Dell OptiPlex 9010 All-In-One Touch Owner's Manual Regulatory Model: W04C Regulatory Type: W04C001
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2012 Dell Inc.
Contents Notes, Cautions, and Warnings...................................................................................................2 1 Working on Your Computer.......................................................................................................7 Before Working Inside Your Computer.....................................................................................................................7 Turning Off Your Computer...............................................................
Removing the Heat-Sink Assembly.........................................................................................................................24 Installing the Heat-Sink Assembly..........................................................................................................................24 Removing the Input/Output Board Shield...............................................................................................................25 Installing the Input/Output Board Shield.......
6 Technical Specifications.........................................................................................................61 7 Contacting Dell .........................................................................................................................
Working on Your Computer 1 Before Working Inside Your Computer Use the following safety guidelines to help protect your computer from potential damage and to help to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist: • You have read the safety information that shipped with your computer. • A component can be replaced or--if purchased separately--installed by performing the removal procedure in reverse order.
CAUTION: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components. Turning Off Your Computer CAUTION: To avoid losing data, save and close all open files and exit all open programs before you turn off your computer. 1.
Removing and Installing Components 2 This section provides detailed information on how to remove or install the components from your computer. Recommended Tools The procedures in this document may require the following tools: • Small flat-blade screwdriver • Phillips screwdriver • Small plastic scribe Removing the VESA Stand 1. Follow the procedures in Before Working Inside Your Computer. 2. Place the computer on a flat surface, display side facing downwards. 3.
5. Remove the screws that secure the VESA stand to the computer and lift the VESA stand away from the computer. Installing the VESA Stand 1. Align and place the VESA stand on the back of the computer. 2. Tighten the screws to secure the VESA stand to the computer. 3. Place and press the VESA cover on the computer, till it clicks into place. 4. Follow the procedures in After Working Inside Your Computer. Removing the Back Cover 1. Follow the procedures in Before Working Inside Your Computer. 2.
4. Lift the cover and remove it from the computer using the notches near the input/output panel. Installing the Back Cover 1. Place the cover on the back of the computer using the notches near the input/output panel. 2. Tighten the screws to secure the back cover to the computer. 3. Install the VESA stand. 4. Follow the procedures in After Working Inside Your Computer. Removing the Memory 1. Follow the procedures in Before Working Inside Your Computer. 2.
3. Lift the memory shield outwards. 4. Pry the retention clips away from the memory module until it pops up. Lift and remove the memory module from its connector. Installing the Memory 1. Align the notch on the memory-card with the tab in the system-board connector. 2. Press down on the memory module until the release tabs spring back to secure them in place. 3. Place the memory shield back into its place. 4. Install the: a) back cover b) VESA stand 5.
Installing the VESA Mount Bracket 1. Align and place the bracket on the back of the computer. 2. Tighten the screws to secure the VESA mount bracket to the computer. 3. Install the: a) back cover b) VESA stand 4. Follow the procedures in After Working Inside Your Computer. Removing the Touchscreen Board 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a) VESA stand b) back cover c) VESA mount bracket 3.
Installing the Touchscreen Board 1. Tighten the screws to secure the touchscreen board to the chassis. 2. Connect all the touchscreen-board cables to the connectors on the touchscreen board and secure the latches. 3. Connect the system-board cable to the touchscreen-board cable connector. 4. Align and press the sides of touchscreen-board shield to secure the notches into the slots and snap the shield into place. 5. Install: a) VESA mount bracket b) back cover c) VESA stand 6.
a) back cover b) VESA stand 5. Follow the procedures in After Working Inside Your Computer. Removing the System-Board Shield 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a) VESA stand b) back cover c) VESA mount bracket 3. Remove the screws that secure the system-board shield to the computer. Lift the system-board shield away from the computer. Installing the System-Board Shield 1. Align and place the system-board shield on the back of the computer. 2.
3. Press the release latch away from the battery. The battery pops out from the socket; lift the coin-cell battery out of the computer. Installing the Coin-Cell Battery 1. Place the coin-cell battery into its slot on the system board. 2. Press the coin-cell battery downward until the release latch springs back into place and secures it. 3. Install: a) system-board shield b) base cover c) VESA stand 4. Follow the procedures in After Working Inside Your Computer. Removing the Optical Drive 1.
5. Lift the optical drive from the computer. 6. Remove the screws that secure the optical-drive bracket to the optical drive. Remove the optical-drive bracket from the optical drive.
Installing the Optical Drive 1. Place the optical-drive bracket on the optical drive. 2. Tighten the screws that secure the optical-drive bracket to the optical drive. 3. Align and slide the optical drive into its slot. 4. Connect the optical-drive cable. 5. Tighten the screws that secure the optical drive to the computer. 6. Install the: a) VESA mount bracket b) back cover c) VESA stand 7. Follow the procedures in After Working Inside Your Computer. Removing the Hard Drive 1.
6. For a 3.5–inch hard drive, remove the screws that secure the hard drive to the hard-drive bracket. Slide the hard drive from the hard-drive bracket. Installing the Hard Drive 1. For a 3.5–inch hard drive, slide the hard drive into the hard-drive bracket. Tighten the screws that secure the hard drive to the hard-drive bracket. 2. For a 2.5–inch hard drive, tighten the screws that secure the hard-drive case to the hard drive. Slide the hard drive into the hard-drive bracket.
3. Disconnect the intrusion cable from the connector on the system board. Unthread the cable from the notches on the computer. 4. Remove the screws that secure the intrusion switch to the chassis. Lift the intrusion switch and remove it from the computer. Installing the Intrusion Switch 1. Place the intrusion switch on the computer and tighten the screw to secure it to the chassis. 2.
Removing the Wireless Local Area Network (WLAN) Card 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a) b) c) d) 3. VESA stand back cover VESA mount bracket system-board shield Disconnect the WLAN cables. Remove the screws that secure the WLAN card to the system board. Remove the WLAN card from the connector. Installing the WLAN Card 1. Align and place the WLAN card on the connector. 2. Tighten the screws to secure the WLAN card to the system board. 3.
4. Remove the screws that secure the power-supply fan to it's chassis and lift it away from the computer. Installing the Power-Supply Fan 1. Place the power-supply fan on the computer and tighten the screws to secure it to it's chassis. 2. Align and place the fan bracket on from the computer. 3. Tighten the screw to secure the fan bracket to the chassis. 4. Install: a) b) c) d) 5.
Removing the Power Supply Unit (PSU) 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a) b) c) d) e) f) VESA stand back cover VESA mount bracket system-board shield input/output board shield power-supply fan 3. Press the tab and disconnect the power-supply cable from the connector on the system board. Unthread the cable from the hooks in the computer. 4. Remove the screws securing the power supply unit to the chassis. Lift the PSU up and remove it from the computer.
Installing the Power Supply Unit 1. Place the power supply unit on the computer. 2. Tighten the screws to secure the power supply unit to the chassis. 3. Thread the cable on the hooks in the computer. 4. Connect the power-supply cable to the connector on the system board. 5. Install: a) b) c) d) e) f) 6. power-supply fan input/output board shield system-board shield VESA mount bracket back cover VESA stand Follow the procedures in After Working Inside Your Computer.
c) back cover d) VESA stand 4. Follow the procedures in After Working Inside Your Computer. Removing the Input/Output Board Shield 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a) b) c) d) e) VESA stand back cover VESA mount bracket system-board shield power-supply fan 3. Lift the input/output panel away from the computer. 4. Remove the screws that secure the power connector to the input/output board shield.
5. Remove the screws that secure the input/output board shield to the chassis. Loosen the power connector and press it down the socket. 6. Flip the input/output board shield and remove it from the computer. 7. Disconnect the power-connector cable.
Installing the Input/Output Board Shield 1. Connect the power-connector cable. 2. Place the input/output board shield on the computer. 3. Pass the power connector and fix it to the socket. Tighten the screws to secure the input/output board shield to the chassis. 4. Tighten the screws that secure the power connector to the input/output shield. 5. Place the input/output panel on the computer. 6. Install: a) b) c) d) e) 7.
Installing the Power-Button Board 1. Align and place the power-button board on the computer. 2. Connect the power-button cable to the board. 3. Install: a) back cover b) VESA stand 4. Follow the procedures in After Working Inside Your Computer. Removing the Processor Fan 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a) b) c) d) 3.
Installing the Processor Fan 1. Place the processor fan on the computer and tighten the screws to secure the processor fan to the system board. 2. Connect the processor-fan cable to the connector on the system board. 3. Install: a) b) c) d) 4. system-board shield VESA mount bracket back cover VESA stand Follow the procedures in After Working Inside Your Computer. Removing the Processor 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a) b) c) d) e) 3.
Removing the Speakers 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a) b) c) d) VESA stand back cover VESA mount bracket system-board shield 3. Disconnect the right and left speaker cables from the connector on the system board. Unthread the cables from the notches. 4. Remove the screws that secure the speaker to the chassis. Lift the speakers from the computer.
Installing the Speakers 1. Place and align the speakers on the computer. Tighten the screws to secure the speaker to the chassis. 2. Thread the cables on the notches. Connect the right and left speaker cables to the connector on the system board. 3. Install: a) b) c) d) 4. system-board shield VESA mount bracket back cover VESA stand Follow the procedures in After Working Inside Your Computer. Removing the System Board 1. Follow the procedures in Before Working Inside Your Computer. 2.
5. Lift and remove the system board from the chassis. System Board Layout The following image displays the system board layout of the computer.
1. PSU connector 2. PSU fan connector 3. Touch panel connector 4. Power button board connector 5. SATA HDD connector 6. SATA HDD power connector 7. SATA ODD power connector 8. CPU fan connector 9. SATA ODD connector 10. LVDS connector 11. 12V CPU power connector 12. Processor socket 13. Memory connector (SODIMM socket B) 14. Memory connector (SODIMM socket A) 15. Intrusion switch connector 16. Mini-PCI socket 17. Internal speaker connector 18. Coin-cell battery connector 19.
3. Install: a) b) c) d) e) f) g) h) i) j) k) l) 4. power-supply fan converter board input/output board shield power supply unit heat-sink assembly hard drive optical drive memory system-board shield VESA mount bracket back cover VESA stand Follow the procedures in After Working Inside Your Computer. Jumper Settings The system's software security features include a system password and a setup password.
1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a) b) c) d) e) f) g) h) i) j) k) l) VESA stand back cover VESA mount bracket system-board shield memory optical drive hard drive heat-sink assembly power supply unit input/output board shield converter board power-supply fan 3. Identify the PSWD jumper on the system board. 4. Remove the PSWD jumper from the system board. NOTE: The existing passwords are not disabled (erased) until the computer boots without the jumper.
o) p) q) r) processor fan speakers antenna module system board NOTE: The display panel should be disassembled in a clean-room environment. 3. Remove the LVDS cable by pressing the latch inwards and disconnecting it from the connector. Remove any other cables or antennae around the edges of the base panel. 4. Remove the screws that secure the chassis to the middle frame. Lift the chassis off the middle frame. 5. Peel off the tape that adheres the connectors to the display panel.
6. Lift the connector latches and disconnect the touchscreen-board cables. 7. Lift and remove the display panel from the middle frame.
8. 38 Remove the screws that secure the display brackets to the display panel and remove the display brackets from the display panel.
Installing the Display Panel 1. Tighten the screws that secure the display brackets to the display panel. 2. Align the display assembly over the middle frame. 3. Connect all the touchscreen-board cables to the connectors on the display panel. 4. Affix the tape that adheres the connectors to the display panel. 5. Align the chassis over the display panel and tighten the screws to secure the chassis to the middle frame. 6. Replace the screws that secure the chassis to the middle frame. 7.
m) n) o) p) 3. power supply unit heat-sink assembly power-supply fan system board Remove the screws that secure the antenna module to the chassis. Unthread the antenna cable from around the edges of the computer. Lift and remove the antenna module. Installing the Antenna Modules 1. Place the antenna module on the chassis. 2. Thread the antenna cable around the edges of the computer. Tighten the screws to secure the antenna module to the chassis 3.
a) b) c) d) e) f) g) h) i) j) k) l) m) n) o) p) q) r) 3. VESA stand back cover VESA mount bracket touchscreen board system-board shield input/output board shield WLAN card optical drive hard drive intrusion switch power button board converter board processor fan power supply unit heat-sink assembly power-supply fan system board display panel Disconnect the camera cable from the connector on the camera module. Remove the screws that secure the camera to the display panel.
e) f) g) h) i) j) k) l) m) n) o) p) q) r) 5. 42 power supply unit processor fan converter board power-button board intrusion switch hard drive optical drive WLAN card input/output board shield system-board shield touchscreen board VESA mount bracket back cover VESA stand Follow the procedures in After Working Inside Your Computer.
System Setup 3 System Setup enables you to manage your computer hardware and specify BIOS‐level options.
Keys Navigation Allows you to select a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area. NOTE: For the standard graphics browser only. Moves to the previous page till you view the main screen. Pressing in the main screen displays a message that prompts you to save any unsaved changes and restarts the system. Displays the System Setup help file.
Option Description Boot List Option Date/Time • • CD/DVD/CD-RW Drive Onboard NIC (Portables enables, Desktop disables) • • Legacy UEFI This option controls the system date and time. Changes to the date and time take effect immediately. • • Battery Information MM /DD /YY HH: MM: SS: A/P Displays each battery graphically with the percent charged, charging state, Health, and AC adapter information. Table 3.
Option Description USB Configuration This field configures the integrated USB controller. If Boot Support is enabled, the system is allowed to boot any type of USB mass storage devices (HDD, memory key, floppy). If USB port is enabled, device attached to this port is enabled and available for operation system. If USB port is disabled, the operation system cannot see any device attached to this port.
Option Description Strong Password Enable strong password - This option is disabled by default. Password Configuration This field controls the minimum and maximum number of characters allowed for the admin and system passwords. • • • • Password Bypass Admin Password Min Admin Password Max System Password Min System Password Max Allows you to bypass the System Password and the internal HDD password prompts during a system restart.
Option Description • CPU XD Support Allows you to enable or disable the execute disable mode of the processor. • OROM Keyboard Access Enable CPU XD Support (selected by default) Allows you to determine if you access the Option Read Only Memory (OROM) configuration screens via hotkeys during boot. These settings prevent access to the Intel RAID (CTRL+I) or Intel Management Engine BIOS Extension (CTRL+P/F12).
Table 6. Power Management Option Description AC Recovery Specifies how the computer will respond when AC power is applied after an AC power loss. You can set the AC Recovery to: • • • Auto On Time Power Off (selected by default) Power On Last Power State This option sets the time of the day when you would like the system to turn on automatically. Time is kept in standard 12-hour format (hour:minutes:seconds). The startup time can be changed by typing the values in the time and A.M./P.M. fields.
Option Description • Block Sleep LAN or WLAN — Allows the system to be powered on by special LAN or WLAN signals. This option lets you block entering to sleep (S3 state) in operating system environment. • Block Sleep (S3 state) - This option is disabled by default. Table 7. POST Behavior Option Description Adapter Warnings Allows you to enable/disable the BIOS warning messages when you use certain power adapters. Numlock LED Specifies if the NumLock function can be enabled when the system boots.
Option Description • Trusted Execution - This option is disabled by default. Table 9. Wireless Option Description Wireless Switch This option determines which wireless device can be controlled by the Wireless Switch. • • • Wireless Device Enable WWAN WLAN Bluetooth This option allows enabling/disabling of internal wireless devices. • • • WWAN WLAN Bluetooth Table 10. Maintenance Option Description Service Tag Displays the service tag of your computer.
Option Description ImageServer Port Allows you to specify the primary IP port of the ImageServer, which is used by the client to communicate. The default IP port is 06910. NOTE: This field is only relevant when the Integrated NIC control in the System Configuration group is set to Enabled with ImageServer. Client DHCP Specifies how the client obtains the IP address.
NOTE: For All-In-One Desktops, the service tag label is available at the back of your computer. a) Enter the Service Tag or Express Service Code and click Submit. b) Click Submit and proceed to step 5. 4. If you do not have your computer's service tag or express service code, select one of the following: a) Automatically detect my Service Tag for me b) Choose from My Products and Services List c) Choose from a list of all Dell products 5.
– The password can contain the numbers 0 through 9. – Only lower case letters are valid, upper case letters are not allowed. – Only the following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`). Re-enter the system password when prompted. 4. Type the system password that you entered earlier and click OK. 5. Select Setup Password, type your system password and press or . A message prompts you to re-type the setup password. 6.
Diagnostics 4 If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem. NOTE: Before proceeding download and install the latest BIOS version from support.dell.
Customers can test the health of the power system by pressing the test button. The button is lit by a signal in the power supply called Power_Good (PG). When the +3.3v, +5v, and +12v rails are up and within specification, the PG signal turns on, lighting the self-test LED. By removing the cable harness in units that do not pass this test, you can isolate the failure's cause to an attached device of the power supply.
Troubleshooting Your Computer 5 You can troubleshoot your computer using indicators like Diagnostic Lights, Beep Codes, and Error Messages during the operation of the computer. Diagnostic Power LED Codes The power LED states are shown in the following table. NOTE: The power LED can only serve as an indicator of the progress through the POST process. These LEDs do not indicate the problem that caused the POST routine to stop. Power LED Description OFF Power is off. LED is blank.
Blinking Amber Power LED Problem Description 3,4 The storage device may be faulty. 3,5 The memory may not be compatible. 3,6 The system board may be faulty. 3,7 The memory has been detected but of an invalid configuration. Beep Codes The beep pattern 1-3-2 (1 beep, then 3 beeps, then 2 beeps) indicates that the computer has encountered a memory problem. Occasionally, re-seating the memory modules may fix the beep code errors.
Message Description • If the hard drive is your boot device, ensure that the cables are connected and that the drive is installed properly and partitioned as a boot device. • Enter system setup and ensure that the boot sequence information is correct. No timer tick interrupt A chip on the system board might be malfunctioning. USB over current error Disconnect the USB device. The USB device needs more power for it to function properly.
6 Technical Specifications NOTE: Offerings may vary by region. For more information regarding the configuration of your computer, click Start (Start icon) → Help and Support, and then select the option to view information about your computer. Table 13. System Information Feature Processor type Specification • • • • Intel Dual Core Intel Core i3 series Intel Core i5 series Intel Core i7 series Total cache Up to 8 MB cache depending on processor type Chipset Intel Q77 Express chipset Table 14.
Table 16. Audio Feature Specification Controller Intel High Definition Audio with Waves MaxxAudio3 Speaker single 8-ohms speakers in both the left and right speaker assembly (5 W average per channel) Internal speaker amplifier up to 15 W per channel Internal microphone support dual digital microphone Volume controls Volume up/down buttons, program menus, and keyboard mediacontrol keys Table 17.
Table 21. Ports and Connectors Feature Specification Audio: • • • one line-out connector one audio input/microphone port one headphone port Network adapter one RJ45 connector USB 2.0 four USB 3.0 four Video 15-pin VGA connector HDMI one 19-pin output port Media card reader one 8-in-1 slot Table 22. Power Feature Specification Frequency 50 Hz – 60 Hz Voltage 100 VAC – 240 VAC Input current: 90 VAC maximum 2.90 A 180 VAC maximum 1.
Table 25. Physical Dimensions Feature Specification Width 574.00 mm (22.60 inches) Height 440.40 mm (17.34 inches) Depth: Without basic stand 68.00 mm (2.68 inches) With basic stand 220.00 mm (8.66 inches) Weight: Without basic stand 7.34 kg – 9.00 kg (16.18 lb – 19.84 lb) With basic stand 9.34 kg – 11.20 kg (20.59 lb – 24.69 lb) NOTE: The weight of your computer may vary depending on the configuration ordered and the manufacturing variability. Without articulating stand 7.03 kg – 10.
Table 27. Environmental Feature Specification Temperature range: Operating 10 °C to 35 °C (50 °F to 95 °F) Storage –40 °C to 65 °C (–40 °F to 149 °F) Relative humidity (maximum): Operating 10% to 90% (non-condensing) Storage 10% to 95% (non-condensing) Maximum vibration: Operating 0.66 GRMS Storage 1.30 GRMS Maximum shock: Operating 110 G Storage 160 G Altitude: Operating –15.20 m to 3048 m (–50 ft to 10,000 ft) Storage –15.
Contacting Dell 7 To contact Dell for sales, technical support, or customer service issues: 1. Visit support.dell.com. 2. Verify your country or region in the Choose a Country/Region drop-down menu at the bottom of the page. 3. Click Contact Us on the left side of the page. 4. Select the appropriate service or support link based on your need. 5. Choose the method of contacting Dell that is convenient for you.
