3, run the Resource Configuration Utility and update the configuration information. See Chapter 5, "Using the Resource Configuration Utility," in the User's Guide for instructions. 6.
13. Swap the keyboard with a comparable working keyboard and run the system board tests again. Did the tests run successfully? Yes. You have fixed the problem. No. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance.
NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions. 5. Remove both computer covers. 6. Check the diskette drive cabling. Is the diskette drive securely connected to the diskette drive interface cable connector? Is the diskette drive interface cable connector securely connected to the interface connector (labeled "FLOPPY") on the system board? Is the drive's DC power cable firmly connected to the drive? Yes. Go to step 8. No. Go to step 7. 7.
15. Run the diskette drive tests in the Dell Diagnostics to determine whether the diskette drive subsystem now works correctly. Do the tests complete successfully? Yes. Go to step 16. No. Go to step 17. 16. Repeat steps 13 through 15 until all expansion cards have been reinstalled or until one of the expansion cards prevents the system from booting from the diagnostics diskette. 17. Repeat steps 4 and 5.
Tape drive problems often result from a defective tape drive, a defective tape cartridge, or software. To troubleshoot a SCSI tape drive, perform the following steps: 1. Remove the tape that was in use when the problem occurred, and replace it with a tape that you know is not defective. Is the problem resolved? Yes. The original tape was defective. Replace it with a new tape. You have fixed the problem. No. Go to step 2. 2. Reboot the system and press to enter the System Setup program.
NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions. 7. Remove the right-side computer cover. 8. Check the SCSI cable connections to the tape drive and to the SCSI host adapter connector. If the tape drive is an internal device, check the DC power cable connection to the tape drive. Are the cables firmly connected? Yes. Go to step 10. No. Go to step 9. 9. Reseat the cable connectors and replace the computer cover. Reconnect the system to AC power and turn it on.
14. Replace the SCSI cable that connects the tape drive to the SCSI host adapter. Replace the computer cover, and then reconnect the system to AC power and turn it on. Is the problem resolved? Yes. You have fixed the problem. No. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance.
3. Verify that the SCSI device drivers are installed and configured correctly. See Chapter 3, "Installing and Configuring SCSI Drivers," in the User's Guide to determine which drivers are required and how they should be installed and configured. Are the required SCSI device drivers installed and configured correctly? Yes. Go to step 5. No. Go to step 4. 4. Reinstall and/or reconfigure the required SCSI device drivers. Then reboot the system. Is the problem resolved? Yes. You have fixed the problem. No.
9. Partition and logically format the hard-disk drive. If possible, restore the files to the drive. To partition and logically format the drive, see the documentation for the computer's operating system. Is the problem resolved? Yes. The hard-disk drive format was corrupted. You have fixed the problem. No. See Chapter 11, "Getting Help," for instructions on obtaining technical assistance.
NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions. 5. Remove the right-side computer cover. 6. Remove the cooling shroud. 7. Reseat the RAID DIMM in its socket. See "Adding Memory" in Chapter 8, "Installing System Board Options," for general instructions on removing and replacing DIMMs. 8. Reseat the RAID hardware key in its socket. See Figure 8-1, "System Board Features," for information on the location of the RAID hardware key. 9.
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CHAPTER 8 Installing System Board Options This section describes how to install the following options: • • • • Expansion cards Memory upgrades Microprocessor upgrades Integrated redundant arrays of independent disks (RAID) controller This section also includes instructions for replacing the system battery, if necessary. Use Figure 8-1 to locate the system board features.
Figure 8-1.
9 Keyboard and mouse connectors (KYBD/MOUSE) 10 Integrated RAID hardware key connector (RAID_KEY) 11 Universal Serial Bus (USB) connectors (2) 12 Network interface connector (ENET) 13 Video connector (VGA) 14 Fan connector (FAN3) 15 Battery connector (BATTERY) 16 PCI connectors (PCI1 [top] through PCI6) 17 ISA connector (ISA5) 18 Dell Remote Assistant Card connector (SVR_MGT) 19 Configuration jumpers 20 DIMM socket for optional RAID controller (DIMM_RAID) 21 Fan connectors (FAN1, FA
Figure 8-2. Expansion-Card Connectors 1 PCI expansion-card connector PCI1 2 PCI expansion-card connector PCI2 3 PCI expansion-card connector PCI3 4 PCI expansion-card connector PCI4 5 ISA expansion-card connector ISA5 6 PCI expansion-card connector PCI5 7 PCI expansion-card connector PCI6 Choosing an Expansion Slot Follow these guidelines when you add an expansion card: • • • • 8-4 Install 64-bit PCI expansion cards in connectors PCI1 through PCI5.
Installing an Expansion Card Follow this general installation procedure. NOTICE: You must use the Resource Configuration Utility (RCU) when you add an ISA expansion card to your computer. Failure to do so may cause resource conflicts between PCI devices (such as PCI expansion cards, the built-in video controller, or the built-in small computer system interface [SCSI] host adapter). See Chapter 5, "Using the Resource Configuration Utility," in the User's Guide for instructions. 1.
Figure 8-3. Installing an Expansion Card 8-6 1 Plastic card guide 2 Expansion-card latch 3 Release tab on expansion-card latch 6. To install the card, insert the card-edge connector firmly into the expansion-card connector on the chassis. 7. When the card is firmly seated in the connector and the card-mounting bracket is aligned with the brackets on either side of it, close the expansion-card latch.
8. If the expansion card is a full-length card, secure the inner end of the card by closing the plastic latch on the card guide over the top edge of the card (see Figure 8-3). 9. Connect any cables that should be attached to the card. See the documentation that came with the card for information about cable connections. 10. Replace the right-side computer cover, and then reconnect the computer and peripherals to their AC power sources and turn them on. 11.
Adding Memory The four dual in-line memory module (DIMM) sockets on the system board can accommodate 64 megabytes (MB) to 2 gigabyte (GB) of registered synchronous dynamic random-access memory (SDRAM). The DIMM sockets are located near the back edge of the system board (see Figure 8-1). Memory Upgrade Kits The system is upgradeable to 2 GB by installing four 512-MB DIMMs. You can purchase memory upgrade kits of 64-, 128-, 256-, and 512-MB registered DIMMs from Dell.
Table 8-1 illustrates several sample memory configurations based on these guidelines. Table 8-1.
6. Press to enter the System Setup program, and check the System Memory setting in the system data box on the System Setup screens. The system should have already changed the value in the System Memory setting to reflect the newly installed memory. 7. If the System Memory value is incorrect, one or more of the DIMMs may not be installed properly. Repeat steps 1 through 5 again, checking to make sure that the DIMMs are firmly seated in their sockets. 8. Run the Resource Configuration Utility.
2. Align the DIMM's edge connector with the slot in the center of the DIMM socket, and insert the DIMM in the socket (see step A in Figure 8-5). The DIMM socket has two alignment keys that allow the DIMM to be installed in the socket in only one way. 3. Press down on the DIMM with your thumbs while pulling up on the ejectors with your index fingers to lock the DIMM into the socket (see step B in Figure 8-5).
Upgrading the Microprocessor or Installing a Secondary Microprocessor The microprocessor is contained within a single-edge contact (SEC) cartridge and heat sink assembly. The system board has two guide bracket assemblies, which hold the SEC cartridge and heat sink assemblies. If your system has only one microprocessor, the secondary guide bracket assembly connector must contain a terminator card.
Figure 8-7. Removing a Terminator Card 1 Terminator card 2 Tabs (2) 3 Guide bracket assembly 4 Socket Installing a Terminator Card To install a terminator card, align the notch on the terminator card with the socket on the guide bracket assembly and guide the card into the empty guide bracket assembly. support.dell.
Removing the SEC Cartridge and Heat Sink Assembly To remove the SEC cartridge and heat sink assembly, perform the following steps. CAUTION: The SEC cartridge and heat sink assembly can get extremely hot during system operation. Be sure the assembly has had sufficient time to cool before you touch it. CAUTION: When handling the SEC cartridge and heat sink assembly, take care to avoid sharp edges on the heat sink. NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions. 8-14 1.
Figure 8-8. Removing an SEC Cartridge and Heat Sink 1 Retention pin (removed with shroud) 2 SEC cartridge 3 Heat sink 4 Tabs (2) 5 Guide bracket assembly 6 Socket Replacing the SEC Cartridge and Heat Sink Assembly To install the replacement SEC cartridge and heat sink assembly, perform the following steps: support.dell.com 1. Remove the terminator card or old SEC cartridge from the guide bracket assembly. 2.
Figure 8-9. Installing an SEC Cartridge and Heat Sink Assembly 3. 8-16 1 Retention pin (installed with shroud) 2 SEC cartridge 3 Heat sink 4 Tabs (2) 5 Guide bracket assembly 6 Socket Replace the cooling shroud and computer cover.
Activating the Integrated RAID Controller To activate the integrated PowerEdge Expandable RAID Controller (PERC) 2/Si controller, perform the following steps. NOTICE: See "Protecting Against Electrostatic Discharge" in the safety instructions. 1. Remove the right-side computer cover. 2. Remove the cooling shroud. 3. Press the ejectors on the RAID controller DIMM socket down and outward, as shown in Figure 8-5, to allow the DIMM to be inserted into the socket.
2 Latches (2) 3 Socket 7. Replace the cooling shroud and computer cover, and then reconnect the computer and peripherals to their AC power sources and turn them on. 8. Install the RAID software. For details, refer to the RAID controller documentation. Replacing the Battery The system battery maintains system configuration, date, and time information in a special section of memory when you turn off the system.
CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer’s instructions. 1. Enter the System Setup program and, if possible, make a printed copy of the System Setup screens. See Chapter 4, "Using the System Setup Program," in the User's Guide for instructions. 2.
8. Reinstall the expansion cards if you removed them in step 5. 9. Replace the cooling shroud and computer cover, and then reconnect the computer and peripherals to their AC power sources and turn them on. 10. Enter the System Setup program to confirm that the battery is operating properly. 11. Enter the correct time and date through the System Setup program's Time and Date settings.
CHAPTER 9 Installing Drives in the External Bays The external drive bays at the front of a Dell™ PowerEdge™ 2400 system hold up to three user-accessible, half-height 5.25-inch devices (typically CD-ROM or tape drives). A small computer system interface (SCSI) CD-ROM drive is standard in the first external drive bay, while two additional devices of your choice can be installed in the next two external drive bays. External SCSI devices are connected to the Ultra/Narrow SCSI controller on the system board.
Figure 9-1.
Before You Begin This section describes how to install the following options: • • • Drives that use the computer's integrated diskette drive controller Drives that use the computer's integrated Ultra/Narrow SCSI controller Tape drives that use a controller card NOTE: If you are installing a SCSI hard-disk drive, see Chapter 10, "Installing Hard-Disk Drives." To remove or install drives in the external bays, you must remove the computer covers.
3. Pivot the insert away from the chassis and disengage the tab on the insert's left edge. Connecting the Drive This section describes the interface cables and power cables used with the drives in your system. Interface Cables Most interface connectors are keyed for correct insertion; that is, a notch or a raised tab on one connector matches a tab or a notch on the other connector. Keying ensures that the pin-1 wire in the cable goes to the pin-1 ends of the connectors on both ends.
Device Termination SCSI logic requires that the two devices at opposite ends of the SCSI chain be terminated and that all devices in between be unterminated. The SCSI cable included in your system has an active terminator installed at the end of the cable. Therefore, you should disable the termination on all SCSI devices you attach to this cable. Installing a SCSI Device To install a SCSI device that uses the integrated Ultra/Narrow SCSI controller, perform the following steps: 1.
10. If a front-panel insert on the front bezel blocks the bay in which you installed the drive, remove the insert. 11. Replace the front bezel and right-side computer cover. 12. Reconnect the computer and peripherals to their AC power sources, and turn them on. 13. Test the SCSI devices. 14. To test a SCSI tape drive, refer to the documentation for the tape drive software to perform a tape drive backup and verification test.
10. If you moved other drives in step 3, snap them back into place. 11. Check all cable connections that may have been loosened during this procedure. Arrange cables so that they will not catch on the computer covers or block the airflow of the fans or cooling vents. 12. If a front-panel insert on the front bezel blocks the bay in which you installed the drive, remove the insert. 13. Replace the front bezel and right-side computer cover. 14.
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CHAPTER 10 Installing Hard-Disk Drives This section describes how to install and configure small computer system interface (SCSI) hard-disk drives in the computer's internal hard-disk drive bays. Instructions are also included for upgrading the system by installing a different SCSI backplane board or a Dell™ PowerEdge™ Expandable RAID Controller (PERC) host adapter card.
Figure 10-1. Hard-Disk Drive Hardware 1 SCSI hard-disk drive bays 2 SCSI backplane board 3 System board 4 Ultra2/LVD SCSI host adapter connector (SCSI1) 5 Ultra2/LVD SCSI interface cable Preparing SCSI Hard-Disk Drives for Installation NOTES: For maximum performance, install Ultra2/LVD drives exclusively. Although you can install a mixture of Ultra2/LVD and Ultra hard-disk drives, they will operate at the slower Ultra transfer rate.
Dell recommends that you use only drives that Dell has tested and approved for use with the SCSI backplane board. SCSI Hard-Disk Drive Configuration The SCSI drives must be configured as follows: • • • Disable termination on the drives. The SCSI backplane board provides termination for the SCSI bus. Set the SCSI ID on all drives to 0. All SCSI ID numbers for the drives are set by the SCSI backplane board (the rightmost drive is set to SCSI ID 0).
3. For systems with RAID controllers, power down the hard-disk drive bay. If a harddisk drive is currently installed in the bay, wait until all three SCSI hard-disk drive indicators on the hard-disk drive carrier handle are turned off before proceeding. 4. Open the drive carrier handle and slide the carrier toward you until it is free of the drive bay. 5. Open the handle on the new hard-disk drive carrier. Figure 10-2.
10. If the hard-disk drive is a new drive, run the Dell Diagnostics to test the new drive. Removing a SCSI Hard-Disk Drive To remove a SCSI hard-disk drive, perform the following steps. NOTICE: Hot-plug drive removal is not supported for systems without a PERC 2/Si integrated RAID controller or PERC 2 host adapter card. 1. If the system does not have a RAID controller installed, shut down the system. 2. Open the front bezel. 3.
5. Connect the end of the Ultra2/LVD SCSI interface cable to the connector on the host adapter card. To identify the correct connector, refer to documentation for the host adapter card. NOTE: If you will be attaching external SCSI devices using the external SCSI connection slots on the computer's back panel, perform steps 6 through 8; otherwise, go to step 9. 6.
NOTICE: You must remove all hard-disk drives to avoid damaging the SCSI backplane board when you remove it later in this procedure. 3. Remove the hard-disk drives from the system. 4. Disconnect the Ultra2/LVD SCSI cable labeled "BACKPLANE" from the SCSI backplane board. To avoid damage to the cable, use the strain-relief loop to disconnect the cable. 5. Disconnect the data cable labeled "PLANAR" from the backplane board. 6.
Figure 10-3. Installing a SCSI Backplane Board 1 SCSI backplane board 2 Tabs (8) 13. Connect the 20-pin data cable leading from the system board to the connector labeled "PLANAR" on the backplane board (see Figure10-4).
Figure 10-4. SCSI Backplane Board 1 System-board data cable connector (PLANAR) 2 Ultra2/LVD SCSI cable connector (SCSIA) 3 Power connector (POWER) 14. Connect the power cable labeled "PWR2" to the connector labeled "POWER" on the backplane board. 15. Connect the Ultra2/LVD SCSI cable leading from the system board to the connector labeled "SCSIA" on the backplane board. 16. Reinstall the hard-disk drives in the computer. NOTE: The 1 x 6 SCSI backplane board accommodates only 1-inch hard-disk drives.
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CHAPTER 11 Getting Help Technical Assistance If you need assistance with a technical problem, perform the following steps: 1. Complete the troubleshooting checks in Chapter 6, "Checking the Equipment," and Chapter 7, "Checking Inside the Computer." 2. Run the Dell™ Diagnostics. 3. Make a copy of the Diagnostics Checklist and fill it out. 4. Use Dell's extensive suite of online services available at Dell's World Wide Web site (http://www.dell.
World Wide Web on the Internet The Internet is your most powerful tool for obtaining information about your computer and other Dell products. Through the Internet, you can access most of the services described in this section, including AutoTech, TechFax, order status, technical support, and product information. From Dell's World Wide Web home page (http://www.dell.com), click the Support icon, and click Support Your Dell.
• Electronic Quote Service sales@dell.com apmarketing@dell.com (for Asian/Pacific countries only) • Electronic Information Service info@dell.com AutoTech Service Dell's automated technical support service—AutoTech—provides recorded answers to the questions most frequently asked by Dell customers. When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions. You can even interrupt an AutoTech session and continue the session later.
Our technical support staff pride themselves on their track record: more than 90 percent of all problems and questions are taken care of in just one toll-free call, usually in less than 10 minutes. When you call, our experts can refer to records kept on your Dell system to better understand your particular question. Our technical support staff use computer-based diagnostics to provide fast, accurate answers to questions.
Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently. Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer.
Diagnostics Checklist Name: ______________________________________________________________Date: ______________________ Address: ________________________________________________________Phone number: _________________ Service tag (bar code on the back of the computer): _________________________________________________ Express Service Code: ___________________________________________________________________________ Return Material Authorization Number (if provided by Dell support technician): _________________
Dell Contact Numbers When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in the following sections. "International Dialing Codes" provides the various codes required to make long-distance and international calls.
International Dialing Codes Table 11-1.
Table 11-1. International Dialing Codes (continued) Country (City) International Access Code Country Code City Code South Africa (Johannesburg) 09/091 27 11 Spain (Madrid) 07 34 91 Sweden (Upplands Vasby) 009 46 8 Switzerland (Geneva) 00 41 22 Taiwan 002 886 — Thailand 001 66 — U.K. (Bracknell) 010 44 1344 U.S.A. (Austin, Texas) 011 1 Not required Area Code Local Number or Toll-Free Number Table 11-2.
Table 11-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Belgium* (Brussels) Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 92 88 Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 02 . . . . . . . . . . . . . . 481 91 19 Home/Small Business Sales . . . . . . . . . . . . . . . . . . . . . . . . . . .toll free: 0800 16884 Corporate Sales . . . . . . . .
Table 11-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service China (Xiamen) Customer Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 800 858 2437 Czech Republic (Prague) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . 02. . . . . . . . . . . . . 22 83 27 27 Sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 11-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service France (Paris/Montpellier) Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . 0803 . . . . . . . . . . . . . . . .387 270 Customer Care (Paris) . . . . . . . . . . . . . . . . . . . . . . . 01 . . . . . . . . . . . . .47 62 68 92 Customer Care (Montpellier) . . . . . . . . . . . . . . . . . . 04 . . . . . . . . . . . . .
Table 11-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Ireland (Bray) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-850-543-543 NOTE: Customers in Ireland call the U.K. for Home/Small Business customer assistance. Home/Small Business Customer Care (Bracknell, U.K.). . . . . . . . . . . 0870 906 0010 Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 11-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Korea (Seoul) Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 080-200-3800 NOTE: Customers in Korea call Malaysia for customer assistance. Corporate Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . toll free: 080-200-3900 Transaction Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table 11-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Mexico (Colonia Granada) Automated Order-Status System (Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . . . . . . . . 512. . . . . . . . . . . . . . . 728-0685 NOTE: Customers in Mexico call the U.S.A. for access to the Automated Order-Status System and AutoTech. AutoTech (Automated technical support) (Austin, Texas, U.S.A.) . . . . . . . . . . . . . . . . . . . . . .
Table 11-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Poland (Warsaw) Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . 60 61 999 Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . 60 61 999 Sales . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . 60 61 999 Fax . . . . . . .
Table 11-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service Spain (Madrid) Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 902 100 130 Corporate Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 902 118 546 Home/Small Business Customer Care. . . . . . . . . . . . . . . . . . . . . . . . . . 902 118 540 TechConnect BBS. . . . . . . . . . . . . . .
Table 11-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service U.K. (Bracknell) Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 0870-908-0800 Corporate Customer Care . . . . . . . . . . . . . . . . . 01344 . . . . . . . . . . . . . . . . 720206 Home/Small Business Customer Care . . . . . . . . . . . . . . . . . . . . . . . 0870-906-0010 TechConnect BBS . . . . . . . . . . . . . . . . . .
Table 11-2. Dell Contact Numbers (continued) Area Code Local Number or Toll-Free Number Country (City) Department Name or Service U.S.A. (Austin, Texas) Automated Order-Status System . . . . . . . . . . . . . . . . . . . . .toll free: 1-800-433-9014 AutoTech (Automated technical support) . . . . . . . . . . . . . . .toll free: 1-800-247-9362 Dell Home and Small Business Group: Customer Technical Support (Return Material Authorization Numbers) . . . . . . . . . . . . . .
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APPENDIX A Jumpers, Switches, and Connectors This section provides specific information about the jumpers on the system board. It also provides some basic information on jumpers and switches and describes the connectors and sockets on the various boards in the computer. Jumpers and Switches—A General Explanation Jumpers and switches provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board.
the jumper is referred to as jumpered. The jumper setting is often shown in text as two numbers, such as 1-2. The number 1 is printed on the circuit board so that you can identify each pin number based on the location of pin 1. Figure A-1 shows the location and default settings of the jumper blocks on the system board. See Table A-1 for the designations, default settings, and functions of the system's jumpers. Switches Switches control various circuits or functions in the computer system.
Figure A-1. System Board Jumpers Table A-1. System-Board Jumper Settings Jumper Setting Description CARDBIOS ISA_CLR support.dell.com Reserved (do not change). (default) The ISA configuration settings are retained at system boot. The ISA configuration settings are cleared at next system boot. (If the ISA configuration settings become corrupted to the point where the system will not boot, install the jumper plug and boot the system. Remove the jumper before restoring the ISA configuration information.
Table A-1. System-Board Jumper Settings (continued) Jumper Setting PASSWD Description (default) SPREAD jumpered The password feature is enabled. The password feature is disabled. Reserved (do not change). unjumpered NOTE: For the full name of an abbreviation or acronym used in this table, see "Abbreviations and Acronyms." System Board Labels Table A-2 lists the connectors and sockets located on the system board. Table A-2.
Table A-2. System Board Connectors and Sockets (continued) Connector or Socket Description SCSI1 Ultra2/LVD SCSI host adapter connector SCSI2 Ultra/Narrow SCSI host adapter connector SERIALn Serial port connectors; sometimes referred to as COM1 and COM2 SVR_MGT Connector for DRAC card USBn USB connector VGA Video connector PROC_n Microprocessor guide bracket assembly and connectors NOTE: For the full name of an abbreviation or acronym used in this table, see "Abbreviations and Acronyms.
Disabling a Forgotten Password The computer's software security features include a supervisor password and a user password, which are discussed in detail in Chapter 4, "Using the System Setup Program," in the User's Guide. A password jumper on the system board enables these password features or disables them and clears any password(s) currently in use. To disable a forgotten supervisor password or user password, perform the following steps.
APPENDIX B Installing Redundant Power Supplies This section includes instructions on upgrading your system with dual, redundant hotplug power supplies and a power-supply distribution board (PSDB). WARNING: Before you perform the procedures in this section, you must turn off the computer and disconnect it from its AC power source. For more information, refer to "Safety First—For You and Your Computer" in Chapter 7. WARNING: Do not remove the cover from the PSDB.
Figure B-1. Removing the Top Cover B-2 1 Screws (2) 2 Top cover 4. Slide the top cover about a half inch toward the front of the computer and lift it away. 5. Disconnect the power cable harness from the POWER connector on the small computer system interface (SCSI) backplane board, the POWER1 connector on the system board, and the diskette drive and other drives in the external drive bays.
6. Remove the two screws on either side of the power supply (see Figure B-2). Figure B-2. Removing the Power Supply support.dell.com 1 Power supply 2 Power-supply mounting screws (2) 7. Slide the power supply out of the system chassis. 8. Install the PSDB onto the PSDB tray (see Figure B-3): a.
Figure B-3. Installing the PSDB and Dual Power Supplies 1 PSDB 2 Power supplies (2) 3 Catch on power supply handle 9. B-4 Attach the 12-conductor cable labeled "PWR3" to connector P3 on the PSDB (see Figure B-4) and to connector POWER2 on the system board.
Figure B-4. Features on the PSDB 1 Power connector P2 2 Thumbscrew 3 Power connector P3 4 Power connector P1 10. Attach the 24-conductor cable labeled "PWR1" to connector P1 on the PSDB and connector POWER1 on the system board. 11. To attach the cable harness provided in the upgrade kit, perform the following steps: a. Attach the 18-pin connector labeled "PWR2" to connector P2 on the PSDB. b. Attach the 16-pin connector to the connector labeled "POWER" on the SCSI backplane board. c.
Installing the Dual Power Supplies To install the dual power supplies, perform the following steps. NOTICE: The power supplies are heavy. Support them with both hands when you install or remove them. 1. Using your thumb and index finger, squeeze the catch in the middle of the power supply handle (see Figure B-3). 2. Rotate the handle downward. NOTICE: Do not use excessive force when sliding the power supply into the chassis. 3. Slide the power supply into the chassis (see Figure B-3). 4.
Abbreviations and Acronyms The following list defines or identifies technical terms, abbreviations, and acronyms used in Dell™ user documents. NOTE: Unless otherwise specified, these definitions may not apply to operating systems other than Microsoft ® Windows® 95 and Windows NT ®.
CMOS complementary metal-oxide semiconductor C.O.D.
FAT file allocation table ISA Industry-Standard Architecture FCC Federal Communications Commission JEIDA Japanese Electronic Industry Development Association FIFO first-in first-out ft feet g gram(s) G gravities GB gigabyte(s) GUI graphical user interface h hexadecimal HIP Hardware Instrumentation Package HMA high memory area HPFS High Performance File System Hz hertz I/O input/output ICBM inter-chassis management bus ID identification IDE integrated drive electronics IRQ interrupt request support.
mA milliampere(s) NMI nonmaskable interrupt mAh milliampere-hour(s) NNM Network Node Manager MB megabyte(s) ns nanosecond(s) Mb megabit(s) NTFS NT File System Mbps megabit(s) per second NVRAM nonvolatile random-access memory MBR master boot record OS/2® Operating System/2 MDA monochrome display adapter OTP one-time programmable MGA monochrome graphics adapter PAL programmable array logic MHz megahertz PCI Peripheral Component Interconnect MMX™ MultiMedia eXtensions PCMCIA Personal Compute
RAID redundant arrays of independent disks SMB server management bus RAM random-access memory SNMP Simple Network Management Protocol RAMDAC random-access memory digital-to-analog converter SRAM static random-access memory RCU Resource Configuration Utility REN ringer equivalence number RFI radio frequency interference RGB red/green/blue ROM read-only memory rpm revolutions per minute RTC real-time clock SCA Single Controller Architecture SCSI small computer system interface SDS Scalable Disk System s
W watt(s) XMS eXtended Memory Specification WH watt-hour(s) Z X ZIF zero insertion force XMM extended memory manager 6 Dell PowerEdge 2400 Systems Installation and Troubleshooting Guide
™ Printed in the U.S.A. Dell PowerEdge 2400 Systems Installation and Troubleshooting Guide ™ www.dell.com Dell™ PowerEdge™ 2 INSTALLATIO TROUBLESHO GUIDE *9437P* P/N 9437P Rev. A01 www.dell.
™ Printed in Ireland. Dell PowerEdge 2400 Systems Installation and Troubleshooting Guide ™ www.dell.com Dell™ PowerEdge™ 2 INSTALLATIO TROUBLESHO GUIDE *9437P* P/N 9437P Rev. A01 www.dell.
™ Printed in Malaysia. Dell PowerEdge 2400 Systems Installation and Troubleshooting Guide ™ www.dell.com Dell™ PowerEdge™ 2 INSTALLATIO TROUBLESHO GUIDE *9437P* P/N 9437P Rev. A01 www.dell.
Dell Information Development Postscript Imaging and Printing Specs JOB TITLE: Dell PowerEdge 2400 Systems Installation and Troubleshooting Guide (s:\systems iguana\twr\paper_I&T\A01) LANGUAGES: English PART NUMBER: 9437P A01 PREPARED BY: Gloria Salinas Kim Tomlin CONTACT: Cathy Brown EMAIL ADDRESS: Cathy_Brown@dell.
Dell Information Development Postscript Imaging and Printing Specs FILE NAME(S) & PAGE COUNT: TOTAL PAGE COUNT: SPECIAL INSTRUCTIONS: Section Filename Page Count Page Number Title Page 9437Ptp1.ps 2 title and copyright Safety 9437Psi1.ps 10 v - xiv Preface 9437Ppr1.ps 4 xv - xviii TOC 9437Ptc1.ps 6 xix - xxiv Chapter 1 9437Pc11.ps 2 1-1 - 1-2 Chapter 2 9437Pc21.ps 8 2-1 - 2-8 Chapter 3 9437Pc31.ps 18 3-1 - 3-18 Chapter 4 9437Pc41.ps 4 4-1 - 4-4 Chapter 5 9437Pc51.
