Dell™ Vostro™ 1710 Service Manual Troubleshooting Before Working on Your Computer Hard Drive Wireless Local Area Network (WLAN) Card Fan Processor Thermal-Cooling Assembly Processor Module Memory Hinge Cover Keyboard Power Button and Multimedia Button Pads Display Palm Rest Fingerprint Reader Internal Card With Bluetooth Wireless Technology Optical Drive System Board Assembly Speaker Assembly USB Daughter Card Battery Latch Assembly Coin-Cell Battery Flashing the BIOS Notes, Notices, and Cautions NOTE: A
Back to Contents Page Before Working on Your Computer Dell™ Vostro™ 1710 Service Manual Recommended Tools What You Need to Know for Your Safety This document provides procedures for removing and installing the components in your computer. Unless otherwise noted, each procedure assumes that: l You have performed the steps in Before Working on Your Computer. l You have read the safety information that shipped with your computer.
NOTICE: To help prevent damage to the system board, you must remove the battery from the battery bay before you service the computer. NOTE: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. 6. Turn the computer upside down. 7. Slide both battery latches to the open position. 8. Slide the battery out of the battery bay. 1 battery 2 battery latch release 3 battery latch release 9.
Back to Contents Page Flashing the BIOS Dell™ Vostro™ 1710 Service Manual Flashing the BIOS From a CD Flashing the BIOS From the Hard Drive If a BIOS-update program media, such as a CD, is provided with a new system board, flash the BIOS from the media. If you do not have a BIOS-update program media, see Flashing the BIOS From the Hard Drive. Flashing the BIOS From a CD NOTICE: Connect the AC adapter to an electrical outlet that is known to be working properly to prevent a loss of power.
6. 7. In the File Download window, click Save this program to disk, and then click OK. In the Save In window, click the down arrow to view the Save In menu, select Desktop, and then click Save. The file downloads to your desktop. 8. Click Close if the Download Complete window appears. The file icon appears on your desktop and is titled the same as the downloaded BIOS update file. 9. Double-click the file icon on the desktop and follow the instructions on the screen.
Back to Contents Page Internal Card With Bluetooth® Wireless Technology Dell™ Vostro™ 1710 Service Manual Removing the Card Replacing the Card CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. If you ordered a card with Bluetooth wireless technology with your computer, the card is already installed. Removing the Card 1. Follow the procedures in Before Working on Your Computer. 2. Remove the hard drive cover.
Back to Contents Page Coin-Cell Battery Dell™ Vostro™ 1710 Service Manual Removing the Coin-Cell Battery Replacing the Coin-Cell Battery Removing the Coin-Cell Battery CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. 1. Follow the procedures in Before Working on Your Computer. 2. Remove the hard drive (see Removing the Hard Drive). 3. Remove the WLAN card (see Removing a WLAN Card). 4.
3. Replace the system board (see Replacing the System Board Assembly). 4. Replace the optical drive (see Replacing the Optical Drive). 5. Replace the palm rest (see Replacing the Palm Rest). 6. Replace the display assembly (see Replacing the Display Assembly). 7. Replace the keyboard (see Replacing the Keyboard). 8. Replace the hinge cover (see Replacing the Hinge Cover). 9. Replace the fan (see Replacing the Fan). 10. Replace the WLAN card (see Replacing a WLAN Card). 11.
Back to Contents Page Processor Module Dell™ Vostro™ 1710 Service Manual Removing the Processor Module Replacing the Processor Module Removing the Processor Module CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. 1. Follow the instructions in Before Working on Your Computer. 2. Loosen the eight screws that secure the memory cover. (See Removing a Memory Module for an illustration of the memory cover.) 3.
to the microprocessor and ZIF socket. NOTE: If you are installing a new processor, you will receive a new thermal-cooling assembly which will include an affixed thermal pad, or you will receive a new thermal pad along with a tech sheet to illustrate proper installation. This procedure assumes that you have completed the removal procedure Removing the Processor Module. 1. Align the pin-1 corner of the processor module with the pin-1 corner of the ZIF socket, then insert the processor module.
Back to Contents Page Processor Thermal-Cooling Assembly Dell™ Vostro™ 1710 Service Manual Removing the Processor Thermal-Cooling Assembly Replacing the Processor Thermal-Cooling Assembly Removing the Processor Thermal-Cooling Assembly CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. 1. Follow the instructions in Before Working on Your Computer. 2. Loosen the eight screws that secure the memory cover.
Back to Contents Page USB Daughter Card Dell™ Vostro™ 1710 Service Manual Removing the USB Daughter Card Replacing the USB Daughter Card Removing the USB Daughter Card CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. 1. Follow the instructions in Before Working on Your Computer. 2. Remove the hard drive cover. See Removing the Hard Drive for an illustration of the hard drive cover. 3. Remove the WLAN card (see Removing a WLAN Card).
4. Replace the display assembly (see Replacing the Display Assembly). 5. Replace the keyboard (see Replacing the Keyboard). 6. Replace the hinge cover (see Replacing the Hinge Cover). 7. Replace the WLAN card (see Replacing a WLAN Card). 8. Replace the hard drive cover. See Removing the Hard Drive for an illustration of the hard drive cover.
Back to Contents Page Display Dell™ Vostro™ 1710 Service Manual Display Assembly Display Bezel Display Panel Display Cable Camera and Microphone Assembly Display Assembly Removing the Display Assembly CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. 1. Follow the instructions in Before Working on Your Computer. 2. Disconnect the antenna from the WLAN card (see Removing a WLAN Card). 3.
1 display cable 2 display assembly 3 antenna cables Replacing the Display Assembly CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. This procedure assumes that you have completed the removal procedure Removing the Display Assembly. 1. Align the display hinges with the holes in the base of the computer, then lower the display into place.
1. Follow the instructions in Before Working on Your Computer. 2. Disconnect the antenna from the WLAN card (see Removing a WLAN Card). 3. Remove the hinge cover (see Removing the Hinge Cover). 4. Remove the keyboard (see Removing the Keyboard). 5. Remove the display assembly (see Removing the Display Assembly). 6. Remove the eight rubber display-bumpers from around the display bezel. 7. Remove the four M2.5 x 5-mm screws and the four shoulder screws from around the display bezel. 1 M2.
CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. 1. Follow the instructions in Before Working on Your Computer. 2. Disconnect the antenna from the WLAN card (see Removing a WLAN Card). 3. Remove the hinge cover (see Removing the Hinge Cover). 4. Remove the keyboard (see Removing the Keyboard). 5. Remove the display assembly (see Removing the Display Assembly). 6. Remove the display bezel (see Removing the Display Bezel). 7.
Display Cable Removing the Display Cable CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. 1. Follow the instructions in Before Working on Your Computer. 2. Disconnect the antenna from the WLAN card (see Removing a WLAN Card). 3. Remove the hinge cover (see Removing the Hinge Cover). 4. Remove the keyboard (see Removing the Keyboard). 5. Remove the display assembly (see Removing the Display Assembly). 6.
6. Replace the display bezel (see Replacing the Display Bezel). 7. Replace the display assembly (see Replacing the Display Assembly). 8. Replace the keyboard (see Replacing the Keyboard). 9. Replace the hinge cover (see Replacing the Hinge Cover). 10. Reconnect the antenna to the WLAN card (see Replacing a WLAN Card).
5. Replace the keyboard (see Replacing the Keyboard). 6. Replace the hinge cover (see Replacing the Hinge Cover). 7. Reconnect the antenna to the WLAN card (see Replacing a WLAN Card).
Back to Contents Page Fan Dell™ Vostro™ 1710 Service Manual Removing the Fan Replacing the Fan Removing the Fan CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. 1. Follow the instructions in Before Working on Your Computer. 2. Loosen the eight screws that secure the memory cover. (See Removing a Memory Module for an illustration of the memory cover.) 3. Remove the memory cover and set it aside. 4. Remove the two M2.
Back to Contents Page Fingerprint Reader Dell™ Vostro™ 1710 Service Manual Removing the Fingerprint Reader Replacing the Fingerprint Reader Removing the Fingerprint Reader CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. 1. Follow the instructions in Before Working on Your Computer. 2. Remove the hard drive cover. See Removing the Hard Drive for an illustration of the hard drive cover. 3.
1. Position the fingerprint reader on the underside of the palm rest. 2. Connect the fingerprint reader cable connector to the fingerprint reader connector and rotate the retaining bracket downward to secure the cable. 3. Replace the fingerprint reader cover and replace the M2 x 3-mm screw that secures the cover to the palm rest. 4. Replace the palm rest (see Replacing the Palm Rest). 5. Replace the display assembly (see Replacing the Display Assembly). 6.
Back to Contents Page Hard Drive Dell™ Vostro™ 1710 Service Manual Removing the Hard Drive Replacing the Hard Drive NOTE: Dell does not guarantee compatibility or provide support for hard drives obtained from sources other than Dell. Removing the Hard Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
3 screws attached to metal base (2) 4 hard drive cable 5 hard drive 6. Disconnect the hard drive cable connector from the motherboard. NOTE: The hard drive cable connects to the hard drive on one end and to the motherboard on the other. The connection to the hard drive may remain intact when lifting the hard drive from the computer. Be sure to disconnect the hard drive cable connector from the motherboard before removing the hard drive. 7. Pull the mylar tab to release the hard drive. 8.
Back to Contents Page Hinge Cover Dell™ Vostro™ 1710 Service Manual Removing the Hinge Cover Replacing the Hinge Cover Removing the Hinge Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. NOTICE: The hinge cover is fragile and can be damaged if extreme force is used. Exercise care when removing the hinge cover. 1. Follow the procedures in Before Working on Your Computer. 2.
Replacing the Hinge Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. NOTICE: The hinge cover is fragile and can be damaged if extreme force is used. Exercise care when replacing the hinge cover. This procedure assumes that you have completed the removal procedure Removing the Hinge Cover. 1. Align the two tabs underneath both edges of the hinge cover with the corresponding notches in the computer. 2.
Back to Contents Page Keyboard Dell™ Vostro™ 1710 Service Manual Removing the Keyboard Replacing the Keyboard Removing the Keyboard CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. 1. Follow the procedures in Before Working on Your Computer. 2. Remove the hinge cover (see Removing the Hinge Cover). 3. Remove the four M2 x 3-mm screws at the top of the keyboard.
This procedure assumes that you have completed the removal procedure Removing the Keyboard. 1. Slide the keyboard cable connector into the keyboard connector on the system board. 2. Rotate the retaining bracket downward to secure the keyboard cable connector. 3. Hook the tabs along the front edge of the keyboard beneath the front- inside edge of the palm rest. 4. Press on the upper right edge of the keyboard to snap the keyboard into place. 5.
Back to Contents Page Battery Latch Assembly Dell™ Vostro™ 1710 Service Manual Removing the Battery Latch Assembly Replacing the Battery Latch Assembly Removing the Battery Latch Assembly CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. 1. Follow the instructions in Before Working on Your Computer. 2. Remove the hard drive (see Removing the Hard Drive). 3. Remove the WLAN card (see Removing a WLAN Card). 4.
3 spring Replacing the Battery Latch Assembly CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. NOTICE: Ensure the battery latch assembly is properly oriented. The indent for the screw should face up when installing the assembly. This procedure assumes that you have completed the removal procedure Removing the Battery Latch Assembly. 1.
Back to Contents Page Memory Dell™ Vostro™ 1710 Service Manual Removing a Memory Module Replacing a Memory Module Your computer has two user-accessible SODIMM sockets, both accessed from the bottom of the computer. You can increase your computer memory by installing memory modules on the system board. See "Specifications" in your Setup and Quick Reference Guide for information on the memory supported by your computer. Install only memory modules that are intended for your computer.
This procedure assumes that you have completed the removal procedure Removing a Memory Module. 1. Align the notch in the memory module connector with the tab in the connector slot. 2. Slide the module firmly into the slot at a 45-degree angle, and rotate the module down until it clicks into place. If you do not feel the click, remove the module and reinstall it. NOTE: If the memory module is not installed properly, the computer may not boot. No error message indicates this failure.
Back to Contents Page Wireless Local Area Network (WLAN) Card Dell™ Vostro™ 1710 Service Manual Removing a WLAN Card Replacing a WLAN Card CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. Your computer supports a WLAN card. If you ordered a WLAN card with your computer, the card is already installed. Removing a WLAN Card 1. Follow the procedures in Before Working on Your Computer. 2. Turn the computer upside down. 3.
1 antenna cables (2) 3 system board connector 2 WLAN card Replacing a WLAN Card NOTICE: The connectors are keyed to ensure correct insertion. If you feel resistance, check the connectors on the card and on the system board, and realign the card. NOTICE: To avoid damage to the WLAN card, never place cables under the card. This procedure assumes that you have completed the removal procedure Removing a WLAN Card. 1. 2.
Back to Contents Page Optical Drive Dell™ Vostro™ 1710 Service Manual Removing the Optical Drive Replacing the Optical Drive Removing the Optical Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. 1. Follow the procedures in Before Working on Your Computer. 2. Remove the hard drive cover. See Removing the Hard Drive for an illustration of the hard drive cover. 3. Remove the WLAN card (see Removing a WLAN Card). 4.
5. Replace the keyboard (see Replacing the Keyboard). 6. Replace the hinge cover (see Replacing the Hinge Cover). 7. Replace the WLAN card (see Replacing a WLAN Card). 8. Replace the hard drive cover. See Removing the Hard Drive for an illustration of the hard drive cover.
Back to Contents Page Palm Rest Dell™ Vostro™ 1710 Service Manual Removing the Palm Rest Replacing the Palm Rest Removing the Palm Rest CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. 1. Follow the instructions in Before Working on Your Computer. 2. Remove the hard drive cover. See Removing the Hard Drive for an illustration of the hard drive cover. 3. Remove the WLAN card (see Removing a WLAN Card). 4.
12. Disconnect the touch pad connector from the system board. 13. Disconnect the fingerprint reader connector from the system board. NOTICE: Do not use force to separate the palm rest from the computer. If you encounter resistance, gently flex or apply pressure to the palm rest, or move along the edge, working away from the area of resistance, until the palm rest is free. 14.
12. Replace the hard drive cover. See Removing the Hard Drive for an illustration of the hard drive cover. 13. Replace any blanks you removed from in the ExpressCard slot and the 8- in-1 card slot.
Back to Contents Page Power Button and Multimedia Button Pads Dell™ Vostro™ 1710 Service Manual Removing the Power Button and Multimedia Button Pads Replacing the Power Button and Multimedia Button Pads Removing the Power Button and Multimedia Button Pads CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. NOTICE: The power button and multimedia button pads should be removed and reinstalled as a single unit. 1.
This procedure assumes that you have completed the removal procedure Removing the Power Button and Multimedia Button Pads. 1. Connect the power-button pad cable in the connector on the bottom of the multimedia button pad. 2. Replace the power button pad, positioning it under the tabs on the palm rest and aligning the screw hole. 3. Gently reinsert the multimedia-button pad cable underneath the palm rest. 4.
Back to Contents Page Speaker Assembly Dell™ Vostro™ 1710 Service Manual Removing the Speaker Assembly Replacing the Speaker Assembly Removing the Speaker Assembly CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. 1. Follow the instructions in Before Working on Your Computer. 2. Remove the hard-drive cover. See Removing the Hard Drive for an illustration of the hard drive cover. 3. Remove the WLAN card (see Removing a WLAN Card). 4.
6. Replace the hinge cover (see Replacing the Hinge Cover). 7. Replace the WLAN card (see Replacing a WLAN Card). 8. Replace the hard-drive cover. See Removing the Hard Drive for an illustration of the hard drive cover.
Back to Contents Page System Board Assembly Dell™ Vostro™ 1710 Service Manual Removing the System Board Assembly Replacing the System Board Assembly The system board's BIOS chip contains the Service Tag, which is also visible on a barcode label on the base of the computer. The replacement kit for the system board includes media that provide a utility for transferring the Service Tag to the replacement system board.
Replacing the System Board Assembly CAUTION: Before you begin the following procedure, follow the safety instructions that shipped with your computer. NOTICE: Ensure that any loose cables do not get caught beneath the system board. This procedure assumes that you have completed the removal procedure Removing the System Board Assembly. 1.
Back to Contents Page Dell™ Vostro™ 1710 Service Manual Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates potential for property damage, personal injury, or death.
Back to Contents Page Troubleshooting Dell™ Vostro™ 1710 Service Manual Troubleshooting Tools Solving Problems Dell Technical Update Service Dell Support Utility Troubleshooting Tools Diagnostic Lights CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. Your computer has three keyboard status lights located above the keyboard.
resolve the incompatibility. ® Windows Vista : 1. Click the Windows Vista start button , and click Help and Support. 2. Type hardware troubleshooter in the search field and press to start the search. 3. In the search results, select the option that best describes the problem and follow the remaining troubleshooting steps. Windows XP: 1. Click Start® Help and Support. 2. Type hardware troubleshooter in the search field and press to start the search. 3.
NOTE: It is recommended that you select Test System to run a complete test on your computer. Selecting Test Memory initiates the extended memory test, which can take up to thirty minutes or more to complete. When the test completes, record the test results and then press any key to return to the previous menu. 5. At the Dell Diagnostics Main Menu, left-click with the touch pad/mouse, or press and then , to select the test you want to run (see Dell Diagnostics Main Menu).
After the Dell Diagnostics loads the following menu appears: Option Function Test Memory Run the stand-alone memory test Test System Run system diagnostics Exit Exit the diagnostics Press to select the test you want to run and then press . NOTE: It is recommended that you select Test System to run a complete test on your computer. Selecting Test Memory initiates the extended memory test, which can take up to thirty minutes or more to complete.
Windows XP: 1. 2. 3. 4. Click Start® Control Panel® Add or Remove Programs® Programs and Features. Select the program you want to remove. Click Uninstall. See the program documentation for installation instructions. Windows Vista: 1. 2. 3. 4. Click Start ® Control Panel® Programs® Programs and Features. Select the program you want to remove. Click Uninstall. See the program documentation for installation instructions. drive letter :\ is not accessible.
Test the drive — l l Insert another disc to eliminate the possibility that the original drive is defective. Insert a bootable floppy disk and restart the computer. Clean the drive or disk — For information on cleaning your computer, see the Dell™ Technology Guide on your computer or at support.dell.com. Check the cable connections Run the Hardware Troubleshooter — See Hardware Troubleshooter. Run the Dell Diagnostics — See Dell Diagnostics.
1. 2. 3. Click Start and click Computer. Right-click Local Disk C:. Click Properties® Tools® Check Now. The User Account Control window may appear. If you are an administrator on the computer, click Continue; otherwise, contact your administrator to continue the desired action. 4. Follow the instructions on the screen. IEEE 1394 Device Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer.
A program stops responding End the program — 1. 2. 3. 4. Press simultaneously to access the Task Manager. Click the Applications tab. Click to select the program that is no longer responding. Click End Task. A program crashes repeatedly NOTE: Most software includes installation instructions in its documentation or on a floppy disk, CD, or DVD. Check the software documentation — If necessary, uninstall and then reinstall the program.
Memory Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions that shipped with your computer. If you receive an insufficient memory message — l l l l Save and close any open files and exit any open programs you are not using to see if that resolves the problem. See the software documentation for minimum memory requirements. If necessary, install additional memory (see Replacing a Memory Module).
Check the headphone cable connection — Ensure that the headphone cable is securely inserted into the headphone connector. See the Setup and Quick Reference Guide for your computer at support.dell.com. Adjust the Windows volume control — Click or double-click the speaker icon in the lower-right corner of your screen. Ensure that the volume is turned up and that the sound is not muted.
Accessing the Dell Support Utility Access the Dell Support Utility from the icon on the taskbar or from the Start menu. If the Dell Support icon does not appear in your taskbar: 1. Click Start® All Programs® Dell Support® Dell Support Settings. 2. Ensure that the Show icon on the taskbar option is checked. NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and download the software. The Dell Support Utility is customized for your computing environment.