Dell® PowerEdge® 1300 Systems Installation and Troubleshooting Guide Safety Instructions Preface Introduction Checking the Basics Messages and Codes Finding Software Solutions Running the Dell Diagnostics Checking the Equipment Checking Inside the Computer Installing System Board Options Installing Drives Getting Help Diagnostic Video Tests Jumpers, Switches, and Connectors Abbreviations and Acronyms Information in this document is subject to change without notice. © 1998 Dell Computer Corporation.
Back to Contents Page Safety Instructions: Dell® PowerEdge® 1300 Systems Installation and Troubleshooting Guide Overview | When Using Your Computer System | Ergonomic Computing Habits | When Working Inside Your Computer | Protecting Against Electrostatic Discharge Overview Use the following safety guidelines to help protect your computer system from potential damage and to ensure your own personal safety.
When Using Your Computer System As you use your computer system, observe the following safety guidelines: Be sure your computer, monitor, and attached peripherals are electrically rated to operate with the AC power available in your location. To help avoid possible damage to the system board, wait 5 seconds after turning off the system before removing a component from the system board or disconnecting a peripheral device from the computer.
Always leave space to rest your hands while using the keyboard or mouse. Let your upper arms hang naturally at your sides. Sit erect, with your feet resting on the floor and your thighs level. When sitting, make sure the weight of your legs is on your feet and not on the front of your chair seat. Adjust your chair's height or use a footrest, if necessary, to maintain proper posture. Vary your work activities. Try to organize your work so that you do not have to type for extended periods of time.
Handle components and cards with care. Don’t touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a microprocessor chip by its edges, not by its pins WARNING There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.
Back to Contents Page Preface: Dell® PowerEdge® 1300 Systems Installation and Troubleshooting Guide About This Guide | Other Documentation You May Need | Notational Conventions | Typographical Conventions | About This Guide This guide is intended for anyone who wants to upgrade or troubleshoot a Dell PowerEdge 1300 computer system. Before calling Dell for technical assistance, follow the recommended procedure(s) in this guide to solve most hardware and software problems yourself.
Configuration Utility. The HP OpenView Network Node Manager Special Edition x.x With Dell OpenManage™ HIP x.x User's Guide, which describes the features, requirements, installation, and basic operation of the server management software. Refer to the software's online help for information about the alert messages issued by the software. You may also have one or more of the following documents. NOTE: Documentation updates are sometimes included with the system to describe changes to the system or software.
Example: Commands presented in lowercase bold are for reference purposes only and are not intended to be typed when referenced. Example: "Use the format command to . . . ." In contrast, commands presented in the Courier New font are part of an instruction and intended to be typed. Example: "Type format a: to format the diskette in drive A." Filenames and directory names are presented in lowercase bold. Examples: autoexec.bat and c:\windows Syntax lines consist of a command and all its p
Back to Contents Page Introduction: Dell® PowerEdge® 1300 Systems Installation and Troubleshooting Guide Dell® PowerEdge® 1300 computer systems are high-speed servers that offer significant service and upgrade features.
Back to Contents Page Checking the Basics: Dell® PowerEdge® 1300 Systems Installation and Troubleshooting Guide Overview | Backing Up Files | Basic Checks | Checking Connections and Switches | Look and Listen | The System Setup Program | The Resource Configuration Utility Overview If your Dell PowerEdge 1300 computer system is not working as expected, begin troubleshooting using the procedures in this file.
4. Follow the procedures described in Look and Listen. Did the computer system complete the boot routine? Yes. Go to step 5. No. A serious malfunction may have occurred. Go to Getting Help. 5. Did you receive a system message or beep code? Yes. Go to Messages and Codes. No. Go to step 6. 6. Verify the settings in the System Setup program. Is the problem resolved? Yes. The system configuration information was incorrect. You have fixed the problem. No. Go to step 7. 7.
Figure 2. Front-Panel Features Complete the following procedure to check all the connections and switches: 1. Turn off the system, including any attached peripherals (such as the monitor, keyboard, printer, external drives, scanners, and plotters). Disconnect all the AC power cables from their electrical outlets. 2. If the computer is connected to a power strip, turn the power strip off and then on again. Is the power strip receiving power? Yes. Go to step 5. No. Go to step 3. 3.
6. Turn on the system. Is the problem resolved? Yes. The connections were loose. You have fixed the problem. No. Go to step 7. 7. Is the monitor operating properly? Yes. Go to step 8. No. Go to Troubleshooting the Monitor. 8. Is the keyboard operating properly? Yes. Go to step 9. No. Go to Troubleshooting the Keyboard. 9. Are the mouse and printer operating properly? Yes. Continue with the next section, "Look and Listen." No. Go to Troubleshooting I/O Ports.
An unfamiliar constant scraping or grinding sound when you access a drive The absence of a familiar sound Make sure the sound is not caused by the application program you are running. The sound could be caused by a hardware malfunction. See Getting Help for instructions on obtaining technical assistance from Dell. When you turn on the system, you should hear the hard-disk drives spin up, and the system try to access the start-up files from the hard-disk drive, the diskette drive, or the CD-ROM drive.
Back to Contents Page Messages and Codes: Dell® PowerEdge® 1300 Systems Installation and Troubleshooting Guide Overview | System Messages | System Beep Codes | Warning Messages | Diagnostics Messages | Alert Log Messages From the Dell OpenManage™ HIP Application Overview Application programs, operating systems, and the computer itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on the monitor screen or a beep code may sound.
defective thermal probe, or thermal cable not connected to the control panel. failure detected. Alert! One or more of the Memory DIMMs are out of rev. System detected that one or more of the DIMMs are not the correct revision. DIMMs do not meet Intel® SPD 1.2 specification or 66-MHz DIMMs are installed. Alert! Power supply fan failure detected. Power supply fan has failed. The power supply or system board is defective. Alert! Previous fan failure.
keyboard are securely attached to connectors. connector. Bad command or file name Command entered does not exist, is faulty, or is not in pathname specified. Faulty command and syntax, or incorrect filename. Bad error-correction code(ECC)on disk read Diskette drive or hard-disk drive controller detected uncorrectable read error. Indicates a fatal error. Faulty diskette/tape drive subsystem or harddisk drive subsystem (defective system board).
Invalid configuration information please run SETUP program System Setup program contains incorrect system configuration settings. Incorrect configuration settings in System Setup program or faulty battery. Keyboard clock line failure System cannot communicate with keyboard. Indicates a fatal error. Keyboard cable connector loose or improperly connected, defective keyboard, or defective keyboard/mouse controller (defective system board). Keyboard controller failure Keyboard/mouse controller failed.
installed on it. (defective system board). Not a boot diskette No operating system on diskette. No operating system on diskette. Plug and Play Configuration Error System encountered a problem in trying to configure one or more expansion cards. System resource conflict. Read fault The MS-DOS® operating system cannot read from diskette or hard-disk drive. Faulty diskette, diskette/tape drive subsystem, or hard-disk drive subsystem (defective system board).
operating outside of normal specifications. It is advisable to immediately back up your data and replace your harddisk drive by calling your support desk or Dell Computer Corporation. Write fault Write fault on selected drive MS-DOS cannot write to diskette or harddisk drive. Faulty diskette or hard-disk drive. NOTE: For the full name of an abbreviation or acronym used in this table, see Abbreviations and Acronyms.
1-4-1 Address line failure in the first 64 KB of main memory Faulty or improperly seated DIMM 1-4-2 Parity failure in the first 64 KB of main memory Faulty or improperly seated DIMM 2-1-1 through 2-4-4 Bit failure in the first 64 KB of main memory Faulty or improperly seated DIMM 3-1-1 Slave DMA-register failure Defective system board 3-1-2 Master DMA-register failure Defective system board 3-1-3 Master interrupt-mask register failure Defective system board 3-1-4 Slave interrupt-mask regi
Diagnostics Messages When you run a test group or subtest in the Dell Diagnostics, an error message may result. These particular error messages are not covered in this file. Record the message on a copy of the Diagnostics Checklist found in Getting Help and then follow the instructions in that file for obtaining technical assistance.
Back to Contents Page Finding Software Solutions: Dell® PowerEdge® 1300 Systems Installation and Troubleshooting Guide Overview | Installing and Configuring Software | Using Software Overview Because most computer systems have several application programs installed in addition to the operating system, isolating a software problem can be confusing. Software errors can also appear to be hardware malfunctions at first.
The following subsections discuss errors that can occur as a result of software operation or configuration. Error Messages Error messages can be produced by an application program, the operating system, or the computer. Messages and Codes discusses the error messages that are generated by the computer. If you receive an error message that is not listed there, check the operating system or application program documentation.
IRQ7 Used by the primary parallel port IRQ8 Used by the RTC IRQ9 Used for power management functions IRQ10 Available IRQ11 Available IRQ12 Used by the PS/2 mouse port unless the mouse is disabled in the System Setup program IRQ13 Used by the math coprocessor IRQ14 Available IRQ15 Available NOTE: For the full name of an abbreviation or acronym used in this table, see Abbreviations and Acronyms.
Back to Contents Page Running the Dell Diagnostics: Dell® PowerEdge® 1300 Systems Installation and Troubleshooting Guide Overview | Features of the Dell Diagnostics | When to Use the Dell Diagnostics | Starting the Dell Diagnostics | How to Use the Dell Diagnostics | Confirming the System Configuration Information | How to Use the Main Menu | Main Menu Options | Tests in the Dell Diagnostics | Error Messages | RAM Test Group | System Set Test Group | Video Test Group | Keyboard Test Group | Mouse Test | Di
You can run the Dell Diagnostics from either the utility partition on your hard-disk drive or from a diskette that you create from the Dell OpenManage™ Server Assistant CD. To run the diagnostics from the utility partition, follow these steps: 1. Start the utility partition by pressing during the power-on self-test (POST). 2. From the utility partition's main menu, select the Run System Diagnostics option from Run System Utilities.
When you select RuN Specific Tests from the DIAGNOSTICS menu, the main screen of the diagnostics appears. Figure 2, Dell Diagnostics Main Screen, shows a sample main screen; the actual text on your system may vary depending on your system configuration. Information on the main screen of the diagnostics is presented in the following four areas: Two lines at the top of the main screen identify the diagnostics and give its version number.
know are part of the computer system. For example, you may not see a printer listed, although you know one is attached to the computer. Instead, the printer is listed as a parallel port. The computer recognizes the parallel port as LPT1, which is an address that tells the computer where to send outgoing information and where to look for incoming information. Because the printer is a parallel communications device, the computer recognizes the printer by its LPT1 address and identifies it as a parallel port.
To select all the test groups, press when All is highlighted in the seLect menu. To select an individual test group, highlight the test group and press or highlight One and press . Press the up- or down-arrow key to change the highlighted test group. To reverse a test group selection, highlight the test group and press . To clear all selections, select Clear All. Key-Help displays a list of key controls available for the particular option you have chosen.
About in the Subtest menu displays information about the highlighted subtest. Key-Help Under Subtest Key-Help in the Subtest menu displays a list of key controls available. Quit Menu Under Subtest Quit Menu in the Subtest menu returns you to the previous menu. Options Table 1, Options Parameters, lists all of the possible values for each global parameter of Options. A brief description of each parameter follows the table.
Pause for User Response If this parameter value is set to Yes, the diagnostics pauses when one of the following events occurs: Your interaction is needed to verify the Video test group screens or the Keyboard test group key functions, or another type of interaction, such as inserting a diskette, is required. The maximum error limit is reached.
Limits for a highlighted test group (from the Main Menu) or a subtest (from the Subtest menu), you set the limits for all the subtests in that test group. When you select Test Limits, a new screen appears and the Key-Help area lists keys to use with the new screen. How you change a value for the limits of a test group or subtest depends on the type of parameter associated with it. Different keys are used to change values for different types of parameters.
System Set Cache Memory Test CMOS Confidence Test DMA Controller Test Real-Time Clock Test System Timers Test Interrupt Controller Test APIC Test APIC MP Test System Speaker Test Tests the system board's support chips, DMA controller, computer timer, NVRAM, speaker controller, and cache, as appropriate. Tests the math coprocessor that is internal to the microprocessor. For systems with multiprocessors, confirms that the secondary microprocessor is operational.
Mouse Diskette Drives Sequence Test Keyboard Interactive Test Stuck Key Test External Key Pad Test Mouse Tests the electronic pointing device (bus mouse, serial mouse, trackball, or PS/2 mouse). Change Line Tests a drive that uses removable diskettes. Also tests the associated interface. Test Seek Test Read Test Write Test Serial/ Serial/Infrared Tests the components through which peripherals that use the serial or infrared ports, such Infrared Baud Rate as communications devices, send and receive data.
Error Messages When you run a test group or subtest in the diagnostics, error messages may result. These particular error messages are not covered in this file because the errors that generate these messages can be resolved only with Dell technical assistance. Record the messages on a copy of the Diagnostics Checklist found in Getting Help; also see Getting Help for instructions on obtaining technical assistance and informing the technical assistance representative of these messages.
Subtests The subtests that constitute the System Set test group and the computer functions they confirm follow: CMOS Confidence Test Checks the NVRAM for accessibility and reliability of data storage by performing a data pattern check and verifying the uniqueness of memory addresses. DMA Controller Test Tests the direct memory access (DMA) controller and verifies the correct operation of its page and channel registers by writing patterns to the registers.
The System Set subtests double-check many system board components, such as the computer's I/O circuitry, that are tested by other test groups or subtests in the diagnostics. You should run the System Set test group if you are having a problem and cannot isolate the failure or malfunction to a particular system board component. The System Set test group also verifies the proper operation of other computer components, such as the speaker, that are not tested elsewhere in the diagnostics.
Text Mode Color Test Checks the video subsystem's ability to present color in text modes. Text Mode Pages Test Checks the video subsystem's ability to map and present all available video pages on the screen, one page at a time. Graphics Mode Test Checks the video subsystem's ability to present data and color in graphics modes. Color Palettes Test Checks the video subsystem's ability to display all of the available colors.
The five keyboard subtests and the functions they test follow: Keyboard Controller Test Confirms the ability of the keyboard controller chip to communicate with the keyboard and tests the programming of the controller chip Keyboard Key Sequence Test Verifies that the keys on the keyboard function correctly when you press the keys in a predefined order Keyboard Interactive Test Checks the internal microcode of the keyboard and the external interface of the keyboard controller chip for a malfunctioning key St
Mouse or touch pad problems are as likely to originate in RAM as they are to be caused by a faulty mouse or touch pad. Three sources of RAM-related problems include the configuration of a program (which changes the function of the mouse or touch pad), memory-resident programs, and failure of a device driver (the software that controls the function of the mouse or touch pad).
An error message appears on the screen stating that the computer cannot read from or write to a diskette. A diskette cannot be properly formatted, or format error messages appear on the screen. Data on diskettes is corrupted or lost; these problems may be intermittent. Serial/Infrared Ports Test Group The subtests in the Serial/Infrared Ports test group check the computer's interface with external devices, such as a printer and a mouse, that are connected to the computer through a serial or infrared port.
troubleshoot the device and confirm that it is working properly. After you eliminate incorrect system configuration information settings, peripheral malfunctions, and software errors as potential causes of port problems, you can run the subtests in the Serial/Infrared Ports test group to check the hardware.
Instead, the peripheral might behave erratically or not operate at all. If the external device is not properly installed through the software, it also may not function properly. Try operating the peripheral from different programs or through the operating system. If it still does not work, you can eliminate the software setup as the cause of the problem. Another possible cause of errors is the external device.
Causes the CD-ROM drive to begin playing the first audio track on an audio CD. To determine whether the test passed, listen to the audio output of the drive. NOTE: To conduct the Audio Output Test, you must select it individually. It will not run as part of the test group. Eject Removable Media Causes a CD-ROM drive to eject its CD or a SCSI tape drive to eject its tape cartridge.
Back to Contents Page Checking the Equipment: Dell® PowerEdge® 1300 Systems Installation and Troubleshooting Guide Overview | Troubleshooting the Monitor | Troubleshooting the Keyboard | Troubleshooting I/O Ports | Troubleshooting the Basic I/O Functions | Troubleshooting a Parallel Printer | Troubleshooting a Serial I/O Device Overview This file provides troubleshooting procedures for equipment that connects directly to the input/output (I/O) panel of the computer, such as the monitor, keyboard, mouse, o
Did the tests run successfully? Yes. You have fixed the problem, or the problem is software-related. For information about installing video drivers, see "Using the Dell OpenManage Server Assistant CD" in the User's Guide. No. Go to step 6. 6. Turn off the system and disconnect it from the electrical outlet. Swap the monitor with one of the same type that is working, and reconnect the system to the electrical outlet. 7. Run the Video test group in the Dell Diagnostics again.
If a system error message indicates a port problem or if equipment connected to a port seems to perform incorrectly or not at all, the problem may stem from any of the following sources: A faulty connection between the I/O port and the peripheral device A faulty cable between the I/O port and the peripheral device A faulty peripheral device Incorrect settings in the System Setup program Incorrect settings in the system's configuration files Faulty I/O port logic on the system board NOTE: With certain modems
Troubleshooting a Parallel Printer If the procedure in the preceding subsection, Troubleshooting the Basic I/O Functions, indicates that the problem is with a parallel printer, follow these steps: 1. 2. 3. 4. Turn off the parallel printer and computer. Swap the parallel printer interface cable with a known working cable. Turn on the parallel printer and computer. Attempt a print operation on the parallel printer. Did the print operation run successfully? Yes. The interface cable must be replaced.
Back to Contents Page
Back to Contents Page Checking Inside the Computer: Dell® PowerEdge® 1300 Systems Installation and Troubleshooting Guide Overview | Before You Begin | Removing the Computer Cover | Replacing the Computer Cover | Inside your Computer | Rotating the Power Supply Away from the System Board | Removing and Replacing the Front Bezel | Removing and Replacing Front-Panel Inserts | Responding to a Dell OpenManage™ HIP Alert Message | Troubleshooting a Wet Computer| Troubleshooting a Damaged Computer | Troubleshooti
6. While you work, periodically touch an unpainted metal surface on the computer chassis to dissipate any static electricity that might harm internal components. Also avoid touching components or contacts on a card and avoid touching pins on a chip. In addition, Dell recommends that you periodically review the safety instructions at the front of this guide.
Disengage the tabs that secure the cover to the top of the chassis, and lift the cover away. Figure 2. Removing the Computer Cover Replacing the Computer Cover Use the following procedure to replace the computer cover: 1. Check all cable connections, especially those that might have come loose during your work. Fold cables out of the way so that they do not catch on the computer cover. Make sure cables are not routed over the drive cage—they will prevent the cover from closing properly. 2.
5. If you are using a padlock to secure your system, reinstall the padlock. NOTE: After removing and replacing the chassis, the chassis intrusion detector will cause the following message to be displayed at the next system start-up: ALERT! Cover was previously removed. 6. Reset the chassis intrusion detector by entering the System Setup program and setting Chassis Intrusion to Not Detected. See "Using the System Setup Program" in your User's Guide for instructions.
Figure 5, Inside the Chassis, shows your computer with its cover removed. Refer to this illustration to locate interior features and components discussed in this guide. Figure 5. Inside the Chassis The system board holds the computer's control circuitry and other electronic components. Some hardware options are installed directly on the system board. Drive support is as follows: The three 5.25-inch external drive bays provide space for up to three drives, including a 3.
When you look inside the computer, note the DC power cables leading from the power supply. The power cables supply power to the system board, drives, and any expansion cards that connect to external peripherals. The wide ribbon cables are the interface cables for internal drives. For non-SCSI drives such as the diskette drive, an interface cable connects each drive to an interface connector on the system board or on an expansion card.
Removing and Replacing the Front Bezel The bezel is secured to the front of the chassis by two tabs and two hooks. The tab release for the bezel is at the top of the computer chassis and can be accessed only with the computer cover removed (see Removing the Computer Cover). With the cover removed, release the bezel by pressing the tab release marked with the icon (see Figure 7, Removing the Front Bezel). Figure 7.
sources. 2. Remove the computer cover as instructed in Removing the Computer Cover. 3. Remove the front bezel using the instructions in Removing and Replacing the Front Bezel. 4. With your thumbs, press in on each end of the insert until the insert snaps free of the bezel. Figure 8. Removing a Front-Panel Insert To replace a front-panel insert, work from inside the bezel.
3. Remove all expansion cards installed in the computer. See Removing an Expansion Card. 4. Replace the computer cover, reconnect the system to the electrical outlet, and turn on the system. Does the system have power? Yes. Go to step 6. No. See Getting Help for instructions on obtaining technical assistance. 5. Turn off the system, disconnect it from the electrical outlet, remove the computer cover, and reinstall all expansion cards you removed in step 4. See Installing an Expansion Card. 6.
See Removing the Computer Cover. 3. If an expansion card blocks your access to the battery, remove the expansion card. See Removing an Expansion Card for instructions. 4. Check the connection of the coin cell battery to the system board. Is the battery firmly installed in the battery socket on the system board? Yes. Go to step 6. No. Go to step 5. 5. Reseat the battery in its socket. Is the problem resolved? Yes. The battery was loose. You have fixed the problem. No. Continue with this procedure.
Troubleshooting Expansion Cards If an error message indicates an expansion-card problem or if an expansion card seems to perform incorrectly or not at all, the problem could be a faulty connection, a conflict with software or other hardware, or a faulty expansion card. Follow these steps to troubleshoot expansion cards: 1. Start the Resource Configuration Utility (RCU), and verify that all ISA expansion cards have been configured correctly. Save the configuration before exiting the utility.
Configuration Utility" in the User's Guide for instructions. 12. Run the RAM test group in the Dell Diagnostics. See Running the Dell Diagnostics. Did the tests run successfully? Yes. Go to step 13. No. See Getting Help for information on obtaining technical assistance. 13. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 14. Remove the computer cover, reinstall one of the expansion cards you removed in step 9, and repeat steps 10 through 12. 15.
10. 11. 12. 13. Does the amount of memory installed match the System Memory setting? Yes. Go to step 10. No. Go to step 11. Reboot the system, and observe the monitor screen and the , , and indicators on the keyboard. Does the monitor screen remain blank, and do the , , and indicators on the keyboard remain on? Yes. Go to step 11. No. Go to step 13. Repeat steps 3 and 4.
5. Remove the video expansion card, connect the monitor interface cable to the video connector on the computer's back panel. 6. Replace the computer cover, reconnect the system to an electrical outlet, and turn on the system. Did the tests run successfully? Yes. The video expansion card is faulty. See Getting Help for instructions on obtaining technical assistance. No. See Getting Help for instructions on obtaining assistance.
Yes. You have fixed the problem. No. See Getting Help for instructions on obtaining technical assistance. Troubleshooting the Diskette Drive Subsystem If the monitor displays a system error message indicating a diskette drive problem during execution of either the boot routine or the Dell Diagnostics, the problem may be caused by any of the following conditions: The system configuration settings do not match the physical diskette subsystem configuration.
See Removing an Expansion Card for instructions. 11. Replace the computer cover, reconnect the system to the electrical outlet, and turn on the system. 12. Run the Diskette Drives test group in the Dell Diagnostics to determine whether the diskette drive subsystem now works correctly. Did the tests run successfully? Yes. An expansion card may be conflicting with the diskette drive logic, or you may have a faulty expansion card. Repeat steps 1, 2, and 3. No. Go to step 13. 13.
3. Change the SCSI setting to On, and reboot the system. Is the problem resolved? Yes. You have fixed the problem. No. Go to step 4. 4. Verify that any required SCSI device drivers are installed on the hard-disk drive and are configured correctly. See "Installing and Configuring SCSI Drivers," in the User's Guide for instructions on installing and configuring the SCSI device drivers for the system's integrated SCSI host adapter or Dell PowerEdge Expandable RAID Controller host adapter card.
Yes. You have fixed the problem. No. Getting Help for instructions on obtaining technical assistance. Troubleshooting SCSI Hard-Disk Drives Use the following procedure to troubleshoot a hard-disk drive problem if your system includes one or more SCSI harddisk drives and does not contain a SCSI backplane board. CAUTION: This troubleshooting procedure can destroy data stored on the hard-disk drive. Before you proceed, make sure you have backed up all the files on your hard-disk drive. 1.
12. 13. 14. 15. appropriate. See the documentation for the hard-disk drive for instructions on selecting the SCSI ID and enabling or disabling termination. Is the hard-disk drive configured correctly? Yes. Go to step 13. No. Go to step 12. Reconfigure the hard-disk drive's SCSI ID and termination settings as appropriate. Reinstall the hard-disk drive. Replace the computer cover, reconnect the system to AC power, and turn it on. Is the problem resolved? Yes.
Back to Contents Page Installing System Board Options: Dell® PowerEdge® 1300 Systems Installation and Troubleshooting Guide Overview | Expansion Cards | Adding Memory | Microprocessor Upgrades | Replacing the System Battery Overview This file describes how to install the following options: Peripheral Component Interconnect (PCI), accelerated graphics port (AGP), and Industry-Standard Architecture (ISA) expansion cards System memory Microprocessor single-edge contact (SEC) cartridge This file also includes
Expansion Cards The system accommodates up to six expansion cards, including 32-bit PCI expansion cards and one 8- or 16-bit ISA expansion card (see Figure 2, Expansion Cards, for examples). Figure 2. Expansion Cards Expansion Slots There are seven expansion-card connectors on the system board. Expansion-card connectors PCI1 through PCI6 support 32-bit PCI expansion cards; expansion-card connector ISA6 can accommodate an 8- or 16-bit ISA expansion card. The PCI1 slot is limited to a half-length card.
Removing the Computer Cover. CAUTION: See Protecting Against Electrostatic Discharge. See the documentation that came with the expansion card for information on configuring the card, making internal connections, or otherwise customizing it for your system. CAUTION: Some network cards automatically start up the system when they are connected. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any expansion cards. 3.
5. When the card is firmly seated in the connector, secure the card's mounting bracket to the chassis with the screw you removed in step 3. 6. Connect any cables that should be attached to the card. See the documentation that came with the card for information about the card's cable connections. 7. Replace the computer cover, reconnect your computer and peripherals to their power sources, and turn them on.
NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of your computer. 7. Replace the computer cover, and reconnect your computer and peripherals to their power sources and turn them on.
Configuration Options, list sample memory configurations. Table 1. Sample Unbuffered SDRAM DIMM Configuration Options Total Desired Memory DIMM Socket A 64 MB 64 MB 128 MB 64 MB 64 MB 192 MB 64 MB 64 MB 256 MB 128 MB 128 MB 384 MB 64 MB 64 MB 128 MB 128 MB 512 MB 128 MB 128 MB 128 MB 128 MB B C D 64 MB Table 2.
Strike the F1 key to continue, F2 to run the setup utility 7. Press to enter the System Setup program, and check the value for System Memory in the lower-right corner of Page 1. The system should have already changed the value of System Memory to reflect the newly installed memory. Verify the new total. NOTE: If the memory total is incorrect, turn off and disconnect your computer and peripherals from their power sources.
To remove a DIMM, press the securing clips outward simultaneously until the DIMM disengages from the socket (see Figure 7, Removing a DIMM). It should pop out slightly. Figure 7. Removing a DIMM Microprocessor Upgrades To take advantage of future options in speed and functionality, you can add a second processor or replace either the primary or secondary processor. CAUTION: The second processor must be of the same type and speed as the first processor.
4. If you are replacing an installed processor, remove the current SEC cartridge/heat sink assembly from its connector. Unscrew and remove the two large thumbscrew-type retention pins that secure the heat sink to the system board. Press the SEC cartridge release latches inward until they snap into position. Grasp the SEC cartridge assembly firmly, and pull it away from the guide bracket assembly (see Figure 9, SEC Cartridge/Heat Sink Assembly Removal).
6. If necessary, change the appropriate processor speed jumper setting. The processor speed jumper should be set for the installed microprocessor's rated internal speed. For example, for a 400-megahertz (MHz) Intel® Pentium® II processor, a jumper plug should be installed on the pins labeled "350MHZ." (See Jumpers, Switches, and Connectors for more information on jumpers.) 7. Rotate the power supply back into position, making sure that the securing tab snaps into place. 8.
12. Run the Dell Diagnostics to verify that the new microprocessor is operating correctly. See Running the Dell Diagnostics for information on running the diagnostics and troubleshooting any problems that may occur. Replacing the System Battery A 3.0-V CR2032 coin-cell battery installed on the system board maintains system configuration, date, and time information in a special section of memory. The operating life of the battery can extend up to 10 years.
The battery is mounted in a socket labeled "BATTERY" located to the left of the top two PCI expansion-card connectors (as you face the system board).(See Figure 1, System Board Features.) CAUTION: If you pry the battery out of its socket with a blunt object, be careful not to touch the system board with the object. Make certain that the object is inserted between the battery and the socket before attempting to pry out the battery.
Back to Contents Page Installing Drives: Dell® PowerEdge® 1300 Systems Installation and Troubleshooting Guide Overview | Connecting Drives | Installing a Drive in a 5.25-Inch Drive Bay | Installing a Hard-Disk Drive in the Internal Hard-Disk Drive Cage | Installing SCSI Devices Overview Your Dell computer has seven drive bays for installing the following types of drives (see Figure 1, Drive Locations): The externally accessible drive bays at the front of the computer consist of three 3.
Connecting Drives When installing a drive, you connect two cables—a DC power cable and an interface cable—to the back of the drive. Your drive's power input connector (to which you connect the DC power cable) resembles the connector shown in Figure 2, DC Power Cable Connector. Figure 2. DC Power Cable Connector The drive's interface connector is a card-edge connector or a header connector, as shown in Figure 3, Drive Interface Connectors. Figure 3.
The pin-1 end of a connector on a board or a card is usually indicated by a silk-screened "1" printed directly on the board or card. CAUTION: When connecting an interface cable, do not reverse the interface cable (do not place the colored strip away from pin 1 of the connector). Reversing the cable prevents the drive from operating and could damage the controller, the drive, or both. Installing a Drive in a 5.25-Inch Drive Bay The 5.
If a drive is already installed in the bay and you are replacing it, be sure to disconnect the DC power cable and interface cable from the back of the drive before sliding the bracket out of the bay. To remove the old drive from the bracket, turn the drive/bracket assembly upside down and unscrew the four screws that secure the drive to the bracket (see Figure 5, Attaching the Drive Bracket to the New Drive). 5. Attach the bracket to the new drive.
To further ensure proper positioning of the drive in the chassis, insert and tighten all four screws in the order in which the holes are numbered (the holes are marked "1" through "4"). 6. Slide the new drive into the drive bay until it snaps securely into place (see Figure 6, Inserting the New Drive Into the Drive Bay). Make sure that both bracket tabs snap into place in the drive bay. Figure 6. Inserting the New Drive Into the Drive Bay 7.
9. Connect the appropriate interface cable to the interface connector on the back of the drive (see Figure 7, Attaching EIDE CD-ROM Drive Cables). If your system came with an EIDE CD-ROM drive, use the spare connector on the existing interface cable. Otherwise, use the EIDE or SCSI cable provided in the drive kit. 10. 11. 12. 13. CAUTION: You must match the colored strip on the cable with pin 1 on the drive's interface connector to avoid possible damage to your system.
ALERT! Cover was previously removed. 14. To reset the chassis intrusion detector, enter the System Setup program and reset Chassis Intrusion to Not Detected. See "Using the System Setup Program" in your User's Guide for instructions. NOTE: If a setup password has been assigned by someone else, contact your network administrator for information on resetting the chassis intrusion detector. 15. Update your system configuration information.
4. Remove the cage from the drive bay. 5. Slide the drive into the chosen slot in the cage, orienting it so that the connectors on the back of the drive face the inside of the chassis when the cage is reinstalled (see Figure 9, Inserting a 1-Inch Hard-Disk Drive Into the Drive Cage). 6. Align the four screw holes of the drive and cage as shown in Figure 9. Insert and tighten the screws that came with your upgrade kit. Figure 9.
7. Reinstall the hard-disk drive cage in the chassis (see Figure 10, Inserting the Hard-Disk Drive Cage Into the Chassis). Insert the cage into the drive bay by sliding it in until the tabs snap into place. Rotate the drive cage door up and toward the chassis until it snaps securely into place. Be sure to fold down the drive-bay door handle (see Figure 8) so that the bezel can be replaced on the chassis. Figure 10.
Installing SCSI Devices This section describes how to configure and install SCSI devices in your Dell PowerEdge 1300 system. SCSI Configuration Guidelines Although SCSI devices are installed essentially the same way as other devices, their configuration requirements are different. For details on configuring your particular SCSI subsystem, refer to the documentation that came with your SCSI devices and/or your host adapter card. The following subsections offer some general guidelines.
normally configured as SCSI ID 6, but can be confgured to any unused SCSI ID. NOTE: There is no requirement that SCSI ID numbers be assigned sequentially or that devices be attached to the cable in order by ID number. SCSI devices installed by Dell are configured correctly during the manufacturing process. You do not need to set the SCSI ID for these SCSI devices.
General Procedure for Installing SCSI Devices Configure and install one or more SCSI devices in your computer as follows: 1. Determine which connector on the internal SCSI cable you will attach to each SCSI device. See SCSI Configuration Guidelines. 2. Unpack each SCSI device and prepare it for installation. CAUTION: Ground yourself by touching an unpainted metal surface on the back of the computer. CAUTION: When you unpack the drive, do not set it on a hard surface, which may damage the drive.
drive bay from the front bezel. Then replace the front bezel. For instructions, see Removing and Replacing the Front Bezel and Removing and Replacing Front-Panel Inserts. 7. Replace the computer cover. Then reconnect your computer and peripherals to their power sources, and turn them on. NOTE: After you remove and replace the cover, the chassis intrusion detector will cause the following message to be displayed at the next system start-up: ALERT! Cover was previously removed. 8.
Back to Contents Page Getting Help: Dell® PowerEdge® 1300 Systems Installation and Troubleshooting Guide Overview | Technical Assistance | Help Tools | Problems With Your Order | Product Information | Returning Items for Warranty Repair or Credit | Before You Call | Dell Contact Numbers Overview This file describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to call Dell for technical or customer assistance.
www.dell.com/intl/apcc/ (for Asian/Pacific countries only) www.euro.dell.com (for Europe only) Anonymous file transfer protocol (FTP) ftp.dell.com/ Log in as user: anonymous, and use your e-mail address as your password. Electronic Support Service support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only) support.euro.dell.com (for Europe only) Electronic Quote Service sales@dell.com apmarketing@dell.com (for Asian/Pacific countries only) Electronic Information Service info@dell.
Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell Computer Corporation for customer assistance. Have your invoice or packing slip handy when you call. For the telephone number to call, refer to Dell Contact Numbers. Product Information If you need information about additional products available from Dell Computer Corporation, or if you would like to place an order, visit Dell's World Wide Web site at www.dell.com.
Dell Contact Numbers When you need to contact Dell, use the telephone numbers, codes, and electronic addresses provided in Tables 1 and 2. Table 1, International Dialing Codes, provides the various codes required to make long-distance and international calls. Table 2, Dell Contact Numbers, provides local telephone numbers, area codes, toll-free numbers, and E-mail addresses, if applicable, for each department or service available in various countries around the world.
Czech Republic (Prague) 00 420 2 Denmark (Horsholm) 009 45 Not required Finland (Helsinki) France (Paris) (Montpellier) 990 00 358 33 9 (1) (4) Germany (Langen) 00 49 6103 Hong Kong Ireland (Bray) 001 16 852 353 Not required 1 Italy (Milan) 00 39 2 Japan (Kawasaki) Korea (Seoul) 001 001 81 82 44 2 Luxembourg Macau 00 — 352 853 — Not required Malaysia (Penang) 00 60 4 Mexico (Colonia Granada) Netherlands (Amsterdam) 95 00 52 31 5 20 New Zealand 00 64 — Norway (Lysa
Customer Care (From within Toronto) 416 758-2400 Customer Technical Support toll free: 1-800-847-4096 Sales (Direct Sales—from outside Toronto) toll free: 1-800-3875752 Sales (Direct Sales—from within Toronto) 416 758-2200 Sales (Federal government, education, and medical) toll free: 1800-567-7542 Sales (Major Accounts) toll free: 1-800-387-5755 TechConnect BBS (Austin, Texas, U.S.A.) 512 728-8528 TechFax toll free: 1-800-950-1329 Chile (Santiago) NOTE: Customers in Chile call the U.S.
Korea (Seoul) NOTE: Customers in Korea call Malaysia for customer assistance. Latin America NOTE: Customers in Latin America call the U.S.A. for sales, customer, and technical assistance. Luxembourg* NOTE: Customers in Luxembourg may call Belgium for sales, customer, and technical assistance. Macau NOTE: Customers in Macau call Malaysia for customer assistance. Malaysia (Penang) Mexico (Colonia Granada) NOTE: Customers in Mexico call the U.S.A. for access to the Automated OrderStatus System and AutoTech.
Kong, Japan, Korea, Macau, Malaysia, New Zealand, Singapore, Taiwan, and Thailand—refer to individual listings for these countries) Spain* (Madrid) Sweden* (Upplands Vasby) (Penang, Malaysia) 60 4 810-4810 Technical Support 902 100 130 Customer Service 91 329 10 80 TechConnect BBS 91 329 33 53 Sales 902 100 185 Switchboard 91 722 92 00 Technical Support 08 590 05 199 Customer Care 08 590 05 169 Fax Technical Support 08 590 05 594 Sales 08 590 05 185 E-mail: swe_support@dell.
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Back to Content Page Diagnostic Video Tests: Dell® PowerEdge® 1300 Systems Installation and Troubleshooting Guide Overview | Video Memory Test | Video Hardware Test | Text Mode Character Test | Text Mode Color Test | Text Mode Pages Test | Graphics Mode Test | Color Palettes Test | Solid Colors Test Overview The Video test group of the system diagnostics consists of the following eight tests, each of which verifies a particular video function or group of functions: Video Memory Test — Checks the integrity
Text Mode Character Test The Text Mode Character Test consists of a group of subtests that display printable characters and character attributes. The subtests check character quality and the monitor's ability to display the characters correctly on its screen. A prompt at the bottom of each screen asks the user to decide whether the display is satisfactory and to respond by typing y or n. If you respond affirmatively to each subtest, the Text Mode Character Test passes.
1 blue blue 2 green green 3 cyan cyan 4 red red 5 magenta magenta 6 brown brown 7 white white 8 dark gray* black 9 light blue* blue A light green* green B light cyan* cyan C light red* red D light magenta* magenta E yellow* brown F intense white* white * These colors blink during the test. Color Attributes Subtest (40 x 25) The 40-column x 25-line color attributes subtest is the same as the previous subtest except that the characters are displayed in 40-column by 25-line (double-wide) text mode.
320 x 200 Graphics Mode Screens The Graphics Mode Test displays two successive 320- x 200-pixel graphics mode screens. The first screen displays three pyramids in red, green, and yellow; the second screen displays three pyramids in magenta, cyan, and white. Type y if all the pyramids are the correct colors; otherwise, type n. 640 x 200 Black/White Graphics Mode Screen The 640- x 200-pixel black/white graphics mode screen displays a black rectangle and a white rectangle on a gray background.
800 x 600 16-Color Graphics Mode Screen The 800- x 600-pixel 16-color graphics mode screen displays a series of pyramids in 16 different colors. Type y if all the pyramids appear to be correct; otherwise, type n. 800 x 600 256-Color Graphics Mode Screen The 800- x 600-pixel 256-color graphics mode screen displays a series of squares with four colors in each square. Type y if all the squares appear to be correct; otherwise, type n.
Back to Contents Page Jumpers, Switches, and Connectors: Dell® PowerEdge® 1300 Systems Installation and Troubleshooting Guide Overview | Jumpers and Switches | System Board Jumpers | Disabling a Forgotten Password | System Board Labels Overview This file provides specific information about the jumpers on your system board and the input/output (I/O) ports and connectors on the back panel of your computer.
are dual in-line package (DIP) switches, which are normally packaged in groups of two or more switches in a plastic case. Two common types of DIP switches are slide switches and rocker switches (see the following illustration). Each of these switches has two positions, or settings (usually on and off). To change the setting of a slide switch, use a small, pointed object such as a small screwdriver or a straightened paper clip to slide the switch to the proper position.
The ISA configuration settings are cleared at next system boot. (If the ISA configuration settings become corrupted to the point where the system won't boot, install the jumper plug and boot the system. Remove the jumper before restoring the ISA configuration information.) PASSWD (default) The password feature is enabled. The password feature is disabled. 350MHZ* Jumpered when the microprocessor's internal speed is 350 MHz. 400MHZ* Jumpered when the microprocessor's internal speed is 400 MHz.
6. Reinstall the jumper plug on the PASSWD jumper. 7. Replace the computer cover, and then reconnect the computer and peripherals to electrical outlets and turn them on. 8. Assign a new system or setup password. To assign a new system password using the System Setup program, see "Assigning a System Password" in your User's Guide. To assign a new setup password using the System Setup program, see "Assigning a Setup Password" in the User's Guide.
used. NOTE: For the full name of an abbreviation or acronym used in this table, see Abbreviations and Acronyms.
Back to Contents Page Abbreviations and Acronyms: Dell® PowerEdge® 1300 Systems Installation and Troubleshooting Guide A|B|C|D|E|F|G|H|I|J|K|L|M|N|O|P|Q|R|S|T|U|V|W|X|Y|Z The following list defines or identifies technical terms, abbreviations, and acronyms used in Dell documents.
bulletin board service BIOS basic input/output system bpi bits per inch bps bits per second BTU British thermal unit C Celsius CCFT cold cathode fluorescent tube CD compact disc CD-ROM compact disc read-only memory CGA color graphics adapter cm centimeter(s) CMOS complementary metal-oxide semiconductor C.O.D.
characters per line CPU central processing unit DAC digital-to-analog converter DASH Dell Advanced SCSI Host DAT digital audio tape dB decibel(s) dBA adjusted decibel(s) DC direct current DIMM dual in-line memory module DIN Deutsche Industrie Norm DIP dual in-line package DMA direct memory access DOC Department of Communications (in Canada) dpi dots per inch DRAM
dynamic random-access memory DS/DD double-sided double-density DS/HD double-sided high-density DSA Dell SCSI Array ECC error checking and correction EDO extended-data out EGA enhanced graphics adapter EIDE enhanced integrated drive electronics EISA Extended Industry-Standard Architecture EMI electromagnetic interference EMM expanded memory manager EMS Expanded Memory Specification EPP Enhanced Parallel Port EPROM erasable programmable read-only memory ESD
electrostatic discharge ESDI enhanced small-device interface ESM embedded server management F Fahrenheit FAT file allocation table FCC Federal Communications Commission FIFO first-in first-out ft feet g gram(s) G gravities GB gigabyte(s) GUI graphical user interface h hexadecimal HIP Hardware Instrumentation Package
HMA high memory area HPFS High Performance File System Hz hertz I/O input/output ID identification IDE integrated drive electronics IRQ interrupt request ISA Industry-Standard Architecture JEIDA Japanese Electronic Industry Development Association K kilo- (1024) KB kilobyte(s) KB/sec kilobyte(s) per second Kb kilobit(s) Kbps
kilobit(s) per second kg kilogram(s) kHz kilohertz LAN local area network lb pound(s) LCD liquid crystal display LED light-emitting diode LIF low insertion force LN load number lpi lines per inch LVD low voltage differential m meter(s) mA milliampere(s) mAh milliampere-hour(s) MB
megabyte(s) Mb megabit(s) Mbps megabit(s) per second MBR master boot record MDA monochrome display adapter MGA monochrome graphics adapter MHz megahertz MMX MultiMedia eXtensions mm millimeter(s) ms millisecond(s) MS-DOS Microsoft® Disk Operating System MTBF mean time between failures mV millivolt(s) NIC network interface controller NiCad
nickel cadmium NiMH nickel-metal hydride NMI nonmaskable interrupt ns nanosecond(s) NTFS NT File System NVRAM nonvolatile random-access memory OS/2® Operating System/2 OTP one-time programmable PAL programmable array logic PCI Peripheral Component Interconnect PCMCIA Personal Computer Memory Card International Association PGA pin grid array POST power-on self-test ppm pages per minute
PQFP plastic quad flat pack PS/2 Personal System/2 PVC polyvinyl chloride QIC quarter-inch cartridge RAID redundant arrays of independent disks RAM random-access memory RAMDAC random-access memory digital-to-analog converter RCU Resource Configuration Utility REN ringer equivalence number RFI radio frequency interference RGB red/green/blue ROM read-only memory rpm revolutions per minute RTC real-time clock
SCA Single Controller Architecture SCSI small computer system interface SDS Scalable Disk System sec second(s) SEC single-edge contact SDRAM synchronous dynamic random-access memory SIMM single in-line memory module SMB server management bus SNMP Simple Network Management Protocol SRAM static random-access memory SVGA super video graphics array TFT thin film transistor tpi tracks per inch TSR
terminate-and-stay-resident UMB upper memory block UPS uninterruptible power supply USOC Universal Service Ordering Code V volt(s) VAC volt(s) alternating current VDC volt(s) direct current VESA® Video Electronics Standards Association VGA video graphics array VLSI very-large-scale integration VRAM video random-access memory W watt(s) WH watt-hour(s) XMM
extended memory manager XMS eXtended Memory Specification ZIF zero insertion force Back to Contents Page
