Dell™ Dimension™ 2350 Series service tag CD or DVD headphone connector CD or DVD drive activity light CD or DVD eject button CD or DVD volume control dial second bay for optional drive floppy drive eject button* floppy drive light* power light hard-drive activity light power button USB 2.0 connectors (2) headphone connector *On computers with an optional floppy drive.
Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Tell Me How help file. To access the help file, see page 34.
Contents CAUTION: Safety Instructions General . . . . . . . . . . . . . . . . . . . 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 When Using Your Computer . . . . . . . . . . . . . . . . . . . . When Working Inside Your Computer . . . . . . . . . . . . . . Protecting Against Electrostatic Discharge 12 . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . . . . . . . . .
Copying CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using Easy CD Creator Basic . . . . . . . . . . . . . . . . . Using Blank CD-R Discs or Blank CD-RW Discs Helpful Tips 26 27 . . . . . . . . 28 . . . . . . . . . . . . . . . . . . . . . . . . . . 28 How to Copy a CD . . . . . . . . . . . . . . . . . . . . . . . 29 . . . . . . . . . . . . . . . . . . . . . 30 . . . . . . . . . . . . . . . . . . . . . . . . .
Keyboard Problems Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . 43 . . . . . . . . . . . . . . . . . . . . . . . . . . 44 Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 45 Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 45 Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 46 . . . . . . . . . . . . . . . . . . . . . . . . . 47 Scanner Problems . . . . . . . . . . . . . . . . . . . 48 . . . . . . . . . . . . . .
Reinstalling Microsoft® Windows® XP Before You Reinstall . . . . . . . . . . . . . . 64 . . . . . . . . . . . . . . . . . . . . . . 64 Reinstalling Windows XP . . . . . . . . . . . . . . . . . . . 64 4 Adding Parts Front and Back View of the Computer . . . . . . . . . . . . . . 68 . . . . . . . . . . . . . . . . . . . . . . . . . . 68 . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Front View . Back View Removing the Computer Cover . . . . . . . . . . . . . . . . . .
Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . . . . . . 100 . . . . . 100 . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Definition of "Dell-Installed" Software and Peripherals . Definition of "Third-Party" Software and Peripherals . Contacting Dell . . . . . . . . 118 . . . . . . . . . . . . . . . . . . . . . . . . 118 Returning Items for Warranty Repair or Credit Regulatory Notices NOM Information (Mexico Only) . . . . . . . . . . . . . . .
Contents
CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. General • Do not attempt to service the computer yourself unless you are a trained service technician. Always follow installation instructions closely. • To help prevent electric shock, plug the computer and device power cables into properly grounded electrical outlets.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Safety Instructions (continued) 10 • To avoid shorting out your computer when disconnecting a network cable, first unplug the cable from the network adapter on the back of your computer, and then from the network jack. When reconnecting a network cable to your computer, first plug the cable into the network jack, and then into the network adapter.
When Using Your Computer As you use your computer, observe the following safe-handling guidelines. CAUTION: Do not operate your computer with any cover(s) (including computer covers, bezels, filler brackets, front-panel inserts, and so on) removed.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m When Using Your Computer (continued) When Working Inside Your Computer Before you open the computer cover, perform the following steps in the sequence indicated. CAUTION: Do not attempt to service the computer yourself, except as explained in your online Dell™ documentation or otherwise provided to you. Always follow installation and service instructions closely.
When Using Your Computer (continued) • Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a microprocessor chip by its edges, not by its pins. CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Do not dispose of the battery along with household waste.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m When Using Your Computer (continued) Battery Disposal Your computer uses a lithium coin-cell battery. The lithium coin-cell battery is a long-life battery, and it is very possible that you will never need to replace it. However, should you need to replace it, see "Replacing the Battery" on page 98. Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.
Finding Information for Your Computer What Are You Looking For? Find it Here • • • • ResourceCD A diagnostic program for my computer Drivers for my computer My computer documentation My device documentation You can use this CD to access documentation and reinstall drivers (see page 60).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m What Are You Looking For? Find it Here • How to reinstall my operating system Operating System CD If you reinstall your operating system, use the ResourceCD to reinstall drivers for the devices that came with your computer (see page 60).
What Are You Looking For? Find it Here • Tips on using Windows • How to clean my computer • How to use my mouse and keyboard Te l l M e H o w h e l p f i l e 1 Click the Start button, and then click Help and Support. 2 Click User and system guides, and then click User’s guides. 3 Click Tell Me How. • How to use Windows XP • Documentation for my computer and devices Windows XP Help and Support Center 1 Click the Start button, and then click Help and Support.
w w w. d e l l . c o m | s u p p o r t . d e l l .
1 SECTION 1 Setting Up and U s i n g Yo u r C o m p u t e r Setting Up a Printer Transferring Information to a New Computer Setting Up a Home and Office Network Connecting to the Internet Copying CDs Turning Off the Computer
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer.
parallel connector on computer connector on printer screws (2) clips (2) parallel printer cable notches (2) 4 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. 5 Install the printer driver if necessary. See the documentation that came with your printer. Connecting a USB Printer NOTE: You can connect USB devices while the computer is turned on. 1 Complete the operating system setup, if you have not already done so.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m USB connector on computer USB printer cable USB connector on printer Transferring Information to a New Computer Windows XP provides a Files and Settings Transfer Wizard to move data, such as e-mails, window sizes, toolbar settings, and Internet bookmarks from one computer to another. First you collect the data from the source computer, and then you import the data to the new computer.
To transfer information to a new computer: NOTE: The CD that you need to place in your CD or DVD drive is titled Operating System. 1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click Files and Settings Transfer Wizard. 2 On the welcome screen, click Next. 3 On the Which computer is this? screen, select New Computer, and then click Next. 4 Follow the instructions on the screen.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m network wall jack network adapter connector on computer network cable Network Setup Wizard Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. 1 Click the Start button, point to All Programs→ Accessories→ Communications, and then click Network Setup Wizard. 2 On the welcome screen, click Next.
Connecting to the Internet NOTE: Internet service providers vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as America Online or DellNet™ by MSN. Your ISP will offer one or more of the following Internet connection options: • Dial-up connections that provide Internet access through a phone line. Dial-up connections are considerably slower than DSL and cable modem connections.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 7 8 In the next window, click the appropriate option: • If you do not have an ISP and want to select one, click Choose from a list of Internet service providers (ISPs). • If you have already obtained setup information from your ISP but you did not receive a setup CD, click Set up my connection manually. • If you have a CD, click Use the CD I got from an ISP. Click Next. If you selected Set up my connection manually, continue to step 9.
To burn CDs, you need to use CD-burner software. Roxio Easy CD Creator Basic is your computer's CD-burner software. The software includes these project programs that enable you to record specialty CDs for different types of uses: • DirectCD allows you to format a blank CD-R or CD-RW disc so that you can use Microsoft® Windows® Explorer to drag and drop data files to the CD-RW drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Using Blank CD-R Discs or Blank CD-RW Discs Your CD-RW drive writes to two different types of recording media—CD-R and CD-RW discs. Use blank CD-R (CD-Recordable) disks to record music or permanently store data files. After creating a CD-R disc, you cannot write to that disc again without changing your method of recording (see the Roxio documentation for more information).
How to Copy a CD NOTE: If you have a DVD/CD-RW combo drive and you experience recording problems, first check for available software patches at the Dell Support website at support.dell.com and if necessary, the Roxio support website at support.roxio.com. The procedure assumes that your computer is equipped with a single CD-RW drive (without an additional CD drive).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Turning Off the Computer NOTICE: To prevent data loss, you must turn off your computer through the Start menu rather than by pressing the power button. NOTE: If you are having difficulty turning off your computer, see "General Problems" on page 40. 1 Save and close any open files and exit any open programs. 2 Click the Start button and then click Turn off Computer. 3 Click Turn off.
2 SECTION 2 Solving Problems Finding Solutions Finding Help Information Battery Problems Drive Problems E-Mail, Modem, and Internet Problems Error Messages General Problems Keyboard Problems Mouse Problems Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems Video and Monitor Problems
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Finding Solutions Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. See page 45. Press a key or move the mouse. See the Tell Me How help file for information on standby mode. Get technical assistance from Dell. See page 100. See page 39.
See page 50. See page 48. See page 46. See page 37. See page 44. See page 43. See page 35. See page 45. See page 47. See page 39. See page 40. See page 37. See page 37. See page 40.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Finding Help Information TO A C C E S S T H E Tell Me How H E L P F I L E — 1 Click the Start button, and then click Help and Support. 2 Click User and system guides, and then click User’s guides. 3 Click Tell Me How. TO A C C E S S W I N D O W S H E L P — 1 Click the Start button, and then click Help and Support. 2 Type a word or phrase that describes your problem, and then click the arrow icon. 3 Click the topic that describes your problem.
Drive Problems Floppy drive problems E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click My Computer. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D R I V E — • Insert another disk to eliminate the possibility that the original floppy disk is defective.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CD drive problems NOTE: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click the speaker icon in the lower-right corner of your screen. • Ensure that the volume is turned up by clicking the slidebar and dragging it up. • Ensure that the sound is not muted by clicking any boxes that are checked.
DVD drive problems NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives. TE S T T H E D R I V E W I T H A N O T H E R DVD — Insert another DVD to eliminate the possibility that the original DVD is defective. E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — Click the Start button and click My Computer. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m C H E C K T H E T E L E P H O N E J A C K — Disconnect the telephone line from the modem and connect it to a telephone. Listen for a dial tone.
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — With the Outlook Express email program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE PROVIDER — Contact an Internet service provider to subscribe. C O N T A C T Y O U R I N T E R N E T S E R V I C E P R O V I D E R — Contact your Internet service provider for assistance.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY AGAIN — You have too many programs open. Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, try running the program that you want to use first. O P E R A T I N G S Y S T E M N O T F O U N D — Contact Dell (see page 100).
A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m C H E C K F O R V I R U S E S — Use a virus-scanning program to check the hard drive, floppy disks, or CDs. R E S T A R T T H E C O M P U T E R — Save and close any open files, exit any open programs, and then shut down your computer through the Start menu instead of pressing the power button. Otherwise, you may lose data.
• Unintelligible characters print from the printer. • The mouse pointer does not move or "stutters" when it moves. • Messages appear stating that the computer is not operating at maximum performance. • Errors occur and programs crash for no apparent reason. • Nothing displays on the monitor.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m TE S T T H E K E Y B O A R D — Connect a properly working keyboard to the computer, and try using the keyboard. If the new keyboard works, the original keyboard is faulty. C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 63. Mouse Problems RESTART THE COMPUTER — 1 Simultaneously press to display the Start menu. 2 Type u, press the keyboard arrow keys to highlight Shut down or Turn Off, and then press .
C H E C K F O R I N T E R R U P T R E Q U E S T C O N F L I C T S — See page 63. Network Problems C H E C K T H E N E T W O R K C A B L E C O N N E C T O R — Ensure that the network cable is connected as shown on page 23. C H E C K T H E N E T W O R K L I G H T S O N T H E B A C K O F T H E C O M P U T E R — No light indicates that there is no network communication. Try replacing the network cable.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m I F T H E P O W E R L I G H T I S G R E E N A N D T H E C O M P U T E R I S N O T R E S P O N D I N G — See "Diagnostic Lights" on page 54. I F T H E P O W E R L I G H T I S B L I N K I N G G R E E N — The computer is in standby mode. Press a key on the keyboard or move the mouse to resume normal operation. I F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not receiving power.
VE R I F Y T H E P R I N T E R C A B L E C O N N E C T I O N S — • See the printer documentation for cable connection information. • Ensure that the printer cables are securely connected to the printer and the computer as described in "Setting Up a Printer" on page 20. TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CHECK THE CABLE CONNECTIONS — • If your scanner has a power cable, ensure that the power cable is firmly connected to a working electrical outlet and that the scanner is turned on. • Ensure that the scanner cable is firmly connected to the computer and to the scanner. VE R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y M I C R O S O F T ® W I N D O W S ® — 1 Click the Start button. 2 Click Control Panel.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E N A B L E D I G I T A L M O D E — Your speakers do not work if the CD drive is operating in analog mode. To enable digital mode: 1 Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices. 2 Click Sounds and Audio Devices. 3 Click the Hardware tab. 4 Double-click the name of your CD drive. 5 Click the Properties tab.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m D I S A B L E D I G I T A L M O D E — Your headphones do not work if the CD drive is operating in digital mode. To disable digital mode: 1 Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices. 2 Click Sounds and Audio Devices. 3 Click the Hardware tab. 4 Double-click the name of your CD drive. 5 Click the Properties tab. 6 Uncheck the Enable digital CD audio for this CD-ROM device box.
If the screen is difficult to read C H E C K T H E M O N I T O R S E T T I N G S — See the monitor documentation for instructions on adjusting the contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. M O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R — If your speaker system includes a subwoofer, ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.
So l vi n g Pro b l em s w w w. d e l l . c o m | s u p p o r t . d e l l .
3 SECTION 3 Advanced Tr o u b l e s h o o t i n g Diagnostic Lights Dell Diagnostics Drivers Using System Restore Resolving Software and Hardware Incompatibilities Reinstalling Microsoft® Windows® XP
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Diagnostic Lights To help you troubleshoot a problem, your computer is equipped with four lights on the back panel labeled "A," "B," "C," and "D" (see page 70). These lights can be yellow or green. When the computer starts normally, the lights flash. After the computer starts, the lights remain green. If the computer malfunctions, the color and sequence of the lights identify the problem.
Light Pattern G Y Y Y A B C D Y G Y Y A B C D Y G Y G A B C D G G G Y A B C D Problem Description Suggested Resolution No memory modules are detected. • Reinstall all memory modules (see page 83) and restart the computer. • To eliminate the possibility of a faulty memory connector, remove all memory modules, reinstall one memory module (if the computer supports a single module) (see page 83), and then restart the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell Diagnostics When to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in "Solving Problems" (see page 31) and run the Dell Diagnostics before you contact Dell for technical assistance. Running the Dell Diagnostics may help you resolve the problem without contacting Dell. If you do contact Dell, the test results can provide important information for Dell's service and support personnel.
3 When the boot device list appears, highlight Boot to Utility Partition and press . 4 When the Dell Diagnostics Main Menu appears, select the test you want to run (see page 57). Starting the Dell Diagnostics From the ResourceCD 1 Insert the ResourceCD into the CD drive. 2 Shut down and restart the computer. When the DELL® logo appears, press immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Option Function Express Test Performs a quick test of devices. This test typically takes 10 to 20 minutes and requires no interaction on your part. Run Express Test first to increase the possibility of tracing the problem quickly. Extended Test Performs a thorough check of devices. This test typically takes an hour or more and requires you to answer questions periodically. Custom Test Tests a specific device.
Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and the programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Many drivers, such as the keyboard driver, come with your Microsoft® Windows® operating system.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Reinstalling Drivers NOTICE: The Dell Support website and your Dell Dimension ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.
5 At the Welcome Dell System Owner screen, click Next. NOTE: The ResourceCD displays drivers only for hardware that came on your computer. If you installed additional hardware, the drivers for the new hardware might not be displayed by the ResourceCD. If those drivers are not displayed, exit the ResourceCD program. For drivers information, see the documentation that came with the device. A message stating that the ResourceCD is detecting hardware in your computer appears.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore. 2 Ensure that Restore my computer to an earlier time is selected and click Next. 3 Click a calendar date to which you want to restore your computer. The Select a Restore Point screen provides a calendar that allows you to see and select restore points. All calendar dates with available restore points appear in bold.
3 Click System. 4 Click the System Restore tab. 5 Ensure that Turn off System Restore is unchecked. Resolving Software and Hardware Incompatibilities Windows XP IRQ conflicts occur if a device either is not detected during the operating system setup or is detected but incorrectly configured. To check for conflicts on a computer running Windows XP: 1 Click the Start button and click Control Panel. 2 Click Performance and Maintenance and click System.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Reinstalling Microsoft® Windows® XP Before You Reinstall If you are reinstalling the Windows XP operating system to correct a problem with a newly installed driver, use Windows XP Device Driver Rollback (see page 60) to replace the device driver with the previously installed version.
Starting Windows XP Setup 1 When the Windows XP Setup screen appears, press to select To set up Windows now. 2 Read the information in the Microsoft Windows Licensing Agreement screen, and then press to accept the license agreement. 3 If your computer already has Windows XP installed and you want to recover your current Windows XP data, type r to select the repair option, and then remove the CD from the drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 7 If you are reinstalling Windows XP Professional, you may be prompted to provide further network information regarding your network configuration, such as the domain name or workgroup name. If you are unsure of your settings, accept the default selections. Windows XP installs the operating system components, configures the computer, and then restarts the computer.
4 SECTION 4 A d d i n g Pa r t s Front and Back View of the Computer Removing the Computer Cover Looking Inside Your Computer Adding Cards Adding a Second CD or DVD Drive Adding Memory Adding a Floppy Drive Replacing the Computer Cover
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Front and Back View of the Computer Front View 1 13 12 2 11 3 4* 10* 5 9 8 7 6 *On computers with an optional floppy drive. 1 CD or DVD drive activity light The drive activity light is on when the computer reads data from the CD or DVD drive. 2 CD or DVD eject button Press this button to eject your CD from the CD or DVD drive. 3 second drive bay This bay allows an optional second optical drive to be installed into the computer.
7 USB 2.0 connectors (2) For quick connections, Dell recommends using the front USB connectors for USB devices such as digital cameras, gaming controllers, and scanners. Use the back-panel USB connectors for USB mouse and keyboard connections. 8 power button Press this button to turn on the computer. NOTICE: To avoid losing data, do not use the power button to turn off the computer. Instead, perform a Windows shutdown.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Back View 16 15 14 1 2 13 12 11 3 4 5 10 9 6 7 8 1 cover thumbscrew Your computer may not have a cover thumbscrew. 2 mouse connector Plug your computer’s PS/2 mouse into the green mouse connector. Turn off the computer and any attached devices before you connect a mouse to the computer. (If you have a USB mouse, see "USB 2.0 connectors" in this table.
11 line-out connector Use the green line-out connector to attach headphones and most speakers with integrated amplifiers. 12 video connector Plug the cable from your monitor into the blue connector. 13 serial connector Connect a serial device, such as a handheld device, to the serial connector. 14 keyboard connector Plug your computer’s PS/2 keyboard into the purple keyboard connector. Turn off the computer and any attached devices before you connect a keyboard to the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 7 Grip the indent in the middle of the computer cover, and slide the computer cover towards the back of the computer. thumbscrew* back of computer cover latch* computer cover *May not be present on all computer covers. 8 72 Place the computer cover on a level surface.
Looking Inside Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the computer cover.
w w w. d e l l . c o m | s u p p o r t . d e l l .
Adding Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. 1 Shut down the computer through the Start menu (see page 30). 2 Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now. NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards. 8 Align the cutout on the bottom of the card with the crossbar in the system board connector. Gently rock the card into the connector until it is fully seated.
Ensure that the card is fully seated and that its bracket is within the card slot. fully seated not fully seated bracket within slot bracket caught outside of slot 9 10 Secure the filler bracket onto the end of the card with the screw you removed in step 7. Connect any cables required for the card as described in the card documentation. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can cause damage to the equipment.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Adding a Second CD or DVD Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. NOTE: Drives sold by Dell come with their own operating software and documentation. After you install a drive, see the documentation that came with the drive for instructions on installing and using the drive software. 1 Shut down the computer through the Start menu (see page 30).
side hinges (3) front panel top tab release lever middle tab bottom tab Adding Pa rts 79
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 7 Pull the two front-panel tabs towards you, and then push out the front-panel insert. insert tabs (2) 8 Ensure that the jumper setting on the new drive is set for "cable select" (see the documentation that came with the drive for information). 9 Remove two extra alignment screws, shown in the illustration on page 81, from the front of the computer and insert them into the drive.
NOTE: Some computers come with only two extra alignment screws; others come with four. You only need two alignment screws for this procedure. 10 Gently slide the drive into place. drive securing screw extra alignment screws (2 or 4) alignment screws (2) 11 Once the drive is in place, apply pressure to ensure that the drive is fully seated. 12 Use the securing screw that came with the drive to attach the drive to the computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 16 Reattach the front panel to the side hinges, and then rotate it until it snaps onto the front of the computer. side hinges (3) front panel 17 Replace the computer cover (see page 90). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 82 18 Connect your computer and devices to electrical outlets, and then turn them on.
Adding Memory NOTE: Memory purchased from Dell is covered under your computer warranty. You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, see "Memory" on page 93. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. 1 Shut down the computer through the Start menu (see page 30). 2 Ensure that your computer and attached devices are turned off.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 8 To insert a module, press out the securing clip at each end of the memory module connector. memory module connectors securing clips (2) notch memory module crossbar connector cutouts (2) step 8 step 9 step 10 9 Align the notch on the bottom of the module with the crossbar in the connector. NOTICE: To avoid breaking the memory module, do not press near the middle of the module.
14 Click the General tab. 15 To verify that the memory is installed correctly, check the amount of memory (RAM) listed. Adding a Floppy Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 9. 1 Shut down the computer through the Start menu (see page 30). 2 Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.
w w w. d e l l . c o m | s u p p o r t . d e l l .
7 Press in the two insert tabs, and then push out the front-panel insert. tabs (2) insert 8 Connect the floppy-drive power cable to the back of the drive. CAUTION: Match the colored strip on the cable with pin 1 on the drive (pin 1 is marked as "1"). 9 Connect the data cable to the back of the drive and to the floppy drive connector on the system board (see page 74). The data cable is included in the floppy drive kit.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 11 Secure the floppy drive bracket with the top bracket screw that came with the floppy drive kit.
12 Reattach the front panel to the side hinges, and then rotate it until it snaps onto the front of the computer. side hinges (3) front panel 13 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. 14 Replace the computer cover (see page 90). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 15 Connect your computer and devices to electrical outlets, and turn them on.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Replacing the Computer Cover 1 Ensure that all cables are connected, and fold cables out of the way. Also, ensure that cables are not routed over the drive cage—they can prevent the cover from closing properly. 2 Ensure that no tools or extra parts are left inside the computer. 3 Place the cover on the computer. 4 Slide the cover towards the front of the computer until it fits completely into place.
5 SECTION 5 Appendix Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Specifications Microprocessor Microprocessor type Intel® Pentium® 4 or Celeron® L1 cache 8 KB first-level (Pentium 4); 32 KB (16-KB data cache; 16-KB instruction cache) (Celeron). L2 cache 256- or 512-KB (displayed in the system setup program) pipelined-burst, eight-way set associative, write-back SRAM (Pentium 4); 128-KB SRAM that resides in the processor’s core. The L2 cache runs at the processor’s internal clock speed (Celeron).
Memory Architecture DDR SDRAM Memory connectors two Memory capacities 128-, 256-, or 512-MB Minimum memory 128 MB shared DDR SDRAM NOTE: Between 32 and 64 MB of system memory may be allocated to support graphics, depending on system memory size and other factors. Maximum memory 1 GB Memory type PC2100 (266-MHz) DDR SDRAM (non-ECC) Drives Externally accessible two 5.25-inch bays one 3.
w w w. d e l l . c o m | s u p p o r t . d e l l .
Environmental ( continued) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 3 to 200 Hz Storage 2.20 Grms at 10 to 500 Hz Maximum shock: Nonoperating (half-sine pulse) 105 G, 2 ms Nonoperating (faired-square wave) 32 G with a velocity change of 596.9 cm/sec (235 inches/sec) Altitude: Operating –15.2 to 3048 m (–50 to 10,000 ft) NOTE: At 35°C (95°F), the maximum operating altitude is 914 m (3000 ft). Storage –15.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Viewing Settings 1 Turn on (or restart) your computer. 2 When the blue DELL™ logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again.
• The left side lists configuration options and their settings for the hardware installed in your computer. You can change settings enclosed in brackets, but not those that are grayed out. Options identified by an arrowhead (>) provide access to submenus. • The top-right side displays help information for a highlighted option. • The bottom-right side lists keys and their functions for the displayed screen.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 9 10 If you are prompted to press to continue, press . After the Microsoft Windows desktop appears on your computer, shut down the computer (see page 30). NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 11 Turn off any attached devices and disconnect them from their electrical outlets.
4 Remove the battery by carefully prying it out of its socket with your fingers or with a blunt, nonconducting object such as a plastic screwdriver. NOTICE: To avoid damage to the system board while you pry the battery loose, be sure to insert the plastic screwdriver between the battery and the socket (not the system board). battery battery socket 5 Insert the new battery into the socket with the side labeled "+" facing up and snap the battery into place.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell provides limited technical support for the computer and any "Dell-installed" software and peripherals1. Support for third-party software and peripherals is provided by the original manufacturer, including those purchased and/or installed through Dell Software and Peripherals, Readyware, and Custom Factory Integration2.
For specific web addresses for your country, find the appropriate country section in the table below. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Austria (Vienna) Website: support.euro.dell.com International Access Code: 900 E-mail: tech_support_central_europe@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Brunei Customer Technical Support (Penang, Malaysia) 604 633 4966 Country Code: 673 Customer Service (Penang, Malaysia) 604 633 4949 Transaction Sales (Penang, Malaysia) 604 633 4955 Canada (North York, Ontario) Online Order Status: www.dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.
Department Name or Service Area, Website and E-Mail Address Country (City) International Access Code Country Code City Code Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com Country Code: 45 Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Greece Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Ireland (Cherrywood) Website: support.euro.dell.com International Access Code: 16 E-mail: dell_direct_support@dell.com Country Code: 353 Ireland Technical Support City Code: 1 U.K. Technical Support (dial within U.K.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Customer Technical Support International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers New Zealand E-mail (New Zealand): nz_tech_support@dell.com International Access Code: 00 E-mail (Australia): au_tech_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Portugal Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/pt/en/emaildell/ Country Code: 351 Technical Support Customer Care Sales Fax Area Codes, Local Numbers, and Toll-Free Numbers 707200149 800 300 413 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10 21 424 01 12 Puerto Rico General Support 1-800-805-7545 St.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Switzerland (Geneva) Website: support.euro.dell.com International Access Code: 00 E-mail: swisstech@dell.com Country Code: 41 E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box. 2 Include a copy of the invoice and a letter describing the reason for the return.
• Move the computer away from the receiver. • Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits. If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions. For additional regulatory information, see the Tell Me How help file that accompanied your computer. To access the help file, see page 34.
Appendix w w w. d e l l . c o m | s u p p o r t . d e l l .
Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day (U.S. only), one-year, two-year, three-year, or four-year limited warranty. To determine which warranty you purchased, see the invoice that accompanied your hardware product(s). The following sections describe the limited warranties and return policy for the U.S., the limited warranties and return policy for Canada, and the manufacturer guarantee for Latin America and the Caribbean.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m What do I do if I am not satisfied? We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to resolve your concerns.
• Reconditioned or Refurbished Dell-Branded Hardware Products and Parts — All reconditioned or refurbished Dell-branded server and storage products may be returned within thirty days from the invoice date. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned within fourteen days of the invoice date.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in Canada.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m What do I do if I am not satisfied? We pride ourselves on our great customer service. If you are not satisfied with the service you receive under this limited warranty, please let us know. We have found that the best way to resolve issues regarding our limited warranty is to work together. If, after those discussions, you are still not satisfied, we believe arbitration is the most expeditious way to resolve your concerns.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment.
w w w. d e l l . c o m | s u p p o r t . d e l l .
Dell Computer de Colombia Corporation Carrera 7 #115-33 Oficina 603 Bogota, Colombia Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Intel® Warranty Statement for Pentium® and Celeron® Processors Only (U.S.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Intel Pentium® and Celeron® Processors are backed by a three-year limited warranty. Please refer to the reverse side of this card for complete warranty details. Intel’s Commitment to Quality Intel is committed to producing the highest quality processors available. That’s why we have hundreds of people dedicated to continuously improve our design, manufacturing, and testing technology.
Index A audio. See sound B battery disposal, 14 fixing problems, 34 replacing, 98 BIOS, 95 C CD drive adding, 78 fixing problems, 36 computer back view, 70 error messages, 40 front view, 68 stops responding, 40 turning off, 30 computer cover removing, 71 replacing, 90 conflicts drivers, 59 resolving software and hardware incompatibilities, 63 contact numbers, 100 display.
Index F Files and Settings Transfer Wizard, 22 finding information, 15 finding solutions, 32 fixing problems battery, 34 Dell Diagnostics, 56 drive, 35 e-mail, 37 error messages, 39 general, 40 Internet connection, 37 keyboard, 43 modem, 37 mouse, 44 network, 45 power, 45 printer, 46 scanner, 47 sound and speakers, 48 start-up error messages, 39 video and monitor, 50 floppy drive fixing problems, 35 headphones no sound, 49 monitor fixing problems, 50 Help and Support Center, 17 mouse fixing proble
R T regulatory notices, 118 technical assistance telephone numbers and addresses, 100 warranty repair or credit, 118 reinstalling drivers, 59 Windows XP, 64 ResourceCD, 59-60 Dell Diagnostics, 56 returning items, 118 Tell Me How help file accessing, 17, 34 transferring information to a new computer, 22 settings system setup program, 95 troubleshooting, 32 advanced, 53 conflicts, 63 Dell Diagnostics, 56 Device Driver Rollback, 60 diagnostic lights, 54 drivers, 59 Hardware Troubleshooter, 63 Help and S
Index 136 Index